Explore every episode of the podcast Estate Agency X Podcast - Rethinking Agency Agency Since 2017
| Title | Pub. Date | Duration | |
|---|---|---|---|
| Why Saying No Builds Better Business (With Vanessa McCallum) | 25 Sep 2026 | 00:42:27 | |
Vanessa McCallum has spent more than 27 years in estate agency and over 15 years building her own business. In this episode, she explains why experience has taught her that not every instruction is worth taking — and why protecting her team, reputation and standards can matter more than chasing every fee. We explore building a trusted local brand, charging upfront for professional marketing, creating a collaborative team culture, opening a high street office that transformed valuation levels, staying proactive in a difficult market and why human conversations will remain essential as technology advances. Follow Estate Agency X for more conversations on estate agency, leadership and business and share this episode with another estate agent who would benefit from it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Build a Lettings Business Worth Selling ( With Sam Olliver) | 11 Sep 2026 | 00:41:51 | |
What makes a lettings business genuinely valuable? Operations consultant Sam Olliver joins Estate Agency X to explain how stronger processes, clearer roles and better systems can create a business that performs without everything depending on the owner. Sam shares lessons from helping a lettings and property management company achieve an eight-figure sale, covering operational efficiency, team handovers, compliance, additional revenue opportunities and the infrastructure buyers want to see in a well-run agency. Listen to Build a Lettings Business Worth Selling, follow Estate Agency X and share the episode with another estate agent who would benefit from it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Growth Starts With Changing Yourself ( with Lee O’Brien) | 28 Aug 2026 | 00:50:46 | |
Lee O’Brien joins Estate Agency X to share how his journey developed from corporate estate agency to launching an independent business, building multiple branches, leaving the traditional high street model and creating a self-employed agency proposition that eventually became part of IAD. We explore the leadership decisions behind that growth, why Lee believes businesses must keep challenging themselves, how involving the team helped drive change, the importance of coaching and learning, and why implementation matters more than simply collecting ideas. Follow Estate Agency X for more conversations on the future of estate agency, and share this episode with another agent who would benefit from hearing it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| EAX 11: The New Advantage | 14 Aug 2026 | 00:45:07 | |
What will give independent estate agents a genuine advantage in the next era of the industry? Mark Burgess and Rob Brady preview EAX 11 and explore strategic drift, profitability, AI, leadership, team performance and why the strongest agencies are prepared to challenge traditional ways of working. They also look at the speakers and independent agency owners joining the event, sharing real-world lessons from businesses that have increased fees, changed models, improved operations, made acquisitions and transformed the way they work. Follow the Estate Agency X Podcast and share this episode with another estate agent who should hear it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Build a Faster Sales Pipeline (Natasha Candeias) | 31 Jul 2026 | 00:49:38 | |
In Build a Faster Sales Pipeline, Natasha Candeias, founder of Property Progressors, joins the Estate Agency X Podcast to explain how agents can reduce delays, prepare sellers earlier and protect more sales from falling through. The conversation covers seller protocol forms, stronger deal qualification, buyer communication and the importance of setting transactions up properly from the beginning. Natasha also discusses building Property Progressors, leading a growing team and creating the capacity to focus on the future of the business. This episode is for agency owners who want a stronger pipeline, better customer experience and more time for their negotiators to list and sell. Follow the Estate Agency X Podcast and share this episode with another estate agent. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Build an Agency Beyond You (With Adrian Lomas) | 17 Jul 2026 | 00:47:05 | |
How do you grow an estate agency without remaining at the centre of every decision? EOS implementer Adrian Lomas joins Estate Agency X to explain how a clear vision, genuine core values and a consistent operating system can create greater focus across a leadership team. The episode explores right people in the right seats, Level 10 meetings, 90-day priorities and the powerful relationship between a visionary owner and an operational integrator. Adrian also shares how these principles helped him rebuild, scale and eventually exit his own business. Follow the Estate Agency X Podcast and share this episode with another ambitious estate agent. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| The Power of the Right Network | 03 Jul 2026 | 00:35:31 | |
What makes a network genuinely valuable to an independent or self employed estate agent? In this episode, Estate Agency X explores how the right network can strengthen credibility, support growth and create meaningful connection between agents who care about customer experience and high standards. We discuss transparent performance, public trust, protected collaboration and why strong agencies are not defined by size alone. Discover how the right environment can help you develop your business, sharpen your proposition and learn from credible peers across the industry. Follow Estate Agency X for more conversations that help ambitious agents lead better businesses, and share this episode with another estate agent who should hear it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Built For The Harder Market (With Tom Turner) | 19 Jun 2026 | 00:42:15 | |
The market has changed, and estate agencies can no longer rely on the momentum that carried many businesses through the post-COVID boom. In this episode, Tom Turner from Pendle Hill Properties shares how his family agency became more disciplined, more data-led and more confident in a harder market. We discuss systems, follow-up, higher fees, buyer intelligence, accountability and why the old estate agency value proposition is no longer enough. For independent estate agents and agency owners, this is a practical conversation about building a business that performs when the market stops doing the work for you. Follow the Estate Agency X Podcast and share this episode with other estate agents who are serious about building stronger businesses. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Why Agents Stop Growing (With Russell Jervis) | 05 Jun 2026 | 00:56:35 | |
In this episode of the Estate Agency X Podcast, Mark Burgess and Rob Brady speak with Russell Jervis about why estate agents and agency businesses stop growing. Russell shares lessons from a career that started as a negotiator in 1987 and led to becoming managing director of one of the UK’s largest estate agency groups. The conversation explores people, process, recruitment, leadership, prospecting and the difference between activity and outcomes. For independent estate agents, agency owners and self-employed agents, this episode offers clear insight into what really creates sustainable growth. Follow the Estate Agency X Podcast and share this episode with other estate agents who want to build stronger businesses. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Beyond The Old Agency Model (With Josh Smith) | 22 May 2026 | 00:49:21 | |
In this episode of the Estate Agency X Podcast, Mark Burgess speaks with Josh Smith from JAGS Property Group about building a modern independent estate agency. Josh shares his journey from corporate agency, to the self-employed model, to creating his own brand in Gravesend. The conversation explores database-led growth, professional video, social media, automation, operations, recruitment and how to improve client experience without building a bloated business. It is a valuable listen for independent estate agents and agency owners who want to understand what it means to move beyond the old agency model. Follow the Estate Agency X Podcast and share this episode with other estate agents who are serious about building better businesses. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Raise Your Fees Without Losing Listings | 08 May 2026 | 01:04:11 | |
In this episode of the Estate Agency X Podcast, Rob Brady and Mark Burgess discuss how independent estate agents can raise their fees without losing the right listings. They explore why fee resistance is often a positioning problem, how to build credibility before discussing price, and why a structured valuation pitch helps sellers understand the real value of choosing the right agent. The conversation also covers the shift towards AI-first estate agency, including contact intelligence, AI operating systems, property management workflows and what agency owners need to understand as team roles change. Follow the Estate Agency X Podcast for more insight on growth, leadership and the future of independent estate agency and share this episode with another estate agent who should hear it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Fix Yourself, Then the Business (With Ross Final) | 24 Apr 2026 | 00:49:58 | |
In this episode of Estate Agency X, Ross Final from Christopher Pallet, shares how 26 years in estate agency shaped his views on leadership, growth and what it really takes to build a strong independent business. From corporate beginnings to ownership, buyouts and better systems, this is a grounded conversation about real agency evolution. What makes this episode especially valuable is the link between personal change and business performance. Ross explains how improving his health, mindset and decision-making helped him lead more clearly, say no to the wrong work and create better results. Follow the podcast and share this episode with another estate agent who would get value from it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Why Old Agency Thinking Fails (With Cindy Slaughter) | 10 Apr 2026 | 01:03:53 | |
Cindy Slaughter from Avocado Estate Agents joins us for a straight-talking conversation on what modern estate agency really requires to grow. She shares the moment she walked into a sales pitch and walked out as Marketing Director and uses that to unpack the mindset shifts needed to build a stronger, more intentional business. This episode explores why most rebrands fail, what effective marketing systems actually look like in practice and how apprenticeships, when led properly, can become a genuine competitive advantage. The discussion moves beyond tactics into leadership, team development, and the reality of letting go of outdated ways of working. From developing Gen Z talent to understanding how AI will reshape roles in the near future, this is about building a business that’s aligned with where the market is going, not where it’s been. If you’re serious about growth and want a clearer way of thinking about brand, people, and performance, this episode will give you plenty to reflect on. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| 500 Properties, One Lean Team (With Tracey Dumont) | 27 Mar 2026 | 00:54:54 | |
In this episode of Estate Agency X, Tracey Dumont of Harris and Wood shares how the business has built a 500-property portfolio with just 1.5 team members managing it. It is a sharp conversation on what really drives sustainable growth in lettings: intentional process, clear standards and a culture that supports performance on her 25+ year career. We also get into how to build a culture-first agency, why trusting your gut matters in leadership and recruitment, and how to bring accountability into the team without losing care, trust or connection. Follow the podcast and share this episode with another estate agent who wants to build a better business. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| The AI Operating System | 20 Mar 2026 | 01:43:25 | |
In this bonus episode of Estate Agency X, we’re releasing the audio from Mark’s talk at Iceberg’s AI Summit. It is a direct look at one of the biggest pressures facing modern estate agency: after years of CRMs, portals, social media and endless proptech add-ons, has technology made the job easier, or simply made the work feel endless? This episode explores why the real issue is not people, but capacity, attention and the architecture behind the business. Mark unpacks why the next competitive advantage will not come from another dashboard or disconnected AI tool, but from an AI operating system that can coordinate priorities across one central ecosystem. If you want a clearer view of where the industry is going, and what will become possible over the next 12 months for agencies willing to adapt, this is one to hear. Make sure you’re subscribed on your podcast platform of choice. It helps us grow the channel, bring you better guests, and keep raising the level of the conversations we share with the industry. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| The £27M Estate Agency Lesson (With Russell Quirk) | 13 Mar 2026 | 00:54:05 | |
What happens when an estate agent raises £27 million to reinvent the industry? In this episode of the Estate Agency X Podcast, Russell Quirk shares the story behind launching one of the UK’s early online estate agency models and the lessons learned from scaling, and ultimately, losing the business. The conversation explores leadership, raising investment, scaling challenges and the realities of disruption in estate agency. Russell also shares his perspective on the future of the industry, including the rise of self-employed agents and the growing noise around proptech. If you’re an ambitious estate agent or agency owner, this episode offers honest insight into what it really takes to build and grow a property business. Follow the podcast for more conversations with industry leaders and share it with other estate agents who want to build better businesses. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Estate Agency Has Hit Capacity | 27 Feb 2026 | 00:46:53 | |
Estate agency hasn’t just become busy. It’s exceeded capacity. In this episode, Mark Burgess explains why manpower-based models can’t scale and why revenue per employee is the metric most owners ignore. From CRM limitations to AI operating systems, this conversation reframes how independent agencies should be built. This isn’t about replacing people. If you lead an estate agency, this will sharpen how you think. Listen now. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Breaking the Barrier Before the Doorbell (with Nigel and Luke Wharrad) | 13 Feb 2026 | 01:04:54 | |
Most valuations start cold. In “Breaking the Barrier Before the Doorbell,” Nigel Wharrad and his son Luke explain how Town & City win instructions before they even arrive. From ignoring video marketing to landing instructions from a single 60-second clip, this episode explores how visibility builds trust before the valuation appointment. They also discuss:
If you’re an estate agency owner rethinking growth, marketing or AI, this conversation will sharpen your thinking. Listen now and lead differently. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Rebuilding an Agency the Right Way (With Patrick French) | 30 Jan 2026 | 00:59:04 | |
Rebuilding isn’t about starting again. It’s about stripping back what never worked and leading with clarity. In this episode of the Estate Agency X Podcast, Patrick French from Lloyds Estate Agents shares the unfiltered reality of building, breaking, and rebuilding an estate agency. From the grind of East London lettings to a franchise implosion that tested trust, and the hard leadership decisions required to survive the 2008 financial crash. Patrick explains why scaling headcount isn’t the same as building resilience, how cutting roles protected margin, and why property management became the cash-flow foundation that kept the business alive. We also explore the difference between being busy and being effective and how rebuilding sales through brand, video, tech and proof (not hope) changed everything. This is a grounded masterclass in leadership, margin, and building an agency designed to last. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Why the Iceberg AI Summit Matters for Estate Agents (with Mark Burgess & Rob Brady) | 16 Jan 2026 | 00:26:01 | |
The estate agency landscape is shifting and this episode explains why. We break down why the Iceberg AI Summit on 6 February matters, what an AI operating system actually looks like in practice, and how tools like Predict and AI Scouts are already driving instructions and market appraisals. You’ll hear how Iceberg has moved beyond the “CRM company” label, why the evolution from Uzair 1.0 to 2.5 is a turning point, and how clean, connected data fuels better nurture, smarter marketing, and stronger pipelines. We also preview the 2026 roadmap, including the “Impossible Edition,” and explain why community and peer learning are essential to making AI stick. 🎟️ Tickets are limited — click here to join This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Building a Business That Doesn’t Rely on You | EAX 10 Live World Class Agency Panel ( With Holly Boylan, Dave Gibbons, Daren Cope, Sarah Driscoll | 02 Jan 2026 | 00:48:32 | |
Freedom isn’t stepping away. It’s building something that works without you. Part 3 recorded live at EAX 10 'Lead Without Limits', Mark Burgess and Rob Brady host, this world-class panel brings together four leaders at different stages of the ownership knowledge journey to share what actually happens when you stop being the bottleneck. Holly Boylan, Dave Gibbons, Daren Cope, and Sarah Driscoll speak candidly about delegation, leadership and the uncomfortable identity shift from operator to owner. From agencies that still rely on the founder day-to-day to businesses that grow without them present, this conversation goes beyond theory and into lived experience. This episode dives into: • Identifying the work that keeps you trapped The conversation closes on a reality many owners avoid: freedom can feel empty if you don’t plan what comes next. True leadership isn’t absence, it’s focusing on vision, markets and the few decisions only you should make. If you’re an independent agent or agency owner who wants scale without burnout, this episode is essential listening. 🎧 Listen now and ask yourself: what’s the first responsibility you need to let go of? This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Culture That Drives Performance | EAX 10 Live World Class Agency Panel ( With Abigail Grey, Katie Cromwell, Chris Ellis, Shane Harris & Matt Giggs) | 19 Dec 2025 | 00:44:47 | |
When culture is strong, the numbers follow. Recorded live at EAX 10 'Lead Without Limits', Rob Brady hosts a world-class panel of independent agency owners who go beyond theory and share what actually drives performance in today’s market. Abigail Grey, Katie Cromwell, Chris Ellis, Shane Harris and Matt Giggs unpack the leadership rituals that make values real, from recognition that changes behaviour to coaching that unlocks performance at every level. They speak candidly about toxic hires, tough decisions, and why waiting too long to act costs morale, clients, and cash. This episode dives into:
The conversation closes with a hard truth every owner must face: you can’t do everything and lead well. Stepping fully into the CEO role is what unlocks scale, resilience, and long-term performance. If you’re an independent agent or agency owner building something that lasts, this episode is essential listening. 🎧 Listen now and ask yourself: which value will you make visible next week? This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| From £140k to £700k | The Keystone Story (EAX 10 Live Interview with Ben Roberts) | 05 Dec 2025 | 00:31:14 | |
This is Part 1 of our three-episode EAX10 Special Series. If you missed EAX10, this live interview brings you straight into the room. Rob Brady sits down with Keystone Director Ben Roberts to explore how a small £140k agency became a £700k+ market leader and the mindset shifts that made it possible. Instead of a highlight reel, Ben shares the real turning points: the reset that changed everything, the moment clarity arrived, and the decisions that helped Keystone step into premium positioning. If you're an agent or owner who feels stuck in the day-to-day or wants a fresh direction, this conversation sets the tone for the entire series. Watch or listen now to get the insights that shaped the room at EAX10. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Building A Human-Centered Estate Agency With Rob Webb | 21 Nov 2025 | 00:50:23 | |
What does survival really look like in estate agency? In this episode, Kinetic Estate Agents director Rob Webb shares his journey from corporate pressure to building a culture-first independent agency that prioritises autonomy, wellbeing, and real results over ego. Rob reveals what 2008 taught him about stock, pricing, and honesty, why he left the corporate machine, and how Kinetic built a team that stayed because the culture worked—not because targets dictated it. He also opens up about a mental health crisis that forced him to rebuild his life and leadership. We dig into community impact, modernising with tech and AI, and staying relevant when the market swings hard. A must-listen for leaders who believe culture is operational, not optional. 👉 Hit play and subscribe for grounded agency insights. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Why Gut-Feel Recruitment Is Costing You Growth with Josh Rayner | 07 Nov 2025 | 00:40:17 | |
Hiring on gut instinct is costing estate agents time, money, and growth. Discover how to move from desperate hiring to a system built on planning, profiling, and psychometrics. Josh explains how to define a real culture that candidates can feel, not wallpaper values that mean nothing in the branch. You’ll learn how to use AI tools and DISC-style assessments to shortlist the right people, build progression paths that retain talent, and future-proof recruitment as new regulations raise the cost of bad hires. 🎧 Listen now to turn your recruitment from a fire drill into a true competitive edge. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Rebuilding an Estate Agency That Lasts | 24 Oct 2025 | 01:03:10 | |
From an online false start to a thriving 400-unit managed book, brothers Matt & Neil Baldock share how they rebuilt their estate agency around lettings, systems, and people. After six years outside the industry, Neil returned to join Matt in creating a values-led, community-driven business that now leads in HMO and professional co-living. We explore how lettings became their ballast for steady growth, why structured hiring and emotional intelligence transformed their team and how real networking, not clichés, built credibility that compounds especially when it comes to selling. If you’re ready to future-proof your agency with the right systems, culture and service mindset, this conversation is your blueprint. 🎙️ Listen now to learn how modern agency success blends technology, trust, and human leadership. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| The Blockbuster Moment for Estate Agency | 06 Oct 2025 | 00:45:53 | |
When ten AI scouts prospect thousands of properties in under a minute, the rules of estate agency change overnight. In The Blockbuster Moment for Estate Agency, Mark and Rob break down the first AI workflow that truly shifts the economics of running a branch, from live-market scouting to personalized outreach at scale. Discover how to flip your model, raise revenue per employee and redeploy human time to the work that actually wins instructions. We cover EXA 10 insights, the startups vs. incumbents gap and how to systemise the predictable while humanizing the exceptional. If you’re ready to modernise your agency, move beyond portals and turn AI into a real competitive advantage, this is the episode you can’t afford to skip. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| TikTok, Truth & Transformation With Megan Eighteen | 19 Sep 2025 | 00:58:28 | |
Breaking barriers isn’t just what Megan Eighteen does, it’s who she is. From her “accidental” start in estate agency as a temp between ski seasons to becoming the youngest ever ARLA president, Megan’s journey rewrites the industry playbook. In this episode, she opens up about managing 14 offices single-handedly during COVID, hitting burnout, and how that experience led to a complete transformation, personally and professionally. From losing seven stone and finding balance to becoming one of the most authentic voices on TikTok, Megan shows what modern leadership really looks like. You’ll also hear how her social media presence led to being invited by the Ministry of Housing to advise on the Renters Reform Bill and why her presidency at Propertymark is about creating a future where agents value wellbeing, education, and innovation over outdated burnout culture. This is essential listening for independent agents, leaders, and self-employed professionals who want to thrive in tomorrow’s estate agency. 👉 Listen now and discover how Megan is breaking barriers and building balance in the property world. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Closing The Execution Gap With Simon Gates | 12 Sep 2025 | 00:55:07 | |
Why do some estate agents thrive while others stall, even with the same tools and knowledge? In this episode, Simon Gates, industry consultant to 200+ agencies—reveals how closing the execution gap turns ideas into results. Starting his career at 16 during the 2007 crash, Simon learned early that success isn’t about knowing what to do, but acting faster and smarter than the competition. You’ll discover:
If you’re an independent agent, owner, leader or self-employed agent, this episode is a blueprint for sustainable, predictable growth. 👉 Listen now to close your execution gap. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Delegation, Decisions & Unstoppable Growth With Marc Wood & Shane Harris | 28 Aug 2025 | 00:48:58 | |
Marc and Shane, co-founders of Harris + Wood Estate Agents, are living proof that it’s not about history, it’s about vision, clarity and action. In this episode, they share the full story of how they launched one of the UK’s most exciting independent agencies, growing from three people to 47 staff across three offices, plus a mortgage business, all without a traditional blueprint. Their story challenges everything you think you know about partnerships, planning and profit. Before opening their doors in 2017, Marc and Shane spent nine months building the foundations of their business, not rushing, not guessing, but intentionally preparing to lead. That discipline paid off but the journey wasn’t without its pressure points. At one stage, they were both earning less than their branch manager. Rather than panic or retreat, they made the counterintuitive choice to expand, investing in growth when most would have pulled back. It’s a decision that reveals one of the most powerful lessons in agency building: sometimes scale is the solution, not the reward. In this conversation, we cover:
Marc and Shane also unpack how they’ve shifted from working in the business to leading above it, creating a sustainable structure where the brand doesn’t rely solely on them to thrive. Whether you’re just starting out or scaling past your first office, this is a brutally honest look at what it really takes to lead an agency that doesn’t just survive but sets a new standard. If you’re tired of surface-level tactics and ready for real conversations about leadership, growth, and building a business with meaning... this one’s for you. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Built on Her Own Rules | 11 Aug 2025 | 01:00:32 | |
What does it take to walk away from a toxic workplace and build an estate agency entirely on your own terms? Julie Burns knows. After 15 years in property feeling “spoken down to” and controlled, she left it all behind, swapping sales for a master’s in photography, travelling to Palestine, and working on film sets. Those experiences reshaped her view of work, leadership, and freedom. When she returned, she did it differently. Naming her agency after a Viking warrior goddess, she launched Freya North in 2021 with zero capital, funding it through property sourcing until completions came in. She posts her fees openly, personally handles every transaction from valuation to completion, and refuses to expand faster than her service can keep up. If the client experience slips, she simply stops taking on more stock. Her strategy is just as unconventional. Instead of setting up next to other agents, she put her office beside a protein shake shop buzzing with young professionals, tomorrow’s buyers and investors. It’s a masterclass in finding an edge by ignoring industry habits. This episode is for anyone who’s felt trapped in a culture that didn’t value them, or who dreams of building a business that truly reflects their values. Julie shares the principles that guided her: start with revenue-generating services, obsess over the client experience, and never be afraid to write your own rules. The property world doesn’t need more copycats. It needs more innovators willing to reimagine what’s possible. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Built to Last and Brave Enough to Change | 22 Jul 2025 | 00:54:10 | |
What does it take to build and sustain a thriving independent estate agency for over three decades? Mark and Jacqui from Jacksons Estate Agents reveal their extraordinary journey from the pre-internet era through to today's AI revolution. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Escaping the 60-Hour Trap | 15 Jul 2025 | 00:53:04 | |
Thirty years in estate agency teaches you some hard truths. For Matt Giggs, one stands above all, you must choose between being an exceptional estate agent or building a business that works without you. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Selling With Soul in a Central London Market | 04 Jul 2025 | 00:52:23 | |
What does it take to thrive as an independent estate agency in the heart of London for over 22 years? Rob Hill, founder of Greater London Properties, reveals the surprising journey that transformed a temporary six month venture into a flourishing business with central London offices in Soho and Bloomsbury. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Not Everyone’s Your Client | 18 Jun 2025 | 00:49:10 | |
What happens when you dare to charge what you're truly worth? Laura Howey's journey from struggling estate agent to thriving business owner reveals the transformative power of mindset and vision. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Surviving Staff Issues, Fees & Burnout | 06 Jun 2025 | 00:41:00 | |
What happens when an estate agency owner realizes their business is controlling them instead of the other way around? Chris Ellis of Harrisons Homes shares his remarkable transformation story on this eye-opening episode of Estate Agency X. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Built to Break the Rules | 20 May 2025 | 01:04:15 | |
What if your agency model wasn’t just outdated, it was holding you back? In this episode, we sit down with Ian Macbeth and Mike Robson, the founders of Avocado Property, a brand now recognised across the UK for doing estate agency completely differently. No offices. No suits. No scripts. Just standout results, local leadership, and a system that lets agents earn more by being more of themselves. Launched with borrowed time and big belief days before the UK’s first lockdown, Avocado has since grown into a network of over 30 self-employed agents, many earning six figures, some hitting £600k+ a year, with less stress and more autonomy than traditional agency ownership ever allowed. But this isn’t a story about revenue. It’s a blueprint for relevance. Ian and Mike didn’t tweak the rules. They broke them. From ditching corporate lingo and paper leaflets to prioritising personal brand and digital-first marketing, they built a model that reflects how modern buyers behave and what ambitious agents actually want. You’ll hear how they:
If you’re a business owner and leader who knows you’re capable of more but feel held back by a system that no longer fits, you need to hear this. This isn’t just about Avocado. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| The Hidden Power of an Integrator in Estate Agency | 09 May 2025 | 00:56:13 | |
Running a successful self-employed estate agency requires far more than just selling skills and a higher commission split. Holly Boylan, Operations Director at The Avenue, pulls back the curtain on what really makes their model work for agents earning six-figure incomes while maintaining genuine work-life balance. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| More Profit, Less Work | How to Build an Agency That Runs Itself | 25 Apr 2025 | 00:42:20 | |
What happens when a non-industry entrepreneur buys an estate agency? Dave Gibbons joins Estate Agency X to share the eye opening reality of transforming a struggling estate agency into a thriving operation by completely bucking traditional industry practices. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| The Second Climb Begins | 11 Apr 2025 | 01:05:47 | |
What happens when the summit you’ve spent years climbing isn’t where you’re meant to be? In this powerful episode, Dan Cohen shares his journey from Sales Director at a 15 branch agency to launching his own values driven business, You, Me and Property. After playing a pivotal role in the management buyout and growth of Paul Carr Estate Agents, Dan made the courageous decision to step away, not because he was done, but because he was ready to start again on his own terms. This isn’t just a story about going self-employed. It’s about rediscovering purpose in estate agency. Dan takes us back to his roots, sweeping pavements, speaking to locals and falling in love with the human side of the job. Over time, that connection got lost in the noise of targets, titles and transactions. What followed was a deep internal reckoning that led to the boldest decision of his career... to walk away from the comfort of leadership and create something more aligned with who he is and how he wants to serve. We talk openly about the emotional shift from corporate to independent life, the identity shake-up, the doubt, and the liberation of doing work that feels real again. Dan explains why his model doesn’t chase volume but instead focuses on experience, presence, and the emotional side of moving home. It’s about staying in the room from start to finish, not just to tick boxes but to leave a mark people remember. For estate agents considering their own ‘second climb’, Dan’s story is proof that success doesn’t always mean more branches, more staff, or more deals. Sometimes, it means stripping everything back and building something that reflects your values, your pace, and your purpose. In an industry where speed and scale are so often the focus, this episode is a timely reminder that connection is the real differentiator and that redefining success might just be the boldest move you’ll ever make. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Why ChatGPT Is Just the Tip of the Iceberg | 28 Mar 2025 | 00:59:20 | |
The property industry is undergoing a seismic transformation, one that most agents have yet to fully grasp. In this powerful episode, Mark Burgess, CEO of Iceberg Digital, and Elite Performance Coach Rob Brady go beyond the buzzwords to reveal why AI is not just another trend but the defining technology shift of our time. Artificial Intelligence is no longer confined to writing a few lines of text. It now merges big data, machine learning and natural language processing to power tools that can think, act and adapt in real time. And while others are still catching up, Iceberg Digital is already five years ahead, thanks to nearly a decade of data infrastructure development. Mark explains how AI-driven websites can dynamically reconfigure themselves based on each visitor’s profile, showing different content to a landlord than a buyer, all without human input. He also introduces Uzair 2.0, Iceberg’s next-generation AI assistant built specifically for estate agency. Trained on industry-specific knowledge from valuations and viewing feedback to market cycles, Uzair doesn’t just understand the industry; it speaks its language. The episode explores how this level of intelligence allows agents to identify patterns invisible to the human eye: Which valuers consistently secure the best fees? Which clients are most likely to re-enter the market? Which landlords pose recurring issues? Combined with your brand’s voice and your own data, these insights are game-changing. But this episode isn’t a sales pitch, it’s a wake-up call. Mark’s message is clear: “This isn’t optional. You either adopt this technology to stay ahead or risk becoming irrelevant.” The divide is already growing between the agents embracing AI and those clinging to legacy systems. One group will thrive; the other will simply not survive. If you're serious about future-proofing your agency, this episode is essential listening. Discover what’s next and how you can lead the change, not chase. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| The Truth About Going Alone | 14 Mar 2025 | 01:00:58 | |
What does it really take to leave a well-paying corporate estate agency job and build your own business from scratch? Chris Webb's compelling journey offers a raw, unfiltered look at the realities of entrepreneurship in the property sector. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Iceberg Summit Review | 28 Feb 2025 | 00:39:28 | |
This episode of the Estate Agency X podcast takes a deep dive into the recent Iceberg Summit, a gathering that didn’t just showcase the future of estate agency but reignited the fire within those shaping it. Held in East London, the event was more than just a conference; it was a moment of reflection, connection, and forward-thinking innovation. For Mark Burgess, it was personal. Standing in the very place where he once battled his own struggles, he saw just how far he, and this industry, have come. The summit wasn’t about sitting back and listening; it was about engaging, challenging the norm, and stepping into the next phase of estate agency. At the heart of it was Lifecycle 5, Uzair 2.0 and Neuron, the latest evolution of Iceberg’s technology, designed to bring agents closer to their clients than ever before through big data, AI-driven insights, and hyper-personalised marketing. But beyond the tech, this was about people, the agents who came together, the stories they shared, and the energy that sparked from real conversations. Rob and Mark break down their biggest takeaways, from the power of genuine community within the industry to the critical shift in how agents need to operate moving forward. The event proved that those willing to evolve, embrace change, and lean into collaboration are the ones who will thrive. It wasn’t just another summit; it was a reminder of why we do what we do. Tune in as we unpack the key moments, the standout ideas, and why this year’s summit left a lasting impact. And if you haven’t already, hit subscribe, because the future of estate agency isn’t waiting for anyone. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Scale Without Chaos | 14 Feb 2025 | 00:45:34 | |
What does it take to transform a family run business into a thriving estate agency while balancing life as a parent? In this episode, we sit down with Sarah Driscoll, who made the leap from a career in quantity surveying and construction management to leading M&M Estates in Gravesend. Sarah shares how she shifted her mindset from working in the business to working on it, creating a sustainable model for growth that isn’t about chasing rapid expansion but about building a business that truly works for her and her team. At the heart of Sarah’s journey is the power of trust, delegation, and empowering a team to operate independently. She opens up about the transition from employee to owner, the role her mother has played in maintaining business operations, and how she’s developed a structure that allows the agency to thrive even in her absence. For business owners looking to grow without burning out, Sarah offers a masterclass in strategic leadership, financial decision-making, and the importance of creating a strong team culture. Communication and personal branding play a huge role in standing out in the property industry, and Sarah has mastered both. She shares her insights on building meaningful client relationships, making her agency memorable in a crowded market, and using leadership by example to refine customer service. Her approach to coaching and mentoring within her business highlights the importance of constructive conversations, problem solving, and continuous improvement, all of which contribute to a strong reputation and long term success. Join hosts Mark and Rob as they dive into Sarah’s story, one of transformation, leadership, and building a business that works for you, not the other way around. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Mastering Operations & Growth | 31 Jan 2025 | 00:48:27 | |
Running an estate agency is one thing. Scaling it efficiently while maintaining strong foundations? That’s another challenge entirely. In this episode of Estate Agency X, Mark and Rob sit down with Ben Moser, Operations Director at Petermans Estate Agents, to explore what really drives a successful agency from the inside out. Ben shares his journey in a family-run business, revealing how operations can be the difference between stagnation and growth. From tracking key stats to navigating family dynamics, he breaks down how smart decision making and open communication can transform a small agency. But it’s not just about what happens behind the scenes. Ben lifts the lid on strategic moves in lettings, the power of compartmentalisation, and how the right software can supercharge efficiency in sales, property management, and beyond. He also talks about why standing out in this industry isn’t about copying the competition, it’s about getting the fundamentals right, from faster completion times to video marketing that actually converts. Beyond business, Ben gets real about overcoming self doubt, the impact of mental health, and the support systems that fuel long term success. He shares how therapy, resilience, and surrounding himself with the right people led to new opportunities in social housing and consultancy, proof that personal growth and business success go hand in hand. If you’re running an estate agency and looking for tangible strategies to sharpen your operations, stand out in the market, and future proof your business, this is one you won’t want to miss. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| What It Takes to Lead | 17 Jan 2025 | 00:42:48 | |
How do you transform a modest franchise into one of the most respected independent estate agencies in Derby? Darren and Susan started their careers as accountants before venturing into property, first running a franchise and then transitioning to build a leading independent letting agency under the Professional Properties name. But their story didn’t stop there. With a bold vision for the future, they rebranded to Cope & Co., amalgamating their services into a modern, client-first agency that offers sales, lettings, and property management with a personal touch. In this captivating conversation, Darren and Susan reveal the strategic decisions, hard-earned lessons, and pivotal milestones that shaped their success. From the challenges of leaving the franchise model to the complexities of rebranding, they share how they stayed true to their values while growing a business that continues to thrive. They also explore the unique dynamics of working as a married couple, sharing how they balance visionary leadership with practical execution, leverage each other’s strengths, and prepare the next generation to carry their legacy forward. Their insights into maintaining harmony, creating innovation, and overcoming obstacles make this episode a treasure trove of inspiration. Discover how Darren and Susan embraced cutting-edge technology and leveraged tools like our business accelerator program to streamline their operations, scale their business, and stay ahead in a competitive market. Their story is a testament to what’s possible when ambition meets strategy. Packed with actionable advice and heartfelt stories, this episode is a masterclass in business transformation and resilience. If you're looking for inspiration, Darren and Susan Cope’s journey is not to be missed. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Burgess & Brady vs Watkin | 03 Jan 2025 | 00:49:38 | |
Unlock the secrets behind successful content strategies in the estate agency world with the legendary Chris Watkin, renowned for his "Watkin sofa chats." In this episode, Chris sits down with hosts Mark Burgess and Rob Brady to reflect on over 11 years of his iconic interviews and shares what keeps him motivated to showcase the DNA of great estate agencies. We dig into the heart of the estate agency scene, exploring why agents do what they do and how they can elevate their businesses today. Chris also reveals insights from the countless videos he’s recorded, offering a unique "house analogy" that illustrates what’s truly needed to build a strong and sustainable agency—not just renowned strategies, but a fresh perspective that encourages agents to think differently. From crafting storytelling-driven content to adapting to changing audience preferences, this episode unpacks actionable ways to stand out in a crowded market. Chris highlights how meaningful content, with the right technology, creates opportunities for long-term growth, turning interest into genuine trust and connection. Whether you're seeking inspiration, practical advice, or a deeper understanding of what it takes to thrive in estate agency in 2025, this episode delivers on all fronts. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| AI, Growth & 2024 Review | 20 Dec 2024 | 00:38:28 | |
Step into the fast-paced UK estate agency market with Mark Burgess, Rob Brady, and Toby Carter from the Iceberg Digital team. This episode reflects on a year of transformation, revealing how agents turned a quiet summer into a thriving final quarter through sharp strategic marketing and a focus on standing out in a crowded space. It’s not about waiting for conditions to change but taking ownership of the outcomes you want to see in 2025. We delve into the business growth landscape, focusing on what really drives success. It’s not about chasing the latest trends but understanding the core challenges holding businesses back. Tools like 'The Estate Agency Business Journey' scorecard are helping agents take stock of where they are and make better decisions for future growth. By prioritising clarity and strategy, you can build momentum that lasts. Looking ahead, we discuss how AI and dynamic ecosystems are changing the industry for the better by providing personalising client experiences, streamlining workflows, and increasing profitability. The focus is shifting towards people-centric approaches, using these advancements to engage smarter, not harder, and enhance competitiveness in a demanding market. So for you. What actions are you taking today to adapt to these shifts? Are you focusing on quick wins, or are you building a strategy that will carry your business into 2025 and beyond? This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Building a Future Ready Agency | 06 Dec 2024 | 00:37:10 | |
Step into the world of estate agency in this episode of Estate Agency X, where Rob sits down with Mark Nicholson, the owner of Nicholsons Estate Agents, and his team member, Ash Hunt. Mark shares the bold and inspiring story of launching his independent agency in the shadow of the COVID-19 pandemic—a decision that required courage, conviction, and an unwavering belief in his vision. Despite the uncertainty that gripped the world, Nicholsons has not only survived but thrived, carving out a reputation for innovation, client care, and a values-driven approach. Mark dives into the harsh realities of business ownership where nearly 60% of businesses fail within their first five years. This backdrop makes Nicholsons’ journey even more remarkable. Mark credits much of his success to the guidance of mentors and coaches who provided clarity, challenged his thinking, and kept him focused during the toughest times. He explains how having someone in your corner can be the difference between feeling lost and having the confidence to move forward, offering invaluable advice for those starting out or striving to take their business to the next level. Ash brings his unique perspective to the table, sharing what it’s been like to work alongside Mark in an independent agency that embraces change and prioritises innovation. Having transitioned from a corporate background, Ash offers fresh insights into the dynamic and people-first culture of Nicholsons. Together, Mark and Ash delve into how aligning core values, establishing clear processes, and fostering a collaborative environment have been crucial to building a resilient and high-performing team. The conversation also touches on how Nicholsons is redefining the client experience by integrating cutting-edge technology into their operations. From what tools they have used to streamline processes, to strategies for engaging premium market segments, Mark and Ash reveal how embracing innovation has helped them stay ahead in a competitive industry. They share how these tools not only enhance efficiency but also allow their team to focus on what matters most, building relationships and delivering exceptional results. Whether you’re a seasoned estate agent, a business owner looking to expand, or someone dreaming of taking the leap into entrepreneurship, this episode is packed with actionable insights. Mark and Ash offer a masterclass in resilience, adaptability, and leading with purpose. They provide a roadmap for navigating challenges, building a team that shares your vision, and leveraging innovation to create a thriving business. Tune in for an inspiring conversation that goes beyond the numbers and tools, digging into what it truly takes to succeed in today’s fast-paced and ever-changing world of estate agency. Don’t miss the chance to hear from two individuals who are not only thriving in their field but are also shaping the future of the industry with their passion, innovation, and relentless drive. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||
| Resilience and Reinvention | 22 Nov 2024 | 00:46:15 | |
In this episode of the Estate Agency X podcast, Mark and Rob sit down with Tony Beales, founder of Millbanks, to delve into his four-decade journey in estate agency. Tony shares how the industry has evolved, from the challenges of limited training and communication in the early days to the game-changing role of technology today. He explains how modern tools are helping agents focus on the human connections that define the profession. Tony reflects on the milestones that shaped Millbanks, including surviving natural disasters and navigating the 2008 financial crisis. He explains how strategic decisions, such as expanding into new premises, helped the business grow into the success it is today. With a passion for mentoring, Tony offers invaluable advice on how to scale a business without overwhelming your team. In 2024, Tony made the courageous decision to transition Millbanks to a self-employed model, embracing a fresh approach in a challenging economic climate. He opens up about the personal and professional challenges of making such a significant change and the support he received from family and peers that made it possible. Looking ahead, Tony shares his thoughts on building a strong brand, integrating systems, and using technology and social media to empower agents while safeguarding brand integrity. This episode is filled with insights, inspiration, and practical takeaways for anyone in the estate agency world. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here | |||