What happens when every technical dashboard is green, but the user still cannot complete the action they need?
In this first episode of MIO — Modern IT Operations, Vincent Defarge explores why Operations cannot begin only when a service goes live.
Starting from a real operational situation, the episode introduces the Service Promise: delivering the right service, to the right user, at the right time and in the expected way.
It also explores the contribution of Operations throughout the service lifecycle — Design, Transition, Run, Maintain and Improve — and introduces Operational Architecture and the Operations Architecture Framework (OAF) as a working hypothesis for connecting business intent, architecture, engineering and operations.
In this episode:
00:00 — When everything is green, but the service is down
00:41 — Welcome to MIO
01:05 — Why Operations goes beyond Run
02:22 — The Service Promise
03:51 — Operations across the service lifecycle
05:56 — Towards Operational Architecture and OAF
07:15 — From technical availability to business observability
08:53 — Closing thoughts and the next episode
Continue the conversation on LinkedIn or visit:
https://www.operationslab.fr
Operations are a business capability, not a support function.