Explore every episode of the podcast Institute of Regulation's Podcast
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Episode 34: Why do regulators get blamed? And what can they do about it? | 16 Dec 2025 | 00:32:05 | |
Are regulators lightning rods for blame? This month's podcast talks to Matthew Flinders, a professor of politics at the University of Sheffield, and former regulator CEO Martin Stanley about the way politicians sometimes deflect criticism by blaming regulators. They discuss how easy it is for regulators to be blamed, whether by politicians, the media, or those they regulate, and how difficult it can be for regulatory leaders to deal with blame, perhaps especially if the regulatory leader has come from outside the political world. The threat of blame can be pernicious and, at worst, influence regulatory decisions and compromise independence, as well as put off good people from working in regulation or taking up senior roles. The speakers on the podcast discuss solutions - including having good, trusting relationships with ministers and civil servants, as well as being able to tell a clear, persuasive narrative to the media, the public, and opposition politicians about the regulator's work. Support networks are important too, including those set up by the Institute of Regulation to help Chairs, CEOs and regulatory staff to navigate these tricky areas and share advice and good practice. Finally, the speakers advise that regulators sometimes need to stand their ground when others blame them wrongly. And that's why good relationships with Whitehall are necessary. Regulators may be able to stand their ground with Ministers in private. But it's never good for a regulator, if blamed by a politician, simply to blame them back in public. You can listen to the podcast here. Keywords: Regulators, blame, accountability, regulatory leadership, public trust, support networks, Institute of Regulation, regulation challenges | |||
| Episode 33: Interview with New Zealand Deputy PM David Seymour | 26 Nov 2025 | 00:32:39 | |
In this month's podcast, New Zealand Deputy Prime Minister David Seymour MP talks to Institute of Regulation Chair Marcial Boo about regulatory reform in New Zealand, including their Regulatory Standards Act, just passed. David, who is also Minister for Regulation, says that regulation must maximise benefit and minimise cost. This includes the option not to regulate. He argues that regulation has often increased costs in response to infrequent risks: the fear of earthquakes increases burdens on property developers, for example. His new law sets a more consistent framework, so that new burdens are not imposed on the basis of emotion, but through a transparent methodology, so that the impact of new regulations is known. He recognises that some politicians find it hard to apply regulatory discipline in practice when under pressure to 'do something'. So, he will incentivise good behaviour through a regulatory standards board to assess new regulations and make sure that additional checks and balances are put in place through regulation, actually bringing benefits. He says that the regulatory profession needs to look at itself in the mirror too, to assess whether the benefit of their work outweighs the cost imposed. David also discusses international collaboration and how countries can benefit by trusting the regulatory scrutiny and assurance of other jurisdictions to save time and money, although he accepts that taking rules from others can reduce the scope for domestic innovation. David ends by advising UK policymakers to look carefully at the costs and benefits of each additional rule to assess whether regulatory accretion is really worthwhile. Keywords: regulatory reform, cost-benefit analysis, risk management, transparency, international collaboration, improving regulatory discipline | |||
| Episode 24: Is there too much or too little regulation? | 29 Jan 2025 | 00:29:02 | |
This month's podcast focuses on an issue that every regulator grapples with. How do you know whether there is too much regulation or too little? And how do regulators get the balance right? Martin Stanley, former CEO of the Postal Regulator (now part of Ofcom), the Competition Commission and author of ‘How to Be a Civil Servant’, discusses how to spot too much regulation and what to do about it and the risks of too little regulation. Unfortunately, there are no easy answers, but in this latest edition of the Regulation Podcast we explore the core issues of this highly relevant debate. | |||
| Episode 23: Regulating at Christmas | 12 Dec 2024 | 00:32:45 | |
Many regulators work to an annual cycle, for the Advertising Standards Authority and the Food Standards Agency, December can be a busy month, with an increase in Christmas advertising and food consumption. This month's Regulation Podcast hears from Claire Forbes from the FSA and Matt Wilson from the ASA on how their regulators keep advertising honest and food safe. | |||
| Episode 22: Using communications to regulate effectively | 13 Nov 2024 | 00:38:51 | |
This month's podcast focuses on how regulators can use communications to tell people how to comply with the rules you're enforcing. We hear from two engagement experts who've worked in regulators, to understand how to get messages across to diverse audiences through varied external and internal channels. A must-listen for everyone working in communications in a regulatory context. Episode 22 of the Regulation Podcast is hosted by Marcial Boo, chair Institute of Regulation, with contributions from experts Anne Shevas and Stephen Hardwick. | |||
| Episode 21: The Evolution of Regulatory Methodology | 14 Oct 2024 | 00:30:22 | |
Regulation is evolving. No longer is it about command-and-control, tick-box inspections. And the risk-based, principled approach is changing too. Leading academics and practitioners now consider that regulators must think of their regulatory domain as a complex system with many actors. This has implications for how regulators approach their work, with a need for agility in their rules and their processes. Episode 21 of the Regulation Podcast in discussion with academic Martin de Bree from the Netherlands and practitioner Alan Clamp from the Professional Standards Authority. | |||
| Episode 20: Introducing the Creative Industries Independent Standards Authority. | 25 Sep 2024 | 00:33:35 | |
This month's podcast focuses on the regulation of behaviour in the film, music and other creative industries, where a new regulator has been created. It aims to protect everyone in those industries from bullying and abuse from powerful executives or famous stars. The regulator is the Creative Industries Independent Standards Authority (CIISA). | |||
| Episode 19: Understanding Regulatory Capture | 30 Jul 2024 | 00:34:08 | |
The latest edition of The Regulation Podcast focuses on the concept of regulatory capture - what it is and how regulators can avoid getting caught - hearing the expert views of Dr Eva Heims of York University and Dr Justin Rex of Bowling Green University USA, drawing on case studies in their academic publications. | |||
| Episode 18: Regulators response to Artificial Intelligence | 12 Jun 2024 | 00:36:39 | |
The latest Regulation Podcast focuses on AI and how regulators should respond to it. Two global experts, Prof. Julia Black of the LSE and Joey Conway of Deloitte, discuss what AI is, the problems and opportunities it brings, and how regulators should meet its challenges. The main recommendation to regulators is to learn more; and then to work with others. AI crosses sectors and national boundaries. Regulators must too. The Institute of Regulation is in contact with the UK's Digital Regulation Cooperation Forum and others to explore these issues, and hosting events in the autumn for all our members to foster wider collaboration within the UK regulatory community on AI issues. In the meantime, you can listen to the podcast here. | |||
| Episode 17: How to regulate vets | 23 May 2024 | 00:36:15 | |
The latest half-hour episode of the Regulation Podcast explores how to regulate vets, with speakers from our member the Royal College of Veterinary Surgeons. It presents a case study of one sector, where the regulator is working within outdated legislation and with the consequences of Covid, where more people bought pets but more vets left the profession. Like other regulators, the RCVS has conflicting stakeholders with different demands, ranging from pet owners and farmers through to scientists and government. To listen to the challenges facing the UK's vets regulator, with Lizzie Lockett CEO RCVS and Ben Myring, Policy and Public Affairs Manager, RCVS you can listen here. | |||
| Episode 16: Regulation as a profession | 27 Mar 2024 | 00:34:45 | |
In this month's podcast, we discuss what it would mean for regulation to become a recognised profession. We hear from Leonie Milliner, CEO at the General Optical Council, Michael Hanton, Deputy Chief Regulator at Ofqual, and Meg Matthews, Head of Development and People at the Office for Students. They discuss what being a professional regulator means, how skills can be improved, and knowledge transferred, and how they describe what they do to people who don't understand regulation! | |||
| Episode 15: Andrea Sutcliffe CBE, Chief Executive and Registrar, Nursing and Midwifery Council. | 23 Feb 2024 | 00:36:53 | |
In this podcast we explore what makes a good regulation strategy – and find out why regulators must ensure their strategies are flexible and agile enough to meet the changing demands of society and modern industry. To discuss this challenge, our guest today is Andrea Sutcliffe CBE, Chief Executive and Registrar of the Nursing and Midwifery Council, the independent regulator for nurses and midwives in the UK, and nursing associates in England. The NMC regulates over 800,000 professionals with a vision to ensure safe, effective and kind nursing and midwifery practice that improves everyone’s health and wellbeing. Andrea is just starting the process of forming her second five-year strategy for the Council , having previously planned, launched and driven the last one from the moment she arrived at the organisation in 2019. As Andrea explains in the podcast, this next strategy has been delayed by a year to now cover 2026-2031 due to the pressures of a post Pandemic workload at NMC. Clearly there has been a huge amount of change in nursing sector in that time – not least caused by the pandemic, the first ever industrial action by nurses in 2022 and of course pressure on skills in the sector caused by Brexit. And with a General Election coming down the track this year it is unlikely we will see any less turbulence. Andrea discusses all these challenges. | |||
| Episode 32: Regulating information and data protection | 29 Oct 2025 | 00:31:41 | |
In this month's podcast, Institute Chair Marcial Boo talks to senior Information Commissioner's Office staff Emily Keaney and Angela Balakrishnan on how the ICO ensures our personal data are kept safe through the regulation of businesses and public bodies. Their discussion notes how good communications can encourage compliance, and how the ICO, like other regulators, sometimes has difficult conversations with those being regulated, using a range of regulatory tools to be effective. They also talk about the challenge of new technology, including AI, the importance of prioritising regulatory interventions, and how the first step is to get the basics right. You can hear the podcast here, with more information on the ICO website (ico.org.uk). Keywords: Data protection, Information rights, Privacy regulation, Cyber regulation, Digital trust, Freedom of information | |||
| Episode 14: Matthew Gill, Programme Director at the Institute for Government and trustee of the IOR | 30 Jan 2024 | 00:29:30 | |
Matthew Gill, Programme Director at the Institute for Government and trustee of the IOR To help with this meaty challenge, our guest today is Matthew Gill, Programme Director at the Institute for Government and something of an expert in both regulation and in the workings of government. Most recently Matthew joined the Institute of Regulation as a director and trustee, where no doubt he will be working hard to champion - and challenge - the role of regulators. And while we are at it, we also get Matthew’s views on what the regulation sector might expect from this General Election year in terms of likely change coming down the track from a new or perhaps refocused administration. | |||
| Episode 13: Fundamentals of Regulation with Professor Martin Lodge | 21 Dec 2023 | 00:30:14 | |
Guest: Prof. Martin Lodge, professor of political science and public policy at the London School of Economics Subject: “The fundamentals of regulation” Our latest podcast guest is Martin Lodge, professor of political science and public policy at the London School of Economics. Alongside his day job at the LSE, Martin runs the Institute of Regulation’s new two-day Fundamentals of Regulation course which is specifically designed as a foundation for regulatory professionals and aimed at those who are new to the profession or have only a limited experience in the sector. In the podcast - and on the course - Martin covers a huge amount of ground on a range of issues such as standards, enforcement, risk assessment, the politics of regulation, and the power of engagement with the public and consumers. He delves into his decades of experience in regulation – experience which has led to him to be known as “one of the leading scholars of regulation”. | |||
| Episode 1 – The Power of Regulation | 23 Nov 2023 | 00:19:00 | |
In Episode 1 of The Regulation Podcast, Founder of The Institute of Regulation and Chief Executive of Equality and Human Rights Commission, Marcial Boo, discusses:
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| Episode 2 – Regulating Education | 23 Nov 2023 | 00:22:00 | |
In Episode 2, Ofsted’s Matthew Coffey and Ofqual’s Michael Hanton discuss:
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| Episode 3 – Regulating Transport | 23 Nov 2023 | 00:20:55 | |
In Episode 3, the Civil Aviation Authority's Policy and Strategy Director Tim Johnson discusses the complex world of aviation, focusing on:
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| Episode 4 – The Language of Regulation | 03 Nov 2023 | 00:20:00 | |
In Episode 4, we are joined by Grant Pink, Managing Director at RECAP Consultants, and Author of the well-thumbed book “Navigating Regulatory Language: An A to Z Guide”, as he discusses:
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| Episode 5 - Anticipatory Regulation | 03 Nov 2023 | 00:24:50 | |
In Episode 5, we are joined by Geoff Mulgan, Professor of Collective Intelligence, Public Policy and Social Innovation at University College London who has been advising and driving public policy and strategy for the last 30 years. Listen in, as Geoff explores: • Has effective regulation has helped deliver better social outcomes in the UK?
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| Episode 6 - The anatomy of effective regulation leadership | 03 Nov 2023 | 00:17:19 | |
In Episode 6, we are joined by Jonathan Morgan, Consultant at Saxon Bampfylde. Having been a guiding mind behind some of the biggest regulation leadership appointments over the last few years, Jonathan helps explain some of the secrets that make great leaders in the sector and gives advice on how to go about developing a career in regulation Jonathan discusses:
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| Episode 7 - Regulation in public life – what make it work | 03 Nov 2023 | 00:26:03 | |
In this latest podcast we focus on “Regulation in public life – what make it work” and explore the way effective regulation can improve the democratic process and underpin the public’s confidence in decision makers. Our guest is Kathryn Stone OBE, chair of the Bar Standards Board and former Parliamentary Commissioner for Standards. In her career Kathryn has moved from one high profile role in regulation to another so it is well placed to offer her view on the sector. Before taking up her new role at the Bar Standards Board in August Kathryn was Parliamentary Commissioner for Standards, a post that she held since January 2018. Before that she was Chief Legal Ombudsman for England and Wales from 2016 and served as a Commissioner with the Independent Police Complaints Commission and at the Commission for Victims and Survivors in Northern Ireland. In the podcast Kathryn discusses a range of issues including:
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| Episode 8 - Why do we need regulation of professionals? | 03 Nov 2023 | 00:28:21 | |
In this month’s podcast we focus on professional regulation and explore “Why do we need regulation of professionals”. During this episode we are joined by guest speakers Alan Clamp, Chief Executive Officer of the Professional Standards Authority for Health and Social Care, and Alan Kershaw, Chair of the Architects Registration Board. Topics covered in the podcast include:
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| Episode 31: Should regulators commercialise? | 29 Sep 2025 | 00:32:32 | |
This month's podcast from the @Institute of Regulation asks whether regulators should make money from their assets - their data and their knowledge of regulation and the law. Some might say not; regulators are often funded from public money. But @Richard South, Chief Executive of @TSO, and @Sam Walsh, a partner at @Deloitte, argue that there are legitimate ways for regulators to benefit from their assets in ways that can improve compliance and save public money. They recommend that regulators first understand what assets they have, and then find ways to make their regulations and guidance available in ways that are accessible to their users. Today, this means not only users themselves but the AI tools that can be deployed to help users comply. UK expertise can legitimately be commercialised internationally too. They conclude that, by keeping an open mind, and by understanding what assets they have, UK regulators have opportunities to save taxpayers' money and generate growth if they sometimes think commercially too. You can listen to the podcast here. | |||
| Episode 9 - Regulation to protect; regulation to improve | 27 Oct 2023 | 00:29:49 | |
In this podcast we talk about striking the balance between “Regulation to protect; regulation to improve” and explore the ways that effective regulation can work to not only improve the world around us but also to protect the public from harm and ensure that the services we rely on are actually up to scratch. To guide us through this complex subject, my guest today is Dame Glenys Stacey, Chair, the Office for Environmental Protection. In her career Dame Glenys has held a number of CEO and regulatory positions and led many public-sector organisations. She has been responsible for high profile legal or regulatory services that have worked both to protect the public and improve services – most recently with leading regulation roles in Education and the Probation Service. Dame Glenys' career has included many high profile roles in regulation such as Chief Regulator at Ofqual from 2012 to 2016 then again briefly in 2020 during the pandemic exams crisis, Her Majesty’s Chief Inspector of Probation for England and Wales from 2016 to 2019, Chief Executive at Animal Health, chair of the Professional Standards Authority and of course she now lead the Office for Environmental Protection. Clearly given the recent discussion surrounding the role of Ofsted in schools following the tragic suicide of a headteacher, Dame Glenys’ view on the way regulation and inspection should work to protect and improve public services is of great interest.
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| Episode 10 - Regulation as an Enforcer for Change | 27 Oct 2023 | 00:30:08 | |
In this month's podcast we are joined by Dr Russell Richardson, General Counsel and Company Secretary of the North Sea Transition Authority (NSTA). The NSTA is the body that regulates and influences the oil, gas and carbon storage industries. Russell is also leading the Institute of Regulation’s new Special Interest Group on Enforcement. The podcast focuses on enforcement and its role as a key lever for change in the regulation toolkit. It is a complex and challenging area but this podcast should help regulators learn a bit more about how they might approach enforcement. Th conversation also touches on when and what penalties might be applicable to encourage desired behaviour and discusses what other types of incentive or action might be preferred.
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| Episode 11 - The Purpose of Regulation | 27 Oct 2023 | 00:29:59 | |
Bim Afolami MP, chair of the Regulatory Reform Group, Conservative MP for Hitchin and Harpenden In this podcast we explore the findings of a recent report by the Regulatory Reform Group, “The Purpose of Regulation".
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| Episode 12 - Emerging digital solutions and challenges facing regulation | 27 Oct 2023 | 00:31:22 | |
Digital technologies sit at the heart of every industry, business, government and organisation operating around the world today as data is emerges as a vital lever to drive efficiency and prompt change. We are seeing a radical shift in thinking and huge growth in investment as we embrace the power of new data analysis technologies and artificial intelligence. Regulation is, of course, central to this transformation. Not only are we seeing the rise in so-called “regtech” as the sector changes to embrace new digital technologies but regulators overseeing every part of the UK’s economic and social landscape are racing to keep up with the consequences of technologies such as Artificial Intelligence – intended of otherwise – that are being brought about by this change. It is a subject being delved into regularly by the Institute of Regulation’s Special Interest Group on Digital & Technology so to find out more, let me introduce my guest today, Mark Sutton, Chief Digital and Data Officer at Quality Care Commission (CQC), who leads this Group.
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| Episode 30: The UK Government's Regulatory Policy Committee and its role in helping to improve UK regulation | 24 Jul 2025 | 00:29:53 | |
In this month's podcast from the @ Institute of Regulation, our Chair @ Marcial Boo speaks to the Chair of the UK Government's @ Regulatory Policy Committee, @ Stephen Gibson. He talks about the RPC's role to help improve UK regulation, advising Parliament on the quality of the evidence and analysis in any new regulatory measures proposed by the government | |||
| Episode 29: The General Medical Council | 26 Jun 2025 | 00:32:56 | |
This podcast will facilitate a discussion with two senior figures from the General Medical Council: CEO and Registrar Charlie Massey and Director of Registration and Revalidation Una Lane. They will discuss how the GMC regulates and the challenges it faces, as well as wider issues of interest to other regulators. The audience of the Regulation Podcast is professional regulators and those interested in regulation. The Institute of Regulation has 60 corporate regulator members, around 40% of the UK regulatory community, as well as 15 corporate affiliate members from commercial firms that supply and work with regulators, including consultancies, search firms and IT companies, and also over 200 individual members. The podcast also has a domestic and an international audience among regulators (of up to 500 listens per episode) including in Australia and New Zealand. Some UK civil servants listen too. Previous podcasts are at: https://ioregulation.org/podcast and are on Spotify. The podcast is hosted by Marcial Boo, chair of the Institute of Regulation, and CEO of four regulators over his career, currently regulating insolvency and bankruptcy financial services. The sound engineer for the podcast is Neil Bowerman. Neil will send out professional microphones to participants in advance, upon receipt of addresses. On the day of the recording, after we have checked the technical requirements and the recording has started, Marcial will introduce the topic of the podcast and the guests. The podcast will last around 30 minutes in total. It will be conversational in style. We discourage long pre-prepared ‘speeches’, and aim for shorter interventions, but equally we are happy for participants to get across their key messages and promote their work. Any bad ‘mistakes’ can be edited out, but we will record it ‘as live’. An outline script for the podcast is below to allow for preparation. But we may deviate ‘off script’ to pursue an interesting issue or cut questions short to end on schedule. | |||
| Episode 28: How do you set up a regulator from Scratch? | 30 May 2025 | 00:32:23 | |
This month's podcast from the Institute of Regulation asks: how do you set up a regulator from scratch? It's a question relevant not only to the politicians, civil servants and staff establishing the new football regulator or the armed forces commissioner, but to everyone wanting regulators to work well. Discussing their experiences on the podcast are Sir Ian Kennedy, the first chair of the Healthcare Commission and the MPs' watchdog IPSA, and Natalie Prosser, founding CEO of the Office for Environmental Protection. Hear their top tips to those setting up a regulator and helpful reminders of why regulation matters. | |||
| Episode 27: Interviews with Institute of Regulation Award Winners | 28 Apr 2025 | 00:30:23 | |
In this month's Regulation Podcast, Chair of the Institute Marcial Boo interviews the three winners of the inaugural Institute of Regulation Annual Awards: Mary Jervis of the Information Commissioner’s Office, winner of the award for Innovation in Regulation (sponsored by PA Consulting); Matt Westmore of the NHS Health Research Authority, winner of the Collaboration in Regulation Award (sponsored by Nous Group); and Tom Vincent of the Food Standards Agency, Winner of the Rising Star award. | |||
| Episode 26: Regulation stateside | 27 Mar 2025 | 00:33:11 | |
President Trump and his team are making major changes to the US government. This includes in regulation, where he has signed an executive order that, for every new regulation, there should be 10 that are culled. To find out the latest, the Regulation Podcast from the Institute of Regulation has spoken to Professor Cary Coglianese, director of the Penn Program of Regulation at the University of Pennsylvania, a leading centre of academic expertise. Prof. Coglianese explains to Institute’s chair Marcial Boo the changes taking place and the potential risks and benefits. You can read more on the University of Pennsylvania here | |||
| Episode 25: A Ministry of Regulation | 27 Feb 2025 | 00:30:24 | |
This month's Regulation Podcast interviews Grainne Moss, CEO of the world's first Ministry for Regulation in New Zealand. Set up less than a year ago, the Ministry aims to improve the 200 regulatory systems in New Zealand, remove unnecessary rules and ensure that any new regulation is necessary and likely to work as intended. Grainne describes some of their early wins and the challenges ahead, recognising that regulation, alongside legislation and taxation, is one of any government's most important means of delivering its policy agenda. | |||
| Episode 35: The best of Australian regulation, 2025 | 29 Jan 2026 | 00:28:48 | |
In this month’s Institute of Regulation podcast, Marcial Boo, Chair of the Institute of Regulation, speaks to Australian winners of awards for good regulation: Gerard Brody from the Essential Services Commission in Victoria and Atul Sharma from the Australian Environmental Protection Agency. Rebecca Billings, Chair of the National Regulators Community of Practice (NRCoP), introduces the awards and explains how NRCoP supports regulators across Australia and New Zealand in much the same way the IoR supports the regulatory profession in the UK. Gerard discusses how his regulator secured better energy deals for consumers through clear purpose, proactive engagement, and targeted enforcement. Atul explains how data‑driven approaches helped reduce illegal waste dumping through collaboration and practical guidance for businesses. The speakers highlight the importance of communication, stewardship, and designing regulatory systems that respond to real‑world harms. Looking ahead, they emphasise the need for agility, long‑term thinking, and learning across jurisdictions to support growth and share effective practice. Keywords: regulatory excellence, consumer protection, data‑driven regulation, compliance and enforcement, regulatory stewardship | |||
| Episode 36: Regulating large and small firms | 26 Feb 2026 | 00:29:14 | |
In this month’s Institute of Regulation podcast, Marcial Boo speaks with Charity Commission CEO David Holdsworth and FRC Executive Director Mark Babington about how regulators can be both consistent and fair when overseeing organisations of very different sizes. They discuss the challenge of applying the same rules to entities ranging from sole traders to global firms, and how proportionate regulation, clear guidance, and an understanding of smaller organisations’ needs can support fairness. The conversation explores how regulators assess risk, reduce administrative burdens, and maintain public confidence, while keeping regulation stable and under review. They also highlight the value of collaboration between regulators. Keywords: UK regulation, regulatory fairness, proportional regulation, Charity Commission, Financial Reporting Council, Institute of Regulation, risk assessment, balancing regulatory standards, reducing regulatory burden | |||
| Episode 37: How to Chair a Regulator | 27 Mar 2026 | 00:32:19 | |
We’re pleased to look back on International Women’s Day by spotlighting two outstanding women Chairs in our latest podcast episode: Jo Clift and Helen Phillips. In this conversation, Institute Chair Marcial Boo explores what it takes to lead a regulatory body, drawing on Jo’s experience at the General Osteopathic Council and Helen’s leadership of both the General Dental Council and the Chartered Insurance Institute. The podcast guests explain that, for them, good regulation is proportionate, risk‑based, and consistent, but that really effective regulation also involves fostering high professional pride and standards, which can often protect the public more than rules alone, and clear communication with all stakeholders. The chairs of regulators have four key responsibilities:
Both speakers recognise the importance of trust, which is a relational, not procedural, quality. To build trust, Chairs, Boards and executives must invest time in getting to know each other, with clear roles and boundaries. High levels of trust between executives and non-executives leads to more efficient and effective performance overall. In sum, good regulator chairs need a blend of strategic leadership, relationship building and an understanding of public accountability. Regulator chairs need to accept a degree of public exposure too, with political and media scrutiny for difficult decisions, and an ability to have calm, adult-to-adult dialogues with those being regulated, as well as with ministers and members of the public. Keywords: regulatory leadership, chairing a regulator, board governance, strategic leadership, public accountability, executive–non‑executive relationships, board culture, organisational values | |||