Explore every episode of the podcast Knowledgebase Ninjas
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Keeping Docs Structured and Manageable: Insights from Marco Spinello, Booking.com | 16 Sep 2025 | 00:21:34 | |
In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from becoming unmanageable again. From AI experiments to unexpected touches of documentation humour, he brings a refreshing perspective to how documentation can evolve and stay relevant. Thank you for tuning in!
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| Content Frameworks and Their Impact on Docs with Betty Mann, Oracle | 09 Sep 2025 | 00:16:34 | |
In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stresses the role of templates and style guides in ensuring consistency and predictability across documents. Finally, she discusses how AI can generate content but needs clear structures, and how, in the future, it may enable more personalized and dynamic documentation. Thank you for tuning in!
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| Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security | 02 Sep 2025 | 00:11:18 | |
In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video playing as a bigger role and says that there will always be a need for detailed sources to back up quick answers. Thank you for tuning in!
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| How Content Operations Drive Consistency with Caley Burton, Cloudflare | 26 Aug 2025 | 00:18:53 | |
In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance, budget, and scalability. On AI, Caley highlights its role as a helper for repetitive tasks, reviews, summarization, and quick analysis, while not using it to solve complex problems. Thank you for tuning in!
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| Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle | 19 Aug 2025 | 00:28:26 | |
When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics.
In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between functional and deep quality, emphasizing that well-crafted, visually thoughtful documentation enhances usability. Richard also discusses how Gen AI could impact documentation practices, highlighting the continued need for clear, readable, and human-centric content regardless of new technologies. His insights offer a refreshing glimpse into the creative and strategic choices in effective technical writing. Thank you for tuning in!
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| Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google | 05 Aug 2025 | 00:14:27 | |
In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial | |||
| Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce | 22 Jul 2025 | 00:17:29 | |
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| Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME | 15 Jul 2025 | 00:15:12 | |
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| Customer-First Documentation in the Age of AI with Kirsti Wall, Everi | 01 Jul 2025 | 00:12:55 | |
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| The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI | 24 Jun 2025 | 00:11:33 | |
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| Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco | 18 Jun 2025 | 00:19:24 | |
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| Accessibility as a Core Writing Principle with Stacy Reed, Wavelo | 10 Jun 2025 | 00:09:34 | |
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| How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries | 03 Jun 2025 | 00:09:19 | |
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| Building a Documentation Team from Scratch with Paul Taylor, Anaplan | 27 May 2025 | 00:20:27 | |
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| Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster | 20 May 2025 | 00:15:39 | |
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| Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems | 13 May 2025 | 00:15:17 | |
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| Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle | 30 Apr 2025 | 00:20:05 | |
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| Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon | 16 Apr 2025 | 00:17:11 | |
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| Structured Technical Writing Process: Insights from Luke Bayler | 02 Apr 2025 | 00:21:42 | |
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| Art of Simplification : Bridging the Gap Between Products and People with Matthew Olapade | 19 Mar 2025 | 00:09:15 | |
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| Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan | 12 Mar 2025 | 00:16:08 | |
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| AI’s Role in Redefining Processes and Workflows | 12 Feb 2025 | 00:23:43 | |
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| The Role of Audience Analysis in Creating Effective Technical Content | 01 Jan 2025 | 00:20:46 | |
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| How Technical Documentation Empowers Developers | 18 Dec 2024 | 00:19:43 | |
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| The Beginner’s Playbook to Technical Writing with Natalia Kloda, SAP | 21 Nov 2024 | 00:17:13 | |
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| Topic-based authoring and single sourcing with Pooja Laxmeshwar, BAI Communications | 23 Oct 2024 | 00:15:24 | |
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| Impact of visuals in technical documentation with Dennis Dawson, Ripple | 24 Sep 2024 | 00:20:59 | |
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| Proposal Writing(RFPs): Steps and Challenges with Mickella Rast, Chenega | 04 Sep 2024 | 00:14:22 | |
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| Information Architecture for Technical Writers with Lana Brindley, Shippit | 21 Aug 2024 | 00:12:08 | |
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| User Manuals: Benefits and Best Practices with Syed Haroon Shah, Edetek | 25 Jul 2024 | 00:22:37 | |
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| Exploring Use cases and Limitations of GenAI in Technical writing with Rene, Box | 26 Jun 2024 | 00:21:05 | |
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| UX Writing: Breaking Down the Essentials | 30 May 2024 | 00:06:50 | |
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| Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee | 24 Apr 2024 | 00:13:44 | |
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| Improving documentation with user feedback with Iga Koprowska, Akamai | 03 Apr 2024 | 00:23:25 | |
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| Building developer-friendly API documentation with Hannah Kahn, Azion | 14 Mar 2024 | 00:10:38 | |
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| Migrating documentation: Best practices and challenges, with David Ingram, Medallia | 15 Feb 2024 | 00:23:40 | |
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| The Changing Landscape of Technical Writing with Mick Davidson, Aussie Broadband | 01 Feb 2024 | 00:23:55 | |
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| Knowledge Management for Organizational Success with Eduarda Raddatz, Technical Writer, Matera | 28 Dec 2023 | 00:15:49 | |
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| Crafting quality product documentation with Sofia Emelianova, Senior Technical Writer, Google | 30 Nov 2023 | 00:14:29 | |
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| Transition to Technical Writing from Diverse Backgrounds with Beatriz Mejia, Technical Writer at Ben Fatto | 04 Oct 2023 | 00:25:30 | |
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| API documentation: Components and Best practices, with Mark Wentowski, API documentation Specialist, TechWriteX | 28 Jun 2023 | 00:21:55 | |
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| Discussing knowledge sharing and documentation metrics with Mysti Berry, Principal Technical Writer at mParticle | 14 Jun 2023 | 00:19:20 | |
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| Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai | 17 May 2023 | 00:12:01 | |
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| Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage | 19 Apr 2023 | 00:18:39 | |
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| Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus | 23 Mar 2023 | 00:13:36 | |
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| Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab | 24 Feb 2023 | 00:19:45 | |
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| In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC) | 26 Jan 2023 | 00:17:28 | |
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| User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra | 20 Dec 2022 | 00:14:13 | |
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| How to build style guides that enhances the customer journey with Marty Yu, Senior Technical Writer at CrowdStrike | 30 Nov 2022 | 00:15:59 | |
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| Discussing how to transition from an English Professor to Technical writer with Lindsey Gilbert, Technical Writer at Paradox | 28 Sep 2022 | 00:13:16 | |
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