In this episode of Fail with Fire, Phoenix Ha, podcast host and CEO of AdBeacon, sits down with Zoe Kahn, a CX (Customer Experience) extraordinaire, to discuss the importance of failure and the transformative power of mindset.
Zoe, the head of CX at Chomps, a popular meat snack brand, and previously with Ghost, known for its energy drinks and supplements, shares her inspiring journey of growth through failure.
The episode kicks off with a lively conversation between Phoenix and Zoe about their shared love for video games, their friendship, and the importance of embracing failures as catalysts for success.
Zoe opens up about her pivotal failure at the age of 18 when she got kicked out of her house and had to drop out of school. Struggling with feelings of inadequacy and lack of experience, she was trapped in a negative mindset. However, a powerful mindset shift towards positivity and self-confidence led to a positive transformation, attracting new opportunities her way.
The discussion then delves into another significant failure Zoe faced - staying quiet and undervaluing her worth. With a poverty mindset, she hesitated to ask for what she deserved and shied away from networking. Realizing the importance of networking and self-assurance, Zoe received encouragement from a mentor, which completely changed her perspective and opened up new avenues for her career.
Throughout the episode, Zoe emphasizes the vital role of customer experience (CX) and its impact on business growth. Phoenix shares her admiration for Zoe's dedication to CX and how it shapes AdBeacon's approach to customer interactions.
Join Phoenix and Zoe in this thought-provoking episode as they explore the value of embracing failure, the significance of mindset in personal and professional growth, and the positive impact of customer experience on businesses.
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