Explore every episode of the podcast Excellence In Healthcare Podcast
| Title | Pub. Date | Duration | |
|---|---|---|---|
| 046_Building Trust and Partnership for Health Equity with Dr. Philip Alberti | 22 Jul 2025 | 00:34:28 | |
Host: Jarvis T. Gray, The Quality Coaching Co. Episode Summary In this inspiring and thought-provoking episode, Jarvis T. Gray welcomes Dr. Philip Alberti, a leader in health equity and public health strategy. Dr. Alberti shares his journey from a public health background into the world of academic medicine, emphasizing the importance of community engagement, collaborative leadership, and building trust between healthcare organizations and the communities they serve. Key discussions include shifting perceptions of organizational trustworthiness, the pivotal role of healthcare in multi-sector partnerships, and practical advice for leaders committed to health equity. Key Topics & Takeaways
Rapid-Fire Insights
Resources & Links
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 045_Why Most Healthcare Leadership Programs Fail and How to Fix Them | 15 Jul 2025 | 00:11:34 | |
Episode Overview: Key Topics Covered:
Action Steps and Takeaways:
Connect with Jarvis T. Gray:
Quotes:
Next Episode Teaser: Thank you for listening to Excellence In Healthcare—where better leaders build a better healthcare future. Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 036_From ER Nurse to Holistic Coach: Dana Smith’s Journey in Healthcare Entrepreneurship | 13 May 2025 | 00:45:48 | |
Host: Jarvis T. Gray, The Quality Coaching Co. Episode Highlights 1. Meet Dana Smith – A Journey in Nursing and Holistic Coaching 2. Building a Unique Business: Earth and Ether Holistic Coaching 3. Values at the Core of the Business
4. Business Coaching Strategies with Jarvis T. Gray
5. Looking Ahead and Staying Connected Connect with Dana Smith & Earth and Ether Holistic Coaching
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 113: Rekha Voruganti MBOE, LSSBB Sr. Quality Improvement Services Coordinator | 13 Apr 2021 | 01:05:11 | |
Rekha Voruganti currently serves as the Sr. Quality Improvement Services Coordinator at Nationwide Children’s Hospital. Hailing from Columbus, Ohio born, she and her son are born and bred buckeyes!By training, Rekha holds a Bachelor of Science in Evolution and Human Ecology, and Masters of Business Operational Excellence, both from THE Ohio State University. She is also a certified Lean Six Sigma Black Belt and truly finds joy in helping staff and teams connect back to their purpose through problem-solving and collaboration.Here in Episode #113 Rekha starts our show with encouragement for us to be the facilitators and decision support for our teams. Rekha shares how an intro course ignited her current path into healthcare quality. She provides a great overview of the empowering concepts of health literacy; and shares a dark moment story centering us to first add value to our teams. Rekha teaches us how she incorporates stakeholder meetings into her leader standard work.She shares tips for managing stakeholder expectations in the virtual world. Rekha teaches us the power of the phrase, “how can I do better”. She shares an AHA moment, allowing her to find true success with her team. Rekha tells why health literacy and health equity are top of mind for her. Why we speak her future responsibility as a Hospital Board leader into the universe. And why we all should go slow to go fast.• Connect with Rekha on LinkedIn• Access the Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification• Request a Corporate Demo of our online QI Academy Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 112: Raghavi Dhamodharan, MBA, LSSBB Head Of Quality Management | 06 Apr 2021 | 01:11:35 | |
Raghivi is a passionate Healthcare Quality and patient safety professional with work experience of around 14 years, out of which 8 years in hospital quality and patient safety. Raghivi believes deeply in leadership values, and produced appreciable results with help of systematic planning and teamwork aligning with key strategies across her organization.By training, Raghavi has earned her Bachelor of Psychology, and Masters of Business Administration; and holds additional certifications as a Lean Six Sigma Black Belt from ASQ, credentials in ISO 9001:2015 Quality and Risk management practices, clinical audit training by the National Accreditation Board for Hospitals and Healthcare providers (NABH), expertise under Joint Commission International.Currently, Raghavi serves as Head of Quality for Meitra Hospital in Kozhikode, India. Here she is responsible for the entire quality and patient safety management. Reporting directly to the Board and Chief Executive Officer, her focus centers on strategic plans for business excellence.Here in Episode #112, Raghavi starts our show with a mindset that moves us from being dreamers to doers. Raghavi highlights how her background in aviation set the path for her healthcare career. She gives us an audio tour of the Malabar region in which she lives, and an overview of the Indian Healthcare System. Raghavi shares how moments of gender discrimination empowered her to become a better healthcare leader. How she leverages SMEs to build strong project teams. Raghavi encourages us to include ROI into ALL our project work. She highlights a great AHA moment driven by team recognition. She spotlights many aspects of high-quality healthcare practices across India. Raghavi shares an update on the impact of COVID-19 on her local community. Raghavi puts out a call for more patient-centered citizens to enter healthcare. She gives us her best career advice for us to go forward with our talents. And why being well balanced will help you to be a great quality person.• Connect with Raghavi on LinkedIn• Access the Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification• Request a Corporate Demo of our online QI Academy Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 111: Stacy Melvin, MBA, LSSGB, PMP VP of Project Management & Process Improvement | 30 Mar 2021 | 00:55:01 | |
Stacy Melvin brings nearly 20 years of leadership experience to the podcast, having served in both operations and corporate executive roles at the largest academic, non-profit, health system in the Gulf South.Stacy has built high-performance teams and led complex organizational change and holds her MBA, PMP, Lean Green Belt, and AIM change management certification. Stacy is currently the VP of the Project Management Office with responsibility for 40 strategic program and process improvement managers working to make her health care better, safer, and more affordable. Stacy also serves as an Adjunct Instructor for Loyola University in New Orleans and is a leadership coach.Here in Episode #111, Stacy starts our show with a leadership mindset for us to slow down and think. Stacy walks us through her career and highlights how both project management and process improvement remained common connectors along her path. She highlights a day in the life of a healthcare executive, and how she works to balance the right resources, on the right project, at the right time.Stacy shares a dark moment story getting us to reflect on being the right people for the right job. She gives us a key nugget around what to ask before taking our next job. She tags us all with new responsibilities as Moral Managers. We discuss why “real recognize real”. Stacy tells us why she can “show us better than she can tell us”. She reflects on how the work of improvement professionals can impact staff burnout. Stacy calls for healthcare leaders to create more relaxed team cultures. She shares her best career advice ever. And Deb Grimes, watch your seat!• Connect with Stacy on LinkedIn• Access the Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification• Request a Corporate Demo of our online QI Academy Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 110: Dr. Eric S. Weaver, FACHE, FACMPE, FHIMSS Executive Director, ACLC | 23 Mar 2021 | 01:01:51 | |
Dr. Eric S. Weaver is nationally recognized for his work in primary care transformation and value-based care. He is the Executive Director of the Accountable Care Learning Collaborative, a nonprofit organization established by former HHS Secretary Mike Leavitt and former CMS Administrator Dr. Mark McClellan to accelerate the value-based care readiness of healthcare organizations. Eric has an extensive executive leadership track record with physician-led ACOs and risk-bearing entities. He previously held the role of corporate vice president for Innovista Health Solutions, a population health management services organization, and oversaw enterprise capital investment strategy and technology adoption. Eric was also the President, and CEO of Austin, Texas-based Integrated ACO – one of the most successful physician-led Accountable Care Organizations in the Medicare Shared Savings Program before its acquisition by Evolent Health. Eric is a committed health care executive with Fellow designations from the American College of Healthcare Executives, the Medical Group Management Association and the Health Information and Management Systems Society. He received his Master of Healthcare Administration degree from Texas State University and his Doctor of Healthcare Administration degree from the Medical University of South Carolina. He was the recipient of the ACHE Robert S. Hudgens Award for Young Healthcare Executive of the Year and the Modern Healthcare “Up & Comers” Award in 2016. In addition, he was named to Becker’s Hospital Review list of “Rising Stars: 25 Healthcare Leaders Under 40” in 2015, and awarded the Young Alumni Rising Award from Texas State University. In addition to his work as a healthcare executive, Eric serves on various Boards such as the Texas State Development Foundation, the Dell Medical School Society for Health & Business, and the Half Helen Foundation. In his free time, he enjoys spending time outdoors and traveling with his wife and daughter.Here in Episode #110 Eric starts our show with a leadership mindset that centers us around fostering strong relationships. Eric walks us through his career path going from the administration, and into blazing a path for value-based care. He also gives us a current state report of the state of value-based care. Eric shares a dark moment story around using leadership setbacks to gain career focus. He tells us why taking smart career risks will pay-off over time. He also highlights how to use your WHY, to build great teams. Eric shares how the ACLC continues to build strong partners throughout the pandemic. He gives us his personal AHA connected with improvement opportunities for healthcare. He shares thoughts on how quality people will drive healthcare transformations. He ties in connections between innovation, entrepreneurship, and value-based care. And gives us his best career advice. • Connect with Dr. Eric on LinkedIn• Learn more about the ACLC• Check out Eric’s Podcast• Access the Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification • Request a Corporate Demo of our online QI Academy Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 109: Chris Recinos, PhD, Nurse Executive, Entrepreneur, Podcast Host, Mental Health Advocate | 16 Mar 2021 | 00:44:02 | |
Dr. Chris Recinos is the CEO and founder of Nurse Leader Network, and Tikidas an educational platform for nurses. She is also the creator of the mental health app for teens, Hello, Harmony.Her former roles include Chief Nurse Executive for Kaiser Permanente South Bay Medical Center, Deputy Nurse Executive for the Veterans Administration, and a variety of academic, nurse practitioner, and registered nurse roles. In her spare time, she can be found advocating for suicide prevention policiesHere in episode #109, Chris starts our show with an important message and reminder that YOU MATTER. Chris is a chief nurse executive turned entrepreneur and shares an amazing story about the nurse that set her on her path. Chris shares with us key insights into her motivation and drives throughout her entrepreneurial journey.Chris reflects on a dark moment story centered around leadership bias and having tough conversations. She shares how she uses fun facts to build strong connections across her teams. She spotlights team burnout during COVID-19 and reminding us to stay mindful of our personal limits. Chris shares how COVID-19 has faster creativity and innovation across healthcare. She gives us great insights on how we can all become advocates and supporters for improving mental health; calls out diversity and inclusion as a key opportunity for improvement in health care, and closes our show with the best career advice that she's ever received and has ever given.• Connect with Dr. Recinos on LinkedIn• Learn more about the Nurse Leader Network• Check out Chris’ Podcast• Access the Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 109: Lori Armstrong DNP, RN, NEA-BC CEO & Chief Clinical Officer | 02 Mar 2021 | 01:05:30 | |
Dr. Lori Armstrong, DNP, RN NEA-BC, the CEO and Chief Clinical Officer at Inspire Nurse Leaders, specializes in educating and growing nurse and healthcare leaders to become their best enabling them to achieve great outcomes for themselves, their patients, and teams.For over 25 years, Dr. Armstrong has held executive level and senior leadership roles at top hospitals including Kaiser Permanente, New York-Presbyterian/Morgan Stanley Children’s Hospital, and Stanford Children’s.Academically, Lori earned her Doctor of Nursing Practice - Executive Leadership at Drexel University and is a graduate of Harvard’s Executive Leadership Program. Lori serves on several national boards and is the recipient of multiple awards including Silicon Valley Woman of Distinction and the Jennifer L. Howse Leadership Award.Most recently her passion for the link between leadership and quality patient and organizational outcomes led Lori to create The Nurse Leader Academy (NLA). The NLA is a uniquely designed leadership development curriculum helping nurses and healthcare leaders achieve top decile performance. Lori’s expertise, humor, and contagious energy make her a sought-after speaker, teacher, and coach.Here in episode #107, Lori starts our show with a leadership mindset encouraging us to let our actions speak loudly.Lori walks us through her many career transitions, going from the Bedside to Senior Nurse Executive, and now as the CEO of Inspire Nurse Leaders.Lori gives us a dark moment story that teaches us to seek opportunity within adversity.Lori challenges us to show-up if we want to build intimate connections with our teams.She teaches us how she leveraged Fridays to enhance the presence of her leadership team with the frontline.Lori calls on quality-people directly to lead the going surge of healthcare transformations.She highlights mental health and wellbeing as the future needs requiring better support across the industry.She shares how providing 1:1 coaching is impacting her current path, and how being an entrepreneur is turning her into a social media pro!Links Connect with Lori on LinkedIn Access the Healthcare QualityCast LinkedIn Group Leaves Us a Rating Request a Corporate Demo of our online QI Academy Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 108: Bonnie Barnes, CEO at The DAISY Foundation & Stuart Downs, DNP, RN, CENP, CPHQ | 23 Feb 2021 | 00:59:19 | |
Bonnie (Baruch) Barnes, FAAN Co-founder, CEO at The DAISY FoundationBonnie Barnes was retired from a long career in advertising and marketing and was growing wine grapes in Sonoma Valley when her step-son Patrick died.You’ll soon hear her story of how she and her husband Mark turned their attention to the profession of nursing and created The DAISY Foundation.Stuart Downs, DNP, RN, CENP, CPHQ, NEA-BC, FAONL, FACHE Chief Operating OfficerDr. Stuart Downs is the Chief Operating Officer of WellStar Atlanta Medical Center. In collaboration with an integrated system leadership team, Dr. Downs drives the implementation of policies and standards across the hospital system to ensure evidence of high quality in the provision of patient care across all service lines.Inducted as an inaugural fellow in the American Organization for Nursing Leadership (AONL), Dr. Downs is a past member of the AONL Board and currently serves as a member of the Board of Directors for the International Daisy Foundation.Here in episode #106, Bonnie and Stuart share the spotlight in this unique and incredibly insightful episode;Bonnie starts our show with 3 mindsets that allow her to lead such a powerfully, influential recognition program;Stewart add to our kick-off with the mindset that leadership is the goal and not the role;Bonnie shares insights on Patrick’s journey and how the experience launched the Daisy award;Stewart shares how his original career plans to be a pilot were rerouted due to the personal impact of a nurse;Bonnie gives us three vital takeaways for all health care leaders to know about the Daisy Award;We get the scoop on how the Daisy Award and Cinnabon came into partnership;Stewart provides us with insights on the impact of the Daisy Award with the front line and additional benefits of the Daisy program on hospital leadership teams;Bonnie provides details on many of the challenges realized with launching an international program;Stewart gives us a “day in the life” view as a healthcare senior executive, and his passion around professional career development;And we highlight staff burnout and mental health as some of the greatest concerns for health care leaders moving into 2021 and beyond. Connect with Bonnie on LinkedIn Connect with Stuart on LinkedIn Learn more about the Daisy Foundation Order the award-winning book Access the Healthcare QualityCast LinkedIn Group Leaves Us a Rating Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 107: Charlene Hope, PharmD, MS, CPPS Chief Pharmacy Quality and Safety Officer | 16 Feb 2021 | 01:08:19 | |
Dr. Charlene Hope is the Chief Pharmacy Quality and Medication Safety Officer at the University of Chicago Medicine.Dr. Hope is formally trained in Healthcare Quality and Patient Safety, achieving a Master’s degree from Northwestern University, and is a Certified Professional in Patient Safety.Over the course of her career, she has focused on developing effective implementation strategies of patient safety and quality improvement initiatives. She led a system-wide initiative focused on the implementation of anticoagulation national patient safety goals within hospitals across the United States. Dr. Hope has worked with interprofessional teams to successfully implement safety strategies to reduce hospital-wide hypoglycemia rates and employed quality improvement methodologies to improve immunization rates.She is a frequent lecturer at the state and national level on medication safety and pharmacy quality topics. Her current professional pursuits include team dynamics contribution to safety culture, human factors, and re-designing healthcare delivery to error-proof complex systems.Here in episode #105 Dr. Hope starts our show with a leadership mindset that encourages us to give more, and have a larger impact on our teams; Dr. Hope shares how one QI project and conference presentation launched her career into healthcare quality; She shares insights on her transition from clinical into quality leadership; Dr. Hope highlights a moment of failure that pulls on balancing our emotions while maintaining the highest levels of accountability; She tells us how she leverages Gemba walks and process maps to build relationships; how data analysis will be a huge focus to transition the industry; She highlights the role of telehealth to help expand access across the US; Dr. Hope draws a unique line between healthcare quality and quality of life; Dr. Hope shares a vision on why clinical teams should seek out diverse quality professionals; Her best career advice to establish professional networks; Dr. Hope updates us on the world of medication safety; And how baby steps leads to her ultimate success Connect with Charlene on LinkedIn: https://www.linkedin.com/in/hopepharmd/ Access the Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/ Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4 Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 106: Shernette Kydd, PhD, MBA, CLSSMBB, CPHQ, LBC Asst. Vice President, System Effectiveness | 09 Feb 2021 | 01:06:50 | |
Dr. Shernette Kydd is a certified Lean Sensei, Six Sigma Black belt, and Lean Six Sigma Master Black belt with over 20 years of experience in operational excellence, which started with Green Belt and Black belt certification at General Electric.Currently she serves as the Assistant Vice President of System Effectiveness at Cook Children's Healthcare System (CCHCS) in Fort Worth, TX, and supports 8,000+ employees in the areas of Process Improvement, Operational Excellence and Healthcare Innovation.Shernette is also an Adjunct Professor in the Industrial, Manufacturing & Systems Engineering Department at the University of Texas at Arlington (UTA), in Arlington, TX.Her commitment to our country, quality and learning has empowered her to serve in the capacity of a Malcolm Baldrige examiner since 2018, where she assists corporations on their performance improvement journey.With a B.S. in Mechanical Engineering, and M.B.A., and Ph.D. in Industrial Engineering, Shernette has also worked as a high school teacher, for seven years where she had the wonderful, and unforgettable opportunity to teach students in grades 10th- 12th Basic and Advanced Level Math and Science subjects.Her team at CCHCS is committed to sharing Operational Excellence principles outside of the company as well through their annual community service events that take them into local classrooms to introduce students to the principles of Lean and continuous improvement.Here in episode #104 Dr. Kydd starts our show with a focus for us to appreciate how processes work, and how well the process works; Shernette’s highlights her incredibly diverse background that includes engineering, business, executive leadership, and teaching; it’s a few weeks old now, but Shernette shares a hot off the press exclusive for our podcast; she highlights a dark moment story calling for us to meet teams right where they are on their QI journey;We talk Baldrige and why it’s so important to healthcare teams today; Shernette shares how she leverages “vent sessions” to build trust on project teams; she shares an Aha moment, encouraging us focus on developing our coaching skills; Gives us her best practice tips for teaching QI principles; Shernette shares why the future of healthcare will revolve around AI; she tells us why every leader needs to be flexible in the goals; and closes our shows with a message of perseverance. Connect with Shernette on LinkedIn: https://www.linkedin.com/in/drskydd/ Access the Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/ Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4 Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 105: Henry Ruberte, FACHE President / CEO | 02 Feb 2021 | 01:12:55 | |
Henry joined the ARMY after graduating from college and was fortunate to be assigned to Walter Reed Army Medical Center in Washington, DC. This is when he decided to grow as a Hospital Executive. His military experience took him also to Brook Army Medical Center in San Antonio, TX, and Dwight Eisenhower Medical Center in Augusta, GA.He completed his Master’s degree in health services administration and moved to Houston Texas where he began his healthcare career as Manager of Operations of Kelsey Seybold Clinics.He was later recruited as Director of Patient Services at St. Luke’s Episcopal Hospital - Texas Heart Institute in Houston, TX.For family reasons, moved to Puerto Rico where he's been blessed with the opportunity to lead the turnaround of five (5) private acute care hospitals ranging from 130 to 268 beds.Through his efforts, Henry was able to save hundreds of jobs in a fragile economy.Henry is a Certified Healthcare Executive and holds Fellow status of the American College of Healthcare Executives. He's served on the Board of Governors of ACHE and was a member of the finance committee. He is also Regent for Puerto Rico, and a founding member and President of the ACHE Puerto Rico Chapter.Henry is licensed as a Hospital Executive in Puerto Rico, a requirement very unique to the island state, and here in episode #103 Henry opens our show with a mindset centered on leaders developing leaders; Henry shares his background as a well-accomplished healthcare executive, entrepreneur, and military veteran; he introduces us to the world of hospital turnarounds, and shares his approach to supporting organizations through them; Henry tells a story connected to his failed purchase of a hospital; Henry shares why listening and role clarity are essential for his teams; he gives us an Aha moment that equates to my best life as a new entrepreneur; Henry outlines how healthcare is going through a massive period of transformation and calls on quality people to lead this movement; we discuss Puerto Rico’s licensing requirements for healthcare administrators; and please listen as Henry pays respect to our fallen healthcare colleagues.• Connect with Henry on LinkedIn: https://www.linkedin.com/in/henryruberte/• Access the Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/• Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4• Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 035_Bridging the Gap: Innovation, Empathy & Leadership with Dr. Stephanie Hanna | 06 May 2025 | 00:41:50 | |
Host: Jarvis T. Gray Episode Overview In this thought-provoking episode, Jarvis T. Gray sits down with Dr. Stephanie Hanna, a healthcare consultant, entrepreneur, and researcher passionate about health promotion, disease prevention, and bridging the gap between research and clinical practice. As the founder of Wilson and Wilbur, Dr. Hanna brings deep insight into healthcare innovation, technology adoption, and the importance of leadership mindsets. Together, they explore the challenges and opportunities facing modern healthcare leaders, emphasizing the need for collaboration, empathy, and continuous personal and professional growth. Key Topics Covered 1. Leadership Mindset
2. Dr. Hanna’s Journey
3. Entrepreneurship in Healthcare
4. Healthcare Technology Trends
5. Overcoming Challenges & Building Resilience
6. The Biggest Challenges and Opportunities for Leaders Today
7. Reflections & Rapid Fire Insights
8. Looking Ahead
Connect with Dr. Stephanie Hannah
Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 104: Paul Hoover Jr., MBA, FACHE Senior VP, Chief Strategy Officer | 26 Jan 2021 | 01:06:28 | |
Paul is the Network Senior Vice President of Strategic Development for Kettering Health Network, a Truven 15 Top Health System comprised of nine hospitals, 12 emergency centers, and more than 120 outpatient locations serving southwest Ohio.In this role, Paul drives growth, development, and alignment of the network’s strategy deployment, while building strong relationships with physicians and developing new services and lines of business by implementing creative improvements to processes.Pau is responsible for the Brain and Spine, Cardiovascular, Oncology, and Orthopedic Service-lines. This spans strategy, new business development, and ancillary operations across KHN. Leveraging 17 years of healthcare leadership experience Paul has helped organizations grow and fulfill their missions..Here in Episode #102 Paul starts our show with a quote reminding us that we can achieve anything that we set our mind to, but only if we adjust our actions to do so;Paul walks us through his career journey and highlights what a day in the life of a Chief Strategy Officer looks like;He shares a dark moment story highlighting why we must all have an appreciation for the timing of our work;He gives us so many examples of using the power of storytelling to pull teams together;Paul tells how he gained a career AHA after discovering that his dog wasn’t hunting;Paul shares why he is excited about the ongoing industry shifts related to cost, quality, and experience;Paul challenges healthcare organizations to focus on disrupting themselves;He gives examples of what he is doing across his teams to breakdown hierarchical systems and grow future leaders in his organization;Why living in the present and the future inspires his daily work;And how wandering with a purpose sets him up for success. Connect with Paul on LinkedIn: https://www.linkedin.com/in/pshoover/ Access the Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/ Subscribe and Rate Us: Itunes (Apple) - The Healthcare QualityCast Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 103: Leigh Truss, MBA, MSW, CPHQ Director of Quality and Patient Safety | 19 Jan 2021 | 00:57:29 | |
Leigh is a healthcare executive based in Atlanta, GA. Throughout her almost twenty-year career, she has served as Vice President of Quality, Director of Patient Safety, Accreditation & Risk Management, and Director of Oncology Services/Women’s Imaging in the hospital setting. Leigh has a Master’s Degree in Social Work and spent many years working with adolescents and their families along with serving as a Youth Leader in a church in Texas. She still supports children and their families today. Leigh enjoys leading talks and seminars on anxiety, coping strategies, communication, relationships, leadership & team dynamics.She is the founder of The InvestHER Club, an organization dedicated to serving women and cultivating relationships that support personal and professional goals. She also recently launched the Cardinal Development Group, LLC, a business and professional development consulting firm; and The Care Companion, LLC – a caregiver support organization that provides coaching, case management, and resources for parents, children, patients, and families.Leigh has always had the heart to serve and currently supports several local and national non-profits. She serves on several non-profit boards and has a passion for Board development in the non-profit setting. She is a proud graduate of Leadership DeKalb - class of 2019 and is also a graduate of Florida A&M University, Florida State University, and Texas Woman’s University.Here in Episode #101, Leigh starts our show with a great quote teaching us that we lead where we stand; she takes us on a great overview of her non-clinical, healthcare quality leadership path; Leigh shares a powerful career moment that teaches us the impact of validating our assumptions; Leigh shares a leadership mindset on how she connects to purpose with her team and invites others to the table; We talk best practices for running engaging meetings; Leigh brings us back to reality in acknowledging that physicians are people too; Leigh challenges healthcare teams to execute more FMEA’s; she connects the dots between healthcare quality and systems thinking; Leigh spotlights the emerging focus on DEI in the acute-care setting and how quality professionals can support the movement; and Leigh shares the best career advice that she has given, which is to ask for what you want! Connect with Leigh on LinkedIn: https://www.linkedin.com/in/leigh-truss-43768a51/ Level 10 Meetings: https://www.youtube.com/watch?v=HmV6_fH5NkU Access the Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/ Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4 Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 102: The Healthcare QualityCast - Updates and 2020 Recap!!! | 18 Jan 2021 | 00:08:04 | |
Quality people, I can't believe that we've crossed the century mark with this show.Just taking a few minutes to share some reflections and updates as we start looking towards 200 episodes and beyond.Thank you all for the continued show of support! - Jarvis• Send the show to a colleague: https://anchor.fm/healthcarequalitycast• Connect with Jarvis via LinkedIn: https://www.linkedin.com/in/qualitycoachco/• Leave a Message: https://anchor.fm/healthcarequalitycast • Register for Upcoming LSS-Green Belt Info Session: https://event.webinarjam.com/register/23/6k7o6uv Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 101: Ananya Datta, PNP-AC/PC, MPH, RN & Cherese Pate, BSN, RN, CLNC | 12 Jan 2021 | 01:14:11 | |
Ananya is the CEO & Principal Consultant of Impact Clinical Strategy Consultants which helps Emergency medicine and Urgent Care Centers to improve operations and efficiency. She brings over 10 years of nursing experience to the table.As a nurse practitioner working in the Emergency Department, she loved troubleshooting and solving operational inefficiencies such as throughput and onboarding of advanced practice providers, as a clinician. This is where her desire to serve healthcare organizations was actualized and she continues to work towards moving the needle as a woman in healthcare.Cherese is a former emergency department travel nurse with over 20 years of emergency department experience, Cherese had the opportunity of working in the emergency department across the United States.Those travels allowed Cherese to see the break downs and first-hand challenges many EDs faced on a daily basis. Facing these challenges prompted Cherese to start Cherese Pate Consulting where she is able to help emergency departments, free-standing ERs, and UCC identify performance improvement strategies that transform the patient experience and maximize revenue.Ananya and Cherese kick off our milestone Episode #100 with a leadership mindset reminding us how hunger can motivate us and how sometimes we must write the story that we want to read;The ladies introduce themselves and share their impressive backgrounds as healthcare leaders, ER nurses, and entrepreneurs;They share the most critical elements that healthcare leaders should about emergency room operations, and highlight the 3P framework as a way of achieving sustainable operations;We discuss a great vision for how healthcare team members can add value to organizations during rough economic times;Ananya and Cherese share their biggest successes and lessons learned to date, and highlight the values they are gaining as aspiring healthcare entrepreneurs;The ladies offer a wide range of resources that cover healthcare, leadership development, and entrepreneurship;They pay tribute to the influencers that have inspired their path to date;They call out authentic leadership and building diverse teams as must-dos for future healthcare leaders;And they share their best career advice that is sure to keep us focused on our top life priorities.• Connect with Ananya on LinkedIn: https://www.linkedin.com/in/ananyathepnp/• Connect with Cherese on LinkedIn: https://www.linkedin.com/in/cherese-pate-rn-bsn-emergency-department-improvement-specialist-73b962129/• Access the Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/• Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4• Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 100: Jared Meyers Co-Founder at Augment Health | 05 Jan 2021 | 00:58:47 | |
Jared is a Co-Founder at Augment Health, a medical device startup focused on bringing patient dignity to the forefront of healthcare. He's currently studying biomedical engineering at Georgia Tech and has experience in sales, software development, and healthcare robotics. Outside of work, he enjoys soccer, ballroom dance, and fountain pens!Here in Episode #99, Jared starts our show with a Simon Sinek quote highlighting the leader’s role in setting the team up for success.Today he is ‘only’ a student, researcher, and budding entrepreneur but we gain more insight into Jared being a future game-changer looking to make an incredible impact on the healthcare industry.He shares why we need to spend more time focused on the problem, and not the solution.Jared centers us around making self-care a priority.He shares best practices that he is learning around reaching out and networking with other leaders.He highlights his biggest success to date.Jared teaches us that there are just times when you must just “go for it”.He tells us why Steve Jobs is one of his biggest influencers.Jared gives us the top opportunities that healthcare leaderships should have on their radars.Why developing ways for patients to improve their quality of life provides motivation for his daily work.And why a little bit of something is better than 100% of nothing.• Connect with Jared on LinkedIn• Follow Jared’s Company• Access The Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 099: Christopher Mensah MBA, BSIE, PMP, SSGB, CPHQ Improvement Specialist | 29 Dec 2020 | 01:21:00 | |
Christopher Mensah is an Improvement Specialist with the Wolff Center at UPMC in Pittsburgh, PA. He is passionate about using his expertise and experience to positively impact patient care.Chris holds a BS in Industrial Engineering and an MBA from the University of Pittsburgh. He also is certified as a Six Sigma Green Belt, Project Management Professional, and Certified Professional in Healthcare Quality.Away from work, Chris enjoys reading, baking, listening to podcasts, and playing the tuba, video games, and basketball. He lives with his fiancé Liana and their two cats Luna and John Lewis.Here in Episode #98 Chris starts our show with a classic quote from Dr. Deming.Chris is an industrial engineer that shares his career story, leading him into unique development roles, and how his father's story motivated his path.He highlights how his background in project management and Toastmasters have allowed him to fine-tune his quality improvement skills.He tells how he employed effective change management skills to power through what could have been one of his darkest career moments.Chris gives us great takeaways around on the spot negotiating while in the midst of a project; and how he strategically uses donuts for team building.Chris shares a great example highlighting the impact of spending time in the Gemba.He highlights telehealth and health equity as two focuses that he is excited about in today's healthcare setting.And gives us his best career advice encouraging us to “take our headphones off.”· Connect with Chris on LinkedIn: https://www.linkedin.com/in/christophermensah/· Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/· Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4· Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 098: Thomas West LSSMBB, CMQ/OE Improvement Nerd & Podcaster | 22 Dec 2020 | 01:28:58 | |
After years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they weren't having fun and there was no passion.By committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level. As Tom puts it, "change is a personal decision to do something different. “Tom shares that he is completely addicted to seeing the lightbulb go off in people's heads when they realized they have had the answer all along. It was just buried beneath a bad process and a lack of tools and supportive culture to bring the idea forward. In Tom's experience, empowering people to share their ideas and to get behind other people's ideas is the secret sauce to organizations achieving breakthrough outcomes. In organizations where the best idea wins, good things happen for everyone involved. It all starts with giving people the tools, the skills, and the confidence they need to make and lead change.Here in Episode #97, Tom starts our show with two classic Deming quotes that resonate tremendously in today's healthcare environment.He places an early call to action for health care leaders to continue investing in their improvement capabilities.Tom is a multi-talented healthcare professional, and shares highlights from his background and how that led to his transition into his own business practice.We learn the insights on the naming conventions connected to the work that he's leading.Tom gives us an overview of Design Thinking and shares 3 key points that every healthcare leaders should know about this improvement technique.He gives us a great new acronym around the meaning have the word F.A.I.L.Tom shares a few Design Thinking examples that expand on its value proposition.He highlights patient Journey Maps as a highly resourceful tool for quality people to plugin with.Tom and I nerd out about the Malcolm Baldrige program, and explain why it hurts so good.He challenges us all to evolve into movement makers.And Tom shares how he prioritizes significance over success.• Connect with Thomas on LinkedIn: https://www.linkedin.com/in/improvementnerd/• Checkout the Improvement Nerd Podcast: https://thegreendotconsultinggroup.podbean.com• Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/• Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4• Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 097: Kat Roberts, BSN, RN, Caritas Coach | 15 Dec 2020 | 00:58:13 | |
Kat Roberts, BSN, RN is a thought leader who founded the Integrative Health Department at Wellstar Health System, the first of its kind in the state of Georgia. To lead this movement, Kat completed the Integrative Health Leadership program at Duke University.That, along with her combined experiences as a level one trauma nurse, Reiki practitioner, rural clinic nurse in Zambia, Africa, and Caritas Coach has led to profound insight to creating healing environments for self, team members, and patients. She is passionate in her mission to transform healthcare leading with data, intuition, and heart!!!Here in Episode #96, Kat starts our show with a leadership mindset centering us on being the healing environment; Kat earns her spot as an honorary quality person and walks us through her career going from a trauma nurse in Georgia, to a rural community in Africa, and to a blossoming coach in the world of Reiki; she shares how she followed her passion four years ago to launch the first Integrative Medicine Department within a major Georgia health care system; Kat gives us a great introduction to the universal impact of Reiki; Kat and I draw connections between the foundations of Lean and Reiki; Kat shares five core precepts for us to understand about Reiki; she gives us projections on the future of integrated medicine in the US, and shares resources to get us started within Reiki; Kat encourages us to elevate from a human doing to a human being, and gives us a great framework to get started with launching our own local integrative medicine program.#healthcare #integrativemedicine #todayonly #dontworry #workdiligently #bekind• Connect with Kat on LinkedIn: https://www.linkedin.com/in/katroberts1/• Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/• Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4• Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 096: Marisa Farabaugh, BSIE, MBA SVP and Chief Supply Chain Officer | 08 Dec 2020 | 00:54:19 | |
Marisa is the Senior Vice President and Chief Supply Chain Officer for AdventHealth. In this role, she is responsible for all aspects of supply chain within the system, including contracting, field operations, data and analytics, value analysis, affiliates program, corporate pharmacy and RxPlus, and corporate construction management.Farabaugh recently joined AdventHealth and started in July of 2019. Prior to this transition, Farabaugh held several roles within healthcare supply chain, most recently as the Chief Supply Chain Officer for Wake Forest Baptist Medical Center in Winston-Salem, NC. During her time at Wake Forest, she also served as Head of the M&A and led the organization through major corporate initiatives including an overhead study. Prior to joining the healthcare industry, Farabaugh worked as an industrial engineer at The Hershey Company in Hershey, PA.Farabaugh received her bachelor’s degree in industrial and systems engineering from the University of Florida and her MBA from Pennsylvania State University.Here in Episode #95 Marisa sets our show in motion with a quote from the immortal words of Maya Angelou; Marisa walks us through her impressive career, going from a literal chocolate factory to the world of healthcare supply chain; Marisa gives us a day in the life of a healthcare supply chain executive; she provides a great overview of healthcare shared services; Marisa shares a dark place moment teaching us that our relationships will always outlast our projects; she builds on the concepts of relationship building by encouraging us to build connections without the asks; Marisa shares a career AHA story that centers us around the need to live our calling as healthcare professionals; Marisa sets a call to action for ambitious professionals to enter the healthcare arena, and she gives her best career advice on how leaders lean in when times get tough. Connect with Marisa on LinkedIn Access The Healthcare QualityCast LinkedIn Group Leaves Us a Rating Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 095: Andrea Lowe, MHA, PA-C Dir of Employer Strategy / D.E.I. Business Partner | 01 Dec 2020 | 00:55:58 | |
Andrea Lowe is AAPA’s Director of Employer Strategy and has recently taken on the role to lead AAPA’s Diversity, Equity and Inclusion initiatives.She graduated from Pace University – Lenox Hill Physician Assistant program in 2001 and obtained her MHA in 2007. Andrea also has a graduate certificate in Health Care Quality from George Washington University and will be completing her MBA from George Washington University this year. She also holds a certification in Diversity and Inclusion from Cornell University.She has more than 20 years of experience as an Emergency Medicine Physician Assistant along with nearly 10 years experience as an administrative leader. She served as Vice President of Operations and Director of Advanced Practice Clinicians for one of the largest healthcare organizations in Texas.Andrea sits on the Advisory Board of the New York Tri-State Diversity Council and the Executive Board of the Washington Metropolitan Area Chapter of the National Association of Health Services Executives (NAHSE).Here in Episode #94 Andrea starts our show with a leadership mindset encouraging us to invest in ourselves, as well as others; she shares how her mother sparked the fire that set the blaze for her entire healthcare career; Andrea gives us a great insight into the role and value of the Physician Assistant; Andrea gives her predictions on the future of the Physician Assistant and the Advanced Practice Provider at large; She connects the dots between PAs and QI; We identify a great opportunity to promote PAs into healthcare fellowship programs; Andrea shares a dark moment story that has stuck with her for over 17 years; She details how she transitioned from provider to administrator; Andrea gives tells us exactly when it’s time to change rooms; We go off-script to discuss opportunities to promote D&I for Advanced practice providers She shares an Aha moment on when she entered the matrix of healthcare operations; and how the forward progress of today’s physician assistance keeps her inspired in her work.• Connect with Andrea on LinkedIn: https://www.linkedin.com/in/andrea-lowe-mha-pa-c-6805a936/• Visit the American Academy of PAs: https://www.aapa.org/• Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/• Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4• Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 034_Becoming the Leader Your Healthcare Team Needs Through Growth | 29 Apr 2025 | 00:10:13 | |
Host: Jarvis T. Gray Episode Overview: In this insightful episode, host Jarvis T. Gray dives deep into the critical theme of growth in healthcare leadership. Jarvis breaks down why continuous growth is not just a personal journey but a fundamental part of leading dynamic, high-performing healthcare teams. The episode unpacks the risks of "coasting," the personal work required for true leadership, and the ripple effect a growth mindset can have throughout an entire organization. Key Takeaways
Reflection & Challenge
Action Steps
Connect If this episode resonated with you, don’t forget to share it, start a conversation about growth in your organization, and make personal and team development the norm in healthcare—not the exception! Stay tuned for more episodes, and remember: Keep leading with courage, clarity, and purpose. Subscribe & Follow: Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 094: Katie Anderson Leadership Coach, Consultant, Speaker, Author | 24 Nov 2020 | 00:53:27 | |
Katie is an internationally recognized leadership coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention.Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. She has deep expertise and experience leading and coaching change in a variety of industries and is highly regarded among experts in the lean leadership space. In 2015 Katie and her family moved to Tokyo for an 18-month experience in Japan. What began as a connection filled with deep conversations evolved into a one-of-a-kind leadership book entitled Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning. Released in July 2020, Learning to Lead, Leading to Learn debuted as an Amazon #1 new release across multiple categories internationally.Katie retains a strong connection to Japan and leads frequent study trips to Japan for leaders looking to deepen their knowledge of lean leadership, the Toyota Way, and Japanese culture.Katie holds a BA with honors from Stanford University and was a Fulbright Scholar in Australia, where she received her Master's degree in public health from Sydney University. Katie currently lives in the San Francisco Bay Area with her husband, two sons, nearly a dozen chickens, and hundreds of daruma dolls.Here in Episode #93 Katies starts our show reminding us that today was a good day; she shares how getting her start as a healthcare quality person lead to her starting a business, as well as planning annual tours in Japan; Katie highlights the power of building and maintaining genuine relationships; Katie shares the back story on her relationship with Mr. Isao Yoshino; she delivers her take on the three most important areas of focus for today’s healthcare leader; Katie teaches us what it means to lead with intention; she shares tips on how we all can better embrace failure; she provides clarity on the top responsibility of leadership; Katie highlights A3 Problem-Solving as her go-to method for improvement; she gives a shout out the many leaders within her learning chain of command, and Katie shares her outlook on the future healthcare quality and process improvement.• Connect with Katie on LinkedIn: https://www.linkedin.com/in/kbjanderson/• Katie’s Company Page: https://kbjanderson.com/• Katie’s Book – Learning to Lead: https://kbjanderson.com/learning-to-lead/• Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/• Leaves Us a Rating: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4• Earn Your Lean Six Sigma for Healthcare Certification: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 093: Mike Hodges, MA, CHSS Healthcare Security Leader | 17 Nov 2020 | 01:02:49 | |
Mike is the Director of Public Safety at Piedmont Athens Regional Hospital in Athens, Georgia. In Mike’s over 18 years of experience, he has been a pioneer in proactive security solutions including leading the development of a collaborative workplace violence prevention program that has reduced incidents of workplace violence by over 50% at his facility.Prior to healthcare, Mike was a member of the U.S. Army where his service included a response to Hurricane Katrina and combat tours in both Iraq and Afghanistan. Mike has published numerous articles related to violence prevention and officer training, he currently manages the Proactive Security blog, and is the co-host of the Proactive Security Podcast.Here in Episode #92 Mike starts our show with the mindset centered on learning from our mistakes; Mike takes us through his career story and how he accidentally landed in healthcare; We dive deep into the world of healthcare security and safety;Mike delivers a range of resources for reducing violence in the healthcare setting; Mike highlights an important career learning centered on gaining collaboration in our efforts; Mike teaches us why we need to shut up and listen; he teaches us why it’s important to draw the line between disease progression and criminal intent;he highlights innovative tools including violence risk assessments and patient flagging as upcoming industry trends; Mike highlights how quality people and better support healthcare security leaders; he pushes a great call to action that workplace safety is everyone’s responsibility; Mike highlights a great opportunity to include ancillary departments in our safety improvement efforts; Mike calls out the healthcare industry to be more open-minded for innovative thinkers, And shares his best career advice to take imperfect action.• Connect with Mike on LinkedIn• Mike’s Blog: Proactive Security Blog• Proactive Security Blow• Access The Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 092: Join in on a Live Recording of the Healthcare QualityCast (Thur Nov 19, 2020) | 16 Nov 2020 | 00:00:57 | |
• Registration Link: https://theqiacademy.mykajabi.com/pl/232900• Connect with Ananya Datta (LinkedIn): https://www.linkedin.com/in/ananyadattaedconsultant/• Connection with Cherese Pate (LinkedIn): https://www.linkedin.com/in/cherese-pate-rn-bsn-emergency-department-improvement-specialist-73b962129/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 091: Andrew Kopolow, MPA, MSW, CPHQ, PMP, CSSBB Associate Director, Operational Excellence | 10 Nov 2020 | 01:03:39 | |
Andrew draws on close to 20 years of experience in healthcare with roles ranging from direct practice clinician to Director of Quality Management. He is currently a process improvement consultant with UnitedHealthcare’s corporate quality team and an adjunct instructor within United’s Operational Excellence program. Andrew is a member of the faculty at Thomas Jefferson University’s College of Population Health and teaches graduate courses in Healthcare Quality and Patient Safety.Previously, he was an Adjunct Professor at the University of Phoenix where he taught courses in Healthcare Quality Management and Outcomes Analysis (2011-2017). He served on the Board of Directors at the Association for Healthcare Quality of Arizona (2012-2015) and rejoins the Board as President-Elect in 2019. He has also been an active volunteer with NAHQ since 2014, most notably serving on the Board of Directors where he chaired the Competencies Commission (2016-2017).Here in Episode #91 Andrew starts our show teaching us why #better has no limits; Andrew walks us down the path leading to his current role as Associate Director of Operational Excellence at UnitedHealthcare; he provides an overview of his professional certifications and the value he puts into professional development; Andrew highlights a dark moment experience encouraging us to put the time in with your stakeholders; we explore us why relationship building is at the core of being a quality person; he shares an AHA moment connected with overcoming the fear of transparency; Andrew keys in on the importance of applying sound change management principles; he highlights a blue ocean opportunity that exists around the delivery of telehealth services; Andrew teaches us how he uses laughter to uplift his team; and his parting advice encouraging us to stay curious• Connect with Andrew on LinkedIn• Access The Healthcare QualityCast LinkedIn Group• Register to Join Us Live• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 090: Jonathan McLean, BA Healthcare Employee Retention Consultant | 03 Nov 2020 | 01:13:47 | |
Jonathan Mclean is an accomplished Healthcare Employee Retention Consultant and a serial entrepreneur. Jonathan has worked in Healthcare Recruitment for 5+ years and has billed over three million dollars in net sales.Jonathan has an extensive background in partnering with healthcare teams, developing organizations, and hiring talent. He is experienced with sales and retention and understands how to build revenue while retaining great employees. Jonathan is a strategic and innovative thinker that can accomplish results in half the time without sacrificing any due diligence.Three words that describe Jonathan are Focus, Determined, and Relentless.Jonathan has earned his Bachelor of Science in Healthcare Administration (HA); Earned a certificate in Business from Harvard Business School. Jonathan is currently continuing his education at Nova Southern University, Earning his Masters in Human Resources Management (HRM).Here in Episode #90, Jonathan starts our show with a leadership mindset around keeping the faith; Jonathan lays out the framework of his career path centered on the “3R’s”; he gives us a great focus on why employees should be the single most important focus of any organization; Jonathan teaches why healthcare teams must keep the hiring process short and sweet; he shares why we must cash out for great talent; Jonathan highlights the value of using assessment tools when hiring; Jonathan gives several insightful tips for developing yourself during the COVID disruption; he lays out a plan for attacking the first 90-days in a new role; Jonathan provides a list great dos and don’ts for updating your resume; Jonathan drops knowledge on how to be best prepared for your next interview; We talk about strategies to beat the recruitment robots; Jonathan teaches us why asking great questions is key asset; and we basically toss out the script in order to maximize the value that Jonathan’s bringing to our show today.• Connect with Jonathan on LinkedIn• Access The Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 089: Lauren Cooper, MSHS, CSSBB, PMP Assoc Dir, Performance Improvement | 27 Oct 2020 | 01:05:02 | |
Lauren Cooper is the associate director of performance improvement at Wake Forest Baptist Health in Winton-Salem, NC.In this role, she leads a team of 6 six sigma green belts and black belts who lead system-wide quality improvement projects, train associates in quality improvement tools, and partner with their patient safety team to analyze and improve systems after serious safety events.Outside of work, Lauren enjoys cooking, cake decorating and is beginning to explore cookie decorating. These skills come in handy since she’s currently in the middle of summer birthday season for her two sons, Chase and Austin who turned 6 and 4 over the past summer.Here in episode #89, Lauren starts our show with a mindset for us to reflect on the people that we connect with; Lauren leads us through her career journey, highlighting that process improvement is literally in her DNA; She shares a valuable insight encouraging us to avoid paralysis by analysis; Lauren reveals how she leverages listening as her improvement strategy; Lauren reveals an AHA moment centered on how she owns her expertise; She tells us why she’s excited about the combined future of telehealth and quality improvement; Lauren shares her thoughts on how healthcare can better serve quality people; and, Lauren wraps our show with a powerful message to give ourselves grace.• Connect with Lauren on LinkedIn • Access The Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 088: Quint Studer, Author, Entrepreneur, Philanthropist | 20 Oct 2020 | 01:18:55 | |
Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance.Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the last three being in the top 10 – Studer Group has been named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®. Quint retired from Studer Group in March of 2016 to become a full-time community volunteer to undertake the development, training, and education of the Pensacola Metro Community.Inc. magazine named Studer it's Master of Business, making him the only healthcare leader to have ever won this award. Twice Modern Healthcare has chosen him as one of the 100 Most Powerful People in Healthcare for his work on institutional healthcare improvement. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker’s Hospital Review recognized him as one of the 40 smartest people in healthcare.Studer has authored ten books, most of them for the healthcare leadership market. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most-read leadership books ever written for healthcare. More than 1 million copies are in circulation and is still one of the best-selling books in healthcare. His latest book, The Busy Leader’s Handbook: How To Lead People And Places That Thrive, is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies and reach. It reached number five on the Wall Street Journal’s bestseller list.Here in Episode #88, Quint starts our show with a leadership mindset that if you see it solve it; Quint walks us through his tremendous career spanning the course of 30+ years as a teacher, healthcare administrator, an entrepreneur, philanthropist, and author; he shares why self-awareness is needed to fine-tune your leadership skills; Quint teaches us that the best leaders are very coachable; he calls out authenticity as a foundation of good leadership; he shares his biggest failure that almost caused him to walk away from healthcare; Quint highlights the power of learning labs for professional development; he shares a tool that will help you level up to becoming a “Straight A Leader”; he delivers a perfect mindset for creating Always experiences; Quint gives great real-life examples of leading with values; and tells us why leadership is an inside job.• Connect with Quint on LinkedIn• Learn More About EntreCon Link• Register for EntreCon• Link to Quint’s Latest Book• Join Quint’s Email Newsletter Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 087: Andrew S. Gallan, Ph.D. Asst Prof Mark & Dir, Center for Services Marketing & Management | 13 Oct 2020 | 01:04:35 | |
Andrew S. Gallan, Ph.D. is an Assistant Professor of Marketing and Director, Center for Services Marketing & Management, at the College of Business at Florida Atlantic University, Boca Raton, FL. His research interests are in the areas of innovation, design, and patient experience in health care, which explore the transformative potential of services; and, the use of data analytics to uncover insights into innovative new business strategies.Andrew’s collaborations with a variety of health care organizations, including Mayo Clinic Arizona, Advocate Health Care, the Patient, and Family-Centered Care Innovation Center at the University of Pittsburgh Medical Center, and University of Chicago Medical Center, have resulted in support for students, teaching, advising, and research. Dr. Gallan has published in Patient Experience Journal, Journal of the Academy of Marketing Science, California Management Review, and other top services and health care journals. Andrew is also the principal of a patient experience analytics and advisory company, Dignity in Action, Inc.Here in Episode #87, Andrew starts our show with a mindset around servant leadership; he walks us through his career transition going from over 20 years working in the industry to publishing industry-changing research for healthcare; Andrew highlights the work that he’s leading around patient experience and customer relationship management; Andrew teaches us why we should not be focused on patient satisfaction; he shifts our mindset around the difficulties of being a patient; he shares his biggest learnings, losses, and successes as a healthcare leader; Andrew teaches us that it’s never too late to live your goals; he emphasizes the value of “nothing about me, without me”; he highlights telehealth as the biggest opportunity and challenge for healthcare leaders today, and leaves us with a call to action for leaders to see their organization through the patient's eyes.• Connect with Andrew Gallan on LinkedIn• Access The Healthcare QualityCast LinkedIn Group• Leaves Us a Rating & Review• Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 086: Valerie Boleman, BSIE, CLSSBB AVP, Process Improvement and Engineering | 06 Oct 2020 | 00:45:20 | |
Valerie Boelman is the Assistant Vice President of Process Improvement and Engineering at UnityPoint Health – Des Moines. Her responsibilities include managing a diverse team of clinicians, engineers, and business professionals to improve the effectiveness and efficiency of processes across a three-hospital system. She began as a Process Improvement Coordinator and transitioned to Process Improvement Engineer prior to leading the Process Improvement Department. Valerie is an active member of the Society for Health Systems, a professional organization within the Institute of Industrial and Systems Engineers to support the industrial engineering professionals involved in improving the quality and efficiency of healthcare.Prior to her experiences in healthcare, Valerie worked at Pella Corporation as a Continuous Improvement Engineer and Materials Scheduling Supervisor, and a Product and Process Engineer for Anderson Corporation.Valerie earned a bachelor’s degree in Industrial Engineering from Iowa State in 2002. She also completed a graduate certificate in Health Systems Engineering from Texas Tech University in 2019. She is a certified Six Sigma Green Belt and holds a Lean Bronze Certification.Here in Episode #86 Val starts our show with a quote encouraging us to KISS; Val shares how she transitioned from manufacturing and into healthcare as in industrial engineer; She gives us a great deep dive into her AVP functions; We all have a favorite "Bob" story, and Val shares how her “Bob” impacted her healthcare career for the better; Val highlights curiosity and humility as her best tools for team success; She shares an AHA moment that connects process variation, patient care, ethics, and standardization of physician practices; She calls on quality improvement professionals to guide healthcare teams through the best use of data; Val calls for quality people to brag more about their skills, and shares her best advice to ask for what you want• Connect with Valerie Boelman on LinkedIn• Access The Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 085: Prerna Kahlon, BDS, MPAH, CPHQ Vice President, Quality and Process Improvement | 29 Sep 2020 | 00:53:41 | |
Dr. Prerna S. Kahlon is a healthcare management professional with over 19 years of experience in applying improvement science to deliver high quality clinical and operational outcomes at the department, hospital, and system level. In her various roles, she has driven the creation of an effective multi-disciplinary infrastructure for quality management by leveraging her clinical knowledge and experience with diverse hospital cultures; and complex organizations.Presently, she is Vice President, Quality and Process Improvement at Grady Health System in Atlanta, Georgia. In this role, she is responsible for driving performance improvement initiatives and results across Grady’s extensive continuum comprised of hospitals, post-acute care, home care, palliative care, hospice, ambulatory care, occupational health, rehabilitation, behavioral health, ambulance/transport services, fitness and wellness, occupational health, primary care network, clinically integrated network, and others.Dr. Kahlon has a Dental Surgery degree from Bangalore University, India and a Master’s in Public Health Administration from the Sawyer School of Management, Suffolk University, Boston. She is a Certified Professional in Healthcare Quality®; a graduate of the yearlong Cincinnati Children’s Hospital Advanced Improvement Methods Course and is trained in Lean Six Sigma and High-Reliability methodologies. Previously, she served on the Board of Directors Quality Committee for Franciscan Children's Hospital in Brighton, Massachusetts. She is also a member of the Boston Women's Leadership Council. She served on the national Quality and Safety Leaders Committee for the Children’s Hospital Association and has served as a hospital judge for the Children's Hospital Association Pediatric Quality Award.Here in Episode #85, Dr. Kahlon starts our show inspiring us to be the change; Dr. Kahlon leads us through her amazing moving from a dental surgeon in India and into her current leadership role for one the busiest healthcare teams in the US; Dr. Kahlon walks up through a day in the life as a VP of Quality and Process Improvement; She shares a great reflection around checking our work, and who leaders can create environments to learn from mistakes; Dr. Kahlon shares great tips around giving and receiving team feedback; She introduces us to the Ladder of Inference; Dr. Kahlon shares how the adoption of Telehealth presents a HUGE opportunity for the healthcare industry and quality people alike, And Dr. Kahlon share a wealth of resources throughout the entire show, so be sure.• Connect with Dr. Kahlon on LinkedIn• Access The Healthcare QualityCast LinkedIn Group• Leaves Us a Rating• Earn Your Lean Six Sigma for Healthcare Certification Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 033_From Authority to Influence: Rethinking Leadership in Healthcare | 22 Apr 2025 | 00:14:25 | |
Kickstarting Season 2, host Jarvis T. Gray dives deep into the essentials of leadership development in healthcare. Drawing on personal experience and real-world examples, Jarvis highlights why intentional leadership is foundational to high-quality care, resilient teams, and sustainable organizational success. Key Topics & Takeaways
Reflection Questions
Memorable Quotes
Join the Conversation Jarvis invites you to:
Thank you for tuning into the Excellence In Healthcare podcast! Stay encouraged, keep growing, and lead wit Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 084: Amelie Karam Millennial Specialist - Generational Speaker and Consultant | 22 Sep 2020 | 01:05:29 | |
Amelie Karam provides Millennial insight on how organizations can better understand the Millennial generation to attract and retain top talent. Through her Millennial perspective, research, and entertaining presentation, Amelie will help leaders feel empowered to lead their newest employees to success. By better understanding the Millennial generation, leaders will feel well equipped to bridge generational gaps in their organization.Here in Episode #84 Amelie starts our show with a great mindset encouraging us to throw out our nets; Amelie highlights the path that led to her career in becoming a Millennial Expert; She provides a detailed overview of the five (5) unique generations working today; Amelie’s gives three (3) key tips for leaders managing multi-generational teams; She teaches us how she uses a “Core List” for team building; She highlights the most important challenge and opportunity for healthcare leaders; And shares one her best career moments…that I’m sharing a recording of below in the show notes. • Connect with Amelie on LinkedIn: https://www.linkedin.com/in/ameliekaram/ • Plug in with Amelie's Podcast on Itunes: https://podcasts.apple.com/us/podcast/connecting-generations/id1500038913?mt=2&ls=1• Check Out Amelie’s Work In Brazil: https://www.youtube.com/watch?v=4dQltYVdW3Y&t=2s • Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/ • Leaves Us a Rating: https://podcasts.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?ign-mpt=uo%3D4&mt=2• Join the Quality Impact Academy: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 083: Frank Khan, MBA, CPHQ, CPPS Clinical Performance Improvement Consultant | 15 Sep 2020 | 01:06:57 | |
Here in Episode #83, Frank opens our show with 3 classic quotes from 3 incredibly iconic figures; we take time to dig into Frank’s unique and non-traditional healthcare quality improvement career path; he shares the ins and outs of 3 professional certifications that we should all have on our radars; Frank tells a dark moment story teaching us to double down on networking and service, even during times of career transitions; he gives us an important tip for anyone facilitating teams; he shares a career AHA centered on impacting both the people and process side of change; Frank introduces us to the ADKAR change model; he highlights the rapid growth of the patient safety professional as a healthcare trend that he’s excited about; and calls for healthcare organization to give non-clinical team members a chance a shot at quality leadership positions. Connect with Frank on LinkedIn Great Example of Sutter Health’s Safety Video w/ Frank Access The Healthcare QualityCast LinkedIn Group Leaves Us a Rating Learn More About Our Lean Six Sigma Training & Certification Programs Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 082: Nicole Cable, MHS, CPXP, LBBP Chief Experience Officer | 08 Sep 2020 | 01:15:45 | |
Here in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must fully understand our environment before we’re able to make changes; Nicole teaches us a service principle-centered around putting the employee first; She shares one her best strategies for empowering and engaging her team; Nicole gives us an aha moment that you all will absolutely want to consider using within your own organization; She spotlights on how COVID-19 has helped to dissolve many of our healthcare silos, And why quality and service is a marriage of necessity;Connect with Nicole on LinkedIn https://www.linkedin.com/in/nicolelcable/InnovaCare: https://innovacarehealth.com/Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/Join The Quality Impact Academy: https://theqiacademy.mykajabi.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 081: Michael Lalor, MD MBA CPE FACHE Chief Medical Officer | 01 Sep 2020 | 00:57:40 | |
Here in episode #81, Michael starts our show highlighting the life lessons in what we do and learn as quality leaders; He walks us through his career journey as a healthcare professional, a physician executive, and a well tenured care provider within the hospice and palliative care space; Michael provides a great overview and introduction into the world of palliative care; and helps to define the standard of quality within this unique specialty; Dr. Lalor gives an insightful breakdown in what it takes to lead yourself versus leading others; He highlights a range of leaderships viewpoints for promoting provider wellness as a way to best serve and meet our patient needs; Michael tells us how he leverages a simple conversation for the success of both his patients and his team; He shares a great aha moment connecting leadership with the Pareto principle; how being a voracious learner supports his personal development process; and how COVID-19 is redefining healthcare in a way that quality people should be excited aboutConnect with Dr. Lalor on LinkedIn: https://www.linkedin.com/in/michael-j-lalor-md/Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/Join The Quality Impact Academy: https://lnkd.in/daFYqH3 Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 080: Stephen Weller, MBA, MM Lean Operations Consultant | 25 Aug 2020 | 00:55:25 | |
As a quality improvement professional and historian, Stephen starts our episode #80 with a quote from the Father of Scientific Management; Stephen shares with us his background going from manufacturing, and into lean operations coaching and consulting for operating rooms; Total side note, but Stephen has authored and co-authored several lean related manuscripts, but his latest book titled “The Progressive Machine” is an absolute must to add to your collection; Stephen shares an aha moment teaching us that you can’t be successful by yourself; Stephen highlights a great tip around not carrying the burden of an unsuccessful team and give a great overview of project team dynamics; Shares an aha moment taken from his project experience in reducing process variation in the operating room; Stephen shares why he’s excited about healthcare systems consolidating their EHRs into a single source; Stephen highlights a passion for healthcare improvement as a key trait for healthcare leaders; And Stephen introduces us to one of his most important healthcare mentors.Connect with Stephen on LinkedIn: https://www.linkedin.com/in/stephen-weller/Stephen’s Book on Amazon: The Progressive Machine: Before We Called It LeanAccess The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/Join The Quality Impact Academy: https://theqiacademy.mykajabi.com/qiaminiwebinar1optin Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 079: Gary E. Williams Jr., MPA, LSSGB | 18 Aug 2020 | 00:55:43 | |
Here in episode #79, Gary starts our show with a leadership mindset set reminding us that every team member is valuable; He walks us through his career path going from a possible career in politics, then into healthcare, and even taking the stage as a TedX speaker; Gary shares his dark moment story centered on his internal conflicts while managing a team member out of the organization; Gary tells us how starting with Why and defining your objectives is a perfect way to center your project teams for better success; He gives us great lessons learned to dig deeper around the root causes of our project; He teaches us how his team keeps him inspired through the transformation work that he leads; His top career advice that inspires us as quality people to just keep going; And closes our show with a great overview of his approach to professional development.Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-williams-mpa-9074949/Beyond the Numbers|Gary Williams|TEDxSyracuse: https://www.youtube.com/watch?v=xsiXk2GmO1k&feature=youtu.beAccess Our Podcast LinkedIn Group: https://www.linkedin.com/groups/12203005/Visit Us Online: https://the-qcc.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 078: Sarah Cook, LSSGB Performance Engineer | 11 Aug 2020 | 00:47:13 | |
Here in Episode #78 Sarah starts our show with a Deming classic, reminding us that a bad process will always beat a good person; Sarah takes us through her career journey moving from the lab and into her current quality improvement role; and gives us an impromptu podcast tour of South Dakota; Sarah shares a moment of failure connected with her earliest improvement project; She walks us through her best practice approaches for building trust on her project teams; She tells what her most value-added tactic is for going to where the work is; Sarah shares her AHA moment connected with determining the cost of quality in healthcare; Provides her vision around getting executive leaders more involved with quality improvement initiatives; And the successes that she’s had with reaching out and connecting with past guests of the show as a way of adding to her personal and professional development.Connect with Sarah on LinkedIn: https://www.linkedin.com/in/sarah-cook-459b07a9/Access Our Podcast LinkedIn Group: https://www.linkedin.com/groups/12203005/Visit Us Online: https://the-qcc.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 077: Beth Guyton, CPHQ, LSSGB Executive Coach & Change Management Expert | 04 Aug 2020 | 01:01:51 | |
Here in Episode #77 Beth starts our show with the mindset reminding us that every team member is a leader; Beth walks us through her unconventional career journey, going from healthcare sales and leadership, and into the world entrepreneurship as a successful executive coach and change management expert; Beth shares her best advice, encouraging us to buy the ticket and take the ride; When it comes to improving the healthcare industry, Beth calls out psychological safety, aligning personal values, and understanding the power of good questions as core elements that we should all have on our radars; She shares her both her biggest success and failure as a healthcare leader; Beth delivers an impressive overview of ethical leadership; Beth spotlights an impressive industry leader that ignited her passion for healthcare improvement; She highlights career burnout as a potentially critical focus for the future of healthcare leadership; And lists systems thinking as 1 of 3 core traits of a well-rounded quality person…and, you’ll just have to stay plugged in to the end of the show to learn what the other two are.Connect with Beth on LinkedIn: https://www.linkedin.com/in/beth-guyton-cphq-1a066423/Access Our Podcast LinkedIn Group: https://www.linkedin.com/groups/12203005/Visit Us Online: https://the-qcc.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 076: Joseph Perez, Th.D (Dr. Joe) Senior Systems Analyst & Team Lead | 28 Jul 2020 | 01:09:54 | |
Here in episode #76 Dr. Joe starts our show with a leadership quote that simultaneously defines and redefines what it means to be a leader; Dr Joe digs in and gives several great pointers around launching a career in professional speaking; He shares with us a dark moment story that teaches us not to bite off more than we can chew; Dr. Joe tells us why every aspiring leader needs to know, grow, and show; He shares an AHA moment connected with using data visualization to break down silos and streamline resources; He tells us why he’s geeking out about healthcare data and analytics; He gives us his best career advice thats sure to connect with every type of healthcare leader; And inspires us as developing leaders to earn their trust, do what you must, and learn when to adjust;Connect with Dr. Joe on LinkedIn: https://www.linkedin.com/in/jwperez/Access Our Podcast LinkedIn Group: https://www.linkedin.com/groups/12203005/Visit Us Online: https://the-qcc.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 075: Toshka "TK" Nelson, MBA, PMP, CPHQ Portfolio Management Leader | 21 Jul 2020 | 00:57:02 | |
Here in episode #75 TK starts our show with a leadership mindset around leaving a legacy; TK walks us through her impressive healthcare career, and doubles down on her legacy mindset with sharing stories from her interactions with the late Mr. Bernard Tyson and the impact of his legacy on her career; TK shares with us a dark moment story connected with always being prepared; She tells with us how she establishes trust and builds 1 to 1 relationships with the teams that she leads; TK highlights the power of mentorship and shares with us a tip that she uses in supporting the professional development of others; TK provides a future vision on why a focus on innovation and change management will lead how we approach healthcare moving forward; She highlights how she leverages her high energy to inspire and do great work; And why cultivating relationships should be a priority in our focus to grow as healthcare professionalsConnect with Toshka on LinkedIn: https://www.linkedin.com/in/toshkanelson/Access Our Podcast LinkedIn Group: https://www.linkedin.com/groups/12203005/Greeks In Healthcare: https://www.greeksihc.com/about-usVisit Us Online: https://the-qcc.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 032_Transforming Grief into Advocacy: Danielle's Mission for Maternal Health | 15 Apr 2025 | 00:57:35 | |
Host: Jarvis T. Gray, The Quality Coaching Co. Guest: Danielle Nicole, Founder of Tiny Heart Team Member, Inc. Episode Summary: In this insightful episode of Excellence in Healthcare, host Jarvis T. Gray sits down with Danielle Nicole, the founder of Tiny Heart Team Member, Inc., a nonprofit organization dedicated to supporting women facing pregnancy and infant loss. They delve into the challenges and triumphs of running a healthcare-based nonprofit, Danielle's personal journey, and her mission to empower women through education, support, and advocacy. Key Discussion Points:
Contact Information:
Call to Action: Listeners are encouraged to connect with Tiny Heart Team Member, Inc. through their social media platforms or website to learn more or get involved. Danielle’s dedication to the cause and her organization's services are vital resources for anyone impacted by pregnancy and infant loss. Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 074: Audrey Cortez, RN, MSN, CPXP Director of Patient Experience | 14 Jul 2020 | 00:50:35 | |
Here in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work;Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about change management in the face of our current pandemic; She teaches us that we have to stay connected with our purpose as healthcare leaders in order to grow and move forward; And also how she uses QTIPs on a regular basis.Connect with Audrey on LinkedIn: https://www.linkedin.com/in/audrey-cortez-rn-msn-cpxp-4898b843/Access Our Podcast LinkedIn Group: https://www.linkedin.com/groups/12203005/Visit Us Online: https://the-qcc.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 073: Christopher J Hutchins VP, Chief Data & Analytics Officer | 07 Jul 2020 | 01:22:37 | |
Here in episode #73, Chris starts our show with a great mindset around doing good and sharing the credit; Chris humbly walks us through his career path and highlights a day in the life of a Chief Data and Analytics Officer; Chris shares with us a moment of failure connected with owning your mistakes, but also in being permitted to make mistakes; Chris teaches us how asking for help can be used as an expert approach to develop relationships; As a hiring decision-maker within his organization, Chris lays out the blueprint for how to approach a job interview with him; And In a show loaded with great quotes and humbling insights, Chris gives us his best career advice encouraging us to also be our own best advocates.Connect with Chris on LinkedIn: https://www.linkedin.com/in/cjhutchins/Access Our Podcast LinkedIn Group: https://www.linkedin.com/groups/12203005/Visit Us Online: https://the-qcc.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||
| 072: Katie Castree, MHA, ASQ CSSBB Operations Excellence Manager | 30 Jun 2020 | 00:46:22 | |
Here in Episode #72, Katie starts our show by encouraging us to make change happen; Katie walks us through her impressive career in healthcare operations management and highlights a day in the life working as a quality person in the lab setting; She shares her best moment of failure connected with making a career transition and conquering the first 90 days; Katie highlights how she builds trust as a key tactic for moving her teams forward; She shares her best aha moment that she can’t unlearn connected with muda in healthcare; We go off script to talk about the role of a quality person during a pandemic; And Katie shares with us how the fundamentals of current team inspire her on a daily basis.Connect with Katie on LinkedIn: https://www.linkedin.com/in/katiecastree/Register for Katie's Webinar: https://event.webinarjam.com/register/11/38736h3 Access Our Podcast LinkedIn Group: https://www.linkedin.com/groups/12203005/Visit Us Online: https://the-qcc.com/ Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations. Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence. | |||