Episode Summary: 

In this episode of Practice Growth HQ, I chat with Jason Bryll about how numbers can help you run a better and more profitable practice. 

Jason is the founder of Parable Associates. He helps practices look at the right numbers, so they know what’s working, what’s not, and what to fix. 

This episode isn’t about complicated systems. It’s about looking at a few simple things like how far ahead your appointments are booked, whether your team is happy at work, and if patients are slipping through the cracks because there aren’t enough appointment times available. 
 
If you want to stop guessing and start making clearer decisions, this episode will show you how. 
 
What you’ll learn: 

• (06:30) Why guessing your numbers is risky for business 

• (10:20) How one practice booked out three brand-new providers in just 30 days 

• (19:10) The truth about online reviews and what to look for instead 

•  (21:30) How to spot early signs of team burnout 

• (24:20) The three numbers every practice should be checking regularly 

Links and Resources: 

Website: www.parableassociates.com 
LinkedIn: Jason Bryll 

Episode Summary: 

In this episode of Practice Growth HQ, I’m going to share with you how healthcare can learn a thing or two from the hospitality industry. 

You might not think the two industries have much in common, but the reality is that competition in healthcare is growing rapidly. More practices are opening each year, and patients now have more choices than ever before. As a result, it’s becoming harder for every practice to stand out. 

Hospitals and clinics can no longer rely on clinical skills alone. To succeed, you need to create a great experience for your patients, just like the best restaurants do for their customers. 
 
 
What You’ll Learn: 

• (03:00) Why hospitality businesses are better at getting new customers 

• (05:10) Why hiring people with hospitality experience can be a smart choice 

• (06:25) How hospitality businesses attract first-time customers, and what you can learn from that 

• (07:10) Why having a good clinical skill isn’t enough anymore 

• (07:40) How to give your patients a five-star experience 

• And much more 
   

Links and Resources: 

• Practice Growth HQ 

• Dental Stars 

• Dental Marketing Solutions 

Episode Summary:  
 
In this episode of Practice Growth HQ, I chat with Jessica Jones about how to make informed decisions when investing in high-cost equipment for your practice. 

Jessica is the founder and CEO of Build Your Cash Medical Practice, with over 30 years of experience in practice consulting, clinic ownership, and entrepreneurship. She helps medical professionals balance smart business decisions with patient care, ensuring that investments align with both financial and professional goals. 

We break down the key steps to evaluating big purchases, avoiding costly mistakes, and ensuring that your team is fully on board for success. 

If you’re considering a major investment for your practice, this episode is packed with practical insights you won’t want to miss! 

What You’ll Learn: 

• (04:10) The top three things to evaluate before making a big purchase 

• (08:20) The biggest mistakes practice owners make when investing in equipment 

• (12:45) Why aligning purchases with your practice vision is crucial 

• (15:10) How to avoid falling for high-pressure sales tactics 

• Plus loads more! 
  
  

Links and Resources:
Website: https://buildyourcashmedicalpractice.com 

Summary:

In this episode of Practice Growth HQ, I speak with Fred Joyal, co-founder of 1-800-DENTIST, the most successful dental referral service in the U.S. Fred has spent decades helping dentists grow, and he knows what actually works when it comes to standing out in a crowded market. 

His advice is simple. Cutting prices, buying new equipment, or offering a unique service won’t keep you ahead for long. Instead, trust, value, and patient experience are what truly set you apart. We also cover team culture, your practice environment, and how to build strong patient relationships that lead to long-term success. 

If you want to stop competing on price and start growing a thriving practice, this episode is for you.

What You’ll Learn: 

• (03:56) Why cutting prices or adding new services won’t keep you ahead 

• (06:16) The real reason patients choose you over someone else 

• (07:34) How to build trust so patients accept treatment without hesitation 

• (23:18) The link between a happy team and a profitable practice 

• And much more 

Links and Resources: 

🌐 Website: www.fredjoyal.com 
📚 Books: Becoming Remarkable & Everything Is Marketing 
🎥 Socials: Find Fred on YouTube, Instagram, and Facebook @FredJoyal

Episode Summary 

I’m back from the U.S. after attending the Chicago Dental Society Midwinter Meeting, and I’ve got plenty to share! This solo episode is all about the key lessons I picked up that could make a real difference in your practice. 

From AI in dentistry to why you need to stop referring out so much, plus some eye-opening examples of external marketing done right, this is one you don’t want to miss. 

If you’re looking to stay ahead in an increasingly competitive dental market, grab a coffee and tune in. 

What You’ll Learn 

• (02:25) Why embracing technology is non-negotiable for practice growth 

• (06:37) How minimising referrals can increase patient retention and revenue 

• (08:40) The impact of VoIP phone systems and AI integration in dental practices 

• (08:42) Why standing out in a competitive market is more important than ever 

• And plenty more! 

Links and Resources 

Website 

•  Dental Marketing Solutions  

•  Physio Marketing Solutions 
   

Episode Summary 

In this solo episode of Practice Growth HQ, Angus Pryor reflects on a personal loss and what it means for business owners, particularly in the healthcare space. He shares a heartfelt story about his online friend and respected professional, Dr Bill, who passed away unexpectedly. This leads to a powerful discussion about legacy, both personal and professional. 

If you’re looking to grow your practice while also building a meaningful impact, this episode is for you! 

What You’ll Learn 

(02:15) The importance of balancing business ambition with personal fulfilment 

(05:10) The concept of Halftime Learning, earning, and then focusing on legacy 

(07:45) Writing your own obituary as a way to gain clarity on your true priorities 

(09:30) The biggest regrets of the dying and how to avoid them in your own life

And much more! 

Links and Resources 

🔗 Website Practice Growth HQ 
📖 Books Mentioned

• Seven Habits of Highly Effective People by Stephen Cove
• Halftime by Bob Buford
• The Top Five Regrets of the Dying by Bronnie Ware 

Episode Summary 

In this episode of Practice Growth HQ, I chat with Dr Anissa Holmes about what it really takes to grow a thriving dental practice. We cover everything from overcoming fear and shifting your mindset to the practical steps that have helped practices grow by $1 million a year. 

If you're serious about thriving your practice, this is one episode you don’t want to miss. 

What You’ll Learn: 

• (03:51) Why failure is actually a good thing—and how to use it to your advantage 

• (16:38) The simple mindset shift that can add $1 million to your practice revenue 

• (19:30) Three key areas every successful practice focuses on 

• (30:13) What’s changing in dental marketing and how to stay ahead 

• And much more! 

Links and Resources: 

• Follow Dr Anissa Holmes on Instagram: @DrAnissaHolmes 

• Website: Digital Floss 

Episode Summary: 

In this episode of Practice Growth HQ, I chat with Dr Lincoln Harris about what makes scaling a healthcare business different from other industries. Lincoln started as a dentist in rural Queensland and went on to co-found Ripe Global, one of the fastest-growing dental training organisations in the world. 

He shares his journey from dentist to entrepreneur, the lessons he’s learned along the way, and why having a strong vision is key to success. We also talk about the power of cloud-based training, what it takes to grow a business, and the exciting innovations that are changing dental education forever. 

If you want to learn how to scale smarter in healthcare, this is the episode for you! 

What You’ll Learn: 

• (08:36) How he built a world-class dental practice in rural Queensland 

• (23:30) The story behind Ripe Global and why cloud-based training is the future 

• (29:10) How his company is set to become a global leader in dental education 

• (34:36) How dentists and investors can get involved 

• And much more! 

Links and Resources: 

• Website: Ripe Global 

• Contact Dr. Lincoln Harris: lincoln.harris@ripeglobal.com 

Episode Summary: 

In this episode of Practice Growth HQ, I speak with Matt O’Neill about the surprising power of workplace happiness and how it can directly impact your business success. 

Matt is a happiness coach who has helped over 100,000 people lead more joyful lives. He is the author of Good Mood Revolution: Igniting the Power of Conscious Happiness and the host of the Good Mood Revolution Podcast. His company has been named the #1 Best Place to Work out of 470,000 businesses in South Carolina, and in this episode, he shares exactly how he did it. 

If you're ready to build a growing team, improve retention, and create a happier, more successful workplace, you can’t afford to miss this episode! 

What you’ll learn: 

• (05:53) The difference between happiness and comfort—and why struggle can be key to fulfillment 

• (07:46) The eight negative emotions that hold you back and how to overcome them 

• (18:01) Practical strategies to implement happiness and engagement in your workplace 

• (21:44) How to get honest employee feedback (and why it’s essential for retention) 

• (32:00) How to create a strong virtual culture even if your team is remote 

• (36:22) Why financial peace is key to long-term workplace success 

• Plus, more! 

Links and Resources: 

• Website: Good Mood Revolution 

• Book: Good Mood Revolution: Igniting the Power of Conscious Happiness 

Episode Summary: 

In this episode of Practice Growth HQ, I chat with Michael Neece about an invisible business killer—workplace friction. 

Michael’s been leading teams for over 30 years across five industries, so he knows what it takes to get a team running smoothly. He breaks down how poor communication and clunky processes hold your practice back and offers simple, practical strategies to fix them. 

If your practice feels stuck, or your team isn’t quite clicking, this episode is packed with ideas to help improve teamwork, reduce stress, and keep your patients happier. 

What you’ll learn:  

• [03:28] Why friction builds up in your practice and what it’s costing you 

• [05:00] Red signs your practice is stuck in communication chaos 

• [06:12] How to clearly get your message across to the team.  

• [08:38] A meeting tip that gets your team talking (and why that matters) 

• [10:00] Why relying on emails creates bottlenecks and confusion 

• [14:02] How a quick 5-minute call can save hours of back-and-forth 

• [20:00] A mental trick for staying calm when patients or staff push your buttons 

• [22:13] The hidden power of personal connections between your team members 

• [25:15] How skipping self-care as a leader can hurt your practice and patients 

• Plus loads more!  

Links and Resources:  

Website: https://www.ourfutureiskind.com/ 

Episode Summary: 

In this episode of Practice Growth HQ, I speak with Dr. Louis Chan about his remarkable journey from traditional dentistry to incorporating acupuncture and holistic treatments into his practice. 

Louis is a dentist with over 20 years of experience, specialising in orthodontics, TMJ, and facial balance. But his decision to pursue a Master’s in Chinese Medicine and integrate acupuncture has set his practice apart in ways few could imagine. Today, patients travel from across Australia to see him, and his clinic is a true referral magnet. 

In this episode, Louis shares how thinking outside the box has transformed his practice, improved patient outcomes, and created incredible growth opportunities. 

If you’re ready to explore creative ways to grow your practice, you won’t want to miss this episode! 

What you’ll learn:  

• [03:31] A behind-the-scenes look at Louis’s busy and thriving practice. 

• [04:10] How helping kids achieve facial balance prevents TMJ issues later in life. 

• [06:53] What inspired Louis to add acupuncture to his skillset and why it’s been a game-changer. 

• [07:59] The difference between acupuncture and dry needling, and how it impacts patient care. 

• [10:19] How acupuncture can treat jaw pain by targeting areas like the foot. 

• [14:52] The role of patient referrals and cross-disciplinary collaboration in Louis’s success. 

• [19:17] How COVID pushed Louis to focus on holistic dentistry and grow his practice. 

• [20:44] Why clear aligners became essential for managing patients during the pandemic. 

• Plus loads more!  

Links and Resources:  

Facebook: Louis Chan 

Episode Summary: 

In this episode of Practice Growth HQ, it’s just you and me. I’m sharing what I’d do if I walked into your practice and partnered with you. 

Over the past 10 years, I’ve built two seven-figure businesses and spent over 10,000 hours consulting with practices of all shapes and sizes across Australia. Here’s what I know: clinical skills are important, but they’re not what will set your practice apart or grow it in today’s competitive market. 

I’ll walk you through the 4 key steps to attract more patients, stand out in your local market, and create a practice your patients love. 

If you’re ready to shift your thinking and grow your practice, this episode is for you. 

What you’ll learn:  

• [01:45] Why clinical skills alone won’t grow your practice anymore. 

• [04:30] The secret to standing out in a crowded market—and why your patients need to care. 

• [09:18] Why your website is failing (and how to fix it in seconds). 

• [10:41] How professional photos, videos, and Google reviews can build trust fast. 

• [12:18] The importance of operational excellence—and why your reception team is the MVP. 

• [14:45] How to partner with your patients for feedback, reviews, and referrals. 

• [17:13] How one practice we worked with grew 30% in a year.  

• Plus loads more!  

Links and Resources:  

Website: https://dentalmarketingsolutions.com.au/  

Book: Dental Profit System  

Episode Summary: 

In this episode of Practice Growth HQ, I interviewed Morgan Hamon, a former Navy pilot turned CPA, who’s now a partner at Eisner Amper. Morgan brings over 20 years of financial expertise, helping healthcare professionals maximise profits and optimise the flow of their business operations. 

Join us in this episode as we talk about sharp strategies and clear advice for boosting practice profits, mastering leadership, and creating a business that runs in streamline process, even when you’re not in the practice to manage.  
 
If you’re looking for sharp strategies to make your practice more profitable and less dependent on your time, this episode is for you. 

What You’ll Learn: 

• (03:00) Why leadership is important for all business owners

• (06:00) The three key factors that boost profit 

• (11:00) Why standardisation is valuable in business 

• (19:00) Raise fees without losing patients 

• (29:00) Morgan’s top piece of financial advice for practice owners 

• And much more 
  
  

Links and Resources: 

Website: www.eagdentaladvisors.com 

Episode Summary: 

On today’s episode of Practice Growth HQ, I sit down with Cebron Walker, CEO of Walker Creative, to talk about how you can grow your practice by thinking outside the box. Cebron has worked with dentists, vets, optometrists, and other healthcare professionals, and he’s sharing what works (and what doesn’t) when it comes to marketing your practice. 

We talk about how to build a digital presence that actually gets patients, why your brand is more than just a logo, and how to stand out in your local area—even when competition is tough.  

  If you’re ready to stop guessing and start seeing results, this episode is for you. 

What you’ll learn:  

• (03:00) How to quickly spot what’s holding your practice back (hint: it’s not just your marketing). 

• (05:23) Why most healthcare practices fail online and the first thing you need to fix. 

• (07:11) Secrets to standing out with increasing competition in the healthcare industry 

• (10:45) How to create a brand that will differentiate you from the rest 

• (14:00) What “humanising” your practice really means—and why it makes patients choose you. 

• (22:30) What vets are doing on social media that dentists and doctors need to copy. 

• (26:00) The five things every practice must have to market like a pro in 2025. 

• (29:32) How to use your local community to make your brand unforgettable. 

• Plus loads more!  

Links and Resources:  

Website: https://www.walkerkreative.com/cebron-walker/  

In this episode of Practice Growth HQ, we discuss how to open your practice to more patients by embracing accessibility and inclusivity.

My guest, Stephanie Warlick, is an expert in accessibility and inclusion with 30+ years of experience in business growth and HR consulting. She shares practical strategies to make your practice more welcoming for patients with disabilities—while also growing your bottom line.

This isn’t just about meeting legal requirements. It’s about creating a space where everyone feels welcome and valued. If you want to future-proof your practice and tap into an underserved market, don’t miss this episode! 

What you’ll learn: 

• (2:59) What digital accessibility is and why it matters for your practice

• (4:37) The business case for becoming a more inclusive practice

• (7:09) How inclusivity is becoming a legal requirement

• (11:16) Quick ways to make your forms, websites, and patient communication more inclusive

• (15:04) How SEO and accessibility work hand in hand to attract new patients

• (22:05) Why accessibility features like captions and high-contrast visuals benefit all patients

• (24:16) Free tools to audit your website’s accessibility right now

• Plus loads more! 

Website: stephaniewarlick.com

Book: Dark and Silent Office 

In this episode of Practice Growth HQ, I chat with Naima Spencer about the mindset hacks you need to crush it in life and business.

Naima isn’t your average coach. She went from minimum-wage jobs to becoming a CIA officer and now helps people break free from beliefs that hold them back.

In this episode, Naima shares why your beliefs are your biggest asset or your worst enemy, how to handle overwhelm, and her no-BS formula to rewire your brain for success.

If you’re ready to take control of your thoughts and level up, don’t miss this episode!

What you’ll learn: 

• (03:00) Why mindset is 80% of success (yes, really).

• (04:50) How your beliefs control your actions and results.

• (07:10) What’s holding you back—and how to fix it.

• (08:30) Why ignoring other parts of your life could hurt your business.

• (13:58) The truth about “not enough time” and how to change it.

• (20:42) Naima’s step-by-step method to replace bad beliefs.

• (24:46) A simple belief shift to stop overwhelm.

• (25:30) How to find proof that your new mindset works.

• (26:51) Why fixing your mindset isn’t optional—it’s everything. 

• Plus loads more! 

Website: https://www.naimaspencer.com/

Does it feel like your practice isn’t reaching its full potential? In this episode of Practice Growth HQ, I sit down with Andre Shirdan, executive coach and founder of The Crew Process, to talk about the simple tweaks that lead to massive results.

Andre explains how to spot the cracks in your systems, get the most out of your team, and improve your client or patient experience without overcomplicating things. Whether it’s managing team dynamics, tackling leadership challenges, or handling resistance to change, this episode is loaded with real-world tips you can use today.

If you’re ready to unlock hidden opportunities in your practice and create smoother workflows, this one’s for you! 

What you’ll learn: 

• (03:42) Andre shares the story of how he was been ‘retired’ since 2002

• (08:39) The secret to getting your team firing on all cylinders

• (11:22) What Japanese customer service can teach your team about soft skills. 

• (14:31) How choreographed hand offs between team members can improve patient experiences.

• (19:17) The easiest way to find and fix the biggest bottlenecks in your practice

• (21:27) The real reasons practices struggle to grow—and how to crush them

• (27:38) What to do when your team or leadership is holding you back

• (29:39) How to handle team members who fight change without losing your cool

• (32:46) Why syncing your team’s goals leads to long-term success 

• Plus loads more! 

Website: https://www.thecrewprocess.com/

Ever wonder how Amazon became unstoppable? In this episode of Practice Growth HQ, I chat with Steve Anderson, author of The Bezos Letters and a leading expert on business growth and risk.

Steve reveals the Amazon playbook—from taking smart risks to simplifying processes and obsessing over customers. We dive into how you can apply these same strategies to grow your practice, keep patients happy, and stay ahead of the competition (without needing Bezos-level resources).

If you want to learn how to thrive no matter what’s happening in the market, don’t miss this episode! 

What you’ll learn: 

• (03:49) How Amazon spots opportunities in every business cycle (and how you can too)

• (07:14) Why being willing to fail is the secret to long-term growth

• (10:13) The simplest way to fix patient frustrations and keep them coming back

• (12:45) Why small changes in your processes can have massive results

• (16:56) What “customer obsession” really means—and why it works every time

• (20:38) How Amazon’s focus on speed and simplicity applies to your practice

• (24:25) Why removing complexity builds trust with patients and your team

• (27:38) The secret to staying motivated and excited about your business 

• Plus loads more! 

Website: https://thebezosletters.com/
Book: The Bezos Letters

In this episode of Practice Growth HQ, I speak with Benjamin Shrader about how healthcare professionals can finally make social media work for their practice.

Benjamin is the founder of Shrader Promotions and a seasoned event producer who has worked with major brands. With his unique blend of expertise and personal healthcare experiences, Benjamin knows how to help practices build trust, attract patients, and create an authentic online presence.

In this episode, Benjamin dives into the power of personal branding, why video content is a must, and how staying consistent across platforms keeps patients engaged.

If you want a social media presence that stands out and turns followers into patients, you won’t want to miss this episode!

What you’ll learn: 

• (05:17) How Benjamin’s health journey taught him what patients value most

• (12:31) The power of small, genuine interactions in building trust that keeps patients coming back

• (15:29) Practice accounts vs. personal brands—what actually works for healthcare pros

• (18:30) Why video content is the easiest way to connect with patients fast

• (24:20) Why defining your look, tone, and presence makes you impossible to ignore.

• (26:09) The social media trick that will make patients trust you asap. 

• Plus loads more! 

Instagram: benjamin_shrader 

In this episode of Practice Growth HQ, I sit down with Kerry Boulton to uncover the real ways you can add value to your practice—whether you're selling soon or just want a stronger, smoother-running business.

Kerry’s an expert in exit strategies with 30+ years of experience scaling and selling businesses. She’s here to show you practical ways to increase your practice’s worth, from organising your finances to tracking patient referrals and managing risk.

If you want a rock-solid, valuable practice that’s ready for anything, this episode’s packed with tips you need to hear!

What you’ll learn: 

• (04:13) Why solid financial records are the foundation of practice value

• (09:08) Easy ways to gauge the real market value of your practice

• (13:06) Why lowering buyer risk boosts your practice’s value (think retention)

• (14:49) How a smooth transition plan keeps patients (and profits) steady

• (15:53) Why patient trust and loyalty aren’t just perks—they’re core value drivers

• (19:54) The “5 Ds” every practice should prepare for: Death, Disability, Divorce, Distress, and Disagreement

• (24:46) How a well-organised patient database strengthens retention and referral rates

• (27:29) Why referral data is critical to showing growth potential

• Plus loads more! 

Website: TheExitStrategyGroup.com.au 

Books: The Uncensored Truth About Exit Strategies and $1 Million Payday: How to Get Rich and Get Out

Questionnaires: 
Value Builder Questionnaire:
https://theexitstrategygroup.com.au/value-builder-questionnaire/ 

FREE Exit Readiness Assessment
https://exitmap.com/theexitstrategygroup/

In this episode of Practice Growth HQ, I sit down with Dennis Dowdell to break down the not-so-glamorous, but highly effective, fundamentals of business growth.

Dennis isn’t your typical business guru. He started as a school bus driver with no business background, yet he built a global team of over 250,000 people. Now, at 75 years old and still thriving, Dennis shares why making people care about your business starts with caring about them first. From asking the right questions to following up the right way, he reveals simple, actionable strategies that deliver big results.

If you’re looking to create genuine connections and finally get people to care about what you do, don’t miss this episode!

What you’ll learn: 

• (03:15) Why “It’s not about you” is the ultimate game-changer for growth

• (05:03) How putting others first makes your business unforgettable

• (06:57) The art of asking better questions to understand your patients deeply

• (08:40) Dennis’s go-to questions that instantly build trust and connection

• (12:23) Why knowing the “why” behind a problem matters more than the “what”

• (18:59) The power of care calls to make patients feel valued and appreciated

• (21:27) How to stop miscommunication dead in its tracks by clarifying assumptions

• (24:46) Why overloading patients with info is a fail and how to simplify your message

• Plus loads more! 

Website: https://www.maximizeyou.com/

In this episode of Practice Growth HQ, I chat with Irina and Alison about the real impact of offshoring for dental practices.

Irina’s been in the game for a while, handling reception work and even social media marketing. Alison’s the new kid on the block, focusing on patient recalls and fielding inbound calls. Together, they’re reshaping what “remote support” really means for Australian dental practices, proving you can get high-quality help without the extra overhead.

In this episode, Irina and Alison break down what it’s really like working offshore, how they’re trained, and why offshoring is a smart, scalable move for practice owners.

If you're looking to get back time, cut costs, and free yourself from daily admin, you’ve gotta listen to this episode!

What you’ll learn: 

• (01:31) The day-to-day tasks of Irina and Alison, from recalls to social media

• (03:57) How smart social media strategies drive new patient referrals

• (07:18) Why training a dental star is practically hands-off, thanks to solid onboarding

• (08:03) How they keep communication smooth with daily check-ins

• (11:12) How accents and a multicultural approach blend effortlessly with patients

• (13:45) Self-training and resource-sharing that makes them self-sufficient

• (15:30) Integrating into your workflow like they’re part of the in-house team

• (16:27) How a Dental Star frees you up for high-priority, high-impact tasks

• Plus loads more! 

Website: https://dentalstars.com.au/ 

In this episode of Practice Growth HQ, I’m catching up with Claire and Frankie from Dental Stars to talk about how businesses—including dental practices—are using offshoring to save time, cut costs, and get more done.

Claire, the Operations Manager, and Frankie, the top Supervisor, share their experience of running offshore teams that help businesses run smoothly, without the headaches of managing it all in-house.

If you’ve been thinking about how to make your business (or practice) work smarter, this is the episode for you! 

What you’ll learn: 

• (01:19) What Dental Stars does and how it supports dental practices

• (02:00) How Claire went from studying agriculture to managing an offshore team

• (03:45) Frankie’s role in keeping the team running smoothly

• (06:30) How Dental Stars finds and trains the right people

• (09:00) What the onboarding process looks like for new team members

• (11:15) How ongoing training keeps things running like clockwork

• (12:32) Will your patients know you’re offshoring?

• (17:30) Why more dental practices are turning to offshoring to scale up

• (18:00) How to make offshoring work for your practice 

Website: https://dentalstars.com.au/

Episode Summary: 

In this episode of Practice Growth HQ, I speak with Matt McCann about using media to grow your practice. 

Matt is a seasoned media professional, with a background in radio, political consulting, and long-term healthcare. He is the publisher of LTC News, a leading consumer-focused website on health, caregiving, and aging. 

In this episode, Matt shares powerful strategies for leveraging media to connect with your audience without stepping in front of a camera. He also highlights practical tips for establishing yourself as a local expert. 

If you're ready to boost your credibility and attract more patients, you can’t afford to miss this episode! 

What you’ll learn: 

• (04:30) Why finding your communication strength is the first step 

• (09:45) Identifying your audience for maximum media impact 

• (11:30) How to establish yourself as a local expert 

• (13:20) Practical tips for getting your message in the media 

• (26:00) How to use social platforms like Facebook, Instagram, and Twitter for credibility 

• Plus loads more! 
  
  

Links and Resources: 

Website: LTC News 

In this episode of Practice Growth HQ, I speak with Nick Kraus about the SharkBite Method—a unique approach to marketing that’s all about attracting the right patients and keeping them engaged.

Nick Kraus is the founder of Kraus Marketing and the creator of the SharkBite Method™, a go-to strategy for bringing in the right clients. Nick’s focus is on making marketing simple and effective, all while building a team that thrives.

In this episode, Nick shares the steps of the SharkBite Method, from targeting your audience to creating content that resonates, and why a solid strategy beats scattergun marketing every time.

If you're ready to attract the right patients and improve your practice’s visibility, you can’t afford to miss this episode!!   

What you’ll learn: 

• (03:35) What the SharkBite Method is and why it’s a must for patient growth

• (06:28) How to nail down your perfect target audience for better results

• (09:37) A simple trick for creating patient profiles that actually work

• (12:19) Why your practice’s unique edge keeps patients coming back

• (17:44) The content calendar hack that takes the stress out of marketing

• (21:50) The big reason most practices struggle with content (and how to fix it)

• (24:06) Why tracking engagement (not just ROI) leads to real growth

• (28:49) How syncing your marketing and sales efforts can lock in more patients

• Plus loads more! 

Website: https://krausgroupmarketing.com/

In this episode of Practice Growth HQ, I chat with Dr. Jo Braid about a topic that’s probably sabotaging your success: burnout.

Jo is a neuro-rehabilitation physician with 20 years of experience, now specialising in helping healthcare professionals recover from burnout. 

We dive into the early warning signs of burnout, what’s really happening in your brain and body when stress takes over, and Jo’s simple strategies to keep you performing at your best without crashing.

If you want to avoid burning out while still kicking goals in your practice, you can’t miss this episode!

What you’ll learn: 

• (00:32) Why burnout is the silent killer of high performance

• (07:14) The physical, mental, and emotional signs you’re heading for burnout

• (08:30) What chronic stress is doing to your brain (it’s worse than you think)

• (12:42) The real reasons you’re burning out – and how to stop it

• (13:02) The 4 steps to avoid burnout: sleep, movement, mindset, and support

• (14:00) Why six hours of sleep isn’t cutting it and how to fix it fast

• (15:57) How just 5 minutes a day of movement can make all the difference

• (17:32) Mastering mindset: how to set boundaries and avoid overwhelm

• (20:29) Building your support network: the secret to staying sane

• And much more!

Website: https://www.drjobraid.com/

In this episode of Practice Growth HQ, I speak with Ed Thompson about unlocking the hidden superpowers in your team through neurodiversity.

Ed is the founder of Uptimize and author of A Hidden Force: Unlocking the Potential of Neurodiversity at Work.

In this episode, Ed shows you how embracing neurodiversity can boost productivity and unleash creativity in ways you never thought possible.

If you're ready to unlock hidden potential in your team, don’t miss this episode!

What you’ll learn: 

• (00:32) Why neurodiversity could be your biggest competitive edge

• (04:50) How embracing different thinking styles supercharges performance

• (06:39) The 4 key ways people process information 

• (10:34) The biggest mistake most practice owners make when managing teams

• (13:30) How to create a work environment that helps everyone thrive

• (14:37) What are spiky profiles and how can they skyrocket your team’s success?

• (19:56) How deep work can instantly boost your team’s output

• (24:41) Why your hiring process is turning away top talent (and how to fix it)

• Plus loads more!

Website: https://uptimize.com/ 

Book: A Hidden Force: Unlocking the Potential of Neurodiversity at Work

In this episode of Practice Growth HQ, I speak with Pericles Rellas about how your money mindset could be the hidden key to unlocking the financial success you’ve been chasing.

Pericles is a money mindset expert with over 20 years of experience helping people transform their relationship with money. He’s here to share why your financial thermostat might be the reason your business (and your bank account) has hit a ceiling, and how you can reset it for greater abundance.

If you’re tired of feeling stuck and want to break free from your financial limitations, you can’t afford to miss this episode! 

What you’ll learn: 

• (03:43) What is a money mindset, and how does it control your financial success?

• (05:00) How your financial thermostat determines how much you can really make

• (07:22) A simple 3-step process to remove blocks around earning and keeping money

• (09:40) How subconscious beliefs could be quietly sabotaging your financial growth

• (12:30) Why money flows like a current and how to get it moving in your life

• (15:00) How small mindset shifts can lead to big breakthroughs in your finances

• (18:34) Why thinking “money is the root of all evil” could be holding you back

• (20:45) How to use affirmations to attract more wealth into your life

• (23:24) The science behind how your thoughts shape your financial reality

• Plus loads more!

Website: https://www.periclesrellas.com/ 

In this episode of Practice Growth HQ, we’re back with Part 2 of my chat with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. This time, we’re diving into something every practice owner needs to think about: retaining your best staff and planning your exit strategy.

Joanna breaks down how offering equity to key staff can keep them engaged, boost retention, and help set you up for a smooth transition when it’s time to step away from your practice. 

This episode is packed with no-nonsense strategies, so if you’re serious about keeping your best people and planning your future, don’t miss it!

What you’ll learn: 

• (00:23) How sharing ownership with key staff can lock in retention

• (02:45) Why planting the ownership idea early is key

• (04:10) How equity incentives shift staff from a “job” mindset to an “owner” mindset

• (05:00) Why patient loyalty is critical when you hand over the reins

• (06:25) What an “earn-out” is and why it’s often part of the deal

• (08:15) How to price your practice fairly when selling to staff

• (10:00) The one legal document you must have in any shared ownership deal

• (11:00) Common mistakes people make with equity-sharing—and how to avoid them

• (12:20) Why you need a great lawyer to make it all run smoothly 

• Plus loads more! 

Website: https://www.aspectlegal.com.au/ 

Book: BUY GROW EXIT

Discount Code: PRYOR24

In this episode of Practice Growth HQ, I sit down with Joanna Oakey, Managing Director of Aspects Legal and host of The Deal Room Podcast. We dive into the exciting world of growing your practice through acquisitions—yep, you can grow fast by acquiring other practices!

Joanna’s got loads of experience helping businesses scale, and she’s sharing what practice owners need to know to take that next big step. Whether it's finding the right practice to buy, adding specialisations, or making sure your team sticks around after the deal, we’ve got you covered.

This is part one of our chat with Joanna, so make sure you tune in for more next week as we talk about staff retention through shared ownership!

If you’re serious about growing your practice and want some smart strategies to do it, you can’t miss this episode! 

What you’ll learn: 

• (04:18) Why buying other practices can seriously speed up your growth

• (06:30) How adding specialisations can give your practice an edge

• (11:40) What to look for when deciding which practice to buy

• (16:47) The importance of keeping key staff after an acquisition

• (19:23) How economies of scale can save you time and money

• (23:06) Why bigger practices are more attractive to buyers and get higher multiples

• (25:16) Make sure your own practice is rock-solid before you start buying others

• (26:40) Common pitfalls to avoid when acquiring another practice

• (29:53) Why negotiation isn’t just about winning—it’s about finding a solution for both sides

• Plus loads more!

Website: https://www.aspectlegal.com.au/
Book: BUY GROW EXIT
Discount Code: PRYOR24

In this episode of Practice Growth HQ, I speak with Micah Logan about the common yet critical mistakes that business owners often make, and how to avoid them.

Micah is an award-winning entrepreneur and business coach who developed the B.O.P. framework to help small businesses succeed. He shares invaluable insights on the typical pitfalls that can slow down or even derail your business growth, and more importantly, how to steer clear of them.

If you're ready to streamline your operations, avoid common traps, and drive your business forward, you can’t afford to miss this episode!   

What you’ll learn: 

• (06:52) Why implementing solutions quickly is key to keeping your momentum going

• (08:53) How to avoid overcomplicating your business processes

• (10:36) Easy ways to track and understand the key numbers in your business

• (15:31) The value of strategic planning for long-term business growth

• (17:54) Why you should track your revenue sources and not just rely on daily bank balances

• (23:54) How to set up effective feedback loops in your organisation

• (28:30) The dangers of distracted focus and tips to stay on track with your goals

• (32:06) How to balance new growth ideas with maintaining efficiency

• (34:50) The importance of regularly reviewing and adjusting your business strategy

• Plus loads more!

Website: https://www.micah-logan.com/ 

In this episode of Practice Growth HQ, I chat with marketing expert James Hipkin, who brings over 40 years of experience working with iconic brands like Apple, Nestle, and Toyota. James doesn’t mess around – he shares practical, no-fluff strategies that can help take your practice from six figures to seven figures and beyond.

If you’re keen to understand how to optimise your marketing funnels, build better patient relationships, and figure out who your top clients really are, you won’t want to miss this episode!  

What you’ll learn: 

• (04:18) Why focusing on your top 20% of patients will supercharge your revenue

• (06:30) The secret to identifying your best clients and why it changes everything

• (08:54) How relationship marketing can increase patient loyalty and retention

• (10:07) Transactional emails: the underrated marketing tool you're not using

• (13:55) How to map your patients' journey to create laser-focused marketing

• (16:45) The power of building a customer avatar and what it can do for your practice

• (21:29) Why talking directly to your best patients can reveal game-changing insights

• (24:26) How to shift your messaging when talking to existing patients vs. prospects

• (28:07) A simple way a barber shop used convenience to stand out – and how you can apply this to your practice

• Plus loads more!

Website: https://vipchatwithjames.com/ 

In this episode of Practice Growth HQ, I chat with Dr. Yohan Thomas about how he built a successful side hustle alongside his regular dental practice.

Yohan is a prosthodontist and the founder of the Advanced Dentistry Institute. In addition to running his regular dental practice, Yohan has developed an educational institute that offers advanced training, including implant surgery with live patients.

Yohan shares how he saw a gap in the market for practical implant training and turned that into a growing business. He also offers advice on how healthcare professionals can start their own side hustle, balance their time, and avoid common pitfalls.

If you’ve ever thought about starting a side hustle, this episode is packed with insights and practical tips from someone who’s done it!

What you’ll learn: 

• (03:09) How spotting a gap in the market opened the door to a new opportunity

• (05:40) Why word of mouth is still one of the best ways to grow a business

• (06:25) Why live patient training is a game-changer in professional education

• (07:31) The secret to a successful business you need to know about.  

• (10:38) How to balance running a full-time practice with a side hustle

• (13:24) The biggest challenges of managing a side business (and how to tackle them)

• (17:25) Common pitfalls to avoid when starting out

• (20:01) Why having a mentor can fast-track your success

• (24:41) How to align your side hustle with your passions and strengths.

• (28:10) Why there’s no better time than now to take action on your side hustle

• Plus loads more!

Website: https://advanceddentistryinstitute.com.au/

In this episode of Practice Growth HQ, I chat with Debra Chanty-Taylor about some super useful tools to get your team all moving in the same direction. 

Debra is a seasoned business owner, a certified EOS implementer, and a leadership coach who’s helped over 600 businesses excel and achieve their vision.

In this episode, Debra dives into practical, no-nonsense tools and strategies to make sure everyone on your team is on the same page and pushing towards your practice’s goals.

If you're looking to get your team in sync and make your operations run smoother, this episode is a must-listen!

What you’ll learn:

• (02:44) Why your team isn’t aligned and how to fix it.

• (03:44) Unclear communication: the biggest barrier to team unity.

• (04:45) How the EOS framework builds a scalable business.

• (07:09) Set a simple, ambitious 10-year target to keep your team on track.

• (08:31) Discover your "why" to stay motivated on tough days.

• (11:24) Set bold goals even if you’re unsure how to achieve them.

• (14:07) Get the right people who share your values and fit their roles.

• (18:11) Track key metrics weekly to catch issues early.

• (21:28) Prioritise issues to tackle what really matters.

• (27:23) Document, follow, and track processes for consistent results.

• (29:08) Focus on key quarterly goals and stick to weekly meetings.

• Plus loads more! 

Website: https://debrachantry-taylor.com/

Episode Summary: 
 
In this episode of Practice Growth HQ, I chat with Gerald Robison about how small tasks might be the real reason you're not hitting your big goals. 

Gerald is a speaker, author and pastor who has spent years helping people use their time better. He doesn’t focus on doing more, but on doing things smarter. 

His book 30 Seconds That Can Change Your Life shows how quick, focused actions can lower stress and give you more space for the things that really matter. 

If you feel swamped by small stuff and want to finally make progress on the big stuff, this episode is for you. 
 

What you’ll learn: 

• (04:15) Why small annoying tasks stop you from getting real work done 

• (05:10) How everyday jobs feel like carrying a heavy backpack 

• (06:00) How most of the things you put off actually take under 30 seconds 

• (07:30) Why waiting for "more time" is the wrong way to think 

• (08:45) How to use tiny moments to free up your day 

• (16:50) Why being organised helps you act faster and think clearer 

• And much more 
  
  

Links and Resources: 

• Amazon: 30 Seconds That Can Change Your Life by Gerald D Robison 

• Barnes and Noble: 30 Seconds That Can Change Your Life by Gerald D Robison  

In this episode of Practice Growth HQ, I speak with Dr. Gilly Kahn about the fascinating field of persuasion psychology.

Dr. Kahn is a licensed clinical psychologist based in Atlanta, specialising in ADHD, anxiety, and depression. She holds degrees in both Psychology and Creative Writing.

In this episode, Dr. Kahn shares her unique insights into how persuasion works, the importance of likability, and the role of emotion in influencing others. We delve into practical strategies for healthcare professionals to improve their persuasive communication with patients and team members.

If you're curious about the underlying principles that make persuasion effective and how to apply them in your practice, you can’t afford to miss this episode!

What you’ll learn: 

• (01:49) Dr Gilly Kahn shares how her love for writing began. 

• (05:15) Understanding what persuasion really is and its role in business. 

• (06:02) The three key factors influencing persuasion.

• (07:45) Why likability and attractiveness will make you more persuasive.

• (10:21) How to humanise yourself and build rapport with your team.

• (14:00) Why looking clean and professional will make you more influential.

• (16:29) The persuasive power of emotional messages. 

• (20:25) Practical tips to improve your team’s unity. 

• (23:37) The importance of setting when delivering a message. 

• (27:28) How listening more and talking less can change behaviours.

• Plus loads more! 

Website: https://www.drgillykahn.com/ 

Book: "Allow Me to Interrupt" by Dr. Gilly Kahn (upcoming) 

In this episode of Practice Growth HQ, I speak with Michelle Thames about building an online audience and community to keep your appointment books full.

Michelle is a top marketing strategist with a particular focus on helping women succeed, though her insights are valuable for all. With 15 years of experience, she turns startups into popular brands using organic digital marketing.

In this episode, Michelle shares practical tips on attracting and engaging your ideal patients online, focusing on platforms like Facebook and Instagram. She talks about the importance of building a personal brand, creating valuable content, and using email marketing.

If you want to improve your practice's online presence and fill your books, don’t miss this episode!

What you’ll learn:

• (02:39) How to use content to attract an audience online.  

• (03:20) Why having an ideal patient profile is important and where to find them online.

• (05:45) Choosing the right platform for your audience: Facebook, Instagram, and more.

• (07:30) Creating valuable content that attracts and engages your ideal patients.

• (10:00) How planning a content day can help with online promotion. 

• (13:20) Using email marketing to take patients on a journey and keep them engaged.

• (15:00) Building a Facebook group to create a sense of community and support among patients.

• (18:30) How to get existing and potential patients to join your Facebook group.

• (21:00) Using community events and offline strategies to promote your online community.

• (23:00) How to use specials and promotions to turn group members into patients.

• (28:00) The importance of consistency and patience in organic marketing.

• Plus loads more!

Instagram: https://www.instagram.com/michellelthames/?hl=en

In this episode of Practice Growth HQ, I speak with Marybeth Gregg about the concept of leadership blind spots and how they can impact your business. 

Marybeth is the founder of the Gregg Resource Company and coaches entrepreneurs to navigate business challenges and personal fulfilment. She offers practical strategies for stress management, effective communication, and intentional living.

In this episode, Marybeth discusses the common blind spots that leaders have, the implications of these blind spots, and practical steps to overcome them.

If you're ready to gain awareness of your leadership blind spots and take actionable steps to address them, you can’t afford to miss this episode! 

What you’ll learn: 

• (01:27) Marybeth talks about her childhood growing up near farms

• (03:45) The impact of blind spots on business and personal life.

• (04:46) What are some leadership blind spots and their implications?

• (06:27) How to develop your team and avoid the “do it all yourself” mindset.

• (11:20) A practical exercise to help you identify your blind spots. 

• (14:33) Why fun and joy matter in leadership and business.

• (18:40) How to shift from negativity to problem-solving. 

• (20:22) The power of questions in tapping our creativity. 

• (22:10) The ABC model for managing stress and improving decision-making.

• (20:00) A daily practice for setting intentions and improving leadership

• Plus loads more!
  
  

  Links and Resources: 

  Email: marybeth@greggresource.com

In this episode of Practice Growth HQ, I speak with Philip Portman about the transformative power of texting for businesses in 2024.

Philip is the Founder and CEO of TextDrip, a business texting automation platform based in Michigan. He is passionate about empowering others to overcome limiting beliefs and make impactful changes.

In this episode, Philip shares insights on how to use texting to engage existing patients, capture new ones, and even save costs.

If you're looking to enhance your communication strategy, you can’t afford to miss this episode!  

What you’ll learn:

• (02:07) Philip’s secret sauce for finding the 'C solution' in tricky situations

• (03:33) How balancing family and work-life harmony can be achieved

• (04:46) Why texting remains the king of communication in 2024

• (05:35) The clear benefits of texting over email and phone calls 

• (07:52) Texting hacks for appointment reminders and patient engagement.

• (09:06) How texting can slash your customer service costs

• (10:39) Boosting interaction with your patients through two-way texting

• (12:08) What the data really says about texting vs. phone calls

• (14:37) Catching potential patients using strategic texting

• (16:50) How texting can reduce no-shows for clinics by 50% 

• (20:13) The importance of sharing results with your staff 

• Plus loads more!
  
  

  Links and Resources: 

  Website: https://philportman.com/ 

In this episode of Practice Growth HQ I speak with Travis McAshan about the crucial role of having a high-performing website for your practice.

Travis is the founder and CEO of Glide, a top digital creative agency in Austin, Texas. With over 20 years of experience, he shares insights into building beautiful, functional websites that drive patient engagement and growth.

In this episode, Travis covers everything from balancing beauty and function in website design to the importance of site speed and clear navigation.

If you’re ready to transform your practice’s online presence, you can’t afford to miss this episode!  

What you’ll learn: 

• (02:04) Travis’s shares how his passion for design led to his entrepreneurial journey. 

• (03:20) The perfect mix of beauty and brains in website design

• (04:12) What your website should really be doing for your practice

• (07:11) From budget-friendly to deluxe: Serving all kinds of clients

• (09:36) Tips for solo practitioners versus big practices

• (10:35) The advantages of paying more for a professional website design

• (13:00) Looks vs. Function: Which Should You Prioritise?

• (14:38) Why user-friendly design matter

• (18:16) How to write text that speaks to your patients

• (20:46) Social proof and why it’s crucial to stand out

• (24:39) Quick and easy tips to make your website work harder for you

• Plus loads more! 

Website: https://www.glidedesign.com/

In this episode of Practice Growth HQ, I speak with Andrew Deane about maximising the value of your healthcare real estate.

Andrew Deane has been a leader in medical, allied health, and retail property for over three decades. He specialises in developing, leasing, and managing properties to help medical professionals and investors across Australia maximise their assets for long-term success.

In this episode, Andrew shares his top tips for avoiding headaches and maximising your ROI. Whether you’re renting or owning your practice space, Andrew’s insights will help you turn your property into a profitable asset.

If you're ready to take your real estate game to the next level, you can’t miss this episode!

What you’ll learn: 

• (01:01) Andrew’s deep dive into property management.

• (03:18) Why owning your practice space is a total game-changer.

• (05:34) How to get the most ROI from your healthcare real estate.

• (07:29) The ups and downs of multi-tenant properties.

• (12:26) Common headaches when outsourcing property management.

• (14:49) Breaking down strata in commercial properties.

• (16:28) Key lease elements you can't ignore.

• (19:22) Should you self-manage or outsource?

• (22:00) Why smart money and planning matter in property management.

• (27:12) Steps to becoming your own landlord.

• (29:32) What returns to expect from investing in healthcare real estate.

• Plus loads more! 

Website: https://healthspaceproperty.com.au/ 

In this episode of Practice Growth HQ, I chat with Dr. Jeffrey Kestenberg about the secrets to building a comprehensive dental practice that patients love. 

Dr. Kestenberg is a seasoned dentist, specialising in prosthodontics, micro-dentistry and laser dentistry. He is passionate about teaching and mentoring the next generation of dentists.

In this episode, Dr. Kestenberg shares the importance of creating a welcoming and stylish practice, tips for growing your clinic and why keeping your team happy is absolutely essential.

If you're ready to learn how to make your dental practice stand out and thrive, you can’t miss this episode!

What you’ll learn: 

• (05:47) The importance of hiring staff early to create room for growth. 

• (07:03) From planning to action: the steps you need to expand your business. 

• (08: 46) How to create a friendly, community-like vibe in your practice

• (10:47) What to avoid if you want to have a cohesive team. 

• (11:56) The role of training and delegation in running a smooth clinic

• (16:10) Dr Kestenberg shares the story behind his practice’s unique look and feel. 

• (21:21) The strategy that will turn your practice into a one-stop shop for dental care. 

• (23:12) Challenges with introducing new dental technologies to patients and how to overcome them. 

• (27:23) Discover the one advice for young dentists on building a successful practice

• Plus loads more! 

Website: https://www.coburgdentalgroup.com.au/ 

In this episode of Practice Growth HQ, I speak with Wade Thomas about easy and strategic ways to boost your revenue.

Wade has over 20 years of experience in guiding leaders to foster high-performance teams. He is the CEO of Aim to Win and has shaped his approach around creating cultures that drive success and business growth.

In this episode, Wade shares practical tips on reactivating former clients, leveraging educational content, forming strategic partnerships and building a culture of compassion and empathy to drive business growth.

If you're ready to implement effective strategies to boost your revenue, you can’t afford to miss this episode!

What you’ll learn: 

• (03:31) Why having a strategic plan is key for growing revenue

• (04:11) Top profit drivers in healthcare and how to use them to double your business

• (05:46) How to reactivate former clients by sharing educational content. 

• (08:00) The strategy that will keep you top of mind for clients. 

• (10:12) Good vs Best: why it’s okay to be the former in your field.  

• (12:21) How to attract new customers by forming strategic partnerships. 

• (13:41) Discover how to turn partners into the perfect referral sources.

• (16:50) Finding creative ways to offer your products to customers. 

• (17:52) How bundling services can boost your revenue. 

• (22:04) The importance of a positive culture in business growth

• (26:45) Empathy and why it’s not just for your employees. 

• Plus loads more! 

Website: https://aimtowinllc.com/ 

Book: From the Heart: Achieving Epic Results through Building a Heart-Based Culture of Compassion and Empathy

In this episode of Practice Growth HQ, I speak with Avi Kumar about essential baseline marketing strategies for healthcare professionals.

Avi is the founder and CEO of KUWARE Inc. He grows businesses through organic and paid media, debunking marketing myths with a no-nonsense, data-driven approach.

In this episode, Avi discusses how to manage online reviews, optimise your website and effectively use Google Business Profile to enhance your practice’s visibility. 

If you're ready to improve your healthcare marketing, you can’t afford to miss this episode!

What you’ll learn: 

• (01:27) Avi shares his journey growing up in India and moving to Austin to study Engineering and Business. 

• (05:52) Why the growing competition in the healthcare field should make you think twice about your baseline marketing. 

• (07:21) How social media has drastically changed the way your practice can be impacted by negative reviews.

• (10:29) The tricky nature of medical procedures and how they can lead to bad reviews. 

• (11:41) The strategy that will help you turn bad reviews into gold.

• (13:45) The Do’s and Don'ts of making your website irresistible to patients. 

• (17:18) The trick to making medical jargon crystal clear.

• (19:42) Discover how videos can improve patient experience. 

• (24:40) Why updating your Google Business Profile (GBP) can skyrocket your practice.

• (26:23) The 48-point checklist that will help you optimise your GBP. 

• Plus loads more!

Email: avi@kuware.com 

Website: https://kuware.com/  

Episode Summary:

In this episode of Practice Growth HQ, I dive into a surprising issue that could be severely killing your practice's growth: your telephone.

While many healthcare professionals spend a lot of money in marketing and technology, the simple act of answering phone calls is often overlooked, leading to significant missed opportunities. 

If you’re interested in knowing what practical steps you can take to avoid falling into this trap, don’t skip this episode! 

What you’ll learn:

• (00:29) The amazing value of virtual assistants in providing support to businesses. 

• (01:54) Your practice telephone and why it’s the medical device that’s secretly killing your practice. 

• (03:09) Why missing phone calls in your practice are wasting marketing dollars.

• (04:43) The shocking real-world data on missed calls in healthcare practices.

• (06:54) How letting the phone ring undermines all the work your marketing team is doing. 

• (08:34) The unbelievable number of appointments your practice is losing every year to missed calls. 

• (08:50) What to ask your phone service provider for to avoid falling into the trap of missed calls. 

• (09:39) Why your dedicated reception staff are not to blame. It’s a common but overlooked practice killer!  
  

•  (10:00) Why you should consider offshore help to manage overflow calls.

• (10:56) What your data of unmissed calls reveal about your practice. 

• Plus loads more!

Links and Resources:

Website: https://www.anguspryor.com

Episode Summary: 

In this episode of Practice Growth HQ, I speak with Cory Geffre about how to build high performing teams and drive better results in your practice. 

Cory is a seasoned healthcare executive, registered nurse, author, and straight shooter with nearly 30 years of experience leading teams across the healthcare industry. 

He shares the real-world secrets behind building sustainable, high-functioning teams, how to develop your people, manage performance, and the key mistakes to avoid if you want long-term success. 

If you want better results from your team without burning yourself out, this episode is for you. 

What you’ll learn: 

• (05:00) The two litmus tests for measuring a high performing team 

• (06:30) How to balance achieving results without burning relationships 

• (08:30) Why celebrating small wins matters (even if it feels silly) 

• (11:00) The importance of developing people continuously 

• (12:30) Why managing performance in real-time avoids bigger problems later 

• Plus loads more! 

Links and Resources: 

• Website: www.corygeffre.com 

• LinkedIn: www.linkedin.com/in/corygeffre/ 

Episode Summary:

In this short episode of Practice Growth HQ, I talk about the four stages of a patient’s journey and how you can succeed at each step to help your practice run smoothly.

In today’s competitive market, keeping patients is harder than ever with so many options available, which is why it's important to have processes that help you retain and attract new patients.

If you’re interested in learning how to grow your practice by mastering the four stages of the patient journey, then you won’t want to miss this episode!

What You’ll Learn:

• (01:11) The four stages of a patient’s journey into a practice. 

• (02:15) The importance of tracking new patient numbers and enhancing marketing efforts due to increased competition.

• (03:45) Why having a well-choreographed patient experience is a must if you want to stand out from the competition 

• (05:40) The strategy that will keep your rebooking rates high. 

• (06:50) Understand how collecting feedback from clients who leave can improve practice processes.

• (08:20) How to assess your practice across the four stages to identify and address the weakest link.

• (09:10) Amplifying your marketing efforts if your biggest concern is with new patient numbers. 

• (09:58) The rule of thumb when it comes to how much you should be spending on your marketing

• (10:40) What you can do better if your recall system isn’t working 

• (11:08) How these four stages, when executed well, can help you grow your practice on autopilot. 

• Plus loads more!

Website: https://www.anguspryor.com

In this episode of Practice Growth HQ, I speak with Tony Schmaltz about the small daily actions we can all take that add up to big results in our businesses over time. 

Tony is an author and life coach who specialises in mindset and wealth creation. He has a passion for helping people upgrade their lives in any area possible. 

In this episode, Tony unpacks the compound effect and how we can use it in our lives, the importance of networking and building relationships in business, and the key messages from his latest book, ‘Wake the Bleep Up.’ 

If you're ready to upgrade your business and take it to the next level, you can’t afford to miss this episode!   

What you’ll learn: 

• (04:44) The compound effect: what it is and how we can use it in our daily lives   

• (07:45) What are the little actions that healthcare professionals should be doing that add up to big results over time?    

• (09:06) Discover why building relationships will have the biggest impact on your business      

• (11:11) How to stay on track with your daily actions so that they become habits over time   

• (13:43) Forget sales tactics and strategies - why authenticity is the key to success      

• (14:25) The importance of getting out of your comfort zone regularly (and how it can help you grow your business)    

• (16:58) Why you need to be an “askhole” if you want to stop worrying about what other people think     

• (20:36) Tony tells us about his new book ‘Wake the Bleep Up’  

• (22:54) How to get out of your own head and improve your business mindset   

• (23:31) Quick tips for turning bad habits into good habits  

• (26:40) Bringing it all together: How to use social media effectively to show people who you really are  

• Plus loads more! 

Website: www.tonyschmaltz.com

Book: https://tonyschmaltz.com/wtfu-book

In this short episode of Practice Growth HQ, I tell you about the best way I know for growing your business in tough economic times - offshoring.    

Let's face the facts, in Australia at the moment, we've had a number of interest rate rises. And an interest rate reduction doesn't appear to be on the horizon, not in 2024 at least. 

What this means for healthcare professionals is that now is the perfect time to be looking at how to slash your costs and maximise profits - which is why I want to talk to you more about offshore team members.  

If you’re curious about the upsides and the downsides of offshoring, don’t skip this episode!  

What you’ll learn: 

• (00:34) Why now is the perfect time to be thinking about how you can slash expenses and maximise your practice profits   

• (01:10) Learn why now isn’t the time to be reducing your marketing efforts, in fact, it’s the exact opposite! 

• (01:36) Unpacking the business case for outsourcing some business tasks overseas   

• (02:24) Is your practice letting the phone ring? Discover why this could be crippling your business     

• (03:10) How to save two-thirds of your typical labour hire quickly and easily     

• (03:57) Discover the downsides of hiring offshore team members 

• (07:02) How to increase your monthly revenue by thousands with just one inexpensive offshore team member 

• (08:30) Why the Philippines is the best country for finding offshore team members 

• (09:33) What about the Aussies? Why offshoring doesn’t take work away from your local team 

• (11:25) Interested in exploring offshoring further? Introducing GP Hero and Dental Stars   

Website: https://www.anguspryor.com

In this short and snappy episode of Practice Growth HQ, I share my thoughts on healthcare professionals being well-paid to be mediocre.    

Recently, I interviewed a guest on this podcast who brought up something that really stuck with me—healthcare professionals are typically in the top 1% of earners, yet most don’t have good business skills.    

But the fact is the market is shifting, and if you don’t start paying attention to building your business acumen, you will likely find yourself struggling to fill the books in a couple of years. 

So, if you want to know how you can avoid being mediocre, give this short episode a listen!  

What you’ll learn: 

• (00:30) Are you being well-paid to be mediocre? Why this sentiment shared by a previous guest has really stuck with me!  

• (01:11) Are you focusing on the wrong skill set? Discover why business skills are equally as important as clinical skills 

• (02:10) Unpacking the statistics: Why mediocrity is no longer an option in today’s market  

• (05:09) Discover why you don’t qualify for a business visa in Australia if you’re an overseas healthcare professional   

• (07:47) The logical consequence of this data - why your clinical skills are going to matter less and less    

• (09:08) Why I’m considering buying into a practice with atrocious business skills 

• (10:02) What to do next if you want to avoid being mediocre and you’re ready to stop struggling in your business   

Website: https://www.anguspryor.com