Explore every episode of the podcast Let's talk Marketplace
| Title | Pub. Date | Duration | |
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| Low margins on marketplaces - how does it work? #LTM122 | 31 Jul 2025 | 00:35:37 | |
The marketplace business continues to produce remarkable success stories – such as those of Carolin Langer and LaCaTho. With an average shopping cart value of only $4, her business is profitable, scalable, and growing. In this episode, she talks about how she started out on eBay and now supplies over 40,000 customers a year with bee-friendly seeds. For her, automation is a must, not an option. Many tools make her work easier, but they are all reviewed every six months. There are clear responsibilities in her small team, with everyone having a specific area of responsibility – for eBay, Amazon, and Shopify. And because Carolin loves to shoot short videos of seeds, flowers, trees, and bees everywhere she goes, she is able to market her products without expensive ads – which are simply not feasible with such low-priced products. Instead, they generate a decent amount of sales in their own shop via TikTok. She also reveals how she manages her time – she works full-time as a mechanical engineer. Note from the sponsor exporto: Internationalization and its challenges are a big concern to brands and sellerrs. Shipping, returns processing, tax regulations and one-stop shop procedures – all of this can cause quite a headache. Service providers such as exporto can help. exporto has spezialised cross-border e-commerce logistics in Europe. With automated technology and a strong partner network, exporto ensures that online retailers can ship internationally as smoothly as they do in their home market. And the best part? Exporto has an attractive discount for you: If you register with exporto by August 31 and sign a contract, you won't pay any basic fees for the first two months. Register right now here: https://mag.exporto.de/marketplace-universe-offer
Note from the sponsor base: Base is a SAAS e-commerce solution provider originally founded 2006 in Poland. The platform offers features such as automations for order management, inventory management and fulfilment, a marketplace management tool for lots and lots of B2B and B2C channels, and integration options to include other backend tools in real-time. Base is present in 11 countries, the solution is already used by companies such as OBI, Kärcher, MediaMarkt, Samsung, Decathlon, Intersport, Develey. If you would like to learn more about Base, join us at our Connect Event with Base on September 17 in Cologne. Register right now: https://webforms.pipedrive.com/f/1wBV5bM8AALuEq8GfFLwj7tLJ80w9AZL4cf4DN1nvG4uMLrSOfA5NxaV1X0qvNAC7
Chapters: 00:00 Introduction to Marketplace Dynamics 02:46 Carolin Langer's Journey: From Side Hustle to CEO 06:38 The special market situation of LaCaTho 12:27 Marketplace Strategies: Automation and Customer Experience 17:32 Volume in the main and off-season 21:06 Bestsellers and the tricks of algorithms 24:31 The power of Videos and of TikTok 31:46 Scaling and Future Plans for LaCaTho | |||
| ChatGPT Turns Marketplace – and More Marketplace News #LTM121: | 24 Jul 2025 | 00:20:43 | |
ChatGPT is testing in-chat shopping – from product search to recommendations and even checkout via Stripe. No webshop, no marketplace – just conversation. Shopify reacts immediately, blocking AI shopping agents. The battle for the customer interface has officially begun. In this episode, Ingrid and Valerie discuss how AI agents are shifting the power dynamics in e-commerce – and what this means for marketplaces, sellers, and brands. They also unpack the stories behind these headlines:
Note from the sponsor eBay: Selling internationally sounds easy – but the reality often tells a different story. Because shipping abroad is not the same as being truly ready to scale across borders. That’s why our partner eBay has put together a super helpful whitepaper that helps you check your international readiness with a detailed checklist and gives concrete advice on pricing, customer service, inventory, returns – and even how to identify the right markets and products. One highlight: With the eBay Product Research Tool, you can analyze three years of sales data by country and category. So if cross-border commerce is on your radar, download the free whitepaper “From Germany to the World” by eBay right now: https://www.ebay.de/sml/whitepaper-internationalverkaufen
Note from the sponsor base: Base is a SAAS e-commerce solution provider originally founded 2006 in Poland. The platform offers features such as automations for order management, inventory management and fulfilment, a marketplace management tool for lots and lots of B2B and B2C channels, and integration options to include other backend tools in real-time. Base is present in 11 countries, the solution is already used by companies such as OBI, Kärcher, MediaMarkt, Samsung, Decathlon, Intersport, Develey. If you would like to learn more about Base, join us at our Connect Event with Base on September 17 in Cologne. Register right now: https://webforms.pipedrive.com/f/1wBV5bM8AALuEq8GfFLwj7tLJ80w9AZL4cf4DN1nvG4uMLrSOfA5NxaV1X0qvNAC7
Chapters: 01:00 AI's Impact on Marketplace Shopping 07:40 Galaxus's Internationalization Strategy 09:41 Tesco's New Distribution Strategy 11:49 Zalando and About You Merger 15:30 Bol's Expansion to Non-EU Sellers | |||
| LTM 112: Why Marketplace Business needs Senior Ownership | 22 May 2025 | 00:34:21 | |
The biggest challenge in marketplace strategy? Your own company. In this episode, Ingrid talks to Christian Leihner, former Head of Marketplace and E-Commerce at Unilever and Haier, about the internal obstacles that often cause marketplace initiatives to fail – long before the first SKU goes live. Together, we clarify why many marketplace teams consist of nothing more than “an intern and a dog,” how a lack of support from senior management, unclear responsibilities, and a lack of incentives can ruin even the best ideas, and what companies need to do differently to build scalable, strategic marketplace structures from the inside out. Note from the sponsor PlentyONE: Multi-channel is a bit like an IKEA wardrobe: It looks simple, but until you try to put it together. If that sounds familiar, then you might want to check out a new white paper by PlentyOne, because they have put together everything you need to make multi-channel selling work. It breaks down the 10 most common challenges sellers face when entering the world of multi-channel from chaotic tool setups and losing the buy box to inconsistent product content. And they also give you lots of instructions on how to clear these typical pain points in their day-to-day operations. Get your free copy right here: https://www.plentyone.com/de/multichannel-whitepaper?utm_source=marketplaceuniverse&utm_medium=referral&utm_campaign=CP_MKT_Whitepaper_Multichannel &utm_content=podcast-spoken-ad Chapters: 00:00 Introduction to Marketplace Challenges 07:29 Transformational Pain in Marketplace Teams 17:32 Navigating Internal Barriers to Marketplace Success 23:20 Strategies for Marketplace Entry 29:26 Retail Media and Marketplace Dynamics | |||
| Let's talk Marketplace 23: Welche Marktplätze brauchst du im... Möbelhandel? feat. Philip Kehela | 09 Feb 2023 | 00:43:45 | |
Mit der heutigen Folge beginnt der Branchen-Deepdive bei Let's talk Marketplace. Zusammen mit Gast-Experte Philip Kehela von mokebo nimmt sich Ingrid den Möbelhandel vor und stellt fest: Es läuft ein bisschen anders, wenn sperrige Produkte mit niedrigen Margen und niedrigen Retourenquoten verschickt werden.
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| Let's talk Marketplace 22: Ganz viel neues von Amazon - was bedeutet das für Seller? feat. Malte Karstan | 26 Jan 2023 | 00:47:54 | |
Letzte Woche sind Ingrids Nachrichtenkanäle förmlich explodiert mit Amazon-News: Der weltgrößte Marktplatz räumt offenbar kräftig auf. Höchste Zeit für ein Special mit Amazon-Evangelist Malte Karstan, der mit uns darüber diskutiert, was es für Seller bedeutet, wenn auch Amazon Profitabilität zum hot shit des Jahres erklärt.
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| Let's talk Marketplace 21: 10x mehr Profitabilität für dein Marktplatz-Business | 12 Jan 2023 | 00:42:58 | |
In ihrer ersten Folge im neuen Jahr widmen sich Ingrid und Valerie dem absoluten Trendthema der E-Commerce-Branche: Profitabilität. Valerie hat zehn konkrete Maßnahmen zusammengesammelt, mit denen Marktplatz-Teams ihre Zahlen unterm Strich schnell verbessern können. Und das kann in diesem Jahr ja jeder brauchen...
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| Let's talk Marketplace 20: Unser Marktplatz-Wunschzettel für 2023 | 22 Dec 2022 | 00:47:32 | |
Bei Plätzchen und Punsch lassen Valerie und Ingrid ihr Podcast-Jahr Revue passieren. Aber sie blicken auch in die Zukunft und schreiben einen Wunschzettel an die Marktplatz-Branche, der im Laufe des Podcasts immer länger wird. Ganz oben steht in unterstrichenen Versalien: TRANSPARENZ!
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| Let's talk Marketplace 19: Wie du deine Time-to-online drastisch verkürzt feat. Marco Albert | 08 Dec 2022 | 00:42:59 | |
Heute sprechen Valerie und Ingrid über den Endgegner jedes Marktplatz-Managers: Die Fehlermeldungen der Marktplätze. Wie man die möglichst vermeidet und dadurch die Zeit bis zum Live-Gang neuer Produkte drastisch verkürzt, weiß keiner besser als ihr heutiger Gast: Marco a.k.a. "King of TTO" Albert von der Wortmann-Gruppe.
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| Let's talk Marketplace 18: Acht Gründe, warum dein Marktplatz-Business scheitert | 24 Nov 2022 | 00:46:10 | |
Das Marktplatz-Geschäft ist kein Ponyhof - das predigen wir bei Let's talk Marketplace immer wieder. Aber heute wird's mal ganz konkret: Valerie hat acht Gründe gefunden, aus denen das Marktplatz-Business einer Brand schon vor dem Onboarding scheitern kann. Klingt nach einer echten Sonnenschein-Folge.
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| Let's talk Marketplace 17: Deep-Dive Hybrid-Modell - wie meistern Marken den Spagat? | 10 Nov 2022 | 00:42:14 | |
In der neuen Folge von Let's talk Marketplace führt Valerie ihre inoffizielle Dissertation zum Thema "Das richtige Marktplatz-Modell" fort - diesmal geht es um die Königsklasse: das Hybrid-Modell. Spoiler: Damit der Spagat zwischen Wholesale und Marktplatz klappt, gibt es eine Menge Stolpersteine zu überwinden.
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| Let's talk Marketplace 16: Wholesale vs. Marktplatz vs. Hybrid-Modell - was ist besser für Marken? | 27 Oct 2022 | 00:32:26 | |
Die meisten Brands starten ihr ersten vorsichtigen Marktplatz-Schritte als Wholesale-Partner. Doch was tun, wenn die Plattformen freundlich, aber bestimmt zum Seller-Modell drängen? Heute gibt's bei Let's talk Marketplace Valeries inoffizielle Doktorarbeit zum Thema Wholesale vs. Marktplatz vs. Hybrid - zumindest Teil 1 davon.
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| Let's talk Marketplace 15: Lohnt sich eBay für Fashion? feat. Carolin Handschuh | 13 Oct 2022 | 00:45:37 | |
Valerie ist ja bekanntlich kein großer Fan von eBay als Fashion-Plattform. Und vom Retail-Business auch nicht. Wird höchste Zeit diese Überzeugung ein bisschen zu challengen, dachte sich Ingrid. Auftritt Carolin Handschuh, Gründerin von des Online-Fashion-Handels MissForty und nach eigener Aussage "eBay-anerin bis in die Haarspitzen." Holt schon mal das Popcorn.
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| Let's talk Marketplace 14: Lohnt sich die Teilnahme an Marktplatz-Piloten? feat. Tobias Stork | 29 Sep 2022 | 00:38:54 | |
Heute geht es bei Ingrid und Valerie um Piloten, oder besser: um Pioniere. Wenn neue Marktplätze starten, suchen sie mutige Händler und Hersteller, die als Erste auf der Plattform listen. Das macht sie zu Beta-Testern der besonderen Art. Mit Tobias Stork ist einer dieser mutigen Piloten heute zu Gast.
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| LTM 111: To be or not to be… on Temu feat. Marius Eckel | 15 May 2025 | 00:42:29 | |
Temu is on everyone's lips: aggressive advertising, rapid expansion, low prices. But is that reason enough to become active there as a brand? In this episode, Ingrid and Valerie talk to Marius Eckel, Head of E-Commerce & Marketplaces at Selva Technik, about his decision not to use Temu for the time being – even though he is otherwise very open to new platforms. They discuss Temu's current strengths, such as reach, speed, and good terms, but also operational hurdles and price and platform conflicts arising from a Temu listing. Marius explains why he is not writing off Temu, but will continue to evaluate it regularly. Note from the sponsor eBay: Expanding internationally – but how? If you want to learn more about how you can expand your global reach, then the free webinar “Unlock Global Growth Cross-Border Opportunities” from our partner eBay is for you. Isabell Butterwegge from eBay will share best practices and practical tips to help you succeed worldwide. You will learn about the opportunities eBay offers you and the tools available to support you. So mark your calendars: May 20, 2025, 11 a.m. To register, click here: https://zoom.us/webinar/register/3017442359025/WN_bUNKInsESEyW2-TLrUlOBw#/registration Chapters: 02:56 Meet Marius Eckel: E-commerce Insights 06:08 Marketplace Strategies and Challenges 08:57 Exploring Temu: Initial Impressions 18:03 Navigating Multiple Marketplaces 21:12 The Impact of New Market Players 24:02 Brand Safety and Market Perception 27:54 Challenges of Selling on Emerging Platforms 30:33 Evaluating Market Trends and Brand Positioning 35:51 The Impact of Global Trade Dynamics | |||
| Let's talk Marketplace 13: 100 Prozent Amazon-Wachstum trotz Insolvenz | 15 Sep 2022 | 00:43:12 | |
Nicola Baumgartners Unternehmen Shuyao Teekultur ist insolvent; doch auf Amazon wächst der Umsatz weiterhin dreistellig - kein Einzelfall im Krisenjahr 2022. Zusammen mit Ingrid und Valerie wirft Nicola einen Blick auf das Unternehmerleben in schwierigen Zeiten. Und auf die Suche nach der richtigen Marktplatz-Strategie.
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| Let's talk Marketplace 12: Killerthema Marktplatz-Logistik feat. Mareike Thomas | 02 Sep 2022 | 00:45:04 | |
In Folge 11 hat Valerie klar vorgerechnet, dass jeder Marktplatz-Business-Case mit der Logistik steht oder fällt. Höchste Zeit, sich diesen Pain Point Number 1 genauer anzuschauen. Amazon-Expertin Mareike Thomas schaut mit uns genauer hin, speziell auf die Modelle FBA, Prime-by-Seller oder Auslagerung an einen Fulfillment-Dienstleister.
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| Let's talk Marketplace 11: Business-Case-Berechnung - lohnt sich Marktplatz? | 18 Aug 2022 | 00:43:30 | |
Die heißen Temperaturen zeigen Wirkung: Ingrid will plötzlich Merch-T-Shirts für Let's talk Marketplace verkaufen und Valerie läuft mit ihrem Kalkulator in der Hand zur Höchstform in Sachen Business-Case-Berechnung auf. Willkommen zu einer schweißtreibenden Sommerfolge.
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| Let's talk Marketplace 10: Marktplatz-Marketing feat. Patrick Bauernfeind | 04 Aug 2022 | 00:43:09 | |
Nicht nur auf Amazon, sondern auch auf einigen anderen Online-Marktplätzen, gibt es viele Möglichkeiten, die eigenen Produkte mit Werbung nach vorne zu bringen. Aber wer sich mit Marktplatz-Advertising beschäftigen will, muss sich mitunter durch einen ziemlichen Dschungel an Tools kämpfen, von denen viele noch im Beta-Stadium sind. Gut, dass wir uns mit Patrick Bauernfeind von Nakoa einen erfahrenen Guide eingeladen haben.
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| Let's talk Marketplace 09: Eierlegende Wollmilchsäue feat. Sarah Niewöhner | 21 Jul 2022 | 00:43:10 | |
Gute Marktplatz-Manager sind rare Kreaturen, die in den Stellenanzeigen des Landes verzweifelt gesucht werden. Ingrid und Valerie haben ein Exemplar dieses seltenen Spezies zu ihrer Show eingeladen und gefragt: Was macht man eigentlich so den ganzen Tag als eierlegende Wollmilchsau?
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| Let's talk Marketplace 08: Pricing-Deep-Dive feat. Klaus Forsthofer | 19 Jul 2022 | 00:41:03 | |
Die Preisgestaltung auf Marktplätzen muss die Balance halten zwischen UVP, Preisniveau und Kostenkalkulation - und das ist genauso kompliziert wie es klingt. Gemeinsam mit Klaus Forsthofer von ACE wagen sich Valerie und Ingrid ins Pricing-Land. Schmerzhafte Wahrheiten inbegriffen.
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| Let's talk Marketplace 07: WTF Full-Service feat. Elve Dederichs | 19 Jul 2022 | 00:41:51 | |
Full-Service ist im Marktplatz-Geschäft ein schwammiger Begriff - außer man hat Elve Dederichs von Hatraco als Podcast-Gast. Sie erklärt mit nordischer Präzision was Full-Service-Dienstleister für Markenhersteller leisten können und müssen - und was trotzdem noch auf Markenseite passieren muss, damit die Zusammenarbeit wirklich klappt.
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| Let's talk Marketplace 06: Die Sache mit der Flughöhe | 19 Jul 2022 | 00:37:48 | |
Ingrid und Valerie lassen die Marktplatz-Convention Revue passieren. Wichtigste Erkenntnisse: Die Marktplatz-Community will den Austausch, operiert aber oft auf sehr unterschiedlichen Business-Niveaus. Pricing war das heikelste Thema der Veranstaltung. Und Ingrid kann echt nicht mit Lob umgehen.
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| Let's talk Marketplace 05 feat. Oliver Lucas: Große weite Marktplatz-Welt | 19 Jul 2022 | 00:39:50 | |
Valerie und Ingrid begrüßen ihren ersten Gast: Oliver Lucas von ecom consulting hat die brandneue Version seiner Marktplatz-Studie im Gepäck. Er gibt Einblicke ins Studiendesign, spricht über Recherche-Herausforderungen und stellt sich der Frage, wer zum Teufel überhaupt 200 B2C-Online-Marktplätze in der DACH-Region braucht.
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| Let's talk Marketplace 04: Igitt, Backend: Welches technische Setup brauchen Marken für den Marktplatz-Erfolg? | 14 Jul 2022 | 00:34:50 | |
Im Backend des Marktplatz-Geschäfts herrscht die pure Verwirrung: Was machen Integrator, Aggregator, Anbinder oder Middleware? Und was davon brauchen Marken überhaupt? Und was zum Teufel heißt "Full-Service?" An der Verwirrung führt kein Weg vorbei, meint Valerie. Wer den richtigen Dienstleister für sein Marktplatz-Business finden will, muss sogar noch mehr Fragen stellen. Möglichst die wichtigen.
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| LTM 110: How to build a successful B2C Marketplace | 08 May 2025 | 00:39:30 | |
How do you build a successful marketplace? For this episode, Ingrid and Valerie have switched perspectives and brought Pinki Choudhury, a true master of marketplace development, to the microphone. As the strategic mind behind successful marketplace launches such as Tesco, Kingfisher, and Castorama, Pinki knows exactly what she's talking about. She presents her “Super Eight” - the most important points for a marketplace that pays off - for everyone involved. This episode offers exciting insights into the mind of an experienced marketplace builder and is also a lesson in clear strategy - not only for retailers with marketplace ambitions. Note from sponsor Taxdoo: Why are less than one percent of tax consulting firms prepared to work with marketplace retailers? Why don't they understand their business? And how can retailers find an experienced tax expert for their marketplace business who truly deserves this title? Roger Grothmann, founder of Taxdoo and former tax auditor, reveals what goes wrong behind the scenes in a very insightful interview, shares his critical insights, and provides valuable practical tips. You can find the entire interview here: https://marketplace-universe.com/interview-what-makes-a-good-tax-advisor-for-marketplace-sellers/
Chapters: 00:00 Introduction to Marketplace Dynamics 02:45 Understanding Marketplace Success Factors 09:10 Key Ingredients for Building a Marketplace 24:46 Navigating the Challenges of Fashion Marketplaces 33:06 Balancing First Party and Third Party Relationships | |||
| Let's talk Marketplace 03: Miese Quartalsberichte - ist das Marktplatz-Business doch nur Mist? | 14 Jul 2022 | 00:31:53 | |
Nach der Pandemie und im Schatten des Ukraine-Kriegs ist das Plattform-Geschäft schwierig geworden. Aber auch wenn Valerie liebend gern Aperol Spritz zum Shopping-Bummel in der Stadt genießt, kann sie Herstellern auch bei stagnierenden E-Commerce-Zahlen nicht guten Gewissens vom Plattform-Business abraten. Ingrid bricht derweil Lanzen für Retailer als Marktplatz-Spezialisten. Schon wieder.
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| Let's talk Marketplace 02: Das sind die wichtigsten Marktplätze für Fashion | 14 Jul 2022 | 00:38:28 | |
Das Thema der Woche bei "Let's talk Marketplace" lautet diesmal "Fashion-Marktplätze". Klar, dass Valerie bei ihrem Lieblingsthema voll los legt. Um die "Big Four" Amazon, Zalando, About You und Otto kommt keiner rum, dahinter kommt es - Achtung, Berater-Lieblingssprech - darauf an. Disclaimer: Das viel genutzte Argument "Mein Marktplatz-Enabler hat diesen Marktplatz halt im Angebot" sollte nicht ausschlaggebend für die Auswahl einer neuen Plattform sein - ist es aber oft.
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| Let's talk Marketplace 01: Unsere Trends und Challenges fürs Marktplatz-Business 2022 | 14 Jul 2022 | 00:29:19 | |
Es gibt einen neuen Marktplatz-Podcast in der Stadt! Die Marktplatz-Spezialistinnen Valerie Dichtl (Marketplace-Uni) und Ingrid Lommer (Ingrid Lommer) quatschen frei von der Leber weg über alles, was sie am Plattform-Business fasziniert. In Folge 01 schauen sie sich die spannendsten Trends und Challenges der Marktplatz-Branche 2022 an.
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| Let's talk Marketplace 00: Ingrid und Valerie stellen sich vor | 01 Jul 2022 | 00:20:55 | |
Es gibt einen neuen Marktplatz-Podcast in der Stadt! Gemacht wird "Let's talk Marketplace" von Ingrid Lommer und Valerie Dichtl - wer die zwei überhaupt sind und warum sich für euch (hoffentlich) das Zuhören lohnt, hört ihr hier.
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| Let's talk Marketplace (Trailer) | 30 Jun 2022 | 00:01:00 | |
A brief summary of this episode | |||
| LTM 109 Newsflash: US-Chinese tariff war, DHL Peak Season Fees, Kaufland expands | 01 May 2025 | 00:28:59 | |
The de minimis rule in the US has expired, Trump has raised tariffs on China to up to 145% – what consequences will this have for the global marketplace business? Valerie and Ingrid explore this question in the new episode with the most important news in April. The US move is having far-reaching consequences – Amazon Haul is also affected, as is DHL. There's more news from Kaufland Global Marketplace, Babymarkt.de, Breuninger – and the first real Marketplace Universe anniversary! Note from sponsor eBay: Expanding internationally – but how? If you want to learn more about how you can expand your global reach, then the free webinar “Unlock Global Growth Cross-Border Opportunities” from our partner eBay is for you. Isabell Butterwegge from eBay will share best practices and practical tips to help you succeed worldwide. You will learn about the opportunities eBay offers you and the tools available to support you. So mark your calendars: May 20, 2025, 11 a.m. To register, click here: https://zoom.us/webinar/register/3017442359025/WN_bUNKInsESEyW2-TLrUlOBw#/registration Chapters 02:50 Impact of De Minimis Rule on US-China Trade 05:52 Amazon's Strategy Against Competitors 09:04 Marketplace Developments in Germany 12:01 Kaufland's Global Expansion Plans 14:54 DHL's New Fees and Market Reactions 18:02 Political Influences on E-commerce 21:10 Celebrating Marketplace Universe's Milestones | |||
| LTM 108: Premium statt Preiskrieg – Wie Weleda seine Marke auf Marktplätzen schützt | 24 Apr 2025 | 00:35:13 | |
Wie schützt man eine Premium-Marke auf Marktplätzen wie Amazon, Zalando oder DocMorris – und sorgt gleichzeitig für Markenbekanntheit? Diesen Fragen geht Valerie in der neuen Podcast-Episode mit Alexander Hally von Weleda nach. Sein Fazit: Zwei entscheidende Erfolgsfaktoren sind fundiertes Marktplatz-Know-how und eine klare Strategie. Im Gespräch verrät er, warum Weleda auf Amazon konsequent auf eine Vendor-Strategie setzt, wie die Marke auf Zalando gezielt den Sportbereich adressiert und welche Vorteile das Apothekengeschäft mit sich bringt. Außerdem erklärt er, warum er künftig stärker in Retail Media und Content-Optimierung investieren will – und weshalb der eigene Weleda-Webshop (noch) nicht so effizient läuft, wie er sich das wünschen würde. Hinweis vom Sponsor ChannelEngine: Marketplace-Gebühren, Middleware-Kosten, Pick & Pack, Versand, Retourenabwicklung und selbst Lagergebühren – wer auf Marktplätzen verkauft, weiß: Am Ende bleibt oft weniger übrig als gedacht. Denn versteckte Profit-Killer lauern überall. Damit ihr mehr Profit aus euren Marktplätzen herausholen könnt, hat ChannelEngine im neuen E-Book 5 Tipps für mehr Profitabilität auf Marktplätzen zusammengestellt. Ihr erfahrt, wie sich selbst margenschwache Produkte in echte Gewinnbringer verwandeln lassen – und warum klar kalkulierte Mindestpreise entscheidend für die Rentabilität sind. 👉 Jetzt lesen: 5 Tipps für mehr Profitabilität auf Marktplätzen Kapitelübersicht: 02:21 – Markenpräsenz & Markenschutz bei Weleda 06:19 – Weleda im E-Commerce: Strategien & Herausforderungen 11:31 – Markenwahrnehmung & Premium-Positionierung 15:39 – Sortimentsstrategien & lokale Anpassungen 17:51 – Exklusivität im Sortiment 20:07 – Vertriebskanäle & Marktplätze 23:40 – Lernprozesse für Beauty-Marken 26:06 – Retail-Media-Strategien 31:21 – Zukunftsvisionen für Weledas Online-Reise | |||
| LTM 107: Malte’s Insights from Luxembourg - An Amazon update from Haul to BuyForMe | 17 Apr 2025 | 00:41:41 | |
In this episode, Valerie und Ingrid sit down once again with Amazon expert Malte Karstan, fresh from his visit to Amazon’s European HQ in Luxembourg. From low-price strategies to cutting-edge AI features - Amazon is navigating competitive pressure from Temu, TikTok Shop & Co. with new tools and tactics. Together, they explore: Is Amazon Haul a tactical move or a long-term play? Is Amazon on its way to a super app - with features like Rufus, the AI-based personal shopping assistant combined with BuyForMe and the shopping experience beyond its own platform? What are Amazon's interests in making its purchase offer for TikTok in the US? And what does it all mean for sellers? Note from the sponsor Channable: Do you know the e-commerce solution provider Channable? Channable offers a solution that can map trade on more than 2,500 platforms - including marketplaces, of course. Products can be managed, promoted, sold and analyzed across channels and teams. This means that the marketplace team, the e-commerce team, the social media team, performance marketing, all work with the same software. The solution focuses on automation. In addition, integrations are available for common shop systems such as Shopify, WooCommerce or Lightspeed. Find out more at https://www.channable.com/ Chapters 00:00 Introduction to the Amazon Update 05:04 Insights from Amazon's European Headquarters 07:25 Amazon's Corporate Atmosphere and Leadership Changes 10:53 FBA Fees and Competitive Strategies 15:03 Amazon's Low-Cost Strategy and Market Positioning 20:22 Amazon's Evolving Strategies 27:17 AI Innovations and the BuyForMe Feature 29:30 Amazon's Competitive Landscape and TikTok 32:53 Navigating Trade Challenges and International Expansion | |||
| LTM 106: Cracking the German Market: Insights for International Brands | 10 Apr 2025 | 00:33:27 | |
For brands looking to sell in Germany, it quickly becomes clear that this market follows its own rules, surprising even experienced cross-border sellers – for example, because of the strong dominance of Amazon. In this episode, Ingrid and Valerie explore the question of what really drives German buyers, how they behave in marketplaces, and what that means for brands planning to enter the market. Dex van Hofwegen, Director of Sales & Customer Success at Dutch marketplace integrator ChannelEngine, is also joining us. Dex not only knows what questions international customers have when entering the German market, but also shares exciting insights from a cross-border study on consumer behavior in marketplaces in Europe.
Note from the sponsor Kaufland Global Marketplace: Do you want to meet Ingrid and Valerie live again? Then come to the e-Commerce Day of the partner Kaufland Global Marketplace on April 11th in Cologne! More than inspiring 30 lectures on 3 stages await you, for example from Philip Lahm and Michael Menzel from Google. Plus more than 100 exhibitors for everything that is important for the marketplace business and the new format "Speed Connect". With the exclusive promotion code MARKETPLACE-ECD-30, you get 30% off your ticket. So register right away at ecommerceday.de/tickets.
Chapters 01:53 Understanding the German Market 06:07 Consumer Behavior Insights 11:56 Marketplace Preferences and Trends 18:05 Challenges for International Brands 29:56 The future role of Temu, Shein and Tiktok Shop in Germany | |||
| LTM 105 Newsflash: TikTok Shop, B&Q Figures, Shein’s path to a generalist Assortment | 03 Apr 2025 | 00:29:50 | |
It is THE topic that has kept the industry in suspense in recent weeks: the launch of TikTok Shop in Europe. Valerie and Ingrid take a critical look at this in the new newsflash episode of “Let's talk Marketplace”. Because despite the hype, TikTok Shop is not suitable for every brand, every retailer, and every product. They also discuss Shein's rapid growth beyond fashion, the annual results of eBay, Allegro and B&B, and the expansion of Autodoc, MediaMarktSaturn and Amazon Haul. And they talk about Ingrid's and Valerie's new passion project: the marketplace community for brand managers in the fashion, sports & shoes category, launching in June, and hardlines, launching in October. Note from the sponsor Kaufland Global Marketplace: Shipping, returns processing, tax regulations and one-stop shop procedures: the challenges of internationalization are a major concern for many retailers. Service providers such as exporto can help here: exporto specializes in cross-border e-commerce logistics in Europe. You can find out more in the webinar “Selling to post-Brexit UK” on April 8 at 11 a.m., in which Vanessa Schmidt from exporto and Ingrid will take a detailed look at the challenges of cross-border trade with the United Kingdom. Click here to register: https://zoom.us/webinar/register/WN_264R7k0nQd6t6hnyapQEeA#/registration
Note from the sponsor Kaufland Global Marketplace: Do you want to meet Ingrid and Valerie live again? Then come to the e-Commerce Day of the partner Kaufland Global Marketplace on April 11th in Cologne! More than inspiring 30 lectures on 3 stages await you, for example from Philip Lahm and Michael Menzel from Google. Plus more than 100 exhibitors for everything that is important for the marketplace business and the new format "Speed Connect". With the exclusive promotion code MARKETPLACE-ECD-30, you get 30% off your ticket. So register right away at ecommerceday.de/tickets.
Chapters 00:00 March Marketplace Highlights 04:21 TikTok Shop Launch and Reactions 07:27 Marketplace Figures and Trends 11:12 Marketplace Launches and Expansions 13:01 Shein's Marketplace Evolution 19:39 Vinted's Expanding Categories 26:59 Looking Ahead to April | |||
| LTM 104: When FOMO Meets Meh - A TikTok Shop Deep Dive with Ed Sander | 27 Mar 2025 | 00:39:56 | |
TikTok Shop's business is doing really badly in the US and the UK – even if TikTok doesn't say it out loud! But what does this mean for the TikTok Shop launch in Europe and for brands that want to jump on the bandwagon? That's what Valerie and Ingrid discussed in this episode with Ed Sander from Chinatalk. Ed explains that TikTok has clearly failed to meet its own targets in the US and sees that success in the West is taking much longer than expected. He shares many exciting insights into TikTok and live commerce: specific figures on the volume in Asia, cultural differences in shopping behavior, the lack of an agency landscape around live commerce, and the possible market share of TikTok in a few years. And he also knows why TikTok has repeatedly postponed the launch of its shop in Europe and, in contrast to Temu, is proceeding very cautiously with its expansion. Note from the sponsor Kaufland Global Marketplace: Do you want to meet Ingrid and Valerie live again? Then come to the e-Commerce Day of the partner Kaufland Global Marketplace on April 11th in Cologne! More than inspiring 30 lectures on 3 stages await you, for example from Philip Lahm and Michael Menzel from Google. Plus more than 100 exhibitors for everything that is important for the marketplace business and the new format "Speed Connect". With the exclusive promotion code MARKETPLACE-ECD-30, you get 30% off your ticket. So register right away at ecommerceday.de/tickets. Chapters: 00:00 Introduction to TikTok Shop and Its Impact 10:08 Ed Sander's Insights on TikTok's Performance 19:54 Understanding Live Commerce and Its Challenges in the West 23:39 The Challenges of Live Commerce in the US 25:03 TikTok's Strategy and Market Expectations 27:26 Cultural Differences in E-Commerce 29:30 Product Suitability for Live Commerce 31:03 TikTok's Approach to European Markets 34:05 Future Outlook for TikTok Shop and Live Commerce | |||
| LTM 103: What’s up, Zalando? Looking for the Hidden Story behind Zalando’s 2024 Figures | 20 Mar 2025 | 00:40:58 | |
Sometimes, the question of why someone tells a story in exactly that way is more exciting than the story itself! A good example of this is Zalando: the 2024 annual report and the associated statements are really interesting – especially what Zalando emphasizes and what is no longer mentioned. In this podcast episode, Ingrid and Valerie do just that: they analyze what the numbers really reveal and what it means for brands and marketplace partners – for example, the barely growing marketplace share or the emphasis on independence from About You for the next three years. Note from the sponsor bol: Bol is a leading marketplace in the Netherlands and Belgium, offering over 42 million products in 28 categories to more than 13 million customers. Its focus on customer satisfaction and innovation has made it the regional market leader. The platform attracts retailers from neighboring countries by offering personalized support and local consumer insights. Retailers can benefit from bol's logistics service, returns management, and retail media options. Curious to learn more? Tune in to podcast episode 97 to hear Alex Ciorapciu, Director of International Business, discuss selling on bol.
Note from the sponsor Kaufland Global Marketplace: Do you want to meet Ingrid and Valerie live again? Then come to the e-Commerce Day of the partner Kaufland Global Marketplace on April 11th in Cologne! More than inspiring 30 lectures on 3 stages await you, for example from Philip Lahm and Michael Menzel from Google. Plus more than 100 exhibitors for everything that is important for the marketplace business and the new format "Speed Connect". With the exclusive promotion code MARKETPLACE-ECD-30, you get 30% off your ticket. So register right away at ecommerceday.de/tickets.
Chapters: 00:00 Introduction to Zalando's Financial Results 05:59 Understanding Zalando's Narrative and Market Position 11:58 Zalando's Revenue Growth and Brand Strategy 14:59 Marketplace Share and Brand Approval Challenges 18:00 International Expansion and New Market Opportunities 20:58 The Impact of the About You Merger 30:05 Brand Perspectives on the Merger 36:56 Zalando's ZEOS and B2B Growth Analysis | |||
| Bootstrapped on marketplaces -it's possible! #LTM120 | 17 Jul 2025 | 00:37:59 | |
What do you do when wholesale for brick-and-mortar sales suddenly causes you to lose the Buy Box? There's only one thing to do: get out of brick-and-mortar sales. That's exactly what Anna Maria from BabyForte did after large online pharmacies snatched the Buy Box away from her on Amazon. Local pharmacies reacted immediately and negatively to her cautious price adjustment. Since then, she has been focusing fully on her online business again. In this podcast episode, she talks about the three phases a D2C brand goes through when it is being built up, why she continues to invest in her web shop, why she relies on a clearly defined brand portfolio, and why she is not looking for investors at the moment. She also reveals why her team spends every week analyzing click rates. Takeaways:
Note from the sponsor Taxdoo: Every marketplace trader can tell you a thing or two about it: different tax rates, different responsibilities, tax advisors who are inexperienced in e-commerce. The taxtech company Taxdoo wants to remedy this situation. Taxdoo offers a comprehensive platform for online retailers who need to carry out legally compliant and efficient sales tax reporting and accounting processes. The software analyzes all sales, fees, and payments, resulting in a transparent and audit-proof solution, is seamlessly integrated with many marketplaces and can handle all EU and UK sales tax processing, including OSS exports. If you want to know more about VAT, read our blog article, in which you will also find a table with all VAT rates in the EU, UK, and Switzerland. Find out more here: Note from the sponsor MediaMarkSaturn: Even though it's only summer, Cyber Week is coming around faster than you think! That means: Plan early. Because the time between November 24th and December 1st is not just a sales boost – it’s a full-on operational challenge. The most common mistakes? As Alexander Klinger from MediaMarktSaturn knows it’s not enough stock, no prep for returns and customer inquiries, poor product content and shipping KPIs all over the place. MediaMarktSaturn shares participation details 4 to 6 weeks ahead. Secure visibility, top homepage deals are handpicked – only sellers with strong KPIs and competitive prices stand a chance. And use Retail Media wisely. They work, but only if you book them early. For more practical tips see the full interview on Marketplace Universe: https://marketplace-universe.com/good-cyber-week-preparation/ | |||
| LTM 102: The Marketplace Battle - Local vs Global in the Netherlands | 13 Mar 2025 | 00:33:00 | |
What does bol have that Amazon doesn't? Or to put it another way: Why is bol so far ahead in the Netherlands? Ingrid and Valerie explore this question in the new episode together with Thomas Philip-Bashar, Product Manager at the Dutch solution provider Channable. They discuss how bol has benefited from the fact that large players like Amazon have long ignored the small country, but that the Netherlands, with an internet penetration rate of 95%, is a very well-developed market. They discuss the role of logistics in defending the market position after Amazon entered the market in 2020. And they delve into the similarities and differences in the advertising options for both platforms. Thomas also expects a new advertising format at bol in the second half of the year. Note to the sponsor MediaMarktSaturn: With a turnover of 22.4 billion euros, MediaMarktSaturn is one of Europe's leading consumer electronics retailers. Since launching its marketplace in Germany in 2020, the company has been pursuing an international strategy and is now represented in Spain, Austria, Italy, and the Netherlands – and has also recently launched in Belgium. Poland will follow this year. The range includes around 2 million products in categories such as IT, TV, household, gaming and more. With additional services such as easy marketplace integration and individual support, MediaMarktSaturn makes it easier for its approximately 1600 retailers to do business on the marketplace. And if you want to know more, take a look at our detailed marketplace portrait of MediaMarktSaturn. https://marketplace-universe.com/marketplace-portrait-mediamarktsaturn/
Chapters: 00:00 Introduction to the Deep Dive Episode 06:29 Exploring the Dutch Marketplace Landscape 12:40 The Role of bol in the Dutch Market 18:54 Amazon's Impact and Strategy in the Netherlands 24:49 Advertising Strategies: bol vs. Amazon 30:35 Future of Marketplaces in the Netherlands | |||
| LTM 101 Newsflash: TikTok Shop, Amazon figures, Colizey Closed | 06 Mar 2025 | 00:34:11 | |
A fresh spring wind is blowing through the “Let's talk Marketplace” podcast! For the second season, Ingrid and Valerie have slightly changed the podcast concept: there is now a dedicated news episode once a month – so there is finally enough time to dive deeper into the most relevant news of the last few weeks. This episode is the first pure newsflash episode dealing with the most breaking marketplace news in February: Ingrid and Valerie - have looked extensively at the background to the launch of TikTok Shop in Germany, France and Italy - discussed the consequences of the new US customs policy – both for the US market and for European markets. - They also analyzed Amazon's 2024 figures - and examined the reasons for the end of the sports marketplace Colizey. Note on our upcoming webinar: Do you want to expand your marketplace business but don't know which marketplaces are worthwhile for you? Then take part in the webinar “Mastering Marketplaces: Strategies to choose your ideal Platform” on March 18 at 11 a.m. Online and for free, you will receive an indispensable guide to successful B2C marketplace expansion from marketplace experts Johannes Blindhuber from PlentyONE and Valerie Dichtl, offering actionable insights and a checklist for optimizing your strategy. The webinar, which will be held in English, is aimed at brands and companies in the consumer electronics, home & living, DIY, sports and toys sectors. Register here: https://marketplace-universe.com/events/webinars/webinar-plentyone/ Note from the sponsor exporto: Cross-border e-commerce is booming. However, international expansion still involves complex logistical and customs challenges for many companies. Service providers such as exporto, which specializes in cross-border e-commerce logistics in Europe, are there to help. With powerful technology and a strong partner network, exporto ensures that online retailers can ship their goods internationally just as smoothly as in their home market. The plug-and-play solutions cover everything from automated customs clearance and tax processing to local delivery over the last mile. More than 200 brands, including Mr. Speck's, Outfittery and Snox, already rely on exporto's all-in-one solution to drive their international growth. Find out more at exporto.de https://www.exporto.de Chapters 00:00 Introduction to Season Two 02:47 Changes in Podcast Format 06:01 TikTok Shop Expansion in Europe 09:06 US and EU Responses to Chinese E-Commerce 12:00 Impact of US Tariffs on Marketplace Sellers 15:08 Amazon's Financial Results and Marketplace Insights 17:04 Analyzing Amazon's Sales Performance 24:45 The Shift Towards Refurbished and Circular Economy 28:01 The Closure of Colizey and Market Challenges 31:39 Reflections on Market Trends and Future Insights | |||
| LTM 100!!! Our Journey through the Marketplace Universe | 27 Feb 2025 | 00:36:50 | |
Ingrid and Valerie are proud to present: the 100th episode of the “Let's talk Marketplace” podcast! And that's why, in this episode, Ingrid and Valerie looked back on what they have achieved and revealed their visions for this year (spoiler: a real community for the marketplace people in Europe). They looked back on their biggest failures and their favorite guests. They talked about the importance of gut feeling, about trust and their “No Bullshuit Policy”. And they looked at the rapid pace at which they have been on the road with our Marketplace Universe for about a year. With episode 100, the second season of “Let's talk Marketplace” begins with some innovations, such as our own news episodes. Enjoy the anniversary episode and thank you so much for your loyalty! Note from the sponsor Channable: If you’re selling on Amazon or bol, you know that running ad campaigns can be complex - but also highly rewarding. Both platforms offer similar campaign structures, but there’s a key difference: On Amazon, a product can appear in both sponsored and organic search results. On bol, once you win the sponsored spot, you lose your organic ranking. Automation can make campaign management much easier. With tools like Channable, you can scale campaigns for a wide range of products, automate keyword selection, and optimize bidding strategies. If you would like to know more about the differences on ad campaigns an bol and Amazon, read our how-to article at Marketplace-Universe.comor listen to episode 102 in mid-March with Thomas Philip-Bashar, Product Manager at Channable, as guest. Note on our upcoming webinar: If you're selling on marketplaces, you've probably asked yourself already, how will shoppers buy in in 2025? Where does the journey begin, the shopping journey, what factors influence the decisions? The questions are the topic in the webinar „How marketplace shoppers buy in 2025: key insights“ together with ChannelEngine. When: March, 6th, 4 p.m. Who: Jorrit Steintz, CEO and Founder ChannelEngine, and Valerie Dichtl, Marketplace Universe Where: online and for free Register now here!https://eu1.hubs.ly/H0gnXPM0
Chapters: 00:00 Celebrating 100 episodes: A Milestone in Podcasting 02:53 Reflections on Podcasting Journey and Learnings 06:00 Favorite Guests and Memorable Moments 08:30 Podcasting Challenges and Lessons Learned 13:55 Transitioning to Season Two: New Structure and Focus 17:20 Transitioning to Marketplace Universe 24:46 Monetization Strategies and No Bullshit Policy 29:00 Looking Ahead: Future Plans and Community Focus 35:00 A heartfelt Thank You | |||
| LTM 99: Selling on Temu: how does it work - and is it worth it? | 20 Feb 2025 | 00:44:33 | |
For brands, it could become the crucial question: should they ride the (successful) wave of Temu or should they ostracize the nasty low-cost competition? Some have already taken the plunge, some with the help of Valentin Hauß, CEO of the German marketplace agency com-create, which specializes in technological connections to platforms like Temu. This gives Valentin a direct line to Temu and valuable insights. In the podcast, he talks about how hard Temu is trying to work with European brands and retailers, that Temu seems willing to change its pricing policy, and that the cheap image is to be shed. He also talks about the very different strategies brands are using to react to the pricing pressure on Temu, which categories he considers worthwhile, and why Temu sometimes pays its sellers more for a product than the online shopper on the platform. Note from our sponsor bol: Bol is a leading marketplace in the Netherlands and Belgium, offering over 42 million products in 28 categories to more than 13 million customers. Its focus on customer satisfaction and innovation has made it the regional market leader. The platform attracts retailers from neighboring countries by offering personalized support and local consumer insights. Retailers can benefit from bol's logistics service, returns management, and retail media options. A special promotion is available until February 28th: retailers receive a 50% discount on account creation fees and variable commissions through integrators like ChannelEngine, Rithum, Tradebyte, or Channable, valid until June 30th, 2025. Curious to learn more? Tune into podcast episode 97 next week to hear Alex Ciorapciu, Director of International Business, discuss selling on bol.
Note on our upcoming webinar: If you're selling on marketplaces, you've probably asked yourself already, how will shoppers buy in in 2025? Where does the journey begin, the shopping journey, what factors influence the decisions? The questions are the topic in the webinar „How marketplace shoppers buy in 2025: key insights“ together with ChannelEngine. When: March, 6th, 4 p.m. Who: Jorrit Steintz, CEO and Founder ChannelEngine, and Valerie Dichtl, Marketplace Universe Where: online and for free Register now here:https://eu1.hubs.ly/H0gnXPM0 Newsflash: - Amazon is experimenting with re-directing search queries to brands' webshops outside of its own app. - Amazon opened its first brick-and-mortal pharmacy and beauty store in Milan, Italy. - The French sports marketplace Colizey has ceased trading. Chapters 00:00 Introduction to Temu Marketplace 02:08 Valentin Hauß: Insights from com-create 05:54 Newsflash 12:00 Omni-Channel Strategies in Retail 17:22 Deep Dive into Selling on Temu 22:10 Building Collaborative Relationships with Temu 23:56 Seller Requirements and Integration on Temu 26:24 Understanding Temu's Pricing System 31:01 Strategies for Brands on Temu 33:49 Evaluating Product Performance on Temu | |||
| LTM 98: How to manage the cashflow of your marketplace business feat. Storfund | 13 Feb 2025 | 00:54:06 | |
LTM 98: How to manage the cashflow of your marketplace business feat. Storfund What is often preventing marketplace sellers from growing? A lack of liquid funds, because a lot of money is either tied up in inventory or sits with the marketplace operator for weeks before it is paid out to the seller. That's why Ingrid and Valerie are dedicating this episode to the topic of financing and managing working capital. They are joined by Ann-Kristin Lipsky, who sells various of her own brands on marketplaces, and Joep Backx, Director of Sales at Storfund. Storfund has developed a concept to help sellers out of financial bottlenecks. In the podcast, they speak very openly about emergencies and the lack of support from banks. And Ann-Kristin explains how a competitor used a minor violation of terms of service to take her out of the race in Europe for months. Note from the sponsor MediaMarktSaturn: With a turnover of 22.4 billion euros, MediaMarktSaturn is one of Europe's leading consumer electronics retailers. Since launching its marketplace in Germany in 2020, the company has been pursuing an international strategy and is now represented in Spain, Austria, Italy, and the Netherlands. Belgium and Poland will follow in 2025. The range includes around 2 million products in categories such as IT, TV, household, gaming and more. With additional services such as easy marketplace integration and individual support, MediaMarktSaturn makes it easier for its approximately 1600 retailers to do business on the marketplace. And if you want to know more, take a lookat the detailed marketplace portrait of MediaMarktSaturn.
Newsflash: It is said that Temu requires local European distributors to price 15% lower than Amazon.
Chapters 12:08 Marketplace Strategies and Expansion Plans 13:45 Understanding StoreFund's Role in Financing 18:02 Newsflash 28:02 The Importance of Financing for Growth 30:08 Understanding Product Portfolios and Market Risks 32:01 The Struggles of Female Entrepreneurs in Funding 36:27 Innovative Financing Solutions for E-commerce 42:14 The Cost of Financing and Its Impact on Growth 46:32 Expanding to New Marketplaces | |||
| LTM 97: How to Sell on Bol - Chances for international sellers on the Dutch Local Hero | 06 Feb 2025 | 00:43:25 | |
If you want to sell in the Netherlands via marketplaces, you can't get past the top dog bol. While the market leader used to have a reputation for being very restrictive in its selection of sellers, the platform is now opening up to international sellers. Alex Ciorapciu, Director International Business at bol, reveals in this episode what foreign merchants can expect at bol: AI tools that help with translating product information, and bol's own logistics that ensure competitive delivery times for the demanding Dutch customer base. And customer service can now be provided in English instead of only in Dutch. bol's stated goal is to maintain long-term, good, and profitable relationships with its sales partners so that they can benefit from the Dutch market in the best possible way. To this end, bol currently has a special offer up its sleeve: anyone who sets up a bol account via one of the integrators Channable, ChannelEngine, Tradebyte or Rithum by the end of February will receive a 50% discount on the setup fee and a 50% discount on the variable sales commission until the end of June. The point of contact is Alex Ciorapciu. Note on our next Marketplace Universe Connect Event: Are you a brand, manufacturer or e-commerce head of? From the areas of DIY, home & living, sports, CE or similar? Then mark February 18 in your calendar and register now for the “Marketplace Universe Connect x plentyone Berlin Edition”! What do you get? Direct exchange, valuable contacts, drinks & food in a relaxed atmosphere in a cool location and short presentations by Katrin Wießner, marketplace manager at Jack Wolfskin, and Malte Karstan, marketplace expert at Berlin Brands Group. But be aware: Not everyone who registers will automatically be accepted – we carefully review each registration to ensure an optimal experience for all guests. You want to be there? Then sign up here! https://webforms.pipedrive.com/f/1AEq12z4w3UgrhelE8SJfg1wbYkSpXaynZBndKVazpjhMqXKOLqYtToZNrgc3bWfh? Note from the sponsor Channable: Do you know the e-commerce solution provider Channable? Channable offers a solution that can map trade on more than 2,500 platforms - including marketplaces, of course. Products can be managed, promoted, sold and analyzed across channels and teams. This means that the marketplace team, the e-commerce team, the social media team, performance marketing, all work with the same software. The solution focuses on automation. In addition, integrations are available for common shop systems such as Shopify, WooCommerce or Lightspeed. And: Channable is one of the bol integrators, so you can get your 50% discount through us. Find out more at https://www.channable.com/ Chapters: 00:00 Introduction to bol Marketplace 07:01 Alex Ciorapciu's Journey in E-Commerce 11:58 The Significance of bol in Dutch Culture 20:01 AI and Technology in bol's Operations 29:29 Selection of new partners 40:09 Challenges for International Sellers on bol 43:59 Cooperation with the bol team | |||
| LTM 96: Why Wayfair failed in Germany and more Home & Living Marketplace Insights | 30 Jan 2025 | 00:49:03 | |
Which red flags have indicated the end of Wayrfair in Germany? Why is XXXLutz so successful in the marketplace business? Why are marketplace fees sometimes ridiculously high? Valerie discussed all these questions in this episode with Philip Kehela, co-founder and managing director of the furniture brand mokebo. Philip follows this strategy: If a new marketplace has points of contact with our categories, we will use it because our business model is designed to scale very quickly and with very little personal investment in marketplaces. He explains why mokebo produces almost exclusively in Germany, is growing much faster than the market and why he considers DIY marketplaces to be very worthwhile players. Newsflash: - There are new indications that TikTok Shop could soon launch in Germany Note from the sponsor bol: Bol is a leading marketplace in the Netherlands and Belgium, offering over 42 million products in 28 categories to more than 13 million customers. Its focus on customer satisfaction and innovation has made it the regional market leader. The platform attracts retailers from neighboring countries by offering personalized support and local consumer insights. Retailers can benefit from bol's logistics service, returns management, and retail media options. A special promotion is available until February 28th: retailers receive a 50% discount on account creation fees and variable commissions through integrators like ChannelEngine, Rithum, Tradebyte, or Channable, valid until June 30th, 2025. Curious to learn more? Tune into podcast episode 97 next week to hear Alex Ciorapciu, Director of International Business, discuss selling on bol.
Chapters: 02:28 Philipp Kehela's Journey and Moquebo's Growth 05:53 Marketplace Strategies and Expansion 10:12 Newsflash 20:51 Impact of Wayfair's Withdrawal and Market Consolidation 27:02 E-commerce Performance and Market Strategies 30:02Marketplace Presence and Expansion Plans 34:57 Marketplace Commission Structures and Profitability 37:58 Trends in Home and Living Marketplaces | |||
| LTM 95: Think big, Act Carefully - how to enter the US market with a small team | 23 Jan 2025 | 00:45:12 | |
How does a small brand manage to do good business in the US? Niko Moll from the children's sunglasses brand Mausito has shown how it's done and in this episode he talks about his strategy: he focused on Amazon, accepted the marketplace's support, learned a lot about logistics – and paid a price. For example, because he spent far too much money on advertising. Or because he thought that if he could do the business in Europe, he could do it in the US. Nevertheless, he is now successful and enjoys advantages such as no VAT, low return rates and lower Amazon fees. He is also expanding the B2B business as a further mainstay, putting out feelers to other marketplaces such as Allegro and bol, and pushing ahead with his own webshop. Note from Sponsor Base.com: Anyone looking to expand into Eastern Europe will encounter a different marketplace landscape than in Western Europe. And therefore needs different marketplace integrations! The e-commerce SaaS solution Base.com can help: the platform specializes in marketplace integration and the automation of e-commerce marketplace processes such as order fulfillment and inventory management and can offer connections to over 250 marketplaces. The company was founded in Wroclaw, Poland, and scores particularly highly in terms of its many connections to marketplaces in the CEE region. Find out more at https://www.base.com or in episode 85 of “Let's talk Marketplace”. Note from Sponsor byrd: byrd is an European logistics provider with operations in Germany, Austria, the Netherlands, UK, France, Italy and Spain. With seamless integrations into platforms like Amazon, Shopify and WooCommerce, byrd helps merchants optimize supply chains, reduce costs and offer fast delivery. They have a proprietary dashboard which enables you to see to track all your orders in real time. Furthermore, they offer specialized services like organic product certification or dangerous goods, shipping or handling of products with expiry dates or serial number tracking for electronics. Clients like Refurbed, WeAreKnitters and Bababoo and friends trust byrd to streamline their fulfillment processes. Find out more at https://www.getbyrd.com. Newsflash: - TikTok chaos in the US: Offline, online, extended deadlines - what happens next? - Zalando's figures for the final quarter of 2024 are promising. - Galaxus is happy with the development of its internationalisation. Galaxus.de performed well in 2024 Chapters: 02:58 Marketplace Updates and TikTok's Uncertainty 05:58 Introducing Niko Moll and Mausito 11:27 Newsflash 20:49 Mausito’s Marketplace Strategy and Expansion Plans 25:11 Pricing Strategies and Consumer Trust 29:10 Logistics Challenges in the US 31:03 Sales Performance and Market Differences 32:13 Lessons Learned from Market Expansion 40:13 Future Internationalization Plans | |||
| LTM 94: Marktplatz-Auswahl: So viele Kanäle, so viel Strategie! | 16 Jan 2025 | 00:44:07 | |
Trends hinterherzulaufen ist keine gute Strategie – vor allem nicht für die Auswahl von geeigneten Plattformen für das Marktplatz-Business! Doch wie lässt sich eine gute Auswahl an passenden Marktplätzen treffen? Darüber diskutiert Ingrid in dieser Folge mit Julia Kühnberger von Cherry Europe und Johannes Blindhuber von PlentyONE. Julia baut gerade das Marktplatz-Engagement von Cherry aus, der Middleware-Anbieter PlentyOne unterstützt sie dabei. Zusammen berichten sie ganz praxisnah, worauf es ankommt: Etwa auf klar definierte Unternehmensziele, akribische Recherche zu den jeweiligen Markplätzen und den direkten Konktakt zu ihnen, außerdem auf realistische SLAs der Marktplätze und die eigene Fähigkeit, diese einzuhalten sowie auf die Kosten und die technische Umsetzbarkeit. Julia plaudert dabei aus dem Nähkästchen und verrät auch, was für sie K.O.-Kriterien sind, die gegen einen Marktplatz sprechen, warum sie auf Local Heros setzt und auch Plattformen wie Alibaba, Twitch oder TikTok Shop auf dem Schirm hat. Hinweis des Partners Taxdoo: Mit dem neuen Jahr werden für Marktplatzhändler einige umsatzsteuerliche Themen wichtig: So kommt die für Anfang 2025 geplante einheitliche Umsatzsteuer-ID erst 2028. Die ersten Prüfungen beim One-Stop-Shop werden aber voraussichtlich schon in diesem Jahr durchgeführt. Wichtig ist auch, die OSS-Fristen strikt einzuhalten; es gibt keine Fristverlängerungen wegen Feiertagen! Neu bei Amazon: Für Leistungen, die von Amazon Deutschland erbracht werden, gilt nun der klassische Vorsteuerabzug und nicht mehr das Reverse-Charge-Verfahren. Aber Achtung: Für alle anderen europäischen Amazon-Marktplätze gilt das weiterhin. Hilfe bei solchen Fragen bietet der TaxTech-Anbieter Taxdoo: https://www.taxdoo.com Newsflash: - Wayfair zieht sich aus dem deutschen Markt zurück - Meta testet die Integration von eBay-Angeboten in den Facebook Marketplace Chapters: 00:00 Einführung in die Marktplatzauswahl 05:47 Newsflash 12:06 Strategien zur Marktplatzauswahl 18:00 Erfahrungen und Herausforderungen bei Cherry 23:48 KPIs und Erfolgsmessung im Marktplatzgeschäft 24:51 Internationale Expansion und Zielgruppen 25:50 Strategien zur Ansprache von Gamern 27:06 Kriterien für die Marktplatzbewertung 28:58 Herausforderungen bei der Marktplatzintegration 30:34 Logistik und Fulfillment-Strategien 31:41 Neulinge im Marktplatzmarkt 34:32 Zeitrahmen für Marktplatzanbindung 36:25 Evaluierung und Anpassung nach Marktplatzstart | |||
| LTM 93: Our Marketplace survey: What the European Platforms have in store for 2025 | 09 Jan 2025 | 00:43:00 | |
Welcome to 2025! In the first episode of “Let's talk Marketplace” this year, Ingrid and Valerie have ventured an outlook on the coming 12 months in the marketplace business. To do this, they asked various relevant marketplaces about their plans and to-do lists for 2025. The top topics on the agenda in 2025 will again be internationalization and the markets in Central and Eastern Europe. For example, Douglas wants to expand into Lithuania and Hungary, MediaMarktSaturn into Poland and Turkey. In addition, providers such as BOL and B&Q are courting partners from other European countries. Other topics include logistics, technological challenges and retail media, where Amazon is once again leading the way with video advertising. Note from the sponsor Taxdoo: With the new year, a number of VAT-related topics will become important for marketplace merchants: for example, the uniform VAT ID planned for the beginning of 2025 will not come until 2028. However, the first checks at the one-stop shop are likely to be carried out this year. It is also important to strictly adhere to the OSS deadlines; there are no deadline extensions due to holidays! New at Amazon: For services provided by Amazon Germany, the classic input tax deduction now applies and the reverse charge procedure no longer does. But be careful: it still applies to all other European Amazon marketplaces. The TaxTech provider Taxdoo offers assistance with such questions: https://www.taxdoo.com Chapters: 03:06 Reflecting on 2024: Achievements and Growth 08:57 Marketplace Players: Insights for 2025 11:56 MediaMarkt's Expansion and New Verticals 14:59 Kaufland's International Growth and Marketplace Efficiency 17:59 eBay's Strategy to Attract Younger Sellers 21:00 Scroutz‘s Success and Future Plans 23:01 International Marketplaces: Opportunities and Challenges 26:14 Local Heroes: The Case of Globus 27:50 Redcare Pharmacy: A Quiet Player in the Market 30:22 Douglas: A Shift Back to Core Competencies 33:08 B&Q: Expanding Horizons for International Sellers 34:45 Outlook 2025: Hot Markets and Categories 38:18 Emerging Services and Trends in E-commerce | |||
| LTM 119: How to start on bol in under three weeks | 10 Jul 2025 | 00:36:07 | |
What happens when a traditional company like plant protection specialist Neudorff enters the international D2C market? Sure, the first step is Amazon. But what's the second? Local heroes like bol in the Netherlands. In this episode, Tamer Memis and Hassan Imran report on how a digital offshoot becomes a speedboat, why in-house logistics is part of the core business, and how it is possible to go live on bol in less than three weeks. (Spoiler: They did their homework beforehand.) Patricia Lay from bol explains why this is only the case for a few sellers, how bol helps foreign retailers get started, and why bol now also allows non-EU sellers.
Note from the sponsor Taxdoo: Imagine this: 1,000 orders and one incorrect VAT rate, and suddenly you've lost $4,000. This is a real risk for many cross-border sellers in Europe. That's because VAT in e-commerce is complex. That's why we've teamed up with our partner Taxdoo to break down what marketplace sellers really need to know about VAT. In our detailed analysis, we discuss when OSS helps and when it doesn't, when a marketplace collects VAT and when you as a seller are still liable, and why an incorrect VAT rate has a direct impact on your prices and margins. You can find the article with a complete overview of EU VAT rates as well as tax rates for the UK and Switzerland here: https://marketplace-universe.com/vat-traps-7-critical-rules-every-marketplace-seller-in-europe-needs-to-know/
Chapters: 00:00 Introduction to bol and Neudorff 07:55 The Onboarding Process for International Sellers 10:47 Underestimated market: Netherlands 14:27 Market Dynamics: The Dutch E-commerce Landscape 21:22 Challenges for International Sellers in the Dutch Market 25:01 Future Prospects for bol and International Sellers 27:05 Turning logistical necessity into a success | |||
| LTM 92: Zalando takes over About You! What happens now? | 19 Dec 2024 | 00:48:37 | |
The news was like a shockwave: Zalando is buying About You. A week later, it's time to take a closer look at what the takeover means for the market, retailers and brands. Valerie and Ingrid have brought Stefan Wenzel, an experienced fashion and marketplace expert, into the podcast for this. Together they shed light on how the step is to be evaluated from Otto's point of view, what impact the merger of the number one and two has on fashion retail and whether it helps to compete against Shein (spoiler: rather not). They also discuss opportunities and risks for brands and retailers – Zalando is currently sending notices to successful brands and delaying the onboarding of new partners – and the rumor that Zalando could also take over Asos. Newsflash: - Zalando has officially launched on TikTokShop in the UK, partnering with 55 iconic brands including Nike, Adidas, AllSaints, and Dr. Martens.
Note from the sponsor PlentyONE: PlentyONE is a German e-commerce service provider offering a complete solution for your omnichannel business – with a very strong focus on marketplaces. It covers the entire sales process across more than 150 sales channels and is suitable for manufacturers and brands of all sizes worldwide. In 2023, more than 116 million orders with a GMV of 9.8 billion euros were processed via the platform. In the coming months, PlentyONE plans to focus on expanding its innovative channel layer technology: this will ensure more efficient, standardized marketplace connections and relieve brands and retailers of complex system processes. More at https://www.plentymarkets.com Note from the sponsor byrd: byrd is a e-commerce fulfillment provider that can handle logistics across all of Europe and is particularly good for tricky cases in addition to standard services. For example, when best-before dates for food or cosmetics need to be observed. Or when strict specifications have to be adhered to when shipping products that sport organics labels. A selection of more than 15 logistics options helps to find the best solution in each case. Integrations with partners such as PlentyONE, ChannelEngine and billbee make the solution particularly interesting for marketplace sellers. And that's why brands like Refurbed, Weareknitters, Manuka Honey, Bababoo and Friends and Lakrids by Bülow trust byrd. More at https://www.getbyrd.com Chapters: 01:10 Breaking News: Zalando Acquires About You 03:55 Expert Insights: The Impact of the Merger 11:35 Analyzing the Merger: What It Means for the Industry 24:58 The Impact of Mergers on Fashion Brands 36:07 Navigating the New Marketplace Landscape 39:55 Technical Integration and Market Dynamics 46:14 Future Prospects and Strategic Moves 50:28 Final Thoughts on Market Evolution | |||