The Super Bowl isn't just about football—it's about messaging. For 30 seconds, brands spend millions trying to connect with millions of viewers. But not all of them succeed. 

 In this annual episode, one of our most popular every year, our partners break down the messaging behind this year's most talked-about commercials. What made some ads resonate so powerfully that people can't stop talking about them? Why did others completely miss the mark despite massive budgets and star power? 

Lee, Michael, Keith, Ben, and Katie analyze the themes, language choices, and strategies that separated the winners from the losers. You'll discover what these ads reveal about how audiences think right now, and gain a behind-the-scenes look at what actually makes messaging work. Whether you're a communicator, a business leader, or simply curious about why certain messages stick with us, this episode is a masterclass in the power of language done right… and a whole lot of fun! _______________________________________________________________________________________ 

Enjoyed the podcast? Rate us on Spotify or write us a review on Apple Podcasts. 

Questions? Email us at podcast@maslansky.com. We would love to hear from you! 

Want to keep up with what's new with us? Follow us on LinkedIn at maslansky + partners. 

The rules have changed. Food and beverage brands that market artificial ingredients used to have breathing room. Not anymore. With MAHA gaining real momentum in Washington, the conversation around "healthy," artificial additives, and what we put in our bodies has become impossible to ignore—and it's moving fast. 

If you're a communications or business leader, you're already feeling the pressure. The old playbook doesn't work. Talking about the "science" doesn't persuade. Even the words themselves can blow up in your face. So what do you say when the language itself is contested—and how do you say it so people will actually listen? 

In Episode One of our sixth season, we reveal strategies to help you navigate this moment of change, find language that actually connects, and position your brand to lead—not just survive—through what's coming next.

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Enjoyed the podcast? Rate us on Spotify or write us a review on Apple Podcasts. 

Questions? Email us at podcast@maslansky.com. We would love to hear from you! 

Want to keep up with what's new with us? Follow us on LinkedIn at maslansky + partners. 

In this episode, CEO of Maslansky + Partners, Michael Maslansky, and President and Partner Lee Carter discuss the challenges businesses face in realigning their Diversity, Equity, and Inclusion (DEI) strategies following recent executive orders from the new administration. With companies grappling to find a balance between adhering to their DEI commitments and navigating external pressures from political entities and advocacy groups, Michael and Lee dive deep into how companies can effectively communicate and implement these changes. Tune in to hear firsthand of how businesses can continue to champion DEI amidst a rapidly shifting landscape. 

In this episode, Michael Maslansky and Lee Carter tackle a pressing question for businesses and trade groups: Should they publicly speak out on tariffs, or is silence the smarter move? And if they do want to engage, how should they do it? We explore the risks and rewards of making a statement, the challenge of breaking through public skepticism, and the evolving strategies needed to shape the conversation. Plus, they debate whether traditional corporate messaging still works—or if it's time for a radically different approach. 

Dive into the latest episode of HearSay, where Michael Maslansky, Lee Carter, and Ben Feller serve up a no-holds-barred analysis of the Super Bowl ads—because if there's one thing we love discussing more than touchdowns, it's bold messaging! 

Did brands play it too safe, or did they hit that sweet spot of emotional resonance we're all craving—(even if the game itself was lacking)? The crew takes a critical look at the pharma industry's ads, dissecting Pfizer's heartfelt strategy and questioning the audacity of the Hims & Hers ad that boldly capitalizes on our skepticism about Big Pharma.

From themes of patriotism and diversity to an oddly low focus on actual products, this episode is packed with sharp insights into how powerful messaging can shatter or strengthen a brand's image in today's fast-moving landscape. Tune in for spirited debates that might just change how you think about the ads we all saw!

Welcome back to a new season of HearSay! In this episode, CEO Michael Maslansky and President and Partner, Lee Carter delve into the complexities of communication strategies under the Trump administration. With public trust at an all-time low, companies must redefine their messaging to connect authentically with audiences, avoid becoming targets of political and social backlash, and stay aligned with national narratives. Listen in as they offer insights and strategies to help you build resilient communication strategies for turbulent times.

In our final episode of the season, we dive into the language moments that defined politics, culture, and business in 2024. From groundbreaking political quotes to cultural catchphrases and impactful business language, we explore not only what was said but what it means for the future. Join us for an engaging discussion on the implications of these language moments and what they might signal for 2025. 

Equity, access, and impact are terms often used but seldom fully understood or effectively communicated within the healthcare sector. In this episode of HearSay, President and Partner Lee Carter, Senior Vice President Maria Boos, and guest Rajni Samavedam, CEO of Rabin Martin, delve into why it's important to go beyond corporate social responsibility, how to measure impact without the numbers, and actionable ways to reframe the story for success. 

It's been one of the most unconventional and consequential presidential elections in American history. Amid the confusion, division, and turbulence, we spotted some valuable insights and important takeaways. This special live episode of HearSay will help you make sense of the outcome so you can thrive in these post-election days, with lessons from both sides that you can leverage for your own work. 

In this episode of HearSay, Partners Michael Maslansky, Lee Hartley Carter, and Katie Cronen navigate the complex terrain of "bad facts" in messaging—a topic that is as timely as it is uncomfortable.

In a landscape fraught with political controversies like Biden's age and corporate scandals such as skyrocketing pharmaceutical prices, denial is simply not an option. Instead, our hosts unpack a transformative approach to confronting these tricky realities through the framework of the four Rs: Reject, Rebut, Reframe, and Replace.

Tune in to sharpen your communication strategy and understand the power of language in the face of adversity.

You've got a breakthrough innovation that is much better than what's come before – why is it so hard to sell it? In this episode, CEO Michael Maslansky, Partner Keith Yazmir, and Senior Vice President Will Howard dissect the challenges of selling innovation whether you are selling enterprise technology, a new investment product, or plant-based meat. They discuss language tactics for conveying the benefits of innovation, address resistance to change, and offer solutions for navigating unrecognized problems. Through compelling examples and practical insights, the episode provides valuable guidance for navigating the complexities of selling innovation in today's dynamic market landscape. 

In this episode, CEO Michael Maslansky, and Partners Lee Carter and Katie Cronen delve into the pharmaceutical industry's enduring reputation struggles, tracing their origins back to pre-pandemic times and exploring the transformative impact of COVID-19. Through insightful discussions and case studies, they'll propose strategies for reshaping the industry's narrative, emphasizing the importance of recasting pharma as more than profit-driven entities and fostering consumer trust. 

This year's language didn't just describe the world—it reshaped it. In this episode of HearSay, an annual favorite, we recap and analyze the most memorable language moments of 2025, across politics, culture, and business. It's a fast, fun look at the language that moved audiences this year, from big, bold language shifts (Gulf of America) and unforgettable political phrases (DOGE)… to new tech terms (AI slop) and pop-culture gems (Labubu)… we break down why certain phrases jumped from headlines to headspace. Lee, Michael, and the m+p crew riff on what stuck, what fizzled, and why, with strategic takeaways for every communicator. If you love language, this one is right up your alley—and fun listening as you wind down your year! Tune in and play along. 

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Enjoyed the podcast? Rate us on Spotify or write us a review on Apple Podcasts. 

Questions? Email us at podcast@maslansky.com. We would love to hear from you! 

Want to keep up with what's new with us? Follow us on LinkedIn at maslansky + partners. 

Like to know more about what we do? Head over to our website. 

In this new episode of HearSay, Lee Carter and Ben Feller look at what the two presidential candidates are saying, what's important about it – and what people should be listening for in the political months ahead. 

Now that President Biden and Former President Trump are officially set for a rematch, Lee and Ben will analyze their contrasting approaches to how they frame issues like the economy, threats to our democracy, and the issue looming above both of theme room—their age.  Lee and Ben offer insights into the current political landscape and speculate on the future trajectory of the election, based on many years of covering and considering how language shapes voter perception and behavior.

Corporations think they know what they need to say but they can never say it when it comes to responsiveness, and empathy, but what is happening behind the scenes causing these crisis situations and what could they have said differently? In this episode of Hearsay, Michael Maslansky, Lee Carter, and Ben Feller explore different moments of crisis and share their insights on what the challenges of corporate speak are, what it cost corporations that do nothing, and the different solutions to manage a crisis.

Join Lee Carter, Keith Yazmir, and Will Howard in this special episode of HearSay as they delve into the world of Super Bowl ads. They'll debate which ads truly stood out, not just in terms of popularity but in their messaging impact. From breaking down language to assessing brand impact, this episode explores the ads that left a lasting impression on viewers during the biggest advertising night of the year.

Once something goes wrong, it's easy to criticize the message a company uses to respond. But it's much harder to figure out what they should have said instead. In this episode of Hearsay, Michael Maslansky, Lee Carter, and Will Howard dive into the wrongs, the rights, and how Boeing's language will matter in the weeks and months ahead.

   What's so hard about doing the right thing? In today's environment, it's often met with skepticism.  So how do you take an organization with a noble cause:  like educating the world's youth and ending the global education crisis and get people to both care and act about it? In today's show, we'll talk through the process we go through in framing an organization's mission and impact in a way that ensures you're heard the right way. 

What were those top Language Moments of 2023? As language experts, we're always listening for those moments that change the way we view companies, politics, business… and each other. From Bidenomics to MAGAnomics, from rainbow capitalism to Barbenheimer, this year had more than its share of new language moments, and in this new episode of Hearsay, Michael Maslansky, Lee Carter, and guest Ben Feller talk through those big moments of the year that changed our view of the world around us.

Congratulations, you've set your sustainability goals! Now you actually have to achieve
them. How do you make environmental sustainability work for your business? It all
comes back to people. Selling in, rolling out, and scaling up real, functional
sustainability programs requires understanding your employees. It requires a
thoughtful business case, careful change management, and, of course, the right
message. In this episode of HearSay, we'll discuss how to implement environmental sustainanability programs in a practical, profitable, and people-centric way with our two special guests from Daggerwing Group, Michelle Mahony and Tiana Ritchell. 

How can a simple shift in language revolutionize perceptions? In this special episode of HearSay, join Pile of Scrap host John Sacco as he engages with communication expert Michael Maslansky where they explore the rebranding of the recycled materials industry. From redefining raw materials to spotlighting its vital role in iconic products, Michael's insights guide listeners on embracing recycled materials' value, changing the narrative, and encouraging responsible disposal.

How can companies use language to overcome fear and build trust in AI? In this episode, Michael Maslansky, Keith Yazmir, and Robert Ledniczky dive into the rapidly changing world of AI and explore how companies should be talking about it. They discuss widespread concerns and excitement surrounding AI to set the stage for recommendations on how to generate trust. By narrating the AI story with a focus on benefits, responsibility, and familiarity, they shed light on how companies can successfully communicate about how they're integrating AI into their business.

Not all actions that companies take in the name of ESG are controversial. How do some companies manage to seamlessly integrate ESG initiatives into their brand messaging while others get accused of superficial "greenwashing" or "rainbow-washing"? In this episode of Hearsay, Michael Maslansky, Will Howard, and Keith Yazmir discuss the delicate balance of serving stakeholders while remaining authentic and credible.

It's no secret that America's trust in vaccines is declining, fast. Childhood vaccination rates are dropping, and nearly one in three Americans now questions what used to be a no-brainer. Then there's the "Make America Healthy Again" movement. Once dismissed as fringe, it's become a rapidly growing force reshaping the national conversation. 

If you're a communicator or business leader, you're probably already feeling the pressure. The old rules don't work. Talking about "science" doesn't persuade. Even the word "vaccine" can blow up in your face. So what do you say when the language itself is under attack—and how do you say it so people will actually listen? In today's environment, this is more than just a messaging challenge; it's a survival skill. 

In this episode, we reveal some strategies that can help you break the deadlock, connect with skeptical audiences by communicating effectively about vaccines, and turn a polarizing issue into a moment of real leadership. 

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Enjoyed the podcast? Rate us on Spotify or write us a review on Apple Podcasts. 

Questions? Email us at podcast@maslansky.com. We would love to hear from you! 

Want to keep up with what's new with us? Follow us on LinkedIn at maslansky + partners. 

Like to know more about what we do? Head over to our website. 

What's the future for ESG now that it has become politicized? Can companies speak out on ESG without risk of being criticized as Woke Capitalists or should they really just focus on products and profits? What if the most controversial aspect of ESG is the language used to talk about? In this episode of HearSay, Michael Maslansky, Lee Carter, and guest Will Howard cover new research on the language of ESG and how companies can find a path forward that serves stakeholders and customers on both sides of the political aisle.

We all know it's critical to understand your audience before creating any marketing, but how do you do it in an intellectually honest way?  How do you make sure you are truly focused on your audience as they are, not as you want them to be? In this episode of HearSay, guest Ori Ben Yishai, a partner at Viewpoint Ventures, talks about the intellectually honest approach to insights and how to use what you learn to build language strategy that drives results.

Every customer communication, no matter how small, is a moment of trust. Transactional communications—like order confirmations, account updates, or payment notices—can have an outsized effect on your brand and reputation. After all, the brand customers know is the one they experience every day. What makes good customer communications? And how can the language you choose help you make the most of every touchpoint? In this episode of HearSay, Senior Vice President Maria Boos shares her insights on the impact of customer communications, why so many companies struggle to get them right, and how to make them work for you, not against you.

Scientists and climate activists have been warning people that the world is ending since the 80s. The U.N. recently upped the stakes in the climate report. How do you make people care when they've been hearing the house is on fire for 40 years? Is this the issue that cried wolf? In this latest episode of HearSay, Will Howard and Director of Ad Net Zero John Osborn share their insights on the message fatigue surrounding climate change, creating credibility, and choosing the right words to drive change. Whether you discuss climate change in your personal life or about sustainability topics in your company, there's something in it for you. 

Connecting with customers is a challenge. It has to start with finding shared goals and a shared language. In this episode, guest Bob Rowe from Northwestern Energy shares his approach to creating common ground with your audience—so you can build trust, improve relationships, and reinforce reputation.

It's not enough to do good nowadays. In a competitive environment, you need to find the right
language to distinguish your organization from the rest. In this episode, guest Brian Crimmins, CEO of Changing Our World, Global Partner of ONE HUNDRED, and co-author of The Generosity Crisis: The Case for Radical Connection to Solve Humanity's Greatest Challenges shares his expertise on how nonprofits can reframe their language to cut through the noise. 

The collapse of Silicon Valley Bank kicked off a heated debate: are we headed toward a financial crisis? One thing's for sure: we're already in a financial COMMUNICATIONS crisis. We've been watching how companies are talking—or not talking—about the state of the US financial system. And we have a few thoughts on what they're getting right and wrong. Join Lee Carter, Katie Cronen, Will Howard, and Rob Ledniczky for a fresh perspective on how the industry should be using language to their advantage, now and in the coming months.

HearSay for 2022 ends with a bang, as we look at the smartest, savviest, + stupidest messages of 2022. Michael Maslansky and Lee Carter are joined by HearSay veterans Keith Yazmir and Ben Feller, sharing their takes on the top pop culture language moments of the year: from Tom Brady and Will Smith's outbursts to Serena Williams' retirement to Jennifer Aniston's conversation around her IVF journey.  It's a fun conversation about language and some of the moments we all remember from 2022, for better or worse — with important lessons we can learn from each of them.

Internal company communications often is just about sharing information. Employees are busy and can skip over communications, because they feel less important. Getting internal communications right -- communications that breaks through -- especially in a virtual or hybrid workplace is particularly important. It has to be relatable, urgent, and clear. Because it helps how we work together, how we think, and how we win with our outside audiences. Lee Carter and Michael Maslansky are joined by Ben Feller to highlight examples of where companies go right and go wrong, and what you can do today to build more trust for your team.

Whether it's public or private, kindergarten or college, schools and school systems today have objectives, just like any business might. They need to recruit faculty, attract students, raise funding, fight for policies, appeal to parents, win the big game, and achieve any of a dozen other essential objectives. They need to express the value of the service they provide. A service that's abstract, emotional, and, often, expensive. The institutions that do it best are often the ones that most effectively employ language. On this episode of HearSay, Michael and Lee are joined by Partner Ben Feller and Vice President Will Howard to talk about how to do it right, from characterizing what your school is and who it's for to what happens within the four walls of your school to the value your school provides.

We all feel it: anger, frustration, the sense that something fundamental is broken. People aren't just upset today. They believe the system is rigged against them. They don't just doubt companies, they expect to be taken advantage of. That's the reality we face today. The rules of engagement have changed. And it's vital for companies to start rethinking how they engage with consumers in the world we're operating in. In this new era, every business must view its actions and words not through their own efforts at goodness, but through the lens of fairness. 

In this powerful episode of HearSay, Lee and Michael will help you understand the context that we're living in and why people are so angry, so you can begin to communicate, resonate, and engage more effectively. They'll help you find a path forward by thinking differently about where your customers are, so you can meet them there… talk to them and engage with them in different ways… to reduce that anger and begin to rebuild trust. 

This is critical listening for anyone who's responsible for shaping messages, building trust, or protecting your brand. 

At its core, good language strategy finds language that motivates people to take action. It's how business is done and how elections are won. But voters find themselves increasingly focused on more and more issues, and what we like to call "wedge" issues aren't wedges anymore — they're make or break issues. In the 2018 election cycle, political messages hinged on the single issue of healthcare. Lee and Michael are joined by Partner Ben Feller to uncover the three main themes that are defining this midterm cycle. And why the message that resonates in each of these themes is usually from the party or candidates playing offense rather than defense. 

We're all creatures of habit, and we default to certain forms of communication without even realizing it. But what if those defaults are actually hurting your daily potential? Whether it's in a meeting, in a customer service interaction, or even in a negotiation, the way you set yourself up and communicate in interactions changes the outcome. Lee Carter is joined by Keith Yazmir and Ben Feller for an engaging, practical conversation on how to use language strategy in your everyday life -- from putting your best foot forward in meetings, to getting your desired outcome in a customer service interaction, to setting yourself up to succeed in any presentation setting.

When you are trying to build (or re-build) reputation, your job is to disrupt the way people think. And to disrupt, you can't just speak louder, you need to speak smarter. Instincts tell us to correct misperceptions. And our instincts are often wrong. Leaning in to facts and data often backfires. Change the narrative and you can change minds. Lee Carter and Michael Maslansky are joined by Senior Vice President Katie Cronen to discuss one of the often overlooked elements of reputation management, the effective use of language, message, and narrative.

Language shapes how we view the world around us. The news is no exception. A border crisis. An immigration crisis. A humanitarian crisis. All language used to describe the same story but changes how we view it. Michael and Lee are joined by m+p Partner Ben Feller to talk about the value of personalization, why keeping it simple in your messaging gets you further, and what the idea of credibility and plausibility mean in a post-truth era. 

You might think that empathy is as simple as putting yourself in someone else's shoes. But it's much more complicated. While most of us have empathy for people who we care about and love, we don't have a natural ability to have empathy for people who aren't like us. This distinction is easy to ignore until we realize that the audiences we're focused on reaching with messages that resonate aren't just like us. President Lee Carter, CEO Michael Maslansky, and Partner Keith Yazmir highlight what it means to practice active empathy; the need for understanding your audience, especially if you don't agree with them; and how successful empathy can drive growth for your company.

You know your company or product is different. But does it sound different?  Sometimes all that differentiates you from the competition is your story. The right language can change behavior, perception, and drive sales. How that story is framed matters more than you think. Using examples like "zero proof" non-alcoholic beverages, a "no hoops" rewards credit card, and an insurance company that "looks for ways to say yes," President Lee Carter, CEO Michael Maslansky, and Vice President Will Howard highlight the tools you need you stand out from the crowd. 

Language changes the way we view the world, politics, business, and products. Sometimes, it's totally intentional. Sometimes, it's not. But there is no doubt that the effective use of language can drive behavior. And that's what language strategy is all about. Finding the language that changes the game. President Lee Carter and CEO Michael Maslansky are joined by Partner Keith Yazmir to talk about how maslansky + partners invented language strategy, they discuss why certain messages resonate (and don't), and they also share some of their favorite Language Strategy wins: from Starbucks VIA® Instant Coffee to variable annuities.

Season One of HearSay ends with a bang: the smartest, savviest, + stupidest messages of 2021 so far. Michael and Lee are joined by HearSay veterans Keith and Katie to give their takes on the messages that have stood out: from Voltswagen, to Harry and Megan's Oprah interview (and the royal response), to President Biden's infrastructure plan, and the true pronunciation of "cheugy." They focus in not just on some of the biggest language moments of the year so far — but what we can all learn from them.

With everyone telling their sustainability story, are you cutting through the crowd? Have you found one bold idea to center your communications around? It used to be that sustainability experts evaluated how companies were performing in this area.  But now, customers and employees alike are paying attention. The old language of sustainability doesn't work now. This week on HearSay, Michael and Lee welcome back podcast alumni Will Howard and Sachi Pettit to talk about all things sustainability, including how to respond appropriately to your critics, examples of successful corporate sustainability communication frameworks (from programs/products like Starbucks' Shared Planet, Unilever's Sustainable Living Plan, and Adidas' Ocean Shoe), and how to depoliticize your sustainability language.

Which audience is most important for your business? Many say it's clients or customers. But often the most overlooked and valuable audience is your employees.  Whether it's communicating about the post-COVID return, your mission and values, or your new offerings, how you engage your employees is critical to your business success. This week on HearSay, Michael and Lee welcome Larry Moscow and Katie Cronen to talk about all of that and more, including why some words like "agile," efficient," "innovative" and "transformational" might not be effective and what language you should use instead.

Do you ever feel like you're shouting into a hurricane… hoping your message lands, but knowing it might get lost in the storm? Today, one misstep in communication can cost you trust, customers, and credibility. The stakes have never been higher, and the noise has never been louder. 

Whether you're navigating the unknowns of AI, political upheaval, or global market shocks, the difference between chaos and clarity comes down to one thing: how you communicate when it matters most. 

On this episode of HearSay, we talk with Michelle Russo, EVP and Chief Communications and Marketing Officer at the U.S. Chamber of Commerce, about "Calming the Chaos." Michelle has spent her career turning uncertainty into opportunity—and she shares some real-world communication strategies to help businesses not just survive, but win in this environment.

So much is written about how important purpose is to a business especially now.  But what is purpose?  How do you become a purpose driven organization rather than just a company with a purpose statement?  Podcast alumni Katie Cronen and Sachi Pettit join Michael and Lee to talk about identifying scalable stories, getting your purpose in front of the right people, and the value of a master narrative. They use poignant examples from companies like Toyota, Airbnb, Google, and Hershey to help you find the symbols that bring your company's story to life.

What's the difference between a glass half full and a glass half empty? A school with the most graduates and a school with the largest alumni network? Plant-based protein and synthetic meat? In this week's edition of HearSay, Michael and Lee are joined by colleagues Will Howard and Katie Cronen to talk about framing -- the heart and soul of m+p's language expertise.  Join us for some of our favorite framing examples and why it's an important exercise for companies.

maslansky + partners' Senior Vice Presidents Maria Boos and Katie Cronen join Michael and Lee to talk about the language of customer experience and why it's so important to get the language right. Especially now, what makes it harder? How can we do it right? We share what we have learned from companies in the marketplace today and work that we've done in the past.  They cover the one question all communicators should be able to answer, how to define success, and the importance of intuition and simplicity.

Michael and Lee are joined by colleague Sachi Pettit in a conversation about when companies should speak out and what it takes to be a leader, especially on difficult issues. They talk about confronting racism, equality, and how to find common ground even when it seems impossible.  They talk about specific case studies from Proctor & Gamble and a project where they found a way to engage even the most skeptical audiences in the climate movement.