In this episode, we have a thought-provoking conversation with Jill Vitale-Aussem, President and CEO of Christian Living Communities. Jill provides a refreshing perspective on senior living. She shares her insights on redefining the approach toward aging and senior care, with a specific focus on dignity, purpose and the well-being of residents.

Key Takeaways:

(03:16) Discovering your passion can significantly influence your career path and professional journey.

(10:12) Jill’s journey to leadership in the senior living industry is driven by a passion for transformative change.

(17:33) Embracing life’s ‘bright spots,’ or small victories, is crucial, especially during challenging times.

(26:57) The importance of meaningful engagement and relationship-building in senior living communities is paramount.

(33:28) Overcoming systemic challenges in senior care requires deep introspection, breaking molds and rethinking paradigms.

(42:02) The hospitality model in senior living has its flaws; meaningfulness and purpose are crucial.

(57:51) Transformative change involves shifting perceptions about aging and reframing approaches to senior living.

Resources Mentioned:

Jill Vitale-Aussem - https://www.linkedin.com/in/jill-vitale-aussem/ Christian Living Communities - https://www.linkedin.com/company/christian-living-communities/ The Eden Alternative - https://www.edenalt.org/ Being Mortal by | Atul Gawande - https://atulgawande.com/book/being-mortal/

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Claudia Blumenstock, Founder and CEO at Copernicus.

Key Takeaways:

(1:04) Feedback from staff and leaders on challenges they face.

(3:29) The need for leadership training at all levels of the organization.

(6:55) Addressing communication challenges among leaders and staff.

(7:47) Strategies for improving communication skills.

(11:08) Unique recruitment approaches, including hiring for personality fit.

(12:22) Challenges faced by leaders who are constantly putting out fires.

(15:57) The importance of involving staff in the interview process.

(17:11) The need for courageous decision-making and spending money to address turnover.

(21:38) The importance of transparency in leadership.

(28:26) Reflecting on personal fears and transparency.

Resources Mentioned:

Copernicus Inc.

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Scott Berube, Nursing Home Administrator at De Luna Health and Rehabilitation Center. Topics discussed include:

- Scott’s journey to long-term care – from working in the Navy to becoming a nurse after a force reduction in 1994.

- His transition into long-term care and the realization of the importance of caring for residents.

- The desire for career growth that led him to branch into administration.

- How his attendance at the FHCA annual conference allows him to learn new things and meet new people – especially the younger generation in the industry.

- The importance of caring for his employees and helping them during challenging times.

- Being fair and consistent in his leadership style.

- Taking control of challenging situations rather than letting the situation control him.

Resources mentioned:

Scott Berube - https://www.linkedin.com/in/scott-berube-b7617022b/ De Luna Health and Rehabilitation Center -https://www.delunahealthrehab.com/

Florida Health Care Association - https://www.fhca.org/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is dot care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this episode of the LTC Heroes podcast, Annette Greely, President and CEO at Jones-Harrison Residence, shares her experience of improving LTC facilities through effective change management.

She says that although some LTC facilities look good on paper, you need to enter those facilities with “eyes wide open,” taking an honest look at what needs to be improved. She shares how she addresses change with leaders that are stuck in their ways by finding a balance between pushing them in the right direction and respecting where they’re at.

Annette describes the importance of involving all parties affected by the change from the beginning and supporting them to stay accountable so that the changes can last.

She notes that cultural change happens when there’s buy-in from management, and even more importantly, when lower-level staff truly understand the “why” of making certain culture changes.

Annette also shares why change management leaders need to be transparent with their decisions so that all organization members understand why the changes are necessary. She closes the episode by discussing how having flexibility as a leader leads to more effective outcomes for those you are leading.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

What kind of valuable and actionable advice do you expect we’ll cover in today’s episode?

Annette: I think what we're going to talk about is change management. I don't think we ever really use the language in our industry, but that is an essence of what we are doing when we're always managing and looking at system changes.

What is one lesser-known resource, book, or newsletter that you go to when you want to be up to date on LTC info?

Annette: I really read everything. And I think that's the way to do it. I like reading things, even outside of our industry, that might be talking about our industry to give us a different perspective.

Who is one mentor who has influenced the way that you do care in our industry?

Annette: I don't really pick just one person. I feel like people come and go through our careers and I pick the best parts of multiple people.

If you were going to start over in LTC with the knowledge you have today, what advice would you give to your younger self?

Annette: Don't be afraid to make decisions that people might not like. Because if you're going to be a leader, you're going to be in that position, you're going to make decisions people don't like and families don't like and as long as you're doing it for the right reason, hold your ground.

https://www.linkedin.com/in/annetteg7/

Good to Great - Jim Collins

7 Habits of Highly Effective People - Stephen Covey

Checklist Manifesto - Atul Gawande

In this episode of the LTC Heroes Podcast, Barbara Klick, CEO at Sholom Community Alliance, shares her expertise around care coordination and effective leadership in acute care and LTC.

Barbara discusses how her business knowledge paired with her clinical experience allows her to balance high-quality clinical care with meeting financial objectives. She explores the importance of aligning with an organization’s values as a CEO and highlights the emphasis that Sholom puts on honoring elders and the impact of forgiveness.

She dives into what it takes to improve care coordination in LTC and points out that leveraging community resources can play a big role in supporting this cause.

Barbara also talks about how we can add meaning to our elders’ lives by allowing them to share their knowledge and skills with younger community members.

Barbara discusses why adaptive leaders are needed now more than ever, and also shares the importance of embracing culture and forming strong relationships within your organization as a leader.

She closes the episode by encouraging leaders and staff members to be transparent about what they know and don’t know, and to be willing to ask for help when needed.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

What actionable or valuable advice do you think we will cover today about the long-term care industry?

Barbara: I'm going to provide a window into post-acute care, or perhaps even a bridge for some of you.

What is one lesser-known book, resource, or newsletter that you would recommend I look into to better understand long-term care?

Barbara: LeadingAge’s national website.

Name one mentor or somebody in your life who's inspired you or has had an impact on the way that you approach care?

Barbara: Gayle Kvenvold. She is the president of the LeadingAge Minnesota chapter.

What advice would you give your younger self going into acute care now, knowing what you know after working in both sides of care?

Barbara: My younger self was more oblivious to the fragmentation of care in acute care. So knowing what I know now, I would have paid more attention to handoffs, relationships, partnerships, and other collaborative opportunities.

https://www.leadingage.org/

https://www.sholom.com/

https://www.linkedin.com/in/barbara-klick-rn-mba-a6497a7/

https://www.linkedin.com/in/gayle-kvenvold-8432a932/

In this episode of the LTC Heroes Podcast, Scott Stuewe, President and CEO of DirectTrust, shares his insight on improving interoperability for the healthcare industry and LTC facilities.

He describes the current approaches to interoperability, what needs to change, and the ongoing challenges the healthcare system faces in this regard.

Scott points out that the LTC industry is behind in their interoperability efforts due to facilities not being obligated to integrate these kinds of solutions. It’s also because EHR vendors previously haven’t been building interoperability capabilities for these facilities.

He outlines the steps LTC facilities can take to enhance interoperability, from implementing simple inbox solutions to more complex integrations.

Scott talks about the work at DirectTrust and how they’re able to create a trusted information exchange ecosystem. He explains that an ideal interoperability channel contains efficient and curated referrals, organized notifications, streamlined workflows, and enhanced usability.

He closes with how DirectTrust plans to create differentiation in the messages their network handles to help information receivers behave differently for the purpose of more LTC interoperability success.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

What valuable or actionable advice do you expect we'll cover in today's chat?

Scott: I'm really hoping people understand that there are really inexpensive, quick, and easy ways to achieve interoperability for long-term care organizations.

What is one lesser-known book, newsletter, or industry resource that you recommend I go to for a better understanding of the long-term care industry?

Scott: Jerry Seelig’s Newsletter called ‘Revitalize.’

Name one mentor or influencer in your life that has inspired you for the work that you do in the long-term care industry?

Scott: I had the pleasure of working for the founder of Cerner Corporation, Neil Patterson. I found him very remarkable in terms of visibility to see where the industry was going, and actually to influence where the industry would go.

If you were to start all over again in interoperability today, knowing what you know now, what advice would you give your younger self?

Scott: I would just have to tell myself to relax and be patient.

DirectTrust.org

2021 DirectTrust Summit

Scott.Stuewe@directtrust.org

Revitalize Newsletter

https://www.linkedin.com/in/scottstuewe/

In this episode of the LTC Heroes Podcast, Steve LaForte, Director of Corporate Affairs and General Counsel at Cascadia Healthcare, talks about his experience of successfully growing post-acute and senior housing facilities.

Steve shares his passion for advocacy and the need to shift public perception of senior care facilities in order for seniors to access the care they need and deserve. He explores the need for change in the senior care industry and how the pandemic can act as a catalyst for positive change.

He describes the importance of embracing value-based care and why senior care facilities should partner with regulators in order to strike a balance between delivering quality care and meeting regulatory requirements. The mantra of “people over paperwork” will be crucial as the care landscape continues to change.

Steve also points out that the key to growing health systems is to find the right talent and leadership who can make the facility a real force for good.

He closes this episode by reminding us of the social commitment we have to our seniors and what we need to do to deliver on our promises to them.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

• https://skillednursingnews.com/
  
• Thom Walsh
  
• Pema Chodron
  
• https://www.linkedin.com/in/stevelaforte/
  

In this episode of the LTC Heroes Podcast, David Hoffman, President and Founder of David Hoffman & Associates, sits down with us to share his insight on overcoming the regulatory and care delivery challenges associated with nursing homes and other LTC facilities.

With many years as an attorney under his belt, David shares his experience working on negligence cases, leading regulatory efforts, and discusses why aggressive oversight of this industry is a must to ensure proper care for residents.

David describes why once money becomes the main motivator for these facilities, they look at areas to cut costs, and the first place they look is staffing. As a result, these facilities are understaffed and the residents are the ones that pay the price.

David outlines why care facilities need to focus more on outcomes from the residents’ point of view instead of simply looking at the care they’re providing. With the right teamwork, this can happen while still balancing documentation requirements.

In order for real change to occur, David says we need to reduce the tension between the regulator and the regulated. He suggests better communication is the best place to start.

He closes the show by challenging us to consider the issue of ageism in our society and what we can all do to show more compassion to our elders.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

In today’s chat, what kind of valuable and actionable advice can LTC lovers and listeners expect to learn from you today?

David: I’ll be providing your listeners with a better understanding of the nursing home industry in terms of a regulatory construct, why it's so highly regulated, and what the impact of that regulation is currently and going forward.

What is one lesser-known book, newsletter, or industry resource you go to for up-to-date LTC info?

David: I clerked for a judge both in state court and in federal court named Anthony J Scirica. He taught me an important lesson, which is to be a good listener and that there are two sides to every story.

If you were to start working tomorrow in the LTC industry, but with the same knowledge and wisdom you have today, what advice would you give to your younger self?

David: I think that the focus on compliance with regulatory requirements is a two-way street. I would focus on how to have a better approach in the relationship between the regulated and the regulators.

Office of Inspector General: Work Plan

https://www.dhoffmanassoc.com/

https://www.linkedin.com/in/david-hoffman-jd-fcpp-7467a43/

On this episode of the LTC Heroes Podcast, KJ Page, Executive Director of Chaparral House joins us to share her experience of working as a preceptor for aspiring Nursing Home Administrators.

KJ discusses some of the challenges for Administrators, including the fact that many don’t have a clinical background. This ultimately motivated her to become a preceptor so she could share her nursing knowledge alongside her administrative experience with AITs.

She walks through the stages of becoming an administrator from the initial assessment all the way through certification. She explores the reasons people want to be an Administrator and how their “why” can change over time. This is important to truly consider and reflect upon before committing to this path.

KJ shares her insight on the qualities that make a good administrator and how she helps AITs further develop these qualities. She also discusses the government measures for Functional Status Decline and what Administrators should be doing to maximize reimbursement and quality of care.

She wraps this episode by sharing what she has learned from working with AITs and provides some helpful advice for aspiring AITs.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

https://www.chaparralhouse.org/

On this episode of the LTC Heroes Podcast, Lisa Grod, Owner of LWG & Associates, sits down with us to share her vast knowledge of helping skilled nursing facilities (SNFs) bring on new administrators and the associated challenges.

Lisa discusses what it takes to be authentic in your daily work, and how to help maintain a high quality of life for seniors and the staff that works so hard to care for them.

Lisa describes the details of her work as an Interim administrator and consultant, sharing the importance of gaining buy-in from SNFs in order for real change to occur. She also talks about how her experience in gerontology influences her ability to help SNFs provide the best quality of care.

She gives specific examples of how she accomplished lasting change in facilities and points out the personality traits that make a good administrator. Lisa suggests that being able to receive feedback and reapply it for better results is a huge indicator of success for an administrator.

To close out the episode, Lisa recommends that SNFs be honest about their problems and be willing to take accountability moving forward.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

Wooden On Leadership - John Wooden

lawgrod@gmail.com

In this episode of the LTC Heroes Podcast, Lola Rain, Growth Strategist with Senior Living Foresight, sits down with us to share her insight around improving occupancy and retention at long-term care facilities.

She discusses how the decline in LTC occupancy is largely due to a combination of economic factors, environmental factors, and negative public perceptions of these facilities. She says that there needs to be a shift in the attitude around LTC facilities, and it starts with seeing these facilities as communities. We need to get rid of the F-word.

She describes the importance of messaging and marketing for LTC communities, and how they can communicate the value found in their communities. Lola says LTC communities need to focus on their key differentiators and make sure everyone within the community is aligned toward the same objectives.

Lola also provides tips on how to honestly assess your LTC community in order to improve it. She closes the show by sharing the value of life enrichment and how it plays a key role in the attraction and retention of LTC community residents.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

https://www.linkedin.com/in/lola-rain/

https://www.seniorlivingforesight.net/

Emotional Equations - Chip Conley

In this episode of the LTC Heroes Podcast, Jerry Seelig, Founder & CEO of Seelig+Cussigh HCO, sits down with us to share his experience with resolving a variety of issues at Skilled Nursing Facilities (SNFs) through a process known as Rapid Intervention.

Jerry discusses the elements of rapid intervention including preparation, building the right team for the job, and how to execute while balancing the interests of all parties involved. He explores the importance of documentation for SNFs and why poor documentation leads to major issues for these facilities. Jerry points out that breakdowns in documentation largely happen because leaders aren’t driving the importance of it throughout the organization.

Jerry highlights the 3 things SNFs should review and continually audit to prevent the need for Rapid Intervention, and also describes the characteristics of strong SNF owners and operators.

He wraps this episode by encouraging SNFs to take ownership of issues while also recognizing what the facility is doing right. With the right data and documentation in hand, facilities can “move forward from mistakes and avoid shooting themselves in the foot twice.”

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

Skilled Nursing News

Kaiser Health News

Revitalize Newsletter

The Checklist Manifesto - Atul Gawande

https://thepcos.com/

On this episode of the LTC Heroes Podcast, KJ Page, Executive Director of Chaparral House sits down with us to share her insight about balancing high-quality care with profitability at non-profit SNFs.

KJ discusses the challenges of putting residents’ care first while having to pay close attention to budget requirements. She explores the importance of reducing staff turnover in LTC as a way to improve your bottom line and the overall satisfaction of residents and their families. KJ points out that budgeting appropriately to fairly compensate your staff and using surveys to gauge their level of morale are both important for retention.

KJ highlights the elements that lead to profitability and sustainability such as case mix, proper staffing, location, and an SNF’s ability to adapt to budget restrictions.

She wraps this episode by encouraging SNFs to focus on the small things that lead to contentment for their residents because contentment is always needed before happiness can come about. KJ also leaves us with some advice about the importance of letting yourself be heard when it matters most.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

https://www.chaparralhouse.org/

https://www.mcknights.com/

Provider Magazine

https://www.pioneernetwork.net/

A Complaint is a Gift

212°

On this episode, we speak to Dean Fernandez, Executive Director at At Home Hospice. Topics discussed include:

- Dean’s connection and passion for hospice care, inspired by family experiences.

- The focus of hospice on living, and empowering patients and families to have control over their end-of-life experience.

- Touching and meaningful experiences in hospice care, including fulfilling patients’ last wishes and connecting with loved ones and pets.

- The importance of effective admissions, understanding patients’ goals and providing personalized care.

- Characteristics of the hospice team: compassionate, collaborative, mission-driven, patient-centric.

- Challenges in hospice care, including compliance issues and emotional impact.

- The evolving nature of healthcare and the constant need to adapt to changes and new opportunities.

- Dedication to a career in hospice and palliative care as a meaningful legacy for the community.

- Coping with the emotional challenges of working in end-of-life care and finding support from loved ones.

Resources mentioned:

Dean Fernandez - https://www.linkedin.com/in/dean-fernandez-782951a0/ At Home Hospice - https://lhcgroup.com/locations/at-home-hospice/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. 

#seniorliving #longtermcare #seniors #seniorcare

LTC Heroes is a podcast for executives in Long Term Care. This is the podcast is for you if you love working on overcoming obstacles with unparalleled solutions. Each week we bring you 2 interviews with leading experts in the Long-Term Care industry.

On this introductory episode, Peter Murphy Lewis shares his personal backstory as well as what you can expect in future episodes. 

Learn more at https://LTCHeroes.com

On this episode, we speak to Patrick Stapleton, CEO at Sherrill House, an independent, not-for-profit, skilled nursing and rehabilitation center located near Boston.

Topics discussed include:

- The history of the Sherrill House tagline, “We’re here for you, not for profit.”

- The importance of being able to work well with women in the LTC industry.

- Surviving the challenges of Covid thanks to a loyal staff and strong culture.

- The ways that his relationships in the community helped during Covid.

- The challenges of the labor shortage and remote work.

- The importance of starting board meetings with a mission moment.

- The power of music therapy. 

Resources mentioned:

Patrick Stapleton- https://www.linkedin.com/in/pjstapleton/

Sherrill House- https://www.linkedin.com/company/sherrill-house/

Sherrill House | Website - https://www.sherrillhouse.org/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Andrew Banoff, President of Mozaic Senior Life (formerly Jewish Senior Services).

Topics discussed include:

- Andrew’s background and career path.

- The differences between a hospital setting and a long-term care setting.

- The importance of treating everyone in the facility as a family member.

- Moving 300 seniors to a new facility and the positive outcomes that resulted.

- Andrew’s book, “5200 Sundays.”

- The lessons learned from some of the stories in the book.

- The importance of relationships over everything else.

- Andrew’s thoughts on and approach to ageism.

- Lessons learned over the last 20 years

Resources mentioned:

Andrew Banoff - https://www.linkedin.com/in/andrew-banoff-518a00210/ Mozaic Senior Life - https://www.mozaicsl.org/

5200 Sundays -https://www.jseniors.org/hubfs/5200%20Sundays%20Book.pdf

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees. 

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Robin Arnicar, Director of Infection Prevention at Erickson Senior Living and President at NADONA LTC, a professional organization dedicated exclusively to nursing and nurse leaders in the Post-Acute Care and Assisted Living professions.

Topics discussed include:

- The challenges post-pandemic in filling LTC nursing vacancies.

- Connecting NADONA to business leaders who aren’t aware of the organization.

- The leadership qualities needed in the Director of Nursing role.

- Rallying the industry to create a better learning environment for potential Directors of Nursing.

- The five levels of leadership.

- Surviving stressful times in long-term care.

Resources mentioned:

Robin Arnicar - https://www.linkedin.com/in/robin-arnicar-9ba89b9/

Erickson Senior Living - https://www.linkedin.com/company/ericksonseniorliving/

Erickson Senior Living | Website- https://www.ericksonseniorliving.com/

Nadona LTC - https://www.linkedin.com/company/nadona-ltc/

Nadona LTC | Website - https://nadona.org/

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us, and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Chad Tuttle, SVP of Hospital and Post Acute Operations at Corewell Health, a $15 billion-a-year organization that is the largest employer in the state of Michigan with over 61,000 team members.

Topics discussed include:

- The importance of value transformation in healthcare.

- Getting people out of the hospital faster and into a rehab facility.

- The history and size of Corewell Health.

- The learning curve of going from long-term care into senior management at a large healthcare system.

- Chad’s journey from retail to healthcare.

- A vision for affordable healthcare in the future.

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. 

Sponsored by Experience.Care

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Leslie Pedtke, Founder and Consultant at Dignity Quotient, author, and Company Owner of Trenton Village Assisted Living and Memory Care.

Topics discussed include:

- The elder shadowing program she implemented — where staff members live on-site for 24 hours.

- The importance of honoring the residents’ choices and their dignity.

- The sacrifices her staff make in order to be better at their jobs.

- Examining staff journals from their time living at the facility.

- Learning and teaching the true definition of dignity.

Leslie Pedtke -

https://www.linkedin.com/in/leslie-pedtke-mha-lnha-b7b7a019/

Dignity Quotient -

https://www.linkedin.com/company/dignity-quotient/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

Sponsored by Experience.Care

On this episode, we speak to Dr. Priti Jindal, Chief Medical Officer at Transitional Care Physicians of America, the largest post-acute care practice in Georgia. Topics discussed include:

- Dr. Jindal’s journey from working in acute care to being a CMO in long-term care.

- The difficulty of the learning curve when she made the transition.

- A typical day as a CMO.

- The importance of speaking to families with relatable language.

- How to keep up with continuing education and the importance of learning.

- Making the transition into long-term care for families as easy as possible.

- The ways family members can monitor the experience their loved ones are having.

Dr. Pritit Jindal -

https://www.linkedin.com/in/priti-jindal-md-cmd-60b038214/

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Jessicia Smith, Quality Assurance Director at Santa Fe Place, an Intermediate Care Facility (ICF) located in Norman, Oklahoma. Topics discussed include:

- The purpose of an ICF

- The history of ICFs and the stigma that surrounded them for years.

- Not doing things for people, but doing things with people.

- Where most patients come from in an ICF

- The impact of the Olmstead Act on the history of ICFs.

- The differences in ICFs from state to state in the U.S.

- Jessicia’s personal history with ICFs, dating back to her childhood.

- The two distinct types of ICFs.

- Ways the residents are active in the community.

- How to find an Intermediate Care Facility.

Jessicia Smith - https://www.linkedin.com/in/jessicia-smith-9595a457/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Emmett Reed, Chief Executive Officer at Florida Health Care Association, an organization that represents 86% of Florida's nursing centers — facilities that provide skilled nursing, post-acute and sub-acute care, as well as short-term rehabilitation, assisted living and other services to the elderly and individuals with disabilities in Florida.

Topics discussed include:

- The impact of the new website, qualitycaredashboard.org.

- The ways the organization tells the story about how good nursing homes are doing in Florida.

- Emmett’s love of touring the member facilities across the state.

- The organization’s credibility and trust of the Florida Legislature.

- How Covid created a remarkable leadership opportunity for FHCA.

- The innovative solution FHCA came up with to fight the workforce crisis.

- Emmett’s leadership style and how it has changed over the last ten years.

Florida Health Care Association - https://www.linkedin.com/company/floridahealthcareassociation/

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee.

Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Christina Devlin, Corporate Director of Rehabilitation at AbleHearts*. 

Topics discussed include:

- Her role as Corporate Director of Rehabilitation at AbleHearts.

- Her reasons for attending the Florida Health Care Association convention and her passion for the industry.

- The importance of in-house therapy programs and the growth of this model in the healthcare industry.

- Her personal connection to the motto “Love without limits, safety first, family always” and the role of family in her life.

- Challenges in the healthcare industry, particularly related to workforce shortages and finding clinicians dedicated to geriatric care.

- Professional challenges, including the impact of PDPM (Patient-Driven Payment Model) on therapy departments.

- Christina's favorite aspects of her job, including making a difference and collaborating with talented leaders in the industry.

Resources Mentioned:

Christina Devlin - https://www.linkedin.com/in/christina-devlin-33a7a1a1/

AbleHearts - https://www.linkedin.com/company/ablehearts-consulting-services/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

*Since recording the interview, Christina Devlin has moved to Aston Health Consulting Services, where she is VP of Therapy Services.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Buffy Lloyd-Krejci, Chief Executive Officer at IPCWell, the top infection control consultant and disease prevention expert in the United States.

Topics discussed include:

- The inspiration for Buffy’s book, “BROKEN, How the Global Pandemic Uncovered a Nursing Home System in Need of Repair, and the Heroic Staff Fighting for Change.”

- How she had to change some names in the book because the industry can be very punitive.

- Her surprise at how the industry reacted to the book and the number of times she was thanked for telling people’s stories.

- How the nursing home system was broken and how it can, and must, be transformed.

- The positive effects the industry can take away from facilities that put the residents first and take care of their staff.

- How the knowledge that Buffy was writing her book for the workers inspired her to keep going.

- Simple changes that can be implemented to improve nursing home conditions.

- Looking at the truth behind what happened during the pandemic to learn from it.

Buffy Lloyd-Krejci - https://www.linkedin.com/in/buffylloyd/?locale=fr_FR

IPCWell - https://www.linkedin.com/company/ipcwell/

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Paul Smiley, Executive Director at Gilpin Hall, a non-profit organization with a long tradition of care for the elderly since 1824.

Topics discussed include:

- Paul’s longtime family background in long-term care.

- The impact the first interaction with a nursing home can have for a lifetime.

- The impact that being a Marine had on Paul’s leadership style.

- How to think globally and share locally.

- The way Paul would describe his leadership style.

- How a good leader lays down the track and lets the train do the work.

- The ways Gilpin Hall manages to have an outstanding retention rate among team members.

- Resisting the trend toward homogenization in the industry.

- The importance of making personal connections with residents.

Paul Smiley - https://www.linkedin.com/in/paul-smiley-ab010a8/#experience

Gilpin Hall - https://www.linkedin.com/company/gilpin-hall/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Rebecca Adelman, Founder/Attorney at Adelman Law Firm, a firm that has expertise in multiple areas of insurance defense litigation, professional malpractice, business and employment and healthcare law.

Topics discussed include:

- Rebecca’s career path that led to representing LTC providers in lawsuits and risk management.

- Her development of the Guide Path certification program for senior living communities.

- Development of the Guide Path survey that focuses on the five key areas that create the most risk.

- The resources the Guide Path program makes available to LTC facilities and families to set expectations and ease the transition into assisted living.

- The challenges of building the program from an idea to practical tools.

- Defining risk and how it aligns with expectations.

- How expectations are aligned with our life experiences.

- The fulfillment that comes with meeting with LTC residents and their families and hearing their stories.

Rebecca Adelman - https://www.linkedin.com/in/rebeccaadelmanesq

Adelman Law Firm - https://www.linkedin.com/company/adelman-law-firm/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Claudia Blumenstock, Founder and CEO at Copernicus, Inc., an organization that is dedicated to strengthening the delivery of long-term care services through the development of staff relationships at all levels of an organization.

Topics discussed include:

- How staff looks at leadership and what leaders need to be like to be effective.

- How a horrible event made Claudia self-aware and showed her that openness is critical in LTC.

- How being supportive of people who have had horrible experiences in their facility helps them forgive themselves if they feel responsible.

- Learning to step back and listen from an incident with her teenage son.

- The importance of quieting yourself for five minutes to be an effective leader.

- The real problem people have with implementing new ideas.

- The importance of taking care of yourself to be an effective leader.

- The difficulty of teaching leaders to think creatively in an LTC setting.

Claudia Blumenstock - https://www.linkedin.com/in/claudiablumenstock/

Copernicus, Inc. - https://copernicusview.com/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.



#longtermcare

On this episode, we welcome Ron Nunziato, Senior Director of Policy and Regulatory Affairs at the Health Care Council of Illinois, a non-profit advocacy group that represents more than 300 licensed Skilled Nursing Facilities (SNFs) in Illinois.

Topics discussed include:

- How he started as a provider and operator for 29 years before moving to his current position.

- The lessons he learned in his time as a CEO.

- The importance of leading by example in a management role.

- How the Health Care Council of Illinois provides a singular voice for its members when dealing with governmental agencies.

- Lessons for government agencies to be more collaborative.

- The workforce development issues in today’s healthcare industry.

Ron Nunziato - https://www.linkedin.com/in/ron-nunziato-63630b4/

Health Care Council of Illinois - https://www.linkedin.com/company/health-care-council-of-illinois/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Jay Hayston, President & CEO at Cedarcrest Center for Children with Disabilities, a specialized medical facility and school in Keene, New Hampshire.

Topics discussed include:

- The mission of Cedarcrest as a home and a school for children with developmental differences.

- Jay’s beginnings in LTC for people with developmental differences.

- The way Cedarcrest works as a step-down facility for a transition between the hospital and home care.

- Jay’s mentors and his philosophy of servant leadership.

- The challenges of running a facility with a small constituency.

- The learning skills gained outside of the subject matter by getting a doctorate.

- The importance of the continuum of care when working with children.

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#longtermcare

On this episode, we speak to Thomas Annarella, Licensed Nursing Home Administrator at Valley Hi Nursing and Rehab, a long-term care facility in Illinois.

Topics Tom discusses include:

- Through several different internships, Tom entered the LTC industry directly out of college.

- The evolution of Tom’s leadership style over the years.

- The demographic makeup of the residents at Valley Hi, a county-owned facility.

- The obvious differences between five-star facilities and facilities that don’t reach that standard.

- The four core values he instills in his team.

- The importance of running an organizationally healthy operation.

- His favorite books on leadership.

- How he deals with the challenges presented by having a team made up of multiple generations.

Thomas Annarella - https://www.linkedin.com/in/thomas-annarella-9a442b2/

Valley High Nursing and Rehab - https://www.linkedin.com/company/valley-hi-nursing-home/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.



#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Nichole Claiborn, Executive Director at Terrace Health.

Topics Nichole discusses include:

- Her personal story and how she ended up in long-term care.

- The learning curve involved in home health care.

- Recent cuts in payments by the government.

- Being flexible with staff in today’s market.

- Recruiting through community engagement.

- Personal mentors she has met throughout her career.

- The future of home health and hospice.

Nichole Claiborn - https://www.linkedin.com/in/nichole-claiborn-23645a54/

Terrace Health - https://www.linkedin.com/company/terrace-health-boise/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Jason Cronk, President and COO at Immanuel Lutheran Communities.

Topics Jason discusses include:

- Developing Western-style lifecare communities in mainland China.

-The learning curve involved in working in China versus the US.

-Their approach to talent acquisition and recruitment to their facility in Montana.

-The focus on RNs and CNAs in their recruiting.

-Jason’s leadership style and relationship with his team.

-Making data-driven decisions through focus groups and surveys.

Jason Cronk - https://www.linkedin.com/in/jasonrcronk/

Immanuel Lutheran Communities - https://www.linkedin.com/company/immanuel-lutheran-communities/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Matthew Lessig, Associate Executive Director at Cypress Cove at HealthPark Florida.

We discuss:

- Matthew’s career journey and how he got into LTC.

- The speed of change on the clinical side of the business vs. the back office.

- The importance of understanding the reimbursement model he brought to the clinical side.

- His company’s recent expansion of service lines.

- The emphasis on using data to make operational decisions on a daily basis.

- Tracking specific metrics to improve the overall efficiency of the business.

- Different ways to implement new initiatives from small trials to significant expansions.

- The importance of setting targets and goals to build clear action plans.

- The importance of having a crisis management plan in place, especially in Florida.

- How handling Covid helped prepare for hurricane preparedness.

Matthew Lessig - https://www.linkedin.com/in/matthew-lessig-lnha-mha-845aab73/#experience

Cypress Cove at HealthPark Florida - https://www.linkedin.com/company/cypress-cove-at-healthpark-florida/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.



#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Jennifer Swain, VP of Clinical Reimbursement at AbleHearts*. Topics discussed include:

-  Jennifer’s introduction to long-term care and her journey in the healthcare field.

- Volunteering experiences, including working in skilled nursing and emergency areas.

- Jennifer’s transition into long-term care after working in the hospital’s ICU.

- Wanting a more meaningful role in patient care.

- Embracing the culture of long-term care and recommitting to the field.

- Honoring her roots and her reasons for becoming a nurse.

- The unique experience of being pregnant while working in long-term care.

- Encouraging young people to consider careers in long-term care.

- The 24/7 nature of long-term care and the need for continuous compassion and care.

Jennifer Swain - https://www.linkedin.com/in/jennifer-swain-4a09b7126/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. 

*Since recording the interview, Jennifer Swain has moved to Aston Health Consulting Services, where she is VP of Clinical Reimbursement.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Philip Scalo, CEO of Bartley Healthcare and Vice Chair of the American Health Care Association (AHCA).

During our talk, Philip discusses topics including:

-Philip’s role and his history at AHCA.

-The never-ending fight to get appropriate funding from Congress and other sources.

-The intangible challenges of leaving law and entering long-term care.

-How to build and maintain a culture of genuine care for residents.

-Lessons learned about running LTC facilities that didn’t come from a business book.

-The critical importance of perseverance in order to be the best.

-Comparing training for high-level sports with running a caring, thriving business.

Philip Scalo - https://www.linkedin.com/in/philip-scalo-3350b210/#experience

Bartley Healthcare - https://www.linkedin.com/company/bartley-healthcare-nursing-and-rehab/

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this week’s episode, we speak to Darryl Fisher, President at Mission Senior Living.

Mission Senior Living focuses on smaller communities to allow residents to stay in their hometowns. He is also the founder and a pilot at Dream Flights.

During our talk, Darryl discusses topics including:

- His family history and roots in long-term care.

- How he went from aviation to LTC.

- The example that his father set on how to care for people.

- An overview of Mission Senior Living and Dream Flights.

- How his aviation background allows him to stick to the company’s mission.

- The importance of his company’s six-word mission statement.

- How Dream Flights gives back to the community.

- The differences between being a pilot and running long-term care facilities.

Darryl Fisher - https://www.linkedin.com/in/darryl-fisher-50011b144/

Mission Senior Living - https://www.linkedin.com/company/missionseniorliving/ 

Dream Flights - https://dreamflights.org/

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode, we speak to Shawn Bloom, CEO of the National PACE Association. As both a provider and payor source of long-term care, PACE aims to deliver all the services needed for elderly individuals to age in their own community. 

During our talk, Shawn discusses topics including:

- How Shawn got involved with PACE and the long-term care industry.
- Long-term care policy and how it has changed over the years.
- The history of PACE and how it has grown since its inception.
- The importance of suitable housing for perpetuating the long-term care marketplace and enabling seniors to age in their community.
- Shawn's leadership style and how he enables the success of his team.
- How PACE prepared for and worked through the pandemic.
- The importance of innovation and expanding access to PACE programs.
- What separates PACE programs from other long-term care models.
- The challenges faced by PACE programs.
- Sources of quality information for staying up-to-date on the long-term care industry.
- The ways in which Shawn believes PACE programs can improve.

Resources: 

- https://www.politicopro.com/ 

- https://www.npaonline.org/ 

- https://westpace.net/ 

#seniorliving #longtermcare #seniors #seniorcare 

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

This week, we chat with Ben Wingrove, Founder of SchedulePop — a leading staff scheduling app that started in 2015.

SchedulePop allows people working in the long-term care industry to view and manage their schedules easily.

This episode is a little different than usual, as Ben shares his screen to explain the functionality and design of the SchedulePop app.

In the episode, we discuss various topics, including:

- Ben’s unique transition from the entertainment and nightlife industry into long-term care and the adjustments he needed to make.

- Ben’s experience in marketing, UX and design.

- The functionality, colors and design of the SchedulePop app.

- How SchedulePop has improved the satisfaction of staff, such as providing the ability to easily request time off work.

- Details about SchedulePop, such as the fact that it works with nearly 200 facilities.

- Details about the future of SchedulePop, such as the widgets the team is introducing and the meetings planned with focus groups to help improve the app.

SchedulePop - https://www.schedulepop.com/

#seniorliving #longtermcare #seniors #seniorcare

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode, we speak with Ian Stockberger, CEO at Good Shepherd, Inc., based in Mason City, Iowa.

Good Shepherd is a large living community, which includes 210 nursing home beds, 106 assisted living units and just under 300 employees.

We discuss various topics, including:

- Ian’s first experience of the long-term care industry in 1995, working in a kitchen. He stayed in the role for five years.

- Ian’s career history and how he re-joined the long-term care industry later on in life.

- Ian’s learning curves in life, including struggling in engineering.

- Ian’s experiences working with a community of diverse people in the long-term care industry and the empathy he had for the residents.

- The Good Shepherd’s size, focus and differentiators.

- The advantages and challenges of The Good Shepherd being such a large organization.

- How The Good Shepherd recruits, including information on the education tuition reimbursement program where people working at least 20 hours a week receive $200 a month for education.

Good Shepherd, Inc. - https://goodshepherdhealthcenter.org/

#seniorliving #longtermcare #seniors #seniorcare

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode, we speak to Lonnie Steckler, Managing Partner at The Pointe of North Gables, an assisted-living community in Miami.

In the episode, we discuss various topics including:

- Lonnie’s path into the long-term care industry, starting at his stepfather’s independent and assisted-living community during his college breaks.

- Lonnie’s career history, including his experience facilitating support groups for spouses of people with Alzheimer's and his work in social care and administration.

- How and why social workers tend to make great administrators in long-term care.

- The marketing strategies behind The Pointe of North Gables, such as organic and paid social media marketing.

- The unique activities offered at the community for residents, including virtual reality.

- How the marketing budget at the community is divided and distributed.

- Working with different cultures and how this has challenged and improved Lonnie’s leadership skills.

- Lonnie’s experience of winning the ALF Administrator of the Year Award from the Florida Healthcare Association.

The Pointe of North Gables - https://thepointenorthgables.com/

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode, we speak with Phil Fogg, CEO of Marquis Companies and a board member of the Nebraska Health Care Association, about transforming the landscape of long-term care.

In the episode, we discuss various topics including:

- What Phil has learned about himself over the years.

- Why population health is important and how to organize it into objectives and goals. (Population health refers to the health status and outcomes of a group of people rather than individuals.)

- How data supports Phil and his work and how he successfully manages it.

- How Phil diversifies his work.

- Staffing issues in the long-term care industry.

- Phil’s greatest accomplishments and learning curves in the long-term care industry.

- Phil’s latest innovations in the industry, including revamping population health initiatives and developing a technology platform that enables us to manage our populations.

Tune into the episode below to learn more.

Discover how Phil Fogg, CEO of Marquis Companies, is helping transform and innovate the long-term care industry by tuning into the latest episode of LTC Heroes.

Marquis Companies - https://www.marquiscompanies.com/

American Health Care Association - https://www.ahcancal.org/Pages/default.aspx

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this week’s episode, we speak to Mark Parkinson, President and CEO at American Health Care Association.

We caught up with Mark at the Nebraska Healthcare Convention where we discussed various topics relating to his career in the long-term care industry. These include:

- Mark’s experience growing up in Wichita, studying law at the University of Kansas and how he ended up working in the long-term care industry.

- Mark’s key memories working in long-term care facilities.

- Working as a leader and developing a temporary aid program for people to get quick training to help during the pandemic.

- The parts of Mark’s job that he most enjoys.

- Post-pandemic regulatory issues and what they mean.

- Advice for people considering working in the long-term care industry.

Learn more about Mark Parkinson, President and CEO of the American Health Care Association by tuning into the latest episode of LTC Heroes.

American Health Care Association - https://www.ahcancal.org/

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In the latest episode, we sit down with Glenn Van Ekeren, President at Vetter Health Services.

Vetter Health Services supplies management services to Vetter Senior Living facilities. The home office for the management team is in Elkhorn, Nebraska.

In the episode, we discuss various topics, focusing on Glenn’s experience as a leader in the long-term care industry.

Topics discussed include:

- Glenn’s experience writing books on gratitude and happiness and how the process has helped him in working in long-term care.

- Glenn’s thoughts and advice on leadership.

- How Glenn has developed as a leader over the years.

- What Glenn learned about himself as a leader during the pandemic.

- Glenn’s key strengths of communication and adaptability.

- Growing and maintaining a strong and unified work culture.

- The importance of eradicating customs, processes and ideas in the long-term care industry that are no longer serving their purpose, in order to grow and thrive.

To reach out to Glenn and his team, visit the Vetter Health Services website here.

Discover how to grow and develop as a leader in the long-term care industry by tuning into the latest episode of the LTC Heroes podcast.

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this latest episode, we speak with Dr. Gregory Johnson, Chief Medical Officer at the Evangelical Lutheran Good Samaritan Society, at the 2022 NNFA-NALA Innovation Summit in Lincoln, Nebraska.

The Evangelical Lutheran Good Samaritan Society is the largest not-for-profit provider of senior housing and services in the United States. The company is headquartered in Sioux Falls, South Dakota, and operates centers throughout the United States.

On this episode, we discuss various topics with Gregory, including:

- Accountability in healthcare.

- How he moved into the long-term care industry.

- Key moments when he realized he made a difference in people’s lives.

- His favorite parts of the day, including interactions with others.

- Bad advice shared in the long-term care industry.

- His thoughts on reforming the healthcare system, including how we pay for healthcare.

- What he’s learned about himself in the past three years as a leader, the way he’s handled the pandemic, and the way he’s made decisions.

- … and so much more

Reach out to Gregory and his team by heading to the Evangelical Lutheran Good Samaritan Society website.

Learn about Dr. Gregory Johnson’s experiences and stories in the long-term care industry by tuning into the latest episode of LTC Heroes below.

The Evangelical Lutheran Good Samaritan Society - https://www.good-sam.com/

https://www.ltcheroes.com/community

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

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This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Brittney Tyler, Senior Executive Director at Apopka Health & Rehabilitation Center.

Topics discussed include:

-  Brittney’s passion for long-term care and her role as a servant leader.

- Her initial interest in nursing and her mother’s influence. 

- The importance of making a difference in the community, impacting the industry and engaging with younger generations interested in healthcare administration.

- Her role in healthcare policies, lobbying and advocating for the industry. 

- Taking on challenging facilities, building positive cultures and making meaningful connections with staff and residents.

- The importance of educating decision-makers about the daily challenges in long-term care.

- Her sources of information, which include social media, networking, reading and staying up-to-date on industry changes.

- Setting a positive tone in her interactions with staff through morning meetings, affirmations and maintaining an energetic attitude.

Resources mentioned:

Brittney Tyler - https://www.linkedin.com/in/brittney-tyler-nha-mba-aa2792b2/

Apopka Health and Rehabilitation Center - https://www.ablehearts.org/communities/apopka-health-and-rehabilitation-center/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at

Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode, we chat with Severine Petras, CEO at Priority Life Care, a leader in affordable senior care.

In 2009, Severine established Priority Life Care to provide senior living options to older people of all financial backgrounds. Severine and her brother, Bobby Petras, founded and sustained an option for affordable assisted living and memory care. Back then, this was rare in the long-term care industry.

In 2022, Priority Life Care sticks quite close to its original mission of providing affordable senior care. However, today, Priority Life Care is a full third-party management company, in contrast to when the business first started. Initially, Priority Life Care had a capital partner and did a lot more back office work.

One of the biggest learning curves in Severine’s career has been the pandemic. The company was not fully prepared for dealing with such a crisis.

Severine’s role evolved from supporting people at a community level to helping people in the field. At the time, she didn’t have the tools and knowledge to do it, and she had to learn how to navigate the pandemic on the job.

• Priority Life Care

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community

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This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

In this week’s episode, we’re joined by Charlotte Haberaecker, President and CEO at Lutheran Services in America, and Ted Goins, President and CEO at  Lutheran Services Carolinas.

Lutheran Services in America is a national network of 300 Lutheran health and human services organizations that reach one in 50 people living in the US. Lutheran Services in America is in over 1,400 communities in 45 states.

In the episode, we learn about Lutheran Services in America and Charlotte and Ted’s roles. We also hear their opinions on the long-term care industry and how we can improve it.

Lutheran Services in America’s shared heritage, vision, and mission make the company unique. The different branches don’t compete, creating a trusting environment for people to collaborate and innovate.

The national network brings collective power to advance innovation for a healthier, more equitable future for Americans. Lutheran Services in America has cared for older adults with dignity, respect, and independence for over a century.

• Lutheran Services in America
• Lutheran Services Carolinas

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community

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This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

In the latest episode of the LTC Heroes podcast, we speak with Jane Fleishman, Ph.D., Certified Sexuality Educator at Speaking Of, LLC. Jane is the author of The Stonewall Generation: LGBTQ Elders on Sex, Activism, and Aging.

In the episode, we discuss the book in detail. The book shares the experiences of nine elders in the LGBTQ community who came of age around the time of the Stonewall rebellion.

There aren’t many books about the LGBTQ elders' experience, which makes the book stand out. When Jane finished her doctoral research on statistical research on LGBTQ elders and sexual satisfaction, she longed for the stories behind the numbers.

Jane heard back from a group of people who had come of age or came out as LGBTQ during the Stonewall rebellion, a very heavy, exciting time of political turmoil. Jane interviewed people and they seemed to like the idea of being called the Stonewall generation. That’s how the name and vision for the book came about.

In this episode, we hear all about the book, including common reactions from readers and about Jane’s learning curve.

Learn all about ‘The Stonewall Generation: LGBTQ Elders on Sex, Activism, and Aging’ written by sexuality educator Dr. Jane Fleishman in the latest episode of the LTC Heroes podcast.

• Global Public Speaking
• The Stonewall Generation: LGBTQ Elders on Sex, Activism, and Aging

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In the latest episode of the LTC Heroes podcast, we speak with David Coppins, CEO and Co-Founder at IntelyCare Inc. and Chris Caulfield, Co-Founder and Chief Nursing Officer of the same company. The talk takes place on a cruise to celebrate Nurses Week. There are around 500 people onboard.

IntelyCare is a digital staffing platform with thousands of nurses, nurse assistants, nursing homes, and assisted living facilities signed up. The app matches healthcare professionals with facilities for temporary staffing needs.

Nurses can use the app to find anything from a single shift to a month-long assignment. Client facilities can request a specific type of nurse with certain skill sets. They simply enter their requirements into the platform and they’ll usually have the shift filled within a short period.

IntelyCare has become very successful and now operates in 30 states.

David and Chris attribute their success to coming in as new players in the market. While there are other staffing agencies with good existing client relationships, IntelyCare is proud of the growth of the number of its nurses and of how well-engaged they are with the company.

Discover how the healthcare staffing app IntelyCare works by tuning into the latest episode of the LTC Heroes podcast with David Coppins, CEO and Co-Founder at IntelyCare Inc. and Chris Caulfield, Co-Founder and Chief Nursing Officer of the same company.

• IntelyCare Inc.

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.