Mission First People Always's podcast – Details, episodes & analysis

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Podcast Mission First People Always's podcast

Mission First People Always's podcast

Dr. Mike Patterson: Leadership Expert

Business
Business

Frequency: 1 episode/16d. Total Eps: 77

Hosting podcast Libsyn
Better business results, stronger teams, more successful careers and happier lives often boil down to better relationships, so author and educator Dr. Mike Patterson uses curiosity and kindness to bust biases and break down the barriers that keep people apart. Through respectful and fun conversations with thought leaders, scholars, and real people in the trenches, Dr. Mike explores what it takes to build dynamic and respectful workplace cultures, while also achieving the loftiest of organizational goals. Each episode creates a clear path to achieving results with, through, and for people.
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    22/12/2025
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76. Hope in a Cup: How One Woman Is Using Coffee to Combat Human Trafficking—The Story of Talitha Coffee and Jenny Barber

mardi 8 juillet 2025 • Duration 36:15

What if your morning cup of coffee could help transform someone's life? In this unforgettable episode of Mission First People Always, Dr. Mike Patterson sits down with Jenny Barber—survivor, leader, and co-founder of Talitha Coffee—for a conversation that will change the way you think about business, leadership, and human dignity.

Jenny's personal journey from surviving child exploitation to founding a thriving, purpose-driven company is nothing short of extraordinary. With over 140 employees and 9 coffee shops, Talitha Coffee is more than a business—it's a movement of healing, hope, and tangible restoration for survivors of trafficking.

In this episode, Jenny opens up about the meaning behind the name "Talitha," how her personal pain fuels her mission, and how she's built a people-first company that integrates business with deep compassion and purpose. Whether you're a business leader, social advocate, or someone looking to live with more intention—this episode will inspire you to lead with courage and heart.

This episode is a reminder that one person's story—when paired with vision and bold leadership—can change countless lives. Hit play now to hear Jenny's powerful journey and discover how your leadership can be a vehicle for healing, justice, and lasting impact.

What You'll Learn:
  • Jenny's story of overcoming child exploitation and stepping into leadership
  • The biblical and emotional meaning behind the name "Talitha"
  • How Talitha Coffee grew from a vision to a multi-location mission
  • What the Talitha Care Network provides for survivors (job training, housing, healthcare & more)
  • How personal mission shapes leadership style and decision-making
  • Practical ways to support the anti-trafficking movement through your everyday choices

 

Links for This Episode:

 

Connect with Dr. Mike: 

 

Episode Minute By Minute:

  • 00:00 – Introduction: From survival to social impact
  • 01:48 – Meet Jenny Barber: Advocate, leader, and founder
  • 03:10 – Jenny's personal story of overcoming exploitation
  • 07:25 – Why she launched Talitha Coffee
  • 10:44 – The meaning behind the name "Talitha"
  • 13:02 – How the Talitha Care Network supports survivors
  • 16:35 – From vision to 9 thriving coffee shops
  • 20:15 – Challenges of growing a people-first business
  • 23:20 – Leadership lessons from lived experience
  • 26:00 – Trauma-informed culture in the workplace
  • 29:12 – The power of purpose-driven teams
  • 32:44 – How listeners can support Talitha's mission
  • 35:00 – Final thoughts: Leading with courage, empathy, and hope

 

75. Why Choosing Joy is the Secret to Resilient Leadership with Ricardo Viso

mardi 24 juin 2025 • Duration 39:41

Have you ever noticed that stress, anxiety, and burnout feel more common than joy these days? What if you could embrace simple habits that make your days lighter, more meaningful, and yes — even more joyful? In this heartfelt and practical conversation, Dr. Mike Patterson talks with Ricardo Viso, a global entrepreneur who's survived cancer, loss, and hardship and emerged with one clear mission: to help people infuse joy into everyday life — at work and at home.

In this episode, Ricardo Viso — speaker, entrepreneur, and founder of the Joyful Living Lounge — shares his story of resilience and reinvention. Despite losing his mother at a young age, battling cancer, and overcoming some of life's toughest challenges, Viso has learned that choosing joy is one of the most powerful decisions you can make.

He walks us through why joy is different from happiness and why focusing on daily joyful habits can radically shift your outlook. Ricardo also introduces his RIC method — Recognize, Identify, Consciously shift — a simple, powerful tool to make joy a part of your everyday experience.

Together, they explore:

  • Why most adults wait for hardship to appreciate the present
  • The role of leadership in creating joyful workplaces
  • How small habits like choosing a favorite song as your morning alarm can change your day
  • Why practicing joy is a skill — one you can grow like a muscle

Whether you lead a team or simply want to bring more light into your own life, this episode is filled with practical strategies and encouragement.

Key Takeaways:

✅ Joy is a Choice: Focus on small, meaningful habits — like listening to uplifting music or laughing with a friend — to infuse your day with joy.
✅ Shift Stress Mindfully: Recognize stress, pause, and consciously reframe your thoughts to focus on what brings you joy.
✅ Workplace Impact: Encouraging joy at work improves team morale, productivity, and retention.
✅ The RIC Method: Recognize what you want to change, Identify what brings you joy, and Consciously practice it.
✅ Embrace Fun: Adults deserve permission to smile, laugh, and play — even at work!

Ricardo Viso reminds us that joy isn't something we wait for — it's something we practice every single day. With practical advice like his RIC method and his encouragement to embrace fun at any age, this conversation will inspire you to look at your habits, mindset, and work culture in a whole new light.

🎧 Hit play to discover these powerful insights, and then take action — choose one joyful habit to practice today. Ready for more encouragement? Join Viso's Joyful Living Lounge on Facebook and connect with a community that celebrates joy every day! (Links below!)

Links for This Episode:

 

Connect with Dr. Mike: 

 

Episode Minute By Minute:

  • 00:00 – Welcome & introduction to the episode
  • 03:00 – Ricardo Viso's powerful story of resilience
  • 08:00 – Happiness vs. Joy: What's the real difference?
  • 12:00 – The RIC method explained
    17:00 – Stress and the small habits that shift your mindset
  • 23:00 – Joy at work: Why leaders need to encourage happiness on their teams
  • 29:00 – How hardship shapes our appreciation for joy
  • 35:00 – Personal habits that help you embrace joy every morning
  • 39:00 – Final practical tip & wrap-up

67. How to Become Triggerproof: Managing Emotional Triggers in the Workplace with Jeff Gaines

mardi 8 octobre 2024 • Duration 34:06

In today's fast-paced world, it seems like everyone is talking about being "triggered." But what does it really mean, and how can leaders and employees manage their triggers to stay focused and productive? In this episode, Dr. Mike Patterson and Jeff Gaines dive into how to become "triggerproof," offering practical strategies to overcome workplace stress and emotional reactions.

Dr. Mike welcomes Jeff Gaines, a personal development expert with over 30 years of experience working with leaders across industries. Jeff introduces his latest offering, Triggerproof, a program designed to help leaders and teams manage their emotional responses in high-stress environments.

Jeff breaks down human motivation into two drives: the urge to create and the urge to protect. When we're triggered, we move into protection mode, often subconsciously. Jeff explains how triggers aren't always obvious—most people don't look visibly upset or angry. Instead, they quietly disengage, reduce productivity, or withhold valuable feedback that could improve decision-making.

Throughout the conversation, Jeff discusses his Three Drivers model, which explains how our thoughts and emotions are shaped by a "screen" of unconscious processing. This screen often distorts reality, leading to emotional responses that seem disproportionate to the situation. Jeff's program teaches leaders how to recognize these distortions and manage them effectively.

He also emphasizes the importance of emotional resilience and collaboration in the workplace. Whether you're a leader looking to encourage honest feedback or a team member trying to overcome stress, understanding and managing triggers is key to thriving in today's work environment.

Key Takeaways:

  • Triggers Are Not Always Visible: People may not outwardly express when they're triggered, but it impacts their work.

  • Managing the "Screen": Our emotions and logic are shaped by a filter that distorts reality. Learning to manage this screen is crucial.

  • Emotional vs. Logical Decisions: While we often think we're making logical decisions, emotions play a larger role than we realize.

  • Resilience Tools: Building emotional resilience helps us bounce back faster when triggered, leading to better collaboration and decision-making.

Jeff Gaines' approach offers practical, real-world strategies for managing emotional responses in the workplace. By understanding how our brains process information and learning to manage our reactions, we can foster healthier, more productive work environments.

Call to Action: Hit play to hear the full episode and learn how you can become Triggerproof and foster resilience in your leadership style!

 

Links for This Episode:

 

Connect with Dr. Mike: 

 



Episode Minute By Minute:

  • 00:00 - Welcome and Introduction to the Episode
  • 02:00 - Jeff Gaines' Background and Experience
  • 03:34 - Introducing Triggerproof and Why It's Needed
  • 05:14 - The Role of Technology in Creating Triggers
  • 09:12 - What It Means to Be Triggerproof
  • 10:21 - Common Responses to Triggers: Fight, Flight, Freeze, and Fawn
  • 12:48 - Overview of Triggerproof Course and the Three Drivers Model
  • 19:13 - How Emotional Triggers Impact Decision-Making in the Workplace
  • 23:16 - Changing the Screen: Aligning Logic and Emotion for Better Outcomes
  • 29:31 - The Business Case for Managing Triggers in Organizations
  • 31:00 - Jeff's One Piece of Advice for Leaders: Define Your Purpose

66. Simple Health Tips: How CEOs Can Stay Fit with Rebecca Macieira-Kaufmann's FitCEO

mardi 24 septembre 2024 • Duration 34:15

In today's fast-paced corporate world, balancing leadership with personal health is key to long-term success. Dr. Mike Patterson sits down with Rebecca Macieira-Kaufmann to explore the strategies leaders can use to enhance both their personal vitality and professional performance.

About the Episode:

Dr. Mike welcomes Rebecca Macieira-Kaufmann, former Fortune 50 Global Executive and founder of RMK Group, who shares her insights from years of leading successful business turnarounds and advising CEOs. As the co-author of FitCEO: Be the Leader of Your Life, Rebecca combines her experience in business leadership with a passion for holistic health. In this episode, they discuss the importance of fitness, healthy eating, and small daily habits that can improve energy and well-being.

Rebecca emphasizes that fitness is more than just staying in shape; it's about maintaining vitality and energy in daily life. For busy professionals, small, simple actions like morning exercises in a hotel room or making healthier food choices while traveling can have a significant impact on well-being. She also touches on the business case for promoting health and fitness within companies, explaining that healthier employees are more productive and focused.

Additionally, Rebecca shares how she manages stress and fosters productivity by taking small breaks to refresh throughout the day. From light stretching to stepping outside for fresh air, she believes leaders should prioritize both their mental and physical health to perform at their best.

Key Takeaways:

  • Fitness as a Daily Habit: Small, consistent exercises can be done anywhere, even while traveling.

  • Healthy Eating on the Go: Balance your meals with proteins, vegetables, and smart choices like skipping bread or reducing sugar intake.

  • Stay Hydrated: Start your day with water and prioritize hydration to maintain energy and focus.

  • Mental and Physical Resets: Take short breaks during the day to refresh and reenergize—whether through breathing exercises, movement, or stepping outside.

  • Play and Productivity: Incorporate moments of fun and lightness into your work to reduce stress and maintain a positive work environment.

Rebecca Macieira-Kaufmann shares practical and accessible strategies for staying healthy and energized, especially for leaders managing demanding careers. Her advice reminds us that small, daily habits can lead to big improvements in personal and professional well-being.

Hit play to hear the full episode and start implementing these simple tips to improve your health and leadership skills!



Links for This Episode:



Connect with Dr. Mike: 

 



Episode Minute By Minute:

  • 00:59 - Rebecca's Background & Journey to FitCEO
  • 03:00 - The Concept Behind FitCEO
  • 05:00 - Small Habits for Big Impact on Health
  • 07:13 - Fitness as the Fountain of Youth
  • 10:00 - Easy Fitness Tips for Busy Professionals
  • 13:45 - How to Eat Healthy on the Road
  • 16:00 - The Importance of Hydration
  • 18:00 - How to Take Energizing Breaks
  • 22:00 - The Role of Play and Rest in Leadership
  • 27:00 - Advice for Young Professionals in Demanding Jobs
  • 30:00 - The Business Case for Employee Health and Fitness
  • 31:45 - Practical Advice to Start Implementing Today
  •  

65. The Art of Leadership in the AI Age with Wendy Gonzalez

mardi 3 septembre 2024 • Duration 31:04

In a world where AI is rapidly reshaping the business landscape, what does it take to lead highly intelligent teams on the cutting edge of technology? Join Dr. Mike Patterson and Wendy Gonzalez, CEO of Sama, as they dive into the complexities of leadership in the tech space, offering valuable insights and actionable advice for leaders at all levels.

In this episode, Dr. Mike Patterson welcomes Wendy Gonzalez, the dynamic CEO of Sama, a company known for providing accurate AI data to 25% of Fortune 50 companies. Wendy's journey from auditor to tech CEO is nothing short of inspiring, and her commitment to ethical AI development sets her apart as a leader in the industry. Wendy shares her experiences and strategies for leading teams of brilliant minds in Silicon Valley, focusing on how to foster creativity, encourage innovation, and ensure that AI is developed responsibly and without bias.

Wendy discusses her unique leadership practice of "firing" herself annually to evaluate if she is still the right leader for her company's evolving needs. This introspective approach keeps her focused on future challenges and the skills required to meet them. She also emphasizes the importance of bringing your authentic self to work, creating an environment where team members feel comfortable sharing their honest opinions, even when they differ from the boss.

Wendy and Dr. Mike explore the ethical considerations surrounding AI, particularly the dangers of bias in machine learning algorithms. Wendy explains how Sama addresses these issues by focusing on responsible AI development, which includes rigorous data governance, continuous model performance evaluation, and ensuring that AI systems are explainable and trustworthy.

The conversation also touches on the importance of building trust within teams, facilitating healthy conflict, and recognizing and addressing blind spots as a leader. Wendy shares practical tips for leaders at all levels on how to adapt to the future needs of their organizations and harness the full potential of their teams.

Key Takeaways:
  • Future-Focused Leadership: Regularly assess whether you are the leader your company will need in the future.
  • Authenticity in Leadership: Your team needs the real you, not an idealized version, to foster trust and engagement.
  • Ethical AI Development: Responsible AI is built on solid data governance, continuous evaluation, and transparency.
  • Fostering Innovation: Encourage diverse opinions and healthy conflict to drive innovation and better decision-making.
  • Addressing Blind Spots: Use tools like 360-degree feedback to identify and address your leadership blind spots.

Wendy Gonzalez provides a masterclass in modern leadership, blending her passion for technology with a commitment to ethical practices and team empowerment. Her insights are invaluable for anyone looking to lead effectively in today's rapidly evolving tech landscape.

Hit play to hear the full episode and learn how you can apply these leadership lessons to your own journey, whether you're leading a cutting-edge tech team or managing a small business this episode is for you!

 

Links for This Episode:



Connect with Dr. Mike: 



Episode Minute By Minute:

  • 0:00 - Introduction: Importance of AI in business and introduction of guest, Wendy Gonzalez.
  • 1:16 - Welcome: Dr. Mike introduces Wendy Gonzalez, CEO of Sama.
  • 2:50 - Wendy's Background: Overview of Wendy's career journey from auditor to tech CEO.
  • 5:57 - Mission-Driven Career: Transition to a mission-focused role after a personal life event.
  • 7:16 - AI Concerns: Wendy discusses the societal impact and concerns surrounding AI.
  • 9:03 - Responsible AI: How Sama addresses bias and ensures trustworthy AI.
  • 12:23 - Leadership in Tech: The challenges of leading smart people in cutting-edge technology.
  • 13:00 - Firing Yourself: Wendy's practice of annually "firing" herself to reassess her leadership role.
  • 15:00 - Adapting Leadership: How leaders can stay relevant by anticipating future business needs.
  • 18:03 - Engaging Smart Teams: The importance of involving teams in decision-making.
  • 21:00 - Authenticity in Leadership: The role of authenticity and transparency in leadership.
  • 22:03 - Encouraging Debate: Creating a culture of trust and healthy opposition in teams.
  • 24:00 - Recognizing Blind Spots: How leaders can identify and address their own blind spots.
  • 27:11 - Final Advice: Wendy's advice on continuous learning and seeking feedback in leadership.

64. Practical Storytelling Techniques for Leaders: Insights from Josh Webb

mardi 16 juillet 2024 • Duration 30:28

Ever wondered why some stories stick with you while others fade away? Join Dr. Mike Patterson and storytelling master Josh Webb as they unravel the secrets behind compelling narratives that inspire and move audiences to action!

About the Episode:

Dr. Mike Patterson sits down with Josh Webb, a creative leader with an impressive resume—agency co-founder, SaaS design leader, web3 artist, and documentary director. They delve into the power of storytelling, exploring why stories resonate deeply with us and how leaders can leverage this ancient art to drive change and foster strong team connections.

Josh shares his belief that great ideas can change the world, people do their best work when they are seen, heard, and valued, and that teams with strong relationships shape the future. These principles guide his approach to storytelling and leadership.

They discuss the emotional connection that stories create, tracing this back through human history from cave paintings to modern-day brands like Nike. Josh explains how stories, when well-told, engage emotions and drive people to action. He emphasizes the importance of making the audience the hero of the story, a strategy that has made brands like Nike successful.

The conversation then turns to the application of the hero's journey in business. Josh outlines how companies can use this framework to position their customers as the hero, with the company serving as the guide. He shares practical tips for leaders on using storytelling in their daily work to inspire and motivate their teams.

Josh also shares his experience directing "Shadow of the Valley," a feature documentary about a missionary and orphanage in Mexico facing cartel violence. He describes the challenges and dedication required to bring such a powerful story to life, drawing parallels between filmmaking and business storytelling.

Dr. Mike and Josh explore the ethics of storytelling, discussing the fine line between emotional engagement and manipulation. Josh stresses the importance of authenticity and genuinely aiming to solve problems rather than just selling products.

Key Takeaways:
  • Emotional Connections: Stories connect on an emotional level, making them more impactful than mere facts.
  • Audience as Hero: Successful brands, like Nike with "Just Do It," make the audience the hero of their story.
  • Hero's Journey: The timeless hero's journey framework can be applied to modern business, positioning the company as the guide and the customer as the hero.
  • Ethical Storytelling: Authenticity is crucial to avoid manipulation; genuinely aiming to solve problems builds trust.
  • Documentary Insights: Josh shares his experience creating "Shadow of the Valley," highlighting the dedication required to tell powerful, real-life stories.
Conclusion:

Josh Webb's insights into storytelling provide practical advice for leaders looking to inspire and engage their teams. His emphasis on authenticity and emotional connection offers a blueprint for using stories to drive meaningful change.

Call to Action: Hit play to hear the full episode and discover how you can harness the power of storytelling in your leadership journey.

 

Links for This Episode:

Connect with Dr. Mike: 

Episode Minute By Minute:

  • 0:00 Dr. Mike introduces the topic of storytelling and its importance in leadership.
  • 1:16 Dr. Mike welcomes Josh Webb and introduces his background.
  • 2:50 Josh shares his career highlights, including his work in creative leadership and documentary filmmaking. 
  • 3:24 Discussion on why stories resonate deeply and the emotional connections they create.
  • 7:08 Josh explains how successful brands, like Nike, use storytelling to engage their audience.
  • 8:16 Introduction to the hero's journey and its application in business.
  • 10:00 Josh and Dr. Mike discuss the fine line between emotional engagement and manipulation in storytelling.
  • 13:22 Josh shares insights into his feature documentary about a missionary and orphanage in Mexico.
  • 15:12 Josh provides practical advice for leaders on using storytelling to inspire and motivate teams.
  • 17:00 Discussion on the importance of authenticity and genuinely aiming to solve problems.
  • 18:52 Josh talks about his current focus on family and personal storytelling.
  • 20:00 Dr. Mike wraps up the episode with a summary of key takeaways and a call to action.

63. Radical Resilience with Dr. Andy Garrett

mardi 11 juin 2024 • Duration 40:41

How do you navigate the difficult things in life and keep going? Better yet, how do you navigate the tough stuff, take a few gut punches, deal with setbacks, and come back even better? That takes a radical form of resilience and that's what we discuss in this episode with clinical psychologist, Dr. Andy Garrett.

Guest Bio

Dr. Andy is the world's leading authority on Radical Resilience. He's a clinical psychologist with over two decades of experience working with executive clients at his Newport Beach practice.  In addition to growing a thriving in-person clinical practice, Dr. Andy is a prolific course creator, author, and keynote speaker teaching corporate radical resilience to top companies around the country.

Using contemporary research and psychological best practices Dr. Andy has created a framework to replicate the Radical Resilience he directly learned from his grandfather, Carl Karcher, founder of Carl's Jr. This framework helps individuals and corporate teams cultivate a culture of Radical Resilience to thrive during seasons of adversity, and flourish regardless of the environmental context. With decades of clinical research, private practice, and business consulting under his belt, Dr. Andy is guiding companies in Radical Resilience - providing organizations with an antidote to corporate fragility - thereby enabling them to grow and thrive through today's uncertain economic times. Dr. Andy has been featured on NBC, ABC, CBS, Fox News, Sports Illustrated, ISI, the Institute for Educational Advancement among other national publications and news outlets.

 

What You'll Learn

  • An understanding of radical resilience and how it can benefit you
  • Why successful people lack a sense of fulfillment
  • Why discussing personal core values in the workplace is important
  • Top skills necessary for success in the next decade



Links for This Episode:

 

Connect with Dr. Mike: 



Episode Minute By Minute:

  • 0:00 Introduction to the importance of resilience and the guest, Dr. Andy Garrett, a clinical psychologist specializing in radical resilience.
  • 1:16 Welcome to the Mission First People Always podcast and introduction of Dr. Andy Garrett.
  • 2:50 Overview of Dr. Andy Garrett's professional background and connection to his grandfather, Carl Karcher.
  • 3:24 Discussion about Carl Karcher and the personal impact he had on Dr. Andy Garrett.
  • 7:08 Introduction to the concept of True North Radical Resilience and its development.
  • 8:16 Core ideas and principles behind the True North Radical Resilience program.
  • 10:00 Launch of the program during COVID-19 and its impact on participants.
  • 13:22 Explanation of the term "radical resilience" and its significance.
  • 15:12 Discussion on authenticity, self-awareness, and their importance in resilience.
  • 17:00 Example of a company with misaligned values and how True North Radical Resilience helps.
  • 18:52 Pillar 1: Establishing clear and consistent direction.
  • 20:00 The importance of having a true north and its impact on leadership and team performance.
  • 21:00 Example of leadership misalignment and its consequences.
  • 22:54 Pillar 2: Mindset and motivation.
  • 24:36 Importance of intrinsic motivation and its benefits over extrinsic motivation.
  • 25:28 Pillar 3: Optimizing physiology for resilience, including sleep, diet, exercise, and active recovery techniques.
  • 27:00 Explanation of active recovery techniques and their benefits.
  • 28:00 Metaphor of cows and buffaloes in dealing with challenges.
  • 29:00 Story of a manager who transformed his approach using the buffalo mindset.
  • 31:00 The critical role of community and support systems in resilience.
  • 33:00 Example of Carl Karcher's resilience during tough times and its influence on Dr. Andy Garrett.
  • 35:00 Importance of true north in resilience programs.
  • 36:00 Dr. Andy Garrett's final practical advice: creating space between what happens and our response.
  • 38:07 Conclusion and thanks to Dr. Andy Garrett, with encouragement to connect with him for more information on radical resilience.

 

62. Building an Elite Sales Team with Dan Fantasia

mardi 28 mai 2024 • Duration 38:16

Introduction

Revenue is the lifeblood of any business and it's one of the factors that determines success or failure. As a result, one could rationally argue that the revenue generators are the most important people in any for profit business. But finding high-quality, committed sales professionals isn't easy. And keeping your top performers can be equally challenging. There's no worse day for a sales manager than when one of his top producers calls to say that she's leaving to pursue another opportunity.

 

That's why I think my conversation with Dan Fantasia, founder of Treeline, one of the world's premier sales recruiting agencies, will be so important for you to hear. And even if you're not responsible for leading sales teams or recruiting sales people, please continue to listen because we're also going to talk about building teams that excel and have great cultures–topics that apply to every leader.

 

About the Guest

Dan Fantasia has been in the field of sales recruiting since 1997 and founded Treeline in 2001. His exclusive focus on helping companies build world-class, elite sales teams has helped to change the lives of over 3,300 sales professionals. Dan has built a deep knowledge of what it takes to build and grow a top-producing business. As a proven sales leader and innovator, Fantasia has created a positively charged culture that promotes the good in every person, resulting in a team that has developed best-in-practice methodologies and technology that continues to revolutionize the industry.



What You'll Learn

  • How do you hire top producers?
  • How did you build consistently high performing sales teams?
  • What is your system for ongoing talent assessment?
  • What are your options to consider when creating the right incentive plans?

 

Links for This Episode:

Social Links

 

Connect with Dr. Mike: 



Episode Minute By Minute:

  • 0:02 Introduction to the importance of revenue and sales in business.
  • 1:20 Introduction of Dan Fantasia, founder of TreeLine, a premier sales recruiting agency.
  • 3:03 Discussion about Boston and its sports culture.
  • 3:56 Dr. Mike shares his background in sales and management.
  • 4:23 The importance of sales in any organization and the priority of hiring great salespeople.
  • 5:20 Challenges in finding and retaining top sales performers.
  • 7:18 The importance of understanding the sales model and characteristics needed for top sales talent.
  • 9:00 The process of consulting with companies to find the right sales candidates.
  • 10:07 Real-world challenges in hiring and adjusting expectations.
  • 11:02 The perception of sales as a career and its changes over time.
  • 13:00 Universities offering sales degrees and the positive impact on the profession.
  • 14:00 Differences between a sales professional and a salesperson.
  • 15:00 Different roles within sales and career paths.
  • 16:20 Building a top-producing sales team and strategies for small and large companies.
  • 17:20 The innovator's challenge in hiring the first salesperson and understanding the sales process.
  • 18:50 Importance of building a systematic approach to sales and having patience.
  • 20:05 Setting accurate expectations and having patience with new sales hires.
  • 21:00 Retaining top salespeople and understanding their motivations.
  • 22:25 Strategies for keeping sales teams motivated and happy.
  • 23:58 Importance of feedback and adjusting company strategies based on team input.
  • 25:25 The role of compensation in retaining top sales talent.
  • 27:18 Balancing fixed and variable compensation for different sales roles.
  • 27:45 Keeping sales teams engaged during economic downturns or slumps.
  • 29:07 The importance of setting realistic goals and adjusting them as needed.
  • 30:35 Keeping a positive outlook and setting a motivational tone for the team.
  • 31:00 Developing team members for growth and retention.
  • 33:00 Integrating personal and professional growth in sales training.
  • 34:20 Treeline's success through various economic challenges and available resources.
  • 35:13 Final piece of practical advice: Start each day with a positive mindset.
  • 36:20 Closing remarks and contact information for Dan Fantasia.

 

61. Leadership and Customer Success with Jess Osborn

mardi 14 mai 2024 • Duration 31:56

Introduction: 

Over the past decade, the role of customer success has gained importance and prestige. On this episode of the podcast, we have an industry veteran and thought leader who is going to tell us not only why customer success is critical, but how to build high-performing customer success teams and develop leaders from within those teams. So, whether you're interested in the customer success function or you're not even sure what customer success means, there will be value for you in this episode because we're talking about leadership, developing people, and accomplishing an important mission.

About the Guest

Jess Osborn is the Vice President of Customer Success at GoCardless where she leads a team that is revolutionizing customer experiences worldwide. Her achievements include steering multi-million dollar portfolios to unprecedented success, all while cultivating a culture of excellence recognized for its impact on company retention and growth.

Jess has leveraged her experience and passion for human-centric leadership to become a sought after speaker on the customer success circuit. Connect with Jessica via her LinkedIn account.

Social Links

https://www.linkedin.com/in/jessicareserosborn

 

What You'll Learn

  • Why customer success has become a critical function in many industries
  • Why Human Centric Leadership is critical in for customer success
  • What does it mean to align business success with compassionate leadership
  • How do you build a high-performing customer success team

 

Connect with Dr. Mike: 



Episode Minute By Minute:

  • 0:00 Introduction to the importance of customer service and building a high-performing customer success team.
  • 1:23 Dr. Mike introduces Jess Osborne, Vice President of Customer Success at GoCardless.
  • 2:50 Introduction to customer success and its importance in the subscription economy.
  • 4:07 What a customer success professional does daily, including the importance of knowing their customers and the difference between face-to-face and digital approaches.
  • 6:07 The difference between an account manager and a customer success manager.
  • 6:54 Jess shares her career journey into customer success and emphasizes the importance of drive and resilience in hiring.
  • 10:00 Jess's passion for helping people achieve their career aspirations and how it became her calling.
  • 13:55 Differentiating between rock stars and shooting stars in a team and handling underperformance.
  • 15:06 Creating opportunities for growth within a company and characteristics of a culture that fosters growth.
  • 17:24 Importance of emotional intelligence and relationship intelligence in leadership, with Jess's analogy of a manager as a gardener.
  • 19:25 The variance in team cultures within tech companies and the importance of team bonding outside of work.
  • 22:51 Quarterly meetups for team building and business meetings to address the challenges of leading a global team with remote workers.
  • 27:08 The future of customer success: importance of commercial acumen and AI in the field.

60. Never Say "Calm Down": How People Unintentionally Escalate Conflict on Your Team with Carol Bowser

mardi 30 avril 2024 • Duration 35:47

Carol Bowser, J.D is a workplace conflict expert. After practicing Employment Law for several years, Carol founded Conflict Management Strategies when she realized a lawsuit can't deliver the level of resolution and satisfaction that is gained when people are actively involved in creating solutions to their workplace conflict.

Carol's clients come with a wide range of employers because conflict is universal across all industries and types of organizations. Where there are people, there is conflict. The key is to help people recognize and address conflict before it damages working relationships and creates organizational drag. In her over 20 years of experience, she has discovered some universal themes about workplace conflict and loves to share how people at all levels can strengthen their conflict resolution muscles

Contact Carol at CB@managingconflict.com

Links

http://www.managingconflict.com

https://www.linkedin.com/in/carol-bowser-2a65691

https://www.instagram.com/carol.bowser

What You'll Learn

  • How people inadvertently escalate conflict when trying to de-escalate
  • The most common responses to difficult conversations and now to recognize the responses
  • A simple framework to prepare for the conversation
  • How to set and manage expectations for the conversation

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Episode Minute By Minute:

 

  • 0:02 Introduction to conflict management skills as essential for managers and the lack of adequate training in many organizations.
  • 1:23 Dr. Mike introduces Carol Bowser, a workplace conflict expert and founder of Conflict Management Strategies.
  • 3:04 Carol joins the podcast, sharing her location and discussing the beautiful spring day in Tacoma, Washington.
  • 4:03 Emphasis on preventing conflict and navigating it effectively once it arises.
  • 6:31 Carol discusses common and impactful workplace conflicts, emphasizing how terms like harassment and bullying escalate situations and involve extensive investigations.
  • 9:21 Challenges of managing unsubstantiated claims and the fear of retaliation in the workplace.
  • 11:12 Discussion on creating a psychologically safe workplace and the importance of managers understanding their team to effectively manage conflict.
  • 14:34 The importance of never saying "calm down" as it can unintentionally escalate conflict.
  • 17:33 Strategies for managers to prepare for difficult conversations and recognize signs of underlying issues.
  • 21:11 The value of establishing trust and psychological safety within teams to foster open communication.
  • 25:03 Managing expectations and the approach to serious, sensitive conversations in the workplace.
  • 29:30 Carol outlines the various services she provides as a mediator, trainer, and speaker.
  • 33:19 Final advice for listeners on how to be proactive in addressing concerns and managing workplace conflicts.

 

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