Let's Talk Resale – Details, episodes & analysis

Join host Andy Ruben, founder of Trove, in a groundbreaking episode where the intersection of business and sustainability takes center stage. Uncover the strategies and insights that redefine sustainability as not only essential but smart business. In this candid conversation, Andy and industry experts Asha Agrawal Head of Corporate Dev at Patagonia, Chris Riley, former strategic planning director Wieden+Kennedy, and J.R. Siegel Sr. Director of Product Innovation at Wordly, explore the evolution of circular business models, the imperative of integrating sustainability, and why it's not just a choice but a necessity for successful companies. Buckle up for a journey where innovation isn't an option—it's the key to thriving in a business landscape where sustainability is the new standard.

In this episode of "Let’s Talk Resale," we dive into the future of item digitization, where every product will have its own digital identity. Joined by industry leaders, we'll discuss how brands are navigating this new terrain, especially in light of emerging initiatives like the EU's digital product passports. This isn't just about meeting new standards; it's about leveraging this dual physical-digital nature, much as products like Tesla and iPhone do, to maximize customer engagement and opportunities. Tune in for practical insights and strategies every brand executive should consider.

In this episode of "Let’s Talk Resale," we delve into the future of item digitization, envisioning a realm where each product possesses its own distinct digital identity. Industry leaders join us to navigate this quickly emerging new terrain.

• Niall Murphy, Founder Evrythng
• Lindsey Hermes, Avery Dennison
• Dr. Daniela Ott, Secretary General Aura Blockchain
• Natasha Franck, Founder and CEO of EON
• Gayle Tait, CEO of Trove

We explore how brands are adapting to this digital revolution, especially with the emergence of initiatives such as the EU's digital product passports.

This is far beyond merely meeting new standards; it's about harnessing the power of this dual physical-digital essence, akin to renowned products like Tesla and iPhones, to optimize customer engagement and unearth opportunities. Tune in for invaluable insights and practical strategies that every brand executive should consider.

There are high expectations for resale as pointed out by The Guardian. Next-generation customers will seek out pre-owned items that will allow the fashion industry to automatically transform a 100+ year-old linear model into a circular model. This will not happen in a straight path, nor will it happen overnight. Today, we live in the wild west, where it’s hard to distinguish the positive forward momentum from the PR plays.

The Fast Company article, ‘We buy too many clothes. Can fashion’s secondhand boom change that?’ really brings this point home. The piece starts by asking the question, despite all the resale news, “why the boom in resale isn’t putting a dent in new clothing sales.” This would be like asking, despite all the eCommerce websites in 2002, why hasn’t commerce changed? eCommerce has changed commerce, and resale will change new clothing production, but business model change on this scale takes time.

What is more relevant is how brands are approaching the change. Fast Company spoke with Patagonia’s @Asha Agrawal and Madewell’s @Liz Hershfield. Agrawal points out that Patagonia must ensure that its resale platform makes money because this will allow the company to reduce the number of new products it produces while remaining a thriving business. “[Worn Wear is] already a profitable business for us. So now, it’s just about scaling this business proposition, which will allow us to cut back on our net new production.”

In contrast, Fast Company points out that most resale platforms don’t generate revenue for brands, including ThredUp and Recurate, which helped launch resale sites for Mara Hoffman, Steve Madden, and Outerknown. Madewell’s Hershfield states, “We weren’t looking at profitability, but we want to break even financially. We do this to ensure we’re meeting our sustainability goals.”

Madewell’s Forever (their resale partnership with ThredUP) is indeed good in many ways, including keeping items in use and driving customer expectations for resale. But because Madewell doesn’t have a business model to make money on selling pre-owned items, Madewell isn’t set up to shift its business away from a linear model. This and many other brand resale programs work in a philanthropy model rather than a business model change.

The importance of a profitable business model extends beyond sustainability as more brand items are sold everywhere. EXPRESS Pre Loved, powered by LXR, quietly added 150+ luxury products to its online storefront, including Gucci, Chanel, and Louis Vuitton. EXPRESS makes it easy for their customers to shop across new and pre-owned as part of their marketplace program, including shared cart, which only 25% of brands offer today. All of this works for EXPRESS but not for the brands they now sell. The obvious risk here is that brands who never choose to sell to EXPRESS have zero control on how their items are priced, merchandise, or authenticated.

Chloe made news this week by announcing it would digitally label all pieces by 2025, starting with a 20-piece capsule collection this year. As WWD reports, this part isn’t new news, as many brands do this today across their full range of products. This is an essential strategy for the authenticity and future value of their products.

What was more interesting, was the splashy headlines such as Vogues, Chloé launches ‘instant resale’ using digital IDs on Vestiaire Collective. This is a great headline, as it speaks to the potential brands have to monetize the total value of their items. While details of the program are scarce, Vestiaire Collective may be offering immediate payout on these items rather than requiring a buyer. In this case, Vestiaire would take on the risk of the item's condition, pricing, and selling. Given this is a 1-year pilot for a capsule collection of 20 items first available in early April, we are likely talking about a handful of items ever being bought and sold in this way.

Digital product IDs are an excellent move for brands. While this is a demonstration project, Chloe’s direction to digitize all items by 2025 makes sense. Digital IDs have tremendous potential for brands to authenticate items and own the total value of their items. Digital IDs don’t make a resale program. Brands still need to own their brand, and their customers via brand resale. Digital IDs will make that easier.

The So What

1. To create more sustainable models brands need to make money selling their pre-owned items. Otherwise brand resale programs will never shift their business away from linear to circular models.
2. Digital IDs are the future but don’t change the reality that brands should not depend on anyone else to own their digital authentication keys and the resale models built on those digital IDs.

The secondhand luxury goods market grew 28% in 2022 to reach $45.21 billion, according to Bain & Company and Fondazione Altagamma. This is 1.3X higher than the growth rate for new luxury goods. For a related growth stat, eBay shared they saw a 24 percent increase in circular fashion businesses joining their site last year, and searches for pre-loved clothing on eBay UK have skyrocketed 1600 percent since last summer. This is likely why eBay recently participated in the $9 million capital raise round for Cudoni, a luxury resale platform based in London.

Kirsty Keoghan, eBay UK’s global fashion GM, shared her views on the two drivers of the growth in the City A.M. “The first is related to consumers’ growing awareness of their environmental footprint, and the second is related to their expectation of high-quality products at a great value, which is more important than ever as we grapple with the cost-of-living crisis.”

This week Canada Goose launched its branded resale program, Generations, powered by Trove’s Recommerce Operating System. More than a decade ago, when I discussed branded resale with retailers, brand execs, and VCs, Canada Goose was a go-to example of a brand that would massively benefit from its heritage and category –so kudos to the team. The resale program has all the elements we’ve expected these days, with a few notable callouts, such as combining a vintage section with periodic drops and an ‘always on’ ability to shop ‘certified’ Canada Goose.

Just Style reported on recent findings by EURIC, the confederation representing European recycling industries at the EU level. The study found a “massive” 3kg of CO2 saved for each reused piece of clothing, equating to a 70X lower footprint for secondhand fashion.

The industry needs to recognize the importance of secondhand as the new business model challenges the existing make-and-sell models. But awareness and change are too important to stay in the background, especially with social influencers. The South China Morning Post reported influencer Masego Morgan was shocked when a fast fashion giant offered her $1,000 for a single social media post to promote its brand. Sustainable fashion influencer Dr Brett Staniland provided close to $5,500 for a post. Both are fighting back against these fast fashion models. I don’t believe this is the core reason for Shein’s recent headwinds, as reported in BoF. Still, it's a headwind nonetheless, and that all adds up for both customers and investors–especially for investors with reputational risks to consider.

So what does all this mean for brands? In an article titled, Inside fashion brands’ new integration of resale and retail, Glossy shared the many reasons brands are launching their resale channels, including customer acquisition, loyalty, and sustainability. The article highlighted a range of commercial success for brands in resale: with brands such as M.M.LaFleur and Peak Design sharing new customer acquisition and loyalty business benefits. In contrast, others appeared to be loss leaders for sustainability reasons. Karin Dillie, VP of partnerships at Recurate, shared, “We predict that it’s not just going to be the Patagonias of the world that are investing heavily in this in the future.”

I love that, so long as these investments are against viable resale programs for the business. As the article points out, there is a wide range today. I'm concerned about brands rationalizing or hiding poor business programs behind sustainability. This is bad for the brand and rarely does much for sustainability. For quality brands, this is about understanding your customer and sound program design.

The South China Morning Post ran a story on rental, ‘Renting clothes? No thanks, it’s too expensive and not as green as buying second-hand. Aside from the overly aggressive headline, there are some cases where rental makes sense. We must start with the customer, potential economics, and environmental math, not simply launching rental or resale as a cookie-cutter program.

Ultimately customers will continue to move toward value, and getting more use out of what we make is a prominent area of growth–both for enjoying better brands for less and less wasteful production models urgently needed for sustainability. But just like fashion, one size doesn’t fit all. Over the long run, the brands that align themselves with innovative resale programs will win.

Why It Matters:

1. Secondhand continues as the fastest-growing channel in retail, so those not offering these options to customers are simply losing market share.
2. The design of resale programs matters to create the correct business value. Without business value, these programs will struggle to scale and reach their potential environmental benefit.

J. Crew launched its resale program, J Crew Always, with Thredup’s Resale as a Service (RaaS) last week, well-timed to be announced at NRF’s Big Show. Given the existing Madewell program with ThredUP, it wasn’t surprising to see J Crew enter resale in this way.

According to WWD, “The J. Crew items already listed on ThredUp are not part of the J. Crew Always initiative.” Historically it has been a marketplace limitation to pull in thousands of items already listed on the branded resale site, often degrading the brand given the wide range of item conditions. This program seems to be a significant step forward to designate only some of the items as fitting branded resale.

Second, segmented inventory allows J Crew to sell in select stores. According to a Retail Dive article, “the 40-year-old brand is leveraging its longevity with ‘J. Crew Vintage,’ a curated collection for men and women to be sold at select stores, including two in New York City.” It is a smart move for J Crew as it provides a reason to visit a physical store and leverages store traffic to create awareness of the online program.

Similarly, Depop launched a collection in combination with Tommy Hilfiger. No bells and whistles to call out but worth noting as more brands are looking to capitalize on the shift to secondhand.
RaaS programs have come a long way in recent years with more customizable storefronts and now more segmented inventory. However, brands need to remember even with these steps, and it is far from a branded experience. In the end, J Crew Always will operate on the same technology as ThredUP, constrained on brand choices such as product title, description, search, and markdowns which optimizes ThredUP, not the J Crew brand. Additionally, at some point, all brands will need to own their customers and keep a competitor from sharing sales data for a significant and growing channel.

The New York Times started their piece, Rolex Now Has a Resale Program. The Watch World Quakes, “There is a saying in the high-end watch trade that there are only two kinds of watchmakers: Rolex and everyone else.” It’s an excellent article for anyone in the resale space. Rolex is not only instructive for the watch category, but the high-end watch category is instructive for fashion, luxury handbags, ready-to-wear, outdoor gear, and footwear companies. There are learnings here for how to view items, even if many are aspirational.

Rolex Certified Pre-Owned (CPO) validates the secondhand market for many customers and undoubtedly increases the value of every new Rolex sold–as a product becomes an asset. By enforcing CPO standards, Rolex will also drive up the secondary price of these timepieces, furthering the quality of the brand–i.e., CPO Rolex will sell at a premium, which is a good thing for Rolex.
Finally, HBR published an article, How Sustainability Efforts Fall Apart; an excellent read for anyone in a larger brand organization working on resale. I listened this morning as Max Bittner, CEO of Vestiaire Collective, answered a question about the metrics his investors watch as a B Corp. Max’s straight-faced answer was GMV, Revenue, and Net Profit. The audience gasped as he didn’t mention CO2, Water, etc.

I agree with Max’s answer and would have likely added that resale models achieving business value is the way we will achieve more sustainable, circular models. Brands must make similar or even more money on circular models if we want them to take hold and ultimately provide more sustainable solutions to the fashion industry.

The So What

1. Even as marketplace platforms provide more options for brands, they ultimately are incentivized to build their customer base rather than the brand.
2. Rolex’s move into CPO can be instructive for others in the high-end watch industry as other industries, including fashion, luxury, outdoor, and footwear.

Rent the Runway’s deal with Amazon is a five-alarm fire for brands such as Rag & Bone and Tory Burch. RTR sells pre-owned branded fashion and its own branded pieces on Amazon at significant discounts. RTR started with selling via Thredup the Sacks Off Fifth and now Amazon. Their stock was rewarded, but this is short term, but it’s hard not to see the desperation with long-term concerns for the company.

@Sucharita Kodali, principal analyst at Forrester, said in a Sourcing Journal piece the new relationship suggests RTR isn’t “operating from a position of strength” and has “basically thrown in the towel.” She compared the deal to the “end game in chess.” “You’re about to lose… so you’re giving up your rook as a last-ditch effort to delay…the end of the game.” I share these quotes because Sucharita nailed them.

This makes fantastic sense for Amazon, which now sells $7,150 Chanel handbags and $12,500 Rolex watches to their customers, even though Chanel or Rolex would never directly choose to sell on Amazon. They continue to provide more brands and value to their customers. With more customer traffic, they gain negotiating power over others such as RTR and What Goes Around Comes Around (WGACA), who suppliers the Chanel handbags and $545 Hermès scarves.

So why did RTR do the deal? As a recent public company, they are fighting to prove they can build a profitable business that captures the customer shift from ownership to access. And there is a massive shift taking place, but it needs to be faster to satisfy public investor expectations. We will see whether these moves toward resale will distract RTR from its core rental platform or provide the life support that the business needs for customers to catch up. I sadly expect it will be the first.

And what does this mean for brands who now find themselves with more items on Amazon? More headwind. As if this economic market and the changing customer weren’t challenging enough, brands increasingly compete with discounted items as others profit and degrade their hard-earned brand equity. This latest move is another example of how brands must control their destiny–offering resale models directly and working with channel partners with aligned interests.

In other news, this past week, we went from 120 resale programs to 121, as we can add YETI to the list of brands with owned resale channels with the launch of YETI RESCUES. YETI is the latest in a series of impressive launches for Arrive, including Burton and Eddie Bauer. While the assortment appears limited to ‘open box’ items, the online storefront is clean, on-brand, and easy to shop. While it’s a fine starting point, I expect this to be a jumping-off point for YETI and expect them to expand assortment and ideally trade in over the coming months.

On the marketplace front, consolidation continues as South Korean internet player Naver invested $80.7M to become the largest stakeholder in Wallapop, a mobile-based European platform for buying and selling second-hand products. This follows the acquisition of Poshmark last year as Naver establishes a strong global P2P portfolio that connects the markets in North America, Europe, Japan and Korea. Given these platforms are building customer brand and loyalty, this is a play for more global market coverage with the ability to leverage P2P technology at a greater scale.

Additionally, Sellier Knightsbridge has acquired the luxury resale platform Worn, growing its business by a reported 25%. Both acquisitions speak to the maturing marketplace space and the need for scale. It’s only mid-January! and I expect to see far more consolidation in the coming months.

While luxury marketplaces consolidate, more luxury players are predicted to enter with direct offerings, as covered in Retail Brew. The article summarized it’s 2023 predictions as another massive growth year for resale; however, profits will be elusive. While I don’t disagree, I see this year far more about scale for brands. For brands to scale any line of business as they fight for their fair share of the growing market, they must live up to the customer experience and make money. This is where profit becomes critical to scaling resale.

The So What

1. Brands need to control their destiny in the secondhand market, so their items don’t end up being sold in channels that devalue the brand.
2. What’s good for Amazon may not be good for your brand

Don't Buy This Jacket - A Story with Former Patagonia’s Nellie Cohen and Trove’s Founder Andy Ruben

The birth and evolution of Patagonia’s Worn Wear is a story of confronting the hard truths about our linear business models that overproduction is ultimately unsustainable. It is a story of innovation through iteration baked with intentionality, failing forward and trying again. As Nellie and Andy recount these early years, the audience will take away more general value that can be applied to their business, including:

1. Confront the hard questions. Our current linear fashion model puts us toward ecological bankruptcy, which requires system change. The work required here is not straightforward or quick. It involves confronting uncomfortable truths, risk, and experimentation. Bring in others.
2. Circular models require business model change. Checking a box that you “do resale” is just that -- checking a box. Transformational business models allow a brand or business to grow in a new manner that doesn’t require production growth in emissions. These require a north star and intention at the highest levels of a company.
3. Business model innovation aligns with the core brand. Innovation needs to be tied to the brand ethos

Learn more about Trove and Anthesis.
Connect with Andy Ruben and Nellie Cohen.

It’s been a week of 2023 prediction soup. Nearly all the prediction lists included Resale–some predictions driven by younger customer preferences, some by value in difficult economic times, and some for sustainability-oriented shoppers. Learn how these predictions can be acted on for your brand in this week's Resale Edit.

Happy New Year, and Welcome to what is sure to be a dynamic 2023 for Resale.

Let’s start with Glossy’s article, The state of resale in 2023: Competition, consolidation and a push for profitability. The piece assessed players from The RealReal to Treet and summarized with “twin challenges of an overcrowded market and the growing expectation for profitability will be difficult to overcome.”

A critical element is missing in this assessment. The distinction between The RealReal, which is a third-party marketplace building its brand and customer base, and Treet a service provider aimed at supporting brands who are adding resale to their existing business.

Third-party marketplaces, such as The RealReal, Thredup, Poshmark (now part of South Korean internet conglomerate Naver Corp.), and Vestiaire Collective, are retailers who focus on their brand and build a profitable customer base. They exist in a reasonably mature market, and most players are now public. Vestiaire is the exception, who just raised $80B in debt as they work toward profitability. While there is room for a few players in the space, it is overcrowded today. Given the lack of profitability and the economic climate, valuations are lowered, and more consolidation is to be expected. In this part of the industry, Glossy is right on the money.

Service providers, such as Trove, Recurate, Archive, Reflaunt, and Treet, are not building a customer-facing brand or a loyal customer base. They are service providers who support brands whose items are being resold on marketplaces such as The RealReal the Thredup. This part of the industry is far less mature and is poised for incredible innovation and growth as more brands enter Resale and work to scale their offerings.

Scale will be the test for the service providers as the brands mature and look for more scale, but it’s likely too early for consolidation here. That will be in 2024 and beyond.

The second Glossy article, What to expect from fashion rental in 2023, details the up and down year for rental in 2022, including new brand launches into rental such as Marks and Spencer, John Lewis, and MatchesFashion all launched rental while both Ann Taylor and Banana Republic quietly shut down their rental programs.

Rental is a new customer behavior, and brands must determine if rental is right for their brand. Customers aren’t going to want separate rental programs for every brand and need in their wardrobe. Hence these programs will likely make sense for multi-brand retailers such as Rent the Runway, Selfridges, Nordstrom, or REI and possibly for specific use cases such as Burton’s rental kit, including snowboard, boots, bindings, and outerwear for hitting the ski slopes.

The Key Takeaways

1. If your brand is exploring different circular models such as rental, think about the value for your customers over the long term. Brands will learn the most as they enter the space in the most customer-centric way for their products.
2. Brands need to be aware of who they ‘partner’ with as customers look for more preowned options. Third-Party Marketplaces, such as ThredUP need to build their brand and loyal customer base and are not aligned to do the same for a brand.

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