Patients Win – Details, episodes & analysis

Welcome to the third episode of Patients Win, where we’re taking an honest look at the realities of today’s healthcare system and the bold steps some physicians are taking to truly put patients first. Our host, Dr. Jonathan Bushman, is joined by Dr. Hayley Hudson, a physician who recognized early on that the traditional model of medicine just didn’t allow for the kind of patient-centered, whole-person care she’s passionate about.

Unlike stories of burnout and doctors escaping after years in a broken system, Dr. Hayley Hudson is making a proactive move, driven by advocacy, integrity, and alignment. Together, they explore why direct primary care (DPC) is exploding nationally and how it’s bringing humanity, time, and genuine relationships back into the heart of care.

From stories of early mornings, overwhelming patient panels, and inbox overload to the pivotal moment of choosing alignment over exhaustion, this conversation dives deep into what’s possible when a physician refuses to compromise their values. For patients, young doctors, and employers alike, this episode reveals how realignment in medicine leads to better access, more advocacy, and real hope.

If you’ve ever wondered what changes when physicians refuse to let the system chip away at their passion or what DPC really means for those who need care the most, this episode is for you. Let’s jump in.

Timestamps:

00:00 Direct Primary Care Revolution

05:01 "Listening, Caring, Making a Difference"

08:17 Passion and Challenges in Healthcare

12:08 Unsustainable Work-Life Balance Pressures

13:02 "Patients Need More Time"

16:57 Burnout: Recognizing Early Signs

20:25 "Patient-Focused Care Through Time"

24:51 "Patient-Centered, Comprehensive Primary Care"

27:07 Physicians: Speak Up, Find Support

29:28 Foundation of Great Care

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome back to Patients Win, the podcast where we dig deep into the reality of healthcare and explore solutions that put people, not profits, first. In today’s episode, Dr. Jonathan Bushman and Troy Reichert unpack the many ways our healthcare system, despite being filled with well-intentioned professionals, often leaves patients lost, frustrated, and facing unexpected costs.

They talk candidly about barriers to care, misaligned financial incentives, and common scenarios where people do everything right, but still struggle to access necessary treatment. Through stories from the exam room and the executive boardroom, the conversation shines a light on policies that sound helpful but, in reality, can trap patients and employers alike.

Most importantly, Dr. Jonathan Bushman and Troy Reichert share how primary care, local relationships, and a reimagined plan design are helping break the cycle, allowing patients to win with faster access, greater transparency, and restored trust.

If you’ve ever wondered why healthcare “feels” broken and what it really takes to fix it, you won’t want to miss this honest look behind the scenes, and the innovative, human-first changes that just might finally be within reach.

Timestamps:

00:00 Leaving Traditional Healthcare Systems

03:56 Urgent Care Misdiagnosis Frustrations

09:28 Questioning Ethics in Medical Billing

10:26 Healthcare Incentives vs Patient Care

15:12 Defining Quality Metrics

18:06 "Quality Metrics vs Patient Care"

22:23 "Guaranteed Access Enhances Productivity"

23:52 "Primary Care Importance Explained"

26:43 Health Insurance vs. Health Care

31:45 Rural Pharmacy Access Challenges

36:12 "Overcoming Fear of Plan Changes"

40:19 "Impactful Employee Care Matters"

43:46 "Daily Healthcare Triple Win"

44:29 "Empathy as Healthcare Metric"

48:25 "Healthcare Value Problem for Employers"

51:20 Effective Hospital Communication Enables Care

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome to the very first episode of "Patients Win," where we dive deep into the realities of the American healthcare system through the eyes of those on the front lines and behind the spreadsheets. Host Todd Miller brings together Dr. Jonathan Bushman, a physician turned healthcare reformer, and Troy Reichert, a benefits strategist who’s had enough of watching numbers win while people lose.

In this candid and wide-ranging conversation, Dr. Bushman and Troy share personal stories that pushed them to take action, from frustrating patient encounters to seeing companies and families buckle under skyrocketing health insurance costs. Together, they dissect how complex metrics, insurance premiums, and corporate decisions can distance healthcare from its true purpose: serving the patient.

You’ll hear about their partnership, the birth of Primed Healthcare, and how they’re rewriting the script to put patients and their choices first. Discover why the answer to every healthcare decision should begin and end with one question: Did the patient win? If you’re frustrated with the system or simply curious about new ways forward, this episode will challenge everything you thought you knew about healthcare and show you why patient advocates like Dr. Jonathan Bushman and Troy Reicher are refusing to stay silent any longer.

Timestamps:

00:00 "Frustrations with MRI Scheduling"

05:04 "Putting Patients Over Profit"

09:13 "Integrity vs Metrics in Care"

11:59 "Healthcare vs. Free Market Dynamics"

14:57 Healthcare Renewal Frustrations Persist

16:37 Healthcare Renewal Options Lacking

20:48 Learning Health Plans Through Mentorship

25:14 Educator Meets Clinician in Denver

27:29 Fractional Chief Medical Advisor Role

30:00 Pre-certification Denial Controversy

35:26 Troy's Exceptional Reputation

39:18 Navigating Relationships Respectfully

40:06 "Patients: Pawns or Beneficiaries?"

44:07 Strengthening Local Healthcare Systems

48:06 "Improving Healthcare Benefits & Costs"

50:44 "Unique Value in Direct Care"

54:38 "Reshaping Healthcare Experiences"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

More than a podcast, Patients Win is a movement to restore healthcare to its true purpose: serving patients. Hosted by Dr. Jonathan Bushman and co-host Troy Reichert, Patients Win invites decision-makers to join a movement: making patients the real beneficiaries of healthcare. Through stories, case studies, and candid conversations, the podcast reveals how current systems fail patients, and highlights leaders designing benefits where people, not spreadsheets, come first. Each episode equips CHROs, CFOs, brokers, and physicians with tools to lead change in their own organizations. The message is clear: healthcare only works when patients win.

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome back to Patients Win! In this episode, hosts Dr. Bushman and Troy sit down with a very special guest, Jordan Cash, a seasoned healthcare administrator who traded a high-powered hospital executive role for a bold new vision in patient-centered care. Together, they unpack Jordan Cash’s journey from managing operations in some of the region’s largest health systems to co-founding a direct primary care and functional medicine clinic in Arkansas.

Listen in as Jordan Cash shares candid stories from years inside the healthcare “system,” why volume-based incentives and endless protocols often push the patient to the background, and what it was like to walk away from security and status in pursuit of more meaningful outcomes. The conversation digs into the challenges and rewards of putting patients, rather than paperwork, at the heart of care, and why more and more clinicians and administrators are questioning the way it's always been done.

If you’ve ever wondered how healthcare could be different when the patient truly comes first, this episode is for you. Join us as we explore what happens when the system is rebuilt around real value, honest leadership, and, most importantly, helping patients win.

Timestamps:

00:00 "Honest Leadership in Healthcare"

05:33 "Non-Clinical Careers in Healthcare"

08:59 Early Leadership in Healthcare Expansion

12:09 "Healthcare Payments Prioritize Volume"

15:36 Physician Engagement and Collaboration

18:37 Rethinking Healthcare for Greater Impact

20:47 "Balancing Healthcare Goals and Change"

23:15 Breaking Free from Healthcare Red Tape

26:51 "Time Pressures in Healthcare"

31:56 "Passion and Leadership in Crisis"

33:07 Sacrifice and Advocacy in Healthcare

36:17 "Leadership Shift to Proactive Care"

42:12 "Benefits of Direct Primary Care"

44:07 "Simplicity in Direct Care"

47:38 "Authenticity and Purpose in Action"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome back to Patients Win, where we dig into the personal side of healthcare and explore powerful stories of transformation. In this inspiring episode, hosts Troy Reichert and Dr. Jonathan Bushman sit down with Cory Boehs, who shares his very real journey from daily drinking and struggling with his health to reclaiming his life through small, consistent changes.

Cory Boehs opens up about the turning points that made him get serious about his health, including a wakeup call from Dr. Jonathan Bushman when his lab results revealed he was in the diabetic range. Instead of taking medication, Cory was determined to change his lifestyle, and with the help of direct primary care, supportive coaching, and a circle that believed in him, he did.

This conversation isn't just about losing weight or quitting bad habits; it's about the power of relationships, facing uncomfortable truths, and learning that success is about sticking with an imperfect plan. You'll hear how Cory's transformation rippled through his family, his business, and even his spirituality, showing that real, lasting change is possible.

If you're looking for motivation to tackle your own health journey, or you’re curious about how direct primary care can create meaningful change, tune in and hear how the right support can help patients win.

Timestamps:

00:00 "Health Journey Inspired by Wife"

05:32 "Grateful for Supportive Care"

07:43 "Compassion Beyond Judgment"

11:30 "Time for Change and Health"

13:30 "Choosing Change and Taking Steps"

17:17 "Commitment, Goals, and Choices"

19:01 "Choosing Sobriety and Its Impact"

24:32 "Transformation: Physical, Spiritual, Reflective"

26:27 "Measuring Spiritual Health Matters"

30:13 "The Art of Understanding Lives"

32:44 "From Health to Financial Clarity"

37:40 Gratitude and Inspiration in Healthcare

39:59 "Healthcare's Unsung Army"

43:36 "Did the Patient Win?"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

On this episode of Patients Win, we’re flipping the script on healthcare with a powerful conversation about real change, resilience, and the mission to put patients first. Hosts Troy Reichert and Dr. Jonathan Bushman welcome special guest Tracy Creger: a nurse, patient advocate, and president of Connect Benefits, whose personal journey from the frontline of nursing to healthcare innovation is nothing short of inspiring.

You’ll hear the remarkable story of how witnessing first-hand the devastating financial burden on insured patients fueled Tracy Creger's determination to fix a broken system. The episode dives into how direct contracting and true concierge nurse navigation are changing the game for both employers and employees. Together, the hosts and Tracy Creger explore why fear and the unknown keep many from embracing better solutions, and share compelling stories where patients not only receive needed care, but also avoid the financial ruin so many dread.

Whether you’re a provider, broker, plan sponsor, or patient, this uplifting episode is packed with actionable insights, personal breakthroughs, and a message of hope: when patients win, we all win. If you’ve ever wondered how healthcare can truly be transformed, this conversation is a must-listen.

Timestamps:

00:00 "Patients Win: Empowering Healthcare"

04:52 "Uncovering Flaws in Healthcare System"

09:00 "Cost-Saving Benefits Boost Productivity"

11:05 "When Patients Win, We Thrive"

14:03 Simplifying Healthcare Access Assistance

17:42 "Addressing Fear and Fixing Issues"

22:02 "Stopping Costs, Offering Guidance"

25:18 Seamless Collaboration for Member Care

27:26 "Healthcare Pricing System Broken"

31:48 "Continuous Growth and Education"

33:17 "Patients Win: Healthcare Redefined"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome to another episode of "Patients Win," the podcast where healthcare gets real and personal stories take center stage. In this episode, you´ll hear from Justin Shuman, a healthcare executive whose professional life has been devoted to building patient-centered solutions and navigating the complexities of population health. But everything changed when he found himself on the other side of the system, as a patient fighting to be heard, facing 712 days of misdiagnoses and dismissal despite clear signs that something was wrong.

Joined by hosts Troy Reichert and Dr. Jonathan Bushman, Justin Shuman shares his deeply personal journey, the frustration and despair of feeling invisible within a system he thought he understood, and how his own experience has redefined his career and passion for advocating for the most vulnerable. Together, the group unpacks the challenges of groupthink in medicine, the gap between data and individual experience, and the enormous impact of empathy and patient-centered care.

Through honest conversation, heartfelt stories, and actionable insights, this episode is a powerful reminder that at the end of every spreadsheet and clinical guideline, there is a real person whose life hangs in the balance. If you believe healthcare should be about people first, you’re in the right place. Let’s dive in.

Timestamps:

00:00 "Healthcare Innovation and Population Gaps"

03:21 "Dismissed Symptoms, Delayed Diagnosis"

09:31 "Bias in Patient Care"

11:07 "The Power of Medical Dismissal"

16:06 "Healthcare Journey and Impact"

17:36 Balancing Healthcare Costs and Humanity

23:28 Healthcare Frustration and System Failures

24:33 "Trauma, Support, and Data Gaps"

28:56 "Healthcare Access and System Gaps"

31:48 "Healthcare: Beyond the Spreadsheets"

35:09 "Patient-Centered Care Over Payment"

40:37 "Your Story Matters, Justin"

42:54 "Embracing Life After Diagnosis"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome to another episode of Patients Win, the show where we dig deep into the realities of our healthcare system and highlight the stories and strategies that are giving patients a real voice in their care. In this episode, hosts Troy Reichert and Dr. Jonathan Bushman sit down with Tiffany Ryder, whose unconventional journey spans from NFL cheerleader to PA, to her current work in journalism, to explore the systemic challenges in healthcare that keep patients from getting the care they need.

Tiffany Ryder openly shares her personal and professional evolution: from early encounters with misdiagnosed health conditions and a firsthand look at the pitfalls of the medical system, to the jarring realities she faced working in emergency medicine during the COVID-19 pandemic. She discusses the moral dilemmas and contractual restrictions that prevented her from recommending more affordable or accessible care options and what ultimately drove her to step outside the system to advocate for patients through storytelling and education.

Join us as we unpack the emotional toll of working in a flawed system, the power of transparent communication, and the hope that comes from empowered patients and providers alike. Whether you're a patient, a provider, or someone invested in the future of healthcare, this conversation will give you a new perspective and maybe even a little hope that change is possible when patients win.

Timestamps:

00:00 "Unexpected Paths to Purpose"

04:04 Early Medical System Experiences

08:08 Rethinking Career in Healthcare

12:03 "Upstream Solutions for Better Care"

14:14 Primary Care Challenges During COVID

18:16 Healthcare Access and System Inefficiencies

20:25 Patients Lost in System Struggles

23:33 "Questioning a Broken Healthcare System"

28:41 "Redefining Patient-Centered Care"

32:32 Empowering Patients in Healthcare Advocacy

35:08 "Clinician's Perspective on Lifelong Learning"

39:33 Challenging Paternalism in Healthcare

42:36 Empowered Choices for Better Health

44:54 "Podcast Paused, Writing Continues"

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”

Welcome to another episode of Patients Win, the podcast where we flip the script on healthcare and shine a light on strategies that put power back in the patient’s hands. In today’s episode, Troy and Dr. Bushman are joined by Lee Lewis, Chief Strategy Officer of the Healthcare Transformation Alliance, to tackle the "perfect storm" facing American healthcare, from skyrocketing costs and disruptive therapies to the loss of trust in the doctor-patient relationship.

Lee Lewis offers a front-line perspective shaped by his work with Fortune 200 employers, highlighting how employers, both large and small, can reclaim control by building trusted, accessible relationships between patients and providers. We'll discuss why fee-for-service medicine is failing both patients and doctors, practical strategies for managing health plan costs, and why now, more than ever, employers should rethink the healthcare supply chain.

If you’re looking for hope and actionable insights amid healthcare’s chaos, this episode is for you. Join us for a conversation that challenges old assumptions, champions innovative ideas, and uncovers how everyone, CEOs, HR, brokers, and patients, can start winning in healthcare.

Timestamps:

00:00 Healthcare at a tipping point

06:06 Reframing healthcare priorities

10:10 Innovation levels among Fortune 100 companies

10:47 Adopting new supply chain innovations

16:02 Problems with fee-for-service healthcare

20:40 Streamlining healthcare billing systems

21:59 Debating direct primary care model

27:04 Challenges of large-scale communication

30:38 Thoughts on upcoming healthcare changes

33:13 Navigating healthcare supply chains

36:41 Optimizing healthcare costs for employees

38:22 Lowering employee stress with healthcare

Show Website - https://thepatientswin.com/

Primed Healthcare - https://primedhealthcare.com/

Troy Reichert - Show Host - LinkedIn - https://www.linkedin.com/in/troy-reichert-67606b5/

Dr. Jonathan Bushman - Show Host - LinkedIn - https://www.linkedin.com/in/jonathan-bushman-do-106821191

Media Partner - TopHealth - https://tophealth.care/

“Disclaimer: Informational only. Not medical advice. Consult your doctor for guidance.”