Your Listening SUPERPOWER podcast will help become a more impactful communicator by listening effectively and in surprising ways.
Join your host and listening catalyst Raquel Ark to be inspired by listening researchers and professionals as we share tips and stories on how to work smarter and feel better by growing our listening superpower together.
Your listening SUPERPOWER podcast is much more than listening. It’s practical knowledge and inspiration that you can use right away. If you’re the kind of person who wants to have a positive impact, have less communication challenges, get things done and make our world a better place, listen and follow the listening SUPERPOWER podcast.
Build your toolbox for your everyday interactions. Learning how to listen more effectively will help others listen to you better.
Improve work productivity and time management. Less misunderstandings. Break bad communication habits. Communicate effectively. Have more voice. Engage your team and influence stakeholders. Facilitate difficult conversations better. Enhance relationships. Discover needs and interests. Feel more belonging. Build trust and connection. Take meaningful action. Increase your success and wellbeing.
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The Art of Listening and The Power of Humor: A Conversation Connecting Life Experiences with Cartoonist Dave Coverly
Wednesday, April 23, 2025 • Duration 52:10
Imagine a cartoon opening a door to transform a challenging conversation into a productive and meaningful conversation in your team. In this episode, we explore how listening and observation can engage humor which can shift our mindset and enhance our ability to engage with others meaningfully.
Dave Coverly is the award-winning creator of the internationally syndicated cartoon Speed Bump, featured in hundreds of publications including The Washington Post, The New Yorker, and The Globe & Mail. A four-time winner of the National Cartoonists Society’s “Best Newspaper Panel” award, he received their highest honor, the Reuben Award for “Outstanding Cartoonist of the Year,” in 2009.
His work appears on greeting cards, in books, and across major media outlets, and he serves as the principal cartoonist for BarkBox.
Dave Coverly has authored several cartoon collections and children's books published by Macmillan namely Speed Bump: A Collection of Cartoon Skidmarks (Andrews McMeel), Cartoons for Idea People (ECW), Just One %$#@ Speed Bump After Another (ECW), Dogs Are People, Too, and its sequel, Cats Are People, Too.
And his children’s picture books include Sue MacDonald Had a Book (with Jim Tobin, Macmillan), The Very Inappropriate Word (with Jim Tobin, Macmillan), and How To Care For Your T-Rex (with Ken Baker, Macmillan). His chapter book trilogy began with Night of the Living Worms, and continued with Night of the Living Shadows, and Night of the Living Zombie Bugs.
With a career spanning over 30 years, Dave has mastered the art of observational humor, using his cartoons to reflect on the human experience and the nuances of everyday life.
In this conversation, Dave shares personal stories and insights that have shaped his career as a cartoonist with listening playing a core role. Not just as a skill, but as a vital part understanding human patterns and through this tapping into human connection.
\We explore how humor can serve as a bridge to deeper conversations and how the act of listening can inform and inspire creativity. Listen to the end, where David also shares how humor can help navigate serious conversations and lighten the mood.
Enjoy listening in!
“Listening is about connecting with people and understanding their experiences.” – Dave Coverly
SUPERPOWER Notes:
00:08 – The Power of Humor. Dave discusses how humor can provide a different perspective on serious topics and enhance communication.
02:50 – Early Influences. Reflecting on his childhood experiences with his uncle and teacher that sparked his interest in listening and humor.
10:15 – The Role of Observation. Dave explains how being an observant listener informs his cartooning process and helps him create relatable content.
15:30 – The Importance of Context. Understanding how context shapes humor and the need to stay relevant in a changing world.
22:00 – Listening as a Creative Tool. How deep listening can lead to new ideas and insights in both cartooning and everyday interactions.
30:00 – The Impact of Silence. Exploring how silence can enhance the listening experience and foster deeper connections.
35:00 – Humor in Serious Situations. Dave shares how humor can help navigate serious conversations and lighten the mood.
42:00 – The Evolution of Humor. A discussion on how humor adapts to cultural changes and the importance of authenticity in comedic expression.
Key Takeaways:
“Doing humor is kind of that right brain, left brain thing." – Dave Coverly
“Humor is a way to connect with people and share experiences.” – Dave Coverly
“Listening is not just about hearing words; it’s about understanding the context and emotions behind them.” – Dave Coverly
"I love the idea of having a cartoon as a pause for, to take a breath or pause to reset or a pause to allow another perspective or pause to give permission to another perspective."– Dave Coverly
People Mentioned:
Mike Peters - A cartoonist who provided Dave with valuable advice about humor and authenticity in cartooning.
Christy Ottaviano - Dave's children's book editor, described as a legend in the industry.
Becoming More Relevant with the Better Listening Method: The Power of Active and Systemic Listening in Media Organizations with Nanna Holst
Monday, March 31, 2025 • Duration 40:20
In this episode of the Listening Superpower Podcast, we're joined by Nanna Holst to delve into how the media landscape's evolution, driven by new platforms, shifting consumption, and AI advancements, is swamping audiences with more information, but not necessarily more insight. We discuss how traditional media must transform, using active listening and engagement to stay pertinent as a bridge between the public and those in authority, as outlined in her insightful report. (Link below)
Nanna Holst is an experienced journalist, editor and project manager with a demonstrated history of working in the media production industry. Skilled in Making People Reach Their Potential, Co-creation, Public Outreach, News Writing, Breaking News, Video Journalism, Journalism, Editing and Television. She is into teaching and coaching of young journalists, a strong program and project management professional based on constructive, solution based journalism and a strong sense of public service and democratic values. She is a graduate from the Danish National School of Journalism and Aarhus Business School. Also a Fellow from Constructive Institute at Aarhus University, developer of The Better Listening Method and helping news organizations listen better to their audiences. Also she is a keynote speaker.
In this episode, Nanna explores the power of collective intelligence listening. She shares stories and examples of a new initiative called Better Listening for Journalists which engages the community into their journalistic process. By actively listening to and asking for thought-provoking questions, this approach not only strengthens relationships but also promotes better collaboration and a more harmonious society.
"If we want to stay relevant in a world where everybody can be their own media, we have to know what is expected of us and what we can help them with to make everybody wiser and everybody happier and have this unity." - Nanna Holst
SUPERPOWER Notes:
01:33 - That moment she noticed the power of listening: I was forced to train my listening skills at a very early age because I'm the little sister in a very talkative family. I had to listen very carefully to know where I can dive into the conversation and get heard.
Navigating Digital Change by Leaning Into Tech and Expanding a Human Touch with Agathe Daae-Qvale
Thursday, July 4, 2024 • Duration 54:17
Many organizations struggle to balance technical project demands with the human elements essential for successful change. This gap often leads to inefficiencies, low morale, and failed initiatives, despite thorough planning and structured processes. Ignoring the emotional aspects of teams prevents companies from unlocking their workforce's full potential. Integrating both technical and human sides of work, with a focus on consistent communication and emotional awareness, is crucial. Enabling this holistic approach helps organizations achieve dynamic processes that meet goals and foster a joyful, productive work environment.
Agathe Daae-Qvale is an Integral Master Coach™ working in leadership development that focuses on both the human and tech sides of digital transformation. She works as a special advisor in the Norwegian public health care sector on new software technologies and their successful applications.
In 2017, she founded TinkerBlue AS and later co-founded DoubleYou AS in an effort to unleash underused tech potential and skill sets among internationals in Norway.
Agathe is proficient in industrial IT and process modeling and improvement, IT governance, IT strategy, IT operations, and product management.
Her experience includes working with management consulting companies like EY, KPMG, and Sopra Steria. She has worked as a consulting director in the exhilarating growth phase of the industrial IT unicorn Cognite, which primarily focuses on industrial data and digitized product management. She has also served as Chief Development Officer for Cenium, responsible for product development and global distribution during the shift from local based to cloud based platform technology.
In this episode Agathe shares insightful discussions on balancing the technical and human aspects of business, especially during times of change. She talks about her experiences and practical strategies for integrating emotional awareness into structured, technical environments. You'll also learn about the importance of consistent communication, the role of personal growth in effective change management, and how to motivate teams by recognizing and expanding their perceptions of possibilities.
"For change to happen, raise the awareness of possibilities --- that space of possibilities is crucial." - Agathe Daae-Qvale
The Fisherman's Path to Leadership: Lessons in Listening and Resilience with Oleg Konovalov
Thursday, June 13, 2024 • Duration 49:15
Do you find yourself struggling to navigate through the storms of life, both personally and professionally? It's easy to get lost amidst the distractions and challenges, leaving us feeling disconnected and unfulfilled. But there is a way to find clarity amidst the chaos: by listening to the voice of our own intuition and harnessing our inner strength to overcome any obstacle.
Dubbed "the da Vinci of Visionary Leadership" by many leading authorities of our time, Oleg Konovalov is the author of *The Fisherman's Path to Leadership*, *The Vision Code*, *LEADEROLOGY*, *CORPORATE SUPERPOWER*, *ORGANISATIONAL ANATOMY*, and *HIDDEN RUSSIA*. Oleg sees every organization as unique and strongly believes that most leadership problems can be solved by shifting patterned paradigms and applying tailor-made solutions. He is on the Thinkers50 Radar, was shortlisted for the Leadership Award at Thinkers50 2021, is among the Global Gurus Top 30 in Leadership, and is the #1 Global Leading Coach (Marshall Goldsmith Thinkers50).
In this episode, we explore the importance of creating value in business and how energy management often trumps time management. Oleg shares deep insights from his listening experiences and discusses the difference between inspiration and motivation. We also touch on 'cognitive distance' listening within parent-child dynamics, the concept of 'becoming the storm' to face challenges, and the distinction between wisdom and smartness. Join us as we journey through Oleg's wisdom, drawn from his book *The Fisherman's Path to Leadership*, and learn to celebrate moments of understanding and empowerment.
"You must listen to yourself first, not to your worries, but listen to your desires. Listen to what you can do. Listen to what you could reveal within your strengths, your superpower. Then you become stronger than this storm that you are facing now." - Oleg Konovalov
SUPERPOWER Notes:
00:44 - That moment he first noticed the power of listening: When you're trying to understand who you are, you are listening to yourself.
04:25 - How valuable is feedback: It's not about what they will get, it's about what they will hear; how they will listen.
The Dark Triad: Recognizing, Understanding, and Navigating Co-workers with High Narcissism, Machiavellianism, and Psychopathy with Jon Gruda
Wednesday, May 29, 2024 • Duration 01:10:58
In the workplace, we encounter various personalities, some more challenging than others. Traits like narcissism, Machiavellianism, and psychopathy among colleagues or leaders can significantly impact workplace dynamics, leading to conflicts, manipulation, and toxicity within teams. Recognizing and understanding these traits can help you navigate such environments more effectively.
Meet our guest, Jon Gruda, a Professor in Organizational Behavior who specializes in anxiety, leadership, and personality research. He discusses how to identify characteristics of the Dark Triad and shares strategies on how to manage interactions with these individuals.
Jon Gruda is a lifelong learner with impressive credentials. He holds a PhD in Management from emlyon business school, a Doctorate in Psychology from Goethe University, and an MSc in Affective Neuroscience from Maastricht University, alongside several business and management degrees. Throughout his academic career, Jon has consulted organizational leaders and CEOs, and has taught over 10,000 students and early career executives across Europe.
Jon's mission is to advance the understanding of human behavior in organizations, helping individuals and teams achieve their potential and well-being. He has published over 20 papers in peer-reviewed journals and frequently contributes to various media outlets, sharing his expertise with a wider audience.
In this episode, we delve into the concept of the Dark Triad. Jon provides valuable insights into recognizing and navigating challenging personality traits such as narcissism, Machiavellianism, and psychopathy in the workplace. By shedding light on these traits and their potential impact on organizational dynamics, Jon offers strategies to identify such behaviors and build support networks within your workplace. He also emphasizes the importance of self-awareness and proactive approaches to managing interactions with individuals exhibiting these traits, helping you thrive in complex work environments
"Don't become the person that you don't want to be." - Jon Gruda
Listening for Candor: Building Trust to Bridge Power Divides with Peter Yaholkovsky
Friday, April 26, 2024 • Duration 52:26
It's easy to feel drowned out, overlooked, or even silenced amidst the clamor of opinions and power plays. But what if, amid this chaos, we dared to pause and embrace a far reaching act—the profound power of listening?
Imagine a world where instead of engaging in heated debates, we develop genuine, attentive listening. Not merely hearing words, but understanding the deeper nuances of human interaction and connection, even when on the surface, it seems to be only about the money.
My guest on your SUPERPOWER listening podcast, Peter Yaholkovsky, has an extensive background in the linguistic foundations of trust and communication, having studied and worked with Dr. Fernando Flores since the 1980's and being certified by the Strozzi Institute as a Master Somatic Coach. Over the past three decades, Peter has coached families and executive teams in building and restoring trust. Prior to his consulting career, Peter practiced Internal Medicine as a Board Certified Internist after graduating from Stanford University and UC Davis Medical School. His recently published book, Listening for Candor, illuminates a path for trust conversations by building a shared sense of what matters.
Looking back, he sees the through-line is communication -- wrapping around trust as trust wraps around 'what really matters' -- which comes down to commitment and responsibility. He shares examples about how to deal with what matters to you, me, and us together. The question is: how do we build a ‘we’ with substance?
In this episode, Peter shares how to pause and truly listen, recognizing what truly matters so that “we” can move forward and work together towards shared goals. .
"Possibilities start taking shape, all built from what matters and what's important to pay attention to." - Peter Yaholkovsky
SUPERPOWER Notes:
02:25 - That moment he noticed the power of listening: In the early eighties when I became engaged with what communication is and the various commitments we make in speaking.
11:38 - What he would tell his younger self now as a medical practitioner back then.
17:18 - How listening interplays with power: Always listen for what matters.
Better Listening: From Surface Conversations to Empathic Meaningful Dialogues with Stan Slovin
Tuesday, April 16, 2024 • Duration 42:58
How often do you catch yourself merely waiting for your turn to respond, not really noticing or even caring about what the other person is trying to communicate. This reactive mode of communication often stifles genuine expression, preventing us from fully emptying our thoughts and emotions. Consequently, a lack of authentic listening extends to various facets of our lives, from family dynamics to professional environments, hindering meaningful connections and triggering misunderstandings.
Author of Better Listening, Stan Slovin has worked over 30 years in the securities industry with individuals, families, and business owners as a financial professional with major national brokerage firms. Stan earned his bachelor of science degree in finance at the Champaign- Urbana campus of the University of Illinois. He also holds a Juris doctorate from the University of Illinois Chicago School of Law. Stan is actively involved in charitable organizations focusing on mental health and children with disabilities. He loves traveling and plays in a rock and roll band. Stan, his wife, and their two adult children are from the Chicago area.
In this episode, Stan talks about how empathy and genuine engagement can create safe spaces for authentic expression, both in personal relationships and professional environments. And he shares stories on how this paves the way for more meaningful conversations and discussions.
"When others see that you are listening, not only will they appreciate it but you'll appreciate that they appreciate it and you'll be happier." - Stan Slovin
Listening SUPERPOWER Notes:
00:30 - That moment he noticed the power of listening: I've recognized this my whole life with my parents, at school and in the area of sales and advisory.
01:56 - Stan's aha moment about listening: We are actually listening to respond versus listening to understand.
04:15 - What is so important about leadership: Great leaders are the best listeners.
06:15 - A different approach to listening brought about by change
09:08 - The need to shift from transactional to empathetic listening
Listening to the Pulse in Leadership with Clint Calleja
Thursday, March 28, 2024 • Duration 49:21
It's easy to overlook the power of listening to and reflecting on the pulse of the team, encouraging genuine connection and understanding. Before moving ahead towards our goals, why not take a moment to take a pulse of the collective team energy, ensuring alignment and fostering a more empathetic environment?
As the Director of Engineering at Hotjar, Clint Calleja leads the engineering teams for the core features tribes, overseeing the development and delivery of web applications that help over 900,000 websites in 180+ countries understand and improve their user experience. With more than 16 years of experience, he has a proven track record of aligning, inspiring, and enabling others to succeed through communication, coaching, mentoring, and empowerment.
He uses a people-first, servant leadership approach and a data-driven, outcome-oriented mindset to guide teams and the organization towards achieving their goals and vision. His mission is to leverage his expertise in web applications, software development, and engineering leadership to create value for Hotjar's customers, employees, and shareholders.
In this episode, Clint shares how embracing vulnerability isn't a weakness; it's a strength that deepens bonds and accelerates progress. Working for a remote and fully distributed company, he explains the challenges of written communication and how he listens and aligns understanding. He also shares practical tools he uses to listen to the pulse of his teams that might surprise you. Enjoy this very insightful and practical episode of the listening SUPERPOWER podcast.
“By slowing down, digesting communication, and leading with authenticity, we not only achieve lasting results but also cultivate a more humane and fulfilling experience for all involved."- Clint Calleja
SUPERPOWER Notes:
Navigating Reflective Leadership With Authentic Presence: Embracing Your True Self and Trusting the Process with Benjamin Achenbach
Tuesday, March 19, 2024 • Duration 47:10
Navigating leadership authentically and self-care is not as easy, especially when it seems like everything around you is “crashing down”. Yet, what if this is an opportunity to find your purpose? Discover the power of listening in purpose-lead leadership through this thought-provoking podcast episode.
Dive into a reflective conversation about the importance of being present, self-care, purpose, and trusting the process. Explore the journey of a working dad, leadership principles, and the impact of listening on personal and professional growth.
In this episode,you will enjoy listening to how Benjamin ‘Benny’ Achenbach has navigated the challenges of entrepreneurship. He shares a story about how he learned to listen to his inner voice amidst a family crisis that wiped his slate clean. Benny is a sports enthusiast, a proud father of three, and the vice President of People & Culture at Just Spices GmbH .
Benny shares his experience around heart led leadership and decision making. Not only do we talk about fostering inclusive workplace cultures, our conversation transcends business by exploring resilience, self-awareness, and the pursuit of happiness.
Enjoy listening in.
"All leaders should be empathetic, and at the same time, capable of at least trying to actively listen” - Benjamin ‘Benny’ Achenbach
SUPERPOWER Notes:
01:22 - Raquel and Benny’s post-Wim Hof Expedition chance encounter. Reflecting on a serendipitous meeting that sparked a unique friendship and a transformative journey towards active listening mastery
03:09 - Uncover the power of reflection and connection in anchoring transformative experiences through active listening and shared reflections
06:14 - Explore the transformative power of active listening in personal growth and communication, leading to deeper connections and understanding in relationships.
10:28 - The backpack method for reflection, delve into the art of active listening and the power of silencing distractions to truly engage and connect with others.
Listening Through Chaos: Building Trust and Resolving Conflict Impacted By Our Subconscious Patterns with Thais Gibson
Tuesday, February 27, 2024 • Duration 42:09
Conflicts can cause major stress on your relationships and your wellbeing. And often it's hard to put your finger on what just happened or why the same thing keeps happening.
What if in that moment of chaos, when you feel overwhelmed or frustrated, listening could be your answer to breaking unhealthy communication patterns. In this episode of your listening SUPERPOWER podcast, we do a deep dive into how listening to our subconscious patterns and limiting beliefs can impact how we communicate at work and at home.
My guest Thais Gibson, the creator of the Gibson Integrated Attachment Theory™, gives us insight on how our subconscious patterns impact how we make meaning about ourselves and how this impacts how we communicate.
Her innovative framework unites traditional attachment theory, developmental psychology insights, and the potent subconscious reprogramming techniques. She shares stories about how subconscious patterns can be managed for healthier relationships, and she gives us practical tips on expressing our needs, setting boundaries and on fostering connection.
Thais has nearly a decade of experience running a successful private practice. She also has a diverse experience in modalities such as CBT, NLP, somatic experiencing internal family systems and shadow work. And this has influenced the Personal Development School, which is her educational platform that integrates an innovative coaching training program, which is based on the integrated attachment theory framework.
Enjoy this episode of your listening SUPERPOWER podcast where Thais shares frameworks that can help you notice how listening is impacted by your subconscious patterns and what can do about it, also in the business world.
Let’s listen in.
04:12 - How has her view of listening changed through the years
05:18 - A journalistic way of listening versus listening to understand
06:11 - Establishing a concept program called Better Listening: We want to listen more actively and systematically
08:04 - Finding out the 'why of listening' for 'Better listening'
09:02 - What the whole 'Ask Us' method encapsulates
12:04 - The idea of collective intelligence in listening: It starts with the questions, but when we publish an answer, people chip in with their knowledge.
13:07 - Questions that fosters better communication, cooperation, and understanding
17:26 - Transparency involved in the answers written: If we can't get a perfect answer, we say, this is as far as we get, but does anybody out there know anything?
18:40 - 4 points that helps Better Listening listen better: Listen first, showing everyday humility, trust in the population, listen up
22:25 - Why listen. Not just for the checklist, but to really understand: You have to find out why you are listening, what do you want to get out of it, and what are your resources.
25:07 - What leaders should know about sustained listening in their organizations
28:11 - The inspiration behind the articles written: We could see that our engagement grew when we found a way to put a question formula and a ballot in each and every article.
30:08 - What has changed in her now doing Better Listening: I have known a little about a lot.
32:35 - Distinguishing between hearing and listening
33:29 - The dream she has for her legacy media in the next five years
35:36 - How she makes listening sustainable for her: I like to have markers everywhere that reminds me of this huge 'Why'.
Key Takeaways:
"...You can listen in a thousand ways. It's like a car that has movable parts. You can just adjust them in many different ways." - Nanna Holst
“Listen first, show everyday humility, trust in the population, and listen up.” - Nanna Holst
“...the missing link between wanting to listen and actually listening is some sort of method that keeps us on track, and make us work smart and not do the things that do not work.”- Nanna Holst
“Listening is a skill. It's something that can be trained and we can learn it. “- Nanna Holst
"Listen first. Keep focus on the audience. Trust in the population. Constantly learn and improve. These are the keys to better listening." - Nanna Holst
01:21 - What she realized the time she first noticed the power of listening: It was not only about the words but very much about the sentiment and the capacity of both of us to open up for in that very moment
04:08 - What it means to be in a shared space: That moment when you are in a conversation; you're just completely paying attention to what's going on there
08:00 - The distinction between merely getting the work done and creating a meaningful, emotionally resonant shared space
17:10 - The crucial integration of human change management with technical change
21:21 - How creating a shared understanding and clear purpose within the organization is crucial for the successful adoption and implementation of new technologies and changes
25:16 - Here's how to achieve a shared understanding: The organization needs to be well aligned both vertically and horizontally.
29:07 - Achieve vertical and horizontal alignment in an organization: Important to give everyone a shared direction and the why as to what they're doing.
32:54 - What does effective change management require: In addition to communication, skill sets and competence in the company among coworkers and staff is super important.
37:56 - Making that lasting change and effect happen: Value, moral and a sense of entrepreneurship are also needed to make that lasting effect happen.
42:54 - Helpful tools for navigating change effectively: It's about listening to, first, myself and then start listening to others around me.
45:33 - Moving past the resistance in others: Have the respect for self and others and have them to focus on an outcome.
52:40 - Agathe's inspiring words: Keep opening up that space to keep expanding that shared space.
Key Takeaways:
"When we make change happen in technology, you can never go beyond what people actually perceive and what the masses perceive." - Agathe Daae-Qvale
"I do think that the human side of change is not only a success factor, but it's a floor on which technical change stands most of the time." - Agathe Daae-Qvale
"I do believe that the leadership is where to start [to get to that shared understanding] and then create an infrastructure and a team that can have the capacity and ability to make that happen, to follow up, to follow through with it." - Agathe Daae-Qvale
"I realize that we all catch what we can according to our own skill sets, but if you want an organization to change the way they work or to change the products and services, it's super important to start with that education of people." - Agathe Daae-Qvale
"The self is very often considered individual. If we are in a team, that sense of self, we can share that in a group. Then it becomes so much more powerful." - Agathe Daae-Qvale
37:48 - Important questions to ask yourself and the cost of not listening well to yourself
43:10 - Celebrating significant moments of understanding and empowerment in life, regardless of specific dates or occasions.
45:23 - How we see each other's role means how we listen to each other
48:00 - Relevant question to ask of oneself: How to understand that you are really listening
50:20 - Deep thoughts on the idea of growth
Key Takeaways:
"If you are setting up a startup…the best way to find your best niche is to sit and listen to a market." - Oleg Konovalov
"You're learning to listen when you understand you know nothing." - Oleg Konovalov
"People that don't know where to go, they're not asking for feedback, they're already lost. But people who are clear where they want to be, they're asking for feedback and listening to it because it's very valuable for them." - Oleg Konovalov
"It's not a matter of how many things I could do, it's about how good I could do one or two things and putting all my effort, all my energy into it." - Oleg Konovalov
"If you are a source of energy, you're creating something tremendous, like a great vision, for business or personal life. And that vision inspires you in return and you inspire others." - Oleg Konovalov
"If a leader is a pretender, people feel that and they don't listen to him or their message." - Oleg Konovalov
"Don't listen to the threats; listen to your strengths." - Oleg Konovalov
"You are looking into what you can do, but the majority of people, unfortunately, are thinking about storms as an excuse not to do something." - Oleg Konovalov
"If I would love to be better as a personality, I must listen."- Oleg Konovalov
"Noise attracts attention, quiet voices open hearts. But you must be prepared for that quiet voice to listen to it." - Oleg Konovalov
00:32 - That moment he noticed the power of listening: Talking to students and not just teaching, but having conversations.
01:42 - How listening impacts not just the mind but one's whole being
04:52 - One significant moment where a student shared a personal experience which became a driving force to do his work.
11:58 - Understanding the 'Dark Triad': Narcissism, Machiavellianism, Psychopathy
21:50 - How to recognize narcissistic traits in the workplace and get them to listen: Structure team meetings to have a lot more prep time upfront
33:55 - Spotting manipulation and deceit and what you should do: Approach them with clear, logical arguments and past evidence
47:00 - Recognizing a psychopath and how to effectively deal with them
56:25 - Crucial points of concern for organization with individuals having 'dark traits'
59:00 - Helpful strategies you can employ across all these 'dark traits'
01:05:50 - The idea that everyone exhibits 'dark traits' and understanding that some score higher on these traits than others.
01:09:50 - What characterizes a machiavellian
01:12 :30 - How to get in touch with Jon
Key Takeaways:
"The only way to listen is to create an environment where people are actually willing to share." - Jon Gruda
"If you want them to go with the decision that you want to make, that you know is the best decision for the team, then you need to highlight how this decision that you want the leader to take is mutually beneficial." - Jon Gruda
"Choosing the right moment when to approach them [psychopath leader]. Look for moments when the leader is particularly receptive to your input, directly following a public success." - Jon Gruda
"I don't necessarily agree with the phrasing, but it does resonate well when you're dealing with psychopaths: Be Machiavellian."- Jon Gruda
"Listen to yourself. " - Jon Gruda
"Pretty good advice that I've learned from clients and from executives that I had to deal with: build a support network." - Jon Gruda
"Knowing why people do what they do in any given situation is really, really powerful because it makes you a better person." - Jon Gruda
"Listening is not like an algorithm. It is a discovery of information that then makes a decision going this way or that." - Peter Yaholkovsky
"Listening is connecting with the world,…the aspirations, the possibilities, the constraints of the other, and moving together to orient them for going forward." - Peter Yaholkovsky
"When listening, I'm looking at the interplay of relationships, concerns, engagement, commitment, and what's the underlying overlying big deal, hardly ever spoken -- trust." - Peter Yaholkovsky
"If you're listening for what matters and what matters is I protect myself, or what matters is I'm right. That's not headed for building trust." - Peter Yaholkovsky
"Listening is not just receiving information. Listening is an engagement with the intention of another." - Peter Yaholkovsky
14:00 - What helps to improve productivity and retention at work: Leaders have to enable their employees to give feedback.
17:21 - The premise behind the title of his book, 'Better Listening'
20:54 - Life experiences showing how important empathy is in listening
23:57 - What 'emptying of bucket' as a result of empathy all boils down to: Allowing a person to go deeper instead of a surface response.
26:28 - The 'golden ticket question' you can use at work: What is most important to you with regard to a relationship with working with X?
30:24 - What Stan wants to see in a podcast interview and what relationship he wants to have with the host: What's important to me are open-ended questions.
33:12 - A deeper message he wants to share in his book: I want relationships to be better in terms of respect, of being considerate of others.
36:51 - The importance of fostering better relationships through better listening.
40:14 - Stan's most encouraging parting words: We're all good listeners; but we could all be better listeners.
Key Takeaways:
"To be a good leader you have to be a good listener." - Stan Slovin
"Why does a relationship leave? It was that they believed that you were not listening to them. you didn't have their best interest because you weren't hearing what they were saying. You were just always talking." - Stan Slovin
"People are crying to be heard.They want others to listen to them." - Stan Slovin
"Leaders don't have to change everything; they just have to tweak a little bit." - Stan Slovin
"Everyone could be a better listener because what's missing in the conversation is that we're not allowing that empathy piece to really play a key role." - Stan Slovin
"Empathy is key in listening." - Stan Slovin
"They don't have to agree with the person that's talking, but they should at least pause and listen to hear. So that there is mutual respect and consideration so that the relationship. Even though it may not come to an agreement, they could still remain being invited to the thanksgiving dinner." - Stan Slovin
00:38 - The moment he first noticed the power of listening: When someone was seeing me as a human being, being part of a team of people rather than just an employee.
02:47 - Important perspective on this idea of 'bringing your whole self to work'
05:02 - His approach to leading a team: I listen and I try to navigate between how many solutions I try to provide versus how much coaching and questioning and just nudging.
08:18 - Start the day with a simple pulse: We need to start with setting our self expectations.
14:07 - It's okay to be vulnerable: The best way I can do that is to be transparent.
14:59 - What his younger self needs to know early on as he looks back in hindsight
15:53 - A coaching approach he uses to manage multiple teams: I'm going to make myself available, I'll be able to listen, and I'll be able to work with the individual.
20:45 - Tools he uses that supports listening even with people working remotely: What I found really helpful is journaling.
27:46 - How he organizes the observations he gathers from listening: It has to be quick; it's a simple checklist for tasks and a checklist for observations.
33:11 - Perspective on how to approach feedback: It is a mindset change.
35:51 - Examples of how he executes his feedback process
39:01 - Advice to young generation leaders: I like to personally focus more on growth rather than promotions.
45:54 - The challenge to listening to written communication: You don’t have much visibility on the emotion
47:48 - Explaining the concept of JOMO [Joy of Missing Out]
49:30 - The wisdom you find in asking question when in doubt
52:28 - Clint's significant message: "...that investment overtime accrues to much quicker decision-making, much more empowered people growing into leads..."
Key Takeaways:
"Before we decide what we are trying to achieve today, before we understand how much time we have on the way, let's start with a simple pulse: green, yellow, or red." - Clint Calleja
"I keep reminding myself from time to time that it's okay to be vulnerable, especially with people you're working for." - Clint Calleja
"I feel I need to know much less than I expected myself to in order to help people grow." - Clint Calleja
"I apply the feedback on strengths that I observe, so it becomes more of an opportunity rather than a thing you're doing wrong." - Clint Calleja
"There's power through connecting with people." - Clint Calleja
11:57 - Intention setting and reflecting on daily actions, uncover the hidden truths behind common social interactions and the power of active listening in fostering genuine connections.
17:05 - Benny’s journey to Vice President of People and Culture 20:09 - Overcoming family business challenges 29:04 - The role of reflection and falling forward in business 34:26 - Trusting the process and maintaining positivity 40:29 - Integrating listening into business practices, thoughts on being present, reflecting, and self-care 53:22 - How to connect with the Benjamin Achenbach
Key Takeaways
"Try to be there for yourself because when you are there for yourself, you can also be caring for others."- Benjamin Achenbach
"Reflect about what you're doing every day, every second, every minute, every hour, the entire day, until your entire life is done."- Benjamin Achenbach
“Have a clear North Star for yourself and your team. It's about believing in the vision for the next five to ten years. For us at Just Spices, it's about going international and making cooking easier for our customers. This should be at the forefront of your mind. "- Benjamin Achenbach
on Listening “The more you are in the present moment and appreciate and be grateful for this journey in life, the more magical it can be." - Benjamin Achenbach
03:18 - The power of listening in childhood and its impact on adulthood 04:38 - Coping with chaos through Listening 07:39 - Impact of childhood experiences. importance of being present and listening in relationships 09:13 - Healing through listening. The impact of childhood experiences on adult relationships 12:41 - Resolving conflict through understanding, strategies for validating feelings and resolving conflicts 15:11 - Uncovering underlying wounds. The stages of relationships and navigating through them, both at home and at work. 16:13 - Childhood roots of adult patterns 20:08 - Impact of past experiences on present reactions 21:40 - Overcoming fear of giving feedback 24:56 - Shifting subconscious behaviors 25:28 - Reflections on business growth. Applying techniques to help team members with core wounds in the workplace 29:15 - Building trust and relationships 40:29 - Empowering others through positive reinforcement, Thais recommended resources for personal development and daily content on YouTube
Key Takeaways:
"...the power of listening is something that not only calms people but helps…become a mirror into people as well." - Thais Gibson
"(In conflict)...often we talk about superficial things. But if we get more present and we investigate a little bit further, it's really these underlying wounds that we're feeling." - Thais Gibson
"Hard things are there to actually level us up to the next stage of who we're about to become." - Thais Gibson
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