Enterprise Excellence, Lean transformation, Kaizen Blitz, strategic alignment, operational excellence, senior leadership, Kaizen teams, visual control, respect for people, continuous improvement, cultural change, management behaviour, employee engagement, process improvement, Lean implementation

Welcome to episode 184 of the Enterprise Excellence Podcast. It is such a pleasure to have a legend in the field of Lean, Mr Art Byrne, on the show with us today. Art Byrne has been implementing Lean transformations and strategy for over 30 years with organisations such as Danaher Corporation. Art is the author of the books The Lean Turnaround, Lean Turnaround Action Book and now The Lean Turnaround Answer Book. Today, we will be exploring Art’s 40 years of observations, which have been captured in his latest book. Let’s get into the episode, Art. Thanks for joining us. 

1.     Download our new article, How to do a Kaizen Blitz download: https://www.enterpriseexcellenceacademy.com/downloads

2.     Get Art's book on Amazon: The Lean Turnaround Answer Book: 40 Years of Lean Observation

3.     Implement a simple Kanban system to dramatically reduce inventory.

4.     Ensure all levels of the organisation, from frontline to senior leadership, are actively engaged in kaizen activities.

5.     We can help with this! Get in touch with us to talk about how.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Visit the Leadership Mastery Suite for an abundance of resources: https://leadershipmasterysuite.com/ee/

Team building, leadership mastery, winning teams, psychological issues, commit combust combine, performance group, team dynamics, motivating purpose, shared leadership, task progress, group unity, individual attention, renew or end, team fixer tool, enterprise excellence

Welcome to Episode 183 of the Enterprise Excellence podcast. It is such a pleasure to have Mr. James Scholar on the show with us today. James is the founder of the Scholar Partnership and the creator of the Leadership Mastery Suite platform. I experienced so much help from myself in the past as an executive coach and author. James previously wrote the award-winning book The Three Levels of Leadership and, more recently, the trilogy "How to Build Winning Teams Again and Again and Again", which we're going to explore today. 

YouTube Full episode:  https://youtu.be/_I-Eke0Cnl4?si=fi6wq-cLedq8Sp9Z
YouTube two min tip: https://youtu.be/KzRoTEURA-4
Enterprise Excellence Academy Web:  https://www.enterpriseexcellenceacademy.com/podcast/episode/7bde83d4/183-how-to-build-winning-teams-again-and-again-trilogy-with-mr-james-scouller

Visit the Leadership Mastery Suite for an abundance of resources, and to connect with James: https://leadershipmasterysuite.com/ee/

1.     Read James' three books on building winning teams.

2.     Hire me or one of our Enterprise Excellence Group coaches to work on developing psychological self-mastery as a team leader. https://www.enterpriseexcellenceacademy.com/coaching

3.     Use the Team Fixer tool from James' website to diagnose the key psychological issue facing your team. https://leadershipmasterysuite.com/ee/

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

https://www.leadingexcellencebook.com/

people, work, agile, talking, company, thinking, conference, organisation, podcast, started, understand, human, online, excellence, Gantt charts, called, Brisbane, employees, ways. 

Welcome to Episode 174 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Edwin on the show with us today. Ed is the founder of the LAST conference, which is focused on connecting people and sharing excellence on lean agile systems thinking. Ed is the first person I've seen who's pulled this whole piece together; it's just truly amazing. Today, we're going to explore all aspects of LAST with Ed. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

https://www.leadingexcellencebook.com/

YouTube Full episode: 

YouTube Two-Minute Tip: 

Enterprise Excellence Academy Web: 

Brad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au. 

Visit Ed Wong at the website https://www.lastconference.com/

1.     Listen to the Nummi story that Ed Wong mentioned he listens to several times a year: https://www.thisamericanlife.org/561/nummi-2015

2. Join our next community meeting   https://www.enterpriseexcellenceacademy.com/community.

3. Register for our new book, Leading Excellence  https://www.leadingexcellencebook.com/

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Toyota, people, fires, dojo, actions, system, frontline, create, company, organisation, support, board, director, employees, journey, identify, gamba, achieve.

Welcome to Episode 83 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Milan Gajic on the show today. Milan worked at Toyota for over 20 years. He is a global Toyota Production Systems assessor and achieved the gold standard within his Toyota plant. Today, we will discuss one of Milan's critical systems and focus areas throughout his career at Toyota: 4 S plus one.  Let's get into the episode. 

We are proudly sponsored by SA Partners, a world-leading business transformation consultancy.

34:37min I always call that 5S training. And so that's crucial that employees at all levels of an organisation must receive adequate training in 5S for the system to be effective, including upper management, supervisory, maintenance staff, employees on the floor. In 5S, everyone is responsible for doing their part to maintain the system and be secure in the workplace where people understand the thinking behind 5S, not just the steps and tasks they must perform. So, 5S training should explain the pillars of 5S in the application in the workplace and how does the 5S fit in the company goals. And again, it's very important for each role, and each person will play a role in maintaining an effective 5S work. Really simple work. Everyone gets involved, from the director to the shop floor people.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au.  Our website is www.bradjeavons.com.

Milan is available on LinkedIn: https://www.linkedin.com/in/milan-gajic-1a9911157/.

1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Connect with Brad and mention the offer - via email at bjeavons@iqi.com.au.  or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn.
2. Join our membership page to access a five s review template which can play a part in helping sustain your five s journey.
3. Join our community, beginning in April 2022.  www.enterpriseexcellenceacademy.com

1. Onboarding and developing team member skills and capabilities.

2. Everyone's role in sustaining and improving 5S. 
I will delve into these in further on our Blog: https://www.enterpriseexcellenceacademy.com/blog

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

SUMMARY KEYWORDS

people, lean, organization, accreditation, accredited, big, create, thinking, LCS, bit, apply, yellow belt, approach, fitness, customer, black belt, lcsw, learning, pandemic, point.

Welcome to Episode 82 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Simon Elias on the show with us today. Simon's mission is to understand how Lean thinking and associated schools of thought can be applied by people in organisations to improve individual and collective performance and achievement of purpose. Simon is the director of the Lean Competency Services LCS, an organisation that operates Cardiff University's lean competency system. Today, we'll explore how to develop people in Lean and associated methodologies to achieve individual and collective improvement and achievement of purpose.  

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

I think, based on what I said, focusing on the people dimension is a critical, critical thing.  You've got to find ways of encouraging, incentivising people, you know, to want to do this, tapping into this intrinsic motivation.  And there are lots of things available to do that, I think.  I think getting people to understand process thinking scientific thinking that's the basis that everything is based on: process and thinking.  

You know, as Deming said, If you don't see what you do as a process, you don't know what you're doing, you know, and that's the big barrier.  A lot of people don't think process is for them.  It's for the people in the call centre on the factory floor.  But for the management, you've got to adopt processes of thinking.  And you know, it's about scientific thinking, becoming a learning organisation as well, you know, one that facilitates the learning of its members and then continually transforms itself. 

For me, this is the basis of which it all starts and sustains.  Yes, you've got to have the right capabilities and the skills and customer focus and value.  But it's that people dimension, process thinking, scientific thinking, and becoming that learning organisation.  For me, concentrate on that first, because that will be the basis on which everything will be successful, I think.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Simon Elias is available on Linkedin: https://www.linkedin.com/in/simonelias/

1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Connect with Brad and mention the offer - via email at bjeavons@iqi.com.au.  or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn.
2. Join our membership page to access the big picture map.
3. Join our community, beginning in April 2022.  www.enterpriseexcellenceaca

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Today's topic is creating an integrated approach throughout your organisation with internal and external teams.
 
These five short daily episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.

 The first community meeting is on, drumroll please, April 28th, 2022. We mistakenly gave the wrong date in Episode 77, our first part in this mini-series. So, confirming that April 28th is our first virtual meeting. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting. 

The second hour of every community meeting will be focussed on helping one another overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.

We're running a competition for our listeners and clients during the month of March, where you can go into the draw to win a place on one of our Agile certified training courses. This could be in either our Combined PO and SM or the Agile Scrum @ Scale course. We are so grateful to have this opportunity to gift to one of our followers. We will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Today's topic is senior leadership unity & commitment. Why is it vital to gain senior leadership sponsorship?

These five short daily episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.

 The first community meeting is on, drumroll please, April 28th, 2022. We mistakenly gave the wrong date in Episode 77, our first part in this mini-series. So, confirming that April 28th is our first virtual meeting. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting. 

 The second hour of every community meeting will be focussed on helping one another overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.

 We're running a competition for our listeners and clients during the month of March, where you can go into the draw to win a place on one of our Agile certified training courses. This could be in either our Combined PO and SM or the Agile Scrum @ Scale course. We are so grateful to have this opportunity to gift to one of our followers. We will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Today's topic is defining your vision of excellence & PDCA ing your way there.

These five short daily episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.

The first community meeting is on, drumroll please, April 28th, 2022. We mistakenly gave the wrong date in Episode 77, our first part in this mini-series. So, confirming that April 28th is our first virtual meeting. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting. 

The second hour of every community meeting will be focussed on helping one another overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.

We're running a competition for our listeners and clients during the month of March, where you can go into the draw to win a place on one of our Agile certified training courses. This could be in either our Combined PO and SM or the Agile Scrum @ Scale course. We are so grateful to have this opportunity to gift to one of our followers. We will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Today's topic is creating your own way, creating your own Enterprise Excellence Journey.

These five short episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.

The first community meeting is on April 28th, 2022. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting. 

 The second hour of every community meeting will be focussed on helping each other overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.

We're running a competition for our listeners and clients during the month of March, During March, you can go into the draw to win one place on one of our Agile certified training courses. We are offering Agile Fundamentals, Combined PO and SM and Agile Scrum @ Scale. We will be adding Leaders who serve into our mix soon. This is really exciting, and we will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Today's topic is on why most transformation journeys fail.

These five short episodes are part of our Enterprise Excellence Academy and community launch. The academy and community are dedicated to educating and helping organisations sustain and achieve an excellence journey to create a better future.

The first community meeting is on April 21st, 2022. We have Dr Morgan Jones as our expert who will be presenting on how to measure, audit and sustain a change journey. He co-authored the book Why Bother with Chris Butterworth and we are so pleased to have him with us for our first meeting. 

 The second hour of every community meeting will be focussed on helping each other overcome challenges in our own journeys. Our purpose for the community is to learn directly from our world’s experts each month and to help one other sustain energy and direction.

We're running a competition for our listeners and clients during the month of March, During March, you can go into the draw to win one place on one of our Agile certified training courses. We are offering Agile Fundamentals, Combined PO and SM and Agile Scrum @ Scale. We will be adding Leaders who serve into our mix soon. This is really exciting, and we will be drawing the winner at the end of March. To enter, reach out to Brad on LinkedIn, email him on bjeavons@iqi.com.au. That's I for India, Q for Quebec and I for india.com.au or you can go to our website, enterprise excellence academy.com and contact us. Just reach out. We'll put you in the prize. End of March we will draw it and we'll let the lucky winner know. Thank you again, everyone.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Scrum, people, lean, class, business, kaizen, Sutherland, learning, trainers, world, product owner, teach, agile, organisation, coaches, team, training, read, Buddhism.

Welcome to Episode 76 of the enterprise excellence podcast. It is such a pleasure to have Mr Avi Schneier on the show with us today. Avi is a leader in all things Agile and Scrum. Avi joined us last week in Episode 75, where he spoke about the link between agile and lean and told many great stories about making Scrum work. If you haven't already, I encourage you to listen to Episode 75 to get the background for this chat. Today we chat about value stream mapping and organisational structure around creating your suite of offerings for customers. 

16:13min

That's a good question. I'll give them two. Tip one. Get professional help, man. When people say to me, oh, you know, we don't need coaches and stuff or consultants. Listen, go take a look at any sports team. Brad, what's your favourite sports team?

Brad

The Queensland rugby league team.

Avi

Great. Okay. Is there a coach on the team? 

Brad

Yeah, yep. Multiple, multiple.

Avi

Multiple? How many coaches do they have?

Brad

There have 4-5 key coaches on different techniques, but they also bring back ex-players as coaches. They call them FOGS, former origin greats. 

Avi

So there's great. Let's just pretend there are five coaches. Okay, how many players are on the team?

Brad

16. 18 in total with subs. 

Avi

So you have 18 people and five coaches. That's a coach for every three people. It's crazy. Yeah. But that's the real deal of professional sports. So these are people who are paid. They call themselves professionals. They are paid exorbitant amounts of money to play a child's game for a certain portion of the year. And yet they have five coaches on that team. Think about that for a second. Now you want to take a multi-billion dollar business with 10s of 1000s of employees, and you want to read a 13-page guide and watch a 20-minute video on YouTube. And you think you know how to do this. Get the hell outta here. Do yourselves a favour get professional help. And that's tip number one. 

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Avi Schneier is available on Linkedin: linkedin.com/in/avi-schneier.

1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Simply connect with Brad and mention the offer - via email at bjeavons@iqi.com.au. or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn.
2. Join our membership page to access free planning resources.
3. Join our community, beginning in April 2022. www.enterpriseexcellenceacademy.com

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

 Scrum, people, lean, class, business, kaizen, Sutherland, learning, trainers, world, product owner, teach, agile, organisation, coaches, team, training, read, Buddhism.

 Welcome to episode 75 of the Enterprise Excellence Podcast. It is such a please to have Mr Avi Schneier on the show with us today. Avi is a leader in all things Agile and Scrum. Avi has had an extensive career as an educator, stockbroker and consultant. Avi is a principal consultant and board member for Scrum Inc. Avi's purpose is to help organisations thrive in a world where change is the only constant.

 We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Avi Schneier is available on Linkedin: linkedin.com/in/avi-schneier.

YouTube full episode: https://youtu.be/kolWkx1TR68?si=W9wKp7ih7teYOaSp 

Two-Minute Tip: https://youtu.be/7Uv7rlYJv08?si=iHr4jrhazkhmYo6u 

Enterprise Excellence Academy: https://www.enterpriseexcellenceacademy.com/podcast/episode/768dc584/75-avi-schneier-scrum-lets-get-better-together-part-1

1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Connect with Brad and mention the offer - via email at bjeavons@iqi.com.au. or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn.
2. Join our membership page to access free planning resources.
3. Join our community beginning in April 2022. www.enterpriseexcellenceacademy.com

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Regrets, people, life, negative emotions, research, distancing, born, reflect, kinds, university, self-compassion, book, mike, emotion, leads, lottery, thinking, extremes, listeners.

Welcome to Episode 74 of the enterprise excellence podcast. It is such a pleasure to have Mr Dan Pink on the show today. Dan is the author of seven books! Four New York Times bestsellers, and one brand new book, just released. Today we'll talk about Dan's new book, The Power of Regret, How looking backward moves us forward. Let's get into the episode. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

So I'll give you a few things. First of all, I think that these four core regrets: foundation, boldness, moral and connection, I actually think that they, along with giving us a pathway to the good life, I think that they are the components of a strong organisational culture. 

That is cultures that cohere, cultures where people feel a sense of psychological safety, where people are able to do great work are cultures where there is a foundation, where people do have a chance to act boldly, where people are doing the right thing, and where they are connected to other people. 

And so regret also gives us the building blocks of, I think, a coherent, powerful corporate culture. So that's it at a broad level. 

At a very, very tactical level, one of my favourite tips comes from Tina Seelig at Stanford University, who suggests that all business leaders should put together what she calls a failure resume. And a failure resume is, you know, we have all these resumes, saying what incredible people we are and the incredible jobs we've had, and the amazing things we've accomplished. 

A failure resume talks about all of your failures, setbacks and screw-ups, but it doesn't just leave it there. You, you have a resume of all your failures, but then you say, what did this teach me? And then what am I going to do about it? And so I think that that, that leaders, showing their failure resume, particularly how they can extract lessons from those failures, pointing forward, is a powerful, powerful thing, and everybody in organisations should give that a try.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Dan Pink can be found on his web www.danpink.com - all kinds of free resources and videos and links to books.

1. Join our new community, starting in April 2022. Go to https://www.enterpriseexcellenceacademy.com
2. Watch our 2 min tip: Common Goal with Rugby, and subscribe to our YouTube channel.
3. Join our membership page to access free planning resources.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Links: https://www.enterpriseexcellenceacademy.com/employee-experience-journey-map

Summary Keywords

organisation, teams, people, product, design, learning, employee, build, agility, based, business, shaped, skills, centred, agile, experience, programme, thinking, called, work.

Welcome to episode 173 of the Enterprise Excellence Podcast. It is such a pleasure to have Natal Dank back on the show with us today. Natal was on the Podcast with us previously, back on episode 122, discussing her award-winning book Agile HR. Natal is a leader in the field of leading and improving organisational Agility culturally. Today, we will discuss her upcoming book Agile L&D: The New Organisational Playbook. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Youtube Full Episode https://youtu.be/ayJhLQdjD-4

Youtube Two-Minute Tip: https://youtu.be/UPIwa1TXgCA

Enterprise Excellence Academy web: https://www.enterpriseexcellenceacademy.com/podcast/episode/7a263d84/173-agile-landd-the-new-organisational-playbook-with-natal-dank

Brad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au.

Visit Natal on LinkedIn - she always responds and is up for a chat. Join her HR community at PXO culture: https://www.pxoculture.com/

1.     Download the new resources https://www.enterpriseexcellenceacademy.com/downloads

2.     Join our next community meeting.  https://www.enterpriseexcellenceacademy.com/community.

3.     Listen to Natal's previous podcast, #122 Natal Dank Agile HR – Deliver value in a changing world of work, https://www.enterpriseexcellenceacademy.com/podcast/episode/78e92649/122-natal-dank-agile-hr-deliver-value-in-a-changing-world-of-work.

4.     Book that Brad recommends: Both/And Thinking by Wendy Smith and Marianne Lewis. Shortened link: https://www.amazon.com.au/Both-Thinking-Embracing-Creative-Tensions/

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

People, maintenance, reliability, folks, measures, problems, organisation, engage, leadership, approach, manufacturing plant, Deming, operation, distributors, support, create, thinking, business.

Welcome to Episode 73 of the enterprise excellence podcast. It is such a pleasure to have Mr Ron Moore back on the show with us today. Ron joined us last week in Episode 72, where he spoke about operational reliability and performance. We chatted about how leaders need to look at their business as a whole system rather than in silos. If you haven't already, I encourage you to listen to Episode 72 to get the background for this chat. Today we chat about engaging your team to align the whole organisation and jump on the bandwagon together. 

Let's get into the episode.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

1.     Align – As a leader working to create alignment of the organisation strategically, to a common purpose, vision and goals. Helping cross functional teams align systemically to ultimiately work together to improve towards that purpose and goal. 

2.     Leadership Leadership Leadership. We hear the importance of leadership through so many studies, books and experts. The importance comes as it is ultimately the leadership that does or does not apply enegery to creating strategic and cross functional alignment. It is leadership that will either take an approach that engages or disengages people as they deploy the strategy and changes required. Rons advice to start small and then support these small cross runctional teams to overcome challenges and recognise wins was great. Also Rons discussion around leadership behabiours such as the budget example was so important. How as a leader can you reflect on your behaviours and the systems you have in place within your organisations? How can you do this continuously to improve into the future. I recommend considering the retrospective approach out of Agile. Each day, week or month reflect back and write down what you should keep doing, stop doing and start doing moving forward to help your organisation achieve greater operational reliability and performance. Think heavily on the systems you have in place and what behaviours these are driving in your people and also your own behaviours as a leader. 

Thanks again for your time and knowledge Ron, thanks for helping us create a better future. Bye for now. 

1. Join our new community, starting in April 2022. You can start at any time! Go to https://www.enterpriseexcellencepodcast.com
2. Download our FREE Time Optimisation Program, which is available for FREE until April 1st, 2022. Go to https://www.enterpriseexcellencepodcast.com/downloads
3. Connect with Brad on LinkedIn.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

People, maintenance, reliability, folks, measures, problems, organisation, engage, leadership, approach, manufacturing plant, Deming, operation, distributors, support, create, thinking, business.

It is such a pleasure to have Mr Ron Moore on the show with us today. Ron is a leading expert in the fields of operational reliability and performance. He has written the books "What Tool When, a management guide for selecting the right improvement tools",  "Making Common Sense Common Practice" and many more. Ron is currently working with global fortune 500 companies helping them create a better future.  Let’s get into the episode. Ron thank you so much for joining us today. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

10:03min And, you know, our fundamental mission, in my mind, was to help our customers be more successful. It wasn't about the watch or the instrument. It was, how do we help you get a better night's sleep? How do we help you improve your profitability? How do we help you solve your problems? So you're more successful? Because I always felt like if we made them successful? Well, we couldn't help but be successful. Yeah. So it was that kind of thinking that went into just about everything we did.

Well, that's the end of this episode with Ron.

To quote Ron here, How do we help you solve your problems to be more successful? That's also what I am trying to do in the enterprise excellence academy and community that Em and I have set up, ready to start with agile training and an agile community in March 2022. We want to help solve your problems through training and, most importantly, a community. 

Go to www.enterpriseexcellenceacademy.com to join the community or purchase our upcoming Agile training. I'll put the links in the show notes.

1. Join our new community, starting in April 2022. You can start at any time! Go to https://www.enterpriseexcellenceacademy.com
2. Download our FREE Time Optimisation Program, which is available for FREE until April 1st, 2022. Go to https://www.enterpriseexcellenceacademy.com/downloadshttps://www.enterpriseexcellenceacademy.com/downloads
3. Connect with Brad on LinkedIn

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Scrum, people, companies, product owner, faster, agile, scale, organisation, big, building, tesla, toyota, product, decision, s curve, create, real, electricity, Australia.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Well, you know, the big things at Scrum at Scale that make all the difference is we have an Enterprise Action Team, which is the management that is running a Scrum team. It's meeting every 15 minutes every day. Its job is to fix anything that's broken in the organisation, the same day or within a couple of days. That makes all the difference. 

We start the discussion around that. That's where you see things breaking down. And then, on the prioritisation side, we have this Meta Scrum. You say, people, what is this Meta Scrum? Well, the Meta Scrum is just the management, the product owners getting together and agreeing on implementing the product backlog that they can jointly agree on—and doing an app for the enterprise as a whole. 

And so the tip I would give is to get those pieces of Scrum at scale running. 

1. Analyse what value are you or are you not creating

Jeff mentioned that 30% of what most companies are creating delivers no value and could be stopped today. Within the organisations, I visit most people are flat out with not enough time in the day. This is a fast way to bring back focus on time. Jeff's story of what Steve Jobs did focusing the company on the right products and removing others when he came back to Apple as CEO was a great one.

2. Increase decision speed.

When Jeff mentioned that decision speed is a significant contributor to organisation success, I gained insight. When you are a small start-up organisation, decision speed is extremely fast. As you grow, many aspects of bureaucracy, poor systems and culture creep in that slows decision making speed. Scrum@Scale is a way to retain decision making speed and value focus as you scale.

Thanks again for your time and knowledge Jeff, thanks for helping us create a better future.

 Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Jeff can be found on LinkedIn here. Thanks again for your time and knowledge, Jeff. Thanks for helping us create a better future.

1. Listen to our amazing interview with Jeff on his background in #6 The Amazing story of Jeff Sutherland, Agile and Scrum. 
2. Or watch #6 with Jeff on Youtube.
3. 1.     Join our new community, starting in April, 2022. You can start at anytime! Go to https://www.enterpriseexcellencepodcast.com

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Scrum, people, companies, product owner, faster, agile, scale, organisation, big, building, Tesla, Toyota, product, decision, 's curve', create, real, electricity, Australia.

Welcome to episode 70 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Jeff Sutherland back on the show with us today. Jeff and Ken Schwaber are the founders of Scrum or Agile, as many call it. Jeff is the author of the best selling book Scrum – the art of doing twice the work in half the time and A scrum book, the spirit of the game. Jeff is back on the show with us today to talk about Scaling Scrum and creating an Agile organisation using Scrum@Scale. Jeff has had a fantastic career which you can learn about on Episode 6 of the Podcast. Let's get into the episode. Jeff, thank you so much for joining us again today.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Remember, we are now bringing to the Asia Pacific region the opportunity for you to get trained and certified by Jeff's Agile Education Program and connect to the associated community. Together, we will help our own and others organisations truly transform and create a continuous improvement and innovation culture. 

We will do this by working directly with our world's experts and supporting each other. We have the training and a community in English and Mandarin. Anyone registering for a course gets six months of free entry to the community and resource library. You also get access to our time optimisation program to help you break out of the whirlwind, gain back time and focus on what is most important. 

These additional value offerings more than cover the cost of a course. We have also optimised the community approach to minimise time impact on members. The community runs for two hours each month via Zoom. The first hour is training and Q&A on a key topic with one of our world's experts. The second hour enables us to collaborate and help each other on our excellence journey. Help each other sustain focus, overcome challenges and move forward. You will also be able to progress forward and become an Agile Education Program trainer in the future and help others more broadly create a better future. The Enterprise Excellence Academy and Podcast is a social enterprise; profits go to charities that help socially, economically or environmentally create a better future for our world. 

There are limited numbers with each training cohort. If you are interested, please connect or register quickly on our website http://www.enterpriseexcellenceacademy.com

I look forward to meeting many of you and growing together to create a better future.

02:25min An Agile team is only a piece of that picture, a very small piece. Having agile teams in IT does not make you a winner. The whole organisation has to be agile in today's environment.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Jeff can be found on LinkedIn here. Thanks again for your time and knowledge, Jeff. Thanks for helping us create a better future.

1. Join our  community and regis

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

People, leaders, work, group, meeting, organisation, levers, learn, question, create, lives, reflect, team, book, person, agenda, relationships, business, conversation.

Welcome to episode 69 of the Enterprise Excellence Podcast. It is such a please to have Diana Jones back on the show with us today.  

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Would it be the leaders to be able to really move forward? Based on what you've written in your book? What would be that short, sharp tip you'd give? 

I think the key is to stop being a creature of habit and be a creature of purpose. Essentially and I mean, leaders are asked to do this all the time, really find your why, begin with the end of mind, but like that, really, that is the key is to keep refreshing that because so many people have said this for such a long time, you know, changes, familiar change is constant. 

Well, it's true. And the last two years have been significant in terms of our ability to get together and to get together with who we chose. And it's just made radical differences. And of us being online. Like enabling you and I to have this conversation so easily together, without having to get on a plane and travel for a day or so. Yeah, travel across the ditch. Yeah, just across the ditch. It is. Also, it makes it easy, being able to work electronically, but electronic doesn't ever replace human interactions. So it's really learning how to create the human interaction. And it's been willing to stop being a creature of habit and really being willing to learn what's required now, which is a new way of relating. 

And people who are coming back to work and are coming back to face to face work are not going to tolerate boring meetings. They're not going to tolerate being in groups with people they don't want to be with. And so, leaders are going to have to do something that really makes people want to be together and want to work together and want to produce together. Yeah, so that's the challenge. And that's my two minutes tip. Thank you reflect and learn continuously. That's powerful. Yeah. 

Thanks again for your time and knowledge Diana, thank you for helping us create a better future.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Diana is a Leadership advisor, executive coach, and author,

Web:  diana-jones.com

Connect with Diana: LinkedIn | Facebook | Twitter 

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to Diana's first episode #68.
3. Join our membership page to access free planning

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

People, meeting, leaders, organisations, levers, group, managers, tone, behaviour, life, book, leadership, create, emotional, called, team, elements, learning, read, recognise.

Welcome to episode 68 of the enterprise excellence Podcast. It is such a please to have Diana Jones on the show with us today. Diana is an author, trainer and coach in the fields of leadership. Diana is focused on helping leaders and teams shift their behaviours to connect relevantly for powerful results and sought after cultures. Diana's new book Leadership Levers – Realising the power of relationships for exceptional participation, alignment and team results has just been released. Let's get into the episode. Diana, thank you so much for joining us today.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to www.enterpriseexcellencepodcast.com/downloads to download the six principles for exceptional meetings Diana has kindly provided us. Please subscribe and share this podcast to help others gain insights and create a better future.

14:09min Leaders have got their arms around their content, and information and logic and all that kind of stuff, where actually, it's the way they can help people interact with one another that is at the core. So by taking their foot off the brake, they really learn how to work with groups, and how to work with people. And it is a learnable thing. It's just that none of the business schools have adequately approached it. 

What a great episode. Thank you, Diana, so much for your time. I've gained so much knowledge already. Come back next week for episode 69 of the Enterprise Excellence Podcast, where we delve into Diana's new book, Leadership Levers, further and a lot of her learnings that will help us all create a better future. Bye for now.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Diana is a Leadership advisor, executive coach, and author,

Web:  diana-jones.com

Connect with Diana: LinkedIn | Facebook | Twitter 

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #33 Gareth Brown, Shingo winner who also talks about culture in a greenfield opportunity.
3. Join our membership page to access free planning resources, including the excerpt from Diana's book, Leadership Levers.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Merry Christmas Everyone :) We hope that you and loved ones have a fun, safe and kindly Christmas with your family and friend. And here's to a wonderful Happy New Year and 2022.

This is our final episode of the year number 67. And we just thought we'd finished the year, just prior to Christmas with a wrap up of our year and the key insights that we've had this year.

Our final podcast of Season 2 hard to believe! 

SUMMARY KEYWORDS
behaviors, leaders, systems, year, people, business, excellence, reflect, company, culture, drive, book, recycle, leadership, organizations, succession planning, priestley, journey, emily, leads.

"But next year, we are going to be working on, we're doing large scale planning at the moment, on a whole new offering to enable training where, training and enterprise excellence and key elements of Agile and Lean can be done widely and at low cost, so that people can get on training. 

But I think the thing that's exciting with it is looking at how do we build a community where we can bring back our world's experts to provide this community knowledge and insight to help their journeys keep going, but also establish peer to peer support?  Where a group of like minded leaders and practitioners of excellence can gather and actually support each other too. Because half the battle with these journeys is being able to overcome challenges and keep the energy up and gain the support because it can be tough. You know, I mentioned three things there today. And it's It seems simple, but it's it's not easy. And so I think that's exciting. I think this is a way that we'll be able to help a lot more people and a lot more organizations more broadly using some of the great outcomes of COVID which is our use of virtual technology."

Till next year, bye for now. Our first episode for Season 3  is back on January 10th, 2022. Merry Christmas!

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

People, Gemba, discipline, continuous improvement, journey, marketing, point, measures, measurement, sales, structure, office, understand, bit, organisations, approach, helping, focus, salesperson.

Welcome to Episode 66 of the enterprise excellence Podcast. I'm so pleased to have you with me here today, Mr Neal Jorgensen. We're doing this interview in person. Neil has a big background in marketing, chairing ADMA in Queensland, continuous improvement, innovation and marketing, and then on into continuous improvement within many organisations, helping them achieve an improvement journey both culturally and systematically.  Today, we're focusing on bringing continuous improvement into the office, which is a topic we haven't covered too much. Neil, thanks for joining us today.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy. 

Many organisations are now looking to implement agile or lean in the office environment. This can be challenging. If this is you, go to enterpriseexcellencepodcast.com/downloads to get hold of an agile implementation approach that Neil has kindly provided. Please like, subscribe and share this podcast to help others gain insights and create a better future. 

Probably the most important thing that I've learned, and, you know, I haven't worked in a scenario where the focus has been so completely on continuous improvement and getting it in there. We've always had to embed that type of approach whilst doing our other normal work.  

So I think the big tip is to really get in and understand what are the challenges and drivers, the positive and negative consequences for people doing their jobs in the areas you're focusing on? Wow. So you know, is there a risk of embarrassment? Where are the real pain points for them about doing their job? 

And, with that is looking at what their interaction is with their internal stakeholders or internal customers. Do they understand what their internal customers really want from them? And are they trying their hardest to deliver that? And a lot of that really, you know, involves focusing specifically on what those people do as part of their job. And before you even go about improving it, you have to really have, you know, some aspect of understanding with them about what their job actually is. 

Yeah, that's neat. So in a way, you're saying, mate, really hone in on that Gemba piece. You might know those discipline areas you want to bring in or that you've got your kit bag to bring in. But go to Gemba. Understand and then go back to the kit bag for what do we need to become more disciplined with to help them help themselves then? Yeah, that's right, and in leadership above.

Thanks again for your knowledge and time Neil, thanks for helping us create a better future. Bye for now. 

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

You can find Neil Jorgensen on LinkedIn. 

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast, #60 How to create a system of willing and able problem solvers with Mik

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

People, organisations, lean, economic, green, create, environmental, world, environment, Womack, planet, big, saved, driven, companies, purpose, helped.

Welcome to episode 65 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Keivan Zokaei back on the episode to talk with us about one of the best books I have ever read. It is a book that showed the clear win-win between my two passions, business and environmental improvement. Creating a Lean and Green Business System, written by Keivan, is a book truly about creating a better future with many compelling case studies. Let's get into the episode. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Remember to go to enterpriseexcellencepodcast.com/downloads to get hold of a Systems Boundary Map. Please like, subscribe and share this podcast to help others gain insights and create a better future.

32:38min I think, make it a reason for yourself. Give yourself, do yourself a favour. It's about believing in it personally, having a purpose, and making your own life a bit more purposeful. And it's something that you care about, and rest assured others will also care about it. Others will see right through your passion and will believe in it, and will join the journey with you. And of course, in the beginning, we will have a few small setbacks and ups and downs, such is life. But ultimately, look at all these other people who've managed to accomplish great feats. That's not even two minutes. That's probably 10 seconds if you like. It starts with us, each one of us personally. ,

I can see that the bigger purpose and the bigger drive to something like leaning green will help you through some of the tougher times, I'm sure. 

What a great episode. Remember you can go to our website enterpriseexcellencepodcast.com/downloads to download a systems boundary map you can use to understand your organisation's current state environmentally. Please like, subscribe and share this podcast to help others gain insights and create a better future.

There were two key takeaways for me from this episode.

1. The win-win between economic, ethical and environmental gains. For so long, the perception has been that you can have environmental and social gains, but there is a cost economically. Companies adopting a Lean and Green Continuous Improvement approach prove a clear win-win outcome can be achieved. 

 2. The alignment of environmental, safety, quality and economic gains within an organisation. They are all achieved the same way. There is massive potential for the people in these roles within organisations to align, unify their effort, and help their organisations achieve a culture of continuous improvement for themselves, others, and the planet. 

Thanks again for your time and knowledge Keivan, thanks for helping us create a better future.

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  with Katie Whalen – from Getting in the Loop. https://www.bradjeavons.com/podcast/episode/4af8ffb0/32-how-to-slow-the-environmental-loop-in-a-circular-economy-with-katie-whalen. 
3. Join our me

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

behaviors, people, organization, kpi, book, focused, assessment, journey, system, results, kpis, Morgan, calibrating, excellence, measure, culture, world, assess, continue, elements

Welcome to Episode 64 of the Enterprise Excellence Podcast. I'm so pleased to have Dr Morgan Jones back on the show with us today. Morgan will be chatting to us today about Why Bother? Why and how to assess your continuous improvement culture. What an important book. I'm so looking forward to this conversation. 

 Morgan spoke to us in our last episode, number 63. I encourage you to listen to episode 63 before this one if you haven't already. In a nutshell, though, we spoke about

• KBI's and KPI's - why it is important to measure behavioural rather than performance indicators.
• Measurement system - focused on behaviours.
• What does an assessment look like because it can vary, depending on where the organisation is operating.
• How to calibrate an assessment.

Today we deep dive into calibrating an assessment and the language that assessors can use to encourage interview responses.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

What a great episode. It’s hard to believe that we are already heading into December, the last month of the year. We will be taking a break from Christmas Day until Tuesday the 10th of January, 2022. We hope that you and your family and friends have a wonderful Christmas and we welcome you back in the New Year. There are some absolutely cracking episodes that you could go back and listen to on the break – feel free to email me your favourite and we can have a chat about the best ones of the season.

Remember to go to enterpriseexcellencepodcast.com/downloads to get hold of many resources that we and our guests have provided. It is becoming a useful little library of tools that we chat about on the show. Please like, subscribe and share this podcast to help others gain insights and create a better future.

Morgan, thank you so much again, I really appreciate your knowledge and time and thank you for creating such a wonderful book to help us all. Cheers, Morgan. Bye for now.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Dr Morgan Jones is contactable on LinkedIn. The book is on preorder - due in September 24th, 2021.

1. Watch our own episode (#27) with Brad Jeavons, all about Agile Sales on YouTube, and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #44 How to master facilitation and achieve great group outcomes with Dr Morgan Jones.
3. Join our membership page to access free planning resources.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

https://www.enterpriseexcellenceacademy.com/downloads

Welcome to episode 178 of the Enterprise Excellence Podcast. It is a pleasure to have Julie Perkins on the show today. Julie is the founder of Wyseminds, an organisation focused on supporting women entrepreneurs in developing stronger businesses that are growing and delivering joy their way. Previously, Julie was a country director for Specsavers, leading the company from the early days to its dramatic growth that we know today. Julie is on the show with us today to discuss the power of a well-defined purpose, its impact on your KPIs, and her work through Wyseminds with female entrepreneurs. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Links: https://www.enterpriseexcellenceacademy.com/downloads

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

behaviors, people, organization, kpi, book, focused, assessment, journey, system, results, kpis, Morgan, calibrating, excellence, measure, culture, world, assess, continue, elements

Welcome to Episode 63 of the enterprise excellence Podcast. I'm so pleased to have Dr Morgan Jones back on the show with us today. Morgan will be chatting to us today about Why Bother? Why and how to assess your continuous improvement culture. What an important book. I'm so looking forward to this conversation. Morgan, thank you so much for joining us today.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Remember to go to enterpriseexcellencepodcast.com/downloads to get hold of the Enterprise Excellence big picture map to help your organisation explore its excellence journey. Please like, subscribe and share this podcast to help others gain insights and create a better future.

03:58min How do you want people to behave in the new world? And how do you reinforce or keep that going? 

20:07min Senior leaders are responsible for the culture of the organisation, for managing and continuing to improve, and manage it, lead it.

Let's call this episode to an end, Morgan, and continue our chat next week. Thanks for the talk today on your book Why Bother?  Have a great week all, and catch you next time.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Dr Morgan Jones is contactable on LinkedIn. The book is on preorder - due in September 24th, 2021.

1. Watch our own episode (#27) with Brad Jeavons, all about Agile Sales on YouTube, and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #44 How to master facilitation and achieve great group outcomes with Dr Morgan Jones.
3. Join our membership page to access free planning resources.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Visual, operators, workplace, people, organisation, executive, create, connect, hear, supervisor, flow, thinking, shift, company, visual displays, leader, leadership, happen, speak.

Welcome to Episode 62 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Gwendolyn Galsworth back on the show with us today. Gwendolyn is a leader in the visual workplace, a best selling author and a legend in Enterprise and Operational Excellence. Gwendolyn spoke to us in our last episode, number 61. I encourage you to listen to episode 61 before this one if you haven't already. In a nutshell, we spoke about two questions for both the frontline and supervisors to ask themselves:

1. What do I need to do?
2. What do I need to share?

Today we speak about the connection between the operators and senior leadership. Can the passion in the frontline created from a visual workplace be reciprocated at the executive level?

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to a Visual Workplace guide Gwendolyn has kindly provided. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.

I would, first of all, be very hesitant to advise until I saw the floor and got a measure, got a measure of the man or woman who was asking me and try and try to figure out what is it that they would be willing to begin with that was actually a substantial step forward. That is very important to know the measure of the person you're talking to. And hopefully, that they stay in place long enough for step one to be activated. 

But certainly, in 90% of the cases, I would begin with visual reality. Because it prepares the work culture for dramatic changes visual reality is not a dramatic change. It is in fact, simply completing the circle people know they need information and they get it Oh good. So it is taking a human need 50% of human brain function is dedicated to finding and interpreting visual data. There it is. 

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Gwendolyn can be contacted via the "contact us" page on her website: https://www.visualworkplace.com. She is keen to find consulting partners, a university to house her training, and any person looking to undertake a visual transformation. Her email is gwendolyn@visualworkplace.com.

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #43 I-driven visual leadership, and #18 Work that makes sense with Dr Galsworth.
3. Join our membership page to access free planning resources, including the

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Visual, operators, workplace, people, organisation, executive, create, connect, hear, supervisor, flow, thinking, shift, company, visual displays, leader, leadership, happen, speak.

Welcome to Episode 61 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Gwendolyn Galsworth back on the show with us today. Gwendolyn is a leader in visual workplace, a best selling author and legend in the field of Enterprise and Operational Excellence. Gwendolyn spoke to us in Episode 43 about I driven leadership and operator lead  visual workplace in episode 18. Today we connect them both and discuss the connected visual workplace.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to a Visual Workplace guide Gwendolyn has kindly provided. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.

01:44min Visual reality creates a language. Visual reality creates a language of operations. And it's a physical language. It's a language of visual devices. So what you are doing in a visual workplace is putting in that common language, putting in a common improvement, understanding, physically. That's what a visual workplace does.

09:43min We want to replace that with an elegant, doable model, implementable model. What we're putting in place in the workplace are physical devices that hold the message for us. Sometimes that message is about a goal, is about a KPI that needs to go in one direction or the other. But sometimes, it's about an attribute. It's about a single attribute that if it isn't, there will cause a lot of problems.

15:33min They have the skill, they know what the outcomes are, and they flow through it, and they just contribute, contribute. They go home happy. It's four o'clock in the morning; they go home happy. They have a good night's sleep. They can hardly wait for the next day. But it's the same thing for an executive. It's the same thing for a supervisor as well.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Gwendolyn can be contacted via the "contct us" page on her website: https://www.visualworkplace.com. She is keen to find consulting partners, a university to house her training, and any person looking to undertake a visual transformation. Her email is gwendolyn@visualworkplace.com.

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #43 I-driven visual leadership, and #18 Work that makes sense with Dr Galsworth.
3. Join our membership page to access free planning resources, including

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

people, problem, standard, solving, culture, organisations, behaviours, coach, problem solvers, Japanese, system, hr, thought, Toyota, question, plant, barrier, teaching, talking

Welcome to episode 60 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Mike Hoseus on the show with us today. Mike is the co author of Toyota Culture with Dr Jeff Liker. Mike has dedicated his career to helping organisations create cultures of continuous improvement. Creating systems of willing and able problem solvers at all levels of the organisation. Let’s get into the episode. Mike thank you so much for joining us today. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

What a great episode! Remember, you can go to our website enterpriseexcellencepodcast.com/downloads to download a diagram Michael helped me form, which outlines the link between an organisation's behavioural and operating systems, root cause problem-solving, innovation and improvement. 

Youtube Full episode: https://youtu.be/QXmau6vvVdM?si=Kri-kv1ExFXCoz1E

Two-Minute Tip: https://youtu.be/sAJNLzyMU80?si=wZqrVhoYirKYI2cx 

Enterprise Excellence Academy: https://www.enterpriseexcellenceacademy.com/podcast/episode/4e44c0b2/60-how-to-create-a-system-of-willing-and-able-problem-solvers-with-mike-hoseus

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Mike can be contacted via LinkedIn:  linkedin.com/in/mikehoseus

1.     Watch our 2-minute tip, Common Goal with Rugby and subscribe to our YouTube channel.

2.     Listen to the Enterprise Excellence Podcast,  #46 Peter Hines, passionate about improving HR and the people value stream.

3.     Join our membership page to access free planning resources.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

organisation, people, tps, books, management, Shingo, called, problem, kaizen, company, create, lean, business,  understand, productivity, direct observation, manufacturing

Welcome to Episode 59 of the enterprise excellence podcast. It is such a pleasure to have Mr Bruce Hamilton back on the show with us today. Bruce has created some of the most engaging knowledge transferring content I've ever come across in Lean, one of those being Toast Kaizen. In this episode, we chat about the importance of thinking longer-term and bigger picture and supporting the journey with visionary leadership. 

I encourage you to listen to episode 58 before this one if you haven't already. 

Let's get into the episode. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to download an Enterprise Excellence Big Picture map which will allow you to analyse your organisations systems in line with your longer term vision, meaningful goals, culture and customers.  

06:17min Well, there's a quote from Eli Goldratt, "think globally and act locally", that is always on my mind. If you kind of look at that time frame, we arbitrarily have divided a continuum into buckets, you know, seconds, minutes, hours, weeks, months, and so on. And somewhere, there's this long-term view, and that's distant. So, where do we focus? We're right here in the present. We're always focusing on the present. What are we doing today? 

And yeah, it's out there somewhere. So, our actions are never, or not often enough, based upon that big picture. And I think we would all be better off if we were doing that. We wouldn't be having these awful news stories about the environment. And, you know, those worries if we were thinking out in the future, but then, you know, doing something about it every day. So, everybody every day, that's the slogan of our organisation. We've got to; you've got to do something every day. And you'll learn that way.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Bruce's LinkedIn profile:linkedin.com/in/bruce-hamilton-a09a4616

Websites: oldleandude.org  (Blog), gbmp.org  (Company), neshingoprize.org  (Company)

Email: pokayoke@comcast.net

1.     Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.

2.     Listen to the Enterprise Excellence Podcast,  #31Theory of Constraint Innovation and Optimising Outcomes with Lewis Trigger.

3.     

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

organisation,  people, TPS, books, management, Shingo, problem, Kaizen, company, create, lean, business, understand, productivity, direct observation, manufacturing

Welcome to Episode 58 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Bruce Hamilton on the show with us today. Bruce has created some of the most engaging, knowledge transferring content I have ever come across in lean, one of those being Toast Kaizen. Bruce is also an author and educator who has helped some of Americas largest and smallest organisations on the road to world class practices. Let’s get into the episode. Bruce thank you so much for joining us today. 

Go to enterpriseexcellencepodcast.com/downloads to download an Enterprise Excellence Big Picture map which will allow you to analyse your organisations systems in line with your longer term vision, meaningful goals, culture and customers. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.

 23:05min So the TPS managerial was there, too, so that managers could create an environment that was favourable for this stuff. So people would surface problems rather than sweeping them under the rug. 

 23:59min You can't have a commitment if you don't really understand some of the details. You don't need to be an expert. But you need to understand why set up a quick changeover would be important. If you don't understand that, how can you be passionate about telling people it's okay? To practice the changeover, take that time, make that investment.

What an entertaining first episode with Bruce Hamilton. Boy, he has some fantastic stories with the great thinkers in Lean. He has helped some of America's largest corporations – and some of its smallest – on the road to world-class practices. I can hear that humour plays a big part in Bruce's philosophy towards learning. We will continue the chat next week, Bruce. Join us next week for the concluding episode. This two-part episode series indeed provides insights to help us all create a better future. Talk to you next week, bye for now.

 Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Bruce's LinkedIn profile:linkedin.com/in/bruce-hamilton-a09a4616

Websites: oldleandude.org  (Blog), gbmp.org  (Company), neshingoprize.org  (Company)

1.     Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.

2.     Listen to the Enterprise Excellence Podcast,  #31Theory of Constraint Innovation and Optimising Outcomes with Lewis Trigger.

3.     Join our me

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome, everyone to Episode 57 of the Enterprise Excellence Podcast. We have Brion Hurley back on the show with us today continuing an amazing conversation. Last episode, we spoke about the power of data with the Six Sigma side of things and the power of going and seeing and the elements of Lean. And we started to connect this to the environmental side and have had some amazing conversations about how there is a win win. Brion, thank you so much for joining us again today.

I think if I had a couple of minutes to talk to somebody, I would say, focus in on where is the biggest opportunity and impact you can have. Because at least you know, it's the biggest area, and you're most likely to get the support you need to continue working on that. And then I think it goes back to the simple, Lean principle of going to the Gemba. 

So if you're studying the water, walk the facility and look at all the pipes, pretend like you're a drop of water going through that facility and walk the flow. And see every time there's leaks, and there's condensation, and then there's water being wasted down the drain. It will open your eyes up to walk that value stream and look for the waste in that process. And I think you'll find a lot of great opportunities that people might have said, we've already looked at all this stuff, but they haven't looked at it from that exact perspective. And so, I think that could be a way to bring it in. 

Or consider the energy. Where does the electricity come into the building? And how does it get dissipated out into the facility. It was a spaghetti diagram of mess when I saw the facility map at the at the site I worked at. So, I guess I would say pick the biggest priority impact from the environment standpoint, and then walk the value stream and go see. And I think you'll find a lot of great opportunities there and do it with a team make sure you're not doing it by yourself.

Go to enterpriseexcellencepodcast.com/downloads to get hold of a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. This great tool allows an organisation to create a baseline of opportunity both environmentally and economically. You can use the template to track and motivate progress towards a greener, more profitable future. 

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Brion is available on LinkedIn here

Brion's email: brionhurley@gmail.com

Brion's website: leansixsigmaforgood.com  

1. Join our membership page to access a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. 
2. Listen to the Enterprise Excellence Podcast #49: How to achieve circularity in your workplace with Ashleigh Morris.
3. Watch our episode unpacking Brad's brain!

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Data, people, problem, lean, projects, environmental, sigma, organisation, Gemba, facility, impact, started, business, cost, opportunity, customers, improvement, environment, paybacks.

Welcome to Episode 56 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Brion Hurley on the show with us today. Brion is on the episode to talk about an issue close to my heart: how can we achieve economic outcomes for an organisation while helping our planet? The topic today is Lean Six Sigma for good. And I'm so looking forward to this episode. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to get hold of a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. This great tool allows an organisation to create a baseline of opportunity both environmentally and economically. You can use the template to track and motivate progress towards a greener, more profitable future. 

15:25min So get the data that is going to help you focus on which area to look at for the details, but don't expect the system to tell you all the details.

20:40min You know, I think the good thing is that a lot of these things are win-wins. So whether they care about the environment or not, this is the right thing to do. This saves money. This attracts employees. This gives us good PR. This reduces our permit fees or our electricity costs. Do you know? So I think trying to show the multitude of ways in which improving the environment helps the business. It'll hopefully, one or more of those will be enough to get people interested, and then hopefully, it's not so much about; we're just doing this because it's the right thing to do. But it's good for business too, and, and hopefully, you know, they'll come around to it. I really think if people get into this and really study and look at the impacts to our environment, I think they'll gain an appreciation for it. 

What a fascinating initial episode with Brion Hurley on the topic of Lean Six Sigma for Good. I have gained many insights and look forward to learning more in the next episode of this two-part series. Join us next week for the concluding episode. This two-part episode series truly provides insights to help us all create a better future. Talk to you next week, by for now.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Brion is available on LinkedIn here. Brion's email: brionhurley@gmail.com. Brion's website: leansixsigmaforgood.com  

1. Join our membership page to access a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. 
2. Listen to the Enterprise Excell

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to Episode 55 of the enterprise excellence podcast. I'm so pleased to welcome back Mr. Michael Bremmer to the second episode  on Michael's background and his book, How to Do a Gemba Walk, a Leaders Guide. In the first episode, we covered the topic of finding a purpose for a walk, and then also listen, look and learn during a walk. Today, we're going to cover experimentation, and also evaluation further. Let's get into the episode.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to get hold of a Gemba Walk template Michael has kindly provided for you. 

Well, I think what we talked about earlier, is it realize that whatever you do at the outset, isn't what you should be doing two years from now. And so if I know that I want to be doing something different, and something better two years from now, I need to start. What's the groundwork that I need to lay now, so that I can measure the effectiveness of the experiment? So we've got an improvement experiment we're going to do, how am I going to assess if that is working well? And in putting that framework together, I don't want to be the sole source of coming up with the framework. I want to bounce this idea off of different levels of people within my team, if I'm just running a team, or in an organization at different levels of the organization, and bouncing that across my peers. And then I would be sharing it. If I was the CEO, I would be sharing what we're doing with other CEOs, especially those that I respect, and saying, here's how we're thinking about going about this, you know, do you have any other thoughts or things we should be thinking? So right from the get go, I'm trying to change my perspective of what's the best way for us to be able to, you know, to go about doing this? Just one addition to that, if I'm the assigned improvement resource with within the organization; which many people like to give to somebody and make it their specialty. So I've got the continuous improvement staff, I wouldn't only be thinking about what do we need to be doing to do the improvement thing, because that's kind of the job. But I would be thinking, what are actions can I take as a as a CI leader, that that's going to better engage my leadership team, and get them more actively involved with what is going-on. 

 Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Michael can be found on LinkedIn: linkedin.com/in/michael-bremer-25712b.

What next?

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Join our membership page to access the Gemba Walk template that Michael has kindly provided.

1.     The power of creating a learning organisation and the part gemba can play.
2.     The power of diversity in creating a learning organisation. 

Thanks again for your knowledge and insights Michae

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to episode 54 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Michael Bremer on the show with us today. Michael is the Vice President of the Association for Manufacturing Excellence Awards. He is on the advisory board of Dominican University and is the author of the award-winning book How to do a Gemba Walk – A leaders guide. Michael has dedicated his career to sharing knowledge and helping organisations worldwide improve to create a better future. Let's get into the episode, Michael thank you for joining us today.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

 Go to enterpriseexcellencepodcast.com/downloads to get hold of a Gemba Walk template Michael has kindly provided for our listeners.

03:38min And I think it's so important for organisations to find ways to improve more effectively on an ongoing basis.

07:00min It's a challenge for people to know what highly effective improvement practices look like because most people have never seen it.

09:08min And so your standard work moves from being this list of activities to much more behavioural change first of all for yourself. And then as you start to do that, then I think influencing the way that it is others are behaving and helping them to become actually better people in life. 

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Michael can be found on LinkedIn: linkedin.com/in/michael-bremer-25712b.

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #42 Hugh Alley, who talks about supporting frontline supervisors.
3. Join our membership page to access the Gemba Walk template that Michael has kindly provided.

What a great initial episode with Michael Bremer on the topic of Leadership Gemba. I have gained so many insights and look forward to learning more in the next epsidode of this two part series. Join us next week for the concluding episode. This two part episode series truly provides insights to help us all create a better future. Talk to you next week, bye for now. 

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Body, health, stress, day, impact, people, leader, sleep, stress response, eating, carbs, diet, function, drinking, brain, coffee, exercise, affect.

Welcome to episode 171 of the Enterprise Excellence Podcast. It is a pleasure to have Georgie Lane on the show with us today. Georgie's purpose is to help leaders regain their energy, and confidence and lead to better outcomes. Georgie is a specialist in all things health and wellbeing for leaders. Georgie holds degrees in management and health science. We are together today to discuss the importance of leadership health in leading excellence.  Let’s get into the episode Georgie thanks for joining us. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Links: https://www.enterpriseexcellenceacademy.com/downloads#health

Youtube

Full episode: https://youtu.be/1JV-9WeM0d4

Two-Minute Tip: https://youtu.be/NfxaahMab6o

Enterprise Excellence Academy

web: 

Brad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au. Visit Georgie Lane on her website: https://www.pranahealth.com.au

1.     Download the new resources https://www.enterpriseexcellenceacademy.com/downloads

2.     Join our next community meeting.  https://www.enterpriseexcellenceacademy.com/community.

Listen to another podcast, #70, How to Create an Agile Organisation using Scrum @ Scale, with Jeff Sutherland, Part 1. https://www.enterpriseexcellenceacademy.com/podcast/episode/4db26ab9/70-how-to-create-an-agile-organisation-using-scrum-scale-with-jeff-sutherland-part-1 

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to episode 53 of the Enterprise Excellence Podcast. Today we are chatting again with Mr David Mann in the final instalment of this 2 part chat. In the previous episode with David, we discussed creating a Lean management system with visual controls at the front line to capture the green and red actions hour by hour. In a red case, the frontline workers are asked what they believe caused the delay and that initial data is collected. This data goes to an accountability meeting, which involves the cross-functional support people above. And then another visual accountability system is created off the back of that meeting, where you're committing to get things fixed and solved. We talked about showing employees respect by asking them to contribute to problems that aggravate them daily. The Lean system that David developed had a powerful positive effect on how people think about the place where they come to work every day. It is a great episode to listen to before this one if you have the chance.

Today we chat about middle management and senior management in the Lean System and whether their skin in the improvement game is vital. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

32:43min So I would go to the place. Look at the process, you know, the owner of the chalk circle, talk to the people. And consider that what you're looking for is the health of the production system at the front line. So getting a coffee cup and a T-shirt with the month's program is very different from going and seeing yourself, and I think that element is really straight Toyota. Go to the floor scope, go look for yourself, and be well enough prepared that you can evaluate what you're seeing. And where intervention is called for, you have the resources and knowledge to at least call for intervention; if not, do the intervention yourself.

1. Make challenges visible

2. Lead and support the teams creating value

David mentioned the importance of leadership going to where value is created in their organisations to learn. From this learning, they can reflect and take action to improve themselves or help others if needed to build and sustain a culture of continuous improvement. David also mentioned the importance of the team huddle above the front line team. This huddle is critical to overcoming impediments and supporting continuous improvement where value is created. Front line teams can't do everything themselves; they are busy producing the value. They need support from other teams to overcome challenges and improve for their customers.

1. Connect with David Mann - not the motorcycle artist! via his website: https://dmannlean.com
2. Listen to Episode #52 Part 1 with David Mann to listen to Lean on the frontline.
3.  Join our membership page to access David's Lean Management System Form.
4. Read article - Lean for Frontline.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Problem, people, factory, supervisors, lean, work, system, production, David, inventory, excellence, organisation, Toyota, department, visual, support, line, management system, psychology, accountability

Welcome to episode 52 of the Enterprise Excellence Podcast. Early on in my journey into Enterprise Excellence, I came across a pivotal book that helped me and the people I worked for understand how they could support and sustain an excellence journey. The book was Creating a Lean Culture, written by Mr David Mann. I am so pleased to have David on the show with us today to share knowledge and insights into the work he has been doing with the Lean Management System, a critical approach to sustaining excellence journeys. Let's get into the episode, David; thank you so much for joining us today.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

04:40min So, a part of the change from the mass production batch and queue system to the flow and pull system was a change in the pay system. So production operators, factory floor guys and gals, had, you know, for the past 90 years been paid on a piece-rate basis. So the more inventory you made, the more money you earned. It was a direct feedback loop for just producing more and more and more stuff that would be stacked higher and higher and higher and higher. And that was going to change.

Wow, what a great chat with David about implementing a Lean system into a business in a respectful way. David has given us a pretty deep discussion here of implementing a visual and behavioural lean management system with red and green measures and improvement actions. He also talked about the ultimate level of respect that leaders can show their people is to help them resolve problems on the front line. There is much more to come from this chat with David on middle and senior management's role in a Lean transformation journey. We will continue the deep dive into Lean with David in Part 2, which will be out next week. Thanks for listening, and please like, subscribe and share this podcast to help others create a better future.

1.     Connect with David Mann - not the motorcycle artist! via his website: https://dmannlean.com

2.     Listen to Episode 29 Quantam Lean Thinking with Sean Fields and Dr Michael Sanders.

3.     Join our membership page to access free planning resources - David has kindly provided a form for you to download.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

People, business, sport, involve, goals, achieve, glen, rugby, leaders, team, great, excellence, culture, understand, Glenn, life, amazing, values, world, leading.

Welcome to episode 51 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Glen Panoho on the show with us today. Glen played prop forward for one of the greatest Rugby teams ever, 1998 – 2003 with the Australian Wallabies. Glen now leads culture and safety with a leading civil construction company in Australia. I am so looking forward to this conversation covering excellence in sport and business.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

When you think about it, both involve humans, both are competitive situations, both are won or lost by teams. The important aspect for me in business is, have we helped frontline teams form their field of play, the reason for playing, challenging goals, and visual scoreboard as any team would have in sport? If we can help these teams align this field of play to the organisation's strategic direction, that is powerful. Thanks again for everything you have done in sport Glenn and for continuing the search for business excellence.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Glen can be found on LinkedIn here.

Thanks, Glen, for a great chat about being an Aussie representative in rugby.

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #47 James Kerr, who also talks about great sporting teams and business.
3. Join our membership page to access free planning resources.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to episode 50 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Subhanjan Sarkar on the show with us today. Subhanjan's purpose is to help sales teams worldwide improve and achieve great results for their customers and themselves. Subhanjan has extensive knowledge and experience in IT, the origins of the new buyer-led transaction era and excellence in value transaction outcomes. Today we will explore how to understand and align with a customer's buying journey to deliver outcomes that exceed expectations for customers and your organisation. 

 Proudly sponsored by S A Partners, a world-leading business transformation consultancy.

 
1. Think long-term

This first key takeaway, to think long-term with sales and the importance of this starting with senior leadership, was a great insight from Subhahnjan. Senior leadership need to make a significant culture shift from short term commodity-based sales to longer-term trusting relationships and adding value to have any chance of achieving success.

2. Understand your customer and align with their buying journey

 The second key takeaway, understanding your customer and aligning with their buying journey, is critical in achieving sales excellence. Subhanjan mentioned starting early in a customer's buying journey at the discovery phase. In the discovery phase, the customer doesn't know that they require a solution and who could help them. In this stage, customers need salespeople to take the time to understand them and their world. Plan how to connect with customers with abundance and value and build a process. 

 Customer Journey Mapping is a great technique to help a team start to think this way. Go to enterpriseexcellencepodcast.com/downloads to find customer journey mapping templates and resources. You can also find Subhanjan's thought-provoking e-book "What I Learnt Today" that he has kindly supplied for our listeners.

 My tip is that start really early. And that's sometimes may be daunting because you may not know what to do. And that's okay. Because the buyer possibly at that point doesn't know themselves. But if you are being a partner of that journey of not knowing and the discovery, I can guarantee you; you will have the permission to be on the table. And actually put in the time. As a salesperson, instead of cold calling, if we did research and knowledge sharing and sense-making for our prospects, I think we will be in a much better position. So my thought is that if you can somehow ensure that you are starting early and getting on that journey that the buyer is starting now, which will culminate 18 months from today.  Start early, be there for what they need. Connect them, search for them, aid them, and you will have a seat at the table.

Connect with Subhanjan Sarkar: LinkedIn
Download Subhanjan's e-book from our website: What I Learnt Today

Listen to podcast 27: Agile Sales with Brad Jeavons.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or emai

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to episode 49 of the Enterprise Excellence Podcast. It is such a pleasure to have Ashleigh Morris on the show with us today. Ashleigh has been recognised as one of our worlds most influential leaders in Corporate Social Responsibility. Ashleigh has dedicated her career to helping shift organisations to a more sustainable circular future for generations to come. She is joining us today to share knowledge on how organisations can move towards becoming more circular. Let’s get into the episode, Ashleigh thank you so much for your time. 

There were two key takeaways for me from this episode

1.     Design, Maintain, Regenerate
How do we design out waste and pollution, maintain products at their highest value for as long as possible (which links back to the way we design products in the first place) and how do we  help to regenerate our natural system. Wouldn’t it be a wonderful, sustainable world where our economy is designed with no waste or pollution, products and services are maintained at a high level of value for a long time with a financial approach to suit and we all regenerate the natural world.

2.     Involve everyone in planning and execution 
This is such a common topic on this podcast. So many of our worlds experts who come on this show to discuss Enterprise Excellence raise this as a key topic in achieving sustainable change. Start with creating a plan, involve others and gain feedback, make adjustments. Then help others in your organisation form their aligned plans and approaches to executing them in a way that creates a connected organisational organism. An organisation system that can adjust and move quickly as one to create a better future. 

So if you've never heard of the circular economy, or you've heard about it in the context of it's better recycling and better waste management, what I want to share with you is that it's about the economy. It's an economic model. And there's three key principles. And I would love you to reframe them as questions for your organization for your home life or your community or whether you know, your kids school, which are, how can we design out waste and pollution? How can we keep products and materials at the highest value for as long as possible? And how can we regenerate the natural system? I think if you had those those three principles, reframed as questions that will make sure that you're part of this new economy that we're trying to create, which is all about circularity, circulation of value versus extraction of value.

09:47min So the circular economy is an economic performance based model that is designed to be restorative and regenerative. It has three key principles, which are really easy and logical, first, design out waste and pollution. So we're not dealing with waste at end of pipe here, we're designing it out through better processes. Keep products and materials at the highest value for as long as possible. We no longer want to make things to break, we want to build things to last and have a new commercial strategy to support that. Last is to regenerate natural systems. Look, we've gone so far beyond, you know, an approach to do less bad, we actually need to do more good. And for us to linear economies, extractive we take more than we ever give back to our natural environment. 

1. Read our article: How a business can move towards the circular economy
2. Download this simple work instruction on strategy a

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to episode 48 What the All Blacks can teach us about the business of life. We are really pleased to have James Kerr back on the show with us today. Last week we explored the principles of what makes a team great. We explored the shift the All-Blacks made in their leadership approach, pass the ball, as they call it to shift ownership to the team. We explored the the teamwork journey the All-Blacks went on. Their focus on playing with purpose and creating a learning environment. Let's get into the episode.

Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.

05:10min Have you got a culture in which complaints really go upwards? Or does everyone just kind of smoke cigarettes in the bike shed and kind of complain about the teachers? 

10.30min And it's always that balance between the freedom to have the autonomy to individuate to become everything that we want to be to be our own person, balanced with our responsibility to collective action.

1.     Leaders create leaders – pass the ball.

The first takeaway is from the leaders create leaders statement James made. Right the way down to the front line in an organisation, this is a leader’s role. In James book legacy, he writes about the All Blacks Pass the Ball lesson. The job of a leader right down to front line employees is to create leaders. People who are empowered, focused on their goal, motivated and leading the way forward.

2.     Sweep the sheds – humble leadership.

The second takeaway, sweep the sheds, is about humility in leadership. One of the All-Blacks lessons in leadership is that senior players and leaders sweep down the change room at the end of each game. They do not leave it to the cleaners or get the players to do it; they do it themselves. This behaviour demonstrates and creates a culture of humility, unity, and respect. It is incredible how one simple leadership behaviour can create so many positive outcomes. These are called Capstone behaviours, behaviours that have a positive flow on to many other benefits. A great approach as a leader is to think about the culture you are looking to build or improve. Think about the behaviour you and your team could focus on that you predict would have many other positive cultural flow-on effects.

Thanks again for your time, knowledge, and energy James, I look forward to the upcoming books and hopefully getting you back on the show to talk about these in the future.

Linked in: linkedin.com/in/james-kerr-09a70bb
Email: kerrjames1@icloud.com
Book: Legacy, 15 Lessons in Leadership - What the All Blacks Can Teach Us About the Business of Life. 

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

There is also an article on how to be an effective coach which is relevant to this show, and a free visual coaching process for download and print.  Please like, subscribe and share this podcast to help others gain insights and creat

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

culture, leadership, frontline, leaders, great, blacks, business, good, team, environment, talk, people, sport, climate, called, organisations. 

Welcome to Episode 47 of the enterprise excellence podcast. Many of you know my belief that excellence in sport is not far different to business. Today's guest has studied and proven this. It is such a pleasure to have Mr James Kerr, the author of "Legacy" on the show with us today. "Legacy, What the All Blacks Can Teach Us About the Business of Life" is one of the best books I've ever read. James is an author, speaker, and leadership expert who helps create high-performance cultures for elite teams and organisations. Let's get into the episode. James, thank you so much for joining us today.

Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.

04:28min So I was really interested in that process of how you take something that's intrinsically strong. You know, clearly, even at 2004, they had the world's best sporting stat. That was about 75% of all encounters over about 110 years at that point thereabouts. You know, an incredible stat already, but not always well. And the new management led by Graham Henry, the kind of the three wise men are the Gang of Four, it's been called in different ways. This leadership group, took a long, hard look at the culture and really looked to reboot it. And you know, the results have spoken for themselves in terms of their approach. 

07:33min Again, that idea of lineage is extraordinarily powerful. And that's just sort of one of the ideas. Other things around their learning environments, their place is committed to getting better every day. They're values-based vision-led purpose-driven groups. You know, they know what they stand for, and they know what they don't, and they live those values out loud. They're focused on character. And I'm doing it again, militarily doing the right thing on a difficult day. They have clarity of vision; they know where they're going. And they've asked the deepest question of all why, why does it matter? You know, there's a purpose, purpose beyond results. 

28:48min How shall we do this? Because empowerment is people executing a plan, they've been a part of making. Really. And then and then what in mission command gets called the sort of directed telescope, you don't micromanage. You just look at some small moments here and there, you keep an eye on things, but you don't kind of get right into the micromanagement. Because otherwise, you take away all of that autonomy that you that you've created. 

James Kerr
Linked in: linkedin.com/in/james-kerr-09a70bb
Email: kerrjames1@icloud.com
Book: Legacy, 15 Lessons In Leadership - What the All Blacks Can Teach Us About the Business of Life.

Brad Jeavons
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com

There is also an article on how to be an effective coach which is relevant to this show, and a

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to episode 46 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Peter Hines back on the show with us today. Peter rightfully was our first ever guest on the Podcast. Peter has dedicated his career to researching and writing on how organisations do and can achieve sustainable journeys of excellence. Peter has recently been working on what he calls the People Value Stream. Todays episode is focused on this new area of work and I am looking forward to learning more. Let’s get into the episode. Peter thank you for joining us again today.  

Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.

It's the same idea that many years ago, Lean developed, which was to pin an order on your back and walk yourself through the ordering system. In the people value stream, it would be to pin a career on your back and walk your way through the system. For instance, pretend you're a new recruit. Walk the stream of being employed and arriving for the first day. See how easy it is and how you are welcomed and see whether the systems are actually in place. Peter supposes this could be taking a moment of truth. So when you come in the door, this happens, and that happens, but does it just work? Or does it not work? So think about the flow. Think about the new employee or graduate coming in. What are they going to face? That will help you to think about the employee journeys.

There were two key takeaways for me from these two episodes: 

1.     The power of focusing on the people value stream, the employee journey. 

2.     The foundation of mental and physical wellness. 

Employees are critical to an organisations success. We focus so heavily on improving the value stream for the products and services we make but often the journey for the employees making them is broken, lacks flow, delivers low value. Peters approach with the people value stream gets an organisation cross functionally working together to make this important journey visible, identify challenges, breaks in flow and potential experience improvement areas. Enhance your employees journey and they will enhance your customers. 

The second key takeaway for me is the foundation physical and mental wellness plays for an employees journey which is so similar to the importance of quality and safety for an operational excellence journey. By improving the systems and culture to create a foundation of physical and mental safety a platform is created to build and improve the rest of an employees journey.

 
12:06min So one is thinking about people coming new into the organisation. And, you know, the sort of Generation X and Zed and you know, millennials, is their expectations from a job are quite different from perhaps people in their sort of 40s or 50s, or whatever. They're expecting much more sort of instant gratification. They're expecting a much more fun environment, they're expecting a sort of blend of work and social.

Peter Hines LinkedIn: linkedin.com/in/peter-hines-16669bb1

People Value Stream Website: www.peoplevaluestream.com

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

people, leaders, run, organisation, excellence, shop, goals, important, leadership, question, pillars, andy, clear, journey, create, achieve, support, pack, plan, business 

Welcome to Episode 45 of the enterprise excellence podcast. It is such a pleasure to have Mr Andy Hecke on the show with me today. Andy has been researching and applying enterprise excellence for many years. Andy's mission is a continuous pursuit of being and achieving more each day communally. And individually, he's passionate about helping others reach their potential and create a better future for themselves, their organisation and their customers. Let's get into the episode. Andy, thank you so much for joining us today.

Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.

1. Run the shop

2. Advance the plan

3. Help my people

The three pillars were born out of setting a long term goal which is very important for our resilience. But then you turn the goal into 100-meter sprints.  As you go on your sprint, the world's going to shift and change. And so it's really how do you create the focus in that short term space? As a leader, you're going through a continuous cycle of updating information to understand the condition of things and where you're going. Andy applies it weekly and believes you should check off an answer to those three pillars. 

The two minute tip for Andy is time management and understanding what are you doing and why.  And are you doing something that drives that? You need to do an honest audit with yourself; you need to be brutal because you can give yourself many excuses. You have to connect with your purpose to justifying your suffering because there are bad days out there. How do you use time? Try different things. A morning or weekly routine. Regular meetings. Become the artisan crafting your time. You use time or lose it.

How often do I reflect on my time? 

And where I'm putting my time? 

How often do I take a look at my purpose? 

Or have I even got my purpose defined? 

And what goal am I chasing longer term?

We can make a lot of useless stuff efficient. 

 So again, what are we doing? And why are we doing it and having everybody clear on that? That's, that's key to unleashing the power of the pack. 

04:06min And you know, I've had good leaders, and I've had not so good leaders, and all of them have provided some sort of insight. You know, I'm always interested in taking some sort of nugget from everything and putting it in my toolbox I guess you could call it.

1.     Run the shop 
2.     Support your people

Through these two pillars of Andy’s model he has destilled what I believe are the foundational elements of any excellence journey. Firstly a quality running shop or day to day business. If an organisation has a shop floor or processes that are out of control with quality and safety impacts it will be hard for anyone to put time into delivering a plan. Likewise with my second takeaway, if the people of the organisation are not supported, engaged and aligned to the culture and journey the oganisation is on, achieving any plan and related goals is not going to be easy. Having a meaningful challenging goal with a purpose that people will rally behind can help with this. Just be clear with everyone that the first step is to improve our culture and achieve stability in our operation before we start to take on additional elements of the plan. 

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to Episode 44 of the Enterprise Excellence Podcast. I am so pleased to have Dr Morgan Jones on the show to discuss an essential skill in leading an excellence journey within an organisation. The skill of facilitation. Morgan Jones is a Business Transformation expert who has focused his career on studying and helping organisations achieve sustainable results. Morgan is the author of Sponsor Success, 4+1 and the new book Mastering Facilitation, A Guide for Assisting Teams and Achieving Great Outcomes.

Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.

What does great look like for a facilitator?

1. You're pretty drained because you put a lot of energy and passion into it.
2. You feel energised. 
3. You think that you've helped.
4. People are animated and active.
5. There are too many actions that will need prioritising.

What does great look like for the team? 

1. They often don't realise they've been subject to really rigorous and robust techniques and processes. 
2. They think, why didn't we decide this earlier? 
3. When they don't realise they've gone through a formal facilitation process. 
4. They come up with ideas and contribute to the session. 
5. They own the outcome. 

The first tip is to start with the end in mind. And don't try to be perfect. The most important thing is, we're all humans. And you may ask a question and offer a guide, and it may not work. 

Your role is not to lead them. It's yours to facilitate and guide them. They choose the direction because you've already clearly defined what the purpose is. Start with the end in mind; what is the goal? And what does good look like? Maybe people have taken away actions, or they've got some ideas that they can apply back to their own teams. Essentially, don't try to be perfect or be the expert in the subject matter. So let's elevate yourself as a facilitator. Some audiences are complicated, and that's okay. Don't beat yourself up!

02:49min In the forces, you're forever developing your people to be able to step up into your role because you can be as an officer or noncommissioned officer, or, you know, have stripes in the rank wise. If somebody was injured, I could get injured. I need somebody who could step in and still continue the mission. So you're always it wasn't about you, leading from the front all the time, you were forever developing a number of people step up in your role at any moment in time. So it was so you can protect. The other part that was really fascinating about the Navy was, you had a very crystal clear purpose. Serve and protect; that is what we were there for. It wasn't being elaborate, you know, a 20-word expression from some consulting firm. It's you just; you were there to serve and protect. And that was it. So you can relate everything you did to is it helping me serve and protect. And it's quite a simple, empowering purpose.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.

Morgan Jones: LinkedIn

Book, Amazon:

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Download the Employee Empathy Map that Cheryl has kindly offered to our listeners. Login here: https://www.enterpriseexcellenceacademy.com/downloads

habits, leaders, teams, people, coaching, realise, problem, practice, organisation, drills, book, leadership, clear, focus,  excellence, lead, grow, work, learn.

Welcome to episode 170 of the Enterprise Excellence Podcast. It is such a pleasure to have Ms Cheryl Jekiel back on the show with us today. Cheryl has been on the show previously in episodes 103 and 5. Cheryl is the founder of the Lean Leadership Centre, working with visionary organisations to create strong people strategies and systems to achieve their business vision. Today we will be discussing Cheryl's latest book Let Go to Lead, Six Habits for a Happier, more Independent Team with Less Stress and More Time for Yourself the Leader. Let’s get into the episode. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Full episode: https://youtu.be/xuQCfBrkJ4s

Two-Minute Tip:: https://youtu.be/xEOWZcvtroE

Enterprise Excellence Academy

web: https://www.enterpriseexcellenceacademy.com/podcast/episode/7e229a42/170-let-go-to-lead-with-author-cheryl-jekiel

Brad: Connect via LinkedIn or call him at 0402 448 445 or email bjeavons@iqi.com.au. Visit Cheryl's website: https://leanleadershipcenter.com

1.     Download the new resources https://www.enterpriseexcellenceacademy.com/downloads

2.     Join our next community meeting.  https://www.enterpriseexcellenceacademy.com/community.

3.     Listen to another podcast, with Cheryl, 103, or 5

4.     Buy "Let Go To Lead" https://www.amazon.com/Let-Go-Lead-Independent-Yourself/dp/1957048964/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=&sr=

5.     Look at the book that Cheryl mentioned: The Coaching Habit by Michael Bungay Stanier https://www.mbs.works/coaching-habit-book/

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to Episode 43 of the enterprise excellence podcast. It is such a pleasure to have Dr Gwendolyn Galsworth back on the show with us today. Gwendolyn is a leading researcher, author and coach on workplace visuality. Gwendolyn shared her backstory and knowledge on achieving excellence with frontline teams deploying visual workplaces in Episode 18. Today, we are going to explore her work on visual leadership. Let's get into the episode. Gwendolyn, thank you so much for joining us again.

Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.

 Some leaders are gifted and have not had a chance to demonstrate their gift, but they're still doing well. But what would it be like to be great? Like the thoroughbreds at Monmouth Park that Gwendolyn witnessed when she was small. When they ran, no one needed to whip them, especially if another horse was in the race. They loved the race. They loved the stretch of their legs, powerfully moving them forward, and the wind in their hair. And they won because they wanted to. They are stallions. They were amazing beings, creatures of great strength and great heart. The age of great leaders is not over with, but they do have to find their way back into our communities.

 An executive will make decisions with the teams' input. But first, with their vetting of which type of problem-solving is welcome in their company. The role of the executive is to decide and drive, decide and drive. She can't decide until she knows. So she has to investigate and understand what the lay of the land is. And he can't drive unless he's communicated a clear vision and inspired others to want that vision. Now the executive leader is ready to drive.

 When an executive wants to become a leader, this is a process, and the process is I-driven. But he, she doesn't seek feedback. 

 The leader says to their direct reports, "Now you do the templates (the house and x type planning). And when you've done this and gone through the pain of sitting from 11 pm to 1 am and have given them to me, you can talk to one other person. But that one other person can't be doing this (planning) at the same time." 

 That's the grooming ground for executives; executives must really understand that it is their decision. And they'll receive inputs from qualified collaborators. Gwendolyn has been very successful at creating fierce leaders, like a barracuda on the inside, always hungry for lunch. But whom on the outside have political and social correctness that makes them approachable. 

1. I want leadership approach
2. Helping others align their plan

 visualworkplace.com and 'contact us' through the web. Gwendolyn is looking for organisations or people who want to go through this process online in small groups. She would love for some executive leaders to look at themselves and say they want to feel greater strength and greater power and greater safety in their own decision-making safety.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to Episode 42 of the enterprise excellence podcast. It is such a pleasure to have Mr Hugh Alley with us today, whose passion is helping people become better leaders. He is the author of the new book, "Becoming the supervisor, achieving your company's mission and building your team". I'm so looking forward to this conversation on achieving excellence through such an important leadership position.

Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.

"Becoming the Supervisor, Achieving your Company's Mission and Building your Team"

Level 1 - what does the supervisor need to learn?

 A fine supervisor has five skills that they should do passively to make the lives of their people better and help achieve the mission of your company. 

1. Instruction: Being able to teach someone a new skill. 
2. Leading: Addressing the situation when somebody's not performing the way the company needs it. 
3. Improvement: Making some improvements in the way that work gets done in your area. 
4. Priorities: Knowing what your team members should do first. 
5. Listening: You need to be able to listen to understand others.

Level 1.1 Instruction: How do you train new skills to frontline workers faster and reduce scrap?

This level comes from the job instruction module in the 'training within industry' framework. Even if this skill is not done particularly well, as long as it's done, mostly okay, it makes things better. So, knowing how to separate the essential steps, the key points, and the reasons makes a big difference. 

Level 1.3 Improvement: How do you improve work processes in the areas you are responsible for?

Hugh talks about the challenge of actually observing what's going on in a workplace in this section. It's also a part of the job methods module from the 'training within industry' framework. The lead character in the book is Trevor, and he's being mentored by his boss, the general manager, Julie. Julie says to him, "Okay, just go out, and write down everything you see happening". And everybody thinks that would be so easy. And they get out there, and they write down some observations. But what you find is that we all gloss over so much and miss the details that give us opportunities for improvements. It might be that extra three steps you always take or when a particular item always needs to be adjusted before use.

Level 1.5 Listening: How do you listen for understanding?

All you need to do is think about your relationship with someone special: your spouse, your kids, your parents, or a good friend. And you'll recognise that a vast amount of what's communicated is in the tone and the emotional content. And we get so focused on kind of our business task that we want to rush through all that emotional stuff. But if you've ever had a kid who's had a tantrum, they're not going to hear anything you say until you somehow enfold them in a hug. And let them know that it's okay, and they've been heard. And once the sniffles have mostly subsided, then they might be interested in listening to you. 

Key Takeaways
1. Start with the biggest problem. 
2. Number and sequence instructions in coaching. 

Brad Jeavons: LinkedIn here. Phone  0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com
Hugh Alley: linkedin.com/in/hughalley. His website is

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to Episode 41 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Vasco Duarte on the show with us today. Vasco helps companies generate customer-centric products and get their processes to a level of performance they thought was impossible. Vasco does this by focusing product development teams on the end-to-end life-cycle of their products. From Concept to Cash and Back!

Vasco is the Author of the book "No Estimates" and daily podcast host at the Scrum Master Toolbox. Vaso gives back to the community every day to improve the IT and product industry worldwide. 

Proudly brought to you in association with S A Partners, a world-leading business transformation consultancy.

Vasco is training product owners to start with their customer's vision for the product, rather than their own or their company's vision. One of the advantages that product owners get from engaging with sales teams is hearing their customers language. 

The wrong type of interaction - sales led development without the why

Vasco talks about interactions between salespeople and product owners. The wrong type of interaction is when a salesperson says, "Here's the list of features you need to develop for my customers".  

The right type of interaction - collaboration and engagement

The salesperson could be a great source of insight for the product owner.  Great product owners will engage the salesperson to understand the context around that list of features: why are they being requested?

Salespeople have an incredible mindset in intuitively understanding the customer's business model. Vasco believes that when a product owner can tap into this mindset, they can amplify the customer's business model. But, unfortunately, the majority of the products out there are a burden on customers. They impose tasks or models on the customer rather than help them succeed. 

Focus on how we can serve - Focus on serving other teams in our business as well as external customers, establishing a culture of collaboration, continuous improvement and innovation.

Minimal viable experiment - provides a simple, fast way to test our theories on how we can improve and learn from this. The MVE concept is about developing the minimal viable approach to product development or improvement to share with a customer and gain their thoughts and feedback. 

16:05min There's only one phrase in your customer's mind. And that phrase is there all the time. And the phrase goes like this. What have you done for me lately? And they ask that question from your product every single time they interact with your product. And your product needs to shout that answer all the time. What have you done for me lately? Right? And, of course, it has to be designed with that question in mind, right? We don't add features to a product. We solve problems for a customer.

Brad - Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com

Vasco - 

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.