IN-the-Know – Details, episodes & analysis

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IN-the-Know

The Institutes CPCU Society

Business

Education

Frequency: 1 episode/16d. Total Eps: 100

IN the Know is your podcast connection to the top innovators, strategists, storytellers, thought leaders, movers, shakers, and go-getters in the risk management and insurance community. Along with host Chris Hampshire —an insurance industry veteran, CPCU designation holder, and a CPCU Society volunteer leader— you'll get an INside, UNSCRIPTED look at how they got here, where they’re going, and how YOU can benefit from their experience and INsight.

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🇫🇷 France - careers
21/02/2025
#83

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https://www.cpcusociety.org/iCore/Events/Event_Display.aspx?EventKey=IN2RISK22
21 shares
https://www.gallagherbassett.com/
6 shares
https://www.cpcusociety.org/
4 shares

https://www.linkedin.com/in/spenservillwock/
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https://www.linkedin.com/in/abipottercloughcpcu
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https://www.linkedin.com/in/danridler/?originalSubdomain=uk
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Making Industry Risks into Opportunities with Dale Porfilio

Wednesday, February 12, 2025 • Duration 28:32

In2Leadership keynote speaker Dale Porfilio, FCAS, MAAA, is the Chief Insurance Officer for the Insurance Information Institute (Triple-I) and President of the Insurance Research Council (IRC). In these roles, he leads the research and education activities of both organizations, working closely with Triple-I and IRC subject-matter experts to develop data-driven industry insights and analyses. Dale previously worked at Genworth Financial, Kemper, and Allstate for a total of 29 years. Dale is a Fellow of the Casualty Actuarial Society (FCAS) and Member of the American Academy of Actuaries (MAAA). In this episode of In the Know, Chris Hampshire and Dale discuss climate change, legal system abuse, and some of the topics that Dale will be addressing as the keynote speaker at April’s In2Leadership conference.

Key Takeaways

Dale grew up knowing that insurance was always a career option.
Actuarial sciences allowed Dale to apply his strengths to insurance organizations.
The 2025 insurance industry is in a dynamic state.
The outstanding response of the insurance industry to climate change.
Risk-based pricing is a critical consideration for carriers’ actuarial goals.
The importance of allowing market competition and less regulatory restrictions.
The name “legal system abuse” does matter.
Developments in the legal system abuse sphere.
The impact of third-party litigation funding on the commercial sector.
Strategies for improving the practice of third-party litigation funding.
Dale’s pragmatic take on the five-year future of the insurance industry.
Embracing technology in ways that are helpful to the future of insurance.

Quotes

“For me, I always knew that insurance was an option.”
“The 2025 insurance industry is in quite a dynamic state.”
“Allowing market competition and less regulatory restrictions is helpful overall.”
“How can we make the practice of third-party litigation funding as healthy as possible?”
“Insurance companies are here to make people whole. We don’t always need to have attorneys involved at the level they are today.”

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Developing Niche Products for Healthcare Providers with Maia Jarvis

Wednesday, January 29, 2025 • Duration 26:21

As Vice President of Operations at BLISCare, Maia Jarvis provides executive leadership for the company’s MGU activities, spearheads product development, and oversees the ever-evolving BLISCare insurance management platform. With over 10 years of experience in the insurance industry (focused on creating innovative, niche solutions) and more than two decades of leadership under her belt, Maia has mastered the art of problem-solving and resource-wrangling. A key player in the launch of the BLISCare captive, Maia now serves on its Board of Directors. Maia earned her BA from the University of Portland and her MBA in IT Management from Western Governors University. She holds CPCU and ARe designations along with several Salesforce certifications; she is working on her ACI (Associate in Captive Insurance) certification. In this episode of In the Know, Chris Hampshire and Maia explore the niche products offered at BLISCare, how this captive was formed, and the many exciting careers that can be found in the insurance industry.

Key Takeaways

Maia’s insurance career started, like so many, somewhat unintentionally.
The offerings at BLISCare began with a problem that needed to be solved.
Lessons learned as this niche bariatric program launched.
Marketing this targeted product started with word of mouth and has expanded with the help of medical provider referrals.
The benefits behind the decision to create this captive product.
Maia’s journey from executive assistant to establishing a captive product with alternative risk financing was successful, in part, because of her mentors.
An overview of the benefits of earning CPCU, ARE, and ACI certifications.
Maia’s IT Management MBA helps her understand how to cultivate solutions in the insurance industry.
The exciting role of IT in navigating industry pain points to find solutions.
Maia’s message to anyone who is considering an insurance career.
A promising look at the five-year future of the insurance industry.

Embarking on a Career in Insurance with Ben Boas

Wednesday, September 4, 2024 • Duration 26:36

Ben Boas is an Underwriting Trainee for Markel Specialty’s Environmental team in Richmond, VA. He graduated from the University of South Carolina’s Darla Moore School of Business in 2023 with a degree in Risk Management and Insurance, with a concentration in Business Analytics. Throughout his academic career, Ben completed various internships with Wholesale & Specialty groups as well as the Philadelphia Insurance Companies. He served as the University of South Carolina’s Gamma Iota Sigma chapter president and was a CPCU Society student member. He currently holds an ARM designation from The Institutes and is pursuing both his CPCU and ASLI designations. In this episode of the In The Know podcast, Chris Hampshire and Ben discuss his internship opportunities, how writing has impacted his career, and his experiences as a member of Gen Z entering the insurance industry.

Key Takeaways

Ben’s interest in golf led him to explore Risk Management and Insurance.
The internship and full-time position offerings of Gamma Iota Sigma.
Ben’s experience with WSIA internships was an experience like no other.
Key takeaways regarding networking in the insurance industry.
A Philadelphia insurance internship allowed Ben to learn more about the marketing aspect of the industry.
The role that networking played in Ben securing a position at Markel.
The value of earning designations throughout your career.
As a CPCU scholarship recipient, Ben began working on his designation before he graduated.
Attracting Gen Z talent to the insurance industry by effectively marketing the opportunities.
A look at the growing future of the insurance industry.
Ben’s goals for his career trajectory include emerging trends and an MBA.
A five-year look at the growth of technology use within the insurance industry.
Ben’s advice for his early-career self.

The Future of Insurance Talent with Connor Thomson

Wednesday, August 21, 2024 • Duration 26:10

Connor Thomson is a second-year law student at Villanova University Charles Widger School of Law. After graduating summa cum laude with University Honors from Saint Joseph’s University’s Maguire Academy of Insurance and Risk Management in 2022, he matriculated to Villanova University Charles Widger School of Law. In March 2023, at the age of twenty-three, Connor earned the Chartered Property Casualty Underwriter (CPCU) designation and began his tenure at Stickley Law, LLC, a boutique insurance defense firm that specializes in fighting fraud. In this episode of the In The Know podcast, Chris Hampshire and Connor consider what Gen-Z is looking for in the insurance industry, what compelled Connor to earn his CPCU designation at such a young age, and what the future of the insurance industry could look like.

Key Takeaways

Connor is a law student and one of the youngest CPCU designations ever.
Claims is the aspect of insurance that most appeals to Connor.
The value of earning a CPCU designation at an early age.
The impact of internships on a successful start to the insurance industry.
Volunteer work during law school has helped Connor identify his future.
Connor’s experience on the stage at In2Risk.
Ocular disability has impacted, but not limited, Connor’s determination to succeed.
Writing and researching are key elements of Connor’s continued education.
Connor’s message to Gen Z about a future in the insurance industry.
A five-year look at the future of the insurance industry.
Connor’s advice to his early career self.

Quotes

“I didn’t know much about insurance at the time, but I did a lot of research and learned that insurance is about more than selling policies.”

Adopting a Flux Mindset with April Rinne

Wednesday, August 7, 2024 • Duration 32:28

April Rinne is the opening keynote speaker at the upcoming In2Risk event and is a trusted advisor to well-known startups and companies, financial institutions, nonprofits, think tanks, and governments worldwide. For over two decades, she’s been known for seeing emerging trends early, understanding their potential, and helping others do the same. April is a bridge-builder between stakeholders, priorities, business models, markets, and those excited about change and those resistant to it. Not only is she a guide to developing a “flux mindset,” she’s also ranked one of the 50 Leading Female Futurists in the world by Forbes. She is a Harvard Law School graduate, a Young Global Leader at the World Economic Forum, a member of the Silicon Guild and Thinkers50 Radar, a Fulbright Scholar, and the author of the international bestseller Flux: 8 Superpowers for Thriving in Constant Change. In this episode of the In The Know podcast, Chris Hampshire and April explore the flux mindset — what it is, how it differs from a basic approach to change, and how it can enhance your career. April touches on the 8 superpowers for thriving in constant change, from seeing what’s invisible and getting lost to knowing you’re enough and letting go of the future.

Key Takeaways

April dives deep into the exact moment that secured her passion for a flux mindset.
April’s perspective on change and how to more effectively approach it.
How can we learn to show up better for impending change?
An overview of April’s 8 superpowers for thriving in constant change.
Tackling technology changes in the insurance industry.
The alarming role of AI in creating greater uncertainty in the world today.
Addressing the industry talent gap through a focus on career growth and evolution.

Living By the CPCU Code with Bruce McEwan

Wednesday, July 24, 2024 • Duration 27:28

Welcome to the 100th episode of the In The Know podcast! Today’s guest Bruce McEwan is the principal of PROMANCON, an insurance and risk management consulting organization specializing in management, risk management, conflict management, and related organization change projects. Based in Hawaii, Bruce is a retired executive manager for Young Brothers, Limited, a Marine freight transportation company. During his 29-year career as a risk manager, Bruce identified, analyzed, and evaluated risks and developed plans for mitigating and managing risks of many types. In this milestone episode of the In The Know podcast, Chris Hampshire and Bruce discuss his life as a risk manager, his current work in the consulting world, and his thoughts on the future of the industry, including ways to attract new talent.

Key Takeaways

Bruce recalls his entrance into the insurance world and CPCU Society.
The impressive responsibilities that Bruce oversaw in his early years.
Unique challenges of working in the insurance industry in Hawaii.
Recognizing the value of the CPCU designation and recruiting employees who hold it.
The importance of sharing industry knowledge with others, especially in retirement.
Bruce’s motivation behind writing his article regarding the CPCU code.
Being a professional means upholding the responsibility to develop and maintain needed skills.
Tactics for attracting and developing talent to the insurance industry.
Bruce’s networking advice to his early career self.
Key elements of successful risk management programs.

Quotes

“I recognized that if I was going to be successful as a risk manager, then I best take advantage of the associate courses offered by the institute.”

The Craft of Retail Risk Management with Janet Coffey

Wednesday, July 10, 2024 • Duration 24:06

Janet Coffey is the Enterprise Risk Global Manager of Michaels Stores, one of the largest arts and craft retailers in the United States. With over two decades of risk management experience, Janet is a graduate of Dallas Baptist University and has served as a director of risk management and a risk management consultant. In this episode of the In The Know podcast, Chris Hampshire and Janet explore the world of risk management, Janet’s experiences within the retail sector, and her thoughts regarding the future of the industry and talent development.

Key Takeaways

Janet’s unexpected entrance into the world of risk management.
The appealing and evolving nature of risk management and claims.
Key changes in the evolution of the insurance industry over the last two decades.
Janet’s experience as a female leader in the insurance industry.
The encouraging and needed evolution of the industry.
Successful strategies for attracting new talent into the industry.
The value and impact of AI in the future of safety, culture, and the bottom line.
The importance of getting involved in professional networking opportunities.
The evolving role of risk management over the course of Janet’s career.
Changing exposures in the retail space in a post-pandemic world.
Utilizing information and technology data to make strategic business moves.
Janet’s advice for anyone considering the risk management track.
A look to the five-year future of the insurance industry.
Janet’s advice and insights from the early years of her career.

Quotes

“I do believe that the insurance industry is evolving and growing, more on the domestic side than the international side.”

Digital Transformation in the Insurance Industry with Paul Roderick

Wednesday, June 26, 2024 • Duration 24:57

Paul Roderick is a digital product owner and operations manager at Midwest Employers Casualty (a WRB company), where he’s deeply involved in digital transformation and process improvement initiatives, as well as bringing technical and business colleagues together. Previously, he led a public entity risk management and insurance program, using a technology-forward approach to streamline operations. He is a current member of the CPCU Society’s Technology and Innovation Committee. In this episode of the In The Know podcast, Chris Hampshire and Paul discuss the current state of the carrier side of the insurance industry, Paul’s experience with working for a public entity, and what he sees happening in the future of risk management.

Key Takeaways

Working in a family business gave Paul early exposure to a wide variety of aspects of business.
Key differences in Paul’s transition from the public entity sector to the carrier sector.
The wide variety of skill sets required in insurance is what keeps him engaged in the industry.
Paul’s approach to the need for digital transformation systems in the insurance sector.
Tactics for recruiting new talent to the technology facet of the industry.
Overcoming common stumbling blocks when leading a digital transformation project in insurance.
The benefits of increasing involvement in the insurance community beyond just in your workplace.
Paul’s experience expanding his knowledge and helping others in the CPCU society.
The potential future impact of the digital side of the carrier transformation.
Paul’s time with a public entity helped to prepare him for his role at a carrier.
A look at changes in the future of the insurance industry as a result of AI, coverage and claims, and blockchain offerings.
Paul’s encouraging advice for his early career self.

Find Your Personal Power with the Success Doctor, Shirley Davis

Wednesday, June 12, 2024 • Duration 30:56

Dr. Shirley Davis is the President and CEO of SDS Global Enterprises, Inc., and will be the closing keynote speaker at the In2Risk Conference this fall. Dr. Davis brings a unique background as a seasoned HR and Diversity & Inclusion global thought leader, a senior executive, a certified leadership coach, and a former Chief Diversity & Inclusion Officer for several major Fortune 100 companies. She has worked in more than 30 countries on five continents and delivers more than 80 speeches a year. She is the former Global Head of Diversity, Inclusion, and Workplace Strategies for the Society for Human Resource Management (SHRM) and earned the highest designation in the speaking industry as a Certiﬁed Speaking Professional, bestowed by the National Speakers Association. She holds a Bachelor’s in Pre-Law, a Master’s in HR Management, a Ph.D. in Business and Organization Management, and is a former Ms. America United States. She is also a featured author for LinkedIn Learning’s online course, entitled “Inclusive Leadership.”

In this episode of the In The Know podcast, Chris Hampshire and Dr. Davis explore innovative strategies for attracting the best talent, developing future leaders, and enhancing inclusiveness and involvement in the insurance industry.

Key Takeaways

A lifelong learner, Dr. Davis started in banking and has worked in a wide variety of industries.
As a woman of color, Dr. Davis has earned her place at the table as a credible voice and now shares her empowering strategies with others.
Bringing your best self to work starts with working at an organization that values great talent.
Developing a meaningful life starts with the internal work of finding your personal power.
The power of analyzing the “what if” questions that plague all of us.
Dr. Davis’s advice on the best way to attract new talent to the insurance industry.
Developing talent and clearly defining the career path starts with closing the leadership gap.

Claiming Resilience in the Insurance Industry with Kristi Fox

Wednesday, May 29, 2024 • Duration 28:02

Kristine A. Fox, CPCU, AIC-M, ARM, AIC, API, AINS, SCLA-Gold, is the Midwest regional claims manager for the Property Americas Division of Sedgwick, where she organizes deployment of field resources and oversees client accounts. Fox has over 20 years of experience in property-casualty claims, ranging from homeowners and auto losses to general liability, and has also supervised commercial trucking liability claims. She is a past president of the Omaha CPCU Society Chapter. In this episode of the In The Know podcast, Chris Hampshire and Kristi discuss all things claims, from the onset of Kristi’s career to the future of claims, how she has pivoted to become an engaging resilience speaker in the industry, and how to more effectively attract talent to the claims space.

Key Takeaways

A help-wanted ad evolved into Kristi’s 20-plus-year career in insurance.
The helpful aspects of the insurance industry that first appealed to Kristi.
Kristi’s message of caution and encouragement for anyone who is considering a career in claims.
The evolution of training tactics in the industry.
Offerings that currently have the biggest impact in the claims space.
Major technology initiatives that are enhancing the claims experience.
Defining resilience as a critical component of the insurance industry.
Claims handling and adjuster expectations as they have evolved over the years.
The impact of involvement in the CPCU Society on Kristi’s career.
A five-year look at the future of the insurance industry.
Kristi’s long-view advice to her early career self.

Quotes

“What a lot of people don’t think about with insurance is that we are in a helping world.”
“I know that I’m having a positive impact on people and helping them through something really difficult.”

IN-the-Know – Details, episodes & analysis

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IN-the-Know – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

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Other43

LinkedIn30

Amazon5

RSS feed quality and score

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Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Other43

LinkedIn30

Amazon5