What if the biggest risk to your dealership isn’t what you don’t know… but what you’ve gotten used to overlooking?
In this episode of the Fixed Ops Roundtable, Sarah Vantine and I sit down with our good friend Paul Elliott from Insurance Office of America (IOA), and let me tell you, this conversation goes way beyond “insurance talk.”
Paul pulls back the curtain on what risk actually looks like inside today’s dealership. From mobile service fleets operating in customer driveways, to technicians recording MPI videos on their phones, to employees lifting tires the same way they’ve always done it (until one day, they can’t)—this episode is a wake-up call in the best possible way.
And here’s the thing: none of this is about fear. It’s about awareness, protection, and leadership in a business that’s changing faster than most of us want to admit.
👉 Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
- Why insurance shouldn’t be a once-a-year renewal conversation—and what happens when it is
- How evolving customer expectations (mobile service, off-site work, digital inspections) create brand-new exposures for dealers
- The real role of risk management: protecting people first, profits second
- How technology (yes, even AI) is being used to prevent injuries—not punish people
- Why the best dealer-broker relationships look more like partnerships than transactions
- And Paul’s refreshingly honest take on compliance, consulting, and doing business the right way
This episode isn’t about selling you a policy.
It’s about helping you sleep better at night, knowing your people, your customers, and your assets are protected as your operation grows and evolves.
If you’re a dealer, GM, fixed ops leader, or department head trying to future-proof your business heading into 2026—this is one of those episodes you don’t half-listen to.
Hit play. Take notes. And ask yourself one simple question along the way:
“Are we truly protected… or just hoping nothing goes wrong?”
Listen to the episode featuring Paul Elliott for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Paul Elliott
Connect with Ted Ings and the Fixed Ops Roundtable:
