In this episode, I explore cultivating trust as the bedrock of a coaching mindset. I define trust as believing in someoneās reliability, honesty, and integrity, then share why itās essential before any coaching can happen. Referencing the 2024 Edelman Trust Barometer, I unpack four strategiesātransparency, engagement, ethical conduct, and collaborationāto rebuild dwindling confidence in leadership. You hear how clear communication, involving people in decisionāmaking, and honoring commitments prevent groupthink and foster psychological safety. I discuss practical steps to listen deeply, share openly, and partner intentionally to show that you truly have your teamās best interests at heart.
Iām honored to have Silvia Shin, RN, MSN/MPH, CNS, as my guest. As Director of Organizational Development and Training at the Los Angeles County Department of Public Health, she leads leadership programs, coaching services, and cultureāchange initiatives for a diverse workforce. With over 20 years of service, Silvia blends her nursing background, professional coaching certification, and mindfulness teaching to facilitate group processesāfrom brainstorming to quality improvement. Her āpeople firstā mantra drives every strategy she implements to build trust and sustain highāperformance teams.
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