Human Powered: High-performing agency & consultancy teams – Details, episodes & analysis

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Human Powered: High-performing agency & consultancy teams

Trenton Moss: Exited agency founder & bestselling author

Business

Frequency: 1 episode/237d. Total Eps: 45

Ready to build an agency or consultancy you’re proud of? You’re in the right place. In each episode, you’ll hear exclusive insights from agency and consultancy leaders who’ve built thriving businesses. Discover how they create high-performing teams and build high-performing and sustainable businesses. You can implement their suggestions in your business and see real results. Hosted by Trenton Moss, leadership coach, exited agency founder and author of the bestselling book, Human Powered.

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Data updated on 10/09/2026

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Score global : 42%

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Merging four businesses into one team - with Nick Towers

Monday, September 7, 2026 • Duration 32:21

How do you lead through mergers, restructures and AI disruption without losing the trust of your team?

Nick Towers is CEO of the digital experience consultancy Remarkable. Since taking over the business, he went on to acquire three more businesses before bringing them together under a single brand. Along the way, he's led restructures, international expansion and difficult redundancies while keeping people and culture at the centre of every decision.

In this episode, Nick shares how he:

Brings multiple businesses together by involving people early and building trust through constant communication
Creates certainty during change by explaining the process and timelines, even when the outcome isn't yet known
Uses the ADKAR change framework to structure communication, training and adoption during major change
Builds a culture around being a genuine joy to work with - for clients, colleagues and the wider community
Treats AI as a growth opportunity rather than a headcount reduction exercise, positioning it as an enabler instead of a threat
Balances global consistency with local culture so teams feel part of one business wherever they work

Nick offers a thoughtful perspective on leading through uncertainty, showing that successful change depends as much on trust and communication as it does on strategy.

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Leading creative teams through trust, not control - with Julie Oxberry

Monday, August 17, 2026 • Duration 22:44

How do you build an agency where people don't just work – they genuinely want to belong?

Julie Oxberry is Co-Founder of Household, the brand experience design agency in London and New York. 22 years after launching the business, she shares how culture is built through trust, communications and giving creative people the freedom to do their best work.

In this episode, Julie shares how she:

Builds belonging through deliberate rituals, from weekly agency-wide meetings to fast-paced Pecha Kucha sessions that help people get to know each other
Uses transparency, shared ownership and B Corp principles to create a culture built on trust rather than hierarchy
Links everyone’s objectives directly back to the agency's growth plan, ensuring performance is measured through both results and values
Believes creativity thrives when people have clear commercial boundaries, fast decision-making and the freedom to move without micromanagement
Applies the idea of creating "fans, not customers" internally, building a team that stays committed because it understands and believes in the business
Learnt that leadership means communicating before every answer is known and stepping back so others can step forward

Julie offers a thoughtful perspective on building an enduring creative business - showing that trust, transparency and a genuine sense of belonging create a stronger business than control ever can.

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Building one business across 16 offices - with Toby Southgate

Monday, July 27, 2026 • Duration 36:39

How do you evolve a founder-led agency into a truly global business - without losing the entrepreneurial spirit that made it successful?

Toby Southgate is Global CEO of We Are Social, the socially-led creative agency. Having taken over from the founders, he now leads 1200 people across 16 offices worldwide, helping the business mature into its next stage of growth while protecting the culture that fuelled its success.

In this episode, Toby shares how he:

Turned 16 independently operating offices into one connected global agency through structure, communication and shared leadership
Introduced the idea of a global constituency, so everyone sees themselves as part of something much bigger than just their local team
Believes leaders should communicate change relentlessly, explaining not just what's happening but why it matters
Protects teams by absorbing commercial pressure rather than passing it down through the organisation
Preserves an entrepreneurial mindset by giving teams space to adapt inside clear behavioural frameworks
Embeds culture throughout the employee journey instead of relying on values written on office walls

Toby offers a thoughtful perspective on leading after founders, building trust through transparency and creating an organisation where people feel connected, supported and able to do their best work.

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Leading growth by letting go of control - with Ben Tye

Monday, July 6, 2026 • Duration 36:50

How do you scale a consultancy without becoming the bottleneck yourself?

Ben Tye is CEO of Gate One, the growth transformation consultancy within Havas. Alongside leading a 300-person business across three continents, he also works as a psychotherapist - giving him a unique perspective on leadership, organisational change and human behaviour.

In this episode, Ben shares how he:

Explains why giving someone your complete attention is often more valuable than offering a quick solution
Uses psychotherapy principles to uncover what sits beneath resistance, conflict and indecision inside leadership teams
Trains managers to coach rather than rescue, reducing dependency and encouraging genuine accountability
Organises a growing consultancy around “bases” that give people both a sense of belonging and a platform to grow from
Transitioned Gate One from founder-led decision-making to distributed leadership with clearer ownership across the business
Learnt that the hardest leadership shift is letting teams solve problems without stepping in to fix them

Ben offers a thoughtful perspective on what leaders need to unlearn as their organisations grow - and why curiosity often beats certainty.

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Building confidence during agency-wide change - with Chris Jones

Tuesday, June 16, 2026 • Duration 34:15

How do you transform an established agency without losing the people who made it successful in the first place?

Chris Jones is CEO of Space & Time, the growth marketing agency he acquired through a management buyout in 2018. Since then, he’s led the business through a major repositioning to focus on commercial growth, innovation and long-term client impact.

In this episode, Chris shares how he:

Protected the agency’s strongest qualities while redesigning how the business delivers value to clients
Reframed client conversations around revenue, business outcomes and commercial impact rather than marketing metrics
Developed a 10-year AI vision centred on amplifying human talent rather than replacing it, helping drive adoption across the business
Built an innovation culture by giving employees the confidence to experiment with AI and lead new initiatives
Created an internal ‘Netflix-style’ learning platform where teams share innovations, experiments and lessons across the agency
Helped sceptical employees embrace major change through direct conversations, transparency and relentless communication

Chris offers a practical perspective on agency transformation, showing that change is rarely about processes alone. It comes from creating clarity, communicating consistently and helping people build confidence in the journey ahead.

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Building transparency through change & uncertainty - with Rebecca Crook

Tuesday, May 26, 2026 • Duration 33:45

How do you step into your first CEO role, make difficult restructuring decisions whilst merging two businesses and still build trust quickly?

Rebecca Crook is CEO of MSQ DX, the digital impact company. She leads a 150-person business across the UK and Spain as part of the wider 550-person global MSQ DX group.

In this episode, Rebecca shares how she:

Learned that first-time CEOs should throw away their perfect 100-day plan and spend far longer listening than acting
Redefined high performance around client commercial outcomes - and not utilisation, delivery milestones or agency output
Built trust during a major merger through radical transparency, open access and a genuine “Ask Me Anything” culture
Created unusually high engagement with internal comms with optional all-hands deep dives, team-led sessions and practical forums
Hired an AI Collaboration Director to align the business around an AI strategy for its people
Uses office culture deliberately to accelerate learning - especially for younger talent who benefit from informal day-to-day exposure

Rebecca offers a candid look at leading through uncertainty, making difficult calls early and why trust is the operating system behind meaningful change.

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Leading change without losing your people - with Annabelle Walters

Friday, May 8, 2026 • Duration 26:56

How do you transform a 1600-person global agency without leaving your people behind?

Annabelle Walters is Global Chief People Officer at Jellyfish, leading the people and talent strategy across 30 offices in 22 countries. She’s helping reshape performance, culture and leadership while preparing the business for an AI-driven future.

In this episode, Annabelle shares how she:

Defines high performance around impact - and not visibility, busyness or activity
Pushes leaders to talk openly about change, rather than letting uncertainty fill the gaps
Treats AI adoption as a shared responsibility between the business and individual employees
Rebuilt performance management to connect individual goals to wider business outcomes
Explains why removing line managers created distance between leaders and their people
Uses radical transparency, frequent town halls and open dialogue to keep a global business aligned

Annabelle offers a candid perspective on how to lead people through large-scale transformation and prepare teams for an AI-shaped future.

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Building a business where everyone thinks like an owner - with Alex Willcocks

Tuesday, April 14, 2026 • Duration 32:11

How do you build a culture that people believe in - and behave differently because of?

Alex Willcocks is Founder and Managing Director of Engage, a 60-person digital agency. He’s grown the business over the past 18 years with a relentless focus on people, culture and performance. More recently, he transitioned the business to employee ownership.

In this episode, Alex shares how he:

Created three values that are deliberately impossible to copy into any other business
Uses those values as an anchor for performance and to shape how people think and act
Built a detailed competency framework where behaviours map directly back to each value at every level
Reframes performance improvement plans as a way to support people back to their best, not manage them out
Introduced employee representatives on the board to improve decisions and remove a “them and us” dynamic
Runs the “Elympics” to drive energy, wellbeing and connection - while raising money for local charities

Alex shows what it looks like when culture is consistent over time, and how clarity, ownership and shared standards compound into real performance.

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Building a Best Place to Work - with Jessica Hargreaves Paczek

Tuesday, March 17, 2026 • Duration 28:48

How do you keep culture sharp, standards high and people engaged as an agency grows?

Jessica Hargreaves Paczek is CEO of Pretty Green, the creative comms agency behind global fame-making campaigns. She leads a 70-person team and has helped build an agency that’s been named a Best Place to Work for four years in a row.

In this episode, Jess shares how she:

Uses EOS to give everyone clear accountabilities, quarterly priorities and a strong sense of where they fit
Treats people, purpose and performance as inseparable (rather than seeing culture as a side project)
Has turned their values into behaviours, giving teams practical permission to take smart risks and give clearer feedback
Invests heavily in team feedback, from CEO one-to-ones to internal focus groups that surface issues leadership might otherwise miss
Brings talent, onboarding, retention and social impact close together through a heavily resourced people function
Runs the ‘CanCanLion’ Awards, to recognise and reward outstanding ‘less ordinary’ and creative work

Jess offers a thoughtful look at what it takes to build a high-performing agency culture - more clarity, more listening, more repetition and a willingness to keep tightening the system as the business evolves.

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Growing fast without losing humility - with Chris Pearce

Episode 36

Tuesday, February 24, 2026 • Duration 29:53

How do you grow 37% in a tough market without letting culture, trust or performance slip?

Chris Pearce is Managing Director of Greenpark, the global digital content agency. He’s been running the business for the past 18 months, leading a team of 250 people across six countries during a period of rapid growth.

In this episode, Chris shares how he:

Defines high performance using the trust equation - credibility, reliability and intimacy
Recognises that leaders cast a shadow - and that people copy what you do, not what you say
Knows that impact intended and impact felt are rarely the same
Uses multi-channel repetition to keep values front of mind across a remote, global team
Resists panic hiring during rapid growth, even when teams are stretched and momentum is high
Invests heavily in operational rigour, recognising that growth can easily mask deeper problems

Chris offers a grounded perspective on scaling at pace - and on why humility and trust matter most when momentum is high.

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Human Powered: High-performing agency & consultancy teams – Details, episodes & analysis

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Human Powered: High-performing agency & consultancy teams – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Apple Podcasts

Spotify