Details of the show Loyalty Wired - Loyalty Wired

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Podcast 82 - Cracking the Code

Monday, November 10, 2025 • Duration 38:28

As IAG Loyalty posts record profits, we explore how engaged collectors turn everyday earning into premium travel — and what their behaviours can teach loyalty managers about value, engagement, and the future of loyalty.

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Newscast 26 - The Premium Reward Card Wars

Wednesday, October 29, 2025 • Duration 34:18

We convene our Loyalty Roundtable to break down the latest in the premium card wars. Are Chase and Amex reaching new heights - or have they already peaked?

Podcast 81 - Hotel Loyalty

Monday, October 6, 2025 • Duration 41:50

Hotel loyalty isn’t just about free nights anymore. From lifestyle partnerships and sustainability to digital innovation and personal recognition, loyalty is transforming the hospitality landscape. In this episode of The Loyalty Podcast on LoyaltyWired, host Ian Pringle is joined by Emilie Couton (CEO, Accor Plus), Andrew Cleary (VP, Global CRM & Customer Strategy, Mandarin Oriental), and Vicky Elliott (hotel and loyalty expert, New World Loyalty) to unpack the future of hotel loyalty. They explore what’s changed, what’s next, and what every hospitality leader should be doing right now to stay ahead of the curve — plus a few loyalty “sins” and lessons learned along the way.

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Podcast 80 - Digital Native Loyalty

Monday, September 15, 2025 • Duration 31:27

Loyalty isn’t just for big brands anymore. Discover how digital-first companies build loyalty from scratch — and what lessons established players can take away.

Podcast 79 - Loyalty on Holiday

Sunday, August 10, 2025 • Duration 34:08

Summer may be in full swing, but loyalty never really takes a holiday! In this sunny episode of The Loyalty Podcast on LoyaltyWired, host Iain Pringle is joined by regular contributors Anja Jones, Dave Canty, Allie Ferguson, Vicky Elliott, and David Feldman for a globe-spanning chat from LA to Barcelona. From the dreaded “Shark Tank of Q3” to clever ways of cashing in points, they swap travel tales, holiday tips, and candid thoughts on keeping loyalty programs thriving through the summer slowdown. Expect laughs, insights, and maybe a book recommendation or two for your beach bag.

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Newscast 25 - The Employee Engagement Episode

Sunday, July 27, 2025 • Duration 37:45

Rick Ferguson takes a two-part deep dive into the connections between employee engagement and customer loyalty.

Podscast 78 - Driving Loyalty - Spotlight on the Automotive Industry

Monday, July 7, 2025 • Duration 33:41

The $3.5 trillion automotive sector is one of the most globally significant — and one of the most loyalty-challenged. In this episode, we tackle the complex relationship between manufacturers, dealers, and aftersales networks to explore how loyalty programs can truly influence choice of car brands. Our expert panel — Emily Walker (Arnold Clark, UK), Allie Fergusson (formerly Honda, USA), and David Parsons (Ellipsis, Australia) — break down the challenges, share practical insights, and reveal lessons that apply far beyond the auto industry.

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Newscast 24 - The Nordstrom Shift

Monday, June 23, 2025 • Duration 37:38

Nordstrom just made a bold move—ditching points at Nordstrom Rack in favor of a flat 5% discount. Some call it a downgrade. But is it really?

Newscast 23 - The Loyalty Boomerang

Sunday, June 8, 2025 • Duration 30:52

Exploring the loyalty boomerang effect and the emotional cache of cobranded credit cards.

Podcast 77 - Changing Customer Needs - 2025

Tuesday, June 3, 2025 • Duration 24:01

In this podcast our panel explore how customer attitudes to loyalty and changing and what marketing professionals need to do to take account of these changes.

Loyalty Wired – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Loyalty Wired – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other1

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Other1

Apple Podcasts

Spotify