Explore every episode of the podcast Pulse Practice Management
| Title | Pub. Date | Duration | |
|---|---|---|---|
| E25 Taking a Break | 29 mai 2024 | 00:02:42 | |
Today we have a special announcement regarding the Pulse Practice Management podcast. If you would like to reach out to us, you can reach us at coaching@ams-nc.com or www.appliedmedicalsystems.com. | |||
| E24 Navigating the Struggles of Changing Your EHR | 14 mai 2024 | 00:27:22 | |
In today’s episode, we talk about the challenges and benefits of transitioning to a new EHR. It can be a daunting but manageable task and should be worth the effort, if you do your research. We’ll share some ideas to consider when shopping and tips to make it through the transition. If you would like to receive our newsletter, have any questions, or would like to share your story, you can reach us at coaching@ams-nc.com or www.appliedmedicalsystems.com. | |||
| E23 What is the Difference Between a Practice Manager and a Business Manager | 30 avr. 2024 | 00:34:33 | |
In our episode today we talk about the roles and responsibilities of practice managers and business managers and why your practice may need both. We look at the distinctions between the two roles, and the skills needed for each. Some skills and responsibilities are unique to each role, while many overlap and require them to work together. You can reach us at coaching@ams-nc.com or Appliedmedicalsystems.com for more information. You can also find more information at www.appliedmedicalsystems.com. Follow us on Instagram and Facebook at pulse practice management. And, if you would like to receive our monthly newsletter, where we cover these topics Email us and we will add you to our list. We also throw in a fun poll question every month! | |||
| E22 Internal Audits | 16 avr. 2024 | 00:31:50 | |
In this episode, the importance of internal audits in medical practices is highlighted. Internal audits play a crucial role in ensuring compliance with regulations, identifying areas for improvement, and preventing fraud and errors. They help medical practices maintain high standards of patient care, operational efficiency, and financial integrity. Through regular internal audits, practices can proactively address issues, mitigate risks, and enhance overall performance, ultimately leading to better patient outcomes and organizational success. If you would like more information on conducting internal audits, or you are interested in having an independent audit, you can reach us at coaching@ams-nc.com. Instagram: @pulsepracticemanagement Website: www.appliedmedicalsystems.com | |||
| E21 Diagnosing Your Medical Practice | 02 avr. 2024 | 00:25:19 | |
Have you noticed a drop in revenue? Do you have a large staff turnover? Do you have trouble staying current with the coding and billing information? In today’s episode we delve into examining and diagnosing your practice to see if you would benefit from a practice management coach or consultant. We discuss different areas of medical practices that should be looked at in order to optimize your revenue and patient care. The checklist to see if you would benefit from coaching or consulting can be found here. You can reach us at coaching@ams-nc.com or www.appliedmedicalsystems.com | |||
| E20 Patient Receivables | 19 mars 2024 | 00:14:34 | |
Do you struggle with collecting money from your patients? Does your staff feel confident asking patients for past due balances? In this episode, we delve into the critical topic of collecting patient money within healthcare settings. From navigating insurance complexities to managing patient expectations, we explore strategies and best practices for effectively and ethically collecting payments while maintaining patient satisfaction.
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| E19 Cross-Training and Assigned Roles | 05 mars 2024 | 00:24:55 | |
In this episode, we discuss cross-training in a practice management setting, emphasizing the importance especially in small practices. We highlight the benefits of creating a positive work environment and maintaining smooth operations to prepare for the inevitable staff shortages. We also explore the importance of everyone having basic knowledge of all areas' tasks, such as answering phones, scheduling appointments, and preparing exam rooms. www.appliedmedicalsystems.com coaching@ams-nc.com | |||
| E18 How Efficient Is Your Accounts Receivable Process? | 20 févr. 2024 | 00:43:59 | |
Working your insurance receivables can be a daunting task, but it doesn't have to be! Today we are joined by Brittany Phillips, the Process Improvement Coordinator at AMS. Brittany tells us about her role as our Process Optimization Coordinator and her focus on improving results for the accounts receivable work for our clients. We touch on some trends you may find and share some great tips to maximize efficiency while working your way through your AR reports. Also, it is National Love Your Pet Day and National Comfy Day. So get your pet, get comfy, and learn some tips and tricks for working AR. If you have questions about your AR process and would like to optimize your process, AMS is here to help. You can reach us at coaching@ams-nc.com or www.appliedmedicalsystems.com. | |||
| E17 How Do I Handle Patient Complaints? | 06 févr. 2024 | 00:39:04 | |
Patient complaints are inevitable. In this installment of our series "How Do I?", we discuss some ways to handle patient complaints in different situations you may encounter. We cover the need for transparency, effective communication, patient-centric care, and staff training to handle some of the more common complaints. This also happens to be Patient Recognition Week. So what better time to explore this topic and also, find ways to give back to your patients. | |||
| E16 7 New Year's Resolutions For Practice Improvement | 23 janv. 2024 | 00:38:55 | |
In this episode, we discuss 7 New Year’s Resolutions for Practice Improvement, which is based on a blog that was previously posted on Applied Medical Systems site last year. The beginning of the year is a great time to evaluate different areas of your practice. We thought it would be helpful if we dove a little deeper into the meaning of each resolution and offer some ways to execute them. If you have any questions or would like some help getting your practice ready for the new year, reach out to us at coaching@ams-nc.com. Link to blog https://appliedmedicalsystems.com/new-years-resolutions/ A Different Approach to Evaluating Staff & Giving Raises | |||
| E14 New Year's Resolutions for Practice Management | 22 janv. 2024 | 00:41:34 | |
Today we turn the tables and have an interview that our marketing manager, Danielle Boucher, did with us. We talk about our goals for 2024 along with our usual fun stuff! Contact us at coaching@ams-nc.com Appliedmedicalsystems.com | |||
| E15 Systems & Processes | 22 janv. 2024 | 00:44:01 | |
It's National Poetry Day! In this episode, we have a special poem about medical billing that is sure to entertain. We also talk about areas in your practice to review in the new year. You may find ways to improve productivity, use of time, and overall efficiency. | |||
| E13 Don't Drop the Ball On Documentation | 12 déc. 2023 | 00:41:03 | |
In this episode we have a special guest, Jacob McArdle. Jacob is the ED coding team lead at Applied Medical Systems. He shares with us some common documentation errors he sees and how he handles them. Also, just in time for the holidays, it is National Ding-A-Ling Day and National Gingerbread House Day! You can reach us at coaching@ams-nc.com www.appliedmedicalsystems.com
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| E12 How Do I Know If My Staff Is Unhappy? Part 2 | 30 nov. 2023 | 00:32:49 | |
In our last episode, we asked you to pay special attention to your employees, coworkers and yourself to see if any of the signs we talked about are exhibited. In this episode, we share ideas on how to navigate through some of these behaviors. Contact us at coaching@ams-nc.com www.appliedmedicalsystems.com | |||
| E11 How Do I Know If My Staff Is Unhappy? Part 1 | 17 nov. 2023 | 00:28:32 | |
If you’ve ever wondered if your staff is happy or not, tune in to this episode where we talk about some signs to look for. This is part one of a two part discussion on recognizing signs staff may display when they are unhappy. Contact us at coaching@ams-nc.com www.appliedmedicalsystems.com | |||
| E10 Is Working Remote A Pain In Your Neck? | 17 nov. 2023 | 00:44:15 | |
Show Notes: Don’t let working remotely become a pain in your neck! In this episode we talk about different desks, chairs, and other items to help make your home workspace feel productive, comfortable, and right for you. Links to all items mentioned are below. Contact us at coaching@ams-nc.com Desks Uplift Desks Keyboards Keychon Keyboards Logitech https://www.logitech.com/en-us/products/keyboards/mx-keys-s.920-011559.html Amazon Keyboard & Mouse https://www.amazon.com/AmazonBasics-Wireless-Keyboard-Mouse-Combo/dp/B0787CVBWP/ref=sr_1_6?crid=3NL9UOK4PZZB5&keywords=amazon+basic+keyboard&qid=1697115282&sprefix=amazon+basic+ke%2Caps%2C95&sr=8-6 https://www.amazon.com/dp/B00L1Y11D4?_encoding=UTF8&psc=1&ref_=cm_sw_r_cp_ud_dp_C4X1NP9V9BWSNSQX0CS7 Microsoft https://www.amazon.com/dp/B014W20BFA?ref_=cm_sw_r_apin_dp_RN4ANW819KQSYSGRAPJR Logitech https://www.logitech.com/en-us/products/keyboards/mx-keys-s.920-011559.html Chairs Extra Comforts Desk Fan References: https://www.nytimes.com/wirecutter/blog/7-things-you-need-for-an-ergonomically-correct-workstation/ | |||
| E9 CSI: Medical Crimes | 17 nov. 2023 | 00:38:42 | |
Who doesn’t love pasta and a good true crime podcast? In this episode, in addition to discussing National Pasta Day, we talk about several different medical crimes that you won’t hear about in a true crime podcast but can be just as scary. So clean your virtual desktop, have a nice pasta dinner, and listen to hear about what NOT to do in the medical profession. Contact us at coaching@ams-nc.com Find us at www.appliedmedicalsystems.com SOURCES https://www.justice.gov/usao-edmo/pr/st-louis-area-doctor-office-manager-accused-health-care-fraud | |||
| E8 Working Remote Part 2 | 17 nov. 2023 | 01:06:11 | |
Today’s episode is the second part of our remote work discussion. In the first episode we talked about the pros and cons from an employee's perspective. Today we start by discussing “Fruit at Work Day '' and then we have an informative conversation with Dan Johnson, our Operations Manager, about remote work from an owner/management perspective. | |||
| E7 Working Remote Park 1 | 17 nov. 2023 | 00:24:30 | |
In this episode, we discuss the pros, cons, and misconceptions of remote work. We also talk about cheese pizza and what is considered late. This is the first of a two part episode. If you would like to subscribe to our newsletter, email us at coaching@ams-nc.com and we will add you to our mailing list.
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| E6 Effective Communication Part 2 | 17 nov. 2023 | 00:19:29 | |
Today we finish our conversation about communication and what effective communication looks like. We also reveal the message in the telegram Natalie sent! Link to newsletter article What tasks should you focus on when employees take vacation? Contact us coaching@ams-nc.com | |||
| E5 Effective Communication Part 1 | 17 nov. 2023 | 00:29:18 | |
In this episode we had so much to say about communicating we had to break it into 2 episodes. Today we discuss topics from the 7 C's of communication to sending a telegram. Join us as we discuss the pros and cons of different types of communication with some examples of failed communications. If you are interested in more information on communication, practice management, or staff training, please contact us at coaching@ams-nc.com. We offer on-site training and virtual workshops. | |||
| E4 Billing & Coding Audits | 17 nov. 2023 | 00:27:39 | |
Join us as we discuss billing and coding audits for your medical practice. There are many benefits that come from routine audits, such as identifying errors, lost revenue, and diagnosing any deficiencies in documentation. If you are interested in having a billing and/or coding audit done for your practice, you can reach us at coaching@ams-nc.com. | |||
| E3 Why Check Eligibility? | 17 nov. 2023 | 00:24:23 | |
Practice Performance Advisors Natalie Glancy and Sunni Nelson discuss the importance of checking eligibility and benefits prior to patient appointments. Don't give away your services by not taking this important step! | |||
| E2 Peaceful to Persnickety | 17 nov. 2023 | 00:30:15 | |
Practice Performance Advisiors Natalie Glancy and Sunni Nelson talk about the different personality types you may encounter in your practice, from peaceful to persnickety. They discuss how to use some personalities that may seem difficult to the advantage of the practice. | |||
| E1 What Makes a Great Team | 17 nov. 2023 | 00:24:21 | |
Practice Performance Advisors Natalie Glancy and Sunni Nelson discuss steps you can take to build a great team in your practice, from positive reinforcement to team building. | |||