Leveraging the Laboratory – Details, episodes & analysis

Podcast details

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Leveraging the Laboratory

Mayo Clinic Laboratories

Health & Fitness

Business

Frequency: 1 episode/32d. Total Eps: 23

A Mayo Clinic podcast for administrators, outreach managers, and laboratory professionals hosted by Jane Hermansen, outreach manager at Mayo Clinic Laboratories, on how to best leverage and optimize the laboratory for patients, clients, and staff. Note: Podcasts will not play back on Internet Explorer. Please use an alternative web browser or listen from your mobile device on a preferred listening app.

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Recent rankings

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Apple Podcasts

🇺🇸 USA - medicine
03/10/2024
#72

Spotify

No recent rankings available

Shared links between episodes and podcasts

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https://news.mayocliniclabs.com/leveraging-the-laboratory-seize-tomorrow/
3 shares
https://www.mayoclinic.org/biographies/baumann-nikola-a-ph-d/bio-20514347
1 share

RSS feed quality and score

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RSS feed quality

To improve

Score global : 48%

Publication history

Monthly episode publishing history over the past years.

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Latest published episodes

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How to Minimize Operational Disruptions in an Outreach Program

Episode 23

Monday, September 30, 2024 • Duration 22:55

Outreach operational plans are designed to provide excellent customer service, support staff efficiency, and maintain high quality. As with any business, laboratories may face unexpected circumstances that temporarily impact operations.

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about how to establish processes that allow outreach programs to efficiently recover from road bumps and minimize visible impact to the customer.

Their discussion topics include:

Navigating inclement weather and adverse events that may impact courier services.
Managing disruptions and outages to the information technology systems.
Preparing effective downtime plans.
Maintaining operations during a staffing shortage.

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Expanding Reach Through Home Phlebotomy

Episode 22

Monday, August 26, 2024 • Duration 19:27

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, speaks with Camille Jewell, outpatient laboratory service technician at Mayo Clinic. They discuss how laboratory outreach programs can incorporate outcall or home phlebotomy to help prevent hospital readmissions, support patients with mobility challenges, and provide patient-centered care to the community.

Specific topics of discussion include:

What to consider when developing a home phlebotomy program, including patient criteria, physician collaboration, community need, scheduling, logistics, and staff training.
Real-life examples of home phlebotomy scenarios.
Lessons learned through Mayo Clinic’s home phlebotomy program.

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Driving Change and Growth Through the Laboratory Sales Team

Episode 13

Monday, November 20, 2023 • Duration 21:30

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with vice president of sales and services John Heywood about the important role of sales within an outreach program.

Specific topics of discussion include:

How sales teams can elevate and grow laboratory outreach programs.
Why organizations may be reluctant to hire salespersons, and how to make the case to retain or recruit them.
How to partner with the sales team to drive change.
The characteristics of a successful outreach salesperson.
How to grow a career in laboratory sales.

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How to Create a Positive Customer Experience

Episode 12

Monday, October 30, 2023 • Duration 20:59

Specific topics of discussion include:

First steps in establishing a strong long-term relationship with customers.
The key players involved in building the customer service experience.
The importance of high-functioning information technology systems.
Lessons learned from onboarding new outreach labs.

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Marketing Strategies and Considerations for the Outreach Laboratory

Episode 11

Monday, September 25, 2023 • Duration 23:46

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Andrew Tofilon, director of marketing at Mayo Clinic Laboratories. They discuss integrated marketing strategies for the outreach laboratory.

Specific topics of discussion include:

Aligning marketing tactics with the target audience.
Considerations when choosing digital versus print tactics.
Leveraging the brand of the laboratory’s larger organization.
The role that health system marketing leadership can play in promoting the laboratory.
How to add a lab angle to every clinical story.

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Safeguarding Specimen Integrity and Managing the Unexpected

Episode 10

Monday, August 21, 2023 • Duration 19:31

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with Nikola Baumann, Ph.D., co-director of the Central Clinical Laboratory and Central Processing Laboratory at Mayo Clinic. They discuss specimen challenges that may arise within an outreach laboratory and strategies for quality management.

Specific topics of discussion include:

Quality management methods for high-volume and automated laboratories.
Assessing and maintaining specimen integrity.
Handling unexpected situations and tips for effective communication with clients.

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Maintaining Quality Within an Outreach Program

Episode 9

Monday, July 24, 2023 • Duration 17:02

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with quality management coordinator Kate Pearce about optimizing preanalytic quality for specimens received from outreach laboratory customers.

Specific topics of discussion include:

What to consider when monitoring the quality of preanalytic specimens, and which quality measures to monitor.
How to reduce lost or mislabeled specimens.
The most common errors encountered during the preanalytic phase, and how to work with customers to reduce those errors.
Lessons learned from managing operational quality.

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Dissecting industry trends

Episode 8

Monday, June 19, 2023 • Duration 22:12

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about industry trends. In the past year, the health care industry has faced many challenges, especially in the laboratory.

From staffing concerns and increased costs to compliance and leadership support, the hosts dig deeper into:

The top trends and challenges in the industry.
Tips to keep your outreach program in step with the changing times.

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KPIs: If you can’t measure it, you can’t manage it

Episode 7

Monday, May 22, 2023 • Duration 25:44

In this episode of Mayo Clinic Laboratories’ “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about key performance indicators (KPIs). KPIs for a laboratory department should include outreach-specific KPIs, which can be used to support process improvement efforts and communicate the value and success of an outreach program. During the discussion, they cover:

Why KPIs are important to the laboratory.
Specific KPIs for outreach that can be particularly meaningful.
How KPIs can be applied to process improvement initiatives to impact patient care.

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Best practices for managing outreach supplies

Episode 6

Monday, April 17, 2023 • Duration 21:20

In this episode of Mayo Clinic Laboratories “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, talks with outreach solutions strategists Ellen Dijkman Dulkes and Brianne Newton about supplies. Having appropriate supplies is the critical first step in collecting and preserving specimens. During the discussion, Ellen and Brianne give insight on:

How to manage, deliver, and monitor supplies for outreach customers.
How to maintain regulatory compliance.
Best practices to consider for effective supply management.

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Leveraging the Laboratory – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Leveraging the Laboratory – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other2

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Other2