Explore every episode of the podcast MASTers of Travel

This vlog features John Werner, President of MAST Travel Network, and Vanessa Janvier, Senior Manager of National Accounts at Holland America Line, discussing Holland America’s longstanding and specialized cruise offerings in Alaska. Holland America Line has been sailing to Alaska for nearly 80 years, establishing itself as a leader in immersive and authentic Alaskan travel experiences. Vanessa shares detailed insights into the unique aspects of Holland America’s Alaska cruises and land tours, highlighting the combination of rich history, natural beauty, and customized guest experiences that distinguish their offerings.

This episode features an insightful interview with Diana Harris, Managing Director and Partner of Arts and Leisure USA, a luxury travel company specializing in bespoke, high-end travel experiences primarily across Europe but also extending to other global destinations. Diana shares the company’s origins, values, and how they meticulously craft personalized travel itineraries through a hands-on, collaborative approach with travel advisors. Arts and Leisure prides itself on blending “arts” — encompassing diverse passions such as culinary arts, archaeology, and photography — with “leisure,” emphasizing relaxation and enjoyment of the moment rather than rushed sightseeing. The company’s travel designers work closely with advisors and clients to tailor trips that reflect individual interests and needs. Their robust network of trusted partners, including hotels, land operators, and service providers, is carefully vetted to ensure quality, safety, and consistent luxury service.

Diana also highlights the extensive resources Arts and Leisure offers travel advisors, including inspirational itineraries and direct consultations, ensuring confidence and expertise even in unfamiliar destinations. The company offers a broad array of services such as private transfers, shore excursions, villa rentals, luxury yachts, private jets, and specialized tours, including accommodations for travelers with disabilities and personalized experiences for the LGBTQ community. Furthermore, Arts and Leisure provides exclusive amenities through their ANL Collection, enhancing client experiences with added-value perks like early check-in, complimentary dinners, or unique local treats.

The company’s proactive customer service is exemplified by their 24/7 emergency support and a dedicated customer resolution department that swiftly addresses any issues to avoid disruptions during trips. Diana shares captivating examples of highly specialized trips they have arranged, such as a client’s dream to tour pen factories across Europe, a historical costume experience in Paris, opera-themed journeys, and customized tours for collectors and enthusiasts. Arts and Leisure’s portfolio has expanded beyond Europe to include the Caribbean, Mexico, North and Central America, Australia, New Zealand, and Fiji, offering comprehensive luxury travel options worldwide. Throughout the interview, the emphasis remains on personalized service, attention to detail, and creating unforgettable, meaningful travel experiences that go beyond the ordinary.

In this episode, John Werner, President & COO, MAST Travel Network and Dawn Burtch, Key Accounts Manager, North America from the Armstrong Collective discuss the unique luxury rail journeys offered by Rocky Mountaineer and Canyon Spirit. These rail experiences focus not just on transportation but on immersive, scenic travel through some of North America’s most breathtaking landscapes, including the Canadian Rockies and the American Southwest. Dawn explains the company’s 35-year legacy, its family-owned origins, and the recent expansion and rebranding efforts under the Armstrong Collective umbrella. She highlights the iconic Canadian routes—First Passage to the West, Vancouver to Jasper, and Rainforest to Gold Rush—and details the popular US Rockies to the Red Rocks route, extended to Salt Lake City under the Canyon Spirit brand.

The experience is characterized by daylight-only travel to maximize sightseeing, overnight hotel stays for comfort, and premium onboard amenities such as glass-domed rail cars, locally inspired gourmet meals prepared fresh in each rail car’s kitchen, and engaging onboard hosts who enrich the journey with storytelling and wildlife spotting. The US route crosses the Rockies, showcases vineyards, travels through Ruby Canyon’s red rock formations, and incorporates ghost towns on the newly added extension to Salt Lake City. Dawn emphasizes the seamless logistics, including luggage transport and hotel check-ins, designed to ensure guest comfort and convenience.

The video concludes with a discussion of the appeal of the American Southwest’s landscapes and culture, encouragement to work with MAST professional travel advisors, and current promotions offering significant discounts for past guests. The rail journeys operate seasonally with high demand, underscoring the importance of early booking.

In this episode, John Werner, President & COO, MAST Travel Network and Archy Arushanyan, National Director, Globus family of brands discuss Avalon Waterways’ innovative approach to river cruising, emphasizing new evening experiences, diverse daytime excursions, wellness programs, and themed cruises designed to enhance guest engagement and satisfaction. Avalon Waterways is pioneering the “Avalon After Dark” program, which transforms the traditional quiet evenings on river cruises into vibrant social and cultural experiences, including dinners under the stars, signature cocktails crafted by an award-winning mixologist, live music, dance parties, and interactive games. The cruise line also offers thoughtfully organized late-night shore excursions in iconic European cities, providing guests safe and memorable ways to explore local nightlife.

This episode features John Werner, President & COO of MAST Travel Network, and Morgane Beltaief, Sr. Director, Strategic Accounts at Oceania Cruises about their Alaska cruise offerings. Oceania Cruises, known for its upscale, small-ship experience, focuses on delivering unique, immersive Alaskan itineraries that combine luxury, culinary excellence, and authentic travel experiences. Morgane highlights the distinctive advantages of Oceania’s Alaska sailings, such as smaller vessels (with capacities of 656 to 1200 guests), extensive 10 to 12 day itineraries, and visits to both popular and boutique ports like Sitka and Ketchikan. The cruises emphasize inclusivity with specialty dining, Wi-Fi, gratuities, soft drinks, and spa access all included, offering an exceptional value proposition. Shore excursions are diverse and adventurous, including helicopter glacier landings with dog sledding, ziplining, whale watching, and cultural tours. Onboard, guests benefit from expert naturalists, engaging lectures, experiential learning classes, and a strong focus on Alaska-inspired cuisine led by renowned chefs. Morgane encourages travelers to view Alaska as a destination worth multiple visits due to its ever-changing experiences and rich offerings.

In this episode of the MASTers of Travel Podcast Series, John Werner, President of MAST Travel Network, interviews John Cherneski, Senior Vice President of Sales for North America at Norwegian Cruise Line (NCL). The discussion centers on the appeal, offerings, and unique features of Norwegian Cruise Line and the broader cruise industry. Cherneski, with over 30 years of experience in cruising, shares insights on why cruises continue to grow in popularity, emphasizing the value of booking through travel advisors for a superior experience. Norwegian Cruise Line stands out for its diverse fleet of 20 ships, extensive global itineraries covering 391 destinations in 109 countries, and a multi-tiered cruise experience ranging from contemporary to luxury via their exclusive “Haven” ship-within-a-ship concept. The line caters to a wide demographic, including solo travelers, families, and multi-generational groups, with amenities such as solo cabins, specialty dining, and extensive entertainment options. Cherneski highlights the “More at Sea” bundled package that offers savings and enhances the onboard experience. Norwegian’s extensive departure ports across North America provide convenience for travelers, with notable itineraries to the Caribbean, Europe, Alaska, Mexico, and private islands like Great Stirrup Key. The cruise line places strong emphasis on maximizing time in port, especially in Europe and Alaska, enhancing the overall travel experience. Additionally, NCL offers attractive military and teacher discount programs, reinforcing its commitment to diverse traveler groups. The podcast ends with encouragement for listeners to contact their MAST Travel Network Advisor to book Norwegian cruises and take advantage of ongoing promotions.

In this episode of MASTers of Travel, John Werner, President & COO, MAST Travel Network sits down with Kevin Carter, Director Of Strategic Partnerships at Collette, one of the longest-running tour operators in the travel industry. Join us as we explore how Collette crafts immersive travel experiences across the globe, from cultural deep dives to culinary adventures.

We discuss the evolution of guided travel, how Collette supports travel advisors, and what makes their tours stand out in a competitive market. Whether you're a seasoned advisor or just curious about the world of group travel, this episode offers valuable insights into the art of designing unforgettable journeys.

🌍 Topics include:

- The Collette difference in guided travel
- Trends in group travel
- How travel advisors can work with Collette
- Behind-the-scenes of tour development

Tune in and get inspired to elevate your travel knowledge with expert insights from one of the industry's most trusted names.

John Werner, President & COO, MAST Travel Network and Michael Weldon, Director, National, Key & Strategic Accounts, HX | Hurtigruten Expeditions discuss expedition cruising, highlighting unique experiences, educational opportunities, and diverse destinations.

Highlights

•  HX specializes in unique expedition cruises to remote destinations.
• The company has over 60 years of experience in Antarctic expeditions.
• Onboard scientists enhance guest experience through education and hands-on activities.
• Unique experiences like camping on ice provide adventurous options for travelers.
• Culinary offerings focus on local provisioning for fresh, diverse dining experiences.
• HX supports solo travelers with no single supplement on select sailings.
• Commitment to sustainability and environmental initiatives sets HX apart.

John Werner, COO, MAST Travel Network and Archy Arushanyan, National Director, Globus Family of Brands discuss their new small group discovery tours, emphasizing unique & immersive travel experiences.

🌟 Small Group Advantage: Smaller groups allow for unique experiences and deeper connections, making travel more personal and memorable.

🏞️ Unique Destinations: Globus focuses on lesser-known destinations like Georgia and Armenia, providing travelers with off-the-beaten-path experiences.

🍷 Culinary Focus: Food plays a crucial role in travel, with local culinary experiences that allow travelers to taste and learn about regional cultures.

🚍 Comfortable Travel: Larger vehicles accommodate fewer passengers, ensuring comfort and convenience with amenities like Wi-Fi and bathrooms.

📚 Cultural Immersion: Tours prioritize cultural engagement, offering historical insights and connecting travelers to local traditions.

💡 Expert Guides: Local guides not only provide knowledge but also foster connections, enriching the travel experience through storytelling and personal interaction.

🤗 Lasting Relationships: Shared travel experiences often lead to friendships, creating a community among travelers that enhances future journeys.

Miguel Sanz, Managing Director, Tourist Office Of Spain and John Werner, CEO, MAST Travel Network discuss the diverse culture, geography, and attractions of Spain, emphasizing its unique blend of European traditions, and the importance of responsible and sustainable tourism practices. They highlight the country's extensive high-speed train network, the significance of museums and festivals, and the vibrant gastronomy. They also touch on the cultural significance of Flamenco and the importance of understanding the inspirations of famous artists like Picasso and Gaudí. If you are interested in traveling to Spain, please visit www.mvptravel.com to connect with a travel advisor near you.

In this episode, Arin Vaughan, Director of Strategic Accounts at Insight Vacations, and John Werner chat about the company’s tailored and personalized travel experiences, as well as their commitment to sustainability and local engagement. They explore the different touring styles offered by Insight Vacations, the growing trend of solo travel, and the company’s services for group vacations. Lastly, they discuss the importance of security and ease of booking for travel agents and guests. Listen and learn on this week’s episode!

In this episode, Rosalinda Rodriguez, Senior Manager at Amstar, joins John Werner, President and COO of MAST Travel Network to discuss Amstar’s luxurious offerings, including customized excursions for individuals, groups, and large events like weddings and conventions. 

Amstar offers services in 8 countries and 31 destinations, specializing in a variety of excursions, including private and deluxe experiences. They offer a variety of deluxe vehicles for transportation in locations like Los Cabos and Cancun Riviera Maya, with plans for expansion. They also have a give-back program named “Kindness in Travel” where travelers can donate to support communities in need. Amstar ensures a seamless experience for travelers through their airport representatives, drivers, hotel representatives, and call center services. 

In this episode, John Werner, President and COO of MAST Travel Network, engages in conversation with Andrew Davis, Senior Manager of National Accounts at Holland America Line.

During their discussion, Andrew elucidates the distinctive attributes that distinguish Holland America from other products within the cruise industry. Notably, he emphasizes the enriching cultural experiences that they offer, making Holland America Line an exceptional choice for multi-generational travel. With an array of offerings catering to diverse interests, a Holland America trip ensures an enjoyable experience for all.

 Tune in to this episode to learn the nuances of Holland America's ships, experiences, and destinations, as it summarizes the essence of what Holland America represents.

In this episode, Pam Hoffee, President of Avalon Waterways, joins John Werner, President and COO of MAST Travel Network to discuss all things river cruising. Learn why River Cruising has become so popular in recent years and what Avalon is doing to separate themselves from the rest of the market. Pam highlights the intimate and unique experiences that river cruises provide. She also answers the common questions centered around river cruising and ocean cruising. Do you know about the port excursions that immerse you in local culture? Listen and learn on this week’s episode! 

In this week’s episode MAST President and COO John Werner sits down with EcoAmerica Tour's Director for the Western United States, Marc Ahumada. They discuss the company's history and its customized journeys across Central and South America since 1989.  EcoAmerica's specialty is Latin America. In this episode, expect to learn about various adrenaline building adventures and romantic experiences in tropical forests immersed in Costa Rica.

In this week’s episode MAST President and COO John Werner sits down with Hurtigruten's Business Development Manager, Glenn Eastwood, to discuss what makes Hurtigruten unique in the cruise and expedition space. Glenn emphasizes the authentic off-the-beaten path destinations that Hurtigruten visits and areas tourists don't normally populate. Tune in to hear the distinctive nature of this experience provider and learn how you can elevate your next cruise experience with staterooms up to every traveler's standards!

In this week’s episode MAST President and COO John Werner sits down with the staff of Cary Travel Express, Cary, Illinois to discuss five trips that their travel advisors took in the last year with Avanti Destinations. Explore Costa Rica with Dana Prichard, traverse Manchester, Edinburgh and the Lake District of Scotland with CTE Owner Neelie Kruse, see Normandy, France with Jan Callahan, head to the sea with Cheryl Krueger in Croatia and end the episode with Gale Timmer in Italy. John focuses on the highlights of their trips, asking about the unexpected, which travelers would be suited for each destination, and finds out the top highlights of each area.

MASTers of Travel continues with President and COO John Werner and MAST Member and Agency Owner Jenny Cagle of Elm Grove Travel in Elm Grove, Wisconsin. Jenny recently returned from a fun-filled trip to England and Scotland with Avanti Destinations and recounts the highlights of food, culture, and surprising modern twists. If you or your clients are looking for a great itinerary and a supplier that offers components throughout Europe check out this week's episode.

Youtube: https://www.youtube.com/watch?v=XUdS5IP_Uw4

Welcome back MASTers of Travel, in this episode MAST Travel President and COO John Werner sits down with Celebrity Cruises Manager of Cruise Tours Program Brendan Halcomb to discuss Experiencing Alaska. In this episode John and Brendan go in-depth on why Alaska cruising is a phenomenal option for multigenerational travelers, adventure seekers, and even first time cruisers. Learn about why Celebrity Cruises sets the bar for Alaska cruising, as well as the best times to sail, what to pack, and what you'll see on this bucket list trip.

Contact a professional travel advisor today by visiting: mvptravel.com

In the latest installment of MASTers of Travel President and COO John Werner discusses the latest on Oceania Cruises with Scott Kluesner, Vice President of Strategic Accounts. In this episode Kluesner details the onboard foodie experiences Oceania offers including the private dining experience -- Privee. Along with dining and wine experiences, Oceania has added new itineraries as well as a new class of ships sailing in 2023.

President and COO John Werner sits down with Vice President of Agency Sales, North America for Norwegian Cruise Line, Derek Lloyd to discuss NCL’s newest ship – the Prima. John and Derek detail the new line of ships from Norwegian, with all the updates and taking the cruising experience outdoors. Find out about the new Ocean Boulevard, infinity pools, and the exclusive updates to the Haven.

Have you ever envisioned yourself amongst the Giant Tortoises of the Galapagos Islands? Learn how you can set sail with Celebrity Cruises in the MASTers of Travel Interview by John Werner, President and COO of MAST Travel Network and Susana Romero, Director of Galapagos Sales & Communication for Celebrity Cruises. John and Susana detail the enchanting world of setting sail to the Galapagos with details on adventure, sustainability, and preservation.

https://blog.mvptravel.com/2021/06/04/masters-of-travel-series-15-celebrity-cruises/

MAST President and COO John Werner sits down with Margaret Campbell, Director of Marketing for Mayflower Cruises & Tours. John and Margaret discuss both domestic and international travel options. With advice on the type of travel that travelers are looking for. From foodie tours, to night life options, as well as great music discovery locations, and adventure travel, Mayflower is offering travers a great way to get back into travel.

In this episode of MASTers of Travel, MAST President and CEO John Werner sits down with Jennifer Halboth, Director of National Accounts for Globus Family of Brands, to discuss their latest product – Choice Touring. In this new touring style, Globus offers customers more flexibility, and more choices in their tours. There is something for the adventure traveler, options for foodies, and awesome nighttime activities. Tune in to discover your next great touring option! 

MAST Travel Network President and COO John Werner is joined, for the second time, by Journeys Travel Inc. Agency Owner Jeni Chaffer. In this sit-down John interviews Jeni as she is live from Sandal’s Grand St. Lucian in St. Lucia. Jeni provides insight into traveling to this Caribbean destination, as well as her experiences at both Sandal’s Grand St. Lucian and their other properties on the island and elsewhere. Find out what type of travelers Jeni suggests for this resort, as well as other options for must-dos on the island.

Welcome to episode 11! This week, MAST President and COO John Werner interviews MAST Member Kristi Peek of Embrace the Journey Travel. John and Kristi discuss travel regulations and first-hand experience in Costa Rica. Kristi has traveled to Costa Rica several times, most recently in November of 2020, where she stayed at Secrets Papagayo. Aside from Costa Rica, Kristi focuses her travel expertise on the Caribbean, Mexico, Hawaii, Alaska, Disney, and more! 

We are headed to Hawaii in episode 10. MAST President and COO John Werner sits down with Aggie Lewis of Aggie’s Travel Inc. to discuss her December trip to Maui. Aggie is a Hawaii Five-0 travel advisor and has been to Hawaii over 25 times. Aggie’s Travel is a full-service travel provider dedicated to providing personal and memorable travel experiences. Aggie Lewis has been providing travel advise for over 20 years. Find out about her most recent trip to Hawaii here! 

In episode 9 of MASTers of Travel, John Werner, the President & COO of MAST Travel Network sits down with Dawn Elmendorf, Business Development Manager, Midwest – USA, for Rocky Mountaineer. Rocky Mountaineer is one of MAST’s preferred suppliers and it is a Canadian rail-tour company in Western Canada that operates routes between British Colombia and Alberta. In this sit down, Dawn announces that Rocky Mountaineer will be launching their first United States routes in summer 2021. Find out more about this exciting announcement here! 

In episode 8 MAST President and COO John Werner sits down with Fairytales & Sunsets Travel owner Tammy Richardson. Tammy details her recent trip to St. Lucia and discusses her passion for the Caribbean. Tammy prides herself in gaining the knowledge to create memorable experiences for all her clients. If you are interested in current travel to St. Lucia, stay tuned!

In episode 7 MAST President and COO John Werner sits down with World Travel Jacksonville owner Sherry Blair. Sherry has been in the industry for almost 4 decades and details her account of a recent trip to Savannah, Georgia and Charleston, South Carolina. If you are looking for good food, a little southern charm, and a great domestic travel location this episode will give you great details about traveling to the south right now.

In episode 6 of MASTers of Travel, John Werner, President and COO of MAST, virtually sits down with MAST Member and Agency Owner Karen Kimmey of Ok Travel Agency, Chicago, Illinois. John and Karen discuss her most recent trip to Las Vegas, and how Sin City is handling regulations of social distancing and limited capacity. Ok Travel is a full service travel agency specializing in all types of travel. They have been open since 1989, and are passionate about making their client's travel dreams come true. Karen has traveled to Las Vegas dozens of times, and wants people to know that even with the restrictions, your favorite locations might be a little different, however getting out there and traveling is the important part.

MAST President and COO John Werner sits down with MAST member and agency owner Kelly Ortiz of Guru Travel, Elgin Illinois. In Episode 5 John and Kelly discuss Kelly's recent trip to Disney World. Kelly is an all things Disney expert. Not only does she run Guru Travel, but she also has a popular blog and online presence that covers her love and expertise of Disney. This episode asks the question: through all the changes and social distancing measures, is the magic still the same? Find out more in our latest episode of MASTers of Travel.

In episode 4, MAST President and COO John Werner sits down with Liisa Gunter of Cary Travel Express, Cary Illinois, to discuss current travel to the Dominican Republic. Liisa specializes in Mexico and Caribbean travel holding her AmResorts Master agent certificate. She loves this area in the world and has traveled to almost all AmResorts. Liisa recently traveled to the Dominican Republic with a stay at Secrets Cap Cana, check out the latest episode of MASTers of Travel to learn more!

John Werner, President and COO of MAST Travel Network sits down in this installment of MASTers of Travel with agency owner Jennifer Walker of Jennifer Walker Travel, Washington, Illinois. Jennifer has been in the travel industry for over a decade and has been an agency owner since 2015. She enjoys traveling with her son to locations around the globe, and truly sells the world. In this episode, John and Jennifer discuss current travel and what the difference one location to the next can make, as well as how quickly policies are changing. Jennifer recently spent time in Cancun, Mexico as well as in Montego Bay, Jamaica.

John Werner, President and COO of MAST Travel Network sits down with MAST member and agency owner Patty DeRoo of Crystal Lake Travel, Crystal Lake, Illinois to discuss her experience traveling during COVID-19. Patty has been with Crystal Lake Travel since 2003 and in the industry since 1991. She specializes in Destination Weddings and Honeymoons. Patty traveled to Mexico twice over the summer and visited properties, staying at the Hyatt Ziva in Cancun. Patty details her experiences from airport changes, to resort regulations, as well as what she sees as permanent adjustments to the world of travel.

MAST Travel Network President and COO John Werner along with Journeys Travel Inc. Agency Owner Jeni Chaffer take an in-depth look at the current state of travel, specifically in regard to destination wedding planning. Jeni has been in the travel industry since 2006, and specializes in destination weddings, romance and family travel. John and Jeni discuss how COVID-19 has played a role in destination weddings, and what couples are doing right now to continue planning their dream days. From wedding sizes, to new locations, destinations weddings are continuing, but in new ways that will continue to evolve as the world and the travel industry adjusts. John and Jeni discuss both international and domestic options, LGBTQ+ destination weddings, as well as some of the most unique destination weddings that Jeni has ever planned.