PodSpot - The UK HubSpot Podcast – Details, episodes & analysis

Podcast details

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PodSpot - The UK HubSpot Podcast

Karman Digital

Business

Frequency: 1 episode/32d. Total Eps: 72

PodSpot is a podcast completely centred around HubSpot for the UK HubSpot community and beyond. Brought to you by UK Diamond HubSpot Partner, Karman Digital.

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Data updated on 08/08/2026

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https://www.karman.digital/
22 shares
https://www.karman.digital/services/revops-services
16 shares

https://open.spotify.com/show/5dfA1R2mTDnjhAUJCmvUQX
19 shares

https://podcasts.apple.com/gb/podcast/podspot-the-uk-hubspot-podcast/id1513136665
19 shares

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Score global : 21%

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E68: Beyond the CRM: How Data Drives Value Creation in Private Equity

Episode 72

Thursday, July 30, 2026 • Duration 27:05

Commercial data has become one of the most valuable assets in a growing business, yet it's often one of the least understood.

In episode #68 of PodSpot, Jon Pittham and Dylan Grevatt discuss why CRM, relationship intelligence and data quality are becoming central to value creation in private equity-backed organisations. They explore the growing importance of organic growth, why AI depends on strong commercial foundations, and how businesses can turn better data into better decisions.

If you're preparing for investment, managing a portfolio company or looking to build a more scalable growth strategy, this episode is packed with practical ideas to help you think differently about CRM.

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E67: Human Impact & Relationship Intelligence

Episode 71

Tuesday, June 30, 2026 • Duration 34:45

In this episode of PodSpot, Jon Pittham is joined by Sarah McDevitt, Senior Director of Partner Strategy, Operations & Capabilities at HubSpot, for a discussion about the growing importance of relationship intelligence in the age of AI.

Sarah shares the thinking behind her new book and explains why awareness, presence, accountability, connection and human differentiation will become defining strengths as AI becomes embedded across organisations. Together, they explore how CRM should evolve from a historical record into the intelligence layer that powers better decisions, AI agents and more personalised customer experiences.

The episode also examines the challenge of capturing knowledge that currently exists in conversations rather than systems, the role of context in improving AI outcomes, and why businesses should focus on process design, trust and adoption before rushing into implementation.

Key discussion points:

03:00 – What Is Relational Intelligence?
11:39 – CRM as Foundation & the Context Layer for Agents
15:44 – Judgment Mapping & Process Design
25:00 – Human Capability Consulting & Hybrid Teams
29:00 – Safety, Guardrails & Regulated Industries

Want to learn more about HubSpot? Visit our website: https://www.karman.digital/

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E66: Turning GDPR and Data Privacy into a Growth Engine

Episode 70

Friday, May 29, 2026 • Duration 28:10

In this episode of PodSpot, Jon Pittham is joined by Fae Gilfillan, Senior Product Manager at HubSpot, to explore how organisations can turn GDPR and data privacy into a genuine commercial advantage. Together, they unpack the growing relationship between customer trust, compliant data management and modern growth strategies across regulated industries.

The discussion covers practical approaches to data governance inside HubSpot, including consent management, retention policies, subject access requests, data residency and privacy-by-design workflows. Fae also shares how HubSpot is developing privacy-centric product functionality to help organisations manage compliance more confidently without slowing down marketing or operational performance.

The episode is particularly relevant for professional services, financial services and other regulated firms looking to modernise their CRM and customer experience strategy while maintaining strong governance standards.

Key discussion points:

02:17 - What a good privacy setup looks like
07:00 - Data residency, access control & auditability
11:52 - Data retention & automated deletion
19:34 - Marketing personalisation vs. privacy: complementary approaches
26:05 - Product roadmap: upcoming privacy features & priorities

Want to learn more about HubSpot? Visit our website: https://www.karman.digital/

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E65: Making PR Work Harder in Professional Services

Episode 69

Thursday, April 30, 2026 • Duration 25:39

Jon Pittham speaks with Grace James, Director at Candid Comms, about how professional services firms can get more commercial value from PR. They touch on the importance of defining clear objectives, involving the right people internally, and using CRM data to better understand how PR activity influences pipeline.

The episode also explores how measurement is evolving, why relevance matters more than volume, and how PR is becoming increasingly important in areas like AI-driven visibility. Along the way, they share practical ways firms can connect content, data, and communication to stay front of mind with the right audiences.

Key discussion points:

04:51 - Measuring PR: Metrics & Attribution Challenges
07:22 - CRM Integration & Multi‑Touch Attribution
12:58 - Using HubSpot & AI to Surface Story Angles
19:59 - Crisis Comms, Regulatory Change & Rapid Response

Want to learn more about HubSpot? Visit our website: https://www.karman.digital/

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E64: Navigating Sensitive Data & AI Governance in Regulated Industries

Episode 68

Tuesday, March 3, 2026 • Duration 32:26

In episode #64 of PodSpot, Jon Pittham is joined by Hank Lander, Group Product Manager at HubSpot, to discuss sensitive data management and AI governance in regulated industries.

The episode explores how HubSpot defines and categorises sensitive data, how firms can configure controls within the platform, and what enhanced auditing and visibility look like in practice. The discussion also covers integration considerations for organisations connecting HubSpot with core systems.

A key focus is AI. Hank explains HubSpot’s approach to zero data retention, the handling of sensitive properties within AI workflows, and how customers can align platform controls with their own risk appetite. The episode also touches on emerging capabilities designed to help firms identify and manage sensitive information more proactively.

This is a practical conversation for financial services and professional services leaders who want to balance innovation with strong governance, without compromising trust.

Key discussion points:

04:10 – What Is Sensitive Data?
10:05 – Standard vs Highly Sensitive Properties
16:05 – Audit Controls & Integrations
21:05 – Zero Data Retention and AI Model Transparency
29:10 – Roadmap Direction and Future Investment in Data Controls

Want to learn more about HubSpot? Visit our website: https://www.karman.digital/

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E63: Building a Scalable, Governed, Multi-layer HubSpot Website

Episode 67

Thursday, January 8, 2026 • Duration 27:49

In episode #63 of PodSpot, Jon Pittham and Joe Fulton explore what it really takes to run a HubSpot website at scale. They discuss why many growing organisations find their websites becoming slower and harder to manage, even as their business, internal stakeholders and service lines expand. Joe explains how governance, design systems, and clear content structures help teams move faster without losing control or consistency.

The conversation also looks at personalisation and data quality, highlighting why starting with the right data model matters more than complex rules or over-engineered experiences. Jon and Joe unpack the hidden commercial cost of slow websites, from delayed campaigns to lost pipeline, and why evolving a site through continuous improvement delivers far more value than rebuilding every few years.

Key discussion points:

05:00 – Governance, stakeholders, and internal friction
08:00 – Treating the website as shared revenue infrastructure
12:10 – Creating guardrails and auditing usage patterns
15:10 – Personalisation, data quality, and reporting challenges
19:00 – The real cost of slow delivery
23:00 – Avoiding rebuild cycles through iteration

Want to learn more about HubSpot? Visit our website: https://www.karman.digital/

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E62: The Power of HubSpot UI Extensions

Episode 66

Friday, October 24, 2025 • Duration 27:51

HubSpot’s new UI extensions are opening a world of possibilities for CRM customisation and in the latest episode of PodSpot, host Jon Pittham sits down with Jaime Boardman, Karman Digital’s Integrations Lead, to explore what that really means for businesses using HubSpot.

If you’ve ever wished you could view everything you need in one place within HubSpot (without jumping between tabs, objects, or external tools) this episode is for you. UI extensions are designed to make that possible, bringing data, actions, and even external integrations together in one seamless experience. But this episode isn’t just a technical deep dive. Jon and Jaime unpack how these new tools could simplify day-to-day work for sales, marketing, and service teams, and where businesses should tread carefully to avoid over-engineering their CRM. Expect real-world examples, a few lightbulb moments, and insights that’ll leave you rethinking how your team could get more from HubSpot.

Key discussion points:

03:42 – What are HubSpot UI Extensions?
05:10 – React and the tech behind UI extensions
08:07 – Unifying the user experience
10:04 – Moving beyond iFrames
25:08 – Spotting opportunities for impact

Want to learn more about HubSpot? Visit our website: https://www.karman.digital/

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E61: INBOUND25 - How Data and AI Are Reshaping Revenue Engines

Episode 65

Monday, September 8, 2025 • Duration 16:50

In episode 61 of PodSpot, Jon Pittham unpacks the biggest announcements from HubSpot’s INBOUND25 conference. From the launch of Data Hub and AI-powered assistants to the rise of hybrid human-AI teams, Jon explains how HubSpot is evolving into a smart CRM that actively drives business growth.

Discover how new tools like Breeze Assistants, Data Studio, and Marketing Studio are changing the way firms unify data, scale service securely, and deliver measurable marketing results. Jon also explores critical themes such as AI governance, answer engine optimisation, and HubSpot’s new “Loop” model for growth.

If you’re in professional or financial services and want to stay ahead of how AI and HubSpot will shape your next phase of growth, this episode is packed with insights you can’t afford to miss.

Key discussion points:

03:20 – Data Hub: The new foundation for smart CRM
06:05 – AI agents and the rise of hybrid human-AI teams
09:10 – Security, governance, and AI integrations
18:45 – Marketing Studio: A new workspace for campaigns
25:40 – The Loop: HubSpot’s new model for growth

Want to learn more about HubSpot? Visit our website: https://www.karman.digital/services/revops-services

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E60: Inbox to Opportunity: How HubSpot Helps Sales Start Real Conversations with Maxime Lauricella

Episode 64

Tuesday, July 29, 2025 • Duration 35:31

In episode 60 of PodSpot, Jon Pittham and Maxime Lauricella explore the transformative potential of HubSpot in business development. They discuss how personalised outreach can replace generic messaging, enhancing engagement and conversion rates. Maxime explains how data and automation, particularly through HubSpot, streamline workflows and improve CRM effectiveness. The conversation highlights AI's role in identifying high-converting prospects and how tools like email open notifications can drive successful client engagements.

The episode also explores the emerging field of Revenue Operations (RevOps) and its significance in aligning technology, data, and processes for business growth. Jon and Maxime discuss the benefits of using HubSpot as a unified platform, improving collaboration across marketing, sales, and service departments.

Practical advice is offered for BDMs and BDRs in competitive markets, emphasising the importance of industry knowledge, leveraging AI for prospecting, and maintaining a client-focused approach.

Tune in for valuable insights and strategies to enhance your business development efforts and turn every inbox into an opportunity for real conversation and growth.

Key discussion points:

00:07 - Driving Stronger Conversations in Business Development
12:49 - Leveraging AI for Stronger Business Development
21:40 - AI Impact on Business Development
28:58 - HubSpot and AI for Business Growth
34:37 - Effective Sales Outreach Strategies With HubSpot

Want to learn more about RevOps and HubSpot? Visit our website: https://www.karman.digital/services/revops-services

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E59: Banking on Better UX: How Allica Bank Uses HubSpot CMS to Convert

Episode 63

Wednesday, June 11, 2025 • Duration 40:22

In this episode 59 of PodSpot, we sit down with Ed Turner, Website Manager at Allica Bank, to explore how HubSpot CMS is driving smarter, faster digital growth.

Ed shares how Allica Bank built a standout digital experience for established businesses often overlooked by traditional lenders and increased conversions by 30–40% in the process.

From A/B testing to stakeholder alignment, Ed unpacks the tools, tactics, and mindset behind a high-performing website that adapts quickly and delivers real value.

If you work in digital strategy, web operations, or business transformation, this episode is packed with practical takeaways to sharpen your approach.

Key discussion points:

05:15 - Ed Turner's Journey to Allica Bank
12:33 - Website Conversion Optimisation Through AB Testing
17:20 - The Role of HubSpot CMS in UX
20:50 - Improving Website Conversion Rates Through Redesign
23:30 - Challenges and Triumphs in Digital Strategy

Want to learn more about RevOps and HubSpot? Visit our website: https://www.karman.digital/services/revops-services

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PodSpot - The UK HubSpot Podcast – Details, episodes & analysis

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PodSpot - The UK HubSpot Podcast – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other2

Spotify1

Apple Podcast1

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Other2

Spotify1

Apple Podcast1

Apple Podcasts

Spotify