Explore every episode of the podcast Home Care Strategy Lab
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| How to Become The Authority for Aging in Your Market (Kelly Adams) | 07 Apr 2025 | 01:07:42 | |
#4 "I had to learn the language of healthcare from the outside looking in." Kelly Adams, Owner of Beyond Home Care pulls back the curtain on what it really took to build trust with hospitals, discharge planners, and other professionals without a clinical background. From overcoming early knowledge gaps to creating her own seat at the table, she shares the practical strategies and mindset shifts that helped her position Beyond as a respected resource in her community.
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| The 3-Level Career Path for Caregiver Growth and Leadership (Aaron Stapleton) | 07 Apr 2025 | 01:05:31 | |
#3 Rather than treating caregiving as a job with a dead-end, Trinity In Home Care has built a structured, three-level career path that nurtures skills, offers leadership opportunities, and ensures long-term growth for caregivers. In this episode, we unpack the role, training, and responsibilities of each of the three levels and Aaron shares a compelling case for why investing in caregivers is the future of home care.
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| 3 Strategies to Achieve Long Term Office Staff Retention (Catherine Vergara) | 07 Apr 2025 | 01:03:56 | |
#2 Are you struggling to retain office staff members for longer than 2 years? You’re not alone. Long-term employee retention isn’t just about perks or paychecks—it’s about creating a workplace where people want to stay. In this episode, we dive into CareFor’s proven approach to building a culture that keeps office staff engaged for the long haul. From onboarding strategies that foster respect to unconventional ways to rebuild trust and communication practices that actually work, this conversation breaks down the formula for retention success.
This episode is brought to you by 52 Weeks Marketing. | |||
| Podcast Trailer - Welcome to The Lab with Miriam Allred | 31 Mar 2025 | 00:04:43 | |
#1 Welcome to the Home Care Strategy Lab! Listen to this quick trailer to hear why I left my day-job, why I love podcasting, and what you can expect from this new show. Learn more, subscribe, and follow along at homecarestrategylab.com. With six years of experience in the home care tech industry across sales, marketing, and partnerships, and as the creator of the highly-rated podcasts "Vision, the Home Care Leaders Podcast" and "Home Care U", Miriam brings her deep understanding of the home care landscape to this new venture. Home Care Strategy Lab goes under the microscope to dissect high-growth home care agencies, uncovering what works, what doesn't, and why. Join Miriam each week as we break down the science of home care, building a textbook of formulas to help you, a home care leader, craft your own success. Expect insightful analysis, real-world examples, and guidance from industry-leading sponsors to help your agency grow smarter and faster. Tune in every week to become the scientist of your own home care strategy. | |||
| How to Build Opportunity-Driven Relationships to Expand Service Lines (Kevin Smith) | 16 Apr 2025 | 01:06:15 | |
#5 Kevin Smith, CEO of Best of Care, unpacks the significant growth and diversification of his home care agency over the last 7 years. Kevin explains his entry into the family business and highlights the evolution from a primarily Medicaid-funded agency to one that now encompasses care management, move management, a home care acquisition, and private pay nursing. We discuss the strategic rationale behind these expansions, building key relationships, the challenges of integration, and Kevin's role as CEO amidst the growth. He also shares what he’s got his eye and pressing concerns for his business going into its next era.
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| How to Bridge the Gap Between CEO and Caregiver (Alex Chamberlain) | 22 Apr 2025 | 00:59:36 | |
#6 Alex Chamberlain, Owner of Easy Living, closes the distance between leadership and his Care Partners by drawing on his own experience in various roles, including as a CNA. He shares his strategies for "speaking caregiver" by creating detailed care plans that function as job descriptions and implementing a thorough "show and tell" orientation process. Alex dives into Easy Living's core values— consistency, setting yourself up for success, setting and meeting clear expectations, providing feedback early and often, and over-communicating—and explains how these principles are not just words but are actively lived by him, his office team, and his Care Partners to ensure everyone wins.
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| What's Beneath the Surface of the Caregiver Shortage (Christian Alaimo) | 20 May 2025 | 00:57:13 | |
#10 Christian Alaimo, Co-Founder of Caribou unpacks the caregiver shortage and what it will really take to fix it. We explore practical ideas—from performance scorecards and milestone tracking to tech and culture shifts—that will help make caregiving a respected, rewarding career. We highlight the opportunity and optimism about the future of caregiving, emphasizing the role of technology in transforming the caregiver experience and improving outcomes for clients and caregivers.
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| Strategies Behind Building a Dementia-First Home Care Business (Jonah Francis) | 13 May 2025 | 00:59:54 | |
#9 Pansy Home Care was founded by Jonah's Francis’ mother, Pansy, a CNA who immigrated from Jamaica. Initially, the agency provided general home care services before specializing in dementia care. In recent years, they’ve gone all in on being the Dementia home care agency in CT. They’ve refined marketing strategies, built strong relationships with GCMs and memory care communities, shifted their payer mix away from Medicaid Waivers, identified their right fit client and caregiver, and built every aspect of their operations around their Dementia-first identity. Jonah shares the strategic decisions they’ve made the past three years and their future goals of expansion while maintaining operational excellence.
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| What’s Holding Home Care Owners Back and Breaking Down Those Barriers (Deanna Keppel) | 06 May 2025 | 01:04:19 | |
#8 Deanna Keppel, Vice President of Assisting Hands Corporate Office joins the Lab to unload lessons learned from 16 years in home care operations—from office manager at a franchise to VP at the corporate office. We talk about leadership styles, time management, underutilized KPIs, job descriptions for owners, time in the business vs on the business and so much more! She also shares how Assisting Hands focuses on the importance of adaptability, leadership, and leveraging peer networking with their approach of being "guard rails, not train tracks" for their franchisees.
This episode is brought to you by 52 Weeks Marketing. | |||
| Think Like a Nurse, Lead Like a CEO (Laura Coyle) | 29 Apr 2025 | 01:04:53 | |
#7 Laura Coyle, the CEO of HomeWell Care Services of New Jersey, shares her unique journey from a nurse to home care CEO. She shares how she applies the 'Nursing Process' to operational strategies and decision-making. We break down the five stages: Assessment, Diagnosis, Planning, Implementation, and Evaluation and Laura explains how she applies these principles from small operational problems to large scale strategic planning.
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| 3 Differentiators Behind Family & Nursing Care’s $60M Family-Owned Business (Neal Kursban) | 17 Jun 2025 | 01:00:07 | |
#14 Not many home care companies have been operating for 50+ years or scale organically to $60M+. Neal Kursban, CEO of Family & Nursing Care shares the three areas that have supported their growth and helped them stand out in the crowded Maryland/DC market. We unpack delivering a white-glove client experience, paying and retaining caregivers at scale, and maintaining ownership of a family-owned agency while staying laser focused on the original mission. Neal Kursban on LinkedIn NBRI - customer, employee, and market research surveys | |||
| What One Hour of Care Really Costs Your Home Care Business (Dana Charumbira) | 10 Jun 2025 | 01:03:43 | |
#13 Everyone talks about revenue, but rates, wages, margins, taxes, travel time, mileage, shift durations, overhead… these are the real numbers behind your top line. Dana Charumbira, Managing Director of The Home Care CPAs, breaks down gross margins across common shift types—1, 4, 8, and 12 hours—and shows how each impacts your bottom line. Then we dig into overhead: how to calculate it, how to allocate office salaries, and how return on sales plays into smarter financial planning.
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| How Village Caregiving Scaled from One Office to 60 in 22 States (Jeff Stevens) | 03 Jun 2025 | 01:03:41 | |
#12 Jeff Stevens, Co-Founder and CEO of Village Caregiving, shares how they grew from a single office in Barboursville, West Virginia to become the largest privately held home care company in the U.S. He breaks down two unique formulas: one for growing from 1 to 8 offices, and another for scaling from 8 to 60. Jeff dives into the strategies, decisions, and defining moments that shaped their growth—and offers a candid look into his leadership style and what’s driven the company’s success.
Chapters: This episode is brought to you by 52 Weeks Marketing. | |||
| How One Owner Built a Home Care Business That Runs Without Them (Mike Hoskin) | 27 May 2025 | 00:49:27 | |
#11 Mike Hoskin shares why he started a home care franchise as a third career—and what surprised him most along the way. He talks about managing a business from afar, hiring with heart, and the systems that keep things running. Mike opens up about the emotional side of caring for older adults, the pressure of account receivables, and why good caregivers make or break the business. He also touches on KPIs, marketing, and his vision for scaling to 4-6 locations.
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| How an $11M Agency Reduced Time-to-Hire by 40% Using Virtual Assistants (Debbie Miller) | 16 Jul 2025 | 01:00:42 | |
#18 Debbie Miller, CEO of Senior Helpers in Franklin, TN, shares how her team strategically integrated seven virtual assistants across recruiting, scheduling, billing, and after-hours support. She walks through their step-by-step approach—from starting with just two VAs to scaling to a fully embedded offshore team. Debbie breaks down key results like a 40% reduction in time-to-hire, 25% fewer cancelled shifts, and stronger after-hours coverage. She also explains why they launched their own VA company, Helper Heroes, to solve the biggest flaw in the traditional VA model: turnover. | |||
| Why Private Pay Referrals are Earned, Not Asked For (Gabrielle Pumpian) | 09 Jul 2025 | 01:11:33 | |
#17 Gabrielle Pumpian, a former 7-figure home care business development rep, shares how she got started, what kept her motivated, and what most home care owners misunderstand about sales. She breaks down her top-performing health care referral sources—and exactly how she stood out—then dives into the non-health care partners and offers tactics for selling to trusted advisors. She adds insights into the evolving private-pay landscape and introduces her new venture: Trail Angel Partners.
This episode is brought to you by 52 Weeks Marketing. | |||
| What It Takes to Build a Successful Home Care Company in a Rural Market (JM & Michele Simmonds) | 01 Jul 2025 | 00:57:37 | |
#16 JM & Michele Simmonds share how they built a successful home care business in rural Texas through trust, community ties, and a strong team culture. From recruiting and marketing to handling challenges and keeping a stellar reputation, they break down what worked and what didn't. We also dive into their expansion across Texas and what it took to sell the business. Now, they’re gearing up for a fresh start in rural Colorado—with lessons learned, new ideas, and big goals.
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| 5 Ways to Streamline and Increase VA Billable Hours (Greg Bean) | 24 Jun 2025 | 01:07:26 | |
#15 VA billing expert, Greg Bean spells out how agencies can streamline and increase VA billable hours. He talks about the importance of educating veterans on their benefits and using thorough assessments and care plans to support billing and authorizations. Greg shares strategies for community outreach, veteran advocacy, and leveraging technology to improve service delivery. The episode also features success stories showing how agencies have grown their VA clientele.
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| You Can’t Lead Your Way Out of a Management Problem (Emily Isbell) | 14 Oct 2025 | 01:07:08 | |
#31 Running a home care agency can feel like running a marathon—at a 7-minute mile pace, on a treadmill, underwater. Most owners are stuck because they fall into one of two traps: the “set it and forget it” manager who assumes vision is enough, or the “I’ll just do it myself” manager who can’t let go of control. Emily Isbell, CEO of 24/7 Solutions breaks down why both fail and what it takes to build a management culture that actually sustains growth. She explains how to apply the TTOE framework—Teach, Train, Observe, Evaluate—and implement real training, grounded processes, and meaningful KPIs. If you’re half leading and half managing, this conversation is especially for you.
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| Leadership Lessons from Three Top Home Care Tech CEOs | 07 Oct 2025 | 01:15:26 | |
#30 Being an entrepreneur is full of unknowns and leadership can be lonely, challenging, and push you to your limits. The CEOs of AxisCare, Nevvon, and Caribou—three leading home care tech companies—share how they started their businesses, the frameworks they use to make tough decisions, the skills they’ve had to master, and how they’ve built moats around themselves in a competitive market. They also offer candid advice for home care leaders navigating their own entrepreneurial journey.
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| How Smart Home Technology is Redefining Aging in Place | 05 Aug 2025 | 01:15:22 | |
#21 Smart home technology is reshaping how aging adults live—and how home care agencies serve them. In this episode with Jim Conti, Shea Gregg, and David Eby, we explore the most adopted tools, emerging trends, and what’s becoming standard in aging-in-place environments. We dive into the ethical and practical challenges agencies face as technology changes communication, care responsibilities, and client autonomy. We also talk about the future where tech isn’t just a tool, but a foundational part of the care plan.
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| Three Current Home Care Insurance Trends You Shouldn’t Ignore (Gavin Studner) | 29 Jul 2025 | 01:02:25 | |
#20 Not enough home care leaders are thinking about or talking about insurance. Why? They think it’s a commodity, they haven’t had a claim filed against them, or they don’t know what questions to be asking. Gavin Studner, Client Advisor at Acrisure dives into changes in workers compensation, increased rates for general and professional liability, and why carriers are limiting their appetite for home care risks. It’s not good enough to think about insurance at renewal—talk with your broker, build a risk management plan, and be proactive.
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| What the Top 10 Right at Home Offices are Doing to Attract and Retain Caregivers | 22 Jul 2025 | 01:07:40 | |
#19 Jessica Schultz, Director of Franchise People Strategy at Right at Home, and Paul Blom, a 24-year franchise owner, share what they’ve learned about caregiver recruitment and retention. Jessica unpacks the “Top 10 Project,” a system-wide deep dive into what the best-performing offices are doing differently. Paul shares the specific tactics that have helped his agency maintain exceptional retention and caregiver satisfaction—including weekly personal emails, birthday phone calls and annual events.
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| The Retention Playbook of a $32M Home Care Agency (Jen Kulig) | 30 Sep 2025 | 01:15:14 | |
#29 Jen Kulig, Director of Market Operations at Tribute Home Care, shares how a $32M agency hires and retains only the top 1% of caregiver applicants. She walks through their 7–10 day hiring process, driven by situational interviews that surface grit, empathy, and motivation, and explains why referrals make up 40% of new hires. Jen also highlights the Caregiver Excellence Department’s 90-day support program, quarterly awards, annual happiness surveys and the Everyone Out program. She also breaks down their Salary Program, Tribute Secure, that guarantees caregivers 30 or 40 hours per week.
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| Why He Needed to Reinvent His 30-Year Old Home Care Business (Bob Roth) | 23 Sep 2025 | 01:07:33 | |
#28 After two decades in the home care industry, Bob Roth found himself at a crossroads. Bob shares why he had to completely reimagine Cypress Home Care, from rebuilding operations post-Honor Care Network to transforming caregiver recruitment using machine learning and automation. He shares his candid take on today’s workforce challenges, the generational shifts shaping senior care, and why “home care is hard” but worth doing right. He opens up about the power of community partnerships, rewriting the narrative on aging, and the importance of self-care from his own lived experiences.
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| How to Keep Caregiver Applicants from Dropping Off (Louie Frank) | 16 Sep 2025 | 00:47:21 | |
#27 If you’re waiting hours (or worse, days) to follow up with caregiver applicants, you’re already losing the best talent. Louie Frank of Activated Insights breaks down why “24 minutes is the new 24 hours” when it comes to caregiver recruiting—and how agencies can fix mid-funnel drop-off before it costs them hires. You’ll learn how to audit your own application process, speed up first contact, and use culture as a conversion tool, not just a retention play. You’ll take away practical, data-backed steps to improve applicant-to-hire ratios and keep your pipeline moving.
Chapters: This episode is brought to you by 52 Weeks Marketing. | |||
| 6 Tools, 3 Workflows, and 1 Formula to Scale Up with AI in Home Care (Matt Ericksen) | 09 Sep 2025 | 01:08:05 | |
#26 AI is transforming how home care agencies operate. Matt Ericksen, VP of Sales and Operations at Griswold, breaks down the exact AI tools, workflows, and formulas he’s using to reclaim hours, improve recruiting, and scale franchise operations. You’ll hear how he built a job ad grader that boosts hiring results, layered Microsoft Copilot across internal systems to save 17 hours a week, and created a compliance companion tool in under 30 minutes. Matt also shares the “Overall Productivity Index” formula for calculating AI ROI and the six-step anatomy of a winning prompt. If you’ve been tinkering with AI but aren’t sure how to make it stick, this episode is your blueprint for adoption and measurable results in home care.
Matt’s AI preferred tools:
The Anatomy of a Prompt:
AI Overall Productivity Index (OPI): Overall Productivity Index = (Hours Reclaimed × Avg. Hourly Cost) − Weekly AI Tool Cost Chapters: | |||
| How to Crack the Community Care Model Inside Independent Living (Rob Rister) | 02 Sep 2025 | 01:04:09 | |
#25 What if you could replace dozens of scattered hourly shifts with one scalable model inside an independent living community? In this episode, Rob Rister of HomeWell Care Services shares how he built his “Support On Site” program—turning caregiver shortages into retention wins, driving 45% margins, and embedding his agency in 10 communities across three states. He breaks down the numbers, the operations, and the technology (hello CINCH) that made it possible. Whether you’re frustrated with the limits of hourly care or curious about expanding into new markets, this is a blueprint for cracking the community care model.
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| From Unread Emails to a Seat at the Table at the Nation’s Number Two Rehab Hospital | 26 Aug 2025 | 01:07:38 | |
#24 Wayne Morgan opens up about the persistence, mistakes, and lessons that finally got him in the door at Spaulding, the nation’s #2 rehab hospital. Alongside Breanne Muchemore, who led Spaulding’s care management team, they share what actually matters to hospital partners and why most agencies never make the cut. This is an inside look at the conversations, questions, and trust-building that turn ignored emails into a first-class referral relationship.
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| The Story and Strategies Behind Live Well Scaling to $25M in 2.5 Years (Reggie Mackey) | 19 Aug 2025 | 01:11:08 | |
#23 An unheard of home care success story—Reggie Mackey and his team have built Live Well Home Care to a projected $25M in annual revenue in just two and a half years. The company is 98% VA funded, works mostly in rural markets across 30 states, and credits its growth to one thing: customer service—taking care of people who take care of people. Reggie shares how they approach recruiting in hard-to-staff areas, why their branch managers are measured on more than just dollars, and their “old-school” methods that still work today. He also talks about their next chapter—helping other agencies with staffing and recruiting with Staff Well.
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| 7 Things Leaders Need to Stop Doing in Their Home Care Business (Clint Nobles) | 12 Aug 2025 | 01:11:58 | |
#22 Clint Nobles has worked closely with upwards of thousands of home care leaders and in this episode we talk about leadership behaviors—particularly the bad ones. He shares things that he’s seen and experienced firsthand that he advises home care leaders to actually stop doing. We tackle triage, trust, productivity, delegation, and other unique-to-home-care leadership lessons. He also shares his formula for the speed of success and a handful of other simple but effective frameworks to implement in your business now.
This episode is brought to you by 52 Weeks Marketing. | |||
| How Immigration, Affordability, and 80/20 Are Reshaping Home Care’s Future (Eric Reinarman) | 21 Oct 2025 | 00:56:59 | |
#32 Eric Reinarman, VP of Government Relations at HCAOA, covers the most pressing policies being talked about on Capitol Hill. From immigration reform and workforce shortages to affordability of care and the controversial 80/20 Medicaid rule, he breaks down what’s happening in Washington and how it could reshape the industry. We also talk about the power of advocacy, why storytelling moves policy forward, and how every provider—big or small—can make their voice heard. Plus, he covers a major win with the Elizabeth Dole Home Care Act and shares practical ways to stay informed and involved at the state and federal level.
Chapters: Episode brought to you by Helper Heroes (https://helperheroes.com) | |||
| What $15M Senior1Care Did When Culture Started Falling Behind Operations (Jane Francis) | 05 Nov 2025 | 01:04:20 | |
#34 People don’t care how much you know until they know how much you care. Jane Francis, EVP of Business Development at Senior1Care in Indiana, is newer to home care, but she brings deep experience in nursing, sales, leadership development, and scaling businesses. She took over a newly acquired, underperforming Medicaid office and transformed it into a 75% private pay operation, achieving 100% year-over-year growth. Along the way, she rebuilt the culture, redesigned processes with people at the center, and is now applying these strategies across six offices. Jane shares her process, the people who inspired her, and the decisions behind Senior1Care’s cultural turnaround, despite being an established successful company.
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| How to Break Through 6 Common Growth Plateaus in Home Care (Becky Reel) | 28 Oct 2025 | 01:06:13 | |
#33 Becky Reel is the former CEO of North America’s #1 home care agency and in this episode we unpack six of the most common growth challenges home care owners face—and how to overcome them. We talk through the pushing through revenue plateaus, the caregiver exodus, the burned-out founder, the corporate competition crisis, the success trap of growing too fast, and the work-life collision that happens when your agency becomes your identity. Becky shares real stories from her first hand-experience and practical systems she’s used to help owners regain time, rebuild culture, and grow sustainably.
Chapters: Episode brought to you by Helper Heroes (https://helperheroes.com) | |||
| How Chronic Disease Support Groups Became a Growth Engine for This Agency (Melissa Morante) | 09 Dec 2025 | 00:49:42 | |
#39 Melissa Morante didn’t come from home care—she came from New York PR—but since joining her family’s agency in 2016, she’s become one of South Florida’s go-to experts on Parkinson’s and chronic illness care. In this episode, she shares how that deep dive into Parkinson’s led to her building a network of support groups that now serve hundreds of families looking for education, community, and relief from caregiver burnout. We talk about what it really takes to run effective support groups, why consistency matters more than structure, where she hosts these groups, and how these gatherings have become one of the agency’s most meaningful differentiators. Melissa also opens up about the challenges and the opportunities ahead as they expand into other chronic illnesses and community partnerships. | |||
| Only 5% Can Afford Traditional Home Care with Clay Foutch | 05 Dec 2025 | 00:25:14 | |
Live @ HCAOA—20-minute conversation with Clayton Foutch, CEO of Home Matters Caregiving
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| Turn Caregivers Into Your Brand Ambassadors with Jennifer Axelrod | 19 Nov 2025 | 00:15:51 | |
Live from HCAOA—15 minute conversation with Jennifer Axelrod, with A Place at Home
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| The Wage and Bonus Structure Fueling a Top-Performing Home Care Agency (Gabby Hoing) | 18 Nov 2025 | 00:59:43 | |
#36 Too many home care leaders struggle to offer wages and benefits that truly support and retain their care staff. In this episode, Gabby Hoing, CEO of Kore Cares in South Dakota, breaks down her detailed wage, bonus, and benefits programs and explains why they work. She also shares how her office team conducts quarterly check-ins with every caregiver to gather feedback, understand their needs, and ensure meaningful support. It’s a highly informative and also inspiring conversation with a leader who started as a CNA and is now committed to elevating and supporting the people who care for our aging population.
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| Pivoting From Transactional Care to Solutions-Based Services with Matt Ericksen | 14 Nov 2025 | 00:25:12 | |
Live from HCAOA—20 minute conversation with Matt Ericksen, VP of Sales at Griswold Home Care Corporate Office in Blue Bell, PA. Highlights:
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| How HomeSight’s Wellness Hub Saved A Client's Life with Janice Rehkopf | 13 Nov 2025 | 00:44:34 | |
LIVE from HCAOA—45 minute conversation with Janice Rehkopf, Director of Client Services at Comfort Keepers in Traverse City, MI.
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| He Took Over a CNA School, Did it Pay Off with Carl Bossung | 12 Nov 2025 | 00:18:13 | |
LIVE from HCAOA—15 minute conversation with Carl Bossung, Co-Founder of Senior1Care in Indiana. Highlights:
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| The Days of Dual Entry from Phone Call to Scheduling Software Are Over (Spencer Roth) | 11 Nov 2025 | 00:55:40 | |
#35 Technology is ending the era of dual-entry between phone calls and scheduling platforms in home care. Spencer joined the family-owned home care business three years ago and identified a handful of manual processes that needed attention immediately. Fast forward, he’s built a tool called SmartAutomations.Care that connects the phone system to your scheduling software and automates the documentation and communication of every single call that comes into the office so that nothing gets missed. He explains the workflows, the data that’s captured, success stories, and the results. This is the future of home care—removing dual entry, increasing efficiency, making office members 2-4x more efficient, and elevating the quality of care.
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| Why Home Care Leaders Need to Play the Long Game with Michelle Cone | 04 Dec 2025 | 00:24:40 | |
Live @ HCAOA—20-minute conversation with Michelle Cone, SVP of Industry Engagement at HomeWell Franchising, Inc.
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| Focus More on Hours Per Client Per Week with Stephen Tweed | 03 Dec 2025 | 00:31:30 | |
Live at HCAOA—30-minute conversation with Stephen Tweed, Founder/CEO of Leading Home Care
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| Scaling a Specialized Home Care Model Leveraging Medicaid Waivers (Jamie Arber) | 02 Dec 2025 | 00:56:26 | |
#38 Most home care agencies talk about “differentiation,” but the Supported Living Group in Connecticut is actually doing it. In this episode, Executive Director Jamie Arber breaks down how his team built a high-acuity, high-retention brain-injury program anchored by Medicaid waivers (ABI), brick-and-mortar program sites, creative arts and vocational services, and an in-house clinical team. He explains the financial model (including $60K–$350K waiver budgets), how programs extend client lifetime value, and why specialization protects margins. Jamie also shares what Medicaid waiver work really requires—operational sophistication, rapid responsiveness, the ability to bolt on profitable private-pay and workers’ comp layers and more. | |||
| Positioning the Rising Cost of Care to Families in Hawaii with Jenny Cambra | 28 Nov 2025 | 00:17:03 | |
Live at HCAOA—15 minute conversation with Jenny Cambra, CEO of Senior Helpers Honolulu
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| Can You Get Into a ‘Closed’ VA State or Not with Carmen Perry | 26 Nov 2025 | 00:49:45 | |
Live at HCAOA—45 minute conversation with Carmen Perry, the VP of Provider Engagement @ Paradigm
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| What Home Care Employers Need to Know About Offering Major Medical (Joseph Kitonga) | 25 Nov 2025 | 00:54:15 | |
#37 42% of Direct Care Workers rely on public health coverage and on average only 32% of agencies doing $1.6-4.9M in annual revenue are offering major medical. Joseph Kitonga, CEO of Vitable, breaks down what small, medium, and large agencies need to know about ACA compliance, nuances for part-time and FTEs, major medical plan options, and other advice and warnings when it comes to offer major medical. (See the chapter highlights below to skip to the content relevant to your size.)
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| Social Media Recruitment Does Work with Chaim Gewirtzman | 21 Nov 2025 | 00:22:37 | |
Live at HCAOA—20 minute conversation with Chaim Gewirtzman, CEO @ NCE Home Care
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| How a Phone-Based AI Care Pilot is Decreasing Loneliness for Older Adults with Connor Sweeney | 20 Nov 2025 | 00:43:15 | |
Live from HCAOA—45 minute conversation with Connor Sweeney, Co-Founder at CallBaba.Com Highlights:
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