Humans of CX - Ozonetel | My Podcast Data

Podcast details

Technical and general information from the podcast's RSS feed.

Site

RSS

Apple

Recent rankings

Latest chart positions across Apple Podcasts and Spotify rankings.

Shared links between episodes and podcasts

Links found in episode descriptions and other podcasts that share them.

See all

RSS feed quality and score

Technical evaluation of the podcast's RSS feed quality and structure.

See all

Publication history

Monthly episode publishing history over the past years.

Latest published episodes

Recent episodes with titles, durations, and descriptions.

See all

Trends and Challenges in E-commerce Customer Experience with Sandeep Sachdeva

Season 1 · Episode 25

Monday, July 15, 2024 • Duration 21:07

Welcome to this episode of Humans of CX with your host, Garima. Our guest today is Sandeep Sachdeva, Head of Customer and Seller Experience at Snapdeal. Join us as we delve into the world of customer experience. Discover Sandeep's journey and insights as the Head of Customer Experience at Snapdeal. Learn about the skills needed for a successful career in customer service, the importance of employee empowerment, and Snapdeal's focus on customer delight. Explore the challenges of fragmented customer interactions and the future of AI-powered customer service. Don't miss out on this engaging discussion on e-commerce customer experience.

Read moreCollapse

Beyond Last-Mile Delivery: The Future of CX in E-commerce with Shilpa Gupta

Season 1 · Episode 24

Friday, June 14, 2024 • Duration 28:48

Shilpa Gupta, Chief Supply Chain Officer and Head of Customer Experience at HomeLane, joins us to explore the growing importance of CX from the communication challenges of last-mile delivery to the importance of trust, transparency, and predictability in customer delight. Discover how technology and human empathy intersect to create seamless experiences, and gain insights into the future trends shaping the eCommerce industry.

Read moreCollapse

Improving Customer Interactions through Conversational Continuity with Mithila Mahajan

Season 1 · Episode 23

Friday, May 3, 2024 • Duration 46:02

Mithila Mahajan is the Global Head of Customer Experience at BDx Data Centers, a global data center platform offering secure, scalable, and sustainable digital solutions and infrastructure. She shares her experiences and insights from the world of CX within the data center industry. Mithila touches on the evolving expectations of customers, the role of empathy, and the core values of customer-centricity.

Read moreCollapse

The Importance of Delivering Predictable & Efficient CX with Manish Nachnani

Season 1 · Episode 22

Monday, April 15, 2024 • Duration 49:54

Manish Nachnani is the Head of Customer Experience at Zuno General Insurance, and he discusses the importance of customer experience in the insurance industry. He shares his insights on topics like seamless services, trust-building, personalization, and the challenges of implementing customer experience initiatives. Discover how a simple and consistent approach forms the foundation of customer excellence.

Read moreCollapse

Achieving CX Excellence: An Ongoing Journey with Ankur Agrawal

Season 1 · Episode 21

Wednesday, March 13, 2024 • Duration 30:41

This week we’re joined by CX Expert Ankur Agrawal, former SVP and Head of Customer Experience at Paytm, Ola, MakeMyTrip and Snapdeal. He shares his insights on the importance of understanding customer expectations, analyzing feedback, and combining it with data to enhance the overall experience. Ankur also delves into the impact of AI on contact centers and the role they play as treasure troves of customer conversations. Don't miss this engaging conversation to enhance your own customer experience journey.

Read moreCollapse

The Wakefit Way of Growth with Rachit Saran

Season 1 · Episode 20

Thursday, February 22, 2024 • Duration 36:51

Rachit Saran, VP of Customer Experience at Wakefit, joins us to discuss Wakefit’s three pillars of growth and success, why enhancing employee experience leads to improved customer satisfaction, the company's vision for the future, and how they are using AI and automation to enhance the customer experience.

Read moreCollapse

From Gen Alpha to Gen Z: How to Tailor Your CX to Different Generations with Tanish Mathur

Season 1 · Episode 19

Tuesday, January 30, 2024 • Duration 38:21

Tanish shares his insights on the importance of customer experience in the banking and finance industry. He delves into the role of AI, security measures, and global banking and the impact of events like the pandemic. Discover how technology can enhance the customer experience while maintaining a human touch.

Read moreCollapse

Balancing Technology and Empathy with Arvind Singh

Season 1 · Episode 18

Wednesday, December 13, 2023 • Duration 20:06

Arvind Singh, Chief Technology and Product Officer and EVP of IT at Puravankara joins us to discuss where customer experience falls in the real estate sector, highlighting the need to place customers at the center of all operations, the importance of balancing empathy and technology, and strategies for meeting customers where they are to ensure a seamless experience.

Read moreCollapse

CX Strategies that Transform Businesses with Suraj Shetty

Season 1 · Episode 17

Wednesday, November 29, 2023 • Duration 45:45

Suraj Shetty, Head of Customer Experience and Learning & Development at both Kissht and Ring, joins us to discuss how brands should respond to customer outrage on social media; how working in CX can sometimes affect mental health, and the best ways to respond to it; and how remote working changed the CX landscape forever.

Read moreCollapse

Empathy for the Frontline with Matt Dale

Season 1 · Episode 16

Thursday, August 24, 2023 • Duration 51:27

Matt Dale, Founder of Moxie CX, joins us to discuss the importance of empathy towards frontline CX professionals, the key to focusing on both urgent and important tasks, and how to navigate difficult decisions.

Read moreCollapse

Humans of CX – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Humans of CX – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Apple Podcasts

Spotify