Inside Housing Management Podcast – Details, episodes & analysis
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Inside Housing Management Podcast
Inside Housing Management
Business
Frequency: 1 episode/15d. Total Eps: 30
The Inside Housing Management Podcast is a production of Inside Housing Management, the comprehensive information source for professionals working in UK social housing management.
Listen to find out more about the key issues affecting staff working on the frontline of social housing.
Listen to find out more about the key issues affecting staff working on the frontline of social housing.
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🇬🇧 Great Britain - management
07/07/2026#36🇬🇧 Great Britain - management
06/07/2026#43🇬🇧 Great Britain - management
05/07/2026#58🇬🇧 Great Britain - management
04/07/2026#39🇬🇧 Great Britain - management
24/06/2026#75🇬🇧 Great Britain - management
20/06/2026#68🇬🇧 Great Britain - management
17/06/2026#63🇬🇧 Great Britain - management
09/06/2026#73🇬🇧 Great Britain - management
25/05/2026#90🇬🇧 Great Britain - management
24/05/2026#50
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- https://protunes.net/
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Score global : 58%
Publication history
Monthly episode publishing history over the past years.
Episodes published by month in
Launching Inside Housing Management, and housing officers’ top priorities revealed
Episode 1
lundi 31 mars 2025 • Duration 09:28
In the first episode of the Inside Housing Management podcast, we discuss the research we carried out among frontline social housing staff to find out about the biggest issues they face in their work.
Subscribe to Inside Housing Management by clicking here.
Music credits: Motivate by Wavecont | https://protunes.net/
Music promoted by https://www.chosic.com/free-music/all/
Creative Commons CC BY-SA 4.0
Subscribe to Inside Housing Management by clicking here.
Music credits: Motivate by Wavecont | https://protunes.net/
Music promoted by https://www.chosic.com/free-music/all/
Creative Commons CC BY-SA 4.0
Noise complaints and mental health safeguarding
Episode 2
mercredi 23 avril 2025 • Duration 08:02
In this episode of the Inside Housing Management Podcast, we discuss handling noise complaints, which can have a huge impact on well-being, and supporting residents with complex mental health needs, an issue which frontline staff have told us is the biggest challenge they face in their work.
Subscribe to Inside Housing Management by clicking here.
Music credits: Motivate by Wavecont | https://protunes.net/
Music promoted by https://www.chosic.com/free-music/all/
Creative Commons CC BY-SA 4.0
Subscribe to Inside Housing Management by clicking here.
Music credits: Motivate by Wavecont | https://protunes.net/
Music promoted by https://www.chosic.com/free-music/all/
Creative Commons CC BY-SA 4.0
Tenant engagement masterclass
Episode 4
mardi 20 mai 2025 • Duration 26:43
We discuss tried-and-tested ways to boost tenant engagement.
Hosts Katharine Swindells, deputy features editor at Inside Housing, and Anna Highfield, best practice editor, are joined by engagement specialist Claire Blacka, who explains how to engage residents in a way that is both fun and meaningful – by turning it into a game.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
Hosts Katharine Swindells, deputy features editor at Inside Housing, and Anna Highfield, best practice editor, are joined by engagement specialist Claire Blacka, who explains how to engage residents in a way that is both fun and meaningful – by turning it into a game.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
Hoarding and why #HousingManagementMatters
Episode 3
mercredi 7 mai 2025 • Duration 19:49
We discuss the best way to sensitively handle hoarding, the benefits of hiring a specialist mental health worker, and our exciting new campaign, #HousingManagementMatters.
The Inside Housing Management hosts are joined by special guest Abbie Peel, a communities and placemaking manager at Home Group.
Subscribe to Inside Housing Management by clicking here.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
The Inside Housing Management hosts are joined by special guest Abbie Peel, a communities and placemaking manager at Home Group.
Subscribe to Inside Housing Management by clicking here.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
E-bike fires
Episode 5
mardi 10 juin 2025 • Duration 22:14
What are the dangers of e-bike and e-scooter fires, and how can the risks be minimised?
Hosts Anna Highfield and Martin Hilditch, editor of Inside Housing, are joined by Alix Bedford from insurance agency Zurich Municipal, who explains why e-bike and e-scooter fires are a growing issue across the social housing sector.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
Hosts Anna Highfield and Martin Hilditch, editor of Inside Housing, are joined by Alix Bedford from insurance agency Zurich Municipal, who explains why e-bike and e-scooter fires are a growing issue across the social housing sector.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
What do social housing staff love about their jobs?
Episode 6
mercredi 18 juin 2025 • Duration 17:29
The results of a major survey are revealed, where we asked housing staff what they enjoy about their jobs, what drives them and how they got into the sector.
The episode also features an interview with Stacey Thwaites from housing association Gentoo, where she discusses how she got into the housing sector and why she feels like she can make a difference every day.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
The episode also features an interview with Stacey Thwaites from housing association Gentoo, where she discusses how she got into the housing sector and why she feels like she can make a difference every day.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
How can the sector better support its resident-facing staff?
Episode 7
mardi 1 juillet 2025 • Duration 48:03
How can the social housing sector better support its resident-facing staff? Weighing in on the exclusive discussion is Kirsty Ellis, head of operations at Progress Housing Group, Anne-Marie Bancroft, director at specialist housing consultancy Altair, and Alison Inman, former president of the Chartered Institute of Housing and current chair of tenant engagement specialist Tpas.
The discussion covers topics including the growing remit of a housing officer, recognition, managing workloads, training and career progression, well-being and support, and fair wages.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
The discussion covers topics including the growing remit of a housing officer, recognition, managing workloads, training and career progression, well-being and support, and fair wages.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
Shadowing housing association Places for People
Episode 8
mardi 15 juillet 2025 • Duration 18:49
Editor Anna Highfield talks to Inside Housing reporter Ellie Brown about shadowing Places for People (PfP) – and what she learned from her day with community housing manager Danny Flannery on his patch in Derby.
The co-hosts also discuss the latest Learning from severe maladministration report from the Housing Ombudsman, in which 12 landlords were named for failings over anti-social behaviour cases.
And guest Jen Radcliffe, head of partnerships at PfP Thrive, comes on the show to talk about housing management’s recruitment and retention problem, and what we can do to fix it.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
The co-hosts also discuss the latest Learning from severe maladministration report from the Housing Ombudsman, in which 12 landlords were named for failings over anti-social behaviour cases.
And guest Jen Radcliffe, head of partnerships at PfP Thrive, comes on the show to talk about housing management’s recruitment and retention problem, and what we can do to fix it.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
Anti-social behaviour
Episode 9
mardi 29 juillet 2025 • Duration 24:14
Editor Anna Highfield and Inside Housing deputy features editor Katharine Swindells discuss the challenges that housing management staff face when dealing with ASB, and different approaches to managing it.
The co-hosts also discuss an enforcement notice served to a Birmingham supported housing provider by the Regulator of Social Housing.
This week our guest is Cheryl Gledhill-Kucuk, an award-winning housing partner at Accent, who joins us to speak about her experience handling ASB.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
The co-hosts also discuss an enforcement notice served to a Birmingham supported housing provider by the Regulator of Social Housing.
This week our guest is Cheryl Gledhill-Kucuk, an award-winning housing partner at Accent, who joins us to speak about her experience handling ASB.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
Rent arrears
Episode 10
mardi 12 août 2025 • Duration 27:26
Anna Highfield, editor of Inside Housing Management, and Katharine Swindells, deputy features editor at Inside Housing, discuss the scale of the issue that is rent arrears, and how to take a different approach that might result in better outcomes for organisations, staff and residents.
The co-hosts also discuss new reports into the demand on homelessness services, and the state of government finances.
This week our guests are Catherine Cunliffe, who led the creation of a new income strategy at Lancaster City Council, which has reduced rent arrears to an all-time low, and Sam Jeffery, a member of Lancaster’s income team.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
The co-hosts also discuss new reports into the demand on homelessness services, and the state of government finances.
This week our guests are Catherine Cunliffe, who led the creation of a new income strategy at Lancaster City Council, which has reduced rent arrears to an all-time low, and Sam Jeffery, a member of Lancaster’s income team.
Subscribe to Inside Housing Management by clicking here.
The Inside Housing Management Podcast is produced by Lucy Brown.
Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0
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