Matt sits down with Michael Fitzsimmons, VP of Growth at Mews. 
They dive into why a hotel’s website is much more than just a place for booking, it's your digital front door, the first impression, the first experience and essentially the business card of the property. 

They explore how a strong, well-designed online presence can make all the difference in converting casual browsers into loyal, paying guests, and why investing in your hotels digital storefront is no longer a nice to have, it's key for growth in competitive markets. 

Check out the previous episode on website strategies and direct bookings - https://hubs.ly/Q03lNLfr0

#hoteltech #websitedesign #hotelwebsites #hotelmanagment #hospitality #hospitalitypodcast 

0:00 - Introduction to Hotel Websites  
0:51 - Michael Fitzsimmons' Background  
1:52 - Personal Travel Booking Journey  
3:05 - Importance of SEO in Hotel Discovery  
4:23 - The Evolving Role of Hotel Websites  
5:36 - Website Goals: Conversion vs. Information  
9:11 - Hiring for Hotel Digital Strategy  
11:36 - User-Friendly Website Platforms 
12:56 - Impact of AI on SEO and Website Traffic  
14:48 - Identifying Relevant Topics for Travelers  
16:37 - Analyzing Engagement Metrics  
18:09 - Balancing Aesthetics and Functionality  
20:50 - The Role of Influencers in Hotel Marketing  
21:47 - Aligning Brand and Guest Experience  
23:19 - The Value of Chatbots in Customer Engagement  
25:18 - Determining Advertising Budgets  
27:57 - Exploring Cost-Free Growth Channels  
28:51 - Leveraging Personal Platforms for Engagement  
30:04 - Empathy in Content Creation  
31:11 - Addressing Booking Abandonment  
32:35 - Building Direct Relationships with Guests  
34:54 - Utilizing CRM for Guest Retention  
37:48 - Memorable Hotel Experiences

Matt dives into his love of pop culture—think Beyoncé and Taylor Swift—and how their approach to performance, feedback, and fan connection can inspire the hospitality world. He shares early hospitality stories, the value of emotional intelligence, and why creativity is key to building memorable, guest-first experiences.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

Meet Matt Welle, CEO of Mews - https://www.linkedin.com/in/matthijswelle/

In this episode, Matt chats with Conor Winders, VP of Product & Engineering at Mews, on AI's impact in hospitality. They discuss cutting-edge travel tech, AI adoption, and the future of invisible hospitality.

Curious about AI opportunities and where to start? Conor shares expert insights and advice—don’t miss it!

Episodes drop here first - https://hubs.ly/Q0350wrf0
Further reading - https://www.mews.com/en/blog/how-ai-is-shaping-hospitality

Upselling is a game-changer for boosting hotel revenue, but let’s be honest, it can feel awkward for both staff and guests. This week, Matt reveals how to turn upselling into a seamless, high-converting opportunity. From the best moments to upsell to leveraging technology for higher success rates, making it feel natural (even personalized!), and empowering teams with the right training, he’s covering it all. Don't leave money on the table, tune in and start maximizing every guest interaction!

Video version - https://hubs.ly/Q0350wrf0

Guest loyalty isn’t just about stacking up points and perks—it’s about crafting unforgettable moments that keep guests coming back for more (and telling their friends!). It’s one of Matt’s favorite topics, and he’s sharing some top tips and key takeaways that any property—yes, including independent hotels—can use to turn happy guests into lifelong fans. 🚀💙

Catch the video version here - https://hubs.ly/Q0350wrf0

In this episode, we’re unlocking one of the biggest challenges in hotel operations—literally! Our in-house door lock guru is here to crack open the world of hotel locks, where outdated hardware can stick around for decades, limiting opportunities for innovation. We’ll delve into the challenges and explore ways to modernize your tech and hardware stack to create a smoother, smarter guest experience. 

If you prefer video - https://hubs.ly/Q0350wrf0

Matt reveals how embedded payments are transforming the guest experience—and your bottom line. He’ll challenge the way you think about pre-authorizations, show you why direct bookings are more valuable than ever, and share how to finally put an end to those frustrating chargebacks. Don't miss this game-changing lesson!

Check out our main hub and video content here: https://hubs.ly/Q0350wrf0

#payments #hospitality 

Matt’s passion for data is a constant at Mews, and today, we’re excited to share it with a broader audience. Data is a powerful tool—not only for advancing our business but for driving yours forward as well. Matt explores how hotels can leverage data, from existing insights to innovative ideas for the future. He also highlights key examples and tech partners that can empower hoteliers to make smarter decisions, streamline operations, and boost revenue. 

More insights here: https://hubs.ly/Q0350wrf0

#propertymanagementsystem #automaton  #hospitalitytech #hotels #hospitalitytechnology #hospitality #hospitalitypodcast

In this session of Matt Talks, we’ll explore four pivotal global trends that are set to influence the hospitality sector in 2025: the rise of AI adoption, evolving productivity strategies, growing reliance on OTAs, and the expansion of diversified revenue streams. Our goal is to provide you with valuable insights to help you plan for a successful and prosperous year ahead.

More episodes here: https://hubs.ly/Q0350wrf0

A kiosk can offer a simple low-cost solution to eliminate check-in queues, improve efficiency – even with reduced staff, and unlock extra revenue for a hotel. Hear from Matt who offers some advice on the secrets to kiosk success.
To watch the video version - https://www.mews.com/en/resources/matt-talks#ep3

Direct bookings and hotels
Your website isn’t just a place for guests to learn about your property—it’s also a direct booking powerhouse. But how do you build a site that truly works? And more importantly, how do you do it well? Matt shares his top tips—along with a few hard-earned lessons from his own experience.

In this episode of Matt Talks, we explore the evolution of the digital guest journey and how it has reshaped the hospitality industry. Matt takes us back to where it all started for Mews, sharing insights into the company’s vision for creating a seamless, tech-driven experience for both guests and hoteliers.

He breaks down the four key segments of hospitality—the low-cost segment, which prioritizes affordability and efficiency; efficient brands, where streamlined operations meet scalability; personalized experiences, catering to guests who expect tailored service; and frictionless experiences, where technology removes barriers to create a smooth, hassle-free stay. 

Whether you’re a hotelier looking to enhance your guest journey or simply interested in the future of hospitality tech, this episode is packed with valuable insights on digital transformation.

#digitalguest #hospitality #hospitalitytech #guestjourney

For the version with video - https://hubs.ly/Q0350wrf0

In this episode, Matt sits down with Susanne Sandler, GM of Fintech at Mews, to talk about brand-new feature Multicurrency. The pair discuss the challenges cross-border payments create for international guests – from unfamiliar currencies to hidden fees – and how Multicurrency enhances the guest experience and boosts hotel revenue in the process. 

Want to meet the hosts - follow our main page: https://hubs.ly/Q0350wrf0

User Disengagement might not be the most exciting term, but it plays a crucial role in shaping guest experiences. Matt shares his insights on the topic with a comparison to TikTok. 
It can mean the difference between seamless, personalized service and a journey filled with friction and frustration. In this episode, Matt explores how a cloud platform creates a more intuitive interface for staff, challenges the traditional approach of linking reservations to rooms, and explains why minimizing friction in the guest journey is essential. By the end, you’ll discover how we’re helping staff disengage from complex technology—ultimately enhancing the overall guest experience. 
Learn more here: https://hubs.ly/Q034-Kzh0

In this conversation between Matt and Wouter Geerts, Director of Market Research at Mews, they talk about big-picture trends affecting the global economy. They discuss economic, political development and consumer sentiment and how this impacts and shifts travel demand.

Watch the video - https://www.mews.com/en/resources/matt-talks#ep25

In this episode Matt dives into some fresh takes on hotel revenue and why the lifetime value of a guest really matters. He breaks down what actually drives performance, what motivates guests to spend more, and how hoteliers can tap into those opportunities. Plus, he shares how Mews helps make it all happen..

#mews #hospitality #hoteltech #hospitalitytech 

More content here - https://hubs.ly/Q03hC3mG0

0:00 – Introduction: Shift to Guest Centric Profiles
2:13 – Focus on Revenue Metrics: RevPAG
2:51 – Traditional Metrics vs. Guest-Centric Metrics
4:07 – The Importance of Personalization
5:44 – Cost of Guest Acquisition vs. Retention
6:50 – Benefits of Personalized Loyalty Programs
7:46 – Utilizing Guest Data for Personalization
8:36 – Centralizing Revenue Reporting
10:19 – Shifting Focus from Standards to Personalization
12:01 – Evolving the Role of Revenue Managers
12:58 – Setting Goals for Revenue per Available Guest
13:56 – Running Tests for Continuous Improvement
14:35 – Fostering Ownership and Excitement in Teams
15:30 – The Future of Guest Experience Management
16:24 – Enhancing Guest Profiles with Data Merging
17:21 – Tracking Recurring Guests Effectively
18:15 – Integrating Loyalty Programs
18:56 – Utilizing QR Codes for Convenience
19:28 – Maximizing Underutilized Spaces
20:12 – Streamlining Early Check-In Options
20:56 – Integrating Restaurant Reservations
22:40 – Transforming Non-Revenue Spaces
24:06 – The Role of Revenue Managers and Commitment to Guest Experience

In this episode, Matt Welle is joined by Mews CTPO Pepa [Josef] Starýchfojtů to chat about the upcoming plans for Mews product line-up in 2025. It's a chance to learn more about our commitment to advancing and transforming both hospitality technology and the hospitality industry. 

Mews is a cloud-native PMS trusted by more than 12,500 properties around the world. Helping hoteliers automate manual tasks, personalize guest experiences with AI, and increase a property's revenue - all from one intuitive platform.

Learn more about our product here: https://hubs.ly/Q03dR3gQ0

Discussion points 

00:00 - Introduction
04:29 - Identifying pain points in hospitality
07:06 - Personal experiences in hospitality
10:53 - Innovations and future developments in hospitality
16:04  - Holistic approach to revenue management
18:14 - Understanding guest experience metrics
27:34 - Standardizing metrics across the hotel industry
29:37 - Integrating data for better revenue management
31:31 - The future of Atomize and Mews
33:44 - Challenges in revenue management processes
35:08 - Expanding beyond traditional revenue management
37:27 - Optimizing guest segmentation and offers
39:07 - Dynamic pricing opportunities in hospitality
44:28 - Acquisition of Quotelo and future plans for events in hospitality
51:05 - The rise of extended stay in hospitality
52:29 - Innovative uses of lobby spaces for revenue generation
54:51 - Improving accounting processes for hotels

In this episode, Matt and Solutions Architect Lead Timur Dikmam from Mews, explore the core of a thriving hotel ecosystem—the Property Management System (PMS). From seamless distribution and accounting to automated pricing (with half of hotels still not taking advantage!), the right tech stack enhances operations, revenue, and guest satisfaction. Whether you're an independent hotel or a global brand, aligning technology with your brand promise is essential. Tune in to learn how smart integrations can elevate your hotel's efficiency and profitability!

Episodes drop here first: https://hubs.ly/Q0350wrf0
You can also follow us on YouTube: https://youtu.be/X8BDuQwn7WE

#hotels #hoteltech #hoteltechstack #ecosystem #RMS #PMS #hospitalitypodcast  

Matt sits down with Mews Chief People Officer, Naomi Trickey, for a deep dive into employer branding, staffing, and growth. They discuss the power of engaging work, dynamic career paths, and upskilling, all while highlighting the importance of hiring the right people for your business. Learn how Naomi builds high-performing teams, uses creative strategies to attract top talent, and ensures every new hire starts with a lasting, positive impression.

More here: https://hubs.ly/Q0350wrf0

In this episode of Matt Talks, we take a deep dive into five powerful strategies that hoteliers can use to drive revenue growth and maximize profitability. Whether you're a boutique hotel, a large chain, or somewhere in between, this episode is packed with insights to help you grow your revenue in a competitive hospitality landscape. Tune in to discover how small changes can lead to significant gains!

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

It’s mid-afternoon and the reception line is growing. Guests are restless, and staff are heads down just trying to keep up. Sound familiar? In this episode, Matt uncovers why lines really build up—and how smart tech keeps arrivals and departures flowing without overloading the front desk.Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue

 0:00 Introduction
 0:46 Identifying check-in spikes
 4:21 How housekeeping influences queues
 6:07 Ways to speed up check-out
 8:15 Why SMS is better than emailing
 10:26 How to soothe the pains of check-in
 13:06 The role of kiosks
 14:59 How payment automation cuts queues
 17:33 Key takeaways 

Rebecca Lane knows every inch of Paradise Resort. Having first served breakfast, 15 years later, she’s now running revenue across the entire property. Rebecca’s seen the resort transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue and look at the full picture, leading to more efficiency and revenue.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue

0:00 – Introduction 
0:40 – Rebecca's journey at the resort 
3:26 – QR codes as a sales booster in hotels 
4:45 – TikTok for hotels. Does it work? 
7:53 – Revenue per square meter as the new metric 
12:12 – Upselling with AI 
17:32 – How to get rid of queues at check-in 
22:06 – Building a revenue culture 

Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

Joshua Edwards (Penta Hotels), a seasoned hotelier, shares how a major cyber attack, coinciding with the birth of his son became a turning point for his hotel’s cybersecurity. In response, they rebuilt their strategy around six core pillars: protect, prevent, detect, respond, recover, and review. The overhaul included a new IT team, staff training to spot phishing, and tools like two-factor authentication and password managers. Key takeaway: sharing lessons from past breaches can drive real progress across the industry.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #hotelsecurity 

In this episode Matt talks to leadership consultant Joe Pettigrew about investment strategies. They delve into various approaches to investing, sharing insights and experiences to guide viewers in making informed financial decisions. Hear their perspectives on navigating the investment landscape and what to be focusing on for 2025.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #hoteltech #RMS #guestexperience #luxurytravel #loyalty #hospitality

Matt and Ellen, Product Director at Atomize, dive into how Atomize RMS enables real-time, context-aware price optimization for hotels. Ellen shares her journey from product research to UX, emphasizing trust in automation and the evolving role of revenue managers. They explore the shift toward total revenue optimization, the power of guest data, and reflect on what defines exceptional, future-focused hospitality.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #rms

The hospitality industry is undergoing a shift as technology and AI reshape traditional roles. Positions like night auditors and reservation agents are changing. This week Matt caught up with George Barker, Senior Director of Communications, to see what it takes to thrive in this new landscape.
The takeaway? The industry must rethink education and hiring, placing greater value on curiosity, adaptability, and human connection.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem

We’re diving into ten powerful features of Mews that every hotelier should know about. From Apple Wallet integration for smooth key access to smarter guest profile management, these tools aren’t just flashy, they’re genuinely game-changing. 

Learn how AI tooltips and payment pre-auths can make check-in faster and easier, while dynamic pricing and automated workflows help boost revenue and cut out the busywork. Plus, we throw in two bonus features!

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem

0:01 Introduction to Mews Features
0:39 Feature 1: Apple Wallet
2:40 Feature 2: Match and Merge Profile
4:08 Feature 3: Tracking Guest Lifetime Value
5:08 Feature 4: AI Tooltips for Personalization
6:14 Feature 5: Streamlined Payment Processes
7:17 Feature 6: Enhanced Security with Passkeys
8:31 Feature 7: Early Check-In Options
10:22 Feature 8: Dynamic Pricing Strategies
11:57 Feature 9: Virtual Credit Card Automation
13:19 Feature 10: Activity Reporting Insights
14:45 Bonus Feature 1: Guest Selfie for Recognition
15:55 Bonus Feature 2: Revamped Accounting Ledgers

Grab your popcorn and cozy chair for a special episode with Mews Founder, Richard Valtr. The two long-time friends and business partners chat about the original vision for Mews as a disruptor, how they earned early customer trust, and what it took to push through industry resistance. They discuss the importance of values, human connections and the future of Mews. And, if you've ever wondered about the history of the name, click that play button.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

Claudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

0:00 – Introduction
1:31 – Claudia Meglin's journey in hospitality
4:41 – Understanding hotel needs
5:26 – The problem with franchise hotels
9:52 – Real-life example: AMANO hotel
14:14 – Hotels don't need 150 rates
16:03 – What makes a PMS deployment successful
19:56 – The burden of legacy tech
26:28 – Survival guide for PMS migration

Have we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the heart of great service stays the same. Bashar explains what hotels should protect as they modernize.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

 0:00 – Introduction
 2:34 – What really drives successful hotels
 4:57 – The concept of belonging in hospitality
 6:55 – Taking care of hotel staff
 11:03 – Why human connections still matter
 17:05 – Bribery vs. loyalty in hospitality
 22:02 – Tipping hotel staff
 26:36 – Independent vs. branded hotels
 33:41 – The analog nature of travel
 39:43 – Dynamic pricing in hotels
 41:05 – AI and ultra customization
 43:43 – Is good night’s sleep still a thing? 

AI chatbots are flooding the hotel tech space, but which of them actually deliver? In this episode, Matt puts the spotlight on the top 4 AI chatbots on Mews Marketplace and asks the founders to pitch their products. You'll hear from Evan Chen (Akia), Jeremy Atlan (Duve), Michiel de Vor (Runnr.ai) and Tiago Araújo (HiJiffy).

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

0:00 - Introduction to AI chatbots in hospitality  
1:32 - Building hotel guest journeys with Akia  
6:07 - How Duve scales guest personalization  
12:20 - Next level guest comms on WhatsApp with Runnr.ai  
17:57 - Solving guest conflicts with HiJiffy  
22:21 - Why hotels should keep experimenting  

Matt doesn’t usually talk sports, but Wimbledon made him break his own rule. In this episode, he looks at how the tournament’s mix of tradition, innovation and excellence mirrors serving in hospitality. Anticipating needs before they appear. Turning every detail into a moment guests remember. Building dedicated teams and performing under pressure. Hotels and tennis might look different, yet they share a lot of the same values. Tune in.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

0:00 - Why talk about Wimbledon
1:32 - The power of flawless service under pressure
4:38 - Anticipation is everything
7:06 - Tradition meets modern expectations
9:46 - The invisible team behind the stars
13:22 - Emotional highs and emotional lows
16:32 - Serving as an art form
20:09 - Closing notes

Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter revenue strategies. They break down why it’s better to test and learn in the real world than to guess around a meeting table, why you don’t need perfect data to act and why knowing your guests is the foundation of good pricing and packaging.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

0:00 - Introduction
2:03 - How hotels should approach their data
3:43 - How to test hotel data
5:01 - Revenue and upselling best practices
6:37 - Empathy as part of your revenue strategy
8:43 - Guests as the best source for data
11:15 - Training staff for customer engagement
12:57 - Shifting focus from rooms to experiences
18:55 - Steps to effective monetization strategy
21:30 - Why simple is always better
25:40 - Psychological tactics in revenue management
28:09 - The value of experimentation and testing

It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

0:00 - What we're seeing in the hotel job market
0:55 - Why hotels shouldn't hesitate to use AI
3:06 - How to drive front office efficiency
4:45 - A way to get rid of queueing at the reception
8:10 - How hotel job roles are changing
10:31 - About the shift in F&B operations
13:30 - On the benefit of integrated payments and terminals
15:21 - A better way to manage revenue
19:20 - What modern housekeeping looks like
22:15 - Why hotels no longer need minibars
23:27 - AI and guest communications
26:34 - Why less staff doesn't mean less service
29:28 - The importance of trying new technology

Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

0:00 - Introduction to Ett Hem hotel
0:32 - The story behind Ett Hem
2:39 - What it takes to create a homey atmosphere at a hotel
3:10 - How to hire the best people
7:16 - About the focus on quality and local sourcing
9:39 - Best website practices
11:34 - Direct bookings vs. OTAs
12:22 - Best tech for best guest experience
13:49 - Tips for personalizing hotel experience
15:49 - The power of human touch in hospitality
17:35 - How to build lasting relationships with guests

Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data and builds tools that help developers move fast – all so hotels can scale without disruption.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or staff onboarding that’s quick and interactive.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue

0:00 – Introduction to Charlie Delamare 
4:43 – Responding to guest reviews 
10:06 – How AI can solve staff scheduling 
17:36 – Staff onboarding using AI tools 
19:52 – Is the concierge role still relevant? 
26:10 – Creating an AI-first culture 
27:56 – The future of AI in hotels