Journeys Profile Podcast – Details, episodes & analysis

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Journeys Profile Podcast

Journeys Global

Society & Culture

Frequency: 1 episode/45d. Total Eps: 16

Journeys Profile is a podcast series featuring regular interviews and conversations with leading buyers and suppliers from the luxury travel marketplace. Brought to you by Journeys Global, a London-based company specialising in tailored events, the podcast reflects our commitment to reshaping the future of the B2B luxury travel sector through meaningful engagement and innovation.

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Data updated on 14/07/2026

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Apple Podcasts

🇨🇦 Canada - Places & Travel
04/03/2026
#90

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https://mx.linkedin.com/in/patrick-monney-7b05241a9
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https://www.linkedin.com/in/jorge-franz-3b8b2b70/
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https://uk.linkedin.com/in/travel-kelly-forbes
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RSS feed quality

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Score global : 58%

Publication history

Monthly episode publishing history over the past years.

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Episode 16: Joseph Marinelli, President & CEO of Visit Savannah

Season 2 · Episode 16

Sunday, February 22, 2026 • Duration 29:38

Ahead of Journeys North America 2026 to Savannah, Georgia, we sat down with Visit Savannah's President & CEO, Joseph Marinelli.

Joseph looks ahead to our visit and shares what makes Savannah so distinctive - from its 23 historic squares and walkable layout to its boutique hotels, culinary evolution and renowned Southern hospitality. We also hear about the city's distinctive approach to Haunted Hotel tourism!

As always, we ask Joseph to tell us about his own personal travel favourites, including New York's The Plaza Hotel and the stunning Amalfi Coast.

Chapters:

00:00 - Introduction to the podcast and guest Joseph Marinelli
02:58 - Background: Joseph’s role and Savannah’s anniversary celebration
04:25 - What makes Savannah a must-visit destination for travelers
06:24 - Savannah’s evolution: from traditional hotels to boutique experiences
08:31 - Visitor profiles and marketing strategies targeting women and families
10:06 - Savannah’s haunted legends and storytelling traditions
12:20 - Engaging international travelers and fostering hospitality
14:32 - Insider tips: walkability, weather, and local favorites
16:24 - Unique experiences: port ships and city squares
18:56 - Memorable activities for visitors and local surprises
25:54 - Joseph’s personal undiscovered gem: New York City and local museums
29:16 - Favorite hotels and city comparisons: Savannah versus New York
32:51 - Heritage, favorite Italian destinations, and personal travel dreams
33:32 - Closing thoughts and upcoming journeys to Savannah

Links:

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Episode 15: Bardia Torabi, General Manager of 7Pines Ibiza

Season 2 · Episode 15

Thursday, October 23, 2025 • Duration 26:29

In this episode, we meet Bardia Torabi, General Manager of 7Pines Ibiza.

Bardia shares his extensive journey in the hospitality industry, detailing his experiences and insights into luxury hotel management. He discusses the unique offerings of 7Pines and, in particular, 7Pines Ibiza - including the diverse customer profile, and the importance of creating memorable experiences for clients. He emphasises the importance of creating inclusive team cultures and we loved his "Hotel Mama" culture-building approach.

As always, we finish the episode with Bardia's personal travel insights - including his favourite hotel, favourite city and his perfect vacation.

Find out more about 7Pines at www.7pines.com and visit 7Pines Ibiza at 7pines-ibiza.com.

Chapters

00:00 Introduction to Bardia Torabi and 7Pines Ibiza
01:42 Bardia's Journey in Hospitality
03:00 Overview of 7Pines Ibiza
05:19 Customer Profile and Experience
07:23 Differentiating Luxury Experiences
08:20 Engaging with Travel Buyers
10:19 Insider Tips for Guests
11:58 Memorable Customer Experiences
13:46 Creating a Team Culture
15:55 Understanding Customer Needs
17:36 Encouraging Employee Initiative
20:33 Message to Travel Buyers
22:05 Engagement with Travel Agents
23:19 Undiscovered Travel Gems
24:46 Favorite Hotels and Experiences
26:54 Favorite Cities to Visit
27:46 Perfect Vacation Plans

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Episode 14: Marcello Mangia, President & CEO of Mangia's Resorts

Season 2 · Episode 14

Thursday, September 18, 2025 • Duration 45:05

In this episode, we're talking with Marcello Mangia, CEO and President of Mangia Resorts. Marcello shares insights into the evolution of his family business, the impact of COVID-19 on the hospitality industry, and the changing definition of luxury in travel. He emphasises the importance of authenticity in guest experiences and the company's commitment to training staff to provide exceptional service. Marcello also discusses the unique offerings of Mangia Resorts, including culinary experiences and the company's mission to create memorable vacations for guests.

Chapters

00:00 Introduction to Marcello Mangia and Mangia Resorts
01:32 Marcello's Journey in the Travel Industry
04:30 Transformations Post-COVID and Company Growth
10:05 Redefining Luxury in Hospitality
15:28 Training for Authentic Hospitality Experiences
19:57 Showcasing Mangia Resorts' Unique Offerings
26:33 Engaging with Travel Buyers and Agents
32:06 Demand Trends in the Travel Market
34:08 Message to Travel Agents and Buyers
36:26 Personal Travel Experiences and Insights

Takeaways

Marcello Mangia is the CEO of Mangia Resorts, a family business founded in 1973.
The company has transformed from a small travel agency to a major player in the hospitality industry.
Post-COVID, the company has grown significantly, becoming five times larger than before.
Luxury in hospitality is evolving, focusing more on authentic experiences rather than just hardware.
Training staff to provide authentic and memorable experiences is a key focus for Mangia Resorts.
The company is investing heavily in upgrading its hotels to five-star standards.
Culinary experiences are a significant part of the guest experience at Mangia Resorts.
The demand for travel is changing, with a longer season and evolving customer preferences.
Marcello emphasizes the importance of creating memories for guests during their vacations.

Episode 13: Journeys Sustainability Masterclass with Kelly Forbes of A'ARU Collective

Season 2 · Episode 13

Thursday, September 4, 2025 • Duration 45:15

In this episode, Kelly Forbes, founder of the A'ARU Collective, shares her extensive background in luxury travel, her transition into hotel sales, and the inspiration behind her company.

A'ARU focuses on curating sustainable luxury travel experiences that prioritise meaningful connections and authentic local interactions.

Kelly discusses the evolving expectations of luxury travellers, the importance of sustainability in the industry, and how A'ARU aims to bridge the gap between luxury and responsible travel.

She emphasises the need for hotels to align their values with those of their customers and the growing demand for experiences that foster connection and well-being.

Takeaways

Kelly Forbes has 25 years of experience in luxury travel.
A'ARU Collective was inspired by the need for sustainable luxury experiences.
The importance of building relationships with customers post-booking.
Luxury travel is evolving to focus on meaningful experiences.
Sustainability in travel is about more than just certifications.
Travelers are increasingly seeking authentic local interactions.
The demand for multi-generational travel experiences is growing.
Customers want to align their values with the hotels they choose.
A'ARU aims to provide a concierge experience that enhances travel.
Mental health and well-being are becoming key factors in travel choices.

Chapters

00:00 Introduction to Kelly and the A'ARU Collective
02:44 Transitioning to Hotel Sales and Representation
07:38 Understanding the Concept of Sustainable Luxury
13:17 A'ARU Collective's Unique Offerings
18:45 Inspiring Stories of Sustainability in Hospitality

Episode 12: Journeys Masterclass with Steve Endacott

Season 2 · Episode 12

Monday, June 9, 2025 • Duration 41:41

In this Journeys Masterclass, Steve Endacott discusses the intersection of disruption, innovation, and luxury travel, emphasising the transformative impact of AI on the industry.

He shares his personal journey in travel, the importance of adapting to technological advancements, and practical steps for luxury operators to enhance customer experience. Steve also explores the future expectations of ultra-high net worth clients and the evolving landscape of SEO in the age of AI, concluding with insights on the necessity of building the right teams for success in the travel sector.

Links:

Chapters:

00:00 Introduction to Disruption in Luxury Travel
00:23 Steve Endacott's Journey in the Travel Industry
03:53 The Impact of AI on Luxury Travel
10:29 AI as a Co-Pilot in Travel Services
16:19 Consultancy Insights for Luxury Operators
22:17 The Future of High-End Travel and SEO Challenges
28:27 The Role of AI in Personal Legacy
31:16 Consultancy and Innovation in Business
33:35 Embracing New Technologies
36:35 Advice for Entrepreneurs in Luxury Travel
39:01 Navigating Disruption and Change

Takeaways:

AI is set to revolutionise the travel industry, impacting customer service and operational efficiency.
Luxury travel operators must evolve with technology or risk becoming obsolete.
Consultancy can provide valuable insights for luxury operators looking to integrate AI.

Episode 11: Carmela Piazza of Grand Hotel et Des Palmes

Season 2 · Episode 11

Thursday, May 29, 2025 • Duration 19:41

In this episode, we are meeting Carmela Piazza from the Grand Hotel et Des Palmes in Palermo.

Carmela shares her career journey from Sicily to the Grand Hotel, detailing her passion for hospitality and the rich history of the hotel.

She discusses the unique experiences available to guests, the impact of the pandemic on the travel industry, and the growing demand for authentic local experiences in Palermo.

Finally, she offers valuable advice for travel advisors and highlights some undiscovered gems in the city.

Connect with Carmela via her LinkedIn profile and find out more about the hotel at despalmes.mangias.com

Takeaways

The Grand Hotel et Des Palmes has a rich history dating back to the 1870s.
Guests can experience the Belle Epoque atmosphere at the hotel.
The hotel features a roof garden restaurant and a historic ballroom.
Couples and families are the primary clientele at the hotel.
Memorable experiences include personalised wedding proposals in the Presidential Suite Wagner.
Post-pandemic, the travel industry has seen a shift towards last-minute bookings.
Travellers seek genuine local experiences in Palermo, including street food.
Sicily is a large island with many attractions, encouraging repeat visits.
Travel advisors should seek local insights to create customised itineraries, and the team at the Grand Hotel can help

Episode 10: Delia of D-Luxury Hospitality

Season 1 · Episode 10

Thursday, May 29, 2025 • Duration 20:14

In this episode, we're meeting Delia Monfrecola, founder of D Luxury Hospitality, a boutique firm that represents some of Italy’s most prestigious hotels. With nearly 20 years in luxury hospitality, Delia shares her philosophy on what true luxury means, why emotions drive sales, and how hoteliers can connect more deeply with high-net-worth travellers.

Takeaways:

How Delia’s personal signature inspired the name D Luxury Hospitality
The evolution from “revenge travel” to emotionally resonant experiences
Why luxury sales must go beyond rooms and focus on feelings and trust
The importance of not only targeting ultra-high-net-worth individuals
Why luxury travel advisors still matter—even in the age of OTAs
How social media and influencer marketing should be used in hospitality
The sales/marketing disconnect that hotels must urgently fix
Delia’s best travel memories, including a hidden island with no roads or internet

Chapters:

00:00 Introduction to Delia and D Luxury Hospitality
01:35 Understanding the Luxury Hospitality Market
04:12 Trends in Luxury Travel Post-COVID
05:48 Targeting High Net Worth Individuals
07:47 The Role of Travel Advisors in Luxury Hospitality
09:58 Emotional Selling in Hospitality
11:48 The Importance of Social Media and Influencer Marketing
14:01 Personal Travel Insights from Delia
19:57 Conclusion

You can connect with Delia on her LinkedIn Profile and find out more about her company at www.d-luxuryhospitality.com.

Episode 9: Stella Photi of Wellbeing Escapes

Season 1 · Episode 9

Monday, February 3, 2025 • Duration 33:03

In this conversation, Stella Photi, founder of Wellbeing Escapes, shares her personal journey of overcoming stress and burnout, leading to the creation of her wellness travel company.

She discusses the evolution of the wellness industry, the impact of COVID-19 on mental health, and the importance of tailored experiences for clients.

Stella emphasises the need for authenticity in wellness offerings and the challenges of marketing in a digital age.

The conversation concludes with insights into the future of wellness travel and the significance of exploring undiscovered travel gems.

Takeaways

Stella experienced burnout despite founding a wellbeing company.
Wellbeing Escapes focuses on holistic wellness experiences.
The company tailors packages to meet individual client needs.
COVID-19 significantly impacted mental health and travel behavior.
Digital marketing strategies have evolved due to changing consumer attention spans.
Authenticity is crucial for suppliers in the wellness industry.
The market for wellness travel has grown post-COVID.
Clients seek both physical and emotional wellness solutions.
Stella emphasizes the importance of healthy food options in wellness travel.
Exploring undiscovered destinations can enhance travel experiences.

Links:

Some of the destinations that Stella mentioned:

Episode 8: Andrea Filippi of Egnazia

Season 1 · Episode 8

Monday, November 11, 2024 • Duration 22:35

In today's episode, we are meeting Andrea Filippi, Chief Commercial Officer of the Italian hotel management group, Egnazia.

Andrea gives us an overview of his extensive background in luxury hospitality and the unique offerings of Egnazia.

He shares insights into the evolving trends in the hospitality industry, the importance of personal wellbeing, and the significance of immersive experiences for guests.

Andrea also discusses the diverse clientele of Egnazia and highlights some of his favourite destinations and hotels, including the hidden gem of Maratea on the Amalfi Coast and the iconic Borgo Egnazia.

Takeaways

Andrea's journey in hospitality began with a fascination for meeting people.
Egnazia focuses on enhancing local culture and providing unique experiences.
Personal well-being is becoming central to guests' choices in travel.
Guests are increasingly seeking immersive experiences beyond traditional offerings.
Traveling during shoulder seasons is a growing trend among clients.
The average length of stay is increasing as guests seek deeper connections with destinations.
Experiences that promote local heritage are highly valued by guests.
Andrea emphasizes the importance of personal relationships in the hospitality industry.
Maratea is a hidden gem in Italy, offering authentic experiences.
Borgo Egnazia has hosted high-profile events, making it a sought-after destination.

Chapters

00:00 Introduction to Andrea and Egnazia
03:06 Andrea's Journey in Luxury Hospitality
05:59 Overview of Egnazia's Unique Offerings

Episode 7: Flavio Bucciarelli⁠ of Erqole

Season 1 · Episode 7

Tuesday, October 8, 2024 • Duration 34:53

In this episode, we meet Flavio Bucciarelli from Erqole, discussing his background in hospitality, the unique offerings of the Erqole Group, and the company's philosophy of personalised service through storytelling.

Flavio shares insights into the target audience for their luxury properties in Porto Ercole, the importance of local employment, and the authentic, exciting and relaxing activities available for guests. Finally, we discover how Flavio has hospitality in his blood and we also hear about his own travel preferences with his family.

Flavio mentioned a recent article by Conde Naste about Porto Ercole. Here it is.

Chapters

00:00 Flavio Bucciarelli's Background in Hospitality
03:14 Overview of Erqole Group and Its Vision
06:55 Target Audience and Unique Selling Points
12:44 The Philosophy of Storytelling in Service
17:04 Activities and Experiences Offered
20:20 Flavio's message to Travel Buyers and Planners
26:29 Flavio's Personal Travel Insights

Keywords

hospitality, Erqole Group, travel, luxury, Porto Ercole, Italy, storytelling, customer experience, travel planning, agritourism

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Journeys Profile Podcast – Details, episodes & analysis

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Journeys Profile Podcast – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other51

LinkedIn15

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Other51

LinkedIn15