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Explore every episode of the podcast Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Dive into the complete episode list for Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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TitlePub. DateDuration
#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey27 Aug 202400:28:59

In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry.

What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of ServiceTitan and the importance of knowing what to do with all that data. Do your employees know how to effectively use KPIs and the data youโ€™re gaining from your business?

Learn more about Sagan Passport and what it can do for your home service business hiring needs:

Episode Hosts: ๐ŸŽค
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Episode Guest:
Danny Peavey: @heydannypeavy on Twitter
Learn More About Home Service Engine Here

Learn More About What ServiceTitan Can Do For Your Business

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: โ€˜OWNEDโ€™.

Click here to schedule your demo today.

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#139 - LEGENDS: Chad Petermanโ€™s $120M Home Service Scaling Strategy23 Aug 202400:53:09

Owned and Operated continues its new Legends series, focusing on the stories of the home service industryโ€™s most successful entrepreneurs. John Wilson and Jack Carr are joined by special guest Chad Peterman, President and CEO of Peterman Brothersโ€“a $120M home service empire with over 700 employees and eight locations. Follow along as Chad discusses how a centralized operation opened the door for expansion, the realities of recruiting and marketing for a large organization, and the power of podcasting and branding to help find the right hiring fits for your business culture.

Service Scalers can help figure out your PPC, SEO, and even LSA. Right now theyโ€™re running a special $99 digital marketing audit where theyโ€™ll take a look under the hood of your marketing, tell you whatโ€™s working, and where you can optimize. Schedule today!
https://www.servicescalers.com/audit

Episode Hosts: ๐ŸŽค
John Wilson: https://x.com/WilsonCompanies
Jack Carr: https://x.com/thehvacjack

Episode Guest:
Chad Peterman: On LinkedIn | @ChadMPeterman on Twitter
Learn More About Chad Peterman
The Canโ€™t Stop The Growth Podcast

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: โ€˜OWNEDโ€™.

Click here to schedule your demo today.
https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing25 Jun 202400:39:48

Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of nuanced training, and optimizing service processes.

Episode Hosts: ๐ŸŽค

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Service Scalers
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.

We have a special promo code available if you schedule now: โ€˜OWNEDโ€™.
Click here to schedule your demo today.

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#41 - Chris Edwards and How to Consult to Close Deals13 Apr 202200:47:44

Chris Edwards is a small business owner born and residing in Colorado. After college, he jumped into a finance position but eventually decided to switch out of corporate America and into the SMB world.

So in February of 2021, he closed on a flooring store called Affordable Flooring Warehouse. They have a storefront location as well as a warehouse operation to provide installation services to customers. Youโ€™ll get to learn how this has created a competitive advantage and differentiated their business.

Youโ€™ll also get to hear about why it seems more consulting guys are purchasing small companies, as well as the trajectory and direction he envisions his company going in. Enjoy the show!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#40 - Kylon and Teliah Gienger and Being SMB Swiss Army Knives06 Apr 202201:19:19

Today we will have a very exciting podcast as Kylon Gienger joins us along with his wife Teliah. This is the first time weโ€™ll hear about a married coupleโ€™s working dynamic and how theyโ€™ve balanced each other out throughout the years.ย 

Kylon could be described as a jack of all trades with the many unique SMB companies heโ€™s been involved in. He currently is a podcast founder, band member, President of a company accelerating entrepreneur acquisitions, and a home service business portfolio owner. For many of his ventures, heโ€™s had Teliah right by his side as his co-founder and partner throughout the process.

Today youโ€™ll get to hear in-depth about these many businesses and their shift from starting companies to purchasing them. With 3 exits under their belt, letโ€™s hear more about what their next move will be.

Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com


Send Us Mail!

More Ways To Connect with O&O

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#39 - Elliott Holland on Being the Quality Earnings King30 Mar 202200:52:48

We are very excited to have Elliot Holland joining us for this weekโ€™s podcast.ย 

Originally from Ann Arbor Michigan, Elliot is a reformed engineer turned businessman residing in the greater Atlanta area. He attended Harvard Business school for his MBA and Started โ€œGuardian Due Diligenceโ€ in 2017. They help with due diligence and coaching of 3 types of individuals: self-funded searchers, acquisition entrepreneurs, and business buyers.

Theyโ€™ll be covering multiple topics in relation to Guardian including their provided services, sourcing of clients, scaling of the business, and more.

Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com


Send Us Mail!

More Ways To Connect with O&O

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#38 - Justin Burris on How to Buy Companies With OPM23 Mar 202200:45:33

Justin Burris will be joining John for today's podcast episode.ย 

Justin is a co-founder of โ€œMajority Searchโ€ a company that partners with operators to both buy and grow small companies. When making purchases with other people's money, a unique business model is created and youโ€™ll get to hear all about it.

Theyโ€™ll be tackling topics such as how someone gets into the industry, the type of investors involved, and the importance of finding the right fit when finding people to work with.ย 

Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com


Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#37 - Jake Wakely and How to Start A Moving Company Business16 Mar 202200:55:51

Today's Guest star for the podcast is Jake Wakely. With him, John will jump into a discussion about something weโ€™ve never covered before: the moving industry.

Eight months ago Jake partnered up with a lifelong friend to purchase a local moving company in San Antonio, Texas.

Heโ€™ll be in the hot seat today answering many questions about how the business works, its average costs and prices, and its overall profitability. Not to mention that youโ€™ll get to hear about the development and designing of his HoldCo as itโ€™s in its early stages.

We hope you enjoy the show!


Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com


Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#36 - HoldCo Conference Coming to Cleveland !!!09 Mar 202200:19:29

Today, Kelcey Lehrich and John will be jumping into an interesting conversation.

This will revolve around a conference happening in Cleveland and how it came to be, what it is, what to expect, and where to find out more information.ย 

We hope to see you there. Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#35 - The SMB Land Besties Strike Back02 Mar 202200:54:54

The SMBesties are back! Once again Kelcey Lehrich and Reg Zeller will be joining John to discuss some popular topics in the SMB universe.

They will dive into a discussion about inflation and its importance as well as the impact it has on their companies and on business in general. They will also touch on their individual business models and what theyโ€™re all currently investing in.

Enjoy!


Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#34 - Stephen Olmon and How to Build 50 Businesses by 205023 Feb 202200:54:25

On this week's podcast, weโ€™ll have Stephen Olmon joining us. Stephen has an interesting business model and an ambitious goal of aiming to own 50 businesses by the year 2050. Currently, he owns 11 businesses that have all been started from scratch and span across multiple industries.

Today he and John will be diving into his various industries, as well as his due diligence process, business driving key metrics, current challenges, and so much more. You wonโ€™t wanna miss it.

Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#33 - Chris Bakke and How to Manage the Talent Space16 Feb 202200:59:31

Joining John for the podcast this week is Chris Bakke. Chris has worked for companies in the past such as Zillow and Indeed and co-founded the company โ€œLaskie.โ€

Laskie is in the talent management space designed to help companies fill challenging positions such as engineers, executives, and many other difficult positions. Chrisโ€™s name may also sound familiar since he is very a frequent user in the Twitter world.

On this podcast, theyโ€™ll dive into the dynamics and setup of Laskie such as how it works, how their capital is used, and so much more. Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com


Send Us Mail!

More Ways To Connect with O&O

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#32 - Peter Lehrman and Navigating Changes in Marketplace Dynamics10 Feb 202200:53:23

Joining us today will be the one and only, Peter Lehrman. He and John will be discussing how to build up a marketplace, and how buyers are changing over to being SMB owners and retail investors.

We hope that you enjoy the show!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston18 Jun 202400:32:17

Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and successes in the industry, fresh marketing approaches, and how Service Scalers is setting new standards. If you're in the home service industry or considering entering it, this episode is packed with valuable insights and practical advice.

Chapters
00:00 Introduction and Guest Welcome
00:16 Tour of the Shop
01:07 Comparing Home Service Companies
01:48 Digital Marketing Journey
02:26 Specialized Marketing Campaigns
02:58 Building an Agency for Home Services
03:57 Challenges in Home Service Marketing
07:44 Client Success Stories
13:52 Future of Home Service Marketing
15:00 Management Fees and PPC Commissions
15:36 Ownership Issues with Marketing Assets
16:20 Exploring New Marketing Options
17:32 The Importance of Lead Generation
19:17 Leveraging Technology and AI in Marketing
21:09 Building a Competitive Advantage
24:08 Client Success Stories and Referrals
25:26 Conclusion and Final Thoughts

Episode Hosts: ๐ŸŽค

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Guest: Sam Preston of Service Scalers: @HeySamPreston
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.

We have a special promo code available if you schedule now: โ€˜OWNEDโ€™. Click here to schedule your demo today.

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#31 - Reg Zeller & Kelcey Lehrich on Dominating SMB Land02 Feb 202200:43:31

We have a surprise for you all as we have not one, but two crowd favorites returning. Today, John is joined by both Reg Zeller and Kelcey Lehrich to talk SMB.

These three SMB pros are putting their heads together to discuss the ins and outs of their operations. Youโ€™ll get to hear all about rolling-up companies, their different business models, and what their typical day-to-day looks like.ย 

This trio will get you well acquainted with the SMB world from their individual perspectives. Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#30 - Alex Bridgeman on How to Run a Full-Time SMB Podcast26 Jan 202201:01:00

Alex Bridgeman will be joining us for todayโ€™s podcast, discussing how to run a full-time SMB podcast. And, boy, does he know his stuff.

Alex is from Portland, Oregon, and currently resides in Nebraska. He has a past as a research analyst at a wealth management firm where he spent time researching microcaps. During his senior year of college, he decided to start his own SMB podcast "Think Like an Owner."

Eventually, he was able to leave his previous job to work more heavily on running the podcast. Youโ€™ll get to learn about the podcast business model, his print publication of "The Operators Handbook," and the transition to working on a podcast full-time. Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#29 - Cassi Niekamp on Building Up the Future of a Fencing Company19 Jan 202200:55:38

Cassi Niekamp will be joining us for today's podcast, discussing how, seven months ago, she bought a fencing company called Bowden Fencing based in Columbus, Ohio. Weโ€™ll be looking into all of the details of this acquisition and how itโ€™s gone so far.

Bowden is 3 years old and had done roughly $750,000 in revenue prior to Cassi coming in. Since then, sheโ€™s hired more employees and worked towards helping them build up the company's future.

Sheโ€™ll break down topics such as how to market a fencing company, how she fills positions, and how they've been dealing with the huge and overwhelming demand theyโ€™re facing. Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#28 - Mills Snell and How to Start a Commercial Roofing Business12 Jan 202201:06:47

Today we have Mills Snell here with us, discussing the steps of how to start a commercial roofing business. Mills has a background in multiple industries and youโ€™ll get to hear all about the path that has led him to where he stands now.

He started his career in the M&A world as the owner of an advisory firm in Columbia, South Carolina. Since then he has worked in financial planning, permanent equity, and real estate.

However, his most recent business endeavor has been becoming the owner of a commercial construction company that works heavily in roofing. He closed this deal in April of 2021, 10 months after coming across the business. The details of this will be our primary focus in this episode.

On todayโ€™s podcast, youโ€™ll get to hear him discuss his experience of running this company as he approaches the end of his first year of ownership. Heโ€™ll help give you insight into what this type of acquisition looks like and any challenges you may face during it.

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#27 - Mike Botkin on Dominating Central Florida's Home Service Sector22 Dec 202101:02:53

Today we have Mike Botkin of the Central Florida Home Service space. Mike is the founder and CEO of the Benchmark Group, a buyer of SMB service businesses. The Benchmark Group is a group that acquires home service businesses. They are the largest provider of residential maintenance in central Florida but are transitioning the company to more commercial maintenance and traditional landscaping as well.

He discusses the challenges faced with acquiring an absentee business and talent recruitment tactics that he uses when needing to fill a position. Youโ€™ll learn about his opinions on industry experience and why that isnโ€™t always the primary indicator of potential.

On todayโ€™s pod, he and John will discuss where the Benchmark Group is at now and what direction he envisions it going in the future. Enjoy!

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#26 - Aizik Zimerman and How to Become a Home Service Millionaire17 Nov 202100:36:42

Today we have Aizik Zimerman, talking all about his journey on how to become a home service millionaire.ย  Aizik has a history in Small business, investment banking, operations, acquisitions, and startups.

John and Aizik have started a program called Servstart, which funds entrepreneurs who want to buy or start their businesses. On this episode, they discuss some of the details of Servstart as well as some of the exciting up-and-coming developments that you as listeners get to look forward to as we learn and talk more about investing in entrepreneurs and small businesses.

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#25 - Ryan Young on Buying 150 RE Deals Every Year20 Oct 202101:10:38

Ryan Young runs several businesses, heโ€™s built his Real Estate Brokerage into one of the top three brokerages in Ohio and he runs a business called Flash House which is an instant offer Real Estate tech platform that offers Home sellers instant quotes on the price of their home and executes on those same deals.

Flash House acquires over 150 homes every year, but whatโ€™s even more exciting is hearing Ryanโ€™s thoughts on the business behind real estate, for example, Ryan can do some cool things with all of the data heโ€™s building as he runs his businesses.

In this episode, youโ€™ll learn how to create a significant market advantage, even in an industry as traditional as Real Estate.

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast

X: @ownedoperatedco

www.ownedandoperated.com

info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#24 - Reg Zeller and Multi-State Foundry Operations, Roll Ups06 Oct 202100:57:19

Over the last four years, Reg has been buying and rolling up foundries and metal casting facilities. But before that, he felt like a corporate drone, trudging through his day-to-day work life and found his escape and new journey through ETA.

Reg is our first guest who has bought and owns businesses in multiple states. The problems associated with a national operation are unique - and today on the pod, John and Brandon grill Reg, trying to understand where heโ€™s been successful and how we might replicate that same success.

Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

Contact us:

Youtube: @OwnedandOperatedPodcast
|X: @ownedoperatedco

www.ownedandoperated.com
info@ownedandoperated.com

Send Us Mail!

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#23 Johnny SqueegeeGod - Starting and Running a Window Washing Business22 Sep 202101:04:02

Today we have Johnny - otherwise known as Squeegeegod on Twitter, Johnny and his business partner Sergio started Orange Window Cleaning 4 years ago and they are on pace to do $700,000 just cleaning windows this year.

We love businesses like Johnnyโ€™s. Theyโ€™re very easy to start, but growing them can be a big challenge. We brought on Johnny to give you the step by step details into how he started and how heโ€™s grown over the past several years.

If youโ€™re interested in a business thatโ€™s easy to start where you can profit immediately, youโ€™ll love this episode.

Enjoy!

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#22 - How John Wilson Started Buying Businesses15 Sep 202100:25:16

In this episode John discusses his history getting started in the trades, his journey learning about finance and acquisitions, to buying 5 businesses and owning a $5MM Plumbing and HVAC business.

If you're interested to hear a story about how anyone can buy a business and run it successfully despite the ups and downs, this episode is a must listen!

Enjoy!

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#128 - How to Use AI for Home Service Business Success 11 Jun 202400:44:16

In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coaching and overall call center efficiency. The hosts highlight initial successes seen in just a few weeks, the potential for field operations, and their aspirations for AI in marketing. The discussion also explores the broader implications of AI on business scalability and future industry trends. Tune in to hear about their journey, insights, and a special promo code for Avoca's services.

00:00 Introduction and AI in Home Services
01:35 Business Performance and Growth
12:47 Leveraging AI in Call Centers
23:32 Exciting AI Developments in Recent Months
24:18 The Future of AI in Home Services
25:13 AI's Impact on Marketing and Call Centers
26:26 Exploring Full AI Call Centers
28:20 Challenges and Adoption of AI in Call Centers
32:38 AI in the Field: Early Stages and Potential
39:10 Community Engagement and Resources

Episode Hosts: ๐ŸŽค

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Special Thanks to Avoca AI Coaching and Training

Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: โ€˜OWNEDโ€™. Click here to schedule your demo today.

https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06

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#21 - Steve Ressler - Steve Ressler and How to Sell Your Company to the Government08 Sep 202100:46:15

Steve Ressler knows how to sell your company to the government and has successfully exited every time. He has since been focused on search fund investing, investing in over 20 different companies on a national and international level. At Wilson Companies, we are looking at investing in small businesses and in this particular episode, we go deep into the search fund model and how we - as a small business - can use it as a growth and diversification strategy. If you have ever thought about raising or investing in search funds and small businesses, this episode is unbelievable.

โ€Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.ย  Subscribe to the newsletter here.

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#20 - Trish Higgins and How to Start a Micro-PE Fund25 Aug 202101:00:06

Trish is a partner at Chenmark Capital, a small permanent equity firm she founded with her husband and brother in law.

Chenmark has acquired and runs 6 different businesses some of which have grown through acquisitions to the tune of buying about another 25 deals.

At Wilson Companies, weโ€™re just starting to ramp up our acquisition processes and Trish gave us the secrets and barriers we will likely encounter in the near future.

If youโ€™re interested in what it looks like when two permanent capital companies brainstorm some strategy, you are going to love this episode.

Enjoy!

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#18 - Mitchell Baldridge and How To Save Money in Your SMB04 Aug 202101:12:40

Mitchell runs Baldridge Financial and knows how to save money in your SMB. His business is an all-in-one tax and financial planning firm for small and midsize businesses nationwide. John and Brandon get into the details of Mitchellโ€™s business, specifically, they talk about how much itโ€™s grown since Mitchell got active on Twitter, and some of the nuances of growing a financial services firm.ย 

One of the highlights of this episode is when John and Mitchell break down a deal, where John gives Mitchell an asset-heavy business and asks for some of the best tax strategies he could use and how much theyโ€™ll pay off.

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#17 - Brandon Laughridge - How To Buy Small Businesses28 Jul 202101:04:10

Brandon Laughridge is on the show today to talk about how to buy small businesses, based off his own experience. He owns two; one in Property Management and one retail furniture store. On top of that, he and his wife invest in real estate. As a property manager, Brandon is at the center of tons of home service companies, roofing, flooring, plumbing, HVAC, property management involves every trade you can think of, which makes for a really interesting hub and spoke acquisition strategy that John and Brandon dive into on this episode.

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#16 - Jennifer Cook - HR and Recruitment Processes in Acquisitions26 Jul 202100:36:36

Today we have Jennifer cook, who is our new Marketing and Recruitment Manager. We brought Jen on to help us with a few things: HR, Staffing need, Compliance issues etc.

One of the most important things we needed was someone to help us figure out how to hire 12 employees into a brand new business.

In this episode, John and Jen give you the details and struggles we have experienced on the recruiting side of our latest acquisition.

Enjoy!

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#15 - Peter Lohmann - Growth Through Acquisitions, Partnerships, Starting a Business From Scratch21 Jul 202101:00:01

Peter runs a property management firm with 500+ units under management. In this episode, we get into the details of starting a property management business from 0, growing it to 15 employees, and the pros and cons of growth through acquisitions.

One of the highlights of this episode is when Peter gets into the details of his partnership, how it functions, compensation. It's a really interesting dynamic because you have 2 people who are both each other's CEOs.

Peter is one of the most clear communicators I've ever met and you'll understand that, listening to this episode.

Enjoy!


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#14 - Andrew Gazdecki - $100MM+ In Startup Acquisitions14 Jul 202100:53:52

Today we talk to Andrew Gazdecki, a lifetime entrepreneur who's started and sold three different internet businesses in a variety of industries and has grown Microacquire to over $600,000 in ARR. Andrew has had a few of those successes, but in this episode, we learn a ton about his past failures and the struggles heโ€™s gone through to build great businesses.

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#13 - Quinn Miller - $120K+ Profit Restocking Vending Machines07 Jul 202100:49:04

On this episode of Owned and Operated, we talk to Quinn Miller, who makes $120,000/year owning and restocking vending machines. We get into the nitty-gritty of how his business operates from how he sources machines and the maintenance that's required on them to how Quinn sells new locations and what makes his operation the most profitable in San Diego. The Vending machine business is one of the most accessible and actionable side hustles there is and today you'll learn everything you need to know to get started and scale.

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#12 - Chris Powers - Building a $600MM Commercial Real Estate Empire30 Jun 202101:08:40

This week we talk with Chris Powers, who owns and runs \A Fort Worth based Real estate private equity firm with over $600,000,000 dollars in assets under management. Chris started buying houses in 2004, and even found a way to run a profitable real estate flipping business during the housing crisis. Chris lays down his knowledge on this episode, youโ€™ll learn everything about growing a Real estate private equity from the ground up into a huge business with over half a billion dollars in assets. Enjoy this episode!

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#127 - May Q&A Session with John Wilson04 Jun 202400:34:12

Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. Itโ€™s the end of the month and that means itโ€™s time for Johnโ€™s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building business blueprints, recruiting for small operations, pricing during slow periods, and integrating new brands after acquisitions. Want to be there live for the next Q&A? Look below for a link to joining the Facebook group!

00:00 Introduction to Owned and Operated
00:28 Service Scalers Promo
00:52 First Live Stream and Q&A Introduction
01:28 Building a Blueprint for Growth
04:40 Competitive Advantages for Small Operations
08:45 Dynamic Pricing Strategies
12:45 Acquisition and Fleet Management
25:54 Outbound Strategy and Customer Retention
28:13 Evaluating New Business Opportunities
30:00 The End

Episode Hosts: ๐ŸŽค
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Special thanks to our sponsor: Service Scalers: ๐Ÿ“ˆ
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

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#11 - Furkan Yuce - Geographic Arbitrage in a Commercial Flooring Business23 Jun 202101:13:49

On this episode of the Owned and Operated HVAC, Plumbing, and Electrical Growth Podcast we talk to Furkan Yuce, who runs Elevation Flooring, a $5MM commercial flooring business in Baltimore, Maryland. Furkan has a very unique track record, working with four different construction companies just to learn the trade, and then starting his shop. Half his team is based in Turkey which allows him to move at double the speed of any of his competitors.

Episode Host: ๐ŸŽค

John Wilson: @WilsonCompanies on Twitter

Guest Links:
Furkan Yuce: @FurkYuce on Twitter
His Maryland Flooring Business

Special thanks to our sponsor: Service Scalers: ๐Ÿ“ˆ

Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA.
Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com

Contact the Owned and Operated podcast:
www.ownedandoperated.com

info@ownedandoperated.com

โ€More Ways To Connect

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#10 - Justin Reitman - Running an Electronic Shredding Business and Truck Leasing16 Jun 202101:04:00

On this episode of Owned and Operated, Justin Reitman joins the show to talk about the electronic shredding business. Justin was raised in his family's truck leasing and financing business and started a second family business with his brother shredding electronics and hard drives for businesses. One of the highlights of this episode is when Justin gave us years of insights into the truck financing space and later gave us his growth plan for the tech shredding business.

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#09 - Rick Vazza - Acquiring A Plumbing Biz With 0 Experience09 Jun 202100:53:01

On this episode of Owned and Operated we bring Rick Vazza on to talk about how to buy a plumbing business with no experience. Rick bought that llumbing business recently, John and Brandon grill him on how the deal went through, how it was structured, what the current processes/systems are like, and how he plans to grow the company.

Enjoy!

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#08 - Sam Leslie - Massive Sacrifice, Failure, and Success - Sam and John Product Launch?02 Jun 202100:54:05

On this episode of Owned and Operated we bring on Sam Leslie.

This conversation gets DEEP. We cover the major sacrifices that come with entrepreneurship, as well as how those sacrifices manifest into a business that can take care fo your family for generations.

Sam and John also start spitballing ideas back and forth - will they be collaborating in the future?

Enjoy the show!


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#07 - Kelcey Lehrich - Rolling Up Ecom Brands And Branding As Moat26 May 202101:07:59

On this episode of Owned and Operated, Kelcey Lehrich drops by (literally).

Kelcey runs a holding company of awesome Ecom Brands and is closing on his 6th acquisition.

If you want to see a conversation between an Ecommerce holdco owner and a home services holdco owner, you're going to love this episode.

Enjoy!


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#06 - Devin Wanzor - Buying A Small Liquor Store And Life Balance Through SMB19 May 202100:57:36

On this Episode we talk to Devin Wanzor.

Devin used to be a banker working horrible hours, he thought that buying and managing a small liquor store would bring him closer to his community and get his time back.

It totally worked!

Devin's story is awesome - Enjoy!


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#05 - James Camp - The Crazy Cash Made Buying Websites And Rolling up E-com Businesses12 May 202101:04:40

On this episode of Owned and Operated we sit down with James Camp who sold his media strategy agency and is now rolling up E-com businesses and teaching others how to flip profitable websites.

If you're interested in buying or rolling up digital brands, this episode is for you.

Enjoy!


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#04 - Rich Jordan - Crash Course On Buying & Operating A Small Plumbing Business05 May 202101:02:00

On today's episode John and Rich talk about the struggles of buying smaller plumbing businesses, how it is harder and more stressful than most people will tell you, and the major pitfalls to watch out for when you are acquiring a business.

Enjoy!


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#03 - Bryant Suellentrop - Sweaty Startup: A Janitorial Startup Journey28 Apr 202100:43:28

On this episode of Owned and Operated, we talk with Bryant Suellentrop.

We talk about how he got started in the janitorial space, and his major workforce and hiring challenges.

One of the highlights of this episode is when Bryant talks about his experience with the struggle of starting a business, and the emotional tole it can take.

Enjoy!


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#02 - Michael Girdley - Dumpster Fires, Fireworks, and Operator Problems21 Apr 202100:34:19

In this episode of Owned and Operated, Michael Girdley stops by.

We talk about how he literally put out dumpster fires in his fireworks business, how he struggled as a young operator getting respect from senior team members, and how to hire and train operators so they don't make the same mistakes.

Enjoy!


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#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business30 May 202400:29:31

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale operations. With insights on securing C-level talent and optimizing business growth, this session is packed with valuable advice for home service entrepreneurs looking to elevate their companies.

Don't forget to leave a five-star review and subscribe for more expert tips and engaging discussions!

00:00 Introduction to Owned and Operated
00:54 The Journey of John Wilson: From Bedtime Stories to Plumbing Pro
01:35 Exploring the Mindset of Thinking Big in Business
03:28 The Challenges and Opportunities of Business Growth
10:59 Considering the Impact of Raising Capital and Strategic Partnerships
14:16 Navigating Business Constraints and the Path to Expansion
21:30 The Role of Talent and Expertise in Scaling a Business
27:32 Concluding Thoughts on Business Growth and Listener Engagement

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#01 - Brandon's $325K High School Landscaping Business29 Mar 202100:20:27

In this episode we dive in to my Operator and General Manager, Brandon Niro's background.

We talk about how he built and ran his landscaping business, how he sold his business to a competitor, and how he did it while attending college full-time.

He started at 15 with no drivers license, driving his equipment around with an ATV, and within a few years was managing his competitor's business.

If you're curious about what it looks like when a 22 year old has 10 years of experience, you're going to want to listen to this episode!

Enjoy!


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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#00 - Introduction to Owned and Operated29 Mar 202100:01:39

In this episode of Owned and Operated I wanted to give a description of why we're starting this podcast, and what we'll be talking about.

I'm John Wilson, I own a trades business doing about $5MM annually, and am currently buying 1-2 businesses a year.

I'm bringing on my operator, Brandon Niro, to talk about the nitty gritty details of what makes a business function.

You can expect to hear us talk about our largest struggles and problems as we continue to buy and build businesses.

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#125 - Enhancing Team Performance: The Role of Training and EOS28 May 202400:27:49

Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity issues, the nuance required in making significant business decisions, and the importance of continuous training and meetings to maintain high performance across teams.

00:00 Opening Banter and Vehicle Troubles
01:01 Company Growth and Staffing Strategies
03:20 Evaluating Business Deals and Acquisition Strategy
07:22 The Importance of Company Meetings and Core Values
08:42 Training, EOS Meetings, and Operational Nuance
14:54 Navigating Business Growth and Systematic Changes
24:38 Closing Thoughts and Invitation to Engage

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

#124 - How to Survive Disaster in Home Service Business Ownership23 May 202400:21:32

What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.

John also talks about the challenges of managing a business in hard times, such as deciding to shut down parts of the operation to focus on large projects, as well as the benefits of incentive trips for employees. If youโ€™re looking for advice on avoiding the death knell then only one HVAC, electrical, and plumbing Home Service Business growth podcast has the answers!

00:00 Introduction to Owned and Operated
00:27 Transforming PPC Despair into Success
01:01 A Glimpse into the Hosts' Business Ventures
01:19 Navigating Business Challenges and Growth
03:25 Tackling Tough Questions: Lead Generation Strategies
05:08 Surviving Business Hardships: Strategies and Insights
13:05 The Importance of Preparing for the Worst
21:04 Closing Thoughts: Resilience in Business

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

๐Ÿ“Œ Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

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