Hotelier Excellence™ – Details, episodes & analysis

Right now, hoteliers are frustrated as hell that their revenue, business and income (for those employed in the industry) has crashed

It's only natural that they are all feeling unsure and anxious on how things will play out...and moreover having to operate not just their hotels but themselves in 'problem state' or 'at effect' of the pandemic.

If we do nothing, then there's the risk that there will be no business, or income for anyone!

At times like this, every business as well as individual needs to develop or create the ability in themselves to be and remain 'at cause' or in a 'solution mindset'.

This helps find a way or even make a way to continue progressing, even if it's a step at a time.

In our trainings, we focus heavily on 'Creating a Solution Mindset' - and as my contribution to my industry and to this community, I would like to share a free workbook that is a quick win and handy tool to use when faced with a 'problem'

I hope you will find it useful and that it will make the difference you are looking for.

https://pages.hotelierexcellence.com/solution-mindset-workbook

You can watch this video on our facebook group as there are some elements shared on the screen. 

We study language, grammar and vocabulary at school.

We learn communication style at home.

How does this affect your hotel environment?

Sharing some tips on how to make your communication more effective.

Hoteliers are transitioning into a new unknown world....new ways, new processes, new mindsets.

 So I've had a lot of feedback from people who wanted to join our Facebook group (https://www.facebook.com/groups/hotelierexcellence) , and the cover on the Facebook group, for those of you who are already there, talks about creating your new avatar in the new normal.

Everybody was wondering what the whole thing about creating your new avatar is...Especially  into  the new normal...what that entails and what it's all about. 

So I just thought I'd come up quickly and talk about this in terms of what I believe and what I think.

In this podcast, you will find information on :

1. What is an Avatar?

2. When is a new Avatar needed?

3. How to create one. 

And no, we are not referring to the Facebook or other emoji avatars that most apps have, but instead YOUR Avatar, the New You in the New Normal.

And you can also register your interest to stay in contact on how we can help.

https://pages.hotelierexcellence.com/mindset-courses

Tennis is THE only sport in the world, where 1 individual is in a contest with another to win the coveted prize / match. 

In team sports, you have your team to support and share the responsibility and tasks . But in tennis, it's the player has to rely entirely on  himself/herself to achieve what they wish to.

Unlike other individual sports like boxing, wrestling, martial arts which are also 1-2-1s, in tennis, the competitor isn't allowed to be coached between sets or points. 

Once a match begins, it's entirely up to the player's skill to achieve the winning result.  And where the skills are matched, it's the one with the winning mindset who takes the price (and the runner up gets half of the prize money)...Such is a difference between winning, and not winning.

In my FB live at https://www.facebook.com/groups/hotelierexcellence/  on 'The Tennis Mindset',  I've talked about what 3As can be used in our professional and personal lives to create the winning result we all SOOOO desperately need at this stage.

Interested in 'The Tennis Mindset' and how to use it for your professional and personal success?

Register yourself here: 

https://pages.hotelierexcellence.com/mindset-courses

And if you want to be part of an exciting and exceptional community of Hoteliers who are working at creating their new winning Avatar, join us at https://www.facebook.com/groups/hotelierexcellence/ 

Would you ask your Uber driver to decide on what car you should own and how and where you should drive it?  

Why then do you as a hotel owner or manager pass the responsibility to staff to decide on what online technology to use and what prices to enable?  

Last week, at our webinar on the "3 secrets to Online Distribution Success", this is exactly what happened.  

During the webinar, I shared the characteristics that are common to the hotels that fail to get more direct online revenue and keep the lion's share from it.  

One of these is where hotel owners or managers delegate the responsibility to the reservations team without making the effort to understand the online distribution landscape.  

"I believe the reservations manager should take a call on this stuff."  

This is a HUGE DON'T when it comes to creating a sustainable profitable online strategy.  

Now more than ever, is the best time for hotels to GET MORE DIRECT.  

Focus on creating a new Awareness, adapting your Attitude and design a different Approach.  

If you want to learn more, REGISTER YOUR INTEREST here - https://pages.hotelierexcellence.com/register-your-interest

Communication is Connection.  

Without 'Empowered Communication' one cannot have success.  

Would you like to know more?   

Download this FREE exercise and try empowering how communicate.   

https://hotelierexcellence.ck.page/c7c744a644 

---------------------------------------------------------------------------------------------------------------------------------------------------------

 In Hotelier Excellence's  ‘Empowered Communication’, the participants, through very simple exercises, have learned and benefited with : ​ 

✅ How to recognise disempowered mental states.  

✅ How to adopt a different style of 'speaking' (not the accent) 

✅ Create new learning so that no situation can overpower them and throw them off.  

Our 'students' have learned this very very important mindset tool and have made HUGE impacts on how they do things and achieve results.  

Do you want to achieve better results in the current scenario?  

Contact us directly for access to our VIP group where we share more.     https://www.facebook.com/groups/476839816308895/

Hey everyone.

So a lot of you came back to me asking for more information on us...who we are, how we came into being etc.

A lot of you know us already through the past many years of association. And some of you may not.

I am @Amisha Joshi-Bhardwaj - hotel industry professional since forever ago....and with me is Jose Luis Ucar - Communications Expert and co Trainer

Hotelier Excellence is an undertaking of Aurora Hospitality Limited (Revenue & Distribution Management) and come about via all these years of corporate and business experience.

Want to join us in your journey to Excellence?

Watch this space for our upcoming ‘Par Excellence’ training series.

Send me a direct message for access to our private group for Hoteliers wanting and willing to invest in their development, careers and business.

🗣 Feedback is very essential when it comes to sustaining Excellence. 💎

Hotel managers rely on great feedback from guests to measure of success. ✅

Hotel teams rely on great feedback from their managers for motivation.👏

Individuals rely on feedback from peers for support and carrying on. 🤝

However giving, receiving AND handling Feedback requires a different level of Awareness. 🤔

Unfortunately, these are not skills we are born with and need to develop them.

We cannot wait to build years of experience for them to build naturally..but instead can develop them if we know HOW. ⁉️

Would you like to learn the MOST EFFECTIVE method to Give, Receive and Handle Feedback your Hotel team / yourself?

Register your interest : https://forms.gle/uzgc6CgkpdoS3nPH6

and if you have't already ..ensure you are on our VIP group https://www.facebook.com/groups/476839816308895/?ref=bookmarks