Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode with Michelle Pascoe, we lift the lid on mystery shopping and what it really reveals about leadership, service, and customer experience. From why traditional surveys fail, to how insight-based mystery shopping exposes what leaders never see when they are not present, this conversation explores how organisations can turn observation into improvement. We also look at generational expectations, the role of robotics, and why human connection still matters more than ever. SOUNDBITES Mystery shopping explained beyond the myths.Why surveys fail when feedback goes nowhere.What leaders miss when they are not on site.How insight-based reports outperform tick-box scores.The role of human connection alongside robotics.What Gen Z expects from seamless service.Why Net Promoter Score needs context to matter.Turning customer data into real improvement. ABOUT MICHELLE PASCOE Contact: https://www.michellepascoe.com LinkedIn: https://www.linkedin.com/in/michellepascoe/ Renowned for her expertise in the hospitality industry and backed by over three decades of experience, Michelle Pascoe is a Mystery Shopping expert, a Certified Speaking Professional delivering conference keynotes on the Customer Experience as well as workshops on Customer Service Excellence to frontline teams. ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback, Kindle or audiobook. Amazon USA ⁠⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠⁠ Amazon Australia ⁠⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠⁠ If you would be willing to leave a review so others know it’s a good read, Nina would appreciate it. === Brainpower Training Australia To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === Speaking site: NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠⁠⁠HERE⁠⁠⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

Having travelled to 75 countries and uncovering 37 powerful insights from the world’s most creative minds, Fredrik Härén is a global creativity explorer. In this episode, discover fresh ways to think, create, and solve problems from Greece to Bhutan. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release.   Soundbites [01:11] The World of Creativity and its 37 global insights. [04:47] GREECE: Find the Path: Creativity as process, not failure. [07:50] Kaitakusha: Cultivating the future with generosity of spirit. [09:50] Doing Quotient (DQ). [10:50] Curiosity as the foundation of creativity. [14:40] Hostage negotiator’s technique of using positivity to stay creative. [17:30] SWEDEN: Confidently doubting as the creative sweet spot. [20:10] “Tetelestai”: To know when to end.   CONTACT FREDRICK HAREN Website: https://www.professionalspeaking.com/ LinkedIn: https://www.linkedin.com/in/fredrikharen/   ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback or kindle. Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠ Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠ You can read the Kindle version on your PC, laptop or phone; you don’t need a Kindle device. Feel free to leave a review so others know it’s a good read. === Brainpower Training To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠ === NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

So what tactics create rapport when conducting an investigation conversation? You can tell them, "I'm here to help you tell your side of the story." Let the power of silence raise the internal stress. Ask probing questions. Observe if they are overly helpful. Baseline questions determine truthful response behavior, so that when you increase the stress of internal cognitive dissonance, when you point out incongruencies, that's when you get the real story, the real facts. ABOUT DAN GOODWIN Provocateur of Pattern-Interrupt and Keynote Speaker on Clear Communication, Dan Goodwin is a former internal investigator for over 19 years with a Top 100 corporation.  Trained in interrogation and interview techniques, Dan assists clients to make good decisions. Contact: dan@cyaconsulting.services Watch podcast videos on C-Suite TV here: https://c-suitenetwork.com/tv/shows/manage-self-lead-others/ and Youtube here: https://www.youtube.com/channel/UC9gD66WEKXUMhklDYogu4SA ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others Learn more about your ad choices. Visit megaphone.fm/adchoices

Adaptive leadership is understanding how to problem solve and make decisions and to see decisions as being one of two types, technical and adaptive. It's learning to recognize what is a technical Vs. an adaptive problem. Moving from chaos and complacency to congruence. What kind of mental models do we have about how we solve this problem? What kind of structures do we have in our organization that's creating this problem over and over and over again? Using wicked problem learning circles. ABOUT KIRK FISHER Holding a Masters degree in Human Development and accredited in Adaptive Leadership, Kirk Fisher is a qualified coach and a Melbourne-based Facilitator with Brainpower Training Pty Ltd,  He's held senior leadership and management positions - Principal Director of Learning and Development at Workplace Training Advisory of Australia, and Director and Head of School at the National Excellence in Schools Leadership Institute. His focus is unlocking potential for teams by helping them to connect with purpose-based culture and leadership. Having authored and presented papers on Leadership, Education and Mindfulness, Kirk has worked in Cultural Change, Communication and Leadership. Contact: https://www.brainpowertraining.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others Learn more about your ad choices. Visit megaphone.fm/adchoices

The underlying subconscious need to belong trumps Strategy or a Values statement written on a piece of paper. The Values statement is rarely lived by senior decision makers and people in the organization.  In organizations there may be a purpose statement, a mission statement, a vision statement, a set of values . . .  Middle managers are confused by what they are to pay attention to. I encourage leaders to ask these questions: 1. What is our strategy and what are we trying to achieve?  2. Do we have the culture we need to execute this strategy?  The intersection between culture and strategy is absolutely critical. 3. What are the behaviors we need to see more of, to successfully execute this strategy? Without knowing that, your strategy is a piece of paper. Perhaps as well as having a values statement organisations could have a Culture statement, using the 10 dimensions listed in my book,, "Rules of Belonging" ABOUT FIONA ROBERTSON As Head of Culture at one of Australia’s "Big 4" banks, the National Australia Bank, Fiona introduced a set of values and a new purpose. Author of "Rules of Belonging - change your organisational culture, delight your people and turbo-charge your results’", Fiona Robertson is a culture, leadership and teamwork expert who holds an MBA from London Business School. Contact Fiona Robertson: https://fionarobertson.com/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Ira Wolfe, you talk about leadership, agility and the six essential qualities of a leader. And one is critical thinking. How do you define critical thinking? We talk about adaptability and part of that is mental flexibility. It's dealing with ambiguity; taking conflicting messages and trying to make sense of that, correlating what parts work and which ones don't. It's the ability to deal with cognitive dissonance, especially when you deal with politics and things. The other part of cognitive critical thinking is your ability to reason, certainly, but it's also the ability to do it quickly. And in my core businesses we do pre-employment and leadership testing and cognitive testing was always a part of that. So there's a quality part of critical thinking such as, are you curious enough? Do you do your due diligence? Do you ask enough questions?  Do you reflect on your solutions? So many people just take it for granted; they read the headlines and they move on. So it's curiosity.  Do people have a belief if it ain't broken, don't fix it or do they consider options?  And either scale can be a problem. Sometimes things that work should be repeated because they worked’ they’re tried and true. But sometimes you have to at other options, but you can go down rabbit holes with that.  Sometimes people just love new ideas and if something doesn't work, they hop to another idea and then another idea. So we look at a balance of open-mindedness and willingness to change. How much do you rely on facts vs. intuition?  Are you know risk-tolerant or risk-averse?  Are you cautious? Are you impulsive?  So when we talk about critical thinking, we want to think, “Oh, they're smart. They make good decisions.  How do they make those decisions? What's their approach?  Are they curious?  Are they fact-based or do they rely on instinct or consider other options?  How do they evaluate the risk in that? And then we also measure, we look at the speed at which they can do that.  Some people are really good thinkers but they can't do it when somebody's watching under the gun.  And there are times, especially in a VUCA world, where you have to make snap decisions on the front line.  ===  About Ira Wolfe Ira Wolfe is a prolific blogger, podcaster, and author. Ira’s company, Success Performance Solutions, provides employee assessments and recruitment consulting. His TEDx talk, "Make Change Work for You," became the inspiration for his latest book Recruiting in the Age of Googlization: When the Shift Hits Your Plan.Contact Ira Wolfe Contact: https://www.irawolfe.com/ https://performancesolutions.com/ Linkedin: https://www.linkedin.com/in/irawolfe/ Nevernormalnews.com ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia. Visit https://ninasunday.com As Founder/Owner of Brainpower Training Pty Ltd you can arrange for a Facilitator to deliver face-to-face team training Australia-wide. Visit https://www.brainpowertraining.com.au The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Anneli Blundell specialises in interpersonal intelligence - the ability to understand and navigate the people dynamics in a given situation. Co-author of several books on shifting human behavior, including 'Developing Direct Reports: Taking the guesswork out of leading leaders,' Anneli provides a reference guide for developing leadership performance on the job.   TALKING POINTS Why develop the performance of others? Self-leadership is making sure that we equip every individual to lead themselves. These days it's the demise of the solo leader and rise of the momentary leader. And in order to cultivate those skills, we need a targeted development approach.   The traditional approach to performance management is broken. Immediate feedback is important, not saving it up for an annual conversation. There is great power in affirmative feedback and people underestimate the value of shining a light on what's already working. You can say, ·      “I especially love the way you . . . ·      “It was really powerful when you . . . “ The Pygmalion effect, where people rise to the elevated expectations we have of them vs the Golem Effect where we shrink to the lowered expectations people have of us. ABOUT ANNELI BLUNDELL CSP Anneli Blundell was awarded L&D Professional of the Year, 2021, from the Australian Institute of Training and Development, Contact: https://anneliblundell.com/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. https://linktr.ee/ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices

A robust conversation with sales expert, Tony Eades about the results of a Hubspot CRM report (2021) researching sales activity and what works, published at https://blog.hubspot.com/sales/sales-statistics Tony shares how to sell smarter with your sales process. I learned a thing or two! View the video version HERE: https://www.youtube.com/watch?v=Lrw06AhBKus and subscribe to the channel. Hubspot Sales Statistics Here are the top ways to create a positive sales experience, according to buyers: Listen to their needs (69%) Don't be pushy (61%) Provide relevant information (61%) Respond in a timely manner (51%) Following up 80% of sales require 5 follow-up calls whereas 44% of salespeople give up after one follow-up call. 35-50% of sales go to the vendor that responds first.  Sales Call statistics  23. The use of collaborative words had a positive impact on the calls and using "we" instead of "I" increased success rates by 35%. 6. It takes an average of 18 calls to actually connect with a buyer.  7. Only 24% of sales emails are opened.  9. At least 50% of your prospects are not a good fit for what you sell.  10. 77.3% of respondents said their company provides at least one quarter of their leads.  Sales Follow-Up Statistics 11. 60% of customers say no four times before saying yes whereas 48% of salespeople never even make a single follow up attempt. 12. 80% of sales require 5 follow-up calls whereas 44% of salespeople give up after one follow-up call.  23. The use of collaborative words had a positive impact on the calls and using "we" instead of "I" increased success rates by 35%.  24. Using "Did I catch you at a bad time" makes you 40% less likely to book a meeting, while asking "How are you?" increases your likelihood of booking a meeting by 3.4X.  34. Here are the top ways to create a positive sales experience, according to buyers: ABOUT TONY EADES Tony Eades is Chief Strategy Officer at Salted Stone and leading advisor of inbound marketing strategy in Australia. With 25 years of business experience, in-depth knowledge of branding, marketing trends and technology here and in the US, and with multiple media appearances and keynote addresses, Tony is a highly sought-after marketing expert from SME to corporate brand strategy. Contact: http://saltedstone.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Jennifer Eggers is co-author of ‘Resilience: It's Not About Bouncing Back’ (with Cynthia Barlow) and founder of LeaderShift Insights focused on building adaptive leadership and alignment at recognized brands globally. After serving in several leadership roles for Fortune 500 companies Jennifer founded this firm. She believes resilience is the key ingredient to building healthy, thriving leaders and organizations. Creating a Resilient Team Mindset.  Building a Resilient team  Create alignment Your purpose, definition of success and core beliefs drive alignment  How is resilience not the same as coping? If resilience can be learned, how can we enhance our ability to be resilient?  What are characteristics of resilient people and organisations? Grasp on reality Meaningful Improvise Adaptive Leadership style. -      Willing to be wrong -      open to revolutionary innovation   What traps derail performance?   What is an adaptive challenge? Model: Mindset, Choices, Core Beliefs Why is authenticity critical to resilience? What are the biggest derailers of a Resilient Mindset? – guilt, resentment  Tell us about the snicker test.  What are the physiological symptoms of fight or flight?  Kouzes and Posner. 5 core practices: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, Encourage the Heart.    Stimulus-Response Gap. Victor Frankl wrote, "Between stimulus and response, there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom."   Pause to choose vs. React. CONTACT: https://leadershiftinsights.com/ Email: info@lsiteam.com Book on Amazon: https://amzn.to/3IfnsnY ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' Amazon: https://amzn.to/2DQyZts The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

 David Deane-Spread is a hostage negotiator for business. He helps businesses having toxic people problems turn it around. “You cannot manage people, you can only lead them,” says David. “You have to influence, persuade, coach, support, champion, inspire and encourage them. You can't just command them.”   My questions include:  What do you find is the biggest mistake managers make trying to deal with difficult behaviors?   What's a process a manager can use when trying to deal with difficult behaviour?   Tell us more about the deadly triad: ·      difficult behaviors ·      blocking progress ·      misalignment that wastes resources and time.   Leaders are meeting fatigued. They already have too many meetings. And some meetings work well and most meetings don't.   There's a lack of distinction between implementation and execution. You've got strategy, implementation and execution and all three require planning.   What's the difference between leadership and management? When I hear people talking about people management, I know that they don't know what they're talking about.   You have to influence persuade coach support, champion, inspire and encourage them to do those things. You can't just command them. All of the stress created in ourselves is not created by what's happening, it’s created by what we think about what's happening and how we think about what's happening. Why people lie is because they're scared; they might be scared of the consequences. #difficultconversations #performanceimprovement #attitudeiseverything ABOUT DAVID DEANE-SPREAD Contact: https://metattude.com/resources/ David Deane-Spread is a former commissioned officer in the Australian Defence Force and a covert operations leader in law-enforcement.  He developed coaching and development skills in government service while leading high performance teams for high risk operations.  David served as a director and CEO of both private and public companies in Australia and overseas. As an expert negotiator, David helps leaders with difficult negotiations, difficult conversations and difficult situations, harnessing experiences from his background. ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Author of ‘Mastery Under Pressure’, Tina Greenbaum is a highly-sought after Optimal Performance specialist. I open the episode with the question, You write, “Being good at your profession doesn’t make you automatically good at your job”. Tell me more. The conversation is free-flowing and deep covering questions such as: Change is all around us. Do we have to create change or does change simply find us these days? Is there a problem with inability to focus?  • What’s stopping us? • How can we increase our ability to focus? What is Mindfulness? How can we embrace Mindfulness? Tell us about belief systems and . . . limiting beliefs? How can we overcome negative thinking? Is it a habit we need to intentionally shift?  Are positive affirmations a good thing? Is Thought Replacement a good or a bad thing, or is there more to it? 7. What’s the difference between productive thinking and negative thinking? 8. What can a leader do when they encounter their own fear?  How can we clear our fears? 9. How can we create powerful visualisations? ABOUT TINA GREENBAUM Contact: https://www.masteryunderpressure.com/ With a Master’s in Social Work and a Master’s in Education, and being a licensed psychotherapist and sports psychology consultant, Tina Greenbaum gives high-performing executives the skills they need to work inside any corporate culture.  Tina knows how to transform negative self-talk into productive thinking. Tina says, “Being good at your profession doesn’t make you automatically good at your job”.   ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode we speak with former CEO, Rod Collins who tells us, "We’ve arrived at an existential choice; a digital fork in the road." To build more intelligent organizations, we trust that nobody is smarter than everybody, leverage collective intelligence, and invest collaborative power rather than coercive power. Bitcoin and Blockchain as it exists today is in its primitive form, equivalent to 1903 when the Wright Brothers flew the Wright flyer in Kitty Hawk. We can choose to build the Internet of Things and Artificial Intelligence applications on blockchain platforms. === All through history humans have almost exclusively chosen one type of social system, the command and control management model; a centralized, top down hierarchy. They decided to leverage the intelligence of the elite few. They make central plans and ascribe coercive power to enable them to enforce both ideological conformity and compliance. For most of us we can't conceive how anything would be done if nobody was in charge. When you practice collaborative power, you welcome diversity of opinion. When you build collaborative power in networks, all voices matter. Nobody is smarter than everybody. A fundamental human need is autonomy. And one of the problems with hierarchies is it kills autonomy, and in the process kills innovation, The organizing principle of centralized top-down hierarchies is to trust authority. We give power to the intelligent few. But when they don't welcome diversity of opinion and encourage ideological conformity, they bake in the unconscious biases of the experts. When you encourage everybody's voice and look to discover common ground, then you are more likely to arrive at real common ground, When you leverage collective intelligence you move past biases to come to a higher level solution than any lone individual could ever devise. #Internetofthings, #AI #blockchain #BITCOIN #IoT #artificialintelligence #blockchain ABOUT ROD COLLINS https://rodcollins.net/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode we republish a classic conversation referenced in the new book, Manage Self, Lead Others:Constructive Conversations, True Self-Leadership and Culture You Can’t Fake by Nina Sunday. (Amazon). Brendan Rogers turns the spotlight on Nina Sunday to unpack rookie mistakes new managers make, and how to avoid them. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode.release.   Soundbites [01:00] Why leaders need to hear this conversation [03:08] Link between culture and team performance results [04:37] Turning mistakes into growth and improving team motivation [05:09] Work experience that shapes views on feedback [06:57] Learn to have better conversations [08:22] The big picture of leadership [11:24] Why one-on-ones are essential for communication and trust [15:32] One-on-ones and job rotation to unlock hidden strengths [18:01] The role of psychometric tools in managing individuals [20:30] Balancing laissez-faire leadership [21:26] The danger of shutting down innovation [23:22] Constant reinvention and valuing staff ideas [25:25] Google’s Project Oxygen on effective management behaviours [26:36] Culture through informal rituals [29:35] Phone use at work and setting clear expectations [30:58] Choosing the right language for feedback [33:35] Organisational theory and avoiding workplace disharmony [35:12] Leading from the front vs. from the side [38:22] Impact of small irritations left unaddressed [42:29] Not creating a second curve for growth [44:48] New challenges and projects to maintain engagement [47:40] Missed opportunities to offer career progression within roles [49:41] Hiring lessons and using interns as a talent pipeline [51:16] How young professionals value portfolio careers and side projects [52:23] Neglecting your own capability development [53:37] Google’s Project Aristotle and the importance of psychological safety [54:32] Conversational equality and inviting all voices [55:50] VW ''Dieselgate'' and the dangers of groupthink [57:14] Brainstorming and continuous improvement [59:29] Leadership skills in associations and community roles [01:01:17] Why leaders must use mistakes as learning opportunities [01:02:57] Systems, checklists, and protecting corporate memory [01:05:04] Asking questions in one-on-ones to improve communication [01:07:02] Cultivating loyalty through acknowledgment [01:08:33] Publicly sharing customer compliments to build confidence CONTACT BRENDAN ROGERS Website: https://leaderbydesign.au/ LinkedIn: https://www.linkedin.com/in/bjrogers01/   ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback or kindle. Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠ Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠ You can read the Kindle version on your PC, laptop or phone; you don’t need a Kindle device. Feel free to leave a review so others know it’s a good read. === Brainpower Training To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠ === NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠ === BLOG To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

Author of "Game of Inches", Nigel Collin answered a call to adventure, taking his business audience with him. Armed with a video camera, Nigel set off on solo motorbike trips into remote Australia to interview everyday Australians with ingenious ideas who made them happen. His intention was to share their stories to inspire others to pursue their own innovative ideas.   Nigel has unique insight into what it takes to be innovative and drive growth through ingenious ideas. Contact: https://www.nigelcollin.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

What does a People, Talent and Education Mentor do? I speak with Lori Luhrmann about her brilliant career (including being a jockey at age 14) and now with the Mounties Group in Sydney, Australia, Lori discusses what's top of mind with recruiting, onboarding and motivating people. The Mounties Group offers members and guests access to 9 Clubs and 2 Resorts plus businesses in Child Play, Fitness, Retirement Living, Hairdressers, Allied Health and Medical Services. This freeform conversation includes responses to questions such as: How important is testing as part of the recruitment process? Have you got a favorite psychometric test that you use? How did you move into leadership roles and any tips for aspiring people managers? ABOUT LORI LUHRMANN With 30 years’ experience as a Human Resources manager, including 11 years in heavy and hazardous industry, (Oil, Gas and Mining), Lori Luhrmann focused on Leadership Development and behavioural and cultural change through training, experiential learning and coaching. Lori created Safety cultures in work environments in Africa, USA, Canada, Egypt, Azerbaijan, Trinidad and Tobago, UK, Asia, New Zealand and Australia. From starting her career as a jockey (jockette) at age 14 in country New South Wales, Lori seeks to make a difference and approaches her work with passion.  ABOUT THE HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Book Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or Leading People series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' Nina hosts 30-Day Challenges online for any timezone. Priority Management https://www.brainpowertraining.com/challenge-priority-management and coming soon, Business Writing, Customer Service and Leading People 30-Day challenges. The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode I'm with Jeremy Larkins, Executive Director of the Customer Service Institute of Australia. Just as the Customer Service Institute of America has the exclusive North American rights to certify organizations against the International Customer Service Standard, so in Australia, the Customer Service Institute of Australia assesses organizations to be certified to the international standard. The standard helps organizations improve quality and effectiveness of all aspects of customer service strategy, policies and systems. QUESTIONS: What is the biggest mistake companies make in customer service? What's the biggest gap when you start looking at their processes? Assuming they know what the customer wants and that they're done. They've asked enough questions, but you cannot survey enough at every step of the customer journey. Do organizations find that when they're actually at the point of comparing how they sit against the standard that a lot of them have got some of the things in place, but there are things that they didn't even think they needed to do? And to even go through the process of applying for accreditation, it's almost like engaging a consultant but at the end you've got a seal of approval that you can take to the marketplace and say, look at us, we are now accredited in the international customer service standard. Should I spend money on learning and development improving the competencies of our staff? Does CX - Customer Experience - override the old customer service term? Understanding the lifetime value of a customer. Another perspective is customer relationship and one of the attributes is having a customer charter Empowering staff to resolve issues and complaints. You've got a revised version of the complaints handling framework. How do you motivate frontline workers to offer discretionary effort that's required to give good customer service, It's possible to unleash the customer service champion in everyone. Customer service is everybody's business. ABOUT JEREMY LARKINS Contact Jeremy Larkins HERE https://www.linkedin.com/in/jeremylarkins/ info@csia.com.au or via the Customer Service Institute of Australia: https://www.csia.com.au ABOUT THE HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com or info@brainpowertraining.com.au Book Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/ Author of ‘ "Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success" https://amzn.to/4auixMb The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Google’s now famous Project Oxygen started as ‘The Manager Project’. The PiLab (People and Innovation Lab) Team researched questions such as: How do managers impact team performance? Do managers matter? How can we create amazing managers, not just competent ones? Comments in the annual Google Great Manager Award nominations were analyzed, as well as thousands of surveys and performance reviews. A set of 8 (plus more recently another 2, making 10) good behaviors common among high-scoring managers was identified. In this episode, find out the finer details of the 8 Good Behaviors of a Manager: ·      how to empower others by expanding their capabilities ·      the difference between a manager and a leader ·      how to give performance feedback using the BFIR model ·      become willing and able to handle difficult conversations ·      how to cultivate a sense of mission and shared vision ·      how to inspire continuous improvement and innovation ABOUT NINA SUNDAY Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday Book Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or Leading People series. Visit: https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' Nina hosts 30-Day Challenges online for any timezone. Priority Management https://www.brainpowertraining.com/challenge-priority-management and coming soon, Business Writing, Customer Service and Leading People 30-Day challenges. The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

The Hierarchy of Motivation – energy, needs, talents and purpose - identifies what motivates your behavior. It charts your ability to stay motivated, incorporate new learning and manage change. This grows proportionally with your ability to handle each level of the hierarchy. To improve your motivation capabilities: Get rid of your energy drainers. Approximately 80% of what drains your energy has to do with external factors such as others' behavior, decisions made by others, or circumstantial limitations. What really motivates you at work, engagement, and ultimately your success, rests on your ability to identify your energy drainers, and to generate options and actions to get rid of them. How can you know what motivates your team so it operates at a high-performing level? To improve your intrinsic motivation: Leverage your talents Your ability to acquire new competencies and maintain motivation depends on how effective you are at leveraging your personal talents. ABOUT HELLE BUNDGAARD Motivation Factor offers certification, coaching and consulting services Contact: https://www.motivationfactor.com hb@motivationfactor.com Author of The Motivated Brain, (co-authored with neuroscientist, Jefferson Roy from MIT, Boston), Helle Bundgaard is founder of Motivation Factor Institute focusing on translating discoveries in neuropsychology into hands-on tools that support motivation. Based in Denmark, Helle lectures at Universities and Business Schools in Asia, North America and Switzerland on how to manage motivation. ABOUT THE HOST, NINA SUNDAY Contact: nina@ninasunday.com or info@brainpowertraining.com.au https://linktr.ee/ninasunday If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally or in-person in Australia to lead a one-day workshop or series. Visit: https://www.brainpowertraining.com.au/signature-programs/ Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'  Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing, Customer Service and Leading People challenges. The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

In true slumdog millionaire style, growing up in India, Sreedhar Bevara, went from street vendor to waiter, from milk delivery boy to door-to-door salesperson, until, inspired by his brother, he found the aspiration for education, gaining his MBA and rising to become General Manager of Panasonic Corporation in Dubai. Author of two books, “Moment of Signal” (2018)  and “The Roaring Lambs: A Fable About Finding the Leader In You”, (2021) Sreedhar Bevara is a real life study on how embracing your moments of signals can help you realize your full leadership potential. Passionate about “finding the leader within us”, Sreedhar presents to audiences on this topic.  Contact: https://www.bmrinnovations.com sbevara@bmrinnovations.com ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators nationawide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

THANK YOU for all of the love! The response to our publishing Charles Handy’s conversation with Aidan McCullen, host of The Innovation Show podcast, has been astounding. The most listens in the first week than any other Manage Self, Lead Others episode to date. I love it, and I’m thrilled you do too. This episode is part 2, the second half of the conversation with Charles Handy, one of the most widely-known and influential thinkers on management, where Charles Handy shares his ·      model of the Shamrock organisation ·      the citizen organisation concept ·      how efficiency can be the curse of effectiveness ·      the donut principle ·      how individuals have negative power to stop things ·      the white stone story ·      importance of curiosity, boredom and itchiness ·      Aristotle's theory of Eudaimonia or active happiness   A former professor at the London Business School, Charles Handy authored many books, with his most recent book titled The Second Curve.   A big shoutout to Aidan McCullen, who kindly gave us permission to publish his interview from last year. Now it's over to Aidan McCullen speaking with Charles Handy. Enjoy. This is Part 2 (32 minutes). Previous episode was Part 1 To listen to more episodes from Aidan McCullen's superb podcast, The Innovation Show, go to: https://theinnovationshow.io/episodes/ ABOUT AIDAN MCCULLEN Aidan McCullen is a transformational consultant and Adjunct Professor at Trinity College Dublin where he runs a module called Emerging Trends and Technologies. Host of the podcast, The Innovation Show, McCullen exemplifies the permanent reinvention mindset, reinventing himself after an international career in professional rugby, then becoming one of the top innovators in digital media in the world. He is author of ‘Undisruptable: A mindset of permanent reinvention’, Contact: admin@theinnovationshow.io https://theinnovationshow.io/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators nationawide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this special edition of Manage Self, Lead Others we bring you a bonus - a conversation with one of the giants of management thinking, Charles Handy from Aidan McCullen's Innovation Show podcast, episode #196, Aidan was fortunate to spend an evening with Charles Handy at his home in London.  So many gems in this conversation - don't make a category error of turning efficiency into purpose, curiosity as the start of creativity and the difference between Managers (in charge of things) and Leaders (in charge of people) - intermixed with stories e.g. the road to Davy's Bar and why read Antigone by Sophocles. This is Part 1 (39 minutes). Next episode is Part 2. To listen to more episodes from Aidan McCullen's superb podcast, The Innovation Show, go to: https://theinnovationshow.io/episodes/ ABOUT AIDAN MCCULLEN Aidan McCullen is a transformational consultant and Adjunct Professor at Trinity College Dublin where he runs a module called Emerging Trends and Technologies. Host of the podcast, The Innovation Show, McCullen exemplifies the permanent reinvention mindset, reinventing himself after an international career in professional rugby, then becoming one of the top innovators in digital media in the world. He is author of ‘Undisruptable: A mindset of permanent reinvention’, Contact: admin@theinnovationshow.io https://theinnovationshow.io/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/   The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Avoiding the “Yes but . . .” trap is the theme of today’s episode with communication expert, Avish Parashar, author of, "Say 'Yes, And!': 2 Little Words That Will Transform Your Career, Organization, and Life!" This conversation helps to figure out where you have been saying, “Yes, but . . .” and how you can transform your results by switching to “Yes, and . . .”  ABOUT AVISH PARASHAR Avish Parashar fell so much in love with improv – improvisational theatre or comedy on the spot – while studying for his Bachelor Degree in computer science at University of Pennsylvania, that after graduating, apart from working as a computer programmer in Chase Manhattan bank for a time, he formed Polywumpus Improv Comedy, performing around Philadelphia for years. Avish progressed to speaking and workplace training, using improv comedy as a tool to teach business skills of creativity, innovation and adaptability. A past chapter President of National Speakers Association, Avish is author of 2 books, "Improvise to Success!" and "Say Yes And!”. Contact: https://avishparashar.com/ Email: avish@avishparashar.com ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Invite Nina Sunday to Speak, Train or Facilitate Interactive Learning Experiences, live online for any timezone or face-to-face Australia. Founder of training company, Brainpower Training Pty Ltd, she leads a team of Facilitators delivering workplace training Australia-wide. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', and with a Bachelor of Arts, Diploma in Education plus a career spanning education, sales and television, Nina is recognized by her corporate clients as the 'workplace maven' because of her team's ability to help people quickly develop breakthrough solutions Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter).   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally, or in-person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/   The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Sheryl Lynn is founder of JOYELY Studios, the Chair of Joy™ methodology and the program, JOY is Serious Business™ for corporations. The more we focus and prioritize joy and the more social issues we can resolve. How we create a framework for everyone to discover that joy is within and always accessible, has been Sheryl’s lifelong work. Contact: https://joyely.com/ Register now! Dec 6-10, 2021: https://joyely.com/global-joy-symposium/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/   The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Could 50% of the Fortune 500 vanish within eight years? In episode 169 of Manage Self, Lead Others video podcast, Dan Silberberg, master strategist for large enterprises, and with a storied CEO career, shares how Richard Koch’s Star Principle 2.0 redefines market dominance and the shift from static enterprises to uncopyable ecosystems. Experience each episode in a whole new way and watch every video version on our YouTube channel HERE Subscribe now to be the first to catch our next release. Soundbites [02:29] Introduction to Richard Koch’s The Star Principle and 80 / 20 Principle [02:52] Michael Porter's Five Forces model [06:24] How substitutes impact star businesses [06:59] Market shifts and changing consumer preferences [08:22] From company to ecosystem thinking [08:49] Predictions for Fortune 500 disruption and role of ecosystems [09:52] Service businesses enabling ecosystems [10:10] Adaptive intelligence and rapid market innovation [11:24] Cash cow stage and innovation timing [12:12] Agile innovation alongside existing cash cows [12:54] Static vs. exponential growth markets [15:26] Embedding innovation as standard operating practice [15:41] Shift from enterprise focus to customer-driven strategies [16:47] Key actions for using metrics effectively [17:07] Speed of reacting to data as competitive advantage [17:44] Building network platforms instead of static enterprises [19:27] Preview of “The Uncopyable Enterprise” eBook [20:14] Lessons from Buckminster Fuller [21:07] How to connect and work with Dan Silberberg CONTACT DAN SILBERBERG Website: https://entelechy.ai/ LinkedIn: https://www.linkedin.com/in/dansilberberg/ ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback or kindle. Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠ Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠ You can read any Kindle eBook on your PC, laptop or phone; you don’t need a Kindle device. Feel free to leave a review so others know it’s a good read. === To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠ === To visit Nina Sunday's speaker site for conference speaking, Australia and globally, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠ === Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠ === To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of the page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

Imagine living in months of darkness, the temperature hovers around minus 35 degrees and you’re stuck inside with no way in, and no way out. Rachael Robertson will reveal how she kept her team inspired and productive through Antarctica’s long, dark winter. She explains why respect trumps harmony and how she built a culture of collaboration, integrity and trust. And where she managed everything from a search-and-rescue following a plane crash, to resolving a peaceful settlement to the Bacon War.  You can get a copy of Rachael's book, "Respect Trumps Harmony", HERE Contact Rachael Robertson here: https://www.rachaelrobertson.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally, in-person in Australia. Visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/  Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, as well as Business Writing and Customer Service challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Matt Lovegrove leads EY’s Asia-Pacific “Work, Reimagined” project team, undertaking research and interpreting how clients need to rethink, repurpose and reshape work in a ‘coexisting with COVID’ world. Our conversation refers to the recently released EY Work Reimagined Employer Survey 2021. To listen to the first interview on the Employee EY Work, Reimagined Survey 2021 interview with Matt Lovegrove, go to Episode #40 or click HERE: Findings: 79% of companies plan to make moderate to extensive hybrid work changes. Yet only 40% have communicated these hybrid working plans.   Although employees want flexible work arrangements, 35% of companies want all staff in the office full=time when COVID-19 ends.   90% of employees want flexibility i.e. hybrid working Vs. 35% of employers planning a more traditional “office optimal”   GREAT RESIGNATION   54% of global respondents said they'd consider leaving their job post-pandemic if not given flexibility in when and where they work   72% of employers believe that workplace culture has improved since the onset of the pandemic, compared to 48% of employee respondents.    Results showed a clear disparity between the pace of flexibility efforts employers are putting in place Vs. the wants and needs of the employee in a post-pandemic workplace.     PLANNING Companies are at different stages of planning for the “new normal”. This has an impact on outcomes re culture and productivity ·      Planning now ·      Actioned already ·      Waiting Majority of employers are planning a hybrid return to work model: 35% office optimal 58% hybrid hopeful (flexible) 7% remote ready  The largest proportion (42%) believe “developing next-generation talent” is a risk they are most concerned about A majority of employers believe that both company culture and productivity have changed for the good (in line with what employees also reported).   Fairness and equity is the top challenge with some roles requiring fixed schedules or location, identified by 45% of employers. Others highlight talent retention (43%), and culture / collaboration (40%) as key risks.    ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/   The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

This exciting episode my guest is futurist and author, Rod Collins, former CEO, and host of the Thinking Differently podcast on C-Suite Radio Network. Rod describes how business leaders can access an untapped resource in their organizations: the collective intelligence of their own people. Rob goes into detail about a sequence of activities to lead a Collective Intelligence off-site event as a large group process to achieve consensus on handling a challenging problem. This process can rapidly uncover common ground and discover insights to craft breakthrough solutions.  Rod’s books include Wiki Management, highlighting tools and practices of a revolutionary new management model, and ‘Leadership in a Wiki World’, which illustrates how leaders can leverage the power of collective intelligence to sustain extraordinary performance in rapidly changing markets. Contact Rod Collins: https://www.linkedin.com/in/rodcollinsauthor/ Thinking Differently podcast: https://podcasts.apple.com/us/podcast/thinking-differently-with-rod-collins/id1551830342 ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com | info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service Challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

David Keenan is CEO of the remote Australian city of Mount Isa, listed in Guinness Book of Records as the world’s biggest, land wise (43,310 sq. kms), bigger than Switzerland.   With a population of only 24,000 and known as the 'oasis of the outback', Mount Isa is 1,800 kilometres or a 20-hour drive from the state capital, Brisbane. Copper, lead, silver and zinc are produced in one of Australia’s biggest mining-smelting complexes with its towering smokestacks.   David Keenan is a values-driven leader, keen to see those around him succeed. Integrity, honesty, enthusiasm and dedication are values that drive David, as well as making a difference in the community.   With qualifications in Business, Public Sector Management and Town Planning, and having held CEO roles in growth area local government for over two decades, David Keenan is current CEO at Mount Isa City Council. (In Australia local government entities are referred to as Councils, what listeners in other parts of the world might call counties or municipalities.) During his tenures as CEO at various councils even before Mount Isa City Council, David: led a values-based review of organisational culture finalised local Indigenous Reconciliation led urban renewal projects attracting investment been involved in tourism and events helped create 1,000 jobs in food processing, healthcare and transport through lateral thinking and effective advocacy, secured funding and grants  facilitated an award-winning medical precinct plan  ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Janet M. Harvey, author of Invite Change: Lessons from 2020, The Year of No Return, is CEO of inviteCHANGE, a coaching organization that shapes a world where people love their life’s work. An early adopter for creating a coach-centered workplace, Janet has trained and coached leaders at Fortune 500 companies, across 6 continents, for more than 25 years. TALKING POINTS The Gallup data released July 2021 of this year shows that only 36% or employees are actively engaged in organizations in the US and 20% globally. If 36% of employees are actively engaged, then it means 64% are not actively engaged. That’s an underperforming organization, let alone what says about the poor employee experience that managers are allowing to happen. And there are 2 categories in the ‘not actively engaged’ – those who are going through the motions, which means the organization is not getting their discretionary energy. They have it, but they're not using it at work. And the number of actively disengaged means they're toxic in the workforce. There they are in a bad mood. They are judgmental. They're disruptive and they're actively looking for another job! The blame game of the rear-view mirror. What parts of your life story contradict belief in your essence and blocks the vitality and actions that maximize potential.  CONTACT JANET HARVEY https://www.invitechange.com/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Nina Sunday hosts a 30-Day Challenge in Priority Management here: https://www.brainpowertraining.com/challenge-priority-management Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Rowdy has created and led great companies. Author of ‘Leadability: How great leaders are made’, and with a Masters Degree in Business Administration and a graduate of the Disney Institute, plus a Fellow of the Australian Institute of Management, Rowdy motivates, inspires and agitates individuals, teams and organisations to play a bigger game. TALKING POINTS [15:22 - 15:53] I climbed Mt Kilimanjaro for my 50th birthday, which was an incredible experience. When I got back I wrote the book because I was so impressed with the leadership skills of the Tanzanian guide who took us to the top of the mountain. The book is 30 tips on how to be a great leader, plus the story of the guide who took me up Kilimanjaro.    [21:45 - 22:29] There’s a shift from command and control style of leadership to collaborative leadership and then transformative leadership. And now it's really the humanizing of leadership, the ability to really understand and care and acknowledge people and their efforts and input.   There's a global desire for talent right now and if you don't genuinely care for the person already in your business, it's likely they're off somewhere else. [23:04 - 23:14] In the companies I work with, it's actually middle leadership who need the most work. ABOUT ROWDY MCLEAN Voted recently as one of Australia’s top 3 Speakers, Rowdy McLean is a motivated, down-to-earth, practical leader and business expert. He walks his talk. Rowdy believes that individuals, teams, leaders and businesses are capable of playing a bigger game. His best selling book “Play a Bigger Game” was published in 7 countries. His most recent book “Leadability” is another best seller. https://rowdymclean.com/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Nina Sunday hosts a 30-Day Challenge in Priority Management here: https://www.brainpowertraining.com/challenge-priority-management Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Michelle Bowden explains her ground-breaking Persuasion Blueprint model to understand persuasion and influence and identify what type of influencer you are. Author of 2 bestsellers: How to Persuade https://amzn.to/3VKqsAZ How to Present https://amzn.to/4coj6Iz TALKING POINTS   ✅ [2:32 - 2:55] I am fascinated by persuasive presenting in business, rather than just how to stand and gesture, how to breathe properly and how to use your voice. How do we go to a meeting and say whatever we've got to say and get people in the meeting to do something different, that we want them to do? ✅ [26:06 - 26:17] The law of requisite variety states that the person who can demonstrate the most flexibility in the communication moment is the person who holds the power. ✅ [28:18 - 28:30] There are three phases to a good presentation - analysis, design, then delivery. Analysis is where you work out, what do I want to achieve? ✅ [29:14 - 29:32] My model is called the Persuasion Blueprint. Linguistic patterns are the way you combine your words in your sentences. When you use these linguistic patterns cleverly, it makes you persuasive.   ABOUT MICHELLE BOWDEN CSP Michelle Bowden CSP is an authority on persuasive presenting in business. A multi-million-dollar pitch coach, her client list that reads like a who's who of international business: banking and finance, IT, pharmaceutical, retail, telecommunications plus many more. Michelle is creator of the Persuasion Smart Profile®, a world-first psychological assessment tool reporting on your persuasive strengths and weaknesses at work. Visit www.michellebowden.com.au  ABOUT PODCAST HOST, NINA SUNDAY CSP Connect with Nina Sunday on LinkedIn HERE: https://www.linkedin.com/in/ninasunday/ You can suggest a guest, ask a question, make a comment, subscribe to Nina's newsletter, "Second Curve Thinking".   To subscribe to Nina Sunday's personal blog go to  https://www.brainpowertraining.com.au/ and scroll to bottom of the page to register.    To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: https://www.brainpowertraining.com.au/signature-programs/   To visit Nina Sunday's speaker site for global speaking bookings visit: https://www.ninasunday.com/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week's conversation is with Irish author and podcaster, Aidan McCullen. His ground-breaking book, 'Undisruptable' features a chapter on the S-Curve model of innovation and change. TALKING POINTS [0:58 - 1:06] Aidan McCullen is host of The Innovation Show podcast and exemplifies the permanent reinvention mindset. [1:33 - 1:44] I discovered one of the root causes of employee demotivation in my business was not looking after the S-Curve, just assuming if I pay them to do a job, they should just do it. Mistake! [2:01 - 2:44] S-Curves were made popular in the 1960s by Everett Rogers in his book, 'The diffusion of innovations'. Picture in your mind the shape of an S. It's used to map any product lifecycle or learning curve or the arc of life itself. [3:17 - 3:31] Until I read your book, 'Undisruptable', I thought the S-Curve was just growth, scale, and maturity. But you make the distinction there's six phases. So tell us about the first phase please Aidan. ABOUT AIDAN MCCULLEN Aidan McCullen is a transformational consultant and Adjunct Professor at Trinity College Dublin where he runs a module called Emerging Trends and Technologies. Host of the podcast, The Innovation Show, McCullen exemplifies the permanent reinvention mindset, reinventing himself after an international career in professional rugby, then becoming one of the top innovators in digital media in the world. He is author of ‘Undisruptable: A mindset of permanent reinvention’, Contact: admin@theinnovationshow.io https://theinnovationshow.io/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Unless you have the core intention to be a learner, to increase your skill base, then your chances of doing it coincidentally are small.  I was out of my depth for a time and had to adjust constantly. But then you adapt, that's the first part of it. And then the second part is intention to get better. I was not used to leading a team. I was not used to the politics of an organization.  There was definitely friction as I moved towards my mission, which was the opposite of what they wanted to do.  Leadership is the ability to build relationships to achieve our goals together with compassion, accountability.  Leadership is putting relationships first. Most people think it's intelligent to put results first.  ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina Sunday frequents the speaking stage, presenting on transforming team culture, in-person in Australia/New Zealand, virtually from a professional studio to international audiences. With a Bachelor of Arts and Diploma in Education, and a graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia amid COVID: visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

[2:03 - 2:08] What did you learn about the customer experience at Walt Disney world? [2:15 - 2:24] The Disney company can take any mundane, boring thing and turn it into an experience.  [2:58] I call it Disneyfication - creating experiences out of the mundane e.g. answer the phone, send an email, send a package. Why don't you make an experience out of them? [4:15 - 4:31] We come up with a service map; every interaction with a client or patient. Whether it's marketing at the front desk, a telephone call, etc, every single point is mapped out.  [16:56] Walt Disney himself called it 'Plus It', which is constant process improvement. [23:57] If a doctor's front desk person anticipates the doctor is running late, they can provide anticipatory service. When the patient checks in they just say, "Hey we're really sorry. The doctor's running about 10 minutes behind. Let us buy you a cup of coffee" and hand them a $5 gift card for a coffee. ABOUT VANCE MORRIS Vance Morris is a former leader at Walt Disney World in Orlando, Florida. He now shows companies how to increase profits, retain clients and engage employees by adapting the strategies he learned in over a decade at Disney. Vance is an international speaker and author of 2 books: “Systematic Magic: Disnify Any Business or Practice” Tales From the Customer Service Crypt  Vance now leads the Deliver Service Now Institute, a consulting and coaching business.  Contact: https://www.deliverservicenow.com/ ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina Sunday frequents the speaking stage, presenting on transforming team culture, in-person in Australia/New Zealand, virtually from a professional studio to international audiences. With a Bachelor of Arts and Diploma in Education, and a graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia amid COVID: visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Want to know how to shape your personal brand so you stand out and attract more collaborative opportunities? In this episode of Manage Self, Lead Others video podcast, find out how you can become a category of one with Kathleen Caldwell, creator of a thriving global community for women entrepreneurs, coaches and consultants. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release.   Soundbites [00:00] Perception of leaders and personal branding [01:15] Growth plans for community of women coaches and consultants [04:10] Principles for standing out [06:00] Connecting with peers and clients [07:35] Professional associations and Chambers of Commerce [08:40] Interacting at events and leadership committees [09:50] Expanding with corporate partners and mentorship opportunities [12:00] Taking responsibility for career progression [13:15] Taking risks and pursuing opportunities with integrity [22:00] Leading others with a hospitable mindset [23:20] Being a guest vs. being part of the host team [24:50] Dressing for the role you want [26:20] Brand development and avoiding stagnation [28:00] Power of positive language [29:30] Importance of asking for and seeking mentors [32:15] Key learnings for action CONTACT KATHLEEN CALDWELL Website: https://www.caldwellconsulting.biz/Caldwell_Consulting_Group_home.html LinkedIn: https://www.linkedin.com/in/kathleencaldwellcoach/ ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback or kindle. Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠ Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠ You can read the Kindle version on your PC, laptop or phone; you don’t need a Kindle device. Feel free to leave a review so others know it’s a good read. === Brainpower Training To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠ === NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

[1:26 - 1:36] A small percentage of leaders and organizations see this time as a time to innovate and change.  [1:40 - 1:50] An even smaller percentage recognize they will have to put in an effort to reconstruct the social and emotional health of the team after everything we've been through. [2:06 - 2:27] There's been an emphasis on business continuity and it's working. People put their head down and really worked hard and sustained stress for a long period of time.  [3:34 - 3:46] People are quite heroic in crisis. It is after the crisis when things unravel, and that's what we're seeing now.  [10:18 - 10:22] People want to be intentional about how they design their lives. [10:44 - 11:07] Some organizations will do well by this because they're dialed in. They connect on a personal level. [11:45 - 12:09] I had a conversation with a CEO who said as soon as COVID is over, they will mandate everybody come back. I said, 'Did you hear that? That's the sound of your competition doing a triple somersault off their desk because they're going to be interested in your best employees!' [14:46 - 14:52] Architecture firms are redesigning office space to foster innovation, creativity, connection. [18:04 - 18:30] We spend billions on training and it is largely ineffective. It does not stick. Ask people what they remember about a program they liked a week later. and they will not be able to tell you specific things about it. And yet we keep throwing money at that process. We could do better.  [19:34 - 19:41] Coaching and spacing that experience over time and creating accountability where people are taking actions, you'd see real change.  [20:09 - 20:11] That's when we started to create microlearning.  [20:32 - 20:37] Stories, people remember. You use stories to illustrate a point. ABOUT LAURA GOODRICH Recognized by Thinkers360 as one of the top 20 thought leaders in the future of work, change, and culture, Laura Goodrich is author of Seeing Red Cars: Driving Yourself, Your Team and Your Organization to a Positive Future, which Forbes magazine labeled as a “must-read” for leaders.   Laura is founder of GWTNext whose 90-Day hybrid coaching process includes cinematic microlearning programs that leverage filmmaking, storytelling, and accountability to create transformation.  Follow Laura Goodrich on LinkedIn: https://www.linkedin.com/in/lauragoodrich/ Contact: Laura@GWTNext.com ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia amid COVID: visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

[2:11] Unless the people are on board, your change initiative might fall over. Is that right? [2:33] To ensure that the business benefits are achieved, the way they were intended, if you're not putting people as part of your risk matrix and your risk considerations, then you can be blindsided by the reaction people will have to whatever this great solution is, particularly if they have not been brought along on the journey.  If people were the last to find out that the project was even supposed to do that. So then the buy-in's not congruent to the delivery of on time and on budget. [3:15] Risk matrix. Can you explain what that is please John? [4:10] Are people likely to adopt what we're doing? [9:14] Thinking about mindset, could it be that some individual contributors, managers, senior leaders express frustration with, ‘Oh, not another change. Oh, when's it going to stop?’ Should we be cultivating a mindset where you go, ‘Oh, yet another change. Let's be agile. Let's be flexible. Just take it on board? ABOUT JOHN PRENTICE John Prentice is a founding partner of Change Enablement and Director of Business Development & Client Success.   Change Enablement provides Enterprise Change Capability Solutions. They enable and equip individuals, teams and organisations with world’s best methodology and world-class change tools to support People Leaders and Business Projects deliver their desired outcomes. Head office is Hong Kong and John is based in Australia. ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices

Are you a people manager who hoards tasks instead of delegating to others on your team?   What’s stopping you from delegating?  ·    It would be easier to just do it yourself? ·    You want to delegate but don't know how? ·    You can’t trust it will get done to the right standard?   It's Time To Delegate.   WHY DELEGATE What is Delegation? Can only managers delegate? Can we delegate up and sideways as well as down? Why should a manager delegate? Why is delegating hard to do? What is the difference between support and tracking progress and micromanaging? Where is the line?   Lessons Learnt – any examples of a poor delegator becoming a good one and what that meant?   Are there different types of Delegators? What steps ensure success when delegating?   Slow vs. fast. Skill vs. will.   ABOUT SALLY FOLEY-LEWIS With an MBA in Organisational Behaviour and Leadership, Sally Foley-Lewis has authored multiple books including the Productive Leader and DELEGATE: DOUBLE THE RESULTS! HALVE THE EFFORT!   Demonstrating an astute understanding of self-leadership and productivity, Sally Foley-Lewis worked as a senior leader in Germany, the Middle East, Asia and Australia. Sally is a professional speaker, coach and workshop leader. ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices

What mistakes do companies make when pricing their product or service?   So many companies are leaving money on the table. A small price increase can generate a significant change in profitability. How can a company follow price optimization for competitive advantage and increased profitability?   Mistake: Companies often incentivize their salespeople on revenue generated, rather than on profits.   Mistake: Many companies fear the uproar of a price change and hold prices at the same level for too long, ignoring changes in costs, competitive environment and customer preferences.   Keeping customers informed of price changes can, in reality, be a component of good customer service.   Tell us about Predictive Sales Analysis.  ABOUT PER SJOFORS Per Sjofors is a thought leader in everything pricing and a sought-after conference keynote speaker. Founder of Sjofors & Partners and an expert in data-driven predictive pricing, he appears regularly on podcasts and business radio shows and is quoted in the financial press including Forbes, Fortune Magazine, Industry Week, Business Insider and the Financial Times. During over 25 years of executive management experience he gained an appreciation for the importance of optimal pricing. As a serial entrepreneur, running companies in Europe and the US, he led pricing experiments. Some worked spectacularly well.   Contact Per Sjofors at: https://sjofors.com/ ABOUT HOST, NINA SUNDAY Author of 'Workplace Wisdom for 9 to thrive', podcast host, Nina Sunday frequents the speaking stage on the subject of on transforming team culture, presenting in-person in Australia/New Zealand and from a professional studio virtually to international audiences.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding Brainpower Training Pty Ltd, leading a team of Facilitators Australia-wide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) and can present virtually for any timezone.   Book Nina as a speaker for your conference visit https://ninasunday.com .  Brainpower Training's face-to-face in Australia and online globally on Productivity, Communication, Leadership or Change will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday: LinkedIn: https://www.linkedin.com/in/ninasunday/ Instagram: @ManageSelf_LeadOthers Twitter: @ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices

Something has changed in the sales game where potential clients are just playing games with you. Please tell us the story about when you were managing a sales team at a software company and you made a call that changed your perspective. Your goal is not to focus so much on the sale but to build up trust with people, so they tell you where they stand. How does that work? You say it’s a myth that sales is a numbers game. It’s not about how many contacts you make, but how deep you go in each conversation. Is that right? The old sales model is outdated and sales teams should move away from old language and methods into a modern approach. What is the new language salespeople should use?  What are some mistakes sales managers make?. What are some outdated sales methods to avoid? You write that most businesses focus on how much they are selling and making, yet they don’t focus on how much they’re losing. How does that work? What practical changes can people managers make in their sales team’s approach? === ABOUT ARI GALPER In a world where trust has become currency in the new economy, Ari Galper is the world's number 1 authority on trust-based selling. Endless chasing can be a dehumanising process. Ari is on a mission to re-invent sales by anchoring values of integrity and trust through Trust-Based Selling. In his book, "Unlock The Sales Game", Ari describes why having a mindset focusing on getting to the truth, instead of “getting the sale” is ironically 10 times more profitable. He’s been featured in CEO Magazine and Forbes.  Contact Ari Galper: https://unlockthegame.com/manageselfleadothers ABOUT NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone must master to function in the workplace', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday: LinkedIn: https://www.linkedin.com/in/ninasunday/ Instagram: @ManageSelf_LeadOthers Twitter: @ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices

What’s a mistake managers do, that if they didn’t, would make a positive difference to team effectiveness?   How can a people manager inspire a team to continuously improve their productivity?   'Win Fast' CHAPTER: Spend more time in Field Four, Field 1 - things you're terrible at Field 2 - reasonably good at Field 3 - excellent at Field 4 - stuff you are fabulous at and also enjoy.   Always look for the limiting factor Eli Goldratt, and his book ‘The Goal’ and his Theory of Constraints, to identify the key challenge or constraint which is the single limiter to your progress and focus on fixing constraints as a way to move forward.   Live by the 64/4 rule Focus on the most important 20% of that 20%, that means 4% of what you do accounts for 64% of all your results, focus on the top 4% of your current activities.   Do your most important tasks first Schwab technique – do a list of your top 6 items end of day, ready for the next day.   My three success protection questions Every month ask yourself:  Q1. What do I currently asssume is true that might not be? Q2: What could possibly go wrong? Q3. What could I do if things went wrong?                                    Use ZBT - Zero Base Thinking - to quickly Transform your life Look at the major areas in your life and ask yourself, ‘Knowing what I know now, would I still have done this?’ Got any examples of how using ZBT thinking has got people out feeling obliged or being stuck in a situation that isn’t serving them?   Apply the plus one method Ask yourself, ‘What’s one thing I could do right now to move this project forward?’ Something small, something quick, something easy to make happen.    Put on someone else's head. What would Einstein, Donald Trump, the chess grandmaster, Kasparov, do?   ABOUT SIIMON REYNOLDS Siimon Reynolds is a leading high-performance coach for CEOs and entrepreneurs, coaching business leaders globally. One of his companies founded in 2000 with only 2 people, 8 years later employed 6000 staff in 14 countries and was valued at $500 million. He’s won over 50 industry awards including: ·      Advertising agency of the year ·      Gold Lion, Cannes International Festival of Creativity ·      Grand Prize, London International Advertising Awards ·      Australian TV Commercial of the Year ·      Magazine Campaign of the Year ·      Newspaper Ad of the Year. His book, ‘Why People Fail’, reached No. 1 on the Australian bestseller list in the Business and Self-improvement categories. His latest book, ‘Win Fast’, is a checklist on super productivity.   With his incisive thinking and brilliant business mind he mentors CEOs and entrepreneurs from all over the world from his homes in Los Angeles and Sydney. Contact: http://siimonreynolds.com/   ABOUT HOST, NINA SUNDAY Author of 'Workplace Wisdom for 9 to thrive', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding Brainpower Training Pty Ltd, leading a team of Facilitators Australia-wide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) and can present virtually for any timezone.   Book Nina as a speaker for your conference visit https://ninasunday.com .  Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/   Follow Nina Sunday: LinkedIn: https://www.linkedin.com/in/ninasunday/ Instagram: @ManageSelf_LeadOthers Twitter: @ninasunday Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode we turn the mic around to interview our host, Nina Sunday, on an area of subject-matter expertise, Time Management. Nina answers these 12 questions: What’s your number one tip for getting things done? Should you write down just the critical things? What causes procrastination? How should I deal with competing priorities? Do you recommend multi-tasking? I find myself getting distracted and daydreaming. How can I stop that? Sometimes the opposite happens, I feel overwhelmed by too much to do. Do we spend too much time sitting at our desks? We get too many emails. What advice do you have about handling emails? In your book, ‘Workplace Wisdom for 9 to Thrive’ you urge us to focus on completing the top 20% of tasks to achieve 80% of results. How does that work? How can we shorten a phone call? What are best books to read on time management? ABOUT NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday: LinkedIn: https://www.linkedin.com/in/ninasunday/ Instagram: @ManageSelf_LeadOthers Twitter: @ninasunday The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices

Mark Boundy, author of Radical Value’, says Value is about customer outcomes. How do value-focused companies act, feel and perform radically differently? Customers buy outcomes; not the products or services we think we are selling them. Grow the desireability of an outcome. Yet one of the pitfalls of leading salespeople is that some have a tendency to skip steps to win. To understand the importance of customer-centricity, company leaders and managers need to radically rethink how their people sell. They may know they need to be customer-focused but perhaps don’t know what that really means or how to measure it.   SILOS – how do customers' silos limit the value you bring? Silo-limited customers with narrow buying processes lock salespeople into poorly differentiated selling processes.   What is DIFFERENTIATION? Something that only you can deliver. How do you differentiate? How do you uncover value for the customer? How can a salesperson guide a customer to a better decision?   What is VALUE-BASED PROSPECTING – ‘I recently achieved this outcome’ . . .   PRICE is the mother’s milk of profits. What can you tell us about pricing power?   Cost-cutting; You can’t shrink your way to growth. You urge companies to make everyone who comes in contact with a customer to act and think like a seller looking for value gaps. What can People Managers do to make it all work? ABOUT MARK BOUNDY Mark Boundy has worked in electronic components, telecom services, finance for commercial real estate, and banking. In all those industries, his was the highest priced option, which means Mark is an expert on value. He’s author of Radical Value’, which describes the importance of customer-centricity.  Mark holds a degree with high distinction in Business Administration from University of Michigan's Ross Business School and lives in Phoenix, Arizona, USA. Contact: mark@boundyconsulting.com Visit: https://boundyconsulting.com/ ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and a graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices

What mistakes do leaders make in the workplace? Why is it important for managers to increase their leadership acumen? Command-and-control management styles are over! What can you tell us about Generation Alpha coming next? Remember Blockbuster? Once a monopoly, they’re gone now. Why? It's not enough to be good at your job. Leaders have to become strategic thinkers and understand where their job fits into the larger picture.   ABOUT VAL GRUBB Author of Clash of the Generations: Managing the New Workplace Reality and with an MBA from Indiana University, Kelley School of Business, Val Grubb is an operations leader with an ability to zero in on the systems, processes and human capital issues that can hamper a company’s success.   Having gained a Mechanical Engineering degree from Kettering University, Val started her career in aircraft engine engineering with Rolls Royce,   Val knows how to develop existing employees, recruit new talent, form cohesive teams — all critical for long-term organizational growth. CONTACT: https://valgrubbandassociates.com/ Get Val's Book on Amazon here ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices

What’s the difference between customer service and customer experience (CX)? 90s – Customer Service 2000s – employee engagement Today – experience management – customers and employees Experiences = memorable What did you learn about CX working at Volkswagen?  How does a manager motivate a team to be more customer centric? Should we recruit for people skills so it’s more effortless for a team member to be customer-friendly? Make everybody feel genuinely appreciated. Personalize your customer service. Discover your employees’ untapped potential. The Warby Parker eyewear example. ABOUT JASON BRADSHAW Jason Bradshaw is included in the Global Gurus Top 30 list of customer service experts globally.   A Director of Customer Experience at Volkswagen Group Australia, Jason Bradshaw is author of ‘It's All About CEX! The Essential Guide to Customer and Employee Experience’.   Jason is a thought leader in CX (customer experience), EX (employee experience) PX (product experience) and BX (brand experience).   CONTACT: https://www.jasonsbradshaw.com/ https://www.itsallaboutcex.com/ (book website) ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' , Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices

Ger Driesen is a Thought Leader in Learning & Development and a Learning Innovation Leader from the Netherlands. With a focus on trends in Learning & Development, Ger Driesen is an L&D Trendcatcher. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release. Soundbites [0:07] What will come after the AI wave; possibility of a pendulum-swing back to a human-centred movement. [2:25] Humans using AI will replace workers not using AI. [3:30] Prompt engineering is a key skill for mastering AI. [4:02] Biggest trends in AI for L&D. [4:47] Using AI for training content, plus performance support in real time. [6:26] AI assisting with both software and people skills challenges. [7:24] AI can validate or extend your own ideas; why human judgment still matters. [8:23] Chatbots evolving into conversational learning tools. [9:37] Tools in the AI landscape. [10:06] NotebookLM creating podcast-style AI host conversations. [10:34] Using AI voices for podcast narration. [11:26] Khan Academy’s evolution into an AI-powered intelligent tutor. [13:24] AI highlights what it means to be human; frees leaders to focus on people. [14:57] Why belonging and community at work still matter in the AI era. [16:09] Anticipating the pendulum swing back toward human-centred approaches.   CONTACT GER DRIESEN Linkedin: linkedin.com/in/gerdriesen ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback or kindle. Kindle USA ⁠https://a.co/d/3WaplI9⁠ Kindle Australia ⁠https://amzn.asia/d/0KwghaM⁠ You can read any Kindle eBook on your PC, laptop or phone; you don’t need a Kindle device. Currently 0.99c for a limited time. Feel free to leave a review so others know it’s a good read. === To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠ === To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠ === Connect with Nina Sunday on LinkedIn ⁠⁠⁠HERE⁠⁠⁠ === To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠and scroll to bottom of the page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

How does someone start to think about being a CEO or any C-suite position? 1. Break the task into component parts – leading self, leading others, leading the enterprise. 2. Be honest with yourself about what you’re good at and not good. Ask youself, 'Can I make the leap from contributor to leader?' 3. For any CEO role, look at the Board and major shareholders and ask, 'Could I have a good partnership with these people? Am I the right fit?' To prepare to become CEO, take a structured approach with these 5 phases: 1. Creative Foundations – your values, purpose, what sort of organisation you want to lead, strengths, experience and skills and also how you are perceived. 2. Get context and role-specific - strengthen skills and demonstrate performance across the 9 areas of CEO competency; be crystal clear on your strengths and derailers. 3. Presentation and practice - about the narrative of where you would take the organisation; SCR model. 4. Interviews – why would we trust you with leading the organisation? Personal qualities, skills, experience and how you would plug your gaps. 99 questions list. 5. Transition – the plan for time management, communications, short and medium term hires and exits. Why do the work of preparation?   Because you have so much coming at you, so fast, these days you need to have your stuff together!  Be the best equipped you can. ABOUT BARBARA WILBY Barbara Wilby specialises in succession and transition for senior executives and organisations. With an MBA from the Australian Graduate School of Management, Barbara works with executives transitioning to CEO and is a sounding board for CEOs and senior executives globally. SUMMARY PDF OF THE 5 PHASES OF CEO preparation: contact Barbara Wilby at www.corporatewisdom.com ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' , Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices

Download the EY 2021 Work Reimagined Employee Survey PDF here: https://www.ey.com/en_au/workforce/has-technology-bridged-the-physical-divide Matt Lovegrove leads EY’s Asia-Pacific “Work, Reimagined” project team – undertaking research and interpreting how clients need to rethink, repurpose and reshape work in a ‘coexisting with COVID’ world. Our conversation refers to: - How has COVID-19 has accelerated changes to the workplace? - How can businesses become more flexible to thrive in an uncertain landscape? - How can they balance employee expectations with business priorities? - How has the role and priorities of HR changed? - What are lessons learnt since the impact of COVID? - Hybrid working, what do the polls say? 81% 'stay hybrid', maybe stay 'hybrid 18%'   - How do feelings about hybrid work vary from country to country? - What are the challenges to implement a hybrid workplace? - Is the working week spanning over longer hours?  - What HR technology facilitates hybrid working?  - Has culture changed for the better? Survey results: Worse 31% No Change 21%  - How do you maintain company culture when everyone is dispersed? - How can leaders balance employee expectations with business priorities?  - How many people have itchy feet, will staff turnover become high? - How can you prevent high staff turnover? - How can businesses become more agile to thrive in an uncertain landscape? -How has the role and priorities of Human Resources changed? ABOUT MATT LOVEGROVE Matt Lovegrove is an experienced, senior business executive with over 25 years experience within the ICT and Professional Services sectors across Australia, Europe and Asia. Matt and his team enable business success through engaged people – including talent acquisition, development and deployment, talent retention and HR performance improvement. Matt is an EY Partner, an Associate Member of CPA, has a Bachelor of Economics and is a former Chair of APMP in Australia New Zealand.OVID-19 is the most disruptive event in the last decade. Businesses have to be prepared for challenges ahead. Now is the time to reimagine the workplace of the future, taking on board the lessons learnt over the last 12 months. ABOUT HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.  With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding a training organisation leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter). Nina frequents the speaking stage, in-person in Australia/New Zealand and internationally from a professional studio, and is open to gigs. For speaking info visit https://ninasunday.com or for training info go to https://www.brainpowertraining.com.au/signature-programs/ or follow Nina Sunday on LinkedIn The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices

Management thinker, Charles Handy, loves the Greek Philosophers. So does Cristina DiGiacomo. IAOTP (International Association of Top Professionals) awarded Cristina Industrial Philosopher of the Year 2021. During Nina's conversation with Cristina we discuss how the ideas of Greek Philosophers, Aristotle, Plato, Epictetus, Socrates, underpin many wise sayings of today plus modern philosophers Emerson, James Allen, Buckminster Fuller. Reading philosophy is like taking a feather duster to parts of your brain you forgot was there. TALKING POINTS: Cultivating wisdom at work helps a manager engage with their teams and makes them: ·        Adaptable ·        Resilient ·        Disciplined ·        Creative ·        Decisive Reading classic philosophy inspires the search for wisdom.   ABOUT CRISTINA DIGIACOMO Cristina DiGiacomo is an Industrial Philosopher™ who combines 20 years of management experience in large corporations with 10 years of practice in Philosophy, and a Masters of Science degree in Organizational Change Management to teach leaders and their teams philosophy so they can be wiser at work. Cristina is author of the book, Wise Up! At Work. Contact: https://cristinadigiacomo.com/ ABOUT THE HOST, NINA SUNDAY CSP A Certified Virtual Presenter, Nina Sunday presents in-person in Australia and virtually internationally on transforming team culture and psychological safety. She's author of ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’, a selection of the C-Suite Book Club.  With a Bachelor of Arts and Diploma in Education and qualified in film and television from the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding a training organisation leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and CVP (Certified Virtual Presenter). Nina frequents the speaking stage, in-person in Australia/New Zealand and internationally from a professional studio, and is open to gigs. For speaking info visit https://ninasunday.com or for training info go to https://www.brainpowertraining.com.au/signature-programs/ or follow Nina Sunday on LinkedIn The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices