Explore every episode of the podcast LMA Talks

Cyber incidents are becoming increasingly complex, with potential consequences extending far beyond the immediate technical and financial impact. As businesses face growing regulatory scrutiny, shareholder expectations and litigation risks, the lines between Cyber and Directors' & Officers' (D&O) insurance can increasingly overlap.

In this episode of LMA Talks, members of the LMA's Financial Lines Claims Group and Cyber Claims Group come together to explore the evolving relationship between Cyber and D&O claims.

The panel considers how cyber incidents can trigger D&O exposures, the challenges that can arise when policies overlap and the key legal and regulatory developments shaping the claims landscape.

They also share insights into what claims professionals should be considering as cyber risks continue to evolve and financial lines claims become increasingly complex.

Featuring:

• Michael Ehioze-Ediae, Co-Chair, LMA Financial Lines Claims Group & Senior D&O and FI Claims Underwriter, Hiscox
• Carolyn Thomas, Chair, LMA Cyber Claims Group & Head of Cyber and Financial Lines Claims, Munich Re Specialty Group
• Amit Tyagi, Partner, CMS
• Carly Marston, Head of FinPro Claims, Liberty Specialty Markets

In 2025, the LMA NexGen Claims Leadership Group undertook a market survey exploring how claims professionals across the Lloyd’s market are currently using artificial intelligence, their perceptions of the technology and expectations for the future.

The survey received 111 anonymous responses from managing agent claims professionals across a range of roles and seniorities, examining themes including AI adoption, confidence and training, governance concerns, operational opportunities and the future role of AI within claims handling.

Following analysis of the survey findings, representatives from across the Lloyd’s market came together to discuss the results and share their perspectives on the evolving role of AI within claims.

The discussion explores:

• current adoption trends and practical market usage
• operational opportunities and efficiency gains
• governance, oversight and confidentiality considerations
• confidence, training and skills gaps
• concerns around accuracy, regulation and the human element
• future outlook for AI-enabled claims handling.

The discussion is moderated by Lorraine Ekong, Syndicate Claims Manager, CFC, and features:

• Alex Flather, Group Head of Strategic Claims, MunichRe
• Daniel Cambage, Head of Specialty Casualty Claims, Berkley Specialty London
• Emma Watling, Core Claims Manager, The Hartford

Listen to the podcast now.

In this episode of LMA Talks, the LMA Exposure Management Casualty Working Group discusses the evolving challenges facing exposure managers today.

The podcast examines the key issues challenging the casualty market, from regulation to data.

Podcast guests include:

• Michelle Gascoin, Catastrophe Research Manager, Berkley Specialty
• William Hale, Head of Non-Nat Cat, QBE
• Vanessa Jones, Head of Exposure Management, Dale Underwriting Partners
• Stephanie Nightingale, Group Head of Exposure Management, Chaucer
• Lauren Restell, Non-Natural Catastrophe Risk Specialist, Lloyd’s

In this episode of LMA Talks, we introduce a new series from the LMA FinPro Claims Committee.

The series' hosts, Michael Ehioze-Ediae, Senior Claims Underwriter at Hiscox, and Amit Tyagi, Partner at CMS UK, are joined in this episode by Paul Shore, CEO at Tegron Specialty, and Clare Norton, Major Claims Manager at The Hartford.

The podcast discusses some common types of claims currently being seen in financial institutions and professional indemnity insurance, how they have evolved over the last couple of years and how the market is responding.

Please note this recording took place prior to the Motor Finance Decision.

In this episode of LMA Talks, Paul Davenport, Finance and Risk Director at the Lloyd’s Market Association, is joined by Joanna Parsons, Strategic Growth Leader for Aon Capital Advisory.

Together, they explore the current landscape for capital investors in the Lloyd’s market. With recent record-breaking results, Lloyd’s continues to attract diverse investors, but what are the real experiences of those providing capital?

This episode delves into key findings from a new report by LMA and Aon, offering practical insights and recommendations on improving investor experiences. Tune in for a detailed look at capital investment, market structures, and what the future might hold for Lloyd's.

In this episode of LMA Talks, Jenny Neale, Senior Executive for Claims at the Lloyd’s Market Association, is joined by Gabrielle Folliard, Chief Claims Officer at Canopius and Chair of the LMA Claims Committee and Clare Constable, Chief Claims Officer at MS Amlin. Together, they discuss a pressing issue for the London insurance market – attracting, nurturing and retaining top talent in the claims profession.

With strong competition for skilled professionals, a changing workforce demographic and rapid advancements in digital and data capabilities, the claims sector faces significant challenges. This episode explores the steps the market is taking to enhance claims as an attractive career choice and prevent a potential skills shortage. The speakers also share insights from the NexGen Claims Group’s initiatives and offer practical advice for how market leaders can support these efforts to secure the future of claims.

Tune in for a thought-provoking discussion about how the claims community can work collectively to safeguard its future.

Join us as James Williams, an Executive in Communications, Chris Mather, a Senior Executive in Technical Underwriting, and John Coe, Asta's Deputy Chief Risk Officer, share their experiences as gay professionals in the insurance industry.

Hear personal stories, professional challenges and inspiring discussions on fostering a more inclusive industry. This podcast is a must-listen for anyone interested in understanding the vital role of LGBTQ+ inclusion in the insurance sector.

A day in the life of a Delegated Claims Administrator with Duncan Wood, VP - TPA Services, Vanguard.  

A day in the life series is an LMA podcast series which showcases real life roles of individuals  in the product and claims life cycle, providing a different perspectives to support, educate and provide practical insight. 

The series is open to everyone. 

A day in the life of a Loss Adjuster with Rob Kleinveld, Executive General Adjuster and Baoling Wang, VP, Managing Director of Crawford Global Technical Services. 

A day in the life series is an LMA podcast series which showcases real life roles of individuals  in the product and claims life cycle, providing a different perspectives to support, educate and provide practical insight. 

The series is open to everyone. 

A day in the life of a Claims Broker with Rob Powell, Global Chief Claims Officer at Marsh 

A day in the life series is an LMA podcast series which showcases real life roles of individuals  in the product and claims life cycle, providing a different perspectives to support, educate and provide practical insight. 

The series is open to everyone.