Explore every episode of the podcast Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Eric Knott of Tiki Taco on Turning Feedback into Action | 30 Oct 2025 | 00:17:53 | |
Eric Knott, CEO of Tiki Taco and former PDQ leader, joins Zack Oates to talk about scaling hospitality, refining menu strategy, and building genuine guest connections. With experience ranging from Outback to Tiki Taco, Eric shares how structure and community drive lasting success. He explains how to use guest feedback as a growth tool, why operators must be the “mayor” of their market, and what’s changed most about the modern guest. Zack and Eric discuss:
Thanks, Eric! Links: | |||
| Building a Fierce Yet Friendly Brand with Amanda Kahalehoe of Vicious Biscuit | 27 Oct 2025 | 00:18:24 | |
From Charleston roots to a growing national footprint, Amanda Kahalehoe has built a brand that’s both fierce and warm. As COO of Vicious Biscuit, she shares how her team balances bold, indulgent food with genuine Southern hospitality. Amanda and Zack dive into how her brand “out-hospitalities” the competition, the power of listening to guests, and what operational excellence really means in today’s restaurant world. Zack and Amanda discuss:
Thanks, Amanda! | |||
| How Haven Hot Chicken Builds Loyalty with Jason Sobocinski | 06 Oct 2025 | 00:20:16 | |
Jason Sobocinski joins Zack Oates to share how Haven Hot Chicken builds lasting guest love through great food, consistent hospitality, and small gestures that surprise and delight. From “reverse tipping” cards to weekly community drop-offs, Jason explains how joy and consistency fuel growth in a competitive chicken market. Zack and Jason discuss: Thanks, Jason! | |||
| Paul Damico of Global Franchise Group on What Really Drives Traffic | 29 Sep 2025 | 00:19:19 | |
Paul Damico joins Zack Oates to share what still wins guest loyalty today. His take is simple: nail the four walls first, then scale. With leadership across Blaze, Fuzzy’s, Global Franchise Group, Focus Brands, and Moe’s Southwest Grill, Paul explains how culture, training, and clean execution turn into traffic, while technology should remove friction rather than add it. Zack and Paul discuss: Thanks, Paul! | |||
| John Laun of Earthbar on Using AI and Feedback to Elevate Guests | 22 Sep 2025 | 00:22:59 | |
John Laun, CMO of Earthbar, joins Zack Oates to share how a wellness brand with roots in the 1970s is scaling nationally while keeping guest experience front and center. With over 60 locations and a strong partnership with Equinox, Earthbar focuses on energy, consistency, and culture to make every visit the best part of a guest’s day. Zack and John discuss:
Thanks, John! | |||
| Why Guest Experience Starts with GMs, with Justin Falciola of Deliverect | 09 Sep 2025 | 00:19:40 | |
Justin Falciola, President of the Americas at Deliverect, joins Zack Oates to explore how technology and hospitality can work hand in hand. With leadership experience at Papa John’s and CKE, Justin has seen the restaurant industry from both the operator and vendor sides. He shares how Deliverect is helping brands scale profitably by connecting POS systems, delivery aggregators, and first-party digital platforms—all while keeping the guest at the center. Zack and Justin discuss:
Thanks, Justin! Links: | |||
| From Football Field to Franchise Growth: Mark Moseley at Five Guys | 25 Aug 2025 | 00:17:12 | |
From NFL MVP to franchise powerhouse, Mark Moseley has done it all. After a legendary 16-year career as the Washington Commanders’ clutch kicker and the only special teams player to ever win MVP, Mark went on to help grow Five Guys from just 3 locations to nearly 2,000 worldwide. In this episode of Give an Ovation, Mark shares how lessons from football shaped his approach to franchising and what it takes to create a consistent, high-quality guest experience across the globe.
Thanks, Mark! https://www.linkedin.com/in/mark-moseley-305a4583/ | |||
| How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech | 15 Jul 2025 | 00:17:02 | |
Drew Kimball, Relationship Manager at SpotOn, joins Zack Oates to talk about what it really takes to build lasting relationships in hospitality. With over 15 years in B2B sales and a background in restaurants, Drew shares stories from his work with operators, his time as a game store owner, and how he helps brands improve guest experience, efficiency, and revenue. Zack and Drew discuss:
Thanks, Drew! Links: https://www.linkedin.com/company/spoton/ | |||
| Live from the National Restaurant Association Show | 01 Jul 2025 | 00:27:07 | |
Zach takes the Ovation mic to the streets of Chicago for a special edition of the Two Question Podcast, recorded live at the National Restaurant Association Show. From tech innovators to restaurant operators, leaders across the industry answer two key questions: what should restaurants focus on over the next 12 months, and what tactics can improve the guest experience? You’ll hear quick insights, real-world tips, and recurring themes around data, human connection, and of course—using Ovation. Thank you to all our amazing guests, including Sean Walchef, Scott Porter, Brandon Barton, and so many more. | |||
| From Gas Stations to 3,400 Units: Alice Crowder at Krispy Krunchy Chicken | 18 Jun 2025 | 00:19:09 | |
Alice Crowder, CMO of Krispy Krunchy Chicken, joins Zack Oates to break down how the brand grew to nearly 3,400 locations without traditional franchising. From gas stations to guest experience strategy, Alice shares how high-quality food, grassroots marketing, and authentic partnerships drive brand love and repeat visits. Zack and Alice discuss:
Thanks, Alice! Links: https://www.linkedin.com/in/alicecrowder/ | |||
| Michael Lukianoff of SignalFlare on Using AI to Drive Smarter Restaurant Strategy | 16 Jun 2025 | 00:16:59 | |
Michael Lukianoff, CEO of SignalFlare, joins Zack Oates to unpack the restaurant industry's biggest data challenges and opportunities. From AI-driven decision-making to understanding local market dynamics, Michael explains how restaurants can stay ahead in a crowded, fast-changing landscape. Zack and Michael discuss:
Thanks, Michael! Links: | |||
| Russ Hawkins of Agilence on Using Data to Improve Guest Experience | 13 Jun 2025 | 00:14:02 | |
Russ Hawkins, CEO of Agilence, joins Zack Oates to break down how restaurant operators can use data to improve guest experience, boost loyalty, and align teams. With a background spanning telecom, retail, and hospitality, Russ shares practical strategies for avoiding waste, tracking behavior, and turning missed expectations into long-term relationships. Zack and Russ discuss:
Thanks, Russ! Links: | |||
| Serving Hospitality for 75 Years: Ralph Lewis of Okeechobee Steakhouse | 09 Jun 2025 | 00:16:31 | |
Ralph Lewis, CEO and third-generation owner of Okeechobee Steakhouse, joins Zack Oates to share the secrets behind one of Florida’s most iconic dining institutions. From 75 years of legacy service to 350,000 free birthday steaks, Ralph dives into how family values and consistent hospitality drive lasting guest loyalty. Zack and Ralph discuss:
Thanks, Ralph! Links: | |||
| From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N' Roll Sushi | 05 Jun 2025 | 00:15:16 | |
Eric Robison, developer and multi-unit owner at Rock N' Roll Sushi, joins this episode of Give an Ovation to break down how the brand has grown from 16 to 75+ units and what it takes to get guests back through the doors. From creating a fun, high-energy dining experience to transforming guest feedback into operational change, Eric shares how his team makes sushi dining loud, vibrant, and unforgettable.
Thanks, Eric! Links: https://www.linkedin.com/company/rocknrollsushi/ | |||
| Barry McGowan of Fogo de Chão on Climbing the Ranks in Hospitality | 02 Jun 2025 | 00:18:54 | |
Barry McGowan, CEO of Fogo de Chão, joins Zack to share his incredible rise from washing dishes to leading a global hospitality brand. With over 40 years in the industry, Barry dives into what real value means for guests, why customization and celebration matter, and how to scale culture while staying people first. He discusses the importance of consistency, how to use pricing as a tool for value not margin, and what every brand should do to stay competitive in today’s market.
Thanks to Barry for bringing the fire—literally and figuratively! | |||
| Inside 3Natives: Anthony Bambino’s Guide to Sustainable Growth | 29 May 2025 | 00:18:50 | |
Anthony Bambino, founder and CEO of 3Natives, joins Zack Oates to share how he grew a 900-square-foot juice bar into a 50+ location health-focused brand. With no outside investment, Anthony emphasizes why slow, steady, and personal growth beats fast cash. He shares insights on creating memorable guest experiences, leading a tight-knit team, and empowering employees to deliver service that stands out. Zack and Anthony discuss:
Thanks, Anthony! Links: https://www.linkedin.com/in/anthony-bambino-a60b45315/ | |||
| How Savory Fund Powers Guest Experience at Scale with Josh Boshard | 27 May 2025 | 00:21:08 | |
Josh Boshard, COO of Savory Fund, joins Zack Oates to talk about what it really takes to scale great restaurant brands. With a background in tech and an obsession for operations, Josh shares how momentum, team empowerment, and data-driven decisions shape unforgettable guest experiences. From system-wide A/B testing to feedback-fueled growth, this episode is a masterclass in modern hospitality leadership. Zack and Josh discuss:
Thanks, Josh! Links: https://www.linkedin.com/in/joshboshard/ https://www.linkedin.com/company/savoryfund/ | |||
| Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar | 23 May 2025 | 00:20:26 | |
Amy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy. Zack and Amy discuss:
Thanks, Amy! Links: https://www.linkedin.com/in/amyhom17/ | |||
| Designing Dining Experiences with Sebastien Silvestri of The Dinex Group | 21 May 2025 | 00:22:31 | |
Sebastien Silvestri, CEO of The Dinex Group, joins Zack Oates to share lessons from decades of global hospitality leadership—spanning Bora Bora, Vegas, Miami, and NYC. He dives into how restaurants can elevate the guest experience through entertainment, precision, and people-first operations. From value perception to theatrical dining, Sebastien shares why success starts with obsessed attention to detail and team care. Zack and Sebastien discuss:
Thanks, Sebastien! | |||
| Winning with Hospitality-Driven Catering with Pete Mora of Fajita Pete’s | 19 May 2025 | 00:17:56 | |
Pete Mora, founder of Fajita Pete’s, joins Zack Oates to share how a catering-first mindset transformed his brand from a full-service Tex-Mex restaurant into a thriving, multi-unit concept. Pete reveals how simplifying the model, building genuine guest relationships, and leading with care have been the keys to sustainable growth. He also discusses how small gestures—from handwritten notes to surprise gift cards—can create loyalty that no marketing campaign can buy. Zack and Pete discuss:
Thanks, Pete! Links: https://www.linkedin.com/in/pedro-pete-mora-605a37228/ https://www.linkedin.com/company/fajita-pete's/ | |||
| Behind the Pizza: Building Community and Culture with Avery Ward | 16 May 2025 | 00:19:24 | |
Avery Ward, CEO of Little Italy Pizza, shares how he transformed his family's business from a small pizza shop into a multi-million-dollar restaurant group. In this episode, Avery talks about the power of content marketing, building lasting relationships with customers, and staying true to core values while innovating. From the “Slice of Life” series to the challenges of creating a great guest experience, Avery dives into what’s worked for Little Italy and what’s next on their journey. Zack and Avery discuss:
Thanks, Avery! Links: Follow Avery on LinkedIn | |||
| Building a Brand on Love, Legacy, and Leadership with Jane Abell of Donatos Pizza | 14 May 2025 | 00:18:55 | |
Jane Abell, Executive Chairwoman and Chief Purpose Officer of Donatos Pizza, joins Zack Oates live to discuss how leading with love and purpose has fueled Donatos' growth and guest loyalty. Jane shares how a people-first mindset, innovation, and agape capitalism shape every decision, from store operations to franchise relationships. She also explains how Donatos blends automation with hospitality to preserve their soul while scaling. Her insights offer a roadmap for brands that want to grow without losing their heart. Zack and Jane discuss:
Thanks, Jane! Links: | |||
| Inside The Great Greek’s Rapid Growth with Bob Andersen | 12 May 2025 | 00:22:22 | |
Bob Andersen, President of The Great Greek Mediterranean Grill, joins Zack Oates live at RLC to share how the brand delivers full-service hospitality in a fast-casual setting. Bob discusses the art of preserving authentic experiences while scaling rapidly, the role of franchisee relationships in sustainable growth, and why Mediterranean cuisine hits the sweet spot for today’s diners. He also dives into the huge opportunity catering presents for restaurants who are ready to do it right. Zack and Bob discuss:
Thanks, Bob! Links: https://www.thegreatgreekgrill.com/ | |||
| Preserving Culture Through Rapid Growth with Rob Ertmann | 09 May 2025 | 00:19:23 | |
Rob Ertmann, President of Mo’ Bettahs, joins Zack Oates live to share how the brand scaled from 22 to over 60 locations while staying true to its “be aloha” culture. Rob explains how simplicity, consistency, and operational focus helped Mo’ Bettahs deliver great guest experiences at every stage of growth. He shares insights on training, culture preservation, and why handling mistakes the right way builds loyalty. Zack and Rob discuss:
Thanks, Rob! Links: | |||
| Behind the Growth of Bushfire Kitchen with Oliver Barwin | 07 May 2025 | 00:17:54 | |
Oliver Barwin, CEO of Bushfire Kitchen, joins Zack Oates live to share how he transitioned from Wall Street to hospitality, building a fast-casual brand focused on healthy food, hospitality, and smart growth. Oliver explains how technology upgrades, streamlined operations, and a better-for-you menu helped Bushfire Kitchen scale during challenging times. He dives into how loyalty to the guest experience shaped their tech decisions and why being proactive in guest recovery is a must. His journey proves that a finance background can be a surprising advantage in hospitality when paired with heart. Zack and Oliver discuss:
Learn how Oliver’s approach to scaling Bushfire Kitchen combines heart, hustle, and hospitality. Thanks, Oliver! Links: https://www.linkedin.com/in/oliverbarwin/ | |||
| Baking Joy Into Every Bagel with Jeff Perera | 05 May 2025 | 00:19:02 | |
Jeff Perera, founder of Jeff’s Bagel Run, joins Zack to share how a passion project turned into one of the fastest-growing bagel brands in the country. From baking fresh bagels all day long to building real connections with guests, Jeff explains how focusing on hospitality, simplicity, and genuine joy helped grow his business to 12 locations—and counting. Whether it’s innovating with pimento cream cheese or remembering loyal customers by name, Jeff shows why local energy and fresh experiences are at the heart of scaling a beloved brand. Zack and Jeff discuss:
Thanks, Jeff! Links: | |||
| Craveable Brands Done Right with Lawrence Longo | 02 May 2025 | 00:16:50 | |
Lawrence Longo, serial food entrepreneur and founder of Off the Menu, joins Zack to share how building craveable products, creating genuine hospitality, and staying relentlessly simple have driven his success across multiple brands. As CEO of Prince Street Pizza, Irv’s Burgers, and The Bar Next Door, Lawrence talks about what it really takes to create businesses guests love—and how passion and great teams make it all possible. From launching viral pop-ups to building award-winning brands, he breaks down why consistency, hospitality, and product obsession matter more than trends. Whether it’s pizza, burgers, or cocktails, Lawrence shows how great guest experiences start long before the first bite. Zack and Lawrence discuss:
Thanks, Lawrence! Links: | |||
| Real Connections, Real Results with Yasaman Stewart | 30 Apr 2025 | 00:15:48 | |
Yasaman Stewart, Senior Director of Marketing at Brix Holdings, joins Zack to share how consistency, energy, and real connection drive powerful guest experiences. Drawing from her deep operations and marketing background, Yasaman explains how brands can inspire their teams, build authentic connections, and turn recognition into loyalty. Zack and Yasaman discuss:
Tune in to hear how Yasaman’s people-first approach is creating contagious excitement across brands. Thanks, Yasaman! Learn more: https://ovationup.com/ https://www.linkedin.com/in/yasamanstewart/ | |||
| Turning Insight Into Action with Kendall Ware | 28 Apr 2025 | 00:20:10 | |
Kendall Ware, keynote speaker and franchise growth coach, joins Zack to share strategies for building memorable guest experiences rooted in authenticity, consistency, and connection. With a deep background in franchise leadership and hospitality, Kendall offers insights on what really drives guest loyalty—and how small moments make a big difference. Zack and Kendall discuss:
Tune in to hear how Kendall’s people-first approach is shaping the future of hospitality. Thanks, Kendall! Learn more: https://ovationup.com/ https://kendallware.com/ Kendall Ware - Linkedin | |||
| Operational Clarity Wins with Sebastian Stahl | 23 Apr 2025 | 00:15:48 | |
Sebastian Stahl, former hospitality operator and now founder of Breadth, joins the show to talk about how restaurants can build marketing systems that actually work. As the host of Restaurant Leaders Unplugged, Sebastian shares how guest experience starts long before a diner walks through the door—and how to align your team, tech, and messaging to make every touchpoint count. Zack and Sebastian discuss:
Tune in to hear Sebastian’s operations-first take on restaurant marketing and how structure creates standout experiences. | |||
| What Truly Creates Restaurant Magic with Troy Guard | 16 Apr 2025 | 00:18:37 | |
Chef Troy Guard, founder of TAG Restaurant Group, joins the show to share how creating a vibe, embracing the unexpected, and mentoring talent have helped him grow multiple restaurant concepts across states. From dishwasher to executive chef, Troy reflects on his journey and how guest experience is driven by feeling—not formulas. Zack and Troy discuss:
Tune in to hear how Troy’s people-first philosophy creates lasting guest impressions and sustainable growth. | |||
| Rewiring Customer Perception with Melissa Hughes | 07 Apr 2025 | 00:19:32 | |
Dr. Melissa Hughes joins Zack to explore the neuroscience behind the guest experience. As a keynote speaker and author, Melissa breaks down why small missteps in a restaurant can have an outsized impact, and how operators can respond to reviews with empathy and intention. Zack and Melissa discuss:
Tune in to hear how Melissa’s brain-based insights can transform the way you handle feedback and build guest loyalty. Thanks, Melissa! | |||
| Culture That Connects with Chris Schultz | 31 Mar 2025 | 00:18:46 | |
Chris Schultz, CEO of Voodoo Doughnut, joins Zack to share how the brand’s rebellious spirit and cult following stem from bold choices and intentional culture. With decades of experience in hospitality, Chris explores how staying weird can still mean staying operationally sharp.
Thanks, Chris! | |||
| Authenticity by Design with Shaz Khan of Tono Pizzeria + Cheesesteaks | 24 Mar 2025 | 00:17:43 | |
Shaz Khan, co-founder of Tono Pizzeria + Cheesesteaks, joins Zack to share how he's built a beloved multi-unit brand without losing the feel of a local favorite. With an engineering mindset and a passion for hospitality, Shaz breaks down the systems, tech, and transparency that drive guest loyalty and operational excellence. Zack and Shaz discuss:
Tune in to hear how Shaz’s integrity-first approach is shaping the future of fast casual hospitality. | |||
| Running a Profitable Restaurant Without Being Trapped in It with David Scott Peters | 17 Mar 2025 | 00:19:24 | |
Zack sits down with David Scott Peters, restaurant coach, speaker, and author of Restaurant Prosperity Formula, to break down how independent restaurant owners can create financial and operational freedom. He shares why delegation without documentation leads to failure, how to build a system that works without you, and why great guest experiences start with operational excellence. Zack and David discuss:
Follow David Scott Peters: | |||
| From Brand Voice to Guest Experience with Stacey Kane | 13 Mar 2025 | 00:18:15 | |
Zack welcomes Stacey Kane, a fractional CMO for emerging and beyond brands, to discuss the importance of brand voice, guest experience, and tactical marketing strategies in the restaurant industry. With experience leading marketing efforts for multiple brands, Stacey shares how businesses can define their identity, engage guests, and use nostalgia to create memorable experiences. Zack and Stacey discuss:
Folow Stacey: https://www.linkedin.com/in/staceylkane/ Thanks, Stacey! | |||
| Frictionless Ordering & Smarter Tech with Johnathan Chen | 10 Mar 2025 | 00:21:10 | |
On this episode of Give an Ovation, Johnathan Chen, CEO and Co-Founder of 5&5, joins Zack Oates to discuss how restaurants can optimize their technology stack to improve operations and guest experience. With years of experience in restaurant tech and digital services, Johnathan shares insights on streamlining systems, avoiding tech overload, and ensuring that technology serves the guest—not complicates their journey. Zack and Johnathan discuss:
Follow Johnathan Chan & 5&5:
Thanks, Johnathan! 🎉 | |||
| Five-Star Strategies for Restaurant Success with Michael Halen | 06 Mar 2025 | 00:17:22 | |
On this episode of Give an Ovation, Zack Oates welcomes Michael Halen, Senior Restaurant and Foodservice Analyst at Bloomberg Intelligence and host of Chopping It Up. Michael shares his insights on industry trends, value perception, and the impact of inflation on restaurant profitability. He discusses how brands like Texas Roadhouse and Wingstop are winning by delivering strong guest experiences. From operational excellence to marketing strategies, Michael breaks down what restaurants must focus on to stay competitive in 2025. Zack and Michael discuss:
Follow Michael Halen:
Thanks, Michael! 🎉 | |||
| How Genuine Hospitality and Guest Engagement Drive Restaurant Success with Julie Zucker | 03 Mar 2025 | 00:18:29 | |
Zack welcomes Julie Zucker, CMO and Partner at Branded Strategic Hospitality and producer of the Hospitality Hangout podcast. With years of experience in restaurant marketing and guest experience, Julie shares invaluable insights into building genuine guest connections, leveraging technology, and fostering a hospitality-driven culture. Zack and Julie discuss:
Follow Julie and Branded Strategic Hospitality: https://www.linkedin.com/in/julie-zucker-41895b2/ | |||
| Lessons from a Hospitality Marketing Veteran with Mitch Baker | 24 Feb 2025 | 00:17:47 | |
Mitch Baker, VP of Marketing at Robeks, shares his expertise on evolving marketing strategies in the hospitality industry. With a background spanning Hollywood entertainment, Disney, and more, he dives into the role of guest data, technology, and omnichannel marketing in shaping brand success. Mitch also discusses the vital relationship between marketing and operations, the power of consistency, and what truly drives a five-star guest experience. Zack and Mitch discuss:
Tune in to hear how Mitch’s insights on marketing, operations, and guest experience can help your restaurant thrive! Thanks, Mitch! | |||
| The Future of Hospitality Marketing with Erin Levzow | 17 Feb 2025 | 00:18:46 | |
In this episode of Give an Ovation, we welcome Erin Levzow, a hospitality marketing and technology expert with nearly 20 years of experience at brands like Caesars, MGM, Wingstop, Freebirds, and Del Taco. Erin shares her insights on how to blend technology with human connection to create exceptional guest experiences. Zack and Erin discuss: Why brands often forget about the guest and how to refocus on their needs The power of consistency in building customer loyalty How technology can enhance emotional connections rather than replace them The importance of meeting guests where they are—both digitally and in person Why marketing and technology teams must work together for true success How brands like Wingstop evolved their messaging to better connect with customers Tune in to hear Erin’s expert take on guest experience, marketing innovation, and the future of hospitality tech! Thanks, Erin! | |||
| People-First Hospitality with Jennifer Dodd | 10 Feb 2025 | 00:17:14 | |
In this episode of Give an Ovation, we welcome Jennifer Dodd, a 30-year restaurant industry veteran and the CEO of Main Squeeze Juice Co. Jennifer has led in QSR, casual dining, and franchising, making her a powerhouse in restaurant operations and leadership. Zack and Jennifer discuss:
Tune in to hear how Jennifer’s insights on culture, leadership, and guest experience can help your restaurant thrive! Thanks, Jennifer! | |||
| The Secret to Consistent Success with Joseph Sample | 03 Feb 2025 | 00:17:12 | |
In this episode of Give an Ovation, we welcome Joe Sample, President of Crave Management Group, the multi-unit, multi-brand operator behind top-performing Taco Bell locations and Bobby’s Burgers by Bobby Flay. With over 22 years of experience, Joe shares his proven strategies for creating high-performing teams and delivering exceptional guest experiences. Zack and Joe discuss:
Tune in to hear how Joe’s leadership style and operational insights have helped Crave Management Group thrive in a competitive industry! Thanks, Joe! | |||
| Building Purpose-Driven Brands for a Sustainable Future with Seth Goldman | 30 Jan 2025 | 00:20:49 | |
In this episode of Give an Ovation, we welcome Seth Goldman, co-founder of Honest Tea and Just Ice Tea, chairman of Beyond Meat, and co-founder of PLNT Burger. Seth’s journey from government and activism to launching purpose-driven brands showcases his commitment to health, sustainability, and creating positive social impact.
Tune in to hear how Seth’s vision and leadership continue to inspire and transform the food and beverage industry! | |||
| Tech, Guest Experience, and Growth with Ming-Tai Huh | 27 Jan 2025 | 00:15:33 | |
In this episode of Give an Ovation, we welcome Ming-Tai Huh, Head of Food and Beverage at Square and a restaurateur with over a decade of experience through Cambridge Street Hospitality Group. Ming brings a unique perspective, blending his deep industry knowledge with cutting-edge restaurant technology to help operators thrive in an ever-evolving market. Zack and Ming discuss:
Tune in to hear Ming’s insights on how restaurants can leverage technology while staying true to their hospitality roots and delivering unforgettable guest experiences. Thanks, Ming! | |||
| From Food Truck To Food Phenom with Andrew Dana | 20 Jan 2025 | 00:15:21 | |
In this episode of Give an Ovation, we welcome Andrew Dana, founder of Call Your Mother Deli and Timber Pizza Company. Andrew’s journey from the corporate world to building thriving restaurant brands is a testament to passion, perseverance, and a deep commitment to creating unforgettable guest experiences. Zack and Andrew discuss:
Tune in to hear how Andrew’s bold moves and dedication to hospitality have turned his dream into a growing culinary empire! Thanks, Andrew! | |||
| The South Block Story with Amir Mostafavi | 18 Dec 2024 | 00:20:26 | |
In this episode of Give an Ovation, Zack welcomes Amir Mostafavi, the Founder and CEO of South Block, a mission-driven smoothie and juice bar brand based in the DC area. With over 20 years of experience in the industry, Amir shares his journey of creating a brand that’s not just about great products, but also about fostering connections and building better communities on every block they serve. Here’s what you’ll learn:
Tune in to discover how Amir Mostafavi is blending community-building, exceptional products, and heartfelt hospitality to redefine what it means to be a mission-driven brand. | |||
| Innovative Concepts and Flavors with Abney Harper | 10 Dec 2024 | 00:20:24 | |
In this episode of Give an Ovation, we’re joined by Abney Harper, CEO and Founder of Prima Après, a unique fast-casual concept combining fresh pasta and pavlovas with a focus on thoughtful design, quality ingredients, and heartfelt hospitality. Abney shares her journey from fine dining and fashion retail to creating a chef-driven brand that delivers a luxury dining experience in a fast-casual setting. Zack and Abney discuss:
Tune in to learn how Abney Harper is redefining fast-casual dining by blending exceptional cuisine with intentional design and genuine hospitality! | |||
| Empowering Teams, Perfecting Chicken with Jason & Etkin | 02 Dec 2024 | 00:21:42 | |
In this episode of Give an Ovation, we’re joined by Jason Sobocinski and Etkin Tekin, the co-founders of Haven Hot Chicken, who are on a mission to redefine the fast-casual dining space. From their roots as winners of the Perfect Pitch competition to expanding to nine locations, Jason and Etkin share the secrets behind their explosive growth and the passion for exceptional food that drives their brand. Zack, Jason, and Etkin discuss:
Tune in to learn how Haven Hot Chicken is bringing the heat and redefining the fast-casual dining experience! | |||
| Craft, Culture, and Guest Connection with Rick Malir | 25 Nov 2024 | 00:19:57 | |
In this episode of Give an Ovation, Rick Malir, founder of City Barbeque, shares his journey from selling John Deere tractors to building a nationally recognized barbecue brand. With 25 years in the business and 75 locations, Rick dives into what it takes to deliver top-notch barbecue and create unforgettable guest experiences. Zack and Rick discuss:
Tune in to hear how Rick turned his backyard barbecue passion into a thriving brand loved by guests across the country! Thanks, Rick! | |||