Explore every episode of the podcast ON AIR
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Lennox Commercial: From Challenges to Capacity with Chris Drury | 28 Aug 2024 | 00:46:54 | |
Join Chris Drury, Vice President of Sales for Lennox Commercial HVAC, as he deep dives into the strategies that drive commercial HVAC success. With over 20 years in the HVAC industry, Chris discusses the importance of influencing design and specification, and the pivotal role of serviceability in maintaining long-term customer relationships. Whether you’re a contractor looking to diversify into commercial HVAC or seeking to optimize your existing operations, this episode is packed with valuable insights and practical advice. | |||
| BONUS: Lightning Round with Chris Drury | 28 Aug 2024 | 00:18:08 | |
Join Vice President of Sales for Lennox Commercial HVAC, Chris Drury, as he shares his professional and personal life, exploring what drives him, his favorite movies, and the advice he'd give to his younger self. Chris shares his insights on handling stress and competition, his admiration for classic sci-fi and martial arts films, and the importance of embracing opportunities and taking risks. Whether you're a fan of quick, insightful conversations or looking to learn from an industry leader, tune in to gain wisdom and practical tips. | |||
| Cultivating Talent: Steven Litt on Unlocking Potential at DeHart Plumbing, Heating, and Air Inc. | 24 Apr 2024 | 00:43:24 | |
Join Joe and Dave as they chat with Steven Litt, President and CEO of DeHart Plumbing, Heating, and Air Inc. Steven discusses his journey in developing people, citing his initial lack of industry knowledge and subsequent success through learning and teamwork. He reflects on the challenges of cultivating a culture focused on personal and organizational growth within a traditionally rigid environment, highlighting the importance of conviction and perseverance. Despite encountering resistance and setbacks, Steven emphasizes the value of continuous improvement and fostering a supportive work culture. He shares insights into managing change, including the need for patience and consistent communication. Tune in to learn the importance of personal growth both inside and outside of the workplace. #LennoxOnAir | |||
| Partnering with Lennox and Excelling as a Dealer | 10 Apr 2024 | 00:46:16 | |
Join Joe and Dave as they sit down with Ray Broman from Honey’s Air and Solar and Elias Omar, District Manager at Lennox as they share the significance of strong partnerships in the HVAC industry. Ray stresses the importance of partnerships in driving success and profitability for HVAC businesses and his journey from outside sales rep to eventually acquiring Honey’s Air and Solar, emphasizing the value of long-term partnerships and support provided by Lennox. Ray and Elias highlight the depth of partnerships beyond transactions, focusing on collaboration, support, and shared goals. Tune in to gain insights into the dynamics of HVAC business collaborations and strategies for success for manufacturers and distributers. #LennoxOnAir | |||
| Demystifying the Low GWP Refrigerant Mandate with Chemours Experts | 27 Mar 2024 | 00:54:13 | |
With the 2025 regulatory changes around the corner, Joe and Dave dive into the shift to A2L refrigerants and the implications for HVAC contractors and technicians. Joined by experts Don Gillis and Chris Pyles from The Chemours Company, and Doug Smiley, Technical Training Manager at Lennox, the team discusses new nomenclature, the reasons behind the regulations, and how to talk with homeowners about the transition. Tune in as they explore how manufacturers are approaching the transition and what it means for technicians in the field. #LennoxOnAir | |||
| Adapt or Fade: How Embracing Change Transformed an HVAC Company | 13 Mar 2024 | 00:38:09 | |
Tune in to discover the significance of leadership, adaptability, and collaboration in business transformation. Joe and Dave sit down with industry experts Wyatt Tucker, Owner of Parks Heating, Cooling, Plumbing, Herb Richardson, Charlotte District Manager for Lennox, and Kris Gafford, Territory Manager for Lennox. Wyatt reflects on his transition from new construction to HVAC residential replacement, discussing the challenges, pivotal moments, and support he received in the process. With insights from his peers, Wyatt emphasizes the importance of self-awareness, seeking guidance, and embracing positive change. Wyatt credits his father, peer groups, and partnerships like Lennox for helping navigate the shift while promoting the trades as a viable career path. #LennoxOnAir | |||
| The Secret Sauce: Greiner Heating and Air’s Recipe for Talent | 28 Feb 2024 | 00:46:40 | |
Join Joe and Dave as they uncover the remarkable journey of Danny Fox, managing partner at Greiner Heating, Air and Electric. Discover how Danny became a pivotal figure at Greiner, focusing on building people and fostering success for employees. Danny shares insights on coaching employees, emphasizing the responsibility each team member holds in contributing to the well-being of the company. Whether you're an entrepreneur, a team leader, or seeking inspiration, this episode offers actionable takeaways for building a successful business. #LennoxOnAir | |||
| Transforming Your HVAC Business with Human Resource Expert Panel | 14 Feb 2024 | 01:00:45 | |
Do you think human resources impacts the success of a business? Join Joe and Dave as they discuss the crucial role of human resources in the HVAC industry with Lennox Human Resources (HR) professionals Barbara Kennedy, Baxter Krutsch, and Coty Franklin. Barbara, Baxter, and Coty explain the importance of onboarding as an ongoing process, aligning employees with organizational goals, and investing in employees as representatives of the company. Tune in to learn about the significance of implementing best HR practices to build a strong team and to strengthen the success of HVAC businesses. #LennoxOnAir | |||
| Insights from Lennox LIVE with Quan Nguyen | 31 Jan 2024 | 00:39:39 | |
Join hosts Joe Jones as they sit down with Quan Nguyen, Vice President and General Manager for Lennox Residential. Quan takes listeners on a journey through the evolution of Lennox LIVE, sharing insights into the history of Lennox Dealer Meetings, and the transformation into the dynamic event it is today. Quan emphasizes the goal of transparent communication in the well-attended Executive Panel, where senior leaders address dealers' tough questions with honesty. Whether you're a seasoned attendee or considering joining for the first time, this episode provides an inside look at the passion and dedication invested in making Lennox LIVE a must-attend event for HVAC professionals. Tune in now! #LennoxOnAir | |||
| Decoding Indoor Comfort for the Best HVAC Decisions | 17 Jan 2024 | 00:41:07 | |
How do you make the right decisions when it comes to indoor comfort? Join Joe and Dave as they discuss the art of making good decisions for HVAC systems with homeowners, Lynn and Ken Sass, and President of Acosta Heating, Cooling, and Electrical, Lauren Acosta Huckleberry. Lauren’s insights into customer relationships, setting expectations, and the importance of a reliable brand will resonate with both homeowners and contractors. Tune into discover the importance of addressing pain points with customers and making informed decisions. #LennoxOnAir | |||
| Navigating Change with Adaptability | 27 Dec 2023 | 00:40:55 | |
How do you adapt to change in an ever-changing industry? Join Joe and Dave with guest Steve Pitlik, VP of Sourced Products at Lennox. Steve reflects on his diverse career experiences, emphasizes the importance of continuous improvement in one’s career, and the positive impact of direct-to-dealer relationships. Tune in to discover best practices to approach leadership adaptability to change and customer-centric culture. | |||
| BONUS: Lightning Round with Steve Pitlik | 27 Dec 2023 | 00:17:48 | |
From attempting to cook Texas-style on the smoker to running with the bulls in Spain, tune into our BONUS Lightning Round with Joe and Dave and listen to VP of Sourced Products, Steve Pitlik. Discover Steve's family traditions, the first thing he bought with his own money, and the strangest meal he's ever eaten. Don't miss this episode to learn more about what skills Steve wants to improve upon in his career and the importance of stepping outside of your comfort zone. | |||
| From Receptionist to CEO: Malory Mertz's Journey with Town and Country Heating and Cooling Company | 14 Aug 2024 | 00:43:53 | |
Join Mallory Mertz, owner of Town and Country Heating and Cooling Company, and Matthew Samuel, Lennox District Manager of Kansas City, for an insightful discussion on the determination needed to drive growth in your business. Mallory’s inspiring journey from part-time receptionist to successful business owner exemplifies resilience, boldness, and the critical role of a supportive, open workplace culture. Discover how challenging norms can lead to creating a successful and inclusive business. Whether you're an installer, service tech, office staff, or a business owner, don’t miss this opportunity to learn valuable lessons for your own journey in the HVAC industry. | |||
| Strategies to Effective Leadership with Gary Bedard | 13 Dec 2023 | 00:51:56 | |
Ever wondered what fuels the heart of an industry leader? Join Joe and Dave as they sit down with Gary Bedard, President of Lennox Residential. Gary shares his incredible 25-year journey with Lennox, his leadership insights, and the focus on people that defines the core of Lennox's success. Tune in to discover the heartbeat of an industry leader and the culture that keeps it thriving. | |||
| BONUS: Lightning Round with Gary Bedard | 13 Dec 2023 | 00:18:02 | |
Join Joe and Dave as they put Lennox President, Gary Bedard, in the hot seat for the Lightning Round BONUS episode. Discover Gary’s career advice for his 20-year-old self, gain perspective on Gary’s work-life balance, and his valuable insights into the skills everyone should have. Don’t miss this episode to learn more about wisdom, must-reads, and the importance of relationship building. | |||
| Crafting Positive Customer Experiences | 29 Nov 2023 | 00:36:58 | |
Get ready for a fascinating conversation that goes beyond installations, diving into the challenges, surprises, and the genuine passion from a dynamic duo in the HVAC industry. In this episode, Joe and Dave talk with Rachelle and Ighor Martins from Air Experts to explore how they make connections with their customers that build trust and loyalty. They share their unique journey from different career paths, the unexpected turn that brought them into the industry, and how they've become a powerhouse team. | |||
| Insider Tips for HVAC Business Success | 15 Nov 2023 | 01:02:42 | |
Do you have the right strategies to drive sales and increase profitability? Join Joe and Dave with guests Gary Oetker, renowned business coach and Debra Seekins, Director of Sales for Sourced Product at Lennox as they discuss best practices for assessing company performance. Gary and Debra highlight the importance of establishing structure, maintaining financial accountability, and the value of integrating processes to execute strategic plans effectively. Debra discusses her experiences implementing Gary’s teachings into her former HVAC dealership, stressing the importance of continuous learning and training, and setting business goals. Tune into this episode and gain understanding on ways to make an HVAC business have long-term success. | |||
| BONUS: Lightning Round with CEO Alok Maskara | 01 Nov 2023 | 00:11:16 | |
Have you ever wondered what ignited the spark that led Alok Maskara to be the leader he is today? Tune into our BONUS Lightning Round episode with Joe and Dave and listen to Alok provide a glimpse into the world of leadership, shares his personal interests, and what business venture he would invest in if given one million dollars. Don’t miss this episode to learn more about leadership, HVAC, and the art of balancing work and life. | |||
| The Future of HVAC: A Conversation with Lennox CEO Alok Maskara | 01 Nov 2023 | 00:44:54 | |
Ever wondered what goes on behind the scenes in the HVAC industry and what the future holds for it? ON AIR is celebrating our one-year anniversary by bringing back Alok Maskara, the CEO of Lennox. Listen as Alok shares takeaways from his hands-on experiences, visionary insights into the future of customer experience, and why the direct-to-dealer model is a game-changer. Alok also reflects on his first year as CEO and his vision for the future of HVAC excellence. Buckle up and tune in for an exclusive peek into the world of the HVAC. | |||
| Why Marketing Matters | 18 Oct 2023 | 00:49:45 | |
In a world where digital marketing is constantly evolving, how do you stay ahead of the curve and attract tech-savvy homeowners? Join Joe and Dave as they chat with Patty Arellano Tolotta, Lennox's VP of Marketing and Digital. She'll share her personal marketing journey, discuss the importance of branding, digital marketing and how Lennox’s full suite of services help dealers thrive in today’s market. | |||
| Master Your Inside Game | 04 Oct 2023 | 00:50:56 | |
How can you regain your true self when you've lost it in the pursuit of success? Drawing from his experience as the 49ers' Why Coach, Paul Epstein, best-selling author of ‘The Power of Playing Offense’, former NFL and NBA executive, and motivational speaker, delves into the core of motivation, urging us to master our inner game before we can conquer the outer world. Discover the secrets to aligning your values, beliefs, decisions, and actions in pursuit of your purpose, and learn how to inject more passion and curiosity into your life. Whether you're a seasoned leader, an aspiring entrepreneur, or someone simply yearning for personal growth, Paul's wisdom provides actionable takeaways that will resonate with you. On Air is a Lennox Learning Solutions Production. | |||
| From Data to Decisions: Unveiling Homeowner Behavior | 20 Sep 2023 | 00:47:27 | |
How do you make decisions to help build relationships with your homeowner? Our special guest, Hillary Semmelman, a researcher, specializing in Home Comfort and Senior Vice President, Client Partner at Decision Analyst, unveils the valuable insights gathered from the American Home Comfort Study. Discover how homeowners' purchasing behavior varies between emergency situations and planned replacements, and why indoor air quality has become a significant trend in the wake of COVID-19. Join Dave Chatmon and Joe Jones, as they explore the critical role data plays in helping HVAC contractors better understand their customers' needs and preferences. | |||
| Navigating the Value of HVAC Investments | 06 Sep 2023 | 00:36:51 | |
How do you make homeowners recognize the value in their HVAC investments? Our guest today is Valerie Mastalka, Director of Loyalty and Promotions at Lennox. She will share effective strategies for contractors, comfort advisors, and technicians to communicate value clearly. The hosts discuss the challenges of an inflation-driven market and highlight the increased value of HVAC equipment. They expand how rebates, incentives, and the Inflation Reduction Act can assist in pre-educating homeowners and presenting tiered options. Training and resources are highlighted for their crucial role in empowering comfort advisors to convey value to customers effectively. On Air is a Lennox Learning Solutions Production. | |||
| Brigham Dickinson's Journey to 'Something to Give' | 31 Jul 2024 | 00:42:55 | |
How do you motivate your team to make a difference? Tune in as Joe and Dave sit down with Brigham Dickinson, Owner of Power Selling Pros. Brigham shares his journey and offers valuable insights on reliance, leadership, and the profound impact of giving back. Discover how shifting your mindset and taking strategic steps can help business owners transition from seeking validation to fostering generosity. Don’t miss this episode packed with inspiring stories and transformative perspectives on leadership and business growth. ON AIR is a Lennox Learning Solutions Production. | |||
| The Latest in HVAC Technology and its Impact on Efficiency and Comfort | 23 Aug 2023 | 00:54:04 | |
Uncover how the strategic integration of cutting-edge technology is revolutionizing the HVAC industry and enhancing homeowners’ experiences with efficiency and comfort. In this episode, you’ll meet Ty Faust, the owner of HJ Faust Incorporated, who shares his experience working for a technology company and how he brought that knowledge back to his family HVAC business. The conversation highlights the importance of considering end-users' needs when implementing technology solutions, beyond merely focusing on cost and features. Tune in to learn how to leverage technology effectively and transform your HVAC business. | |||
| Vision to Execution, Voices from 2023's Lennox VisionTECH | 09 Aug 2023 | 00:44:51 | |
Join hosts, Joe Jones and Dave Chatmon, as they recorded live from the 2023 VisionTECH. This episode explains the significance of execution in transforming visions into reality. Listen as the hosts highlight the hurdles faced when implementing ideas and introduce four fundamental execution disciplines: focus, leverage, engagement, and accountability. The event audience serves as a third host, actively encouraged to participate and share their personal experiences. Listen and explore the journey from vision to execution, and gain practical insights for success in both business and life. | |||
| Calculated Risks: The Path to Entrepreneurial Success | 26 Jul 2023 | 00:45:21 | |
Are you ready to turn up the heat in your HVAC business? Join the conversation as we explore the topic of risk-taking with our special guest, Bill Brink, an entrepreneur who went from one HVAC dealer business to 6 in a 5 year span. Bill shares his personal journey of overcoming obstacles and pushing through limitations, including the acquisition of his own business and subsequent expansion. He emphasizes the importance of confidence and courage, which he believes can be nurtured through careful planning and calculated decision-making. After listening to this episode, you’ll be encouraged to embrace calculated risks and seize growth opportunities in the evolving HVAC industry. | |||
| Pulling Back the Curtain: A Candid Conversation with the COO of AHRI | 12 Jul 2023 | 00:40:32 | |
Join us as we delve into the inner workings of AHRI and NATE with our special guest, Chief Operating Officer, John Lanier. Gain valuable insights as John explains how AHRI, a trade association for HVAC manufacturers, works to soften and challenge regulations on behalf of the industry. Discover the crucial role that industry organizations play in supporting small businesses and HVAC contractors. We also explore the Department of Energy's impact on regulations like SEER2 and discuss the importance of energy efficiency initiatives. Don't miss this informative and engaging episode that sheds light on the challenges and opportunities faced by small business owners and the HVAC industry. | |||
| From 'So What?' to Success: The Story of a Reinventing Your Brand | 28 Jun 2023 | 00:37:25 | |
In today’s episode of ON AIR, listen to Keith Wortsmith, a third-generation HVAC owner, and his Lennox District Manager Tara Picou, as they share their insights on building a customer-focused, successful brand. The conversation centers on the importance of customer experience, and Keith and Tara highlight the need to do what is right and to take care of the customer. Learn about the value of thinking outside of the box and creating a positive impression on customers. Keith also shares how, 20 years ago, his company was challenged to see if the name of their company answered the questions of "So what?" and "Who cares?" which led to a change in their branding strategy. With compelling takeaways and engaging conversation, this episode is a must-listen for HVAC owners interested in building a successful brand for the long haul. | |||
| Marketing in a Changing World | 14 Jun 2023 | 00:49:41 | |
Join Lindsey Moore and Jenny Wise, two seasoned marketing experts from Strategic America, as they spill the beans on creating a memorable brand that stands out in a crowded market. In this episode, they'll take you through the fundamentals of branding and reveal what it takes to make a lasting impression on consumers. Get ready to learn about the importance of consistency in marketing and the delicate balance between lead generation and brand building in the home services industry. Listen as our experts explain how building a rock-solid foundation of brand awareness and reputation is the secret sauce to successful lead generation, and why a blend of brand and lead generation strategies is the holy grail for long-term success. | |||
| From Internal Auditor to Ethics Officer: Building a Values-Driven Company | 31 May 2023 | 00:51:19 | |
Get ready to discover the secret to building a successful company! It all starts with core values - the foundation upon which every great company is built. In this episode, we sit down with Scott McKay, the Manager of Asset Protection at Lennox, to learn more about how preventive measures can help businesses stay true to their mission and goals. Scott has an incredible journey to share, having transitioned from an internal auditor to an ethics and compliance officer. He explains that his role is not just about catching someone doing something wrong, but also about training people to avoid such situations in the first place. Learn the best practices for creating a work culture of excellence where people are motivated to contribute at their highest level. Don't miss this engaging conversation about the power of core values in business success. | |||
| Refrigerants, Regulations and the Road Ahead | 17 May 2023 | 00:41:51 | |
Join Lennox Senior Product Marketing Managers, Emily Young and Kevin Suarez, as they delve into the ever-changing landscape of the HVAC industry, which includes regional standards, refrigerant changes, efficiency rating adjustments, and the drive towards electrification. Gain insight into the behind-the-scenes process of creating HVAC products, and learn about the difficulties of keeping up with a rapidly evolving industry. Tune in for a fascinating discussion on the challenges facing the HVAC industry today. | |||
| Rethinking HVAC: Why Indoor Air Quality Should be a Top Priority | 03 May 2023 | 00:53:57 | |
There has been a steep increase in both allergies and asthma over the last few decades which has resulted in 65% of homeowners needing cleaner air solutions. On this episode, we delve into the reasons why HVAC contractors must expand their services to include indoor air quality solutions or IAQ. We'll be joined by IAQ specialist Ingrid Berkley from Lennox, who will discuss how these products can set your HVAC company apart from competitors and provide homeowners with solutions to achieve perfect air for their homes. | |||
| Meet Lanessa Bannister | 19 Apr 2023 | 00:50:01 | |
Career journeys are like rock climbing, sometimes you must travel sideways or even backwards to continue to go upwards. Hear from Lanessa Bannister, the Vice President of Residential Sales at Lennox, as she shares how her engineering background helped her take a leap of faith and move into sales. Lanessa gives advice for women professionals who may be considering or growing their careers in a male-dominated industry like HVAC. She underlines the importance of earning your place by working hard, holding yourself accountable, and embracing diversity of thought. Lastly, learn how the value of having a diverse background and how it can bring unique perspectives to any role. | |||
| Jeff Blemke's Client-Centered Approach to HVAC Success | 17 Jul 2024 | 00:38:48 | |
How can you inspire your employees to become continuous learners, enhancing both their personal and professional goals? Join Joe and Dave as they engage with Jeff Blemke, Owner of Ultimate Air, Inc. Jeff shares his inspiring journey from working in his family's HVAC business to leading Ultimate Air, Inc., underscoring his distinctive leadership style and company culture. Drawing from his experiences with various leadership approaches, Jeff reveals how he aims to uplift and empower his team. He discusses his strategic shift from seeing his company as just an HVAC provider to embracing a broader role as an indoor environment company, emphasizing the critical importance of setting the right customer expectations. Tune in to gain valuable insights on fostering continuous learning, effective leadership, cultivating company culture, and evolving your business identity. | |||
| Recruiting and Retaining Employees, Part 2 | 05 Apr 2023 | 00:45:36 | |
Are you ready for a success story that inspires and motivates you to take your business to the next level? Look no further than today's ON AIR episode when Joe and Dave talk with Brian Kremmel, a true expert in the HVAC industry. Imagine starting as a one-person operation and building a thriving, highly-rated company by retaining top talent and investing in their growth. That's exactly what Brian has accomplished, and he's here to share his secrets to success. Brian will take you on a journey through his career, highlighting the importance of dynamic one-on-one meetings with employees to determine what motivates them. Whether attending their child's soccer game or making more money, Brian knows that understanding his employees' needs is key to keeping them happy and engaged. Tune in and get ready to be inspired. | |||
| Recruiting and Retaining Employees, Part 1 | 22 Mar 2023 | 00:53:23 | |
How do you attract and retain top talent in your company? Chris Hunter, Co-Owner of Go-Time, emphasizes the importance of having a clear mission and vision for the company and how creating a culture that attracts like-minded individuals can set an HVAC business up for success. Learn about what today's workforce is looking for: a better boss, a brighter future, and a place with a bigger vision. Chris also shares his experience mentoring new hires and discusses the importance of having a process in place. Lastly, he highlights the importance of showcasing your company culture and how personal and business life are intertwined. | |||
| Why Be a Lennox Dealer? | 08 Mar 2023 | 00:43:14 | |
Collaborating with great business partners is essential when running an HVAC company. Listen to how Melissa Frause, the Vice President of Washington Energy Services, shares her company's experience with switching to Lennox as a brand to overcome supply chain issues. Hear about their challenges during the transition process and learn how they promptly adapted with the power of training and leveraging their positive work environment to succeed. | |||
| Heat Pump Phobia | 22 Feb 2023 | 00:46:38 | |
Heat pumps are in the news and quickly gaining popularity as energy prices increase. Homeowners look for solutions that reduce their costs and their carbon footprint. Despite the numerous benefits heat pumps offer, many HVAC professionals are still wary of installing and servicing the equipment. We'll explore why heat pumps are efficient with HVAC experts Albert Rodriguez, owner of Essential Home Performance, and Doug Smiley, Lennox Technical Training Manager. These HVAC veterans offer insights and solutions on heat pumps. You'll learn why it's time to embrace this innovative technology and that Lennox has the best heat pump on the market! | |||
| Why should I pursue the HVAC industry? | 08 Feb 2023 | 00:57:57 | |
Discover the untold potential of a career in the HVAC industry. From technical to sales to business, this field offers a world of career opportunities that are often overlooked. Join us as we chat with Scott and Chloe Lindsey, a dynamic father-daughter duo, to hear how a legacy in HVAC has changed their lives for the better and learn why this industry is truly valuable. Don't miss this chance to explore a career path that could lead to a bright future. | |||
| Why Invest In Training? | 25 Jan 2023 | 00:50:59 | |
Businesses big and small struggle with how to invest in their employee’s growth and development. In this episode, we talk to Baxter Krutsch, Vice President of Human Resources at Lennox, about the benefits of ongoing learning for both the individual employee and the company as a whole. From increased productivity and job satisfaction to improved retention and a competitive edge in the market, we explore the many ways in which investing in employee growth pays off. Baxter also discusses how to create a learning culture and how that culture drives engagement. | |||
| Designing the Award-Winning Dave Lennox Signature Collection Heat Pump | 18 Jan 2023 | 00:23:11 | |
Did you know that Lennox received the GOOD DESIGN Award? You don’t want to miss this special episode where Joe and Dave sit down with the engineer, Tim Brizendine, and talk about the Dave Lennox Signature Collection, SL25XPV heat pump. Get a “behind the scenes” look at this award-winning product and hear how and why the SL25XPV is keeping up with the current and future market demands! | |||
| The Power of Face-to-Face: Why You Should Attend Lennox LIVE | 11 Jan 2023 | 01:07:00 | |
Have you attended a Lennox LIVE event? In this episode, we explore the value of attending the largest annual HVAC industry conference and how it can benefit your business. With the rise of virtual events, it’s easy to overlook the importance of face-to-face networking. Joe and Dave talk about their personal experiences learning and growing at the LIVE events. They also welcome Shelley and Gary Mertz, the owners and operators of Aire Serv of Flower Mound about their experience at LIVE and why they continue including it in their annual planning. Whether you are an owner, marketer, technician, or sales professional in HVAC, this episode will convince you of the ROI you will achieve by adding a Lennox LIVE event to your business and development plan. | |||
| Three Proven Keys to Success | 28 Dec 2022 | 00:43:26 | |
Listen to Joe and Dave share the three keys to succeeding in HVAC at Lennox's VisonTech event. They explore how having the right attitude, showing up, and the willingness to grow can help advance you in any career path you choose in HVAC. You'll also hear from the live audience of HVAC professionals about their struggles in business and how they define and create success. | |||
| Sweat the Small Stuff | 14 Dec 2022 | 00:47:23 | |
You often hear the expression, "Don't sweat the small stuff," but in today's ON AIR episode, Joe and Dave talk with guest Ryan Cook about why sweating the small stuff may lead to a better customer experience. Listen to their conversation about how asking the right questions, over-communicating, and reflective practices can help build your business through referrals and positive feedback. | |||
| How Core Values Drive Employee Empowerment and Customer Trust | 03 Jul 2024 | 00:37:32 | |
Join Joe and Dave as they engage in a dynamic conversation with Founder of Standard Air Conditioning, LLC. Bruce Randall, Territory Manager TJ Farmer, and Atlanta District Manager Larry Blake. Together, they highlight the importance of treating customers as partners in the HVAC industry. Discover practical strategies for enhancing customer interactions and learn how core values such as empathy, expertise, and efficiency drive company culture, success, and customer relationships. Tune in to gain insights into Standard Air Conditioning’s dedication to customer-centric values and innovative service practices that you can apply to your business today. | |||
| Warranty Your Way™ | 30 Nov 2022 | 01:04:29 | |
We sit with Lennox dealers Eric Bramos and Claire Daleiden of B & D Plumbing, Heating & Air, and Bryan Thumma of Affordable Heating & Cooling to discuss the good, the bad, and the ugly of service warranties. You’ll hear how Lennox’s Warranty Your Way™ benefits the homeowner and helps grow your business by treating warranties as an added service feature. | |||
| The Importance of Passing on Price | 16 Nov 2022 | 00:54:20 | |
In today’s economy, the price of everything has increased, from fuel to groceries to HVAC products. But with all the price hikes, how do you change the conversation from cost to value? Joe and Dave discuss best practices to overcome when homeowners say the price is “too high” and how to sell on the value based on the customer’s needs in their pursuit of perfect air. | |||
| Getting to Know Joe and Dave | 24 Oct 2022 | 00:47:08 | |
Get to know the hosts of ON AIR, Joe Jones and Dave Chatmon. From their childhoods, to where they are today and the important stories and lessons in-between. Both hosts share the reasons they love what they do and what made them decide to jump in with two feet and start a podcast. | |||
| Elevating Comfort in the Home | 03 Oct 2022 | 01:01:39 | |
A home is a haven and making it a comfortable environment starts with perfect air. Monte Hehnke of Jerry’s Sheet Metal Heating & Cooling, Inc. and Mike Guillen of Air Assurance Heating, AC & Plumbing are two of the best in the HVAC business in providing homeowners with their perfect air solutions. They join Dave and Joe to discuss strategies for ultimate comfort, growing their businesses, and bettering their communities. On Air is a Lennox Learning Solutions Production | |||