In this episode, Tracey Newman and Dan Bentley speak with Allison Wainwright, the CEO of Family Life.

The discussion explores the innovative, community-centered approaches of Family Life's strategic focus on community listening, designing community-driven solutions, empowering local leaders, and collaborating with other place-based organisations to drive systemic change.

Here is a taste of what Tracey and Dan cover in the conversation:

• Family Life focusing on supporting families and building community networks and has a deep interest in working with children and helping them thrive.
• Talks about the common anxiety people have about community support for vulnerable individuals and the importance of practical ways to create community models of support.
• Highlights the importance of community abundance and the need to shift from a scarcity mindset to recognising community solutions.
• Discuss the importance of a social contract with the community and embedding community listening in strategic planning.
• Family Life has a formal community listening program, including community listening tours to understand the impacts of events like COVID-19.
• Explains the methodology of gathering data and hosting events to sense-make community challenges and strengths.
• Family Life uses a backbone function to help drive community solution plans and connect people and organisations.
• Creating Capable Leaders program, which helps community members develop the skills and confidence to make a difference and Young Leaders for Change Program, which focuses on upskilling young people in community leadership.
• Family Life uses technology-based tools like Map Your World to help community members map and address local issues.
• Allison highlights the need to move away from competition and work together to support community better.
• Allison introduces Family Life's innovation pillars, which include community activation, addressing loneliness and social isolation, and supporting families.
• Emphasises the importance of a curious lens and asking "I wonder" questions to drive innovation and community-centered work.

Links from the episode:

• Family Life: Click here
• Allison Wainwright LinkedIn: Click here
• Innovate For Impact Workshop: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley speak with Matt Barnes, the Owner of Rogue Creatives and Podcast Host of Creating Good.

Matt shares about innovative ways for organisations, especially nonprofits, to effectively tell their story and connect with supporters. Matt shares his strategic storytelling framework and insights on reframing nonprofit storytelling to focus on the organisation's expertise and mission rather than just highlighting problems.

Here is a taste of what Tracey and Dan cover in the conversation:

•  Rogue Creatives' strategic storytelling framework helps clients identify their unique character and story.
• Challenges nonprofits face in storytelling, including the need to spend money on marketing and branding.
• Importance of reframing nonprofits as conduits for change, not just begging for money
• Examples of how changing the tone of storytelling can lead to increased donations and support.
• Collaboration and learning from each other to solve problems more effectively.

Links from the episode:

• Rogue United website: Click here
• Creating Good website: Click here
• Innovate For Impact Workshop: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley discuss how developing an innovation strategy can help organisations to achieve their mission.

Here is a taste of what Tracey and Dan cover in the conversation:

• Mission without strategy can be overwhelming, but with a plan, it's achievable.
• Innovation strategy, focusing on bridging the gap between current state and desired outcome.
• The importance of logic, program logic, theory of change, and different perspectives in achieving the desired goal.
• Importance of having a clear strategy for achieving a mission, including identifying key indicators and outcomes.
• The need to measure progress and adjust the strategy as needed to ensure alignment with the desired outcomes.
• Collaboration with clients and stakeholders is crucial for effective innovation.
• Linking innovation efforts to a clear mission goal is essential.

Links from the episode:

• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Laura Breslin, National Manager Service Design & Innovation at Mission Australia. Laura discusses how Human-Centred Design enables their organisation to innovate and learn more about the wants and needs of their clients.

Here is a taste of what Tracey Dan, and Laura cover in the conversation

• How and why did Mission Australia start the process of innovation with Human-Centred Design?

• Why did they choose a “starting small approach” and what does it look like?

• Laura shares her favourite takeaways from the process along with the ones that didn't work out quite as well.

• How do they get their clients and their team involved in the process?

• The importance of ensuring Co-Design or Human-Centred Design is a win / win for participants and the organisation.

Links from the episode​

• The Mission Australia Website: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan discuss the most prevalent objections to collaboration that leaders encounter when trying to embed co-design, and how to overcome them. 

Here is a taste of what Tracey and Dan cover in the conversation

• What are the top 3 objections mentioned by people involved in co-design for their organisation?
• Understand the different types of objections and how to respond to them.
• Various approaches and strategies you can use to overcome objections and keep your organisation moving forward as you work to create the collaborative, innovative, impactful organisation you desire.
  
  

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by William Crowley, the CEO of Northern Coalfields Community Care. William shares his recent experiences with improving the client experience for all individuals who use his organisation’s services in the communities they support.

Here is a taste of what Tracey, Dan, and William cover in the conversation

• How William and his team started on their innovation journey and why they started with a client-centricity approach.
• The challenges and practices faced by an organisation with client-centered innovation.
• How to establish the ideal environment so that your team feels safe when innovating.
• Improving the pace and quality of client-centred innovation by setting targets and addressing conditions for innovation.
• A simple example of innovation is adding things into your pre-existing processes that significantly improve them.
  
  

Links from the episode​

• Northern Coalfields Community Care website: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan talk about what prototyping is, how to do it, and how to use it to better execute creative ideas in the environment we work in.

Here is a taste of what Tracey and Dan cover in the conversation

• What is prototyping, and how can it be used in the sector? 
• Different types of prototyping: Low fidelity vs High fidelity 
• What benefits does prototyping bring, and when should it be used?
• Examples of ways they’ve used prototyping on past projects
• The importance of prototyping and making it accessible in daily life
• Ways of obtaining feedback from people so that you can easily incorporate it into your creation process
  
  

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan talk about how you can implement better ways of working into your organisation when you feel like you are already overloaded and juggling too much change in your ‘business as usual’.

Here is a taste of what Tracey and Dan cover in the conversation

• The philosophy that our top clients use to change the way their organisation works
• What to look for first when you want to introduce a change into your organisation
• The importance of identifying the things that are no longer serving you well, that you should stop doing, in order to focus on things that will drive your organisation forward
• What are some ways you can adjust to the changes in your organisation? 

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan discuss 5 different strategies to get ‘unstuck’ if you’re stuck with innovation. Here’s how to get around those roadblocks and boost innovation in your organisation.

Here is a taste of what Tracey and Dan cover in the conversation

• What to do when you’re stuck with innovation?
• How to create space for creativity
• How can you reassessing your organisation’s goals help you to tap into new ideas?
• How do you make the first step easy?
• The benefits of getting out of the office and spending time with clients
• The importance of asking the right questions and listening to answers.
  
  

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan share an overview of the concept of systems thinking, why it is a critical perspective to consider whilst innovating in this sector, and practical ways you can apply it to your work. 

Here is a taste of what Tracey and Dan cover in the conversation

• What exactly does "Systems Thinking" mean and why is it important?
• Examples of organisations that utilise Systems Thinking and the benefits of using it.
• How do you use Systems Thinking in your work?
• What consequences can result from not thinking at a systemic level?
• Useful tips on how to create and use a systems map.
  
  

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan talk about the two types of organisations that operate in the for-purpose sector, the traditional & surviving organisation vs. the innovative & impactful organisation. They take you through the various characteristics of each organisation, highlighting the crucial areas you should target to improve your impact.

Here is a taste of what Tracey and Dan cover in the conversation

• What does it mean for an organisation to be traditional & just surviving or innovative & impactful?
• What defines the two types of organisations in terms of their characteristics and outcomes? How do they behave?
• The difference between the traditional & just surviving vs. the innovative & impactful organisation.
• Why do innovative and impactful organisations function better than others?

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Josh Ross, Co-founder of Humanitix. Humanitix is a tech-charity, a not-for-profit ticketing platform that takes profits from booking fees and turns them into impact. 

Here is a taste of what Tracey, Dan, and Josh cover in the conversation

• The story of starting Humanitix. How it started and how they do what they do
• The mission and objectives of Humanitix that have contributed to its success
• How Humanitix made its platform accessible for everyone without having a huge amount of funds
• How they see Humanitix making an even bigger impact on the world in the future
• How have they brought people together who share their mission, to contribute their time, knowledge, and abilities so they can achieve their desired goals?
• What stands their organisation apart from others so that it attracts volunteers, excellent staff and partnerships?
• Josh shares his thoughts on the challenges with financing of innovation in this sector 
  
  

Links from the episode​

• The Humanitix Website: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan explain the technology adoption curve, how it works, its importance, stages, where it should integrate into your decision-making process and everything else you need to know.

Here is a taste of what Tracey and Dan cover in the conversation

• What is a technology adoption curve?  
• Why is the technology adoption curve useful?
• The 5 stages of the technology/change adoption curve: Innovators, Early Adopters, Early Majority, Late Majority, and Laggards
• How does it work? Where do you lie in the curve? 
• How can you utilise the basic principles in your work?
• Examples of how other organisations have used this tool in their work such as Tesla
  
  

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley speak with Hayley Cull, the Deputy CEO at Plan International Australia. Hayley discuss Plan International Australia's Gender Compass initiative, which conducted research to understand public attitudes towards gender equality in Australia. It identified six audience segments and aims to provide targeted messaging guides to help organisations effectively communicate on gender issues and drive social change.

Here is a taste of what Tracey and Dan cover in the conversation:

• Gender equality tool with Plan International Australia.
• Explains how Plan International Australia's work on gender equality benefits everyone in society, not just girls. 
• The Gender Compass tool helps reshape conversations through research on public attitudes.  
• It identified 6 audience segments in Australia based on gender equality views and experiences.
• The goal is to create large-scale social change by winning hearts and minds.

Links from the episode:

• Plan International Australia website: Click here
• Hayley Cull on LinkedIn: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Daniel Flynn, Co-founder and Managing Director of Thankyou. Thankyou is a social enterprise that offers consumer products for the sole purpose of funding life-changing projects towards ending extreme poverty. Daniel shares his experiences and advice, on their journey towards raising $17 million dollars to invest in impact projects around the world.

Here is a taste of what Tracey, Dan, and Daniel cover in the conversation

• Daniel discusses the story of ThankYou and shares his experiences and insights on how they’ve built their social enterprise.
• How do Thankyou use their mission to get other people on board with what they want to achieve? Why it’s important to tell the true story behind every organisation and its cause.
• Daniel shares the importance of creating a safe environment, removing the pressure, and giving people time and space to make an impact.
• The importance of celebrating success, sharing failures and lessons gained, launching new and creative ideas, and creating the appropriate conditions for innovation.
• Daniel discusses his ideas for the future of funding, where funders are more outputs focused.
  
  

Links from the episode​

• The Thankyou website: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan talk about the importance of designing your co-design process in a way that is inclusive for your participants. They share the 5 areas to think about when setting up your project, that maximise participation.

Here is a taste of what Tracey and Dan cover in the conversation

• Does the co-design process bring out the best in stakeholders and encourage participation? 
• Are you accessing the right stakeholders? Tips on how you can get access to isolated or ‘hard to reach’ people
• How can you design a space where people can participate meaningfully?
• What effect does timing have on participation? Could you be accidentally excluding people by running your project during certain hours such as business hours?
• Do your activities bring the best out of people, and if not, how do you ensure they do?
• How do you remunerate people involved in the co-design project? How can you offer individuals a reason to be there and encourage their efforts in a way that is fair?

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Imogen Aitken, National manager - Program

Innovation at Starlight Children’s Foundation. Imogen shares the work she has done focusing on both program innovation and wider innovation activity at Starlight.

Here is a taste of what Tracey, Dan, and Imogen cover in the conversation

• What does innovation mean in practice? How does Starlight define innovation and ensure they have fun with it?
• How they have built their innovation capability across the organisation and the journey of getting to where they are today
• Why they refer to the young people they support as customers, even though it doesn’t feel 100% right
• What structures and processes help Starlight Children’s Foundation to ensure they remain innovative and it is accessible for all staff
• The impact of initiatives such as the CEO’s Innovation Awards and the Captain Starlight Innovation Fund
• How do Starlight, a long-running and very successful organisation, become and remain so adaptive to change?

Links from the episode​

• The Starlight Children’s Foundation website: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan share an overview of the methods used and benefits of co-design in the social sector. Whilst Co-design is a bit of a ‘buzzword’ at the moment, what does it actually look like in practice?

Here is a taste of what Tracey and Dan cover in the conversation

• Beyond the buzzword: what does “Co-design” even mean and why is it important?
• The difference between Co-design and Human-centered design
• Where does Co-design fit in solving a problem? Is Co-design a realistic idea in all problem solving?  
• What is the difference between a wicked problem and a standard problem?
• The complimentary tools that must be used alongside Co-design in this sector
• The benefits of using Co-design for your organisation and the people you support
• An insight into the Impacto Consulting Co-design process: The 5 stages on how to Co-design, as well as the methods and practices that are commonly used in each phase
• Sharing of a case study from a real Co-design project to bring the methodology to life and show how it can be applied
  
  
  

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by David Pearson, the CEO of the Australian Alliance to End Homelessness, which as the name suggests, is an organisation dedicated to ending homelessness in Australia. It is a collaboration of different organisations to end homelessness, starting with helping the most vulnerable group of people in the community. David talked about how he and his team are using innovation and impact measurement techniques to achieve their ambitious goal.

Here is a taste of what Tracey, Dan, and David cover in the conversation:

• The importance of gathering data regarding the homeless population
• How to build rapport in the community to gain their trust to alleviate their worries so that the population will be willing to participate
• What are the conditions for success in ending homelessness?
• How do you measure the impact to ensure the organisation has achieved its goal?
• David talked about how to make things that are well known in the innovation community more integrated into the homelessness system.
  
  

Links from the episode​

• The Australian Alliance To End Homelessness website: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Mark Pearce, CEO of Volunteering Australia in time for National Volunteer Week.  Mark shares his thoughts on how volunteering is linked to innovation and also the importance of having a strong mission for your organisation to attract and motivate volunteers.

Here’s a taste of what Dan, Tracey, and Mark cover in the conversation:

• The link between volunteering and innovation
• Volunteers are focused more on your mission and how by providing their time, can help them to create better community outcomes 
• What the most successful organisations are doing to bring their mission to life for their volunteers
• The national volunteering strategy that is being co-designed across the country with key stakeholders, plus how you can get involved 

Links from the episode​

• Volunteering Australia Website: Click here
• National Volunteering Strategy website: Click here 
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan discuss some of the popular misconceptions about innovation and how to prevent them from derailing your own efforts.
 

Here’s a taste of what Dan and Tracey cover in the conversation:

• What are some of the most common mistakes a leader or organisation can make when it comes to innovation?
• The significance of a leader’s actions in sustaining innovation: How does learning from these mistakes promote innovation?
• The difference between building a collaborative organisation and running the occasional project
• Is it possible to focus on your day to day activities AND the future. How do you create a culture that does this at all levels?
• Is innovation only for organisations that are doing well and have a lot of additional resources, or can you innovate your way out of troubled times?

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Paul Ronalds, the Group CEO at Save The Children Australia. Paul shares how his team are exploring innovative funding options and business models to create more impact.

Here’s a taste of what Dan, Tracey and Paul cover in the conversation.

• Why Save The Children are pursuing innovative options for funding and business models
• How Paul and his team were able to get the wider organisation on board with pursuing some of these ideas
• What are the opportunities out there for business model or financial innovation?
• How can organisations go after some of these opportunities?
  
  

Links from the episode​

• Save The Children Global Ventures Website Click here
• Save The Children Website: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Nichola Browning and Saran Chamberlain, two participants of the Stroke Foundation’s ‘Young Stroke project’, that involves people with lived experience in the creation of new and better ways the organisation can help people that have been impacted by stroke and their families. Nichola and Saran share their experience and the benefits for them and other participants of being involved in the co-design process.

Here’s a taste of what Dan, Tracey, Saran and Nichola cover in the conversation.

• What is the ‘Young Stroke Project?’
• Saran and Nichola share their stories of lived experience and the ways they were involved in the project
• The benefits of being involved in the process for Nichola and Saran
• Lessons learnt from being involved in the project for both the participants and the organisation

Links from the episode​

• Connect with Nichola on LinkedIn: Click here
• Connect with Saran on LinkedIn: Click here
• The Stroke Foundation’s website: Click here
• Volunteer and Lived experience member for Young Stroke Project and Mind CVD with Heart Foundation: Click here
• The website for StrokeLine: Click here
• Support Crew coffee club host & supporter: Click here
• The Heart Foundation: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan talk about the 5 different areas to analyse, to assess whether you are empowering your people to innovate or actually getting in their way.

Here’s a taste of what Dan and Tracey cover in the conversation.

• How a clear and accessible innovation process empowers people to change things for the better
• The role an innovation budget plays and why you need one
• Are you truly commitmented to change? How your commitment to innovation and trying new things or low tolerance for risk could be shutting down your people’s best ideas
• The role the right tools and capability play in empowering your people
  
  

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley speak with Kylie Wallace, CEO and Chief Gardener of Seedling Giving about her social enterprise which aims to simplify and improve the charity donation experience for donors and non-profits by vetting charities and matching donors with high-impact giving opportunities. Kylie discusses how her experiences in the nonprofit sector led her to create Seedling Giving to address issues with the charity donation process.

Here is a taste of what Tracey and Dan cover in the conversation:

• Kylie shares insights on revolutionising the giving experience.
• How Kylie and the team created Seedling Giving.
• Charity donations and a new platform to simplify giving, focused on the customer experience.
• Charity matching service, helping generous Australians give to high-performing charities.

Links from the episode:

• Seedling Giving website: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan share some tips on how you can create the ideal environment for others to feel welcome to constructively push back, as well as the ability to adapt and change in order to promote creativity and innovation. 

Here is a taste of what Tracey and Dan cover in the conversation:

• What does it mean to constructively challenge the status quo?
• How do leaders play a key role in identifying an opportunity for change?
• Understanding the steps and strategies for pushing back in a constructive way
• Experiences with constructive pushback that leads to greater change
• Learning the importance of establishing strong relationships, conducting research, and recognising different perspectives.
• What can a collaborative approach do to help you achieve your goals?

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan discuss how understanding the ‘true cost of inaction’, which is essentially staying the same, and using this as a strategy to help make gaining support for innovation easier, rather than only considering the risks of an innovation. 

Here is a taste of what Tracey and Dan cover in the conversation:

• Identifying, quantifying, and measuring the costs of doing nothing.
• What are the potential consequences of maintaining the status quo? What would happen if you didn’t address this problem for a year or two?
• Considering ideas from an outsider’s perspective while understanding the outcomes and costs of failure.
• Various approaches and methods to support these conversations with others in your organisation.
  
  

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey are joined by Gerda Gemser, Professor of Entrepreneurship at University of Melbourne, and the co-author of the new book Design Leadership Ignited: Elevating Design At Scale.

Gerda shares her top insights from the book that apply to this sector, on what is required for leaders to embed design methods into the way they work.

Here’s a taste of what Dan, Tracey and Gerda cover in the conversation:

• More and more organisations are investing in design capability to help them perform better
• Many organisations are investing in design capability because design brings something different. However, many organisations have problems with effectively integrating designers because they are different
• The “differentness” relates to design principles/practices that are different to how some organisations traditionally run their business. E.g like co-creation and focusing on desirability
• Gerda's top insights on how best to integrate design into an organisation
• Strong design leadership consists of specific leadership ‘tactics’  
• How some outdated organisational cultural norms can make it difficult for female leaders to adopt the 'rebel with a cause' approach 
  
  

Links from the episode​​

• The book - Design Leadership Ignited: Elevating Design At Scale Click here
   
• The 'Innovate for Impact Self-Assessment': Click here
   
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Fran Timmins, Director of Nursing for Mental Health at St Vincent’s Health Melbourne.  Fran shares how she used co-design internally within the hospital to be able to co-design a Safe Haven Cafe, which has been a real success.

Here’s a taste of what Dan, Tracey and Fran cover in the conversation:

• Fran spoke about the concept of Safe Haven Cafe which is driven by what the customers want and how it’s peer-led by lived experience of mental health, drug and alcohol with built-in clinical support.
• The process or methodology in creating a co-design project in public health.
• Challenges and tips on how to navigate a large organisation to be able to get a project off the ground using co-design especially in public health.
  
  

Links from the episode​:

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey share the 5 critical areas that you need in order to be able to be a creative leader.

Here’s a taste of what Dan and Tracey cover in the conversation

• What is Creative Leadership? 
• The 5 necessary skills for those in positions of leadership to manage this rapidly changing world
• Bringing your mission to life: How do leaders do this?
• Adaptive leadership: What it is and what it can do for your organisation in a changing world
• Fostering creativity: Leaders that can create safe environments for people to try new things are high performing and innovative organisations
• Creating space for creativity: Many leaders are getting caught up in the running of the day to day of the organisation and ‘BAU’. How do you create space for creativity on a regular basis?
• Constructive pushback: How do leaders intelligently influence others in order to disrupt the status quo?

Link from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey discuss how you can bring your mission (the goal of your organisation) to life, through using their simple CIA method.

Here is a taste of what Dan and Tracey cover in the conversation.

• What is a best practice organisational mission?
• Why is it important to have a good organisational mission?
• An explanation of the 3 areas of their CIA method that helps you understand how to bring your mission to life
• Communication of your mission: How are you communicating your mission to your people? What are all of the different ways that you are communicating your mission and what opportunities exist to make it better?
• Interactions: What are the different interactions people have within your organisation and what are the best ways to bring your mission to life through these interactions?
• Alignment: Are goals and rewards aligned, to ensure that people are driving towards the achievement of your mission?
• Tips on how to measure your effectiveness of bringing your mission to life

Link from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan talk about journey mapping and the value it can provide to your organisation when you get to see things through your client's eyes.

Here’s a taste of what Dan and Tracey cover in the conversation.

• How journey mapping can benefit your organisation and can help you to see your entire service offering from a strategic point of view.
• The different types of journey maps and how to use them. Including the difference between a Journey Map and a Process Map
• The process of creating a journey map (Steps, tips, and tools you can use to create them).

Links from the episode​

• U.N Women Australia Journey Mapping Case Study: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan discuss the importance of setting ambitious goals, the role they play in fostering innovation, and what organisations can do to set ambitious goals.

Here’s a taste of what Dan and Tracey cover in the conversation.

• The role ambitious goals play in helping organisations change their status quo.
• Innovation comes from necessity, and there is no right time.
• Ambitious goals motivate people to innovate and encourages them to do things in a creative way instead of doing things the way they've always done.
• What can organisations do to set ambitious goals?
• The importance of celebrating milestones while working towards your goal
• The importance of collaborating with people at all levels when creating goals

Links from the episode​

• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan discuss ‘When is the right time for innovation?’ And the importance of having an innovation culture in organisations.

Here’s a taste of what Tracey and Dan cover in the conversation:

• How to set aside and invest time for innovation as a constantly busy organisation.
• Finding the balance between everyday work of the organisation and innovation, as a way of preventing future problems.
• The importance of providing training in groups for employees in organisations for driving innovation.
• Changing the perspective surrounding innovation not as a distraction from achieving maximum impact, but rather as a facilitator for achieving maximum impact.
• What is the cost of inaction, of not innovating as an organisation?

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey is joined by April Long, the acting CEO of Shine for kids, to discuss how innovation helped the organisation grow. April also discusses the work Shine for Kids supports children and families impacted by the criminal justice system.

Here’s a taste of what Tracey and April cover in the conversation.

• Steps Shine for kids took to provide quality services during COVID.
• Innovation is about creativity. It's about going back to old ways of doing things and adapting them to the new environment.
• Shine for kids' approach to navigating the challenges they face.
• What Shine for Kids does to ensure they receive meaningful feedback to improve their services.
• Almost 70% of Aboriginal children and over 50% of all children currently sitting in youth prisons have had a parent in prison. Innovation can help break this cycle.
• Things that the Shine for kids looks forward to next year.

Links from the episode​

• Shine For Kids website: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley discuss how collaborating with other organisations that have similar missions is important for creating systemic change to address complex social issues. It explores how mapping stakeholders and using collective impact approaches can help organisations work together more effectively.

Here is a taste of what Tracey and Dan cover in the conversation:

• Collaboration is necessary for achieving big systemic changes, as one organisation cannot do it alone.
• Mapping players in homelessness space reveals partnership opportunities for innovation.
• Local councils, state, and federal levels require collaboration for policy decisions.
• Collective impact approaches bring together different players to solve problems and change systems.
• Collective impact model is a powerful way to enhance impact.

Links from the episode:

• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Doug Taylor, CEO of the Smith Family, to discuss how to create the right space to allow innovation with an organisation.

Here is a taste of what Doug, Dan and Tracey cover in the conversation:

• How do you create a totally different space for innovation?
• The role of leaders in creating the right environment for innovation.
• A discussion on the essentials of innovation, which are purpose, culture and psychological safety
• The role of institutions in improving society and the contributions of the Smith Family.

Link from the episode

• The Smith family website: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Elizabeth Drozd from Australian Multicultural Community Services (AMCS) to discuss the role of AMCS and their secrets for winning hearts and minds of the people in the diverse communities they support.

Here is a taste of what Elizabeth, Dan and Tracey cover in the conversation:

• How AMCS improves lives through care, support and empowerment.
• The importance of supporting people from all the culturally and linguistically diverse backgrounds.
• A discussion on the initiatives, projects, and ideas of AMCS to support and understand the diverse communities.
• Integrity, authenticity, focus, and time management are essential to the success of an organisation.
  
  

Link from the episode

• Australian Multicultural community Services: Click here
• The 'Innovate for Impact Self-Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey discuss “What is Innovation”, they discuss some common misconceptions and how person-centred innovation is the future.

Here is a taste of what Dan and Tracey cover in the conversation

• Innovation is about amazing customers with something that they can't imagine ever having lived life without
• Why person-centred innovation is the future
• Innovation is more about execution than being first to market with a new concept
• It's not just about AI and sexy new things, innovation can be just about creating better services and experiences through innovative service design
• Innovation is a change for a good reason, and it doesn't need to be something new; it can be pragmatic and practical to people.
• Innovation is about understanding the problem and finding the solution to that problem.
• Moving your services to an online form on your website, is not innovation, its most like just moving your experience to a different channel and can sometimes put the effort onto your client

Link from the episode

• Article about ‘Why innovation isn’t just about shifting your services online’ by Dan on Pro Bono Australia: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey talk all about the importance of building a person-centred and collaborative organisation, by equipping your people to collaborate with your clients as a standard way of working, rather than just on the occasional project.

Here is a taste of what Dan and Tracey cover in the conversation.

• The importance of building a person-centred organisation, rather than running the occasional co-design project
• Tracey talks about giving people the capability and the training that enables them to be person-centred
• Leaders can start by first understanding what information is currently available in their organisation, and then set it up in a way that enables people to understand what client’s need
• Dan shares about how you embed roles into your organization and create groups that people can consult and co-design with, to make it easy for people to be able to collaborate with your clients

Link from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey speak with Ortal Green, the CEO of Glittering Minds about the skills that need to be developed in a child for them to be successful in the 21st century.

Here is a taste of what Dan, Tracey and Ortal cover in the conversation:

• How the Glittering Minds program helps children develop skills such as creative thinking, empathy and collaboration
• Importance of safety and how being respectful of other people's ideas is going to make a creative and impactful environment
• Four different questions that break the pattern of thinking and promote creative and innovative thinking

Link from the episode

• Glittering Minds ‘Think Unique’ Book: Click here
• Glittering Minds Website: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey highlight the importance of delivering a great client experience. How having a big heart is necessary to deliver a great client experience but isn't everything, and some tips to consistently deliver a great client experience to the people you support

Here’s a taste of what Dan and Tracy cover during their conversation

• Tracey states the importance of being flexible in your approach to your service delivery. Different clients need different thing at different times
• Dan talks about good service design and giving employees the right tools and client experience training. 
• The role training plays in consistency of experience
• How your clients are the face of your organisation and clients don’t care about internal departments and whose fault it is
• Tracey states that while hiring, sometimes people look for experience rather than the attributes. However, solely experience doesn’t indicate the success of a person in a particular role. 

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Daniella Greenwood, they discuss the innovation opportunities that exist in residential aged care, plus where the sector needs to head in the future.

Here’s a taste of what Dan, Tracey and Daniella cover in the conversation.

• Daniella shares the work she has done as a consultant and activist within the aged care space.
• The importance of freedom to be seen as an individual.
• Why thought innovation needs to come from a human rights perspective.
• Participation in co-design: What is the best way to involve somebody, so that it’s comfortable, safe, and meaningful for them.

Links from the episode

• Daniella Greenwood on Linkedin: Click here 
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey share how constraints affect creativity and innovation, and can help your people to become even more innovative.

Here’s a taste of what Dan and Tracey cover in the conversation

• Tracey shares how constraints are helpful for creativity and innovation. 
• Discussion on how giving people some constraints and space to operate in working actually helps them stay focused and provides many other benefits. 
• Dan explains what design principles are
• The 3 different type of constraints you can implement on a project

Link from the episode

• HBR Article - Why Constraints Are Good For Innovation: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey talk about how to transform your organisation by creating a system that supports collaboration.

Here is a taste of what Dan and Tracey cover in the conversation.

• Dan talks about creating an organisational system that allows your clients to have a meaningful impact
• A discussion on how setting up the system, building a strategy and empowering people can make it easier for them to do a good job.
• Tracey talks about the importance of being able to see the impact to make sure that you are improving and having an impact on your clients.
• Humans love to collaborate. We are much happier when we are working with other people.

Link from the episode

• The 3-step process to turn feedback into action that delivers impact: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey and Dan are joined by Christine and Diana from Tell Touch, an easy to use feedback tool that is helping aged care organisations to improve their services and create better relationships with their consumers. They discuss the necessity of feedback and the role it plays in improving the experience you deliver to your clients

Here’s a taste of what Dan, Tracey, Christine and Diana cover in the conversation

• Tracey and Dan emphasize the importance of feedback and how you can use it effectively
• Christine and Diana introduce Tell touch, a digital complaints feedback system and how it is improving the collation and action of feedback in aged care
• How they went from working nurses to starting a tech company 
• The benefits of embracing feedback and creating a person-centric environment.
• The risks of not dealing with client feedback 
• How the best organisations are using feedback to fuel their future success

Links from the episode

• Tell Touch website: Click here 
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Tracey Newman and Dan Bentley speak with Jen Luff, COO of Ability First Australia, discussing how the Ability Forum provides a platform for people living with disabilities to have their voices heard and inform innovation. It also explores how organisations can tap into the Ability Forum to better understand the needs of people with disabilities.

Here is a taste of what Tracey and Dan cover in the conversation:

• Ability First's mission to incorporate lived experience in innovation work for people with disabilities.
• Ability Forum works with organisations to improve products, services and legislation for people with disability.
• Practical examples of how the forum can be used.

Links from the episode:

• Ability First Australia website: Click here
• Ability Forum website: Click here
• The Impacto Consulting website: Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey talk about the mindset of perceiving failure as the final destination. They believe that failure instead is just part of a learning process that can lead towards gaining the results you desire.  

Here is a taste of what Dan and Tracey cover in the conversation

• Tracey gives an example of Thomas Edison and quotes him, “I have not failed. I’ve just found 10,000 ways that won’t work.” 
• Tracey states when a leader has a mindset in believing failure is learning, it can facilitate innovation, where experimentation acts as the means to achieve the end. 
• Dan believes in reprogramming oneself so that you don’t think about failure, instead learning to focus on new ideas, innovation and experimentation. 

Links from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Dan and Tracey speak with Dr David Panter, CEO at ECH - an aged care service provider based in Adelaide, Australia. Together they discuss how ECH are creating person-centred and innovative aged care solutions.

Here’s a taste of what Dan, Tracey and David cover in the conversation.

• The creation and launch of two innovations - Dandelion and Billy
• How their innovation ‘billy’ is keeping people safe to live in their own homes while respecting their rights and privacy 
• The transformational journey of ECH to become a more person-centred organisation
• Co-designing for social connection including initiatives like walking football 

Link from the episode

• ECH website: Click here
• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here

In this episode, Alicia Hancock the director of Hancock Creative, along with Tracey and Dan discuss the six tips involved in communicating your impact which are; innovating the channels, the importance of setting goals, focusing on the audience, messaging, repetition and the type of content used in a story. 

Here is a taste of what Alicia, Dan and Tracey cover in the conversation.

• Knowing the outcomes that the organisation wants to achieve, Alicia talks about the ‘who’ factor - the people these organisations want to connect to, become a stakeholder, build a partnership with, etc. 
• A discussion on the benefits of being clear about what your goals are and using the most suitable medium to achieve those goals.
• The benefits of authentic storytelling and consistency in your messaging. 

Link from the episode

• The 'Innovate For Impact Self Assessment': Click here
• Impacto Consulting on LinkedIn: Click here
• Hancock Creative website : Click here