Fraud Forward – Details, episodes & analysis

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

----------------------------

Welcome back to another exciting episode of "Banking on Fraudology"!

I'm your host, Hailey Windham, and today we're diving deep into the world of fraud detection with our special guest, Jen Martin. With over 15 years of banking experience and a robust background in criminal justice and statistics, Jen brings a wealth of knowledge and a passion for data-driven solutions in the fight against fraud.

In this episode, Jen takes us through her fascinating career journey, from her early aspirations to become a crime statistician to her pivotal roles in banking and fraud prevention. We'll explore the transformative power of real-time data models and advanced analytics in combating fraud, as well as the critical importance of collaborative efforts across different departments within an organization.

We'll also discuss the evolving landscape of fraud threats, particularly post-pandemic, and the need for quick, adaptable strategies to stay ahead. Jen provides invaluable insights into tackling specific challenges such as check fraud and maintaining a balance between effective fraud controls and a positive customer experience. We'll touch on the strain of staff retention and the importance of ongoing training, especially in frontline positions.

Join us as we unravel the complexities of fraud prevention, the necessity of creative data utilization, and the indispensability of cross-functional teamwork. Stay tuned for practical advice and inspiring stories from one of the leading voices in the fraud-fighting community. Let's get started!

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

----------------------------

Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.

SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. We’re thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.

Stay tuned for more great episodes and insights—thanks again to SentiLink for supporting the podcast!

Visit: https://www.sentilink.com/ and learn all about them!

--------------------

Welcome back, fraud fighters, to another compelling episode of Banking on Fraudology! I'm your host, Hailey Windham, and today’s episode is packed with eye-opening insights into the ever-evolving world of fraud. We'll kick things off with a personal recap of my recent trip to California, where I collaborated with Erin West on the groundbreaking Operation Shamrock.

Our main event? A hard-hitting news segment featuring three fresh and disturbing fraud stories: from scammers intercepting customer service calls, Chase taking bold legal action against glitch fraudsters, to the alarming misuse of the Zelle payment app for harassment. Each story, sourced from the fraud expert Frank McKenna's Frank on Fraud newsletter, paints a vivid picture of where the fraud battle is heading. So buckle up and get ready to dive into the complexities and innovations in fraud prevention. Let's get started!

------------

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

------------

Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/

- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0

-Request your copy : State of Fraud & AML Report

In this episode, our host Hailey Windham sits down with the insightful Kelly Paxton to delve into their recent experiences at Fraud Retreat 2024. Kelly shares captivating stories from her presentation on corporate fraud and whistleblowing, revealing the key takeaways and personal anecdotes that kept the audience engaged without the aid of slides. Hailey and Kelly explore the vital role of whistleblowers and internal auditors, shedding light on the challenges, risks, and support necessary for those brave enough to come forward.

They also reflect on memorable sessions from the retreat, including talks on litigation secrets, decoding deception strategies, and the integration of ethics within corporate culture. You'll hear about the inspiring charity project making tie blankets for a children's hospital and raising funds for Susan G. Komen, as well as the enriching networking opportunities that come from gathering with peers who understand the complexities of fraud investigation.

------------------------

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/

- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0

-Request your copy : State of Fraud & AML Report

In this episode of Banking on Fraudology, host Hailey Windham sits down with Trust and Safety expert Heather Grunkemeier for a thought-provoking discussion on balancing data capture, trust and safety strategies, and mental health in high-pressure environments.

Heather offers valuable insights on mapping customer dissatisfaction, overcoming data challenges, and prioritizing well-being in demanding roles. Hailey further explores how these approaches can enhance fraud prevention efforts.

Join us to discover the intricate link between effective data analysis, strategic trust and safety practices, and the vital role of mental health in protecting our digital spaces. Don't miss this insightful conversation on making the internet safer and healthier for everyone.

--------------------------------------------------------

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/

- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0

-Request your copy : State of Fraud & AML Report

-------------------------

In this episode, we uncover the powerful dynamics of pressure, rationalization, and peer influence that lead to sabotage, discrimination, and even fraud within organizations. Marta shares groundbreaking methodologies her company developed using artificial intelligence and natural language processing to predict and prevent fraud, highlighting the importance of cultural and generational communication differences.

We'll also explore the state of bank fraud today, discuss the significance of understanding employee behavior, and talk about essential resources like the "Report to the Nation." Marta emphasizes the need for clear company values and zero-tolerance policies for unethical behavior while addressing the impact of crises like Covid on fraudulent activities.

Tune in for an eye-opening discussion filled with Marta's expert insights and practical advice on implementing effective controls and advocating for better tools and technology in your organization. Subscribe on Apple, Spotify, or your preferred platform to ensure you never miss an episode. Let's dive in!

-----------------------

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/

- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0

-Request your copy : State of Fraud & AML Report

Welcome to the latest episode of Banking on Fraudology, where we dive deep into the ever-evolving world of financial fraud and explore the challenges faced by institutions and consumers alike. In today's episode, we're excited to have a panel of esteemed colleagues joining the Fraud Fighter Virtual Summit powered by Unit 21 to shed light on the most pressing issues in the fraud prevention landscape.

Our guests include Alex Faivusovich, Head of Fraud Risk at Unit21; Donna Turner, retired fraud executive from Bank of America and COO for Early Warning Services; and Scott Harkey, EVP of financial services and payments at Endava. Together, they'll share their insights on the top fraud challenges faced by financial institutions, from counterfeit checks and ACH returns to account takeovers and elder exploitation.

We'll also be discussing the alarming rise of first-party fraud, as fraudsters exploit terms and conditions to file intentional disputes, leading to write-offs and misclassification. Our experts will highlight the need for more sophisticated monitoring systems and the importance of collaboration between government and industry to combat these threats effectively.

As the threat of fraud continues to grow exponentially, it's crucial for financial institutions to stay ahead of the curve. Our guests will share their predictions for the future of fraud prevention, including the shift towards balancing economics in transactions and applying technology from other financial sectors to dispute processes.

--------------------------------------------------------

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/

- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0

-Request your copy : State of Fraud & AML Report

In this episode, Hailey Windham sits down with Ian Mitchell, founder of The Knble and co-founder of Mission Omega. He is a seasoned expert with over 25 years in fraud and financial crime prevention. Get ready to dive deep into the exciting advancements and ongoing challenges in the world of fraud fighting.

Ian shares his enthusiasm for the current community of fraud fighters and emphasizes the importance of collaboration between fraud fighters, regulators, and solution providers. They discuss key resources for bank fraud prevention and the need for continuous learning and resilience. Hailey and Ian also touch on the evolving landscape of fraud, the importance of modernizing regulatory frameworks, and the critical role of communication and collaboration between financial institutions and regulators.

From Ian's personal journey overcoming industry challenges to the essential integration of fraud and financial crime teams, this episode offers valuable insights for anyone committed to combating fraud. Don't miss Hailey expressing her admiration for Ian's dedication and their mutual drive to protect people and banks from fraud. Tune in for an engaging conversation full of expert advice and inspiring stories.

-----------------------

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/

- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0

-Request your copy : State of Fraud & AML Report

Welcome to another riveting episode of "Banking On Fraudology." I'm your host, Hailey Windham, joined by our special guest, industry expert Karisse Hendrick. In today's episode, we're diving into a staggering compilation of recent data breaches and their potential impact on both the financial and e-commerce sectors. From a mass release of 10 billion passwords to a crippling vendor breach affecting 15,000 car dealerships, and even AT&T's exposure of call logs from 127 million U.S. citizens, we'll explore the subsequent ripple effects and the advanced methods fraudsters employ to exploit this data.

Together, Karisse and I will discuss the broader implications of leaked data, highlighting real-world examples such as the Snowflake breach and the concerning trends seen at Evolve Bank. We’ll also examine how fintech companies and banks can navigate these challenges by recalibrating their security measures, conducting thorough risk assessments, and enhancing monitoring. Plus, we’ll touch on the increasing sophistication of ransomware attacks, the complexities of supply chain breaches, and the critical need for collaboration between issuers and merchants.

Whether you're a banking professional, a fintech enthusiast, or just someone keen on staying ahead of cyber threats, this episode is packed with insights you won't want to miss. So sit back, take notes, and let’s dive deep into the ever-evolving world of fraudology. Don't forget to connect with us on LinkedIn and send in your questions for upcoming "Ask Us Anything" episodes!

-------------------------------------

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/

- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0

-Request your copy : State of Fraud & AML Report

Welcome back to "Banking On Fraudology." In today's episode, host Hailey Windham is joined by Randy and Kristen from a prominent credit union’s marketing team, ABNB. Together, they dive into the importance of fraud prevention and the innovative strategies they've used to educate and protect their members.

Randy and Kristen discuss how they transformed their social media and marketing approaches to make fraud awareness engaging and relatable, especially through platforms like TikTok. They emphasize the value of transparency, collaboration, and targeting various demographics to spread their message effectively.

The episode also highlights the benefits of open collaboration between fraud fighters and marketing teams, showcasing how fresh perspectives and strategic shifts can lead to significant positive engagement. Kristen shares a personal encounter with fraud, reinforcing the real-world impact of their efforts.

Tune in to find out how creativity and collaboration are key tools in the fight against fraud. Don’t forget to subscribe to "Banking On Fraudology" on your favorite podcast platforms to stay updated on the latest in fraud prevention.

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.

Banking on Fraudology is presented by Unit21.

Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle.

Learn more about our sponsor, Unit21:

- See Unit21 in action https://www.unit21.ai/podcast

- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/

- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0

-Request your copy : State of Fraud & AML Report

Welcome to Banking on Fraudology! Today, we're diving deep into the world of financial crime with our guest, Karen Boyer, a banking veteran with 24 years of experience, including 17 focused on fraud prevention and mitigation at M and T Bank. In this episode, Karen and our host, Hailey Windham, explore the complex challenges banks face in detecting fraudulent activities and understanding the intent behind accounts.

We'll discuss the growing problem of money mules and the significant impact they have on both society and the economy, often funding organized crime in non-friendly nations. Karen shares her insights on the need for collaboration between banks, telecoms, social media platforms, and regulatory bodies to tackle these issues effectively.

Hailey and Karen will examine the shift from traditional Bank Secrecy Act (BSA) compliance to proactive fraud prevention at the point of money movement. They emphasize the importance of real-time transaction monitoring, the crucial role of fraud and BSA team partnerships, and the ongoing challenges law enforcement faces in understanding and addressing banking fraud.

Also, we'll talk about the liability shift that could hold financial institutions more accountable for fraudulent activities passing through their systems and the increased resource allocation post-Covid to combat these crimes. Karen predicts the future landscape of financial fraud, highlighting emerging threats like generative AI and deep fake technology, as well as the rise of synthetic identities in the fraud world.

Join us for a candid conversation that underscores the critical need for industry-wide awareness and collaboration to prevent, detect, and mitigate fraud. Don’t forget to subscribe to "Banking on Fraudology" to stay updated on the latest episodes filled with expert insights and strategies for navigating the evolving landscape of financial fraud.

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is part of the Fraudology Podcast Network.