Explore every episode of the podcast Lean Leadership for Ops Managers

How well do you stick to your core values when it comes time to make hard decisions? It’s easy to talk about them in meetings and put them as posters on the walls, but do your decisions and actions align with your values? 

In this episode, Jamie shares how our behavior shows our values, plus an important update regarding the podcast. 

What You’ll Learn from this Episode:

• An Update on the Podcast
• Core Values in an Organization
• Values Dictate Our Behavior
• Having the Courage to Make Hard Decisions

Get full show notes and more information here: https://processplusresults.com/podcast/128

What is Lean Leadership?  It’s kind of an elusive, hard-to-define thing.

In today’s episode, I’ll break down what both Lean and Leadership mean to me, which then drives how I develop leaders. You’ll hear key components to consider when moving Lean Leadership beyond a buzzword to definable meaning.

This is my living and growing definition. Things can change, but the goal is to inspire you to create your own code to operate by. Let’s get to work!

What You’ll Learn from this Episode:

• What Lean means to me, and how it advances my purpose
• My current definition of Leadership
• How my definitions of Lean Leadership drive my practice in developing people
• Key considerations for how you think about Lean Leadership
• Explore for yourself: What is Lean Leadership?

Get full show notes and more information here: https://processplusresults.com/podcast/127

How well do you listen? How quickly do you jump in and start offering solutions or try to fix the problem? In this episode, Jamie shares things that hinder us from listening and how to listen effectively as an operations leader.

What You'll Learn from this Episode:

• Choosing to Listen Intentionally
• Things that Hinder Me from Listening
• Two Ways to Improve Our Listening Skills
• Shifting Away from Either/Or Thinking 

Get full show notes and more information here: https://processplusresults.com/podcast/126

How do we create an organization that has a growth mindset? So often, we look at our teams to see how they can improve, but building a culture of improvement starts with us as the leaders. In this episode, Katie Anderson joins us to discuss GE's Lean Mindset Event and how to develop a growth mindset as a leader.

What You'll Learn from this Episode:

• Change Begins with Leadership
• Learning to Step into Something New
• Differences Between Fixed and Growth Mindset
• Growth Mindset is the Foundation of Continuous Improvement

Get full show notes and more information here: https://processplusresults.com/podcast/125

How do you approach safety? As leaders, it's easy to focus on policies to ensure everyone follows the rules, but safety encompasses so much more than procedures; it is a team sport. In this episode, Jamie shares how safety starts with our mindset and culture within our team.

What You'll Learn from this Episode:

• Safety is a product of servant leadership
• Safety is an expression of love
• An evaluation of the safety in our organizations

Get full show notes and more information here: https://processplusresults.com/podcast/124

Hello from New York! I am coming to you live from GE's Lean Mindset Event, which focuses on encouraging the right mindset to embrace lean and features several excellent speakers across different industries, including CEOs from top companies, former NBA and NFL players, and more. In this episode, I share an overview of the event, plus my initial reaction and key takeaways.

What You'll Learn from this Episode

• Live from New York
• My initial reactions and key takeaways
• A Lean Mindset leads to Lean Thinking
• Lean Tools versus Lean Thinking
• Leaning into the Growth Mindset
• Genuinely going to Gemba

https://processplusresults.com/podcast/123

How might operations leaders delegate more effectively? In this episode, Jamie explains how the reason we delegate can drive more effective delegation and practical steps you can take to delegate for development efficiently.

What You'll Learn from this Episode:

• How to Delegate More Effectively
• The Primary Reason for Delegating
• Gaining Clarity on the Individual, Activity, and Skills
• Define the Level of Delegation
• The Logistics of Delegation

Get full show notes and more information here: https://processplusresults.com/podcast/122

Why do you delegate? How does that determine what tasks you choose to give? 

In this episode, Jamie discusses the real reasons Ops Managers should delegate and how it benefits themselves plus other members of their team.

What You'll Learn from this Episode:

• The Reasons Ops Managers Delegate
• Delegating for Myself
• Delegating to Help the Individual
• Delegating for the Good of the Team

Get full show notes and more information here: https://processplusresults.com/podcast/121

How often do you delegate? It can be difficult to delegate tasks that could be completed by other members of our team, in turn freeing up more of our time. In this episode, Jamie discusses three common obstacles that leaders face regarding delegation.

What You’ll Learn from this Episode:

• How often do you delegate
• It takes time to delegate
• Letting go of control
• Feeling guilt in delegating

https://processplusresults.com/podcast/120

How often do you characterize your work as fun?  

In this episode, Jamie shares how a big challenge and getting creative and trying new and better ways is fun for her, and as Operations Managers, you should be finding fun in your work too. Even though not every aspect of your job may be enjoyable, if you never find joy in what you do, there is a problem.

What You’ll Learn from this Episode:

• A shift in my client workload and time
• Finding fun in challenging problems and situations
• The difference between work fun and personal fun

Get full show notes and more information here: https://processplusresults.com/podcast/119

You can’t have a lean culture without conflict, but so many organizations and leaders are NOT comfortable with conflict. Here’s the question: “What would be the impact to your organization if you could have less destructive conflict and more productive conflict?”

What You’ll Learn from this Episode

• Two types of workplace conflict, and how they differ
• How the research behind DiSC for Productive Conflict does - and doesn’t - align with the other conflict models we’ve explored on past episodes
• Why you can’t have a lean culture without conflict
• The role leadership action plays in stimulating productive conflict
• What Productive Conversations and Conflict is and how it can help your leadership team achieve more effective change adoption, gain better adherence to standard processes, and foster creativity and collaborative problem solving

Get full show notes and more information here: https://processplusresults.com/podcast/118

Do any of your leaders ever rush into solving a problem? It’s so easy to jump in and start pushing and moving too fast without taking a measured approach. In this episode, Jamie discusses the pitfall of Unstructured Urgency and how to overcome it.

What You’ll Learn from this Episode

• How Unstructured Urgency Shows Up
• The Impact of Lack of Structure
• How to Help Leaders Avoid Unstructured Urgency

Get full show notes and more information here: https://processplusresults.com/podcast/117

Do you ever find yourself stalling to make a decision? Leaders often get stuck not making a decision because they don’t know enough or how to make the “perfect” one. In this episode, I share how perfection is an Enemy of Effective Operation and some practical steps to overcome it. 

What You’ll Learn from this Episode:

• How perfection shows up
• The consequences of the decisions we make
• Perfection delays action
• Ways of thinking to overcome execution traps

Get full show notes and more information here: https://processplusresults.com/podcast/116

What causes Ops Leaders to struggle with effective execution? Even when the processes are in place, they never seem to be used consistently or correctly. In this episode, Jamie discusses how complexity is a cause of failed execution, and how to create simplicity instead.

What You'll Learn from this Episode:

• Choosing the Tasks to Complete
• Complexity as an Enemy to Effective Execution
• Creating Simplicity

Get full show notes and more information here: https://processplusresults.com/podcast/115

I know you are busy. So, how do you prioritize tasks when they are all important? How do you decide what to focus on? In this episode, I discuss an enemy of execution: distraction. Not being distracted with meaningless or unimportant things, but staying focused on long-term, strategic goals when there is so much to do in your day-to-day. 

What You'll Learn from this Episode:

• Dealing with the Day-to-Day
• Separating Priorities
• The Trap of Distraction

Get full show notes and more information here: https://processplusresults.com/podcast/114

So often leaders want to learn how to “fix other people.” To get them to do the work, to get on board, to be better. But true leadership starts with our own thoughts, beliefs, and self awareness. 

You are probably keenly aware of your results. But what about your feelings? Or your underlying, automatic thoughts? 

In this episode, I dig into coaching techniques for self leadership. Because whether you like it or not, it’s hard to manage yourself when you don’t really know your inner workings.

What You’ll Learn from this Episode

• How life coaching applies to leadership self awareness and self management
• Lessons I learned from the CTFAR Self Coaching Thought Model
• How to facilitate the transformation from both thoughts and behaviors
• How to figure out what your underlying thoughts are

Get full show notes and more information here: https://processplusresults.com/podcast/113

Do you want it done on time, or do you want it done right? We’ve all heard statements like this, and maybe we’ve even said them. It’s so easy to get caught up in this either/or thinking and thinking it’s impossible to have both outcomes. But what if it is possible to have both?

In this episode, I share the idea of AND thinking and a replay of my story from Episode 001, where I experienced a missed opportunity to practice this mindset.

What You’ll Learn from this Episode:

• One of the overarching challenges ops leaders face, and why we need to challenge it
• How to stop looking at things as a dichotomy and open the door to possibilities 
• How to think and speak about the need to respect people and deliver results
• A practical example of using an AND approach- in leadership and in life

Get full show notes and more information here: https://processplusresults.com/podcast/112

As a leader, do you find too much of your time is spent in chaos and firefighting? Would you prefer to spend your energy moving your team toward an improved culture with better business results? In today’s episode, Paul Dunlop explains how Leader Standard Work cuts through the chaos and creates a stable environment ripe for Continuous Improvement.  

What You'll Learn from this Episode:

• The role of leader as coach
• How to shift from reactive work to proactively adding value
• Steps to slowly incorporate Leader Standard Work into an already-busy day

Learn more and find full show notes:
https://processplusresults.com/podcast/111

Is there any greater priority in today’s business environment than attracting and retaining talented and dedicated employees? In today’s episode, Tracy O’Rourke explains the critical impact of meaningful leader routines on the engagement of a company’s workforce.  

What You’ll Learn from this Episode:  

• The role of leader routines in improving culture
• Steps for implementing and enhancing Leader Standard Work
• Ideas for effectively managing time while adding new leader routines

Learn more and find full show notes:
https://processplusresults.com/podcast/110

While work is made up of process, organizations are made up of people. That’s right, weird, messy, emotional human beings. So operations leadership isn’t just about managing operations or improving process - it’s also highly dependent on leading people.

 Moe Carrick joins us to discuss how we can lead people well while also getting results. 

What You’ll Learn from this Episode

• People Make Organizations Great
• Skills for Activating People’s Talents
• Why Investing in Your People Matters
• The Value of Frontline Teams

Learn more and check out the links at our full shownotes:  https://processplusresults.com/podcast/ 

How often do you share your mistakes as a leader? So often in organization we celebrate success and share what went right, while shying away from the mistakes and lessons learned it took to accomplish that success. 

In this episode we talk with Elisabeth Swan about reframing mistakes as gold that can help foster stronger collaboration, team building and problem solving.

What You’ll Learn:

• How improv made Elisabeth a better lean leader
• The power of storytelling in data-driven leadership
• Why Elisabeth says mistakes are gold and how they help others
• Why it's so hard ot listen and ways to practice intentional listening

Read more and get full shownotes at:  https://processplusresults.com/podcast/ 

Diverse executive teams deliver better performance. It’s shown in study after study. Despite modest progress, women are still dramatically underrepresented in leadership roles.

How can women take steps to advance to the rooms where decisions are made, and then to confidently contribute in those rooms?

How can current executives take responsibility and action to build greater diversity and inclusion among their senior ranks?

Kelli Thompson, author of Closing the Confidence Gap, shares actionable advice on both questions.

What You’ll Learn from this Episode

• Factors contributing to a lack of gender diversity in leadership roles
• Ways women can ground themselves in their career progression
• The Advocacy Model for closing the confidence gap
• How executives can take intentional action and ownership to improve inclusion and diversity among their senior leadership teams

Get full show notes and more information here: https://processplusresults.com/podcast/107 

Happy New Year! As we shift our focus to the next year by setting goals and thinking about what we want to achieve, it’s easy to limit what we believe is possible. In this episode, Sarah Tilkens shares how to shift from a goal mindset to a growth mindset to expand what is possible.  

What You'll Learn from this Episode:

• Setting Meaningful Goals
• How Mindset Can Expand what is Possible
• Five Steps for Expanding your Mindset
• Brainstorming Through Obstacles

Learn more and find full show notes:
https://processplusresults.com/podcast/106

What is your personal purpose? So often, we talk about organizational purpose as part of our True North, but what about you personally? What motivates you to keep going during those challenging days?

In this episode, Sam Morgan joins us to share how he helps change people's lives by assisting them to uncover their personal purpose while also understanding the process of Improvement Kata and tying it together through daily coaching.

What You'll Learn from this Episode:

• How Fear Shows Up
• Finding your Individual Purpose
• Incorporating Purpose into Continuous Improvement
• How Daily Practice Changes Your Mindset

Learn more and find full show notes:
https://processplusresults.com/podcast/105

We all have a telling habit and may not even realize it. As leaders, we are often blind to the fact that instead of answering a question or giving a suggestion, we are telling others what they should do. 

In this episode, Katie Anderson joins us to share how to build awareness of and break the telling habit. 

 
What You'll Learn from this Episode:

• Developing Without Telling
• Telling in Disguise
• Making a Shift to Tell Less
• Coaching Through the Struggle

Learn more and find full show notes at:
https://www.processplusresults.com/podcast/104

Are you a fan of one-on-ones? Most managers aren’t. But that’s because most managers haven’t had great one-on-ones modeled for them. If you want to lead through relationships, then valuable one-on-ones are a key activity to master.

What You'll Learn in This Episode:

• Why doing one-on-ones is one of the most critical leadership routines for managers
• What managers get wrong with one-on-ones
• Answers to the most common questions about one-on-ones
• Important elements that make up an effective one-on-one
• The foundation of an effective one-on-one agenda

Learn more and find full show notes:
https://www.processplusresults.com/podcast/103

What do you mean when you say the word coaching? Do you think of an iconic sports coach yelling plays from the sideline or giving an inspirational speech in the locker room? As leaders, we coach our team members to help them learn and grow, but I’ve discovered that coaching is used incorrectly in many instances.

In this episode, we are diving into what I mean by coaching, how it’s different from other definitions, and why it even matters.

What You’ll Learn in this Episode:

• What Coaching Is Not
• My Definition of Coaching
• What Coaching Means as an Operations Executive
• Coaching as Part of Development

Learn more and find full shownotes at:
https://www.processplusresults.com/podcast/102

Telling is not all bad; however, as leaders, we typically need to bring more coaching into our team interactions. So, how do we transition from doing to coaching? In this episode, Jamie shares how to effectively coach problem solving.

What You'll Learn from this Episode:

• Coaching Problem Solving
• Set Your Intention to Coach
• Stop Giving the Answers
• Start Asking Good Coaching Questions

Learn more and find full shownotes at:
https://processplusresults.com/podcast/101

How have you expanded your team as your organization continues to grow? Does your hiring strategy align with the organization’s values and vision? 

The Process Plus Results team is expanding, and in this special 100th Episode Edition, Jamie shares how the team’s strengths intersect and complement each other. Plus, the team members join us to share what they do, the value they bring, and how that applies to their direct team and operations leaders as a whole. 

What You'll Learn in this Episode:

• Creating a Team of Intersecting Strengths
• Knowing When to Let Go
• Keeping a People-Centered Focus in Lean
• Growing Outside of Your Comfort Zone
• Top Episode and Recommendations

Learn more and get full shownotes at:
https://www.processplusresults.com/podcast/100

How did it all begin? Since we are getting ready to celebrate our 100th episode, let's look back at how this podcast started a little over two years ago. On the day the podcast launched, I was at a speaking engagement in Evansville, IN, where I live now, and will be for the 100th episode!

In this episode, we are taking a trip down memory lane and sharing the podcast's first three episodes: Episode 1: Respect People vs. Deliver Results, Episode 2: Why is Lean so Hard, and Episode 3: Getting Lean to Stick.

What You'll Learn in This Episode:
Episode 1: Respect People vs. Deliver Results

• One of the overarching challenges ops leaders face, and why we need to challenge it
• How to stop looking at things as a dichotomy and open the door to possibilities 
• How to think and speak about the need to respect people and deliver results
• A practical example of using an AND approach- in leadership and in life

Episode 2: Why is Lean so hard?

• A mistake I made early in a Lean transformation, and how it made things more difficult
• Why we can’t just focus our efforts on improving processes
• The role beliefs play in creating powerful behaviors and systems
• A model and practice you can follow to identify gaps that make it more difficult to consistently sustain and improve results

Episode 3: Getting Lean to Stick

• How we sometimes mis-diagnose what’s causing our execution problems
• Real-life Lean leadership example of The Transformation Trinity model in action
• BOLOs and how to overcome potential hurdles and more effectively apply the model to your work
• Why Lean or operations systems and tools aren’t enough on their own to get Lean to stick

Learn more and check out the full show notes at:
http://processplusresults.com/podcast/099

Executing a new or changed routine seems simple enough, right? As Ops Executives, we expect our leaders to start implementing a new process seamlessly, but are we teaching them all the skills they need? 

In this episode, Jamie shares how to help Ops Managers improve their thinking and decision-making capabilities. 

What You’ll Learn from this Episode

• When We Need More Than Coaching
• Execution Alone is Not Enough
• Improving the Thinking and Decision-Making Behind Leader Routines
• Teaching the Thinking

Get full show notes and more information here: https://processplusresults.com/podcast/098

Have you ever been frustrated when a leader won’t adopt a new process? How do we improve engagement with new or changing routines? As Ops Executives, we’re often told that we do too much telling and not enough listening; however, telling is still part of leading an operation. 

In this episode, Jamie shares how to best use telling interactions when supporting Ops Managers execute new routines.

What You'll Learn from this Episode:

• When Ops Managers Won’t Deliver Performance
• Using the Five Leadership Interactions
• Actions to Consider as you Develop Others

Get full show notes and more information here:
http://processplusresults.com/podcast/097

When is coaching not enough? Coaching is a buzzword right now, and so many managers are told to make it a focus. While coaching is a wonderful tool, there are times when leaders need to use other communication approaches to be effective. 

In this episode, Jamie shares an example of when a manager needed more than coaching and how it can effectively be used in combination with other skills. 

What You’ll Learn from this Episode:

• The Definition of Coaching
• When Coaching isn’t Enough
• The Skills of Leading People
• A Personal Update

 Get full show notes and more information here:
https://processplusresults.com/podcast/096

Competition or collaboration? When done effectively, competition can drive results for some people; however, there is also a potential downside. I've seen that Operations Executives are scared to remove competition because they think the drive and motivation will disappear. What would happen if we shifted away from competition and moved toward collaboration instead?

In this episode, Jamie is joined by two other leadership consultants, Katie Anderson and Tracy O'Rourke. They share how they took a different outlook, came together for a mini mastermind, and worked together to build each other up.

What You'll Learn from this Episode:

• Learning from Like-Minded People
• Creating a Personal Connection
• Helping Each Other Grow through Collaboration
• Reflecting Together in Community

Get full show notes and more information here:
https://processplusresults.com/podcast/095

Why is respect for people so important? This Pillar of Lean can affect every aspect of the way we lead.

Recently, Jamie was a guest on an internal podcast for GE, Andon That Note, and spoke with Brette Smith and LaToya Moore about the Pillars of Lean: Respect for People and Continuous Improvement. Since Andon That Note is internal and can’t be found outside the organization, they allowed us to share part of our conversation so you can hear some of the great questions that were asked all about respect for people.

What You'll Learn from This Episode:

• Why Respect for People is Important
• Aligning our Words and Actions
• Making the Change as a Command-and-Control-Manager
• Understanding Different Types of Conversations and Interactions

Get full show notes and more information here:
https://processplusresults.com/podcast/094

Where have you seen waste show up in your work? How often do you have to rework things because plans have changed or were rushed? In this episode, Jamie shares how she dealt with physical rework and thought waste as she moved to Indiana temporarily.  

What You’ll Learn from this Episode:

• The Season of Big News
• Overcoming Obstacles in Real Life
• Dealing with Rework in Uncertainty

Get full show notes and more information here: https://processplusresults.com/podcast/093

What does it mean to be wrong? Why are people hesitant to speak up when they see an issue? In this episode, Jamie shares her thoughts on why team members stay silent when they think there may be a problem and how we, as leaders, can create an environment where our team members are more willing to raise issues and take that risk of being wrong.

What You’ll Learn from this Episode:

• Why People Are Hesitant to Share
• Is it Wrong to Stop the Show
• Creating an Environment Where People Raise Problems
• Transitioning Away from Command and Control as my Team Grows

Get full show notes and more information here: https://processplusresults.com/podcast/092

How do you lead Purpose at work? We are continuing our mini-series focused on Purpose and Leading Purpose at Work. In this episode, Jamie shares how leaders at all levels can make a difference by overcoming the Purpose Gap and common Purpose Pitfalls. 

What You’ll Learn from this Episode

• Leading Purpose at Work
• Clarify True North
• Connect the Dots
• Make it Personal

Get full show notes and more information here: https://processplusresults.com/podcast/091

Is your purpose clearly communicated to everyone in your organization? Even if you talk about your purpose in meetings and have posters on the wall, everyone may not understand them or relate to them. In this episode, I talk about common Purpose Pitfalls and how to recognize them in your organization.

What You’ll Learn from this Episode

• Why Focus on Purpose at Work
• Organizational Purpose Pitfalls 

Get full show notes and more information here: https://processplusresults.com/podcast/090

Where do you find your purpose? Two-thirds of U.S. employees are reflecting on their purpose in life, and nearly half are reconsidering the type of work they do. In this week's episode, Jamie talks about finding your purpose at work and shares the Purpose Gap that is found among most team members. 

What You’ll Learn from this Episode:

• Shifting Your Mindset About Purpose
• Where We Find Our Purpose
• The Purpose Gap

Get full show notes and more information here: https://processplusresults.com/podcast/089

This week continues our Kata series live from Kata Con 8, and we are talking all about coaching. In this episode, I spoke with Susan Clancy, who shared her experience of being coached as a learner live on stage and why a coach needs to be a learner. I also share my experiences from the coaching dojo and why I plan to participate in another one. 

What You’ll Learn from this Episode:

• Setting the Challenge
• Why Learning is Important in Coaching
• Coaching in Real-Time
• Experiencing a Coaching Dojo 

Get full show notes and more information here: https://processplusresults.com/podcast/088

Why practice Toyota Kata? It can seem daunting at the beginning with the rigid structure and rules; however, the goal of Kata is more about shifting our mindset to integrate improvement thinking into our work. 

Lean Frontiers hosts an annual Kata Con, and this year I had the privilege to meet and interview Mike Rother, the author of the book Toyota Kata. In this episode, I talk with Mike about the structure and scientific thinking of Toyota Kata and how Kata is used as a resource for teachers. In the end, I share how I incorporate the foundational elements of Kata without even using the word Kata. 

What You’ll Learn from this Episode:

• Using Structured Practice in Toyota Kata
• The Importance of Coaching
• Kata in the Classroom
• Integrating Kata Foundations in Your Organization 

Get full show notes and more information here: https://processplusresults.com/podcast/087

What is Toyota Kata? It's common for the nuances of Toyota Kata to seem complicated or overwhelming, especially if you haven't started practicing it. In this episode, I give an overview of Kata fundamentals and share my perspective on how Kata fits into the improvement frameworks that you may already know.

What You’ll Learn from this Episode:

• The Fundamentals of Toyota Kata
• Four Phases of Toyota Kata
• Discovering the Path Forward
• Setting the Next Target Condition

Get full show notes and more information here: https://processplusresults.com/podcast/086

Difficult conversations, conflict, and performance management are all responsibilities that leaders have to face; however, we can choose how we handle them. We can either be kind and show respect to our team members or be harsh in our interactions.

In today's episode, Karyn Ross joins us to discuss Kind Leadership and how she is on a mission to help people worldwide think, speak, act and lead more kindly.

What You’ll Learn from this Episode:

• Why Kindness is Important
• What is Kind Leadership
• The Difference Between Kindness and Niceness
• Practical Steps to Practice Kind Leadership

Get full show notes and more information here: https://processplusresults.com/podcast/085

Have you ever walked away from a feedback session that didn't seem to be productive? Maybe it devolved into a complaint session, and there wasn't any focus on what we could do to improve the situation. As leaders, how we frame the conversation can turn unproductive sessions into meaningful and actionable feedback for improvement.  

In this episode, Jamie shares a simple method for evaluation, how to frame it for meaningful feedback, and adds a step to make it an improvement opportunity.

What You’ll Learn from this Episode

• One Simple Method for Evaluation
• Framing Plus/Delta for Constructive Meaningful Feedback
• What Plus/Delta is Missing for Effective Future Improvement
• Repeating Plus/Delta Evaluations to Build Culture

Get full show notes and more information here: https://processplusresults.com/podcast/084

One in five people deal with mental health struggles, and this is not just a statistic; it is real, and it's affecting people on our teams whether we realize it or not. As Lean Leaders, we have the problem-solving tools to help people overcome challenges and think clearly, not only at work but also in their personal lives.

In today's episode, Gemma Jones shares her experiences with team members facing a mental health challenge and how Continuous Improvement and mental health intersect. She also provides specific actions and resources to use to help other people.

Content Warning: This episode discusses topics of depression and suicide.

What You’ll Learn from this Episode:

• Experiencing the Effects of Depression and Suicide in the Workplace
• Education to Understand Mental Health Issues
• Using Continuous Improvement to Overcome All Obstacles
• Tips and Resources to Help People on Your Team

Get full show notes and more information here: https://processplusresults.com/podcast/083

What does Lean Leadership mean to you? You’ve implemented several Lean tools and processes, such as Gemba Walks, Leader Standard Work, Daily Meetings, and Visual Management. Even though you have seen some results, does it seem like something is still missing?

In today’s episode, Jamie breaks down the four elements of effective Lean Leadership and why it is essential to build relationships and provide value to all stakeholders. 

What You’ll Learn in this Episode:

• Redefining the Elements of Lean Leadership
• Adding Value to the Definition
• The Four Elements of Lean Leadership
• Creating a People-Focused Lean Organization

Get full show notes and more information here: https://processplusresults.com/podcast/082

Do you remember what it was like when you led a small team of individual contributors? It was easy to interact with everyone on the team every single day. But what happens as the company grows? You find yourself leading other leaders, and values and goals must be intentionally communicated. 

In today's episode, Greg Jacobson joins us to talk about scaling a startup and how he focused on building a culture through that process.

What You’ll Learn from this Episode:

• Transitioning as the Company Grows 
• When to Create a Culture
• Building a Culture Through Communication
• Learning to Work Through Failure

Get full show notes and more information here: https://processplusresults.com/podcast/081

Does the goals of your organization align with your continuous improvement efforts? It can be so easy to get caught up in the day-to-day tasks that we lose sight of the big picture.

In today’s episode, Chris Wilson shares how Wilson Manufacturing developed a new customer portal based on their goal of providing excellent customer service and how it has improved their order entry flow process. 

What You’ll Learn in this Episode:

• Keeping a Customer-First Mindset in Continuous Improvement
• Overcoming Team Member Pushback on New Processes
• Teamwork and Communication for Effective Improvement
• Refining the Onboarding Process for Better Retention

Get full show notes and more information here: https://processplusresults.com/podcast/080

Training a new hire is a no-brainer, but do you focus on training your team members after being with your organization for 5, 10, or 15 years? We look to training when it is time to learn a new skill, but viewing learning as a lifelong journey can help grow your team professionally.

In today's episode, Jeff Welch shares how training can be an effective countermeasure to performance gaps and why it’s useful for continuous improvement. 

What You’ll Learn from this Episode

• The Real Meaning of Training
• Understanding the Styles of Learning and Development
• Using Training to Bridge Performance Gaps
• Continuous Learning Leads to Professional Development

Get full show notes and more information here: https://processplusresults.com/podcast/079