No Show – Details, episodes & analysis

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No Show

Jeff Borman and Matt Brown

Business

Frequency: 1 episode/17d. Total Eps: 95

No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees.

Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals.

Want to be a No Show sponsor, or partner up with us to cover your event? Contact our front desk and let's talk.

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https://str.com/
4 shares
https://www.audleytravel.com/
2 shares
https://viewfromthewing.com/

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Score global : 49%

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Americans Want to Travel. Just Not in America.

Thursday, April 9, 2026 • Duration 26:37

About 71% of active U.S. travelers say they are more likely to travel internationally than they were two years ago. The U.S. has lost half its market share, 10% of global inbound travel to 5%, since 1995. What is happening exactly? We'll give you a couple of guesses...

Also, how does war and regional instability affect travel routes of the major carriers? And when gas prices for airlines go up because of all these wars, who ends up paying? Again, you'll get a few guesses...

But it's not all doom + gloom, we open with how "grocery store tourism" is apparently a thing now? And $22 smoothies aside, that's a good thing.

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Toblerone Economics and Why Duty-Free Survives

Monday, March 23, 2026 • Duration 20:01

For 70 years, duty free sat at the intersection of monopoly on concessions, opaque pricing, cross-border tax rules, very captive audiences, and political insulation. Non-aeronautical revenue — retail, food, alcohol, duty free — accounts for roughly 40–60% of total airport revenue at major hubs.

Duty-free shopping existed for a pretty straightforward economic reason: it helps countries capture spending from international travelers. When a traveler leaves a country, the products they buy in the airport are technically exports. Because those goods are leaving the country and won’t be consumed locally, governments allow retailers to remove local taxes like VAT or GST.

But does it still work? And why? Surely you're not saving that much in a system that's only gotten more rigged through the decades. Or ARE you.......

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Trust and travel's future at the 2025 Phocuswright Conference

Friday, November 21, 2025 • Duration 20:10

AI was, predictably, everywhere, all at once, in every session at this year's conference, but there was a distinctly humanist air to it all as well. Trust, connection, authenticity, reality, face-to-face communication were thematic touchstones throughout. We still want recommendations from real live honest-to-goodness human beings, and AI can help facilitate that. (Right?)

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Visionaries from the 2025 Phocuswright Conference

Thursday, November 20, 2025 • Duration 32:13

No Show is at the 2025 Phocuswright Conference this week talking to a variety of exhibitors, innovators, and speakers and taking their temperature on the present and future of travel technology. We found out that:

Levee founder Al Lagunas is done with the 3 pm check-in
Ron Glickman from Innovation Launch People’s Choice Award Winner Acai Travel is ready for boundaries to be pushed
Taylor Palmer from SiriusXM Connect is putting safety at your fingertips
Etraveli Group's Peny Rizou has a prophecy about the future of fraud prevention
The inimitable Mickey Beyer-Clausen from Timeshifter is thinking about the rhythms of life
Tourism Tasmania CMO Lindene Cleary loves changing perceptions
And Mirko Lalli from Data Appeal believes in the dual power of democratization and simplification

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2025 Phocuswright Conference preview with Mitra Sorrells

Monday, November 17, 2025 • Duration 24:19

Mitra Sorrells, Senior Vice President, Content for Phocuswright, joins us on the eve of the conference to talk about the big themes, keeping hype in check, new trends around data and customer journeys, getting good answers from panelists, the shift of power between traditional travel brands and tech startups, and the risks of playing a drinking game based on how many times AI will be uttered on stage (please pace yourself accordingly).

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No Showed: National Parks, Shutdowns, And Local Economies

Tuesday, October 28, 2025 • Duration 12:16

A short episode this week on the quite unique, very sad U.S. government approach to tourism and park spaces. How much money are the parks losing, how much are the towns around the parks losing? And what's going on with international visitors, Brand USA, and U.S. passports. We are fired up!

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How Hotels and OTAs Are Actually Using AI Today

Tuesday, September 23, 2025 • Duration 24:30

What specific AI-related things are good hotel commercial leaders actually doing today? Great question! It's already everywhere, so we got deep and practical for this episode. We talk about:

How Al agents are starting to handle everything from customer service queries to qualifying sales leads, reshaping the whole workforce
How AI is elevating guest experience through customer data, CRM, and audience management
Where AI is getting all its hotel data
The coming drop in search engine volume
Tools you can use to optimize your website and format your content for AI readability

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Will AI Kill the OTAs?

Wednesday, September 3, 2025 • Duration 23:33

AI's true impact on travel remains deeply speculative, with companies scrambling to stake claims while few concrete applications deliver true transformation. But everyday uses like dynamic pricing, translation tools, chatbots, and trip planning assistants like ChatGPT show AI is already here.

We talk about the staggering potential of agentic AI to automatically rebook flights, arrange rides, or sign up for the best rewards programs. AI will directly challenge Online Travel Agents, whose dominance rests on aggregating inventory and managing transactions at scale. Yet AI’s iterative, user-driven planning capabilities expose the weaknesses of OTAs in handling complex, personalized itineraries.

How will the online travel booking sites survive? What will happen to marketing and SEO over the next 2 years? What's a neural travel marketplace? Should we ignore Public Enemy's sage advice and believe the AI hype?

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Tiffany Cooper on Mandarin Oriental's Plans for the Americas

Tuesday, August 19, 2025 • Duration 26:58

How has Tiffany Cooper been so successful for so long? By bringing mind, soul, and spirit to the hotel industry. She's Head of Development, Americas for Mandarin Oriental Hotel Group, which for 5 decades has been owner and operator of some of the world's most luxurious hotels, resorts and residences.

We talk about MO's ambitious global expansion plans, how the brand sets itself apart in the ultra-luxury category, the increasing importance of branded residences, wellness and spas as amenities and revenue drivers, and the iconic "I'm a Fan" campaign.

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The Grand Designs of Tonya Almallah Schmitt

Tuesday, August 5, 2025 • Duration 27:26

As founder and creative director of the boutique interior design firm AIDT Designs, Tonya is changing the way we think about boutique hotel, resort, and lifestyle design. Whether design property in the Keys or reimagining a resort brand from the ground up, her work is layered, luxe, and never, ever forgettable.

We talk about her early career working under Las Vegas visionaries Steve Wynn & Roger Thomas, what most designers get wrong about hotel rooms, collaborating on Margaritaville, sourcing one-of-a-kind local finds, and elevating design on a tight budget.

For more on Tonya and AIDT visit https://www.aidtdesignsinc.com/

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No Show – Details, episodes & analysis

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No Show – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other99+

RSS feed quality and score

Publication history

Latest published episodes

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Apple Podcasts

Spotify

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