This episode was recorded live from the Ai4 conference podcast pavilion, where host Mac Goswami sat down with Oshri Moyal โ CTO & co-founder of Atera, the autonomous IT platform whose agent Robin recently ranked #1 across 15 G2 Summer 2026 reports โ about what genuinely autonomous IT actually looks like.
What's Covered:
AI That Fixes, Not Just Chats โ Why Robin isn't another chatbot. It navigates complex networks, logs into servers, and takes real action โ bounded by company policy and approvals. Oshri's example: when users can't reach shared files, Robin hits the domain controller, adds the user to the right group, and maps the drive on their device โ end to end.
The Performance Guarantee โ Resolve 50% of Tier 1 and complex Tier 2 tickets in 90 days, or fees are waived. Why Atera can stand behind that after two years in production.
Robin as the First Line โ How Robin becomes the front door for every request โ across Teams, email, Chrome, and ServiceNow โ logging everything and closing the loop after approvals.
"80% Was Security" โ Becoming the first in IT management to earn ISO/IEC 42001, and how Robin gets elevated permissions only after a manager approves, then hands them back. As Oshri puts it, "80% of the project was about security, privacy, and safety."
What It Changes for Small IT Teams โ Why autonomous AI lets a shop "at least double the size of your customers" without adding headcount โ enterprise-grade capability without an enterprise team.
Trust at Scale โ With 6 million devices connected, why reliability and certification aren't optional.
Key Quote: "With Robin you can at least double the size of your customers, because you can handle twice the amount of tickets โ without increasing headcount."
Connect with Oshri: LinkedIn: Oshri Moyal : https://www.linkedin.com/in/oshr1/