Explore every episode of the podcast Leadership Lens
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Lori LeBard: Leading With Heart: Building Culture, Trust and Belonging | 26 Oct 2026 | 00:36:33 | |
ABOUT LORI Lori LeBard is assistant general manager at Atlantic Fields Club in Hobe Sound, Florida, where she brings a people-first approach to club leadership, team development and the member experience. Throughout her career, Lori has developed a leadership philosophy grounded in empathy, intentional communication and the belief that a club's culture begins with how its employees are treated. Known for leading with heart, Lori emphasizes creating environments where employees feel valued, supported and empowered to succeed. Her approach centerson active listening, consistent accountability and helping others recognize their potential, often before they see it themselves. EPISODE HIGHLIGHT What does it mean to lead with heart, and how does the culture leaders create behind the scenes shape the experience members receive? In this thoughtful conversation Lori explores the everyday decisions, relationships and moments that define meaningfulleadership. She shares how her leadership philosophy has been shaped by people throughout her career, from general managers and mentors to bussers and dishwashers who demonstrate pride in their work. She reflects on lessons learned from both effective and ineffective leaders and explains why the way someone shows up for their team can have a lasting influence. She believes leaders should establish a clear vision while giving their teams the freedom to determine how to achieve it. Rather than micromanaging, she focuses on removing obstacles, providing encouragement and creating opportunities for people to succeed. For Lori, being fully present is an essential part of understanding what employees need, what challenges they face and how leadership can better support them. The conversation also explores one of Lori's strongest convictions: Culture is built intentionally, every single day. She explains why a healthy workplace culture cannot simply be measured on a financial statement, yet its effects are unmistakable to the members and employees who experience it. She shares practical examples of strengthening inclusion through bilingual communication, listening to employee perspectives and maintaining consistent standards ofaccountability. Lori connects this commitment to culture with the heart of hospitality. Recalling how her mother prepared their home for guests, she describes learning at an early age that meaningful experiences begin with making people feel genuinely welcomed and cared for. It is a lesson that continues to shape how she approaches both employee relationships and member experiences. Throughout the conversation, Lori returns to a central belief: When leaders invest in their people, create a genuine sense of belonging and lead with intention, they build the foundation for exceptional member experiences. WHAT YOU'LL LEARN FROM THISCONVERSATION In this engaging conversation, Lori shares lessons from her career in private club leadership, team development and hospitality. You'll hear:
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| Jarrett Chirico: Leadership, Taking Risks and the Power of Belonging | 12 Oct 2026 | 00:32:15 | |
ABOUT JARRETT Jarrett Chirico is director of racquets at North Hills Club, a BoardRoom Distinguished Club in Raleigh, NC, and president and founder of The Directors Club, a professional community supporting mentorship, connection and opportunity in the racquets industry. His career spans club leadership roles in Philadelphia, Baltimore, Dallas and Raleigh. Known for building integrated racquets programs and developing professionals, Jarrett believes clubs can evolve without losing the traditions that define them. The Directors Club, which began as an effort to improve professional education, now connects nearly 1,600 members across 500 clubs in 44 countries. His leadership philosophy centers on decisive action, shared success and investing in people. EPISODE HIGHLIGHT Jarrett joins Leadership Lens to reflect on the relationships, risks and decisions that shaped his career and how his definition of success shifted from personal achievement to helping others advance. Frustrated by conferences that lacked practical value, and encouraged by his wife, Jarrett created The Directors Club around a simple belief: The industry could do better together. What began as an educational idea has become a global network of mentors, peers and opportunities. He believes leadership starts with self-awareness, authenticity and the willingness to make decisions without guaranteed outcomes. Just as important is being available to others. Sometimes leadership is as simple as answering the phone when someone needs help. At North Hills Club, Jarrett has embraced an established culture while helping it evolve. His decision to join was grounded in trust in general manager John Wilkinson and the club's commitment to innovation. For him, respecting tradition and pursuing change are not opposites. He describes hospitality as something members feel through small gestures: listening, remembering names and noticing preferences. The same care must extend to employees. Leaders should give teams room to experiment, contribute ideas and take ownership rather than micromanaging every decision. Jarrett also reflects on lessons from the COVID-19 pandemic, when acting amid uncertainty was essential. A thoughtful decision that needs adjustment can be better than standing still. Ultimately, he returns to the purpose of clubs: belonging. In an increasingly digital world, clubs remain places where people are known, families connect and relationships grow. Technology may change the tools, but people define the experience. WHAT YOU'LL LEARN FROM THIS CONVERSATION
Strong leaders invest in people, share what they know and remain available. Strong clubs listen, evolve and make members feel they belong. | |||
| Rachel Leatherwood: Why Membership Is About Belonging, Not Transactions | 05 Oct 2026 | 00:28:31 | |
ABOUT RACHEL Rachel Leatherwood, MCMP, is member services director at River Crest Country Club in Fort Worth, TX, a BoardRoom Distinguished Club with EXCEPTIONAL status. Since 2013, she has led membership growth, onboarding, communications, engagement and member relations. Rachel began in hospitality at 15 in an old-fashioned soda fountain and grill. Her career later included public golf, restaurants, catering, event sales and private club membership roles, including the Tower Club of Dallas and Lone Star Park. She holds the Master Certified Marketing Professional designation from the Professional Club Marketing Association. In 2026, she presented at the CMAA World Conference on waitlist strategy, ethics and revenue, helped River Crest host the first PCMA Texas Symposium and launched the 2026 Private Club Pre-Membership Experience Study, examining the period from a prospect’s first inquiry to first day as a member. EPISODE HIGHLIGH Rachel joins Leadership Lens to discuss trust, identity and the changing role of membership leadership. After arriving at River Crest from corporate clubs where golf was often the primary reason to join, she discovered something different: many members joined because family and friends were already there and because the club had become part of who they were. That realization changed how she viewed membership. Her responsibility became less about completing transactions and more about protecting the outcome. If something is technically correct but does not feel like River Crest, she preserves the intent while reshaping the execution. If a question belongs to another expert, she routes it there. Personalization is central to that work. At River Crest, where Rachel estimates at least half the membership has some family legacy, a lifelong member may need a very different onboarding experience from a newcomer. The club offers an email campaign and optional departmental experiences, allowing members to engage at their own pace. Rachel’s belief in recognition began at 15, when soda fountain regulars arrived after church, sat at the same table and ordered the same things each Sunday. Greeting them by name and having their drinks ready taught her they were not simply buying breakfast. For that hour, they belonged. A later public golf job reinforced the lesson when employees learned to recognize a golfer’s car and bring a cart before being asked. Those experiences shaped her belief that people remember how they were made to feel. Clubs cannot onboard members into the club’s version of what membership should mean. Leaders have to listen, observe and understand what belonging looks like for each person. Onboarding also belongs to the whole leadership team. When department heads participate in introductions and small gestures, new members connect with the people who will shape their experience while leaders share ownership of the welcome. WHAT YOU’LL LEARN FROM THIS CONVERSATIONThe conversation returns to one essential idea: trust. When members trust the process, leadership, employees and culture, the club becomes more than a place where they pay dues. It becomes part of their identity and a community they choose to carry forward. You’ll hear:
Rachel’s central lesson is simple: People want to be known. When clubs honor each person’s version of belonging and earn trust consistently, membership becomes part of a family’s story rather than another transaction. | |||
| Colin Read: Building Culture, Community and Smarter Clubs | 29 Sep 2026 | 00:40:28 | |
ABOUT COLIN Colin Read is co-founder and CEO of Whoosh, a golf operations software company helping private clubs and golf facilities coordinate staff, connect systems and deliver personalized member experiences. He is also co-founder of Golfery of Marin, an indoor golf lounge and co-working concept in San Rafael, California. A serial entrepreneur across automotive, hospitality and telecommunications technology, Colin has founded four companies and completed three successful exits, including an IPO. Early in his career, he co-founded ECOtality with his father and helped build the Blink electric vehicle charging network. He later joined the founding team at Reserve, a fine dining technology company that merged with Resy. That experience reinforced his belief that technology should support staff coordination while remaining invisible to the guest. Golf has been central to his life since childhood. He captained the Claremont McKenna College men’s golf team and earned two Academic All-America honors. EPISODE HIGHLIGHT In this conversation, Colin explores the relationship among technology, hospitality, leadership and belonging. He begins with the experience that shaped his entrepreneurial foundation: building ECOtality with his father after college and scaling the company from two employees to more than 200 in 18 months. Working with his father gave Colin a lifelong mentor in partnerships, financing and deal structure. It also taught him to learn from both an organization’s strengths and its softer spots. As his career evolved, he became increasingly intentional about culture, values and mission. His work with Reserve and Resy shaped his view of private club hospitality. In a well-run dining room, the guest sees a seamless experience, not the systems behind it. Colin believes club technology should work the same way, helping staff recognize members, anticipate needs and deliver personal service without making technology the center of the interaction. He also offers a practical view of AI. Connected systems can reduce duplicate work, bring fragmented data together and help staff identify changes in member behavior, anticipate staffing needs and create personalized “magic moments.” The goal is not to replace employees, but to give them better information and more time with members. The conversation turns to confidence, conviction and culture. After declining an early CEO opportunity because he did not feel ready, Colin pursued additional technical education and an MBA. He learned that leaders must define where the organization is going and create values employees can use every day. For leaders entering an established club, Colin recommends spending the first 60 to 100 days looking, listening and observing. Leaders should build evidence, align their teams, start with low-effort, high-impact improvements and understand why each change succeeds or fails. Colin closes by returning to golf as a source of identity, connection and community. He believes clubs should make decisions with future generations in mind while using technology to strengthen, not replace, the relationships that make clubs feel like home. WHAT YOU’LL LEARN FROM THIS CONVERSATION
Colin returns throughout the episode to one idea: technology should give people more time, information and confidence to build stronger relationships. | |||
| John Wilkening: Why Great Clubs Are Built by Great People and Leaders Learn to Get Out of the Way | 15 Sep 2026 | 00:34:40 | |
ABOUT JOHN John Wilkening, CCM, CCE, is GM/COO of North Hills Club in Raleigh, NC, a BoardRoom Distinguished Club with ELITE status. During his tenure, the club and its team have earned national recognition for strategic planning, renovation, programming and racquet facilities. John has spent nearly 30 years in the resort and private club industry. He began as a busboy at 15 and worked his way through food and beverage, clubhouse, lodge and multisite management roles before joining North Hills Club. He holds the Certified Club Manager and Certified Chief Executive designations from CMAA and serves on the Distinguished Clubs Standard Advisory Committee. EPISODE HIGHLIGHT In this conversation, John explores the people-first philosophy that has shaped his career and the culture at North Hills Club. He shares how three mentors influenced his approach to hospitality, operations and leadership, and why he believes great clubs are built by great people. For John, technical skills can be taught. Attitude, energy and a desire to help others succeed are what matter most. His leadership approach combines support with accountability. Employees are responsible for their own success, but they do not have to pursue it alone. John focuses on removing roadblocks, asking questions and giving people the confidence to find their own answers. He also shares the story of an executive chef who was given the trust and freedom to lead, ultimately becoming assistant general manager and mentoring his successor. The experience reinforced John’s belief that development requires time, consistency and genuine investment in people. John reflects on his own progression from management to leadership and the lesson he would give emerging professionals: Manage things, lead people. As leaders advance, success becomes less about what they can personally accomplish and more about what they can help others achieve. At North Hills Club, that same philosophy shapes the member experience. Every investment should give people a reason to join, stay or bring their friends. John and his team rely not only on surveys, but on visibility, conversation and utilization to understand what members value. The episode closes with John’s belief that private clubs should create welcoming spaces where people can build relationships, spend time with family and friends and feel they belong. WHAT YOU’LL LEARN • Why great clubs are built by great people | |||
| Lindsay Pizarro on Resilience, Vulnerability and the Power of Connection | 08 Sep 2026 | 00:36:10 | |
ABOUT LINDSAY Lindsay Pizarro, CCM, CCE, is managing director of The Golden State Chapter of the Club Management Association of America. She brings more than two decades of experience in private club operations and association leadership across city, yacht and country clubs throughout California. Lindsay began as a student intern in San Francisco and built her leadership foundation at the Bohemian Club, St. Francis Yacht Club and Burlingame Country Club. She later served in GM roles at Newport Harbor Yacht Club, The Country Club of Rancho Bernardo and California Yacht Club. She also spent nine years on The Golden State Chapter board, including service as chapter president. Known for her energy, optimism and ability to connect people, Lindsay leads through gratitude, possibility and growth. Today, she strengthens education, mentorship, professional development and connection across the chapter. Away from work, she is devoted to her daughters, family and the daily practice of choosing joy. EPISODE HIGHLIGHT Lindsay reflects on the experiences that shaped her leadership. The Bohemian Club taught her not to be star-struck and to treat every person with equal respect. St. Francis Yacht Club taught her resilience, whether she was carrying a keg during Big Boat Series or responding when a sea lion washed ashore during family brunch. The lesson was clear: No job is beneath a leader, and sometimes leadership means taking a breath before returning to care for the team and members. Lindsay credits mentors who recognized her potential before she saw it herself. Their encouragement shaped her commitment to answering the phone, making introductions and connecting professionals with the resources they need. The conversation becomes deeply personal as Lindsay discusses losing her husband and raising two young daughters. That loss changed her understanding of urgency, empathy and what constitutes a genuine crisis. When the demands of her GM role began affecting her family, moving closer to her parents and sister became an act of leadership at home. Lindsay is equally candid about becoming a GM at 35, then discovering that experience and wisdom are not the same. While leading a centennial celebration and major clubhouse rebuild from temporary facilities, she was let go. The setback taught her humility and the importance of seeking help before isolation turns a challenge into a crisis. Through The Golden State Chapter, Lindsay now creates the professional community she once needed. She remembers people, makes intentional introductions and helps newcomers feel welcomed. Across city, golf and yacht clubs, Lindsay has learned that the activity bringing people through the door may differ, but the deeper need is the same. Facilities and food support the experience. Feeling seen, valued and connected creates the community. WHAT YOU’LL LEARN FROM THIS CONVERSATION • How family, faith and hard work established Lindsay’s leadership values Throughout the episode, Lindsay returns to connection as both a leadership practice and the deeper purpose of clubs. When leaders answer the phone, share resources and remember people’s stories, they build communities capable of holding both celebration and loss. | |||
| Chris Gale: Why Today’s Racquets Leaders Must Think Like CEOs | 01 Sep 2026 | 00:40:27 | |
ABOUT CHRIS Chris Gale, DCA, is director of racquets at Bent Tree Country Club in Dallas, TX, and vice president of The Directors Club of America. With more than 25 years of private club experience, he has led racquets programs at clubs across California, Massachusetts, Rhode Island and Texas, including River OaksCountry Club and Duxbury Yacht Club. Known for staff development, program revitalization and member-focused leadership, Chris brings a broad operational perspective to a role that has expanded far beyond the traditional director of tennis position. Through The Directors Club of America, Chris also helps create stronger professional networks and career pathways for current and future racquets leaders. He views the organization as a family of professionals who share ideas openly, learn from one another and work collectively to strengthen the futureof racquets leadership in member-owned private clubs. EPISODE HIGHLIGHT Chris traces a leadership journey that began at 21, when he was jobless, homeless and down to $2.84. Rather than return toAustralia, he borrowed a telephone and the Yellow Pages, called country clubs across the California desert and found the opportunity that launched his career as a director. That early experience still grounds his leadership in gratitude, humility and determination. Chris explains that the modern director of racquets is no longer responsible only for teaching, programming and visibility. The position increasingly resembles a CEO role, requiring financial and business acumen, human resources knowledge, capital planning and the ability to leadprofessionals across tennis, pickleball, platform tennis, padel and other emerging sports. For Chris, however, operational sophistication must always serve the member experience. At Bent Tree, golf may initially attract a family to the club, but Chris shares the example of Instant Racquets, a six-week introduction to tennis and pickleball designed to remove the intimidation new players often feel. Participants begin together, develop skills together and frequently continue as league teams and friendship groups. What starts as instruction becomes a community within the community. The conversation also explores leading change with patience, communication and performance. Members may want immediate transformation, but leaders must explain the destination, the pathway and the time required to get there. Vision only has value when a united team follows it with action. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this wide-ranging conversation, Chris shares lessons from more than 25 years of racquets leadership, program development and private club hospitality. You’ll hear:
Throughout the episode, Chris connects strategy and culture to a simple leadership standard: People should want to be there. When a team is aligned, professionals feel ownership and members experience genuine warmth at every touchpoint, racquets becomes more than a collection of courts and programs. It becomes one of the places where a private club’s sense of family is most visibly brought to life. | |||
| Kris Butterfield Cance: Building Club Culture Through Belonging, Authentic Service and Shared Responsibility | 24 Aug 2026 | 00:37:47 | |
ABOUT KRIS Kris Butterfield Cance, MCMP, is director of membership and communications at La Cumbre Country Club in Santa Barbara, CA. She brings two decades of private club experience spanning membership, communications, operations and people and culture. Her leadership perspective is informed by organizational change, global leadership and psychology. Those disciplines reinforce a principle that guides her work: Private clubs are in the people business. Strategy may establish direction, but culture is created by how members and employees experiencechange, communication and everyday interactions. A natural relationship builder, Kris focuses on helping people move from feeling like visitors to feeling that they have found their community. At La Cumbre, she has used communication as a culture-building tool, including adding club-specific language to the employee handbook so new team members can understand the traditions, terminology and history behind themember experience. Her approach connects clear communication, authentic service and shared responsibility for member engagement across every department. EPISODE HIGHLIGHT Step into an insightful conversation with Kris Butterfield Cance, MCMP, director of membership and communications at La Cumbre Country Club. Drawing on experience across membership, communications, operations and people andculture, Kris explains why the strongest private clubs understand that they are not simply managing amenities. They are creating belonging. Kris begins with a simple truth: Culture is not something a club declares. It is something members feel and employees live in every interaction. When team members feel seen, supported and connected to a shared purpose, they are betterprepared to create experiences that feel personal rather than transactional. Communication is central to that work. Kris describes creating a section of La Cumbre’s employee handbook devoted to club language, including the history and meaning behind traditions. Shared language helps employees understand the club’s story and gives them the confidence to participate in its culture from the beginning. Kris explains why clubs should hire for curiosity and genuine care, give employees permission to be human and preserve the traditions that define the club while allowing other practices to evolve. Her phrase ‘progressively rooted’ captures the balance: grounded in identity, but open to becoming what the community needs next. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Kris shares practical ideas shaped by two decades in private clubs and her experience across both the member and employee sides of club culture. You’ll hear:
Throughout the conversation, Kris brings leadership back to human connection. Her perspective reminds us that members are not simply joining a place. They are searching for their people. When a club builds belonging internally, communicates with clarity and creates intentional opportunities for relationships to grow, engagement, retention and long-term relevance follow naturally. | |||
| LuAnn Giovannelli: Leading With Integrity, Trust and the Courage to Let Go | 10 Aug 2026 | 00:33:35 | |
ABOUT LUANN LuAnn Giovannelli is COO of Bay Colony Community Association and a respected private club executive whose career spans nearly four decades. Her leadership experience includes senior roles at prominent club organizations, including Cherokee Town & Country Club, where she became the first woman to lead the Town Club. Although LuAnn entered the club profession unexpectedly, the industry was not entirely unfamiliar. Her father built golf courses and worked as a superintendent. Early in her career, accomplished club leaders and members gave generously of their time, challenged her to make decisions and helped her understand that lasting leadership is built through fairness, consistency and the way people are treated. LuAnn’s philosophy has evolved from a strong focus on operations and process to an emphasis on trust, mentorship and developing others. She believes leaders must hire capable people, give them the tools to succeed and resist the impulseto micromanage. Her foundational principle has remained constant: There is no right way to do the wrong thing. Beyond the club industry, LuAnn has served as a Guardian Ad Litem, advocating for children who have been removed from their homes because of abuse or neglect. The experience deepened her commitment to careful listening, humility and compassion while reinforcing her belief that leaders should seek to understand what may be happening beneath the surface of a person’s behavior. EPISODE HIGHLIGHT LuAnn shares how integrity, trust, courage and compassion shaped her career and continue to guide the legacy shehopes to leave. She also credits her husband with recognizing that she was good at the work before she fully accepted it herself. Those influences helped form a philosophy she still carries today: Do the right thing, even when it is the hard thing. She describes the shift from managing operations to leading people. As responsibilities grow more complex, leaders must let go of the work they know best, hire capable people and allow them to lead. Throughout the conversation, LuAnn brings leadership back to people. Her Guardian Ad Litem service taught her to listen more carefully, avoid assumptions and look for the reason behind a change in behavior. She closes with a belief that reaches the heart of the member experience: The deeper purpose of a private club is to create lifelong memories that connect familiesacross generations. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, LuAnn shares insights shaped by nearly four decades in private club leadership, her experience opening doors for women and her service as a Guardian Ad Litem. You’ll hear:
How understanding the values and motivations of younger generations can strengthen the club workforce
Throughout the conversation, LuAnn reinforces that leadership becomes more meaningful when it moves beyond titles and accomplishments toward impact, purpose and the growth of others. Her perspective reminds us that the strongestlegacy is not simply the organization we operated, but the people we prepared, the doors we opened and the memories we helped make possible. | |||
| Tania Elias Calles: From Four-Time Olympian to Building the Next Generation Through Clarity, Challenge and Belonging | 04 Aug 2026 | 00:32:42 | |
ABOUT TANIA Tania Elias Calles is junior sailing director at Balboa Yacht Club and a four-time Olympian who represented Mexico in sailing at the Sydney 2000, Athens 2004, Beijing 2008 and London 2012 Olympic Games. She competed in the single-handed Europe class at Sydney and Athens and in the Laser Radial class, now known as ILCA 6, at Beijing and London. She rose to No. 1 in the world rankings during her elite career. Introduced to sailing as a child, Tania was drawn to the freedom of the boat, the challenge of reading the wind and the connection she felt with nature. Mexican world champion and Olympian Eric Mergenthaler became an early example of what excellence could look like, inspiring her to set increasinglyambitious goals at the national and international levels. After an injury disrupted her Beijing campaign and sponsorship support fell away, Tania established a Guinness World Record by sailing 300 nautical miles unassisted from Los Cabos to Puerto Vallarta to help fund her return to the Games. At Balboa Yacht Club, Tania leads a program serving children from age 5 through their teenage years while also developing the coaches who work with them. Her philosophy combines clear standards, purposeful challenge and a strong sense of belonging so young sailors can grow as athletes, teammates and grounded, confident individuals. EPISODE HIGHLIGHT Step into an inspiring and candid conversation with Tania Elias Calles, as she shares how belief, discipline, resilience and belonging shape exceptional athletes, thoughtful leaders and strong club communities. Tania reflects on discovering sailing as a child and learning to understand the invisible power of the wind and how Mexican world champion Eric Mergenthaler made excellence feel attainable . She also shares the realities behind four Olympic campaigns: the physical demands of single-handed sailing, the difficulty of securing funding and the team required to help an athlete focus entirely on preparation. The conversation then turns to Tania’s work at Balboa Yacht Club, where she is developing young sailors and the coaches who guide them. She explains why progression must be intentional, why children need opportunities to fail andfigure things out for themselves and how sailing develops decision-making under pressure. Throughout the conversation, Tania reinforces that junior sailing is about far more than producing racers. It is an opportunity to help young people feel seen, heard and connected to a team while building confidence, character and values. For families, it also preserves a lifelong passion and a club legacy that can move from one generation to the next. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Tania shares insights shaped by an Olympic career, high-performance coaching and her leadership of junior sailing at Balboa Yacht Club. You’ll hear:
Throughout the conversation, Tania reinforces that excellence is not simply the result we see at the finish line. It is built through discipline, preparation, failure, recovery and the support of people who make the journey possible. | |||
| Crystal Thomas: Culture Starts with Capacity and the Four Lenses of Leadership | 29 Jul 2026 | 00:46:48 | |
ABOUT CRYSTAL Crystal Thomas is CEO of Management Connection, where she works with private club leaders, boards and associations to strengthen leadership, culture, clarity and organizational effectiveness. Her career includes 30 years managing three private clubs and more than two decades in association management. That experience has allowed her to view leadership from inside the clubhouse as well as from the broader association perspective, where patterns across organizations become easier to recognize. An entrepreneur as well as an industry leader, Crystal developed The Clear Solution, a performance evaluation system, and Club Leader 360, a leadership development platform. Her work reflects a long-standing commitment to helping leaders better understand themselves, their teams and the cultures they are responsible for shaping. Crystal’s leadership philosophy centers on four interconnected ideas: context, clarity, culture and capacity. She encourages leaders to reduce unnecessary noise, address difficult issues directly and align the culture they want to create with the capacity they and their teams can realistically sustain. EPISODE HIGHLIGHT Step into a candid and insightful conversation with Crystal Thomas, CEO of Management Connection. Drawing on decades of experience in private club management, association leadership and entrepreneurship, Crystal explores what leaders need to create healthy cultures and sustain them over time. In this episode, Crystal shares the four ideas that anchor her leadership philosophy: context, clarity, culture and capacity. She explains that culture is the experience a team and membership have every day, while capacity is a leader’s ability to sustain the energy, focus and presence required to shape that experience intentionally. Crystal also reflects on one of the most challenging periods of her career. After moving from Calgary to Missouri, she spent a year apart from her family, navigated immigration requirements, reapplied for her position four times and led a demanding club operation through personal and professional uncertainty. That experience taught her that leadership is not about avoiding tension, but navigating it with clarity and intention. The conversation examines why leaders become stuck when they carry too many priorities, expectations and open mental tabs. Crystal discusses the value of identifying what matters most, removing what is unnecessary, protecting one’senergy and addressing the difficult conversation taking up valuable brain real estate. Throughout the conversation, Crystal reinforces the deeper purpose of private clubs as places of community, comfort, recognition and belonging. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Crystal shares insights shaped by decades in private club management, association leadership and entrepreneurship. You’ll hear:
Throughout the conversation, Crystal reinforces that leadership begins with the leader. Clarity brings us back to center, capacity sets the ceiling for culture and strong leadership depends on intentional choices about attention, energy and trust. | |||
| Whitney Reid Pennell: Why Great Leadership Develops People, Builds Belonging and Brings Culture to Life | 23 Jul 2026 | 00:49:46 | |
ABOUT WHITNEY Whitney Reid Pennell is founder of RCS Hospitality Group, a consulting and training firm serving the private club and hospitality industries. Her work focuses on service culture, leadership development, team training and helping clubs create meaningful, consistent and personalized member experiences. Whitney’s leadership philosophy was shaped by her upbringing on a ranch, her experience in sports and the mentors who helped her recognize her own potential. Those early influences taught her the value of work ethic, preparation, personal responsibility, teamwork and showing up for others. Through RCS Hospitality Group, Whitney helps leaders create clarity, provide meaningful feedback and build environments where team members take ownership and succeed. Her approach emphasizes that standards, strategy and data matter, but people need to understand and believe in the purpose behind them. Whitney is known for helping club leaders better understand the connection between culture, service and leadership. She encourages leaders to model the behavior they expect, develop others intentionally and create teams that arenot only a strong culture fit, but meaningful contributors to the culture. EPISODE HIGHLIGHT Step into a thoughtful and insightful conversation with Whitney Reid Pennell, founder of RCS Hospitality Group. With decades of experience in club consulting, training and leadership development, Whitney shares how personal responsibility, mentorship, empathy and service culture have shaped her workacross the private club industry. In this episode, Whitney reflects on the lessons she learned growing up on a ranch, playing sports and working with leaders who helped her see her potential before she fully recognized it. She discusses how those experiences influenced her commitment to helping others grow, lead and contribute to thefuture of the industry. Whitney also explores the shift from managing teams to truly developing people. She explains why delegation is not simply handing off work but creating opportunities for others to learn, stretch and grow. For leaders, that shift requires trust, clarity and the willingness to let others take different paths to achieve strong results. The conversation also examines what exceptional member experience really means. Whitney reinforces that private clubs serve a deeper purpose as places of belonging, connection and shared values. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Whitney shares insights shaped by training, consulting, leadership development and lived experience. You’ll hear:
Throughout the conversation, Whitney reinforces that leadership is rooted in people. Her perspective serves as a reminder that strong cultures are built through intentional leadership, meaningful development and a deep understandingof how members and employees want to feel: welcome, comfortable, important and understood. | |||
| Michelle Riklan: How Better Listening, Honest Language and the Right Fit Shape Stronger Leaders | 15 Jul 2026 | 00:35:12 | |
ABOUT MICHELLE Michelle Riklan is a career strategist, consulting and search executive with Kopplin Kuebler & Wallace. Her work is rooted in communication, leadership development, executive search and helping individuals and organizations make thoughtful, high-impact career and hiring decisions. With graduate work in speech and interpersonal communication from NYU, Michelle brings a deep understanding of how language shapes leadership, trust and connection. Her career has included human resources, employee relations, training and development, executive coaching, personal career marketing and strategic search. At Kopplin Kuebler & Wallace, Michelle works closely with private clubs, boards and candidates, with a particular focus on financial leadership searches. She helps clubs look beyond credentials to evaluate communication style, cultural fit, emotional intelligence and readiness for leadership. Known for her honesty and direct guidance, Michelle believes the right advice at the right moment can change the course of a career. Her approach is relational rather than transactional, grounded in transparency, listening and helping people find the path that aligns with their goals, strengths and stage of life. EPISODE HIGHLIGHT Step into a thoughtful conversation with Michelle Riklan, career strategist, consulting and search executive with Kopplin Kuebler & Wallace. With a career shaped by communication, human resources, executive coaching and strategic search, Michelle shares how language, listening and transparency influence leadership at every level. In this episode, Michelle reflects on how her background in speech and interpersonal communication shaped the way she works with candidates, boards and club leaders. She discusses why listening deeply is essential, how leaders can become more aware of their own listening blocks and why the most important work often happens in the gap between what people say and what they actually mean. Michelle also shares her perspective on executive search in the private club industry, especially when clubs are hiring senior financial leaders. She explains why clubs must be prepared to support the kind of executive they say they want and why readiness, culture and governance matter when bringing in ahigh-level leader. She also explores the value of reinvention, drawing on her own career path through HR consulting, executive search, training, outplacement, resume development and personal career marketing before joining Kopplin Kuebler & Wallace. Throughout the conversation, Michelle reinforces that leadership is shaped through communication, self-awareness, impact and the ability to help others move forward with clarity and purpose. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Michelle shares insights shaped bycommunication, search, coaching and career development. You’ll hear: Why language is one of the most important tools a leader uses How listening blocks can prevent leaders from truly hearing what others are saying Why communication is central to trust, confidence and leadership presence How honesty and transparency help prepare people for the next step in their careers How emotional intelligence helps separate a good hire from a transformative one How clubs can misunderstand what they are truly ready for when hiring executive-level talent Why reinvention is not failure, but leadership applied to your own life Why joy and fulfillment often live in the feedback loop of meaningful impact Why leaders should pay close attention to the everyday language they use with their teams Throughout the conversation, Michelle reinforces that leadership is built through listening, clarity and care. Her perspective serves as a reminder that words matter, fit matters and the smallest moments of awareness can create meaningful change in a person’s career, a club’s culture and the memberexperience. | |||
| David Andow on Food-Trak, F&B Data and Technology That Supports Club Teams | 06 Jul 2026 | 00:34:00 | |
ABOUT DAVID David Andow is president of SCI, the developers of Food-Trak, a food and beverage management system designed to help organizations improve inventory, procurement, menu management, culinary control and operational decision-making. With nearly three decades of entrepreneurial experience, David has helped grow and lead multiple brands across different industries. His leadership philosophy is rooted in servant leadership, collaboration, communication and the belief that strong leaders develop other leaders. At Food-Trak, David works with clubs and hospitality organizations to help them better understand their food and beverage operations through accurate data, improved processes and practical tools that support the people doing thework. David’s approach emphasizes that technology should not be viewed as a plug-and-play solution. Instead, he believes clubs should begin with a deep understanding of their own operations, goals and team needs before building a system that supports their specific environment. EPISODE HIGHLIGHT Step into a practical and insightful conversation with David Andow, president of SCI, the developers of Food-Trak. With a career shaped by entrepreneurship, operations and leadership, David brings a grounded perspective on how technology, data and collaboration can help clubs strengthen food and beverage performance. In this episode, David explains how Food-Trak supports clubs through inventory management, procurement, menu management, culinary control, allergen tracking, food safety, sustainability and waste-related data. He discusses why food and beverage has become more complex as clubs serve more families, respond to wellness expectations and manage rising costs. David also reflects on the leadership lessons that have shaped his career, including the influence of his parents, his experience with Cold Stone Creamery and the value of watching how people support one another when they are not the ones in the spotlight. He shares why collaboration is essential, especially when leaders are trying to solve operational challenges or introduce change. Throughout the conversation, David reinforces that successful technology adoption starts with listening. Before implementing a system, clubs must understand what they are trying to accomplish, what their teams need and how the technology will make work more efficient, not more cumbersome. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, David shares insights shaped byentrepreneurship, operations and technology. You’ll hear:
Throughout the conversation, David reinforces that operational excellence is built through a combination of data, people and process. His perspective serves as a reminder that the right technology should not overwhelm teams. It shouldsupport them, simplify their work and help clubs create stronger, more sustainable food and beverage operations. | |||
| Simeon Miranda: Leading With Ohana, Humility and the Small Details That Shape Hospitality | 30 Jun 2026 | 00:37:38 | |
ABOUT SIMEON Simeon Miranda is general manager of Embassy Suites byHilton Waikiki Beach Walk, one of the largest Embassy Suites properties in the world and a destination resort in the heart of Waikiki. With more than three decades of experience in hospitality, Simeon has built a leadership philosophy rooted in humility, respect, mentorship and service. His approach was shaped by early influences from his family, particularly his mother, and by hospitality leaders who taught him the importance of being prepared, treating people well and standing up foroneself while remaining humble. At Embassy Suites by Hilton Waikiki Beach Walk, Simeon leads with a strong belief in ohana, creating a workplace culture where hosts feel valued, supported and connected to the guest experience. His leadership emphasizes personal service, daily communication, immediate feedback and celebrating the wins that help employees feel seen and appreciated. Simeon is also deeply committed to mentorship and community involvement. He has helped develop future general managers and hospitality leaders while remaining active in organizations that support tourism, education, community service and the next generation of hospitality professionals. EPISODE HIGHLIGHT Step into a thoughtful and heartfelt conversation withSimeon Miranda, general manager of Embassy Suites by Hilton Waikiki Beach Walk. As the first hotelier featured on Leadership Lens, Simeon brings a hospitality perspective that closely aligns with the values of private clubs: service, culture, mentorship, guest experience and community. In this episode, Simeon reflects on the people who shaped his leadership philosophy, from his mother’s humility and organization to the early general manager who taught him to pursue his goals, be prepared and treat others with respect. He also shares how difficult leadership examples helped him understand the kind of leader he did not want to become. Simeon discusses how culture is built through experience, consistency and care. At Embassy Suites by Hilton Waikiki BeachWalk, that means creating an ohana environment where employees, called hosts, are supported through onboarding, mentoring, daily huddles, recognition programs and meaningful celebrations. He also explores what it takes to deliver personal service at scale in a high-volume Waikiki resort. Whether serving more than 1,400 breakfasts each morning or welcoming families from around the world, Simeon believes small details create the most memorable guest experiences. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Simeon shares insights shaped by hospitality, mentorship and community. You’ll hear:
Throughout the conversation, Simeon reinforces that hospitality leadership is rooted in service. His perspective offers a reminder that great guest experiences begin with great employee experiences, and that the most meaningful legacy a leader can leave is found in the people they mentor, support and inspire. | |||
| Frank Cordeirdo on Colonial Country Club's Legacy, Leadership and the Power of Being Better and Differenr | 20 Jun 2026 | 00:47:21 | |
ABOUT FRANK CORDEIRO Frank Cordeiro is GM/COO of Colonial Country Club in Fort Worth, TX, a historic private club known for its championship golf legacy, strong family culture and deep connection to the Fort Worth community. With more than 30 years of experience in the private club industry, Frank brings a thoughtful, relationship-centered approach to leadership. His philosophy is rooted in service, curiosity and the belief that leaders create lasting impact by helping others define and achieve success. At Colonial Country Club, Frank has helped guide a significant period of renewal and transformation. Inspired by the club’s founder, Marvin Leonard, and his belief that it is not enough to be better than the rest, but that one must be better and different, Frank has helped connect Colonial’s history with a forward-looking strategy designed to serve today’s members and future generations. His leadership emphasizes listening before persuading, creating buy-in rather than compliance and surrounding the organization with people who share the club’s values and purpose. EPISODE HIGHLIGHT Step into a thoughtful and wide-ranging conversation with Frank Cordeiro, GM/COO of Colonial Country Club in Fort Worth, TX. Drawing on more than three decades in the private club industry, Frank shares how history, relationships and a clear sense of purpose have shaped his leadership philosophy andColonial’s ongoing evolution. In this episode, Frank reflects on the influence of Colonial’s founder, Marvin Leonard, whose belief that organizations must be both better and different continues to guide the club’s strategy nearly a century later. Frank discusses how that philosophy helped shape a major transformation at Colonial,including a restored golf course, renewed dining and social amenities and a member-driven strategic planning process rooted in listening and trust. He also explores the balance between championship golf and family-focused club life, the importance of hiring people who believe in the club’s values and the role relationships play in building respect with boards, members and teams. Throughout the conversation, Frank reinforces that leadership is not about control, title or personal legacy. It is about service, thoughtful inquiry and the privilege of facilitating success for others. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this reflective discussion, Frank shares insights shaped by history, service and experience. You’ll hear:
Throughout the conversation, Frank reinforces that leadership is a privilege rooted in service. His perspective offers a powerful reminder that the best leaders do not simply manage organizations. They honor the past, listen carefully, build trust and create the conditions for people, clubs and communities to thrive. | |||
| Michael Stott on Servant Leadership, Club Culture and Why Trust Still Matters Most | 20 May 2026 | 00:32:53 | |
ABOUT MICHAEL Michael Stott, CCM, CCE, is a partner with The Triumph Group and a respected leader within the private club industry with more than 30 years of experience in club management and leadership. Beginning his career as a caddie and Evan Scholar, Michael went on to serve as a GM for more than three decadesbefore transitioning into executive search, leadership advisory and consulting. Known for his servant leadership philosophy and strong people-centered approach, Michael places a significant emphasis on trust, accountability and culture. He believes that great leadership begins with humility, consistency and a genuine investment in the success and well-being of others. Through his work with The Triumph Group, Michael helps clubs identify and develop strong leaders while guiding organizations in building healthy cultures that support both staff and member experience. His perspective is rooted in the belief that leadership is ultimately about service, integrity and positivelyimpacting the lives of others. EPISODE HIGHLIGHT Join us for a thoughtful and engaging conversation with Michael Stott, CCM, CCE, partner with The Triumph Group and longtime private club leader, as he shares lessons learned from more than three decades in club management, leadership and mentorship. Drawing on experiences that range from his early days as a young GM trying to “make everyone happy” to advising clubs and placing leaders today, Michael reflects on the importance of trust, accountability and servant leadership in building strong organizations. In this episode, Michael discusses why culture is one of the mostimportant assets within a club, how leaders must protect and support their teams and why hiring the right people is critical to long-term success. He also explores the connection between employee experience and member satisfaction, emphasizing that exceptional service can only happen when staff members feel respected, empowered and valued. Michael shares thoughtful insights on leadership development, difficult conversations, consistency in service and the role mentorship has played throughout his life and career. His perspective offers a compelling reminder that leadership is less about authority and more about serving others with humility, integrity and purpose. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Michael shares leadership insights shaped by decades of experience in club management, mentorship and organizational culture. You’ll hear:
Throughout the conversation, Michael reinforces that leadership is not about titles or control, but about positively influencing people, protecting culture and helping others grow. His reflections offer valuable lessons for leaders both inside and outside the private club industry. | |||
| Bill McMahon Sr.: Leadership, Listening & the Future of Private Clubs | 12 May 2026 | 00:41:59 | |
ABOUT BILL McMAHON Bill McMahon Sr., AIA, OAA, is founder of McMahon Group and a strategic, financial and architectural planning consultant to private clubs throughout North America and beyond. Since establishing the firm in 1983, Bill has helped more than 2,000 clubs navigate complex challenges related to governance,membership, capital planning and facility development. With a background in architecture and a family legacy in the profession dating back to 1906, Bill brings a unique, integrated approach to club consulting—combining design, financial feasibility and member alignment to ensure successful project execution. Beyond his consulting work, Bill has served in leadership roles within his own clubs, including as president and board member, giving him firsthand insight into the realities of club governance and member expectations. He is a co-author of McMahon Club Trends®, founder of the Excellence in Club ManagementAward and a frequent speaker at industry conferences across North America. Known for his candid, practical and people-focused approach, Bill is widely respected for his ability to help clubs “tell it like it is” while guiding them toward thoughtful, sustainable solutions. EPISODE HIGHLIGHT Step into a candid and insightful conversation with Bill McMahon Sr., founder of McMahon Group, as he shares more than forty years of experience working with private clubs around the world. Drawing on his background as both an architect and club leader, Bill explains why strong governance, clear communication and member alignment are essential to long-term success. He reflects on how clubs have evolved over time—from traditional, single-focus facilities to dynamic, family-oriented environments that serve as today’s “third space” for connection and community. Bill also explores the importance of adapting to societal trends, managing competition, and making thoughtful capital decisions that balance member expectations with financial realities. Throughout the conversation, he emphasizes the role of mentorship, the importance of listening as a leader and the responsibility to guide clubs with honesty and integrity. His perspective offers a powerful reminder that while the industry continues to change, the fundamentals of leadership—people, trust and adaptability—remain constant. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this engaging discussion, Bill shares insights shaped by decades of experience across more than 2,000 clubs. You’ll hear:
Throughout the conversation, Bill reinforces that great clubs are not defined by buildings alone, but by leadership, culture and the ability to create meaningful experiences for their members. | |||
| Larry Hirsh: The Risk of Falling Behind—How Clubs Lose Value When Leaders Stop Thinking Long-Term | 06 May 2026 | 00:35:26 | |
ABOUT LARRY Larry Hirsh is president of Golf Property Analysts, a real estatespecialty consulting, appraisal and brokerage firm focused on golf and club properties across the United States. With a career spanning several decades, he has advised private clubs, boards and ownership groups on valuation, market positioning and long-term financial sustainability. Known for his objective, data-driven approach, Larry brings a deep understanding of the complexities facing today’s private clubs, from governance challenges to market dynamics and capital investment decisions. His work centers on helping clubs align financial strategy with long-term viability, ensuring decisions support both current and future membership. Larry is also a frequent speaker and writer within the industry, sharing insights on club value, governance and sustainability. His perspective is grounded in experience, integrity and a commitment to helping clubs make informed, responsible decisions.
EPISODE HIGHLIGHT Step into a candid and insightful conversation with Larry Hirsh,president of Golf Property Analysts, as he shares a decades-long perspective on what truly drives long-term success in the private club industry. Drawing from his experience advising clubs across the country, Larry explores the critical balance between underinvesting and overextending and why understanding market position is essential to maintaining financial stability and member value. He discusses the emotional and political dynamics of board governance, the risks of short-term decision-making and the importance of relying on professional expertise. Throughout the conversation, Larry reflects on the evolving expectations of members, the challenges of generational change and the importance of creating environments that are both financially sustainable and culturally relevant. He also offers practical insights into how clubs can stay ahead ofoperational challenges and avoid the pitfalls that lead to long-term decline. This episode offers a grounded and honest look at leadership through the lens of experience, discipline and a commitment to long-term thinking. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Larry shares insights shaped by decades of experience advising clubs and analyzing long-term outcomes. You’ll hear:
Throughout the conversation, Larry reinforces that strong leadership is rooted in perspective, discipline and a commitment to making decisions that support the long-term health of the club and its community. | |||
| Roger Chao on Board Culture, Trust & Governance: How Great Boards Think, Challenge & Lead Together | 28 Apr 2026 | 00:48:46 | |
ABOUT ROGER Roger Chao is a board consultant and governance expert who works with organizations to strengthen board performance, improve governance structures and build high-functioning leadership teams. With experience advising boards across multiple sectors, Roger focuses on helping directors understand their roles, improve decision-making processes and create cultures of accountability and trust. Known for his practical and insightful approach, Roger emphasizes the importance of clarity, discipline and continuous learning in governance, helping boards operate more effectively and deliver better outcomes for their organizations. EPISODE HIGHLIGHT Join Roger Chao, board consultant and governance expert, for athought-provoking conversation on what truly defines effective governance in today’s private club environment. In this episode, Roger explores how board culture shapes organizational success, why clarity and trust are essential and how boards can avoid common dysfunctions such as micromanagement, poor communication and misalignedexpectations. He shares insights on the importance of psychological safety, structured decision-making and the role of the chair in setting tone and direction. Roger also discusses how boards can create space for productive disagreement while maintaining respect and alignment. This conversation offers a fresh and practical perspective on governance, reminding leaders that strong boards are built through intentional behavior, not just formal structures. WHAT YOU’LL LEARN FROM THISCONVERSATION In this insightful discussion, Roger shares practical guidance forbuilding stronger boards and better governance. You’ll hear:
Throughout the conversation, Roger reinforces that governance excellence comes from disciplined thinking, strong relationships and intentional leadership. | |||
| Eric Bischofberger: Why Culture, Accountability and “Pressure Is a Privilege” Define Great Leadership | 20 Apr 2026 | 00:41:00 | |
ABOUT ERIC Eric Bischofberger, CCM, CMCA, is GM/COO of Hampton Hall Club, a Distinguished Club with EXCEPTIONAL status located in Bluffton, South Carolina. With a career rooted in the private club industry from an early age, Eric was influenced by his father, a longtime club manager, shaping his passion for hospitality andleadership. Known for his people-first leadership style, Eric emphasizes culture, continuous improvement and accountability. He believes strongly in empowering teams, fostering trust and creating environments where employees feel supportedand inspired to grow. Eric is recognized for his thoughtful approach to leadership, hiscommitment to developing others and his focus on creating meaningful experiences for both members and staff. EPISODE HIGHLIGHT Step into a heartfelt and inspiring conversation with Eric Bischofberger, CCM, CMCA, GM/COO of Hampton Hall Club. Drawing from a career shaped by mentorship, personal growth and real-world leadership experience, Eric shares the lessons that have defined his leadership philosophy. In this episode, Eric explores the importance of feedback, the value of learning through mistakes and the role culture plays in shaping both team performance and member experience. He reflects on the emotional impact of achieving Distinguished Club recognition and why that success belongs to theentire team. Eric also shares his perspective on leading with intention, responding rather than reacting and creating an environment where people feel empowered to do their best work. His insights offer a powerful reminder that leadership is about people, purpose and the impact we leave behind. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Eric shares insights shaped by experience, mentorship and personal growth. You’ll hear:
Throughout the conversation, Eric reinforces that leadership is rooted in intention, humility and a commitment to making a positive impact on others. | |||
| Tom Vlach on Mentorship, Letting Go of Credit, and Building Clubs Where People, and People’s Lives, Actually Thrive | 13 Apr 2026 | 00:26:20 | |
ABOUT TOM Tom Vlach is the founder of Triumph Group, a boutique executive search and advisory firm specializing in the private club industry. Prior to founding the firm, he spent more than 30 years as a golf course superintendent, including leadership roles within the PGA Tour and at premier club properties. Known for his relationship-driven approach, Tom emphasizes integrity, honesty and long-term connection in both leadership and executive search. His experience spans both private club environments and large organizational structures, giving him a unique perspective on governance, cultural alignment and leadership fit. Tom is passionate about helping clubs and candidates make informed decisions, ensuring both sides understand expectations, culture and long-term goals. He is also an advocate for improving work-life balance within theindustry and supporting the next generation of leaders. EPISODE HIGHLIGHT Step into a candid and experience-driven conversation with Tom Vlach, founder of Triumph Group and longtime leader in the private club industry. Drawing on a 30-year career as a golf course superintendent, Tom shares the lessons that shaped his leadership philosophy, from early mentorship to high-pressure moments on one of golf’s biggest stages. In this episode, Tom explores the importance of relationships inleadership, the need for patience and clarity during challenging situations and the role of integrity in building trust across teams and organizations. He reflects on how transitioning from private club operations to a corporate environment reshaped his approach to communication and influence. Tom also discusses the importance of cultural fit in leadership roles, the realities of governance within clubs and why candidates must approach opportunities with the same level of diligence as the organizations interviewing them. His perspective offers a grounded reminder that leadership is not about personal recognition, but about stewardship, alignment and the ability to positively impact others over time. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Tom shares insights shaped by decades of experience in the field. You’ll hear:
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| David Main: From a “PhD in Himself” to Mentorship, Empathy and Lasting Leadership | 06 Apr 2026 | 00:31:11 | |
ABOUT DAVID David Main, MBA, PGA, ECM, is GM/CEO of Lambton Golf & Country Club and a past president of the Club Managers Association of Canada. A former PGA professional, he began his career in golf operations before transitioning into club management, where he has spent more than two decades leading teams and shaping club culture. Known for his thoughtful, people-centered leadership style, David places a strong emphasis on mentorship, self-awareness and intentional leadership. His approach is rooted in the belief that great leadership begins with understanding oneself and extends to every interaction with team members. As the 2025 recipient of the Denzil Palmer Mentor of the Year Award, David is recognized for his commitment to developing others and contributing to the growth of the private club industry. He is a strong advocate for fostering supportive environments where individuals feel valued, respected and inspired to grow. EPISODE HIGHLIGHT Step into a reflective and inspiring conversation with David Main, GM/CEO of Lambton Golf & Country Club and 2025 Denzil Palmer Mentor of the Year Award recipient. Drawing on a career that spans the PGA and private club leadership, David shares how personal challenges and a transformative solo cycling journey across Canada reshaped his perspective on leadership, identity and purpose. In this episode, David explores the importance of self-awareness, empathy and intentional leadership in today’s club environment. He discusses why consistency in service matters more than perfection, how team culture directly influences member experience and why leaders must prioritize the well-being and engagement of their staff. He also reflects on the power of mentorship, the responsibility leaders have to positively impact others each day and the importance of maintaining perspective in a high-pressure industry. His story offers a compelling reminder that leadership is ultimately about people, presence and the legacy we leavethrough others. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, David shares insights shaped byexperience, reflection and personal growth. You’ll hear:
Throughout the conversation, David reinforces that leadership is a daily practice rooted in intention, awareness and care for others. His perspective serves as a reminder that when leaders invest in their people, they create stronger cultures, better experiences and a more resilient industry. | |||
| Corey Saban on Intentional Communication, EQ and Club Culture | 31 Mar 2026 | 00:23:49 | |
ABOUT COREY Corey Saban is a communications strategist with a background in journalism, broadcasting and leadership communications. Over the course of his career, he has worked across media, storytelling, team development and crisis communication, helping leaders and organizations strengthen the way they connect with others. Known for his thoughtful, engaging and people-centered approach, Corey brings a strong understanding of how presence, emotional intelligence and intentional messaging influence trust, culture and leadership effectiveness. His work in and around the private club industry reflects a deep belief that communication is not just about delivering information. It is about helping people feel understood, valued and connected to something larger than themselves. EPISODE HIGHLIGHT Step into a conversation about leadership, communication and club culture with Corey Saban, communications strategist. Drawing on experiences from journalism, broadcasting and advisory work, Corey shares what he has learned about leadership from watching how people respond under pressure and why the leaders who stand out most are often those who remain calm, measured and deeply aware of how they make others feel. In this episode, Corey explores the importance of emotional intelligence, presence and intentional communication in today’s private club environment. He explains why trust and consistency are foundational to healthy club culture, how leaders can better connect with team members by understanding their individual motivations and why storytelling remains one of the most powerful tools for building stronger teams and more meaningful member experiences. His perspective is a timely reminder that leadership today requires not only clarity and resilience, but also humility, empathy and the discipline to listen before speaking. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Corey offers perspective shaped by years of experience in communications, media and leadership advisory work. You’ll hear:
Throughout the conversation, Corey reinforces the idea that great leadership begins with self-awareness and extends through every interaction. His perspective reminds us that when leaders communicate with empathy, clarity and intention, they create stronger teams, healthier cultures and more meaningful experiences for everyone around them. | |||
| Melissa Low on advocacy, communication, awareness and people-first leadership | 23 Mar 2026 | 00:22:37 | |
ABOUT MELISSA Melissa Low is vice president of communications and advocacy at the Club Management Association of America. With more than 20 years at CMAA, she has played a key role in shaping the association’s communications strategy, event marketing, media outreach and advocacy efforts. Throughout her career, Melissa has worked at the intersection of industry education, public affairs and legislative engagement, helping club leaders better understand the issues shaping their operations and communities. Known for her thoughtful, informed and highly practical approach, she brings a broadview of the private club industry and a deep commitment to helping professionals stay informed, connected and prepared for change. EPISODE HIGHLIGHT Step into a conversation about leadership, advocacy and the future of club management with Melissa Low, vice president of communications and advocacy at CMAA. Drawing on more than two decades of experience with the association, Melissa shares what she sees from her unique vantage point across education,communications and legislative affairs. In this episode, Melissa explores the qualities that matter most in today’s club leaders, including resilience, adaptability and a focus on people. She also explains how education is evolving, why advocacy is becoming increasingly important and what club leaders should be paying closer attention to as legislative and regulatory changes continue at both the federal and statelevels. Her perspective is a timely reminder that leadership today requires not only operational excellence, but awareness, agility and the ability to connect the dots for others. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Melissa offers perspective shaped by years of experience in communications, advocacy and industry leadership. You’ll hear:
Throughout the conversation, Melissa reinforces the idea that great leadership requires both awareness and action. Her perspective reminds us that when leaders stay informed, connected and people-centered, they are better equipped to guide their clubs through complexity and change. | |||
| Richard LaRocca on Club Culture, Member Experience and Mentorship | 17 Mar 2026 | 00:30:56 | |
ABOUT RICHARD Richard LaRocca, CCM, CCE, is GM/COO of St. Clair Country Club and immediate past chair of CMAA. A respected leader in the private club industry, he has a 40-year career. Known for his steady, people-centered leadership style, Richard has built his reputation on service, mentorship and a deep belief that great club culture begins with investing in people. He has long been committed to advancing the profession, supporting emerging leaders and helping clubs create meaningful member and staff experiences. Throughout his career, Richard has championed hospitality as a mindset rather than a department, emphasizing emotional connection, service excellence and the importance of developing others. His approach to leadership is grounded in humility, consistency and the belief that when teams feel valued and supported, exceptional member experiences naturally follow. EPISODE HIGHLIGHT Step into a conversation about leadership, service and culture with Richard LaRocca, CCM, CCE, GM/COO of St. Clair Country Club and Immediate Past Chair of CMAA. Drawing on fourdecades in the private club industry and his 2025 service as CMAA Chair, Richard reflects on the moments that shaped his leadership philosophy and the lessons he has learned about mentorship, emotional intelligence and building trust. In this episode, Richard shares why leadership is less about being the loudest voice in the room and more about being the most consistent. He explores how clubs can create meaningful member experiences through empathy and anticipation, why culture remains the strongest stabilizer in uncertain times and how investing in people, from student employees to seasoned professionals, helps elevate both clubs and the profession itself. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Richard offers perspective shaped by decades of leadership, service and industry involvement. You’ll hear:
Throughout the conversation, Richard reinforces the idea that leadership is a daily choice and a privilege. His perspective reminds us that when leaders invest in people with intention and heart, they create clubs where both staff and members feel they belong. | |||
| Jeff Thomas: From 251 to Full Membership. Transparency, Culture and Growing Corning Country Club | 09 Mar 2026 | 00:13:08 | |
Jeff Thomas is the general manager of Corning Country Club, where he has led a decade of transformational growth grounded in servant leadership and transparent communication. Under his leadership, membership increased from 251 to capacity, financial stability improved and club culture evolved into a vibrant, highly engaged community. Jeff began his career with Eagle Golf and American Golf, where mentors instilled in him the belief that people come first. He leads with visibility, daily staff engagement and a strong commitment to anticipating member needs. His philosophy is simple: clarity, communication and consistency build connection and trust. EPISODE HIGHLIGHT Step into a conversation about transformational leadership with Jeff Thomas, general manager of Corning Country Club. Drawing from more than a decade of hands-on leadership, Jeff shares how servant leadership, transparent communication and member-focused culture can reshape a club’s trajectory. In this episode, Jeff discusses leading through major golf courserenovations, building trust during times of change and using feedback as fuel for growth. From reviving traditional events to creating new traditions that bring generations together, he offers practical insight into how culture drives both financial stability and sustained membership growth. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this candid discussion, Jeff offers perspective grounded in real-world club leadership. You’ll hear:
Throughout the conversation, Jeff emphasizes that sustainable growth is not about reacting quickly. It is about managing the process, staying consistent and building trust every single day. | |||
| Passion Graham: Confidence, Communication and Authentic Leadership | 03 Mar 2026 | 00:36:13 | |
ABOUT PASSION Passion Graham is the founder of Passionate Productions, a communication and training firm dedicated to helping individuals and organizations present themselves with confidence, authenticity and impact. With a background in media and performance, she specializes in public speaking coaching, presentation skills and leadership communication. Passion works with executives, teams and professionals across industries, guiding them to refine their message, strengthen their presence and connect more meaningfully with their audiences. Her approach blends practical techniques with emotional intelligence, emphasizing that effective communication is rooted in self-awareness and genuine connection. Known for her energetic style and supportive coaching, Passion empowers leaders to overcome fear, embrace vulnerability and communicate with clarity in high-stakes environments. Her mission is simple: to help people use their voice as a tool for influence, trust and transformation. EPISODE HIGHLIGHT Step into a conversation about leadership through communication with Passion Graham, founder of Passionate Productions. Drawing from her experience in clubs, media, coaching and organizational training, Passion shares howconfidence, authenticity and emotional awareness shape a leader’s ability to inspire trust and connection. In this episode, Passion explores the role of storytelling in leadership, the impact of nonverbal communication and why creating psychological safety is essential for high-performing teams. From overcoming fear of public speaking tocultivating presence under pressure, she offers practical insight into how leaders can communicate in ways that motivate, align and empower those around them. WHAT YOU’LL LEARN FROM THIS CONVERSATION In this thoughtful discussion, Passion offers perspective grounded inreal-world coaching and human connection. You’ll hear:
Throughout the conversation, Passion emphasizes that leadership communication is not about delivering flawless messages, it’s about creating meaningful human connection that inspires people to listen, participate and grow. | |||
| Gregg Patterson on Curiosity, Connection and the Human Side of Club Leadership | 24 Feb 2026 | 00:41:29 | |
Gregg Patterson is a veteran private club leader, author and consultant known for his thoughtful approach to governance, culture and member experience. Over a decades-long career as a general manager, he guided one of the country’s premier clubs through sustained growth while cultivating deep loyalty among members and staff. Widely respected as a mentor and educator, Gregg is known for his emphasis on curiosity, reflection and relationship-driven leadership. His work focuses on the human dynamics that underpin successful clubs, from board relations to staff engagement to the evolving expectations of modernmembership. Today, he continues to share his insights through writing, speaking and advisory work, helping leaders navigate complexity while staying grounded inpurpose and service. EPISODE HIGHLIGHT Step inside the leadership journey of Gregg Patterson as he reflects on the experiences, philosophies and relationships that shaped his approach to leading in the private club environment. Thoughtful, candid and often deeply personal, Gregg explores how curiosity, reflection and connection guided decisions throughout his career. He discusses the practices that sustained him, from daily debriefs and mentorship to cultivating an “idea bank” of lessons learned, and why understanding people remains more important than mastering systems. This episode offers a reflective look at leadership as a long game, grounded in service, humility and the ability to adapt without losing sight of what matters most. WHAT YOU’LL LEARN FROM THISCONVERSATION In this thoughtful discussion, Gregg shares perspective shaped by decades of experience and deep affection for the industry. You’ll hear: • Why curiosity is the most powerful leadership skill• How meaningful connection drives member loyalty and staff engagement• The role of reflection and daily debriefs in improving decision-making• Why failures can become defining leadership moments• How mentorship and experience build long-term credibility• The importance of understanding both people and business fundamentals• Why technology should support, not replace, human connection• How patience and breadth of experience prepare leaders for top roles• What it takes to sustain culture across generations• Gregg’s advice for young professionals entering the industry Throughout the conversation, Gregg emphasizes that while tools and trends change, the human condition does not, and leaders who understand people will always have an advantage. | |||
| Marcie Mills: Leading with Empathy, Purpose and Courage | 17 Feb 2026 | 00:39:21 | |
Marcie Mills, CCM is a Search & Consulting Executive with Kopplin Kuebler & Wallace, bringing more than 25 years of leadership experience in hospitality and private club management. Most recently, she served as General Manager and Chief Operating Officer of The Mirabel Club in Scottsdale, Arizona, a BoardRoom Distinguished Club with ELITE status. Known for her strategic mindset and commitment to professional development, Marcie has led major capital improvement initiatives, operational transformations and team-building efforts across multiple premier clubs. Her leadership emphasizes education, mentorship and the long-term stewardship required to sustain high-performing club environments. A longtime leader within the Club Management Association of America (CMAA), Marcie has served in chapter and national roles and is a frequent speaker on leadership and industry advancement. In 2025, she was honored by BoardRoom magazine with the Gary Player Award as Educator of the Year,reflecting her passion for developing the next generation of club leaders.
Episode Highlight Step inside the leadership journey of Marcie Mills, CCM, as she reflects on the experiences, challenges and relationships that have shaped her approach to leading in today’s private club environment. Thoughtful, candid and deeply grounded in service, Marcie shares how early general manager roles, boarddynamics and real-world pressures influenced her understanding of responsibility, culture and trust. In this episode, Marcie explores the emotional dimension of leadership, the weight of decisions, the importance of empathy and self-awareness, and why culture is something leaders sense immediately upon entering a club. From the influence of mentors to the power of community and shared experience, sheoffers a reflective look at leadership as alignment rather than control, built on trust, purpose and authentic connection. What you'll learn from this conversation In this thoughtful discussion, Marcie offers a perspective shaped by decades of experience and deep care for the industry. You’ll hear:
Throughout the conversation, Marcie reminds us that leadership can feel isolating, but it doesn’t have to be. Her story reinforces the power of connection, shared experience and the quiet strength that comes from knowing you’re not alone. | |||
| Frank Vain on Governance, Stewardship and the Future of Private Clubs | 17 Feb 2026 | 00:40:45 | |
Frank Vain serves as chairman of McMahon Group, where he has spent more than 37 years advising private clubs on strategic planning, long-range vision and governance. His work has supported some of the leading private clubs in North America and Asia, helping boards navigate economic cycles, evolvinglifestyle trends and the complexities of the membership model. Known for his data-informed, thoughtful approach, Frank emphasizes informed leadership, grounding decisions in member research, industry benchmarks and long-term planning rather than emotion or short-term pressure. His leadership philosophy reflects a belief that clubs succeed when they focuson people, culture and community, not just amenities. Prior to McMahon Group, Frank served as president of Concord Sports Clubs and worked as a consultant with Cornell Associates, bringing hands-on operational experience to his advisory work. He holds a bachelor’s degree from Franklin & Marshall College. EPISODE HIGHLIGHT Walk the halls of private club governance with Frank Vain as he reflects on decades of advising boards, leaders and committees. Drawing on real-world experience, Frank shares how informed leadership, long-range planning and member-focused decision-making create stability and trust inside complex club environments. In this episode, Frank explores why clubs are fundamentally about people and community, not just facilities, and how boards can move away from reactive, emotionally driven decisions toward thoughtful, data-backed governance that stands the test of time. WHAT YOU’LL LEARN FROM THISCONVERSATION Listeners will gain insight into Frank’s disciplined, experience-driven approach to leadership and governance, including:
Throughout the conversation, listeners are invited to step inside the realities of club leadership, from boardroom decisions to long-range planning, and consider how informed governance, clarity of purpose and respect for people create resilient, future-ready clubs. | |||
| Russell Miller on Humility, Trust and Leading Through Complexity in Today’s Private Club Environment | 10 Feb 2026 | 00:29:13 | |
About Russell Russell Miller, CCM, MBA, serves as general manager at Balboa Yacht Club in Newport Beach, California, where he leads club operations with a focus on service excellence, organizational clarity and long-term stewardship. With a career rooted in hospitality leadership, Russell brings a disciplined,thoughtful approach to building culture, aligning teams and delivering consistent member experience. Known for his values-driven leadership style, Russell emphasizes humility, transparency and purpose as essential anchors in decision-making, particularly in complex, high-expectation environments. He draws on structuredframeworks, data-driven insight and continuous learning to guide teams through change while maintaining operational stability and trust. Russell’s leadership philosophy reflects a deep respect for people and process, recognizing that strong cultures are built through clarity, accountability and the courage to make thoughtful decisions. His work at Balboa Yacht Club centers on creating alignment between strategic vision and dailyexecution, empowering teams to operate with confidence while maintaining a service mindset that places members at the heart of every decision.
Episode Highlight Walk the docks and hallways of Balboa Yacht Club with general manager Russell Miller as he reflects on the influences, values and real-world experiences that have shaped his leadership philosophy. Thoughtful, grounded and deeply service-oriented, Russell shares how humility, transparency and purpose create stability in an increasingly complex operating environment. In this episode, Russell opens the door to how he navigates leadership in a “gray world," where decisions rarely come with perfect information and leaders must balance people, performance and long-term stewardship. Fromframeworks like VUCA to the importance of decision velocity and organizational clarity, Russell offers a practical and reflective look at what it takes to lead with confidence, consistency and care in today’s private club landscape. What You’ll Learn From ThisConversation Listeners will step into Russell’s thoughtful, values-driven approach to leadership, discovering how service, humility and intentional decision-making shape strong club cultures. As you “walk the club” with him, you’ll hear: • How Russell’s leadership philosophy has been shaped by mentors, books and everyday operational experience Throughout the conversation, listeners are encouraged to imagine walking alongside Russell, moving through both the visible member spaces and the behind-the-scenes leadership realities, absorbing the kind of insight that only comes from leading in real time, with intention, responsibility and care. | |||
| Marc Schwarz on Service That Connects, Empowers Teams and Builds Intentional Culture | 03 Feb 2026 | 00:42:48 | |
Step into the world of experience design and service culture with Marc Schwarz as he shares how his unconventional career path, from boutique hospitality and luxury automotive to public health and brand strategy, shaped his philosophy on leadership, training and human connection. Grounded, curious and deeply people-focused, Marc offers a thoughtful look at how great service is engineered not through scripts or checklists, but through empowered teams, emotional intelligence and intentional culture-building. He reflects on how performing arts techniques, mentorship and real-world experience continue to influence the way he coaches leaders and elevates guest experiences today. What You’ll Learn from This Conversation Listeners are invited to “walk the experience journey” with Marc Schwarz, whose leadership style blends creativity, discipline and a deep commitment to helping teams deliver meaningful, memorable moments at every touchpoint. As you move through this conversation, you’ll hear: • How Marc’s early career in boutique hospitality shaped his understanding of brand storytelling and guest connection. Throughout the conversation, listeners are encouraged to imagine walking alongside Marc, exploring how thoughtful leadership, creative training and human connection intersects to shape the future of hospitality and service excellence. | |||
| Dominique Lemperle: Leadership, Mentorship and Elevating the Modern Racquet Club Experience | 27 Jan 2026 | 00:16:51 | |
Episode Highlights Step onto the courts at Fisher Island Club with head of racquetsDominique Lemperle as she shares the unconventional path that led her from journalism and broadcast media into racquet sports leadership, the mentors who shaped her growth and the people-first mindset guiding her approach today. Curious, grounded and deeply committed to developing others, Dominique brings a thoughtful perspective on how great experiences are built through connection, attention to detail and continuous learning. What You'll Learn from ThisConversation Listeners are invited to “walk the courts” of Fisher Island Club with Dominique Lemperle, whose leadership style blends communication, humility and a genuine passion for elevating both members and teams in a rapidly evolving racquets landscape. As you move through this conversation, you’ll hear: • How Dominique’s early training in journalism and storytelling shaped her ability to connect with people and create meaningful member experiences. Throughout the conversation, listeners are encouraged to imagine walking side-by-side with Dominique, listening to the kind of real-world lessons and reflections that surface through shared experience, honest dialogue and a deeplove for the game and the people it serves. | |||
| Henry DeLozier on Leadership: Integrity, Perspective and the Responsibility to Lead | 19 Jan 2026 | 00:18:31 | |
Step into a thoughtful, wide-angle view of leadership with Henry DeLozier, partner at GGA Partners and one of the private club industry’s most respected voices in governance, strategy and organizational culture. With clarity, humility and conviction, Henry reflects on the experiences that shaped his values, the moments that tested his leadership and the responsibility leaders carry when shaping environments where people live, work and belong. Grounded, principled and deeply human, this conversation invites listeners to think beyond tactics and into the moral and relational dimensions of leadership, where listening, courage and personal integrity matter as much as strategy and structure. Listeners are invited to “walk the landscape” of leadership with Henry, hearing the kinds of stories and perspective that surface when leaders speak honestly about values, responsibility and the moments that define who they become. • Henry’s outlook on the coming year and why adaptability, preparation and steady leadership will matter as clubs navigate economic and organizational change. • How his approach to leadership begins with listening, understanding each club’s unique circumstances before offering strategy or solutions. • A powerful defining moment early in his career that challenged his personal values and reinforced the importance of integrity, courage and staying true to who you are as a leader. • The literary inspiration that continues to shape how he approaches difficult decisions and high-pressure leadership moments, drawing strength from history, perspective and responsibility. • A gripping real-world leadership story involving a major fire at a club, and what it taught him about crisis leadership, team resilience and pulling people together under pressure. • His definition of exceptional member experience, anticipating needs before they are spoken, seeing the club through the member’s eyes and fostering true belonging through thoughtful service and governance. • How sound strategy and strong governance ultimately come back to personal ownership, empathy and treating people the way you would want to be treated. • Final encouragement for leaders entering the year ahead, showing up as their best selves, modeling the behavior they hope to see and leading with purpose, consistency and care. Throughout the conversation, listeners are reminded that leadership is not abstract, it shows up in moments of pressure, in moral choices, in how people are treated and in the environments leaders help create every day. | |||
| Joe Murphy on Leadership, Legacy and Anticipatory Service at The National Golf Club of Canada | 18 Jan 2026 | 00:20:30 | |
Step inside The National with longtime GM Joe Murphy as he shares the personal story that reshaped his leadership, the mentors who guided him and the people-first philosophy that defines one of Canada’s most respected clubs. Thoughtful, grounded and deeply human—this is leadership you feel as much as you hear. Listeners are invited to “walk the fairways” of The National Golf Club of Canada with Joe Murphy, whose calm, grounded style reflects more than 35 years of leadership across top-tier clubs. As you move through this fireside conversation, you’ll hear: • Joe’s early reflections on The National—a small, high-performance, tradition-rich golf club where culture, difficulty of the course, and member expectations shape everything. Throughout the conversation, listeners are invited to imagine walking the clubhouse halls and grounds with Joe—hearing the kinds of stories and insights that only surface when you’re side-by-side, not across a conference table. | |||
| Don Emery on Leading With Curiosity and Why Great Clubs Never Stand Still | 15 Jan 2026 | 00:25:35 | |
Walk the grounds of Grey Oaks with General Manager Don Emery as he shares a 41-year career shaped by curiosity, connection and a relentless drive to elevate the member experience. From clever service innovations to lessons born from COVID, Don’s stories reveal how great clubs, and great leaders, continually evolve. Discover why Grey Oaks is one of the most admired cultures in the industry. Listeners will step into the vibrant, community-driven world of Grey Oaks and instantly feel the energy, curiosity and people-first leadership that define Don Emery’s approach. As you “walk the property together,” you’ll hear: • A peek inside the culture at Grey Oaks: He shares how a family-rooted history, long-tenured membership and deep care between staff and members have shaped the club’s identity. • A surprising origin story: Don didn’t chase club management—he chased a bike and a car. That early work ethic, instilled by parents who lived through difficult times, became the foundation of his leadership philosophy. • Finding inspiration everywhere: From bank tellers to dry cleaners to hotels in Japan, Don explains why great leaders stay curious and see ideas everywhere, not just at other clubs. • The challenge that changed everything: COVID becomes a pivotal moment—forcing rapid innovation, removing outdated playbooks and proving that clubs are essential connectors for human happiness. • A masterclass in member experience: Don breaks down how all five senses—sight, sound, scent, touch and taste—shape unforgettable moments. He shares small, surprising examples that transform ordinary events into extraordinary memories. • How curiosity drives continuous improvement: He reveals his process for documenting what worked, what didn’t and how to make every experience “bigger, better and more meaningful”—even when staff groan at the extra homework. • Why connection is the heart of modern club life: From studying Uber Eats delivery patterns to rethinking club spaces, Don explains how Grey Oaks aligns with national trends while staying true to its community-first purpose. • Legacy and giving back: Don speaks candidly about developing people, building enduring clubs and creating a foundation to support the next generation of leaders. • A closing reflection for the industry: His encouragement for 2026—pause, look back, find pride in what’s been built and carry that inspiration forward into the work that shapes members’ lives. Throughout the conversation, listeners are invited to imagine themselves walking alongside Don Emery at Grey Oaks, hearing the stories and insights that rise naturally when you’re side-by-side, taking in the club’s energy, rather than sitting across a conference table. | |||
| Desi Speh on Leadership: Culture, Presence and Purpose at Desert Highlands | 12 Jan 2026 | 00:25:31 | |
In this Leadership Lens episode, General Manager Desi Speh invites listeners to step into the rhythm of life at Desert Highlands as he reflects on defining moments, honest challenges and the heart of what great leadership really looks like in today’s private clubs. • The early defining moments that shaped Desi’s philosophy—lessons from childhood, mentors, and those rare leaders who modeled humility, respect and responsibility. • Why empathy, presence and leading by example remain at the center of his management approach—and how those values strengthen trust across members, staff and committees. • The pivotal challenges that taught him the most about resilience—and how he reframed setbacks into opportunities for growth and connection. • How Desert Highlands maintains a deeply rooted culture while evolving for a new era of member expectations—including the mindset behind recent enhancements to the clubhouse, amenities and member experience. • What “walking in your members’ shoes” truly looks like in practice—and why understanding personal traditions, small preferences and unspoken expectations creates loyalty that can’t be manufactured. • The power of collaboration between boards, committees, and management—and how shared vision keeps the club aligned during major projects. • Desi’s hopes for the future—the legacy he wants to leave, the leaders he hopes to inspire, and the values he believes will carry the private-club industry forward. Throughout the conversation, listeners are encouraged to imagine themselves walking alongside Desi at Desert Highlands—hearing the stories that surface only when you’re side-by-side, not across a conference table. | |||