Let's Talk Dispatch – Details, episodes & analysis

In this episode of Let’s Talk Dispatch, we sit down with Heather Williams, a licensed psychologist and founder of Premier First Responder Psychological Services.

With over 25 years of experience working in law enforcement and public safety, Heather has dedicated her life to improving the mental health and wellness of first responders.

From building peer support programs to providing critical incident response and wellness training, Heather shares her insights on how to create a culture of resilience within public safety.

Whether you’re a dispatcher, officer, or leader in public safety, this episode is packed with valuable lessons on navigating stress, trauma, and recovery.

Connect with Heather here :

IG: heather_premier1stresponder

website: premier1stresponder.com

In this episode of Let’s Talk Dispatch, I’m joined by AK Dozanti, a former deputy sheriff turned First Responder Burnout Specialist and founder of Life Saver Wellness.

AK shares her journey from law enforcement to burnout prevention, offering actionable insights on recognizing, preventing, and recovering from burnout in emergency services.

With her relatable approach and deep understanding of the challenges first responders face, this episode is packed with practical advice for anyone in the field.

Instagram: akdozanti

Facebook: Life Saver Academy with AK Dozanti

Tiktok: akdozanti

LinkedIn: AK Dozanti, MA

Oh and did we mention AK has a new book!

Check out Beat the Burnout Here

In this episode of Let's Talk Dispatch, we’re joined by Jason Barto, a dedicated Peer Supporter and founder of The Paths of the Warriors. With a rich background in emergency services, Jason has served as a Ski Patroller, Firefighter, HAZMAT Specialist, and a member of Utah Task Force One. He shares his journey through some of his most critical incidents and how personal traumas have shaped his commitment to supporting First Responders.Jason sheds light on the challenges many First Responders ...

Last week Michigan State University was another institution added to the list of schools that have experienced a shooting. As a youth, I vividly remember the columbine school shooting and how it felt so foreign; now, school shootings are something children are trained to react to.As an adult and now a dispatcher, I have sat through active shooter training, been prepped on my department’s procedures, and taken phone calls reporting potential threats. The dispatcher who handled the in...

This week I am joined by Angela Johnson. Angela has over 18 years of experience in the dispatch field, working at many levels, from a supervisor, CIT trainer, and peer support member. She is now a Licensed Professional Counselor and a Ph.D. candidate whose dissertation study focuses on 911 dispatchers and compassion fatigue. We looked deeply at compassion fatigue, compassion satisfaction, and self-care! To connect with Angela shoot her a email at a11johnso@odu.eduMake ...

From farm girl to soldier to 911 professional. This week I am joined by Eda Beams and her wealth of knowledge from working in this field and her love for the technology that is moving this industry forward. Eda speaks on her experience in the field, her current role with Motorola, and life after dispatch. You can connect with Eda via |Facebook: facebook.com/eda.beamsLinkedIn: linkedin.com/in/eda-beams/Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Me...

This week's episode features former NYPD Captain Christian Gulotta. Before retiring, Christian led the department's Radio communication division at New York City 911. That experience motivated Christian to continue to impact and support dispatchers after leaving the communication center. Ten-4 Consulting, Christian's company, is committed to helping agencies improve 911 staffing levels, employee and management performance, and overall public experience with departments. You...

This week I am joined by 911 Dispatcher and Amazon Best Selling Author Phillip Tomasso. We talk about their dispatcher career, and their newest book Nothing Good Happens After Midnight: Confessions of a 911 dispatcher. Search Nothing Good Happens After Midnight on Amazon to purchase a copy, or follow this link! Purchase Here!Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening to Let's Talk Dispatch! Don't forget to subscri...

I love connecting with dispatchers, and I also love volunteering my dispatch friends to come onto the show with me. In this week's episode, I am joined by current dispatcher Caity, a former coworker, and friend. We talk about our experience working at a larger agency, how we handle tough calls, and one of the most complex parts of the job, waiting for help to arrive. Make Sure to Visit our Partners Prepared at Prepard911.comand Xybix Media xybix.com/mediaThank you for listening...

On this Week's episode, I got a two-for-one special with San Jose Police Departments Tonia Riles and Laura Lopez. They talk to me about their department and the culture they are building, their experience over the years, collateral opportunities offered through their department, and so much more!If you are interested in a career in dispatching and are in the bay area, check out their department because they are hiring! https://www.sjpdyou.com/for-applicants/applicant-positions/other-care...