Explore every episode of the podcast Practice Management Insights

Everyone's journey in healthcare is unique.

On this week's episode of Practice Management Insights, host Ashlie Malone sits down with Malissa LaRoche of True Beauty Aesthetics to discuss balancing personal fulfillment with providing quality patient care, why it's important to do what feels right to you and how to listen to your calling. 

In this week's episode of Practice Management Insights, host Ashlie Malone discusses how to prepare your team for difficult patients, how to have empathy in frustrating situations and the importance of protecting your staff and physicians. 

In this week's episode of Practice Management Insights, host Ashlie Malone sits down with Randy Marsden of Marsden Advisors to discuss MIPS reporting and EHR migration. 

In this premiere episode of season 4, Ashlie Malone discusses the importance of financial controls within your practice. 

Celebrate Women's History Month with host Ashlie Malone and special guest Sarah Duval. Ashlie sits down with Sarah to discuss her journey through life and healthcare, what it's like being a working single-mom and the importance of always having a desire to learn. 

In the final episode of Season 3, host Ashlie Malone sits down with current medical student Benjamin Lefko to discuss what it's like learning medicine today. 

Benjamin gives us a fresh perspective on the provider side of healthcare and dives deep into the ever-evolving world of studying medicine.

In this episode of Practice Management Insights, host Ashlie Malone is joined by Christen Brown of Alcon Vision LLC to discuss the importance of patient education within your practice.  

We've said it time and time again. Healthcare is hard, but we're in this together. 

Staffing shortages have been a widespread issue in the world of healthcare. Due to the COVID-19 Pandemic and The Great Resignation, it can be hard to keep staff in your office. 

In this episode of Practice Management Insights, host Ashlie Malone covers the struggles of staffing shortages and how to get creative with staffing solutions in your practice. 

On this week's episode of Practice Management Insights, host Ashlie Malone covers the importance of patient flow. We learn how to identify your problem areas, how to evaluate your technician productivity and next steps in offering solutions for your patient flow problems. 

To kick off season 3 of Practice Management Insights, host Ashlie Malone discusses the importance of celebrating your staff. We learn what it means to celebrate staff, why it's important and specific examples of how it can be done in your practice. 

As administrators, we must always consider the patient perspective. 

In this season finale of Practice Management Insights, host Ashlie Malone discusses real patient experiences and the steps we can take to ensure every visit to our practice is a good one. 

In today's world, cell phones are an unavoidable and essential part of everyday life. In your practice, it's important to have strong boundaries when it comes to cell phone use. In this episode of Practice Management Insights, host Ashlie Malone covers the importance of cell phone policies and how to implement them within your practice. 

On this week's episode of Practice Management Insights, host Ashlie Malone is joined by Jennifer Winstead to discuss referral relationships and how to build a strong referral network.

Healthcare is tough. In this week's episode, host Ashlie Malone talks through some of today's hot topics and challenges in managing a healthcare practice.

Social media has become an essential tool in marketing your practice. In this episode of Practice Management Insights, Ashlie Malone is joined by Mary Catherine O'Neil, Brand Coordinator of Phone COA, to discuss the importance of social media and how to use it to market your medical practice. 

In this episode of Practice Management Insights, Ashlie Malone covers the topic of embezzlement. 

We learn what embezzlement is, how to detect it and practices to put in place in order to prevent it. 

As administrators, we must always consider the patient perspective. 

In this episode of Practice Management Insights, host Ashlie Malone discusses real patient experiences and the steps we can take to ensure that every visit to our practice is a good one. 

To be good leaders we must create a place that our employees enjoy coming to. When your staff is happy to be there, so will your patients.

In this episode of Practice Management Insights, host Ashlie Malone covers why it's important to make your staff happy and how small acts can have big impacts on your practice as a whole. 

Knowing how to respond to online reviews can be tricky, especially when they're not the reviews we want. 

In this episode of Practice Management Insights, host Ashlie Malone discusses how to manage online reviews, the steps to take when we receive a negative review, and how to always remain HIPAA compliant when responding online. 

Human resources is defined as the management of people. In order to be successful in human resources, we must first build a strong, legal foundation for managing our employees and patients.

In this episode of Practice Management Insights, host Ashlie Malone discusses how to build that foundation and the steps to take to ensure those practices last over time. 

In this episode of Practice Management Insights, host Ashlie Malone sits down with Brandi Musgrave of Fast Track Marketing to talk about the importance of phone skills training within your practice. 

Employee retention, patient satisfaction and the success of your practice rely heavily on your office culture. In this week's premiere episode of Practice Management Insights, Ashlie Malone discusses the meaning of culture, why it's important and how to include your team in the development of a healthy office culture within your practice.  

Welcome to Practice Management Insights. In this episode, Ashlie Malone shares her reasons behind creating this podcast and what to expect in the upcoming episodes. If you're a practice administrator or clinic manager, you've come to the right place. Thank you for joining us!