Learn and Be Curious with Doug Herrington – Details, episodes & analysis

What if getting prescription medication were as simple as online shopping? After reinventing shopping, Amazon is applying the same innovative thinking to healthcare, delivering prescriptions to customers’ doorsteps and in creative new ways like kiosks.

Doug Herrington sits down with Hannah McClellan, VP of Amazon Pharmacy Operations, to explore how Amazon Pharmacy works, what problems it is designed to solve, and why Amazon believes it can improve one of the most frustrating parts of modern healthcare. They also discuss how Hannah’s career led her to this moment, and the advice she has for Amazonians navigating big career moves.

Timestamps:

(01:35) — Hannah, what is your Amazon story?

(03:50) — “I remember thinking, is my career at Amazon over?”

(08:30) — What is a “Technical Advisor” at Amazon?

(10:25) — You have a lot of opportunities in front of you and you choose Amazon Pharmacy — why?

(12:20) — Is Amazon Pharmacy just like any other pharmacy?

(15:30) — What happens in the background when my doctor sends a prescription to Amazon Pharmacy?

(18:20) — How are you getting so fast with delivery?

(23:09) — Do you get any feedback from customers?

(24:46) — What are our Pharmacy kiosks?

(26:43) — Is there a Leadership Principle you lean on most in this role?

(28:25) — Jeff Bezos was relentlessly purposeful in using culture to get everyone to row in the same direction — how do you think we’re doing now in this regard?

(31:37) — Are we still living up to our Leadership Principles?

(32:10) — What’s your advice when people ask about taking risks and trying different things in your career?

Episode Resources:

• Learn more about Amazon Pharmacy: https://pharmacy.amazon.com

Follow Doug on social media:

• LinkedIn
• Instagram
• Threads

Hosted by Amazon’s CEO of Worldwide Stores, Learn and Be Curious with Doug Herrington goes inside Amazon’s innovation. In each episode, Doug and his fellow Amazonians unpack how new products, inventions, and ideas are developed, tested, and scaled within Amazon’s peculiar culture.

Over the past three years, Amazon has hit record-breaking delivery speeds—and our customers are loving it. Learn about one of the ways Amazon is innovating to bring faster delivery for all kinds of products in cities and rural communities alike. Doug Herrington sits down with Kandace Kapps, a Director in Same-Day Ops Integration, to explore how Amazon continues to get faster—and safer. They also discuss Kandace’s career path at Amazon—the importance of betting on yourself, practicing service-oriented leadership, and Amazon’s famed Treasure Truck.

Timestamps:

(00:00) – Why speed matters?

(01:59) – Kandace, what’s your Amazon story? 

(03:37) – Kandace’s time as an Area Manager 

(04:31) – Working for Amazon Robotics 

(06:30) – Working for Treasure Truck aka “The Steak Truck” 

(12:50) – Marshawn Lynch at the Treasure Truck 

(13:55) – The Early Days of Amazon’s Same Day Network 

(16:10) – Speed Records 

(19:19) – It all comes together for customers 

(21:38) – Continuation of Speed and New Offerings 

(22:26) – Faster and Safer 

(23:12) – Field Leadership Learnings  

(26:05) – “Flip the Script” - Visible Leadership 

(32:12) – Speed is changing how customers shop

Episode Resources:

• Check out the latest on Amazon’s record-breaking fast delivery.
• Amazon’s ultra-fast Amazon Now offering. And Amazon’s latest fast delivery offering. 

Follow Doug on social media:

• LinkedIn
• Instagram
• Threads

Amazon is transforming how customers shop for groceries by bringing fresh perishables directly to customers through Same-Day Delivery on Amazon.com. Doug Herrington sits down with Sidira Sisich, a Senior Product Manager on the Amazon Grocery team, to explore how Amazon integrated fresh produce, meat, dairy, and more into its Operations network. Doug and Sidira talk about why speed matters in business, the excitement around "zero-to-one innovations,” and an old project called Amazon Wine.

(00:00) — Welcome and Sidira’s Amazon Story

(04:19) — Amazon’s Early Clothing Business

(08:05) — Amazon Wine

(11:12) — Early Amazon Grocery

(12:36) — Perishable Groceries on Amazon

(13:58) — Doug’s Amazon Interview with Jeff Bezos

(17:22) — Perishable Product Growth

(19:13) — Early Days of Amazon Fresh

(21:40) — Zero to One Businesses

(23:57) — “Flip the Script”

(24:31) — Speed Matters in Business  

Follow Doug on social media:

• LinkedIn
• Instagram
• Threads