Master Samurai Tech Radio – Details, episodes & analysis

Triage tools for appliance repair service calls are all the rage today. Whether based on a frequent parts replacement database or more sophisticated database queries and constructs using AI, there's lots of talk about these products. Team Samurai weighs in on this topic to discuss the proper and improper use of these tools. In the hands of a skilled tech, they can be a time saver. But triage tools cannot make a skilled tech out of PCMs. Lots of nuances to this topic so listen in. Link to the "Errors, Omissions, and Dummy Directions" video mentioned in this episode: https://appliantology.org/blogs/entry/1259-video-errors-omissions-and-dummy-directions-in-service-manuals/ Learn real appliance tech skills at Master Samurai Tech Online Appliance Repair School: https://mastersamuraitech.com/online-appliance-repair-courses/ Get service manuals, continuing training, and peer-to-peer tech support at Appliantology.org: https://appliantology.org/blogs/entry/1027-tech-memberships-at-appliantology/

In this Live Dojo, the assembled brethren from Appliantology Monday Morning Quarterbacked a problem a tech was facing on a Whirlpool refrigerator and failed to fix. Turned out the problem was a loading down of the DC power supply caused by a wet evaporator fan motor. We talked about how he could have identified this as an issue and some general SOPs to follow when faced with this issue. Learn real appliance tech skills at Master Samurai Tech Online Appliance Repair School: https://mastersamuraitech.com/online-appliance-repair-courses/ Get service manuals, continuing training, and peer-to-peer tech support at Appliantology.org: https://appliantology.org/blogs/entry/1027-tech-memberships-at-appliantology/

https://youtu.be/cUi7TI7CHLI   In this special episode, we explore the question of size of the Samurai's ego. Turns out that it's so massive that we needed a whole episode devoted to it. Yes, size does matter! Also: - Upcoming ASTI in St. Petersburg - Tech training challenges - Three stumbling blocks to becoming a better tech - What makes Appliantology so great? - MST Alumnus program You can listen to just the audio portion of the vodcast in the player below:

https://youtu.be/amL4HPgl-Qw   Industry News: Employment numbers for the appliance repair industry Whirlpool lawsuit against Samsung because Samsung is kicking Whirlpool's corporate *ss on front load washers Samsung opening a new, state-of-the-art $380 million manufacturing facility in South Carolina Kenmore appliances on Amazon Appliantology monthly workshops: https://appliantology.org/calendar/event/822-webinar-appliantology-workshop-using-appliantology-as-your-indispensable-appliance-repair-information-tool/ Refrigerator sealed system repairs: what you really need to know https://appliantology.org/blogs/entry/999-sealed-system-repairs-the-mystique-the-reality/ Top Kendo Master at Appliantology each month wins $100! https://appliantology.org/blogs/entry/1000-the-top-kendo-master-each-month-wins-100/ Oven and Range repair training course- just in time for cooking season https://mastersamuraitech.com/online-appliance-repair-courses/oven-range-repair-training-course/ You can listen to just the audio portion of the vodcast in the player below:

https://youtu.be/XvGHkrP3V-g   - Industry news: Consumer right to repair laws coming to a state near you. Consumers will have the right to purchase appliance service manuals from the manufacturer. What does it mean for you as a professional appliance repair technician? - The Ten Step Tango troubleshooting procedure: Troubleshooting techniques for any appliance brand or type. If you aren't already registered at the site, click here to sign up for the free TST course. - Tech training webinars at MasterSamuraiTech.com and Appliantology.org - Monitoring the training progress of your technician who is enrolled at the Master Samurai Tech Academy. Online appliance repair training: Master Samurai Tech Professional appliance technician support: Appliantology.org You can listen to just the audio portion of the vodcast in the player below:

https://youtu.be/3sFRrYGMeM4   In this long-awaited episode, the Samurai and Mrs. Samurai recap the recent Annual Service Training Institute. Some of the links referenced in the podcast: - Photos from ASTI 2017 - MST Ten-Step Tango Troubleshooting Procedure - Understanding "Loading Down" in Appliance DC Power Supplies You can listen to just the audio portion of the vodcast in the player below:

https://youtu.be/yh5l7Qf1bZk   Introducing the mysterious Son of Samurai (yes, the actual spawn of Samurai), the man behind the scenes running Appliantology.org and MasterSamuraiTech.com. He's also a certified Master Samurai Tech and the Samurai's service call partner. In this episode we talked about: - Son of Samurai, who he is and what he does to keep our websites running - Behind the scenes at Appliantology - Common user questions at Appliantology - What it takes to be a professional appliance repair technician today - Getting the most out of your Professional Appliantologist membership at Appliantology.org Subscribe to this podcast at http://mstradio.com Subscribe to our newsletter at http://mst.buzz You can listen to just the audio portion of the vodcast in the player below:

https://youtu.be/xCqKdgQkz-o   Special 4th of July episode: - Industry News: Haeir buys GE Appliances; new Wolf induction cooktop; Italian appliance manufacturer, SMEG, gaining market share - Firing your customer; identifying and harpooning "land sharks." Link to article discussed in the vodcast: https://www.groovehq.com/support/how-to-fire-a-bad-customer - Current thinking on responding to negative reviews - Dealing with unreasonable customers - Master Samurai Tech news Learn more about managing an appliance repair business and your customers in our online business course. Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com Subscribe to our newsletter at http://mst.buzz You can listen to just the audio portion of the vodcast in the player below:

Memorial Day 10% tuition discount Two new FREE and fun courses: - Internetology: Basic Internet for Everyone - Appliantology 101: Your Guide to the Ultimate Appliance Repair Information Tool Weekly tech training webinars and recap of the most recent one Circuit Fu - bringing back the lost art of appliance repair The MST newsletter is chock full of appliance repair goodies, subscribe now at MST.buzz https://www.youtube.com/embed/3f-IsPPI4K0   Subscribe to the podcast on iTunes or Android and listen to past episodes at mstradio.com You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android:

Another all-new vodcast episode of Master Samurai Tech Radio! In this killa episode: - Weekly tech training webinars, aka., Office Hours, for MST Academy students and Professional Appliantologist members at Appliantology.org. - Webinar recordings available for both students and PA members. - Open Q&A Office Hours- a great time to ask questions about a schematic or tech sheet that you're having troubles understanding. - Live Tech Help at Appliantology.org! https://www.youtube.com/embed/aLIz0prWwdA   Subscribe to the podcast on iTunes or Android and listen to past episodes at http://mstradio.com You can listen to just the audio portion of the vodcast in the player below or subscribe on iTunes/Android: