In this episode, Geoffrey Smith sits down with Jen Marr, author, speaker, and relationship leadership pioneer, to explore how leaders can navigate uncertainty, disruption, and human challenges in the modern workplace. Drawing from over a decade of research into human behavior during crisis and upheaval, Jen shares how our instinctive responses to distress are often misaligned with what people truly need, and how leaders can develop practical skills to better support others.  

They discuss the impact of generational shifts, the rise of digital communication, and why face-to-face human connection remains essential for building trust, engagement, and belonging in teams. Jen also shares powerful insights from her work in the aftermath of the Sandy Hook tragedy, revealing how well-intentioned actions can sometimes miss the mark when people fail to ask what support is truly needed. The conversation challenges the common understanding of empathy and compassion, highlighting why emotions alone are not enough and why the right actions must come first. This episode offers a practical and deeply human perspective on leadership, showing how intentional connection, clear conversations, and consistent check-ins can transform both workplaces and lives.

Additional Resources:

Follow Jen on LinkedIn: https://www.linkedin.com/in/jenmarr/
Visit Jen's website: https://jenmarr.com/home
Check out Jen's books: https://www.showing-up.com/books

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

- Humans often respond incorrectly to distress or uncertainty, making practical care skills essential for effective leadership.
- Empathy and compassion are emotions, but meaningful support requires the right actions, not just good intentions.
- Face-to-face connection and frequent check-ins help employees feel seen, valued, and supported.
- Generational differences and digital communication are reshaping how people connect and collaborate at work.
- Leaders can strengthen culture by building clear communication frameworks and focusing on human relationships first.

In this episode, Geoffrey Smith sits down with Meredith Mangold to explore how lived patient experience can reshape the way digital health tools are designed, implemented, and adopted. Drawing from her journey through severe illness, surgeries, and years of navigating chronic conditions, Meredith shares how personal experience reveals the emotional and practical realities patients face that systems often overlook.

They discuss the critical gap between innovation and usability, why healthcare solutions must serve patients, clinicians, and administrators together, and how technology must go beyond functionality to foster trust and connection. Through powerful stories from the bedside, coaching, and product design, the conversation highlights how validation, empathy, and storytelling transform engagement. This episode offers a human-centered lens on innovation, reminding listeners that the most effective solutions are those patients choose, trust, and rely on.

Additional Resources:

Follow Meredith on LinkedIn: https://www.linkedin.com/in/meredithmangold/

Visit Empower Health Strategies website: www.empowerhealthstrategies.com

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Lived patient experience brings insight that data and research alone cannot provide.
• Adoption improves when digital health tools make patients feel seen, supported, and empowered.
• Healthcare solutions must consider patients, clinicians, and administrators as part of one system.
• Storytelling is a powerful mechanism for trust, validation, and human connection.
• Resistance to innovation often stems from misalignment between real needs and designed solutions.

As Mo continues on the mend after a challenging few months of poor health, I wanted to replay a "Greatest Hits" episode of Mo-ments of Experience as I continue a brief sabbatical from new content to nurse Mo back to himself. This is one of my all-time favorites as I get to "geek out" on research behind workplace well-being with my amazing guest, Paula Allen.

What if the secret to a thriving workplace culture came down to just five simple leadership behaviors?

In this replay, Geoffrey sits down with the brilliant Paula Allen, global mental health researcher and champion for workplace wellbeing. Together, they geek out over the five leadership behaviors that shape thriving, resilient teams.

From psychological safety to the magic of gratitude, this episode is packed with actionable insights that are just as relevant today as when it first aired. Whether you're leading a team or hoping to inspire change in your workplace, this one's a must-listen.

Let's revisit the science of being more human, because culture starts with how we lead 💛

Additional Resources:

Connect with Paula on LinkedIn: https://www.linkedin.com/in/paula-allen-2717206/

Learn more about Telus Health: https://www.telushealth.com/en-us/https:/go.telushealth.com/telus-mental-health-index

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Leader behaviors, not titles, define workplace culture.
• Kind, collaborative leadership builds team trust and safety.
• Inclusivity fuels creativity and engagement.
• Purpose-driven leaders inspire extra effort.
• Clear, decisive leadership reduces anxiety.

As Mo continues on the mend after a challenging few months of poor health, I wanted a re-release a "Greatest Hits" episode of Mo-ments of Experience as I continue a brief sabbatical from new content to nurse Mo back to himself.

I quote my friend and brilliant guest Stephen Beeson often… we talk all things purpose, leadership, and how "engagement is a local phenomenon."  Enjoy this inspiring conversation and send our beagle all the positive vibes you can spare!

What if the key to transforming healthcare isn't another system, but the human connection right in front of us?

Geoffrey sits down with Dr. Stephen Beeson, founder of Practicing Excellence, to explore a question we should all be asking: how do we support the people who care for others?

Through stories, insights, and a few hard truths, Stephen reminds us that real change in healthcare starts with the people leading teams every day—those shaping culture through connection, not just policy.

From micro-learning to the power of being present, this conversation is a refreshing take on what it means to lead with heart and build a system that actually works for humans. If you're ready to rethink leadership from the inside out, this one's for you.

Additional Resources:

Connect with Dr. Beeson on LinkedIn

Learn more about Practicing Excellence

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Engagement starts locally, not top-down.
• Great leaders use evidence-based behaviors.
• People development is essential, not optional.
• Purpose-driven care fuels clinician fulfillment.
• Measure engagement through feelings, not just surveys.

Have you met my beagle Mo?

In light of his recent 15th birthday and some difficult health challenges he is currently facing (with his tail still wagging), I wanted to replay my very first episode of Mo-ments of Experience that tells the origin story of why this podcast is named after my best boy.

Please send some positive vibes Mo's way by joining me and my close friend and colleague Pantea Vahidi as we explore all things compassion… both human and canine.

Through heartfelt stories, from patients in the hospital to her own father showing up with tea and flatbread late at night, Pantea reveals how presence and small acts of care can completely change the course of someone's journey.

Together, Geoffrey and Pantea unpack how compassion shows up in the toughest moments, why it's more powerful than we think, and how it gives hope not just to the person receiving it, but to everyone watching.

This conversation is a reminder that sometimes the most meaningful thing we can offer is simply to be there.

Additional Resources:

Connect with Pantea on LinkedIn

Learn more about Compassion Clinic

www.mo-mentsofexperience.com   

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Compassion = empathy plus action.
• Presence often matters more than solutions.
• Small acts show people they matter.
• Honest words should still leave room for hope.
• Compassion impacts giver, receiver, and observer.

In this episode of Mo-ments of Experience, I sit down with the insightful Katie Swenson.  We talk healthcare innovation, challenging the status quo, and the importance of trust in building high-performing teams.  Katie shares how her athletic and military background shaped her as a leader, tells the story of being a freshman at the Air Force Academy during the September 11th attacks, and speaks to her deep personal commitment to meaningful, sustainable change in healthcare.

𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

Follow Katie on LinkedIn: https://www.linkedin.com/in/katie-swensonpa-c/

Mo-ments of Experience website: http://www.mo-mentsofexperience.com/

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

𝗞𝗲𝘆 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀:

• Katie's leadership mantra is to lead like an athlete.

• The military experience provides unique perspectives on leadership and teamwork.

• Innovating in healthcare requires overcoming the status quo.

• Building trust is essential for high-performing teams.

• Shared experiences can deepen trust among team members.

If you enjoyed today's conversation, please consider subscribing, commenting, or sharing with a friend. Thank you for listening!

As an exclusive offer for Mo-ments of Experience listeners, Astra Wellbeing is offering a 3-month pilot of the platform. To learn more about this opportunity or how you can stay informed, feel free to fill out our interest form here-https://www.astrawellbeing.com/interest-form

In this episode, Geoffrey Smith converses with Kristin Nelson, a speech language pathologist and life coach, who shares her inspiring journey of resilience and self-empowerment through health challenges. Kristin discusses her long path to diagnosis, the emotional and physical struggles she faced, and how yoga therapy transformed her understanding of healing. The conversation emphasizes the importance of finding joy in simple moments and the power of self-advocacy in the face of adversity.

As an exclusive offer for Mo-ments of Experience listeners, Astra Wellbeing is offering a 3-month pilot of the platform. To learn more about this opportunity or how you can stay informed, feel free to fill out our [interest form here](https://www.astrawellbeing.com/interest-form) and/or follow us on LinkedIn at https://www.linkedin.com/company/astrawellbeing.

Additional Resources:

Learn more about Kristin: https://www.linkedin.com/in/kristin-nelson-05a83219/

https://www.thealinker.com/

https://www.untangledrootscoach.com/

http://www.mo-mentsofexperience.com/

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

- Kristin's journey began at a young age with mobility loss.
- The importance of receiving a diagnosis to begin treatment.
- Resilience is about believing in oneself despite challenges.
- Moments of experience shape our paths and inspire growth.
- Self-empowerment is crucial for healing and recovery.

In this episode, Geoffrey Smith interviews Mohammad Anwar, founder and CEO, discussing the transformative power of love in business and organizational culture. They explore how individual actions can catalyze change, the importance of experiential learning in altering behaviors, and the necessity of measuring employee experiences to foster engagement. Anwar shares personal stories that shaped his journey and emphasizes the need for recognition and belonging in the workplace. The conversation concludes with a call to lead with love to create meaningful change.

As an exclusive offer for Mo-ments of Experience listeners, Astra Wellbeing is offering a 3-month pilot of the platform. To learn more about this opportunity or how you can stay informed, feel free to fill out our interest form here and/or follow us on LinkedIn at https://www.linkedin.com/company/astrawellbeing.

Additional Resources:

Learn more about Mohammad: https://www.softway.com/
https://www.linkedin.com/in/manwarsoftway/
https://www.loveasabusinessstrategy.com/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Change must start with the individual.
• Everyone has the capacity to influence change.
• Experiences are crucial for changing behaviors.
• Love can be a strategy for business success.
• Recognition fosters a sense of belonging.

In this episode, Geoffrey Smith interviews Steven White, a healthcare innovator and former professional athlete, who shares his journey from personal health struggles to creating a preemptive healthcare model. The conversation explores the importance of compassion, gratitude, and trust in healthcare, as well as the role of evidence-based research in developing effective treatments. Steven emphasizes the significance of helping others and living with purpose, highlighting how small moments can lead to significant transformations in life and health.

As an exclusive offer for Mo-ments of Experience listeners, Astra Wellbeing is offering a 3-month pilot of the platform. To learn more about this opportunity or how you can stay informed, feel free to fill out our interest form here and/or follow us on LinkedIn at https://www.linkedin.com/company/astrawellbeing.

Additional Resources:

Check out The Pacific Clinic: https://www.linkedin.com/company/thepacificclinic/
https://www.pacific.clinic/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Steve White emphasizes the importance of not being an expert to seek knowledge from others.
• His commitment to helping others stems from his own health journey.
• The PC focuses on preemptive healthcare rather than just preventative care.
• Building trust through information sharing is crucial in healthcare.
• Gratitude and helping others are key components of healing.

In this episode, Geoffrey Smith and Paula Allen discuss the critical intersection of mental health and workplace culture. They explore the importance of prevention in mental health, the significant role of team leaders in shaping workplace culture, and the key traits that make leaders effective. The conversation emphasizes the need for inclusion and social connections to foster creativity and well-being in the workforce.

As an exclusive offer for Mo-ments of Experience listeners, Astra Wellbeing is offering a 3-month pilot of the platform. To learn more about this opportunity or how you can stay informed, feel free to fill out our interest form here and/or follow us on LinkedIn at https://www.linkedin.com/company/astrawellbeing.

Additional Resources:

Follow Paula on LinkedIn: https://www.linkedin.com/in/paula-allen-

Visit Telus Health: 2717206/https://www.telushealth.com/
https://go.telushealth.com/telus-mental-health-index

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Paula Allen transitioned from mental health clinician to researcher.
• Prevention in mental health is essential to avoid crises.
• Team leaders significantly influence workplace culture.
• Psychological safety is vital for team performance.
• Inclusion fosters creativity and innovation.

In this conversation, Geoffrey Smith and Eva Minkoff explore the critical role of human connection in healthcare. They discuss personal experiences that highlight the importance of relationships between caregivers and patients, comparing these dynamics to dating. Eva shares her Bold Key Framework, emphasizing the need for connection to self, others, and purpose. The discussion also touches on transformative moments in healthcare and the necessity of authentic presence in patient interactions.

As an exclusive offer for Mo-ments of Experience listeners, Astra Wellbeing is offering a 3-month pilot of the platform. To learn more about this opportunity or how you can stay informed, feel free to fill out our interest form here and/or follow us on LinkedIn at https://www.linkedin.com/company/astrawellbeing.

Additional Resources:

Follow Eva on LinkedIn:

https://www.linkedin.com/in/evalana/

Visit Bold Being: https://boldbeing.co/

Listen to Eva's TEDs talk: https://www.youtube.com/watch?v=bFDYf0dFgs0

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Human connection is essential for effective healthcare.
• Doctor-patient relationships can be compared to dating.
• Personal experiences shape our understanding of healthcare.
• Connection to self is crucial for connecting with others.
• The Bold Key Framework emphasizes three essential connections.

In this conversation, Aaron Tabacco discusses the concept of 'quantum presence' and its significance in personal and professional contexts. He emphasizes the importance of being present for oneself and others, particularly in high-stakes environments like healthcare. Through personal anecdotes and professional experiences, he illustrates how presence can shape relationships, leadership, and personal growth. The discussion also touches on the challenges of listening and understanding in communication, advocating for a shift towards simply bearing witness to others' experiences.

As an exclusive offer for Mo-ments of Experience listeners, Astra Wellbeing is offering a 3-month pilot of the platform. To learn more about this opportunity or how you can stay informed, feel free to fill out our [interest form here: https://www.astrawellbeing.com/interest-form  and/or follow us on LinkedIn at https://www.linkedin.com/company/astrawellbeing.

Additional Resources:

https://lucusgroup.com/home 

Follow Aaron Tabacco on LinkedIn: https://www.linkedin.com/in/aaron-tabacco-phd-83359b9/ 

www.mo-mentsofexperience.com 

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ 

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/ 

Key Takeaways:

- Quantum presence is about being deeply present in the moment.
- Listening to bear witness is more important than understanding.
- Personal experiences shape our ability to be present for others.
- Presence is crucial in high-stakes environments like healthcare.
- The journey of presence involves learning from difficult moments.

In this episode, Geoffrey Smith sits down with Kelly Hines-Stellisch to unpack the hidden cost of burnout in healthcare and why information alone is never enough to create real change. Drawing from her lived experience as a nurse practitioner, researcher, and wellness coach, Kelly explains why healthcare leaders struggle to act on the overwhelming evidence around workforce wellbeing and how the disconnect between frontline clinicians and administrators keeps systems stuck. They explore the reality of post-pandemic trauma, the illusion of "quick win" wellness fixes, and the urgent need to translate knowledge into action. Through powerful stories from the bedside and coaching room, the conversation reveals how reclaiming energy, agency, and small moments of joy can restore purpose, rebuild hope, and help clinicians move from survival mode back into meaningful, sustainable work.

Additional Resources:

Follow Kelly on LinkedIn: https://www.linkedin.com/in/kelly-hines-stellisch/

Feel free to email Kelly: kellyyhines@gmail.com

isit Reviving Wellness Coaching: https://revivingwellnesscoaching.com/

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Burnout in healthcare is systemic, not personal, and requires system-level change.
• Information alone does not create transformation, action is what moves people forward.
• Frontline clinicians and administrators speak different languages, and bridges must be built between them.
• "Quick win" wellness initiatives fail when they ignore the lived reality of the workforce.
• Restoring energy and agency allows clinicians to advocate, reconnect with purpose, and sustain long careers.

In this episode, Geoffrey Smith welcomes Johar Singh, the CEO and founder of Astra Wellbeing, to discuss the importance of recognizing and engaging healthcare workers. They explore how Astra Wellbeing's platform facilitates real-time recognition and appreciation for caregivers, enhancing employee satisfaction and patient experience. The conversation delves into the ease of implementation of the platform, its integration with existing wellness resources, and the significant impact of partnerships with organizations like the Massachusetts Hospital Association and Microsoft. Johar shares his personal journey and the moments that inspired him to create Astra Wellbeing, emphasizing the need for a more human-centered approach in healthcare.

As an exclusive offer for Mo-ments of Experience listeners, Astra Wellbeing is offering a 3-month pilot of the platform. To learn more about this opportunity or how you can stay informed, feel free to fill out our interest form here:

https://www.astrawellbeing.com/interest-form

Follow Johar on LinkedIn: https://www.linkedin.com/in/johar23singh/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Astra Wellbeing is a digital engagement platform for healthcare.
• The platform allows real-time recognition of caregivers.
• Recognition improves employee satisfaction and patient experience.
• Implementation of the platform can be done in hours.
• High engagement rates were observed in pilot programs.

In this season finale, Geoffrey interviews Shawn Nason, a maverick in the healthcare industry, discussing the importance of human connection, compassion, and innovative experiences in healthcare. They explore the challenges patients face in navigating the healthcare system, the significance of surprise moments in patient care, and the need for a more compassionate approach in healthcare practices. The conversation emphasizes the necessity of creating extraordinary experiences for patients and the role of empathy in transforming healthcare.

Additional Resources:

Follow Shawn on LinkedIn:

https://www.linkedin.com/in/nasonshawn/

https://shawnnason.com/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Sean Nason is a maverick in healthcare innovation.
• Human connection is vital in a technology-driven world.
• Surprise moments can significantly enhance patient experiences.
• Compassion and empathy are free and essential in healthcare.
• The healthcare system often fails to make processes easy for patients.

In this conversation, Dr. Bob Dent shares his insights on healthcare leadership, emphasizing the importance of inclusivity, mental health awareness, and creating safe spaces for dialogue. He discusses his personal journey with mental health struggles and how they have shaped his leadership style, advocating for a culture of ownership and empathy in healthcare. The discussion also highlights the need for healthcare organizations to invest in employee wellness and make actionable changes based on data to support their workforce.

Additional Resources:

Take a look a Bob's work:

https://www.linkedin.com/in/bobdent/

https://www.linkedin.com/in/bobdent/

[https://www.drbobdent.com

http://www.mo-mentsofexperience.com/

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

- Inclusivity in leadership leads to better outcomes.
- Mental health struggles can enhance empathy in leaders.
- Creating safe spaces for dialogue is essential in healthcare.
- Healthcare organizations must invest in employee wellness.
- Data must be actionable to drive change in healthcare.

In this episode of Moments of Experience, Geoffrey Smith interviews Joel Ray, a healthcare executive at Laudio. They discuss the critical role of frontline leaders in healthcare, the importance of synchronizing employee and patient care, and the impact of compassion in leadership. Joel shares personal stories and insights from his extensive experience in nursing and leadership, emphasizing the need for meaningful human connections in healthcare. They also introduce Laudio's innovative platform and the book 'Leader-Inspired Work,' which provides actionable insights for healthcare leaders.

Additional Resources:

Take a look a Joel's work:

https://www.laudio.com

https://www.linkedin.com/company/laudio

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Frontline leaders are crucial for driving quality care.
• Engagement in healthcare should be measured locally, team by team.
• Compassion in leadership fosters better patient and employee experiences.
• Generational shifts require leaders to adapt their approaches.
• Synchronizing employee and patient care enhances organizational culture.

In this conversation, Kim Downey and Geoffrey Smith explore the profound impact of connection in healthcare, the challenges of physician burnout, and the importance of gratitude and teamwork. They share personal experiences and insights on how to create a supportive environment for both patients and healthcare providers, emphasizing the need for systemic change to address issues like physician suicide and the importance of recognizing the humanity in healthcare professionals.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Take a look at Kim and her work:

https://www.linkedin.com/in/kim-downey-

a9307b72/https://standupfordoctors.substack.com/https://www.youtube.com/@StandupforDoctors

• Connection is essential in healthcare for both patients and providers.
• Physician burnout affects patient care and needs to be addressed.
• Gratitude can significantly impact healthcare professionals' morale.
• Understanding the challenges faced by doctors can lead to better patient experiences.
• Creating a supportive community for healthcare providers is crucial.

In this conversation, Maria Ross discusses the critical role of empathy in leadership and organizational culture, particularly in healthcare. She emphasizes the importance of making a business case for empathy, sharing personal experiences that highlight the impact of empathetic care. The discussion covers the dynamics of team interactions, the integration of culture and brand strategy, and the actionable steps leaders can take to foster an empathetic workplace. Maria introduces her new book, 'The Empathy Dilemma,' which outlines five pillars of empathetic leadership, aiming to help leaders balance performance, people, and personal boundaries in a post-pandemic world.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

 Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Take a look at Maria and her work:

https://www.linkedin.com/in/mariajross/

www.red-slice.com

www.TheEmpathyDilemma.com

• Empathy is essential for organizational performance and culture.
• Making a business case for empathy can drive engagement and retention.
• Empathy in healthcare can significantly improve patient experiences.
• Dynamic teams enhance the human experience in healthcare settings.
• Culture and brand strategy are interconnected and vital for success.

In this conversation, Matt Poepsel discusses the evolution of leadership in the workplace, emphasizing the need for a selfless model of leadership that prioritizes empathy, compassion, and purpose. He reflects on personal experiences that shaped his understanding of these concepts and highlights the importance of knowledge transfer between generations in the workforce. The discussion also touches on the intersection of work and life, the need for rehumanizing work, and the role of reverse mentoring in fostering understanding across different age groups. Ultimately, the conversation advocates for a more human-centered approach to leadership and organizational culture.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: 
https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Matt is a Author, Podcast Host and Professor and you can learn more about him below:
https://www.linkedin.com/in/mattpoepsel/
http://mattpoepsel.com

Key Takeaways:

- Leadership is evolving towards a selfless model.
- Empathy and compassion can coexist with profitability.
- Organizations can serve their communities while being profitable.
- Personal reflection is crucial for understanding one's purpose.
- Work-life integration is becoming increasingly important.

In this heartfelt conversation, Todd Irwin shares his profound journey through cancer, highlighting the importance of love, support, and connection. He recounts the challenges he faced during his diagnosis and treatment, the pivotal role of his wife as a caregiver, and the unexpected bond he formed with his stem cell donor, Glenn. Their stories intertwine, revealing how personal loss can lead to acts of love that save lives. Todd emphasizes the lessons learned through adversity, the significance of hope, and the transformative power of human connection.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

 Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Todd's Contact Info: toddmarieirwin@gmail.com

Todd's Book: https://www.iuniverse.com/en/bookstore/bookdetails/846654-i-lived-because-i-was-loved

• Todd's journey through cancer was marked by love and support.
• The importance of caregivers in the healing process cannot be overstated.
• Hope can come from unexpected places and people.
• Personal loss can lead to profound acts of love.
• The journey of cancer changes one's perspective on life.

In this conversation, Michael Goldberg discusses the importance of creating meaningful moments in healthcare, the challenges of leadership in a rapidly changing environment, and the need for innovative approaches to employee engagement and patient care. He emphasizes the generational dynamics at play in the workforce and reflects on impactful moments that have shaped his perspective on leadership and care. The conversation concludes with a hopeful outlook on the future of healthcare, driven by dedicated individuals and innovative solutions.

Additional Resources:

www.mo-mentsofexperience.com](http://www.mo-mentsofexperience.com/
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/
Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Founder and CEO at Walkalongside Leader
https://walkalongsideleader.com/

https://humanistics.us/
https://www.counslr.com/
https://www.linkedin.com/in/michaelhgoldberg/

Key Takeaways:

- Moments and memories are crucial in every interaction.
- Creating good memories is essential in healthcare.
- Leadership should focus on authentic connections.
- Healthcare faces a significant retention problem, not just a shortage.
- Generational shifts require innovative leadership strategies.

In this conversation, Tiffany Gibson, a nurse and coach, discusses the importance of emotional intelligence in nursing and the challenges of changing the culture within the healthcare system. She emphasizes the need for human connection, understanding burnout, and the significance of self-awareness in providing compassionate care. The discussion also touches on the art of emotional intelligence and the necessity for a supportive environment in nursing. Tiffany shares her personal journey and insights on how to inspire purpose and make a meaningful impact in healthcare.

Additional Resources:

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Follow Tiffany Gibson on LinkedIn: https://www.linkedin.com/in/tiffanyegibson/

https://newnurse-academy.com/

• Emotional intelligence is crucial for nurses to show up authentically.
• Changing the culture of nursing requires a collective mindset shift.
• Human connection significantly impacts patient care and outcomes.
• Burnout is a systemic issue that needs addressing at the individual level.
• Self-awareness is key to managing stress and preventing burnout.
• The art of nursing combines science with compassion and connection.
• Creating a supportive environment is essential for nurse well-being.
• Predictive solutions can help identify burnout before it escalates.
• Work-life harmony is more important than work-life balance.
• Intentionality in daily actions can lead to greater fulfillment in nursing.

In this episode, Geoffrey Smith sits down with Katina Sawyer to explore what truly drives wellbeing, engagement, and human flourishing at work. Katina shares how her research bridges science and real-world leadership, revealing why good intentions are not enough without clear, actionable behaviors. Together, they unpack what exemplary leaders actually do, from showing up authentically and building meaningful relationships to creating cultures of gratitude, flexibility, and psychological safety. Through stories from healthcare and beyond, the conversation highlights how small, human moments can create lasting impact, how leaders shape environments that unlock potential, and why attention, presence, and compassion are the real engines of engagement and performance.

Additional Resources:

Follow Katina on LinkedIn: https://www.linkedin.com/in/katina-sawyer-ph-d/

Take a look at Katina's book: workrbeeing.com/book

Take a look at Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Great leaders turn inspiration into action by giving people clear, practical behaviors to follow.
• Authentic, human leadership builds trust and helps people see themselves as capable leaders.
• Gratitude creates a ripple effect that strengthens connection, morale, and retention.
• Strong relationships save time by reducing conflict and empowering teams to support one another.
• Leaders shape environments that unlock potential by honoring boundaries and removing stigma around struggle.

In this conversation, Geoffrey Smith and Denise Wiseman explore the need for a human-focused approach in healthcare, emphasizing the importance of action and joy in creating meaningful change. They discuss the impact of small moments of joy, the role of compassion, and the necessity of building supportive networks to foster collaboration among healthcare professionals. The conversation highlights the Healthcare Reinvention Collaborative as a platform for connecting purpose-driven individuals to collectively address the challenges in the healthcare system.

Additional Resources:

www.mo-mentsofexperience.com/
https://www.linkedin.com/company/peopleforward-network/
https://peopleforwardnetwork.com/

Co-Founder- Healthcare Reinvention Collaborative
https://www.linkedin.com/in/wisewoman1/
https://www.healthcarereinvention.com/

Key Takeaways:

- Denise Wiseman is a ruckus maker for change in healthcare.
- Healthcare should be human-focused, considering all stakeholders.
- Action and joy are essential in transforming healthcare.
- Small moments of joy can have a significant impact.
- Compassion is crucial for both caregivers and patients.
- We need to simplify the healthcare system for better navigation.
- Building a supportive network is vital for healthcare professionals.
- People-first leadership leads to better outcomes in healthcare.
- Illuminating positive actions can inspire others to join the cause.
- The Healthcare Reinvention Collaborative connects purpose-driven individuals.

In this engaging conversation, Maiysha Clairborne shares her unique journey as a physician who embraces integrative medicine and neuro-linguistic programming. She discusses the importance of effective communication, understanding cognitive filters, and the need for trauma-informed leadership in healthcare. The dialogue emphasizes the significance of finding purpose through joy and the moments that shape our career paths, ultimately highlighting the interconnectedness of personal growth and professional impact. 

Additional Resources:

http://www.mo-mentsofexperience.com/
Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/
Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Follow Dr. Maiysha Clairborne on LinkedIn: www.linkedin.com/in/drmaiysha
Subscribe to Dr. Maiysha Clairborne on YouTube: http://www.youtube.com/drmaiysha
https://www.mindremappingacademy.com/

Key Takeaways:

- Dr. Maiysha Clairborne emphasizes the importance of being a mom first in her life.
- She has always had an out-of-the-box mindset as a physician.
- Integrative medicine has been a significant part of her career from the beginning.
- Effective communication is crucial for creating meaningful interactions in the workplace.
- People often know what to do but struggle with how to do it.
- Cognitive filters affect how we perceive and respond to communication.
- Trauma-informed leadership can de-escalate tense situations in organizations.
- Finding purpose often comes from following moments of joy.
- Career transitions can lead to greater impact on a larger scale.
- We are always on our purpose path, even if we don't realize it at the time.

In this episode Geoff and ER doctor and author Dr. Tamara Beckford discuss one of healthcare's toughest challenges: burnout. With over 15 years in high-pressure emergency medicine, Dr. Beckford shares how balancing the science of treatment with the art of true human connection can revive purpose for both doctors and patients.

Dr. Tamara Beckford is a board-certified emergency medicine physician, best-selling author, speaker, and CEO of UR Caring Docs. She helps high-achieving women overcome burnout and restore peace, joy, and meaning to their lives.

Additional Resources:

www.mo-mentsofexperience.com  
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Connect with Dr. Beckford on LinkedIn

Key Takeaways:

• Understanding Burnout's Gradual Impact: Burnout develops subtly and gradually; by the time it's noticeable, it has often deeply impacted one's personal and professional life.
• The Art and Science of Medicine: Medicine requires balancing analytical and human aspects. Healing goes beyond physical symptoms, often involving connection and understanding.
• Patient-Centric Compassion: Effective patient care involves both medical knowledge and the ability to truly listen, which can lead to better outcomes and reduce the need for repeat visits.

Ever feel like navigating healthcare is harder than the illness itself?

Meet Claudia Cometa: clinical pharmacist turned fierce patient advocate, and she's on a mission to make healthcare less confusing and more human.

In this episode, Claudia speaks with Geoff about her deeply personal story of how caring for her father's illness made her realize just how broken the system really is.

If you've ever felt lost, frustrated, or downright defeated by the healthcare system (or know someone who has), this episode is for you.

Additional Resources:

www.mo-mentsofexperience.com  
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network
Connect with Claudia Cometa on LinkedIn
Visit Peace Advocacy Group Patient
Empower Thyself! by Claudia Cometa, PharmD

Key Takeaways:

• Patient Advocacy is Crucial: Claudia highlights the necessity of patient advocates in a healthcare system that often overwhelms even the most knowledgeable.
• Healthcare Needs Simplicity and Empathy: The current healthcare system has grown too complex, and both patients and professionals are struggling with it. Human connection and simplicity should be the focus.
• Permission to Question the System: Patients need to give themselves permission to seek second opinions and demand better care.

In this episode, Geoffrey hosts Stephanie S. Abbott—a healthcare executive, cancer survivor, and champion of human connection.

Stephanie's experience navigating the healthcare system as both a patient and leader revealed a powerful truth: human connection is at the heart of healing.

Discover the vital link between employee experience and patient outcomes, and how supporting healthcare teams can lead to life-changing care.

This episode is a candid, inspiring look at resilience, purpose, and what it means to truly care for others—whether you're leading a team or receiving care yourself.

Additional Resources:

Connect with Stephanie Abbott on LinkedIn
Buried or Planted by Stephanie S. Abbott
www.mo-mentsofexperience.com  
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network

Key Takeaways:

• Turning Pain into Purpose: Stephanie shared how her cancer diagnosis became the catalyst for her mission to improve healthcare through empathy and connection.
• The Intersection of Employee and Patient Experience: Healthcare systems must prioritize employee well-being to enhance patient care, as the two are deeply interconnected.
• The Power of Words in Healthcare: The right words can provide hope or strip it away. Human connection and empathy are crucial in every interaction, from physicians to support staff.

In this episode, Geoffrey sits down with Michael Overlie, founder of Dogs and Men, to explore the deep connection between humans and their dogs.

Michael shares his journey from personal loss to healing, all thanks to the unconditional love of his dog. They discuss how dogs reflect our best selves and remind us of our capacity for love, presence, and self-healing.

If you've ever wondered what your dog is trying to teach you about life, this episode is for you.

Listen in and discover why we truly do deserve dogs.

Additional Resources:

Connect with Michael Overlie
Visit Dogs and Men
www.mo-mentsofexperience.com 
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network

Guest Sally Wolf shares her inspiring journey of turning trauma into growth through physical, mental, emotional, social, and spiritual well-being.

She emphasizes the importance of finding authentic meaning in difficult situations and the power of post-traumatic growth. Sally also discusses the need for better understanding and support for individuals living with cancer, particularly those in the NED (no evidence of disease) stage.

The challenges of navigating healthcare as a solopreneur are also highlighted, emphasizing the need for accessible and affordable options for all.

Sally Wolf is a wellbeing advisor, patient advocate and keynote speaker. She's been featured in many leading media outlets including Oprah Daily, Allure, The Independent, Glamour, Netflix, Health, Entrepreneur, Good Morning America, CBS New York, and Anderson Cooper's podcast.

Additional Resources:
https://www.sallywolf.com
Connect with Sally Wolf on LinkedIn
www.mo-mentsofexperience.com  
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network

In this powerful episode, host Geoffrey Smith speaks with healthcare change makers Stephanie Feals and Dr. Apurv Gupta.

Together, they discuss the critical importance of love, compassion, and empathy in healthcare. Stephanie shares her deeply personal journey, highlighting how her unique blend of communication expertise and personal healthcare experiences fueled her passion for improving patient advocacy.

Dr. Gupta discusses the transformative power of love within healthcare organizations and the ripple effect it has on both employees and patients.

If you're invested in the future of healthcare, then explore how creating a loving community can drive positive change, improve outcomes, and foster a more compassionate healthcare environment.

Additional Resources:
www.mo-mentsofexperience.com  
Connect with Stephanie Feals on LinkedIn

Connect with Dr. Apurv Gupta on LinkedIn Making Healthcare Work for You Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Dr. Stephen Beeson, a leading innovator in professional development for caregivers, discusses the importance of continuous human development in healthcare.

He emphasizes the need to support and empower caregivers to provide better care for patients and find purpose and contentment in their work.

Get a real life example of how to craft a people development strategy that leads to transformations in patient experience, staff turnover, engagement, and quality.

The conversation concludes with personal stories that underscore the impact of human connection and the power of living in one's purpose.

Additional Resources:
www.mo-mentsofexperience.com 
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network

Welcome to the first episode of Mo-ments of Experience where impactful conversations and meaningful moments take center stage.

I'm your host, Geoffrey Smith, and I am honored to be joined by the remarkable Pantea Vahidi—an accomplished nurse, engineer, and advocate for advancing compassion in healthcare and beyond.

In this episode, Pantea shares poignant stories from her journey, both personal and professional, that illustrate how small acts of compassion can make a world of difference.

From comforting a young cancer patient to drawing strength from her father's simple gesture of bringing tea during an exhausting deadline, Pantea vividly illustrates the essence of compassion.

Together, we delve into the importance of raising awareness, cultivating compassion, and being authentically present for those in need.

We'll also explore the intersection of technology and compassion, and how even in an age of rapid advancements, the human touch remains irreplaceable.

Additional Resources:

www.mo-mentsofexperience.com

Pantea Vahidi on LinkedIn Compassion Clinic
Follow PeopleForward Network on LinkedIn
Learn more about PeopleForward Network

this episode, Geoffrey Smith and Cory Jenks discuss the importance of human connection in healthcare, the need for innovation, and the challenges faced by healthcare professionals. Cory shares his unique background as a pharmacist and improv comedian, emphasizing the significance of creating meaningful experiences for patients and caregivers alike. They explore the barriers to change within the healthcare system and the potential for individual engagement to drive transformation. The conversation highlights the importance of authentic presence, breaking down self-imposed limits, and the lessons learned from both positive and negative experiences in healthcare.

Additional Resources:

Follow Cory on LinkedIn: https://www.linkedin.com/in/cory-jenks-3ba17314/

Take a look Cory's book, Permission to Care: Building a Healthcare Culture that Thrives in Chaos: https://rb.gy/4a8yoo www.coryjenks.com

www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Cory emphasizes the importance of getting patients off medication.
• Healthcare professionals can create joy in their work environments.
• Authentic presence is crucial in patient care.
• Building trust with patients is essential for effective healthcare.
• Self-imposed limits can hinder innovation in healthcare.

Inspired by host Geoffrey P. Smith's faithful near 14-year-old beagle Mo whose unwavering spirit and love lifted his family during challenging times, the Mo-ments of Experience podcast highlights the meaningful mo-ments that shape us, move us, and inspire us to pursue our purpose. Join us for powerful, uplifting and sometimes challenging stories from some of the world's leading innovators in employee, patient, caregiver, and human experience and gain inspiration from the mo-ments that connected them to their true calling.

As we head into the holidays there is no better "Greatest Hits" episode of Mo-ments of Experience to share than "Making a Joyful Ruckus in Healthcare" with my amazing guest and friend Denise Wiseman.  There is no more powerful message to share this time of the year than to focus on staying authentically present in life to never miss each and every small mo-ment of JOY that surrounds you!  

In this conversation, Geoffrey and Denise Wiseman explore the need for a human-focused approach in healthcare, emphasizing the importance of action and joy in creating meaningful change. They discuss the impact of small moments of joy, the role of compassion, and the necessity of building supportive networks to foster collaboration among healthcare professionals. The conversation highlights the Healthcare Reinvention Collaborative as a platform for connecting purpose-driven individuals to collectively address the challenges in the healthcare system.

Additional Resources:

Connect with Denise on LinkedIn: https://www.linkedin.com/in/wisewoman1/

https://www.healthcarereinvention.com/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Healthcare should be human-focused, considering all stakeholders.
• Action and joy are essential in transforming healthcare.
• Small moments of joy can have a significant impact.
• Compassion is crucial for both caregivers and patients.
• Building a supportive network is vital for healthcare professionals.

Ok folks, we're almost there, we will get back to brand new episodes of Mo-ments of Experience after the new year.  Mo is doing MUCH better, so THANK YOU for all the kind well-wishes! Here is today's re-release of a "Greatest Hits" episode of Mo-ments of Experience as we head into the holiday season.  Please join me and my brilliantly inspiring guest, the "Healthcare Maverick" Shawn Nason as we discuss "Doing Cool Sh*t and Blowing Things Up" in healthcare, that in many cases lags decades behind other industries in creating extraordinary human experiences.  This episode has surprises at every turn, you won't want to miss it.

In this episode, Geoffrey interviews Shawn Nason, a maverick in the healthcare industry, discussing the importance of human connection, compassion, and innovative experiences in healthcare. They explore the challenges patients face in navigating the healthcare system, the significance of surprise moments in patient care, and the need for a more compassionate approach in healthcare practices. The conversation emphasizes the necessity of creating extraordinary experiences for patients and the role of empathy in transforming healthcare.

Additional Resources:

Follow Shawn on LinkedIn: https://www.linkedin.com/in/nasonshawn/

https://shawnnason.com/

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Human connection is vital in a technology-driven world.
• Surprise moments can significantly enhance patient experiences.
• Compassion and empathy are free and essential in healthcare.
• The healthcare system often fails to make processes easy for patients.

As Mo continues on the mend after a challenging few months of poor health… but doing MUCH better, so THANK YOU for all the kind well-wishes, I wanted a re-release a "Greatest Hits" episode of Mo-ments of Experience as I continue a brief sabbatical from new content to care for my best boy.  Please join me and my brilliantly inspiring guest Michael Goldberg as he shares what it was like to lead a health system at "ground zero" of the COVID 19 pandemic, delivers a rallying cry for healthcare leaders, and explains why we all need to lead like life depends on it.

What happens when a hospital CEO trades the boardroom for the bedside, and leads like lives depend on it?

Geoffrey sits down with Michael Goldberg, a healthcare executive, author, and professor with a front-row seat to the most critical moments in modern healthcare. From navigating a hospital through the eye of the COVID-19 storm to redefining what it means to truly care for caregivers, Michael doesn't hold back. He shares chilling stories of loss, powerful moments of human connection, and bold insights on why one in five healthcare workers are leaving the field, and what leaders must do to stop the bleeding.

Expect raw emotion, deep wisdom, and a rallying cry for leaders to ditch outdated models and walk alongside their people with purpose. Because in healthcare, and life, how you show up might just save someone's life. ❤️

Additional Resources:

Learn more about Walkalongside Leader

Connect with Michael on LinkedIn

www.mo-mentsofexperience.com

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Leadership must prioritize human connection over hierarchical control.
• Healthcare access is declining while demand is rising.
• Generational gaps require innovative leadership approaches.
• Employee retention is the core healthcare workforce issue.
• Listening and presence build authentic organizational trust.

As Mo continues on the mend after a challenging few months of poor health, I wanted a re-release a "Greatest Hits" episode of Mo-ments of Experience as I continue a brief sabbatical from new content to nurse Mo back to himself. In honor of last week's Halloween holiday, I reflect on this picture of Mo, myself, and my wife from years past and I can't help but see how "present" each of us are for each other in the mo-ment.  But how do we take presence to the next level… all the way to "Quantum Presence?"  Take a listen to my amazingly heart-felt friend and guest Aaron Tabacco, there is no one better to explain the power of presence.

What if the key to deeper connection and leadership isn't in what you do, but in how fully you show up?

Geoffrey dives into the transformative power of Quantum Presence with the multi-dimensional Aaron Tabacco, a nurse, educator, musician, restaurateur, executive coach, and parent. From guiding patients in crisis to raising neurodivergent children, Aaron shares how life's most profound lessons come from practicing presence, not performance.

This isn't just another conversation about mindfulness. It's a masterclass in being. 🧘‍♂️

Aaron breaks down how silencing the mind creates space to truly witness others, how presence can ripple through time, and why being present for yourself is the foundation of leading with authenticity and care. If you've ever struggled to slow down, connect deeply, or lead with heart, this episode is for you. 💛

Additional Resources:

https://lucusgroup.com/home

Follow Aaron Tobacco on LinkedIn: https://www.linkedin.com/in/aaron-tabacco-phd-83359b9/

www.mo-mentsofexperience.com

****Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Presence begins with being, not doing.
• Silence the mind to become truly present.
• Listen not to respond, but to bear witness.
• Presence for self is the path to lead others.
• Moments of crisis reveal our truest calling.

As Mo continues on the mend after a challenging few months of poor health, I wanted a re-release a "Greatest Hits" episode of Mo-ments of Experience as I continue a brief sabbatical from new content to nurse Mo back to himself. As I reflect on this picture of Mo there for my wife on the first night after she lost her long, beautiful hair to cancer, I think of the story of my amazing guest, Stephanie Abbott, who's eyes were opened wide when this healthcare experience executive faced her own battle with cancer.

What happens when a healthcare executive becomes the patient?

Geoffrey sits down with Stephanie Abbott, a leader, cancer survivor, and author of "Buried or Planted." Stephanie opens up about her journey from diagnosis to healing, and how shifting her mindset from feeling "buried" to realizing she was actually being "planted" changed everything.

From the power of human connection to the surprising impact of a single word, this episode reminds us that resilience and purpose can grow even in the hardest seasons.

Don't miss this replay of a listener favorite that continues to spark hope and inspiration.

Additional Resources:

Connect with Stephanie Abbott on LinkedIn

Buried or Planted by Stephanie S. Abbott

www.mo-mentsofexperience.com

****Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

• Human connection transforms patient and caregiver experiences.
• Words carry power to give or take away hope.
• Patients remember compassion more than clinical details.
• Employee experience drives patient experience quality.
• Resilience grows when pain is reframed as purpose.

In this episode, Anita Barbero, founder of Renew Your Health, joins Geoffrey Smith to discuss what it really takes to bring well-being into workplace culture when budgets are limited, time is scarce, and leaders need proof before they commit. Drawing on her experience introducing mindfulness and mental well-being practices within ESPN and Disney, Anita explains how meaningful change did not begin with sweeping executive mandates, but with finding a few key believers, building relationships face to face, and giving new ideas the time and space to grow.

The conversation focuses heavily on healthcare, where Geoffrey shares the reality that many wellness leaders are working alone with little to no budget. Anita explains why large organizational overhauls are unrealistic in those environments and instead makes the case for micro moments, small and intentional practices that can fit into even the busiest caregiver workflows. She reflects on observing employees closely before designing solutions, meeting organizations exactly where they are, and helping leaders understand that culture change has to begin in manageable increments.

Additional Resources:

Connect with Anita Barbero https://www.linkedin.com/in/anita-barbero/https://www.anitabarbero.com/

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Finding believers within your organization who champion well-being is more powerful than any top-down mandate
• Micro moments, even 30 seconds of intentional presence, can create meaningful culture change in the most demanding environments
• Mindfulness cultivates compassion, which extends naturally from the individual into teams and across organizations
• Patient experience and employee experience are inseparable; you cannot care for patients without first caring for caregivers
• Start small, measure what matters, and give well-being initiatives the time and space to grow rather than trying to transform an entire organization at once

In this episode of Mo-Ments of Experience, Geoffrey Smith sits down with Laura Fleischfresser, nurse and co-founder of Gratia Health, to explore how healthcare organizations can capture and amplify the everyday moments that often go unseen. Drawing on over 20 years of experience across bedside care, long-term care, and clinical strategy, Laura shares how her journey led to building a platform focused on real-time recognition, using patient and peer compliments, personalized engagement, and gamified experiences to strengthen care teams and workplace culture.

They discuss how authentic, peer-driven recognition spreads organically, builds stronger teams, and provides real-time data that helps leaders identify high-performing units, support retention, and improve care quality. Laura also reflects on the personal moments that shaped her, including experiences with patients, colleagues, and her mother's care, reinforcing her mission to ensure every healthcare worker feels valued, recognized, and supported.

Additional Resources:

Follow Laura on LinkedIn: https://www.linkedin.com/in/laura-fleischfresser/

Learn more about Gratia Health: https://www.gratiahealth.com/

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube: https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Real-time recognition of small moments drives motivation and engagement
• Peer-driven appreciation is more effective than top-down recognition
• Real-time data helps identify high-performing teams and retention signals
• Delayed surveys limit impact compared to immediate feedback
• Human connection is central to both caregiver fulfillment and patient experience

In this episode, Geoffrey Smith sits down with Malaika Simmons, researcher, designer, and creator of the Momentology Method, to explore how culture, leadership, and personal wellbeing are shaped by the moments we experience and the awareness we bring to them. Malaika explains how culture functions as a human operating system and why organizations often struggle to translate data, research, and good intentions into meaningful action.

The conversation dives into Malaika's concept of extraction fatigue, the toll of constantly giving without replenishment, and why many leaders and caregivers find themselves depleted while trying to serve others. She shares how the Momentology Method helps individuals and organizations reconnect with the present moment through three pillars: awareness, gratitude, and expectancy. Through stories from leadership, healthcare, and her own personal experiences, Malaika highlights how small shifts in perspective, intentional breathing, and honest self-reflection can restore clarity, resilience, and purpose in demanding environments.

Additional Resources:

Follow Malaika on LinkedIn: https://www.linkedin.com/in/malaikasimmons/

Visit Momentology Media's website: https://momentologymedia.com/

Malaika's free leadership assesment: www.servantleadertype.com

Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com

Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\

Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/

Learn more about PeopleForward Network: https://peopleforwardnetwork.com/

Key Takeaways:

• Extraction fatigue happens when people constantly give to others without replenishing themselves.
• Awareness is the first step to recognizing challenges and gaining clarity in the present moment.
• Radical gratitude helps individuals and organizations recognize the resources they already have.
• Expectations should focus on how we show up rather than trying to control others.
• Small intentional actions like breathing and grounding can restore resilience in stressful environments.