Explore every episode of the podcast Every Business Counts

Building Emotional Intelligence and Resilience helps us to optimise our performance and health.  In times of constant connection, uncertainty and change having the tools and awareness to help us do that will support us in delivering our own vision.  In this episode Daksha Patel shares her insights and tips on the benefit of increasing both your emotional intelligence and resilience and how to do so.

During the conversation we talk about:

·        What led Daksha to realise the importance of emotional intelligence and personal resilience.

·        The cost of stress to an organisation and driver of stress.

·        How to know if you are stressed and types of stress.

·        The importance of topping up your resilience battery.

·        How to use the acronym SMART and breathing to dissipate stress.

·        Why focus on building your own and your team’s resilience.

·        The experiences that influenced how Daksha looked at money and how emotional intelligence can help understand how these affect her life.

Bio

Daksha Patel is Founder of Your Mind At Work, a Coaching, Consultancy and Training company which helps clients to optimise performance by transforming stress, building resilience and driving changes in behaviour in line with their goals through using science, practical tools and technology that can bring about changes within days and weeks.

https://www.your-mind-at-work.com/

Mentioned in this episode:

Daniel Goldman

HeartMath  

Time Stamps

1:49   What led Daksha to realise the importance of emotional intelligence and personal resilience.

8:27   The cost of stress to an organisation and driver of stress.

14:22 How to know if you are stressed and types of stress.

25:57 The importance of topping up your resilience battery.

32:42 How to use the acronym SMART and breathing to dissipate stress.

36:34 Why focus on building your own and your team’s resilience.

45:12 The experiences that influenced how Daksha looked at money and how emotional intelligence can help understand how these affect her life.

Challenging times require different leaders and Mark Henderson believes businesses now need regenerative leaders to help them adapt to the changing times and regenerate the society and planet we live in.  During our conversation Mark and I talked about:

·        What Mark wished he had known when he founded Ecoliving – as well as what he was glad he did not know.

 ·        The changes do needed in business leaders of the future.

·        What make a sustainable and a regenerative leader.

·        How organisations benefit from being led by regenerative leaders.

·        How coaching support leaders and their teams.

·        How the messages received about money growing up still influence how he looks at it today.

 Bio

Mark is a Transformational Coach, trainer and Mentor of Sustainable Leaders.  He is passionate about supporting purpose led leaders and change makers to support the challenges our world if facing.  Mark has many years experience as an entrepreneur and Business leader and draws on these along with his deep connection with nature.

 https://balancedbynature.se/

https://www.spiritofman.se/about

Mentioned in this episode

Alisa Barcan (Every Business Counts episode 012)

Time Stamps:

2:09   What Mark wished he had known when he founded Ecoliving – as well as what he was glad he did not know.

8:03   The changes do needed in business leaders of the future.

18:34 What make a sustainable and a regenerative leader.

24:48 How organisations benefit from being led by regenerative leaders.

29.16How coaching support leaders and their teams.

36:25 How the messages received about money growing up still influence how he looks at it today.

Do you avoid difficult conversations hoping they resolve themselves?  This week I explore the cost of avoiding difficult conversations, the benefit from having them and how to prepare for them with my guest Nicole Posner.  During the conversation we look at:

·        What is classed as a difficult conversation & why we avoid them.

·        Where we, as business owners, encounter difficult conversations.

·        The cost to the business of not having difficult conversations.

·        The benefits from having these conversations.

·        How we can prepare ourselves for difficult conversations.

·        How difficult conversations impact our relationships around money.

Bio

Nicole Posner is a Workplace Mediator, Communication and Conflict Consultant and Coach, specialising in the Psychology of Conflict. She works with Leaders, Teams, Managers and individuals to prevent, manage and address conflict and to foster better communication in the workplace and beyond through coaching, mediation, workshops and webinars.

She writes articles for publications such as Thrive Global, HR Magazine, SME Magazine and COACH MAGAZINE.  Nicole was a shortlisted finalist as Workplace Mediator of the Year in The National Mediation Awards 2020. www.np-mediation.london

Time Stamps

2:26   What is classed as a difficult conversation & why we avoid them.

11:37 Where we, as business owners, encounter difficult conversations.

23:11 The cost to the business of not having difficult conversations.

27:50 The benefits from having these conversations.

29:58 How we can prepare ourselves for difficult conversations.

40:08 How difficult conversations impact our relationships around money.

Is how you work a hidden cost to your business?  A cost for which there is no monetary exchange, but there is a cost after all due to low productivity, motivation, poor health etc?  In this episode I share my experience of overworking and how I came to realise the importance of creating a sustainable business that works for you, your team and the business.

·        What I see as a hidden cost to business – how we work

·        My personal journey in work and how it led to the realisation of the cost of overwork.

·        What overwork, poor health and stress cost UK businesses

·        What we can do to change this

Time stamps

0:48       What I see as a hidden cost to business – how we work

1:56       My personal journey in work and how it led to the realisation of the cost of overwork.

10:49     What overwork, poor health and stress cost UK businesses

13:12     What we can do to change this

Mentioned in this episode:

Henry Ford

Kelloggs

Microsoft Japan

How do you move beyond green?  As we face a changing environment and look to move towards net Zero businesses are facing challenges. Today my guest Paul Adderley talks about how businesses can create a resilient business by looking beyond the financials.  

During the conversation we look at:

·        The inspiration behind Beyond Green.

·        How optimising resources supports businesses business.

·        Key ways businesses can optimise resources.

·        Risks that arise from not looking at the resources you are using and how you use them.

·        The importance of being aware of, and building on, your business values.

·        Two influences on how Paul looks at money.

Bio

Paul Adderley is the founder and Managing Director of Beyond Green, a sustainability consultancy which helps small and medium businesses to future proof their company, protect their profit margins and build a business around their values.

Paul has a background in Accountancy and Environmental Studies.

https://beyond-green.com/

Time Stamps

1:17   The inspiration behind Beyond Green.

3:42   How optimising resources supports businesses business.

9:39   Key ways businesses can optimise resources.

14:36 Risks that arise from not looking at the resources you are using and how you use them.

24:26 The importance of being aware of, and building on, your business values.

31:42 Two influences on how Paul looks at money.

Mentioned in this Episode
Sustainable Development Goals

Are you optimising your resources and are they moving you towards your purpose?

These are 2 things this episode asks you to think about. In doing this it looks at:

• What are the resources of your business?
• What is the risk and potential impact of not managing these resources?
• The opportunities that exists from managing resources and looking at waste - both yours and other businesses.
• The opportunities of the circular economy.

Mentioned in this episode:
Jo Salter and Where does it come from?
H&M
Zara
The Body Shop
Lush
Thread International
Timberland
Biobean
Toast
Jaw Brew
The Ellen MacArthur Foundation
The Circular Economy
Phillips
Ken Webster

Do you know where everything that makes up your product or service comes from?  Are you aware of the societal and environmental impact?  This is something I got to explore with this weeks guest Jo Salter.  During the conversation we look at:

·       What inspired Jo to become involved in founding and consulting for ethical businesses.

·       How running a business ethically gives customers peace of mind and why transparency and the story being told is an important part of this.

·       Some of the issues resulting from non transparent supply chains.

·       How businesses can ensure their supply chain is ethical and traceable and the importance of developing relationships.

·       How Jo’s experiences with money as a child have influenced her in her life and what she does.

Bio

Jo Salter is the founder and CEO of ‘Where does it come from?’ an ethical fashion brand.  She is also a consultant, writer and speaker on ethical business and transparent supply chains, and co-founder of ‘Be the Change’ awards.

During the pandemic Jo has collaborated with Khadi London to make organic cotton facemasks using native rain fed cotton from India.  These are available on  www.wheredoesitcomefrom.co.uk

www.bethechangeawards.org

Time Stamps

1:40   What inspired Jo to become involved in founding and consulting for ethical businesses.

10:13 How running a business ethically gives customers peace of mind and why transparency and the story being told is an important part of this.

21:11 Some of the issues resulting from non transparent supply chains.

28.55 How businesses can ensure their supply chain is ethical and traceable and the importance of developing relationships.

39.55 How Jo’s experiences with money as a child have influenced her in her life and what she does.

Mentioned in this episode

Khadi London

The Sustainable Development Goals

BooHoo

H&M

Patagonia

Unilever

Triple Bottom Line

Are you giving your money purpose?  In this episode I am speaking with Louise Wilson, co-founder and Managing Director of Abundance Investment.  During the conversation we look at:

·       What inspired Louise to create an alternative solution to traditional investment.

·       How the system of finance supports and protects itself rather what is important to society as a whole, and we need to make fundamental changes to how it works.

·       What Abundance does to democratise finance; through the ease of access to investing, transparency and making it simple.

·       The impact of democratic investing on the investors.

·       How investing ethically can support projects which move us closer to the green economy; whether run by local authorities or businesses, and the potential of this economy.

·       How early thoughts about waste and experiences with money have led Louise to where she is now.

Bio

Louise Wilson is co-founder and Managing Director of Abundance Investment, an ethical investment company which was founded on the principle of democratic finance; helping everyone to mobilise their money for good by investing directly in businesses and councils who are looking to make a real positive impact on the world.

You can find out more about Abundance Investment and what they do at www.abundanceinvestment.com

Time stamps

1:37   What inspired Louise to create an alternative solution to traditional investment.

6:30   How the system of finance supports and protects itself rather what is important to society as a whole, and we need to make fundamental changes to how it works.

16:54 What Abundance does to democratise finance; through the ease of access to investing, transparency and making it simple.

21:43 The impact of democratic investing on the investors.

29:29 How investing ethically can support projects which move us closer to the green economy; whether run by local authorities or businesses, and the potential of this economy.

42:00 How early thoughts about waste and experiences with money have led Louise to where she is now.

Mentioned in this episode

Richard Curtis and the ‘Make your Money Matter’ Campaign

There is no one challenge that every business faces as regards cash flow.  In this episode Katie Hurst and Sue Jackson share what they see as some cash flow challenges businesses face and provide insights as to how to overcome these.  In this episode we look at:

·        The importance of a strategic plan and building reserves in the business

·        The difference between profit and cash 

·        The importance of the balance sheet in understanding your businesses financial strength

·        How too large a cash balance can be detrimental to the business

·        What to avoid holding too large a cash balance

 
https://katiehurst.com.au/
https://www.awakenedenterprise.com/

Time stamps

3.28       The importance of a strategic plan and building reserves in the business

7.54       The difference between profit and cash 

9.04       The importance of the balance sheet in understanding your businesses financial strength

12.47     How too large a cash balance can be detrimental to the business

16.33     What to avoid holding too large a cash balance

Do you know your cash?  Cash is an important resource in both our business and personal lives.  It is cash which allows us to buy and sell goods and services. So, knowing the amount of cash we have helps us in making decisions and managing it as a resource.  In this episode we look at:

·        What knowing your cash means

·        Why we should know our cash

·        How the knowledge of our cash helps us

·        What stops you looking at cash

·        Calculating cash flow and what impacts it

Time stamps

0.44       What knowing your cash means

3.33       Why we should know our cash

5.08       How the knowledge of our cash helps us

7.58       What stops you looking at cash

8.53       Calculating cash flow and what impacts it

In this episode I speak to Alisa Barcan, Financial Coach and Consultant, who helps people rewrite their financial stories.  During our conversation we look at:

 ·       What inspired Alisa to become a financial coach.

·       The biggest challenges people face when dealing with money.

·       How the 4 Cs model can help people become more financially confident.

·       The importance of both financial and personal resilience for you and your business.

·       Self Worth and how we need to separate that from pricing and what we are paid.

·       Learning to be resourceful growing up and not attaching power to money.

Bio

Alisa Barcan is a Financial Coach and Consultant, who helps people re-write their financial stories. She works with young professionals and small business owners who wish to decipher their finances and improve their financial situation and relationship with money. Alisa is a prize winner Chartered Certified Accountant (ACCA) and a double qualified Coach. She also teaches at The University of Cambridge.  

 Alisa hosts her own youtube channel The Savvy Corner and writes articles for HBR Acend.

Time Stamps

2.10   What inspired Alisa to become a financial coach.

6.25   The biggest challenges people face when dealing with money.

12.12 How the 4 Cs model can help people become more financially confident.

23.45 The importance of both financial and personal resilience for you and your business.

38.19 Self Worth and how we need to separate that from pricing and what we are paid.

46.38 Learning to be resourceful growing up and not attaching power to money.

Mentioned in this episode:

Dan Sullivan, 4 Cs model 

What does money mean?  Money had a physical and an emotional meaning for each of us.  It’s physically allows us to buy and sell things, and at the same time there is an emotional element for all of us.  In todays episode we explore:

·        The root of the word money

·        How money evolved within our societies

·        The use of money for power and control

·        That money has become a basic need in the western world

·        The emotional element of money

·        How to become aware of what money means to you

In this episode I speak to Tabitha Jayne, founder and Lead Coach at EarthSelf, the earth’s leading Nature coaching and mentoring organisation.  During our conversation we look at:

·        What does putting the earth at the core of your business mean?

·        How the systems and processes that exist within an organisation are a reflection of the humans within the organisation and the importance of psychological safety in organisations.

·        The fact that wellness is an integrated part of an organisation and what we can learn from the earth to support ourselves. 

·        The benefit of embedding the Sustainable Development Goals in to your business and how understanding the rules of the game supports you to evolve your business further.

·        How to tap into your inner wisdom using nature as a tool and the benefits of this.

·        The dichotomy of being brought up surrounded by stories of poverty and of abundance.

Bio

Tabitha Jayne is founder and Lead Coach at EarthSelf, the earth’s leading Nature coaching and mentoring organisation committed to helping established leaders and organisations create sustainable impact, influence and income that puts the Earth at the core of their business.  So businesses can meet the challenges of 21st Century.

Tabitha is a certified coach and also trains coaches in Transformational Change with Nature.

Time Stamp

1.46   What does putting the earth at the core of your business mean?

3.37   How the systems and processes that exist within an organisation are a reflection of the humans within the organisation and the importance of psychological safety in organisations.

10.40 The fact that wellness is an integrated part of an organisation and what we can learn from the earth to support ourselves. 

15.48 The benefit of embedding the Sustainable Development Goals in to your business and how understanding the rules of the game supports you to evolve your business further.

32.46  How to tap into your inner wisdom using nature as a tool and the benefits of this.

38.03 The dichotomy of being brought up surrounded by stories of poverty and of abundance.

Mentioned in this episode

EarthSelf

Sustainable Development Goals

United Nations Global Compact 

In this episode I am speaking to Masami Sato, founder of B1G1. 

During our conversation we look at:

·        The inspiration behind B1G1 and how travel opens you to different cultures and experiences.

·        How living in the natural cycle of nature creating abundance is much simpler.

·        That we can all find a way of giving that works for us and that there is no end to the creativity within business to change the world.

·        The benefit of creating a giving culture and lessons to learn from the 200 year old businesses in Japan.

·        How any size of business can build giving into its business.

·        Learning that money comes from service and it is not money that provides fulfillment.

 Bio

Masami Sato, the insightful and inspiring founder of B1G1, a movement which helps business owners build giving into what they do everyday.  This has allowed thousands of businesses to make over 210 million impacts in the world.

www.b1g1.com

 Time stamps

1.27 The inspiration behind making an impact.

6.41 How B1G1 was conceived.

17.12 How we can all find a way to make giving work for us.

23.35 The benefits of building giving into your business and what we can learn from 200 year old Japanese companies.

35.02 How any sized business can build giving in to its business model.

41.54 Learning that money comes from service and it is not money that. provides fulfillment.

In this episode I am speaking to Kat Luckock – Social Entrepreneur Coach and Impact Strategist.  During our conversation we look at:

·        The importance of having a good impact story and starting with your why when you introduce yourself

·        What makes a good impact story

·        The elements that create a good impact story

·        The benefits of measuring your impact

·        How you can measure your impact

·        How money stories can have an impact in your life and business

Bio

Having run impact-driven organisations and innovative programmes since she was 23 Kat understands the importance of making impact measures more accessible and the value they add to an organisation.  Now working as a Social Entrepreneur coach and impact strategist Kat helps other Social Entrepreneurs develop, share and measure their own impact story so they can make a greater impact in the world.

Connect with Kat in her Facebook Group ‘The Impact Entrepreneurs Club’
www.shareimpact.org

Time stamps

1.58 The importance of a good impact story

9.42 The elements of a good impact story

12.28 The benefits of a good impact story

20.13 How to measure impact

29.34 The benefits from measuring impact

31.29 How money stories can impact your life and business

Mentioned in this episode

Steve Pipe

Solutions For the Planet

The Crown Estate

Business can follow a purpose and make a profit.  They can do both and grow and thrive.  In this episode we explore 2 elements of purpose which help businesses to do that:
Its purpose for being and working with purpose.  
 
In this episode you will discover

• How purpose led businesses are growing faster than those which are not.
• The impact of being purpose led on employees and on customers
• How you can weave purpose into your business
• What helps businesses to grow purposefully 
• The importance of looking at your business as a business

Timestamp:

1.42 Purpose led economy and growth of purpose led businesses

3.31 What helps purpose led business grow

5.36 Clif Bars and purpose

7.34 What helps you to grow purposefully

10.06 Looking at your business as a business

Mentioned in this episode:

Deloittes

Bcorp

Cone| Porter Novelli

Clif bar

Cheeky Panda

In this episode I am speaking to Jane Gleeson-White, author of Six Capitals.  During our conversation we look at;

·        The issues caused by focusing on short-term profit, 

·        How parts of our business and its ecosystem are currently not valued and how looking at all six capitals can help this.

·        The impact of traditional corporate structures and how benefit corporations etc. offer an alternative.

·        How educating children and students on Six Capitals can change how they look at business and the world.

·        How businesses take on their own identity and often we leave our personal values at the door.

·        What you can do to become a business with conscience.

Jane Gleeson-White is an award-winning writer and author of four books, including the internationally acclaimed history of accounting, Double Entry (2011), and its sequel, Six Capitals (2014), which was shortlisted for CEO-READ’s best Finance and Economics Book published in North America in 2015.  Her articles on economics, sustainability and literature are widely published and Jane is a regular commentator on economics and sustainability.

In May 2020 a revised edition of Six Capitals was published in Australia and New Zealand.  It will be available internationally later in the year.

 
Links: https://www.janegleesonwhite.com

Time stamps:

1.36 Inspiration for book

7.08 Impact of focusing purely on profit

19.08 The Six Capitals

24.00 Social Enterprise examples

32.00 Educating with Six Capitals

37.41 How we can put aside our personal values when in business

40.02 Becoming a business with a conscience

45.35 What impacted how relate to money

Mentioned in the episode:

Puma

International Integrated Reporting Council

B-Corps

Benefit Corporations/Social Enterprise

Give a Crap

Brewgooder

The Field Trip

Monash University

B1G1

What does having a sustainable business mean?  To me there are three key elements to being a truly sustainable business:
It is sustainable for the planet, for those who work within it and it is economically sustainable.

In this episode we look at: 
How a you understand the impact your business is making in the world, both positive and negative.  Going beyond our direct impact to look at all our suppliers.
How being a home based online business does not mean you are not having a negative impact.
Why we need to look at how sustainable is the business for those working in it.
The elements that impact its sustainability for those working in it.
What it means to be economically sustainable.
How understanding your expenditures and what drives them is key.
That the aim is to add value in areas other than just financial.

Mentioned in this episode:
Greengeeks
Chipolte
Gooseberry Pink
Scarf Monkey

The stories we have heard about money and business can impact how we engage with our business.  Our experiences with numbers impacts how we look at, or not, our business numbers.  Our mind is powerful and by becoming aware of the stories we are telling ourselves we can start to change them to ones which support us.  Listen and see is any stories jump out at you.

In this episode we look at:

• How beliefs and experiences lead to the stories we tell
• The power of the mind when focused on purpose
• How the stories we hear about business, profit and money can impact us and your business
• How the experiences we have with numbers can influence how we look at our business

Timestamp:

1.44        How beliefs and experiences impact us

3.23        The power of the mind and focusing on purpose

5.10        How we look at big business and profit impacts our actions

8.10        The impact of stories about money

10.36     How our experiences with numbers impact us

Mentioned in this episode:

Buckminster Fuller

Scrouge

Erin Brockovich

Worldcom

BP Deepwater Horizon

Bopal

Patagonia

Etsy

Unilever

Do you understand the story your business is telling? Historically this was understood through it's accounts and these and the information we use have evolved over the years.  Now it is time to go beyond the accounts and look at what else tells the story your business it telling the world.  

 In this episode we look at:

·         Why you have to start with being clear on the story you want to tell.

·         The importance of measuring what is relevant to your business.

·         5 areas that can help you understand the story of your business.

Time stamps

1.29     A quick evolution of how accounts have told the business story 

5.19     Why you should be clear on the story you want to tell

5.33     What is relevant for your business to measure?

7.00     The financial information that can help you

9.02     The non-financial information which will help you

10.05   How the decisions you make tell the story

11.45   The influence of actions on the story

12.43   Operating in our business ecosystem

Mentioned in this episode

Peter Drucker

Patagonia

Primark

The Body Shop

Unilever

Discover what inspired Every Business Counts, what Every Business Counts means and a little bit about Lyn Man, the author.

In this episode I ask the question ‘do you know the story you want your business to tell?’ and explore how knowing this helps you and you business so you can go beyond profit and lead by purpose and impact. 

During the episode we look at:

·         What makes up the story you want your business to tell

·         The importance of knowing its purpose, values, impact and vision

·         How a clear purpose supported centennial organisations

·         How knowing the story helps your business

Time stamps

0.42        Why start with the story?

2.16        The importance of purpose

5.20        Knowing your business’ values 

6.45        What is its impact

8.30        How the story provides direction

10.03     Centennial organisations

11.46     Creating loyal employees and customers

Mentioned in the episode

Etsy

Cook Ltd

Zappos

Blackrock

Biobean

Tesla

The All Blacks

Nasa

The Royal College of Arts