In the practice of law, small changes can have a big impact. In âMattersâ, each episode focuses on one discipline, learning, or lesson for law firms looking to break free of the status quo and transform the practice of law, for good. With actionable advice from practicing attorneys, law firm leaders, and subject matter experts from the worlds of law and business, Matters helps lawyers and legal professionals alike put new strategies and tactics into place that will dramatically impact their law firms. Matters is a monthly podcast presented by Clio, the worldâs leading cloud-based legal technology provider.
Site
RSS
Apple
Recent rankings
Latest chart positions across Apple Podcasts and Spotify rankings.
Shared links between episodes and podcasts
Links found in episode descriptions and other podcasts that share them.
Discover shows related to Matters: A podcast from Clio, based on actual content similarities. Explore podcasts with similar topics, themes, and formats, backed by real data.
There is no related content for this show.
No links shared by this podcast
RSS feed quality
Good
Score global : 73%
Apple Podcasts
đ¨đŚ Canada - careers
21/08/2026
#80
đ¨đŚ Canada - careers
10/08/2026
#91
đ¨đŚ Canada - careers
09/08/2026
#51
đ¨đŚ Canada - careers
05/05/2026
#90
đ¨đŚ Canada - careers
04/05/2026
#25
đ¨đŚ Canada - careers
03/05/2026
#15
đ¨đŚ Canada - careers
02/05/2026
#23
đ¨đŚ Canada - careers
01/05/2026
#75
đŹđ§ Great Britain - careers
15/04/2026
#84
đŹđ§ Great Britain - careers
11/04/2026
#100
Spotify
No recent rankings available
Lawyer-Centered vs. Client-Centered
Season 2 ¡ Episode 4
Wednesday, July 21, 2021 ⢠Duration 30:52
So far this season, we've introduced the concept of client-centered legal practice, explored why lawyers tend to be so resistant to change, and looked at what's broken within our legal system. On this episode, we'll compare the broken model of legal service deliveryâthe "lawyer-centered" modelâwith the client-centered model, which is advantageous for both your clients and your firm.
Featuring interviews with three practicing attorneys who are all innovating in their fields, this episode covers:
The core differences between the lawyer-centered and client-centered models of legal service delivery
The disadvantages of the lawyer-centered model
The advantages of the client-centered model
The effects that these different models have on lawyers and clients
What it's like to operate a client-centered law firm, in practice
Episode Four's guests include Kim Bennett, Founder of K Bennett Law LLC; Erin Levine, CEO & Founder of Hello Divorce and Managing Attorney at Levine Family Law Group; and Justin Osborn, Partner at Osborn Gambale Beckley & Budd PLLC. Listen in for their perspectives!
Our Guests:
Kimberly Bennett
Kimberly Y. Bennett, Esq., is the Founder of K Bennett Law LLC, a boutique subscription legal services law firm that helps small businesses protect their brands and grow profitable and sustainable seven-figure organizations. Kim defines herself as an innovator, entrepreneur, legal industry disruptor, and a business coachâwho happens to be a lawyer. In addition to growing and managing her firm, Kim coaches women building modern businesses, speaks on legal topics, teaches workshops for new entrepreneurs, and is a co-organizer of two legal tech communities: Atlanta Legal Tech and Atlanta Legal Hackers. Kimâs mission is to help foster a permanent shift in the way law firms deliver legal services to clients. You can follow her on Twitter at @kbennettlaw
Erin Levine
Erin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that âevery American who wants a divorce has access to affordable, accessible and ethical legal assistance.â Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA âWomen in LegalTechâ and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorce
Justin Osborn
Justin Osborn is a founding member of Counsel Carolina (Osborn Gambale Beckley & Budd PLLC), whose personal advocacy for fairness and progressive social policies led to the firmâs RV-based mobile services program. A former insurance adjuster and insurance defense lawyer, Justin now represents clients against the same corporate and insurance interests he once defended. A proud tribal citizen of the Cherokee Nation and one of the first in his family to obtain a college degree, Justin has rededicated his career to making legal services more equitable and universally accessible. You can follow Justin on Twitter at @justin_osborn
What's Brokenâand Why It Needs to Change
Season 2 ¡ Episode 3
Wednesday, July 7, 2021 ⢠Duration 42:23
In this episode of Matters, we'll examine how the current legal system is broken, in which particular areas of legal service delivery the industry is failing, why change is direly neededâand what that change might look like.
This episodeâs discussion points include:
Specific areas where the current legal system is dysfunctional
Major issues of unmet need within the legal market
How the existing legal system fails clientsâand legal professionals
What needs to shift in order to build a better legal profession
Ways for law firms and legal professionals to start changing the status quo
Episode Threeâs guests include Erin Levine, CEO & Founder of Hello Divorce and Managing Attorney at Levine Family Law Group; Jordan Furlong, legal analyst and creator of the Law21 blog; and Nika Kabiri, a JD Ph.D who helps businesses of all sizes make better decisions. Listen in for their perspectives!
Our Guests:
Erin Levine
Erin Levine, Esq. is CEO and Founder of Hello Divorce, a do-it-yourself divorce navigator startup, and she is Managing Attorney at Levine Family Law Group, a full-service family law firm in Oakland, CA. Erin is working to democratize divorce by ensuring that âevery American who wants a divorce has access to affordable, accessible and ethical legal assistance.â Erin has won numerous awards during her career, including the 2020 James I. Keane Memorial Award for Excellence in eLawyering, the 2019 ABA âWomen in LegalTechâ and Fastcase 50 Honoree awards, and the 2019 Reisman Award for Legal Innovation. You can follow Erin on Twitter at @hello_divorce
Jordan Furlong
Jordan Furlong is a legal industry analyst and consultant based in Ottawa, Canada. In addition to being an author and the founder of the award-winning Law21 blog, Jordan is a Fellow of the College of Law Practice Management, and Past Chair of the Collegeâs InnovAction Awards. Heâs the Strategic Advisor in Residence at Suffolk University Law School in Boston, and he serves as co-chair of the Board of Directors for its Institute for Law Practice Management and Innovation. Heâs also taught or guest-lectured in courses at Suffolk Law, Queenâs Law, and Osgoode Hall Law School that focus on preparing students to provide legal services deep into the 21st century. You can follow Jordan on Twitter at @jordan_law21
Nika Kabiri
Nika Kabiri has spent 20+ years studying how people make decisions in a variety of contexts. She has a JD from the University of Texas, a PhD in Sociology from the University of Washington, and currently teaches Decision Science at the University of Washington. Nika has worked with businesses of all sizes, including Amazon, Microsoft, VMware, Sony, Oakley, PepsiCo, General Mills, Anheuser-Busch InBev, the Seattle Seahawks, Zillow, Expedia, Smartsheetâand Clio. She is also an Advisor at Madrona Venture Labs, where she helps startups get their footing. You can follow Nika on Twitter at @nikakabiri
Why Tech Competence Matters
Season 1 ¡ Episode 10
Monday, September 16, 2019 ⢠Duration 28:34
Technology is changing countless industries, shifting paradigms, and restructuring the way organizations operate. In legal, technology has ushered in a new era of innovation, giving lawyers and law firms new ways to deliver services to clients. Now and in the years to come, legal professionals and practices that adopt these new innovations will be the ones that succeed in the long run.
Why Client Feedback Matters
Season 1 ¡ Episode 9
Monday, August 12, 2019 ⢠Duration 29:44
Providing a positive client experience is essential to the success of your firmâbut how do you know if youâre delivering a good client experience? How do you get inside the minds of your clients to know whether theyâd recommend you to friends, family, and colleagues?
Feedback, thatâs how.
In this episode of Matters, weâll look at why collecting, analyzing, and acting on feedback is an essential practice for law firms. Weâll discuss some of the best, most practical ways for you to gather feedback from your clients, and how to make good use of it. Weâll also touch on why many attorneys shy away from feedbackâand how even negative feedback can actually be a major positive.
Joining us are Anu Sethee, the Senior Director of Attorney Services and Product Counsel for Legal Plans at LegalZoom, and Josh Valentine, a partner at the Caulder & Valentine Law Firm in North Carolina.
Why Having a Mission Matters
Season 1 ¡ Episode 8
Monday, July 8, 2019 ⢠Duration 30:22
In this episode of Matters, weâre joined by John Kassel, Managing Partner of one of Vermontâs leading law firms, and Sam Glover, Founder of Lawyerist.com, to discuss what it means to be mission-driven. For modern law firms, missions are more than just words or ideasâthey are âthe whyâ behind your legal practice, your reason for doing the work that you do.
John and Sam have implemented strong mission and value statements with their colleagues, leading to growth, success, and greater employee satisfaction. In this episode, theyâll speak to the impact that being mission-oriented can have for firms, and theyâll dispense practical advice on how to align your practice with your âwhy.â
Why Robots Matter
Season 1 ¡ Episode 7
Monday, June 10, 2019 ⢠Duration 27:56
When most people think of robots, they envision large metal contraptions that move about awkwardly. In recent years, the idea of robots has broadened to encompass all sorts of automated technological systems, such as virtual assistants like Amazonâs Alexa.
In this episode, weâll explore legal robots. Weâll focus primarily on arguably the most common kind of legal robotâautomated chatbotsâwhich deserve special attention because, despite being relatively un-utilized by the majority of the legal community, they have the potential to drastically change the future of the industry.
Three legal technology experts will discuss what chatbots are, why theyâre valuable to modern lawyers and legal clients, and how they can be designed to automate a wide variety of legal services. Theyâll also take us through some of the limitations of chatbots, and some of the ethical concerns they may pose. Then theyâll touch on some other types of legal robots in the marketplace, and theyâll provide a glimpse of robots in the law firms of tomorrowâincluding your own.
Why Lawyer Wellness Matters
Season 1 ¡ Episode 6
Sunday, May 5, 2019 ⢠Duration 35:19
The term âlawyer wellnessâ may seem like a contradiction because lawyers are notoriously un-well. Most legal professionals know that the rigors of the industry take a heavy toll, but despite a growing understanding of the scope of the problem, there is still a stigma associated with mental health and substance-related issues in legal. Many legal professionals who should be seeking professional help are not getting it, and lawyers who could be thriving are struggling.
Why Online Presence Matters
Season 1 ¡ Episode 5
Monday, April 8, 2019 ⢠Duration 28:40
The way clients are seeking legal representation continues to evolveâin fact, in 2019, itâs estimated that the average consumer will require 6-8 digital âtouchesâ before becoming a prospective client. Does your firm know how clients are finding you, and are you controlling the information theyâre encountering along that journey?
Why Automation Matters
Season 1 ¡ Episode 4
Monday, March 11, 2019 ⢠Duration 27:08
For years, businesses have been using automation to free their staff from repetitive tasksâand are reaping the benefits for their bottom lines. Now, with the help of technology, law firms too can automate processes and focus on delivering an incredible experience to their clients.
Why Client Acquisition Matters
Season 1 ¡ Episode 3
Monday, February 11, 2019 ⢠Duration 32:57
Client interactions begin earlier than you think. Providing amazing client experiences from the start can lead to happier clients, positive reviews, and more referrals, but legal clients are still frustrated by delayed follow-ups and inconsistent processes. Michael Chasin, General Manager of Clio Grow, and Jennifer Reynolds, Owner of Fresh Legal, explain the ins and outs of client intake and acquisitionâand why paying close attention to the client intake process is critical for building trust with clients
