Habitual Excellence, Presented by Value Capture – Details, episodes & analysis

This episode of Habitual Excellence featuring Jake Raymer will have health care leaders thinking deeply and acting differently.  Raymer is both the past education director for the Shingo Model and just did 7 years as the Chief Transformation Officer at Munson Healthcare in Michigan, an operational excellence (or “lean”) leader.  Jake is a renowned, powerful and entertaining thought leader across the world of operational excellence, who believes the only research worth its salt is research that holds up in the field, so it’s a special opportunity to tap into his key learnings for today’s healthcare leaders.  Hear Jake point the way to more powerful and practical ways to shape a great “culture,” to manage change much more systematically and specifically, and talk about why more and more healthcare leaders are starting to learn about the Shingo model to take their own operating systems to a more grounded and powerful place, so they can drive more enduring mission-based performance.

Robert Mandel MD, is the President of Clinical Excellence and Chief Medical Officer for Carelon Health, a subsidiary of the huge payer-provider platform Elevance Health.  He is also a physician leader steeped in the principles of Habitual Excellence who has been associated with some of the building block breakthroughs in delivering better healthcare quality and outcomes for patients, from individuals to huge populations, through his career across the payer-provider interface.  In this episode, hear why he is encouraged by what we’ve been able to learn and apply to improve care from the emerging large datasets so far, and how he and Carelon hope to support further improvement across healthcare by making clinical evidence even more front and central for members and providers and payers experiences with each other, and for members during the 95% of the time they aren’t directly interacting with the healthcare system as well.  Robert also shares 5 ways he leads with the principles of Habitual Excellence to help everyone in the organization show up in the best way they can, every day, to advance the mission.

Tune in to our latest podcast episode as we delve into the critical topic of leadership and organizational culture in healthcare, featuring insights from Cooper Linton, Associate Vice President – Duke HomeCare and Hospice, a prominent voice in the home care and hospice sector. In this engaging conversation, Cooper and Ken Segel discuss the impact of fear in the workplace and how it's often disguised as "pressure" or "stress." They explore strategies for leaders to create a supportive and fearless work environment, fostering collaboration and trust among team members.

Discover how embracing compassion and understanding can transform organizational culture and drive excellence in patient care. This episode offers valuable perspectives on overcoming fear, setting higher standards, and building a stronger, more unified healthcare community. Don't miss this opportunity to gain insights that can help elevate your leadership approach and improve your team's performance. Join the conversation and be part of the movement to revolutionize care in the healthcare industry!

http://valuecapturellc.com/he7

Welcome to Episode #7 of Habitual Excellence, presented by Value Capture.

Today's guest is Lisa Yerian, MD -- the Chief Improvement Officer at Cleveland Clinic. Host Mark Graban and Lisa discuss the long-standing "patients first" mindset and why it doesn't mean "patients only." Cleveland Clinic is also focusing on becoming the best place to work, in addition to becoming the best place to receive care.

Lisa also talks about their "tiered daily huddles" and how those begin with a focus on quality and safety. How does "patients first" connect with the idea of "habitual excellence" and other work they are doing with Lean and continuous improvement?

Click to visit the main Habitual Excellence podcast page.

Here is a short bonus episode with a clip from the late Paul O'Neill, from Episode #1 of this series. 

http://www.valuecapturellc.com/he6

Welcome to Episode #6 Habitual Excellence, presented by Value Capture.

Today, host Mark Graban is joined by Bill O'Rourke, a former Alcoa vice president who was deeply influenced by our founder (and former Alcoa CEO), the late Paul O'Neill. In the episode, Bill shares his recollections and reflections about Mr. O'Neill joining Alcoa and why he calls him "the most enlightened leader I've ever known." Bill also talks about how he used Mr. O'Neill's "playbook" when he led the Alcoa business in Russia.

Bill is the author of the book The Business Ethics Field Guide: The Essential Companion to Leading Your Career and Your Company to Greatness, which has a foreword by Mr. O'Neill, which includes this:

Click to visit the main Habitual Excellence podcast page.

More info and a transcript here: http://www.valuecapture.com/he5 

In this episode, Geoff Webster, co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of "habitual excellence," a phrase used by our founder, the late Paul O'Neill. What is habitual excellence? How do leaders create the conditions for habitual excellence in an organization? We'll discuss this and more.

Please rate, review, and subscribe!

http://www.valuecapturellc.com/he4

In this episode, Ken Segel, co-founder and managing director of Value Capture, has a conversation with host Mark Graban on the theme of zero harm. The late Paul O'Neill, founder of Value Capture, always talked about the need for leaders to set goals that are at the "theoretical limits" of performance. How can such goals be aspirational and inspiring to everybody in an organization? How are these goals a necessary contributor to habitual excellence?

http://www.valuecapturellc.com/he3

Today, Tony Milian, a senior advisor with Value Capture, talks about High Reliability Organizations. One important trait of HROs is a "preoccupation with failure" and Tony explores that theme in a conversation with Mark Graban. What are some examples of this trait and how can this help us in our journey to zero harm?

Blog post and transcript for this episode: http://www.valuecapturellc.com/he2

In today's episode, Ken Segel, co-founder and managing director of Value Capture, reads a blog post that he published recently. It's a thought provoking call to action for leaders in healthcare (and beyond).

The blog post begins:

"For years before COVID-19, our industry accounted for the largest number of injuries and illnesses related to work of any in the United States.  The scale of COVID harm to our teams as well as our patients has been greater because of our pre-existing weaknesses when it comes to safety and improvement.

Now, in this extraordinary moment, the forces and inspiration for change have been unleashed.  Clinicians and other healthcare workers on the front lines have demanded their safety and responded urgently and cooperatively to figure out what works for patients, and how to keep themselves safe.  They have blown past awkward and unclear top-down edicts and institutional boundaries to share and seek learnings.  They have shown that what really matters is what happens at the point of care, between human beings.  Leaders with humility and strength can seize this moment to help shape much better futures for their institutions in a post-COVID world.

As the immediate threat of the first wave recedes in a community, leaders can help their organizations leap ahead if cultural healing is fed by a new determination and discipline toward the habits of excellence, anchored by safety. The tag I’ve been using on social media posts during this time – “Leadership for COVID-19, Leadership Past COVID-19” – tries to capture this sense.  Of course, there are not bright demarcations to a post-COVID period.  Change starts now."

X86huWexAQ5KKMROq4xK