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Explore every episode of the podcast eCommerce Impact Podcast

Dive into the complete episode list for eCommerce Impact Podcast. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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1–50 of 63

TitlePub. DateDuration
How to Finally Understand Where Your Shopify Sales a REALLY Coming From with Phoenix Ha23 Oct 202400:41:05

Understanding the effectiveness of your marketing efforts’ is crucial, but figuring out how feels impossible.

One way to do this is through attribution—the process of figuring out which touchpoints or platforms get credit for driving sales.

Phoenix Ha, long-time Meta media buyer and marketer, now CEO and co-founder of the attribution platform AdBeacon is here to demystify the murky world of attribution for you.

Revealed: The Black Friday Email Strategy That Will 2X Your Revenue17 Oct 202400:45:48

Omer Hazer from Atlas Ventures is here to break down the exact strategy he uses for his clients to successfully double their email revenue.

Omer breaks it down step-by-step so you can cut and paste it directly into your business.

Want the full strategy breakdown?

Email Omer at hello@atlasventures.co or connect through LinkedIn.

Crack The Code To Getting The Perfect Investor With Andrew Leahy07 May 202400:33:21

This week we are joined by Andrew Leahy founder of Seed Accel. Andrew was just 19 when he entered the ecom space and never looked back! Learn about how to attract the perfect investor for your brand!

In this week’s episode we cover-

  • What are the elements an ecom brand should establish before seeking an investment? 
  • Why are metrics important for getting an investment for your ecom brand 
  • What makes you the right person to scale a brand
  • Which route should you choose- investment, bootstrapping or borrowing 
  • How to seek the right investor for your business 
  • What are the types of investors 
  • Who are angel investors
  • What is a good way to look at valuation for your brand
  • How to sharpen your brand valuation 
  • How to make an unforgettable pitch 
  • What are the key metrics investors look for before investing in your brand 


Find Andrew on LinkedIn: https://www.linkedin.com/in/drewzealand/

How to Make $350k a Month with TikTok Shop - with Jordan West16 Apr 202400:44:28

Jordan West takes us through the secrets to his incredible success with TikTok shop! Jordan is a multiple eComm brand owner, eComm agency owner all around e-Commerce growth expert and he has a tonne to share with us today, 


In this episode, we talk about-

  • How TikTok changes the way we interact with influencers 
  • How to get UGC for your ads via TikTok shop
  • How the brand Frost Buddy scaled their business with TikTok shop
  • How to get a hold of creators that crush
  • Hacks to repurpose UGC for multiple purposes 
  • How to manage a huge number of influencers 
  • What kind of brands do best on TikTok shop
  • How to SEO your listings on TikTok 
  • What is fulfilled by TikTok and how to set it up 
  • Should you run TikTok ads for your shop? 


Twitter- @jordantwestecom

Website- https://upgrowthcommerce.com/ 


All Things Shopify with Clayton Bates02 Apr 202400:26:19

Join us this week as Shopify maestro Clayton Bates shares the ultimate secrets to uplevel your Shopify store. Don't miss out on the insider tips from a true veteran of Shopify: 

  • Common mistakes people make with Shopify
  • Tricks to a more effective Shopify homepage 
  • Which review platforms he love
  • Tips to improve your performance on Shopify store 
  • What to put on your ‘about you’ page
  • When should you jump from Shopify to Shopify plus 
  • What are the benefits of Shopify plus 
  • How to approach design for a brand new Shopify store 
  • Importance of UX (user experience) and UI (user interface) design in e-commerce 
  • How to ensure your Shopify store grows with your business 
  • What is the need to update your Shopify website often to convert more 
  • Efficient Apps for e-commerce Shopify stores 
  • Shopify vs non-Shopify themes: How should you approach it 

Find Clayton-

Youtube - Clayton Bates Shopify Expert

Website - www.inspiresmallbusiness.com


Email Flow Strategy to Double Your Revenue with Mo Magdy!19 Mar 202400:28:15

Webtopia’s Email marketing lead Mo Magdy talks us through the ideal flow strategy that doubled a client’s revenue.

This is a special episode where we discuss how a brand’s monthly email flow revenue percentage went from 10% to 17.6% using email flows

  • What is an email flow 
  • How to segment your email list better
  • How to send fewer campaigns and still hit the growth goals 
  • The five main email flows that an e-commerce company should have
  • Detailed 5 email welcome and post-purchase flow structure  
  • Why is it important to test different offers to figure out which ones convert best.
What Your Customer Wants But Can’t Tell You with Melina Palmer05 Mar 202400:30:23

Melina Palmer is an award-winning podcaster and author of several books about neuroscience and marketing -  today she is here to talk about how behavioural economics affect your business and consumer psychology. 

  • Secrets of the brain that are most relevant to e-commerce
  • How the brain works and how it can be applied to your marketing 
  • Why knowing how to communicate with your customers is a game-changer
  • User-buyer psychology to get more sales 
  • How can you apply behavioural economics to make your website and ads perform better 
  • Where do you begin to learn about consumer psychology 
  • 16 concepts to apply behavioural economics to your eCommerce business
  • Why is framing your offer is important for marketing 
  • What is priming and why is it important for brand-building 
  • What is the peak-end rule in marketing? 
  • How choice architecture impacts your e-commerce business 
  • Fun idea to tackle your 404 errors page

Find Melina -

Website : thebrainybusiness.com / @thebrainybiz

Try before you buy : Get a free chapter of any of Melina’s books by going to: www.thebrainybusiness.com/jessie  

Good to Great: Key shifts to take an eCommerce brand to 8 figures in 202421 Feb 202400:27:55

Something a little different this week - a fireside chat between  Webtopia’s CMO/Founder - Jessie Healy, our CEO Tristram Dyer and our Head of Growth - Ben Dyer about the 4 key marketing shifts to become a $10M eCommerce brand. 

We are lucky to have a view ‘under the hood’ of 30 fast-growing eComm brands - we have noticed some key shifts that brands need to make to their marketing to make break the $10M ceiling. 

Listen up as we cover: 

  • Why your brand hasn't yet broken this ceiling
  • Common traits we see in high-growth, scalable eComm brands
  • 4 shifts you can make to set yourself up for growth in 2024
Organic Social ROI - How to Win at Social by Measuring What Matters 08 Feb 202400:31:15

This week I chatted to Emeric Ernoult, the Co-Founder of Agorapulse (social media management platform used by more than 11,000 businesses across 180 countries) about social media strategies that convert social engagement into revenue (with real business examples). How organic social media ROI is not a myth, but you have to change your approach to get results. 

This is what we cover: 

  • How to measure ROI of your organic social - without the manual labour
  • Why addressing a specific passionate crowd of people bring you the most conversions 
  • Why is tooling so important to take away from all the manual work
  • What are the best social channels and formats best for an e-commerce business
  • Winning strategies to use on Pinterest for eComm
  • How to fill your content calendar 
  • Which social channels should new brands focus on 

Find Emeric on LinkedIn- https://www.linkedin.com/in/ernoult/

Revolutionizing Retention: Decoding the Customer Lifecycle with Alex Greifeld17 Jan 202400:35:13

With more than a decade of experience in eCom & digital marketing, retention marketing expert Alex Greifeld shares her insights on life cycle marketing. 


In this episode, we dive deep on topics of- 

  • Key phases to customer life cycle: prospect phase, nurture phase and loyalty phase
  • Why your strategy should be different for loyal customers vs new customers 
  • Strategies to convert a one time customer into a loyal customer
  • How 50% of the loyalty is built before first-time purchase via brand marketing
  • How promoting best sellers on your most expensive channels lift your conversation rate 
  • The 30 first golden days of communication: Period to retain more customers
  • What mistakes brands make which don’t help customer retention 
  • What metrics to use for brands to check their retention strategies 
  • Strategies for direct mail for ecomm brands 
  • Mistakes commonly made during loyalty programs 
  • How to strategically approach your retention in 2024


Find Alex Greifeld on - 

https://nobestpractices.co/

https://twitter.com/heyitsalexP

http://nobestpractices.co/newsletter/


How To Sell Hamburgers for $214 with Pricing Psychology Expert Melina Palmer28 Dec 202300:40:30

Melina Palmer is an award-winning podcaster and author of several books about neuroscience and marketing -  today she is here to blow our minds with insight into the way we price products. Her new book - The Truth About Pricing is out next month and explains the neuroscience of consumer behavior and how we can use it to improve pricing, increase sales and create better “brain-friendly” messaging about our prices. 


  • How traditional pricing advice ignores psychology and creates overwhelm
  • Why most buyers don't actually make decisions based on price
  • How the brain makes decisions, and why is this important when it comes to pricing
  • The difference between a value business and a quality business and why it is important to decide which one you are.
  • How status quo bias and loss aversion affect business owners when they are making decisions around pricing
  • How brand owners fall into a trap of me-too pricing and how you can avoid it
  • Choice architecture and some of the practical ways that this can be applied to pricing for ecommerce product brands
  • What are ‘nudges’ and why they are important
  • What is the best number to end your prices with?



To hear more from Melina follow her at @thebrainybiz pretty much everywhere (also “Melina Palmer” and “The Brainy Business” on LinkedIn). Follow #TruthAboutPricing to connect and see insights from others. Get a free chapter of any of Melina’s books by going to: www.thebrainybusiness.com/jessie  

Ads Unleashed: Barry Hott's Recipe for Creative that Stops People in Their Tracks12 Dec 202300:43:27

With more than half a BILLION in ad spend under his belt - Barry Hott knows a thing or two about making ads that convert. In this episode he dishes the dirt on both his unique approach to Ugly Ads and how he structures ad accounts to give the algorithm the best data to find winners. 

  • How Barry uses ChatGPT to help him research ad ideas 
  • How to figure out what your audience wants - by immersing yourself in their whole world. 
  • The pros and cons of Foreplay.app and how Barry thinks about it differently. 
  • How to make your ads fit in to the feed so they don’t get skipped 
  • Authenticity and why you can’t fake it
  • How to choose the right products to focus on for ads. 
  • Is dynamic creative testing right for you? 
  • The three two two method for Dynamic Creative Testing
  • Best apps for working in the biz - Capcut, Descript, foreplay etc



3 Actionable Ways You Can Start Using AI In Your Business10 Sep 202400:44:08

Mike Rhodes recently exited his Google Ads Agency and now spends his time playing with AI - he's here to chat you through some super fun and easy ways you can start thinking about using AI, without it feeling overwhelming and scary.

After this chat I have already started doing new things with AI that I never thought possible. Prepare to be inspired!


https://mikerhodes.circle.so/home 

The Marketing Framework behind a $150M Agency - Hawke Media CEO Eric Huberman24 Nov 202300:32:12

This week I sat down with one of the sharpest minds in marketing - Hawk Media CEO Eric Huberman, Hawke Media is now valued at over $150 million, and one of the fastest growing marketing agencies in the United States. 

  • The three most important principles of marketing : Awareness, Nurture and Trust 
  • The two main reasons a business will fail
  • The most important elements of trust-building in marketing and how you can achieve them. 
  • Why you should never build a business targeting a customer with no money! 
  • Building a business for enterprise value vs sustainable business: what should you aim for 
  • How to know if you have a product - market fit

Find Erik on LinkedIn : https://www.linkedin.com/in/erikhuberman/

Master The Art of Selling on Amazon with Hamish Conway14 Nov 202300:37:38

In this podcast episode, we cover topics on- 

  • At what stage should you start selling their product on Amazon
  • What categories of products are best on Amazon
  • Why are the the first 18 months crucial 
  • Launching your product on Amazon 
  • The three C’s of Amazon marketplace: Competition, commercials and competition 
  • What is an “A plus content” on Amazon
  • What are the biggest challenges DTC brands face 
  • Best practices:  Amazon Paid advertising 
  • What are the pricing strategies to consider before selling on Amazon vs your website 
  • Big changes afoot on the platform

Find Hamish on LinkedIn: https://www.linkedin.com/in/hamishconway/ 

The Email Playbook for Black Friday and Peak Season31 Oct 202300:25:36

This week, I sat down with Webtopia’s very own email marketing lead Mo Magdy to chat - Mo breaks down the exact playbook we are running for our 7 and 8 figure clients so you can steal our secrets. 

In this episode you will learn:

  • The optimum to start sending out Black Friday emails
  • How to segment your email list for peak season success
  • How to approach strategy for different segments of your email list
  • How to attain more deliverability during the Black Friday period
  • How to execute early access to your Black Friday deals
  • How your flows should change during Black Friday
  • Our optimum sending schedule for Black Friday weekend. 
  • How to tackle Cyber Monday
Finally Get Friendly With Your Ecomm Data - Courtney Lindau Lee18 Oct 202300:38:33

If you have been avoiding the data in your eComm business - then this is the episode for you. Courtney Lindau Lee is here to make it easy for you to get comfortable with your eComm data - and learn how to gain insights that could uncover hidden profit and allow you to grow faster. 

We cover: 

  • The best tools to track your data 
  • How to avoid the mistakes people make with data in their business
  • Some GA4 Tips and Tricks
  • What are the difference between universal analytics and google analytics 4 
  • Attribution - when and how to dive into this minefield
  • Looker Studio vs google analytics - Which is the right one for your business


Find Courtney on LinkedIn- Courtney Lindau Lee - https://www.linkedin.com/in/courtneylindau/


Unlocking the eCommerce Treasure Trove: AI, Conversion, and Customer Psychology with Eric Melchor26 Sep 202300:31:33

This week, join us as we take a deep dive into: 


  • How to maximize average order values
  • The biggest conversion rate optimization mistakes - and how to avoid them
  • How you can review and edit AI-generated content via Optimonk
  • How user-centric feature development can help identify features that resonate with your users
  • Tackling CRO and Facebook ads challenges
  • Understanding the difference between zero party and first party data
  • Effective ecommerce strategies - email marketing, product videos, and live demonstrations


Hungry for more ecomm insights? Check out Optimonk’s incredible resource library at https://www.optimonk.com/templates/use-cases


Follow Eric on LinkedIn-  https://www.linkedin.com/in/ericmelchor/



Geek Out With Us: What's working now on Meta and Google Ads18 Sep 202300:39:07

This weeks episode is a special one!

I sat down with the senior media-buyers from Webtopia - to find out what is working now in the ad accounts - stay tuned to find out more on:

  • Success we are seeing with Web+Shops Campaigns on Meta
  • Demystefying Cost Cap campaigns
  • A Tactic for using Bid Caps to speed up ad delivery during a short campaigns
  • A strategy for capturing high-quality email audiences - that convert at up to 10%
  • How we are testing creative now
  • A tip for maximising conversions as the season changes

On the pod was:
Charlotte Sargeant - Head of Paid Social Strategy
Ben Dyer - Head of Growth
Seif Quattan - Senior Paid Social Strategist -Meta
Arun Easwaran - Senior Paid Social Strategist -Google

How Mr Beast’s Feastables is revolutionizing Customer Experience with Jess Cervellon12 Sep 202300:42:02

This week I sat down with the hilarious and whip-smart Jess Cervellon from Feastables, to chat about all things customer experience. In this jam-packed episode you’ll learn: 

How to make each customer feel like a VIP customer

What stage should brands focus on customer experience 

Why you need to make a detailed map of post and pre purchase customer behavior

The importance of a product feedback loop 

What metrics your CX team should be tracking

What are the best tools for CX 

In house or Outsourced CX team - what is better for your brand

How to use feedback and product review to understand what your customer 


Reach Jess at - Jess Cervellon on LinkedIn 
Website - https://jesscervellon.com/

How 22 year old Olivier Momma scaled his Ecomm to $35 M in revenue in just 6 years24 Aug 202300:30:26

Show Notes-

Insider secrets to a massive Kickstarter campaign

Pre-campaign preparation and lead generation for Kickstarter

Ekster’s journey: From initial campaign to phenomenal growth

Building a strong team and performance marketing strategies

Mastering the art of advertising and scaling

A peek behind the curtain of an 8-figure creative process 

Nailing short form viral video as a product brand 

Becoming a B Corp: Sustainability and Growth

How to navigate setbacks 


Olivier's Socials
Instagram - @oliviermomma / @eksterwallets


Kurt Elster spills everything you need to know about the 2023 Shopify Editions Updates 08 Aug 202300:34:32

This week I sat down with Kurt Elster - the internet’s resident expert on all things Shopify. 

If you are wondering why to pay attention to in this latest update, and how it is all going to work - then listen up, we dive into: 


  • The most notable of the 100+ Shopify Updates
  • Shopify’s AI assistant- sidekick and how it will actually help you. 
  • Shopify’s AI powered tool - Shopify Magic
  • Shopify bundles native tool 
  • Native Subscriptions add-on - and how it compares to apps you might be using
  • One page Checkout and its potential massive impact on your conversion rate. 
  • Checkout extensions and what this means for you! 
  • What can you expect from Shopify in future


Kurt's Twitter- @kurtinc
Jessie's Twitter- @Jessie_Webtopia

Winning with creative - training episode on to create ads that actually convert!19 Jul 202300:21:40

Host Jessie is here to spill the beans and empower you with insider knowledge that'll revolutionise your ad game! In this special episode Jessie shares a training on her agency’s framework to create winning ads and embrace the power of psychology!


Tune in to find out 

* How emotion and storytelling can be the powerhouse behind your ad success

* Stand Out, Be Bold: Embrace Uniqueness: how to stand out from your competitors and  create ads that break the mould and mesmerise your audience! 

* How to evaluate data and harness customer and review research

* Reel Them In: The Power of Hooks in Ads! Craft irresistible hooks and keep them captivated throughout! 


Your ads are about to level up with these game-changing strategies! 


SEO Quick-Wins for Shopify Sites To Get Free Traffic06 Aug 202400:29:41

Benjamin Gold is a serial eComm entrepreneur, investor and agency-owner and he is here to tell us why SEO could be the secret to unlocking growth in your eComm at a fraction of the cost of paid ads

He drops some huge nuggets on the call that you can implement right away on your Shopify Store.

- Why SEO is one of the biggest leverage points to bring down cost per acquisition of eCom/Shopify businesses

- Shopify SEO Quick-Wins anyone can apply today to increase their organic traffic and revenue

- How to leverage SEO/keyword data to be more strategic about business/product line expansion and increase your AOV & LTV

- Lessons from generating $29.6M with organic traffic in Shopify sales

-Which three places to include the target keyword and how to include it in your description.

-How to use Chat GPT to help optimise your descriptions.

How Good Buy Gear drove 190% year over year growth with content and social media marketing04 Jul 202300:27:03

Ready to take your brand to new heights? This week we are joined by fast-growing recycled baby-gear Good Buy Gear's Brand Communications Lead, Maddy McLean. In this episode we dive into valuable insights and practical tips to help you master key aspects of brand growth.

*Mastering the Posting Cadence: Discover the art of thoughtful posting that keeps your audience engaged and craving more. We'll share expert techniques to strike the perfect balance between frequency and quality, ensuring your brand stays top-of-mind without overwhelming your followers.

*Influencer Marketing Unleashed: Learn how Good Buy Gear harnesses the reach and influence of social media stars to drive your brand's growth.

*Positioning for the Pinnacle: We'll explore the importance of crafting a unique brand identity that captures hearts and minds. Rise above the competition and secure your spot at the top!

*Landing an Investment for Your Brand:  Maddy shares invaluable tips and tricks to attract investors and secure the funds you need for growth.

Growing Your Customer Base from TikTok: Explore the untapped potential of TikTok and learn how brand X is harnessing this channel to great success.

The Importance of Testing Content on Social Media: Discover why testing content is a game-changer for your brand's social media success.

The Power of Authenticity in Driving Traffic: Learn how being honest in your blogs can drive more traffic to your brand.  The benefits of honesty in building a loyal following.
Don't miss out on these valuable insights and actionable tips! Download this episode now and accelerate your brand's journey to success.

What is Live Shopping and Could it be Right for Your Ecomm Store?30 Jun 202300:14:04

In this special mini podcast episode, we interview Elena Miller , a live shopping host for an established German eComm brand, to hear all about the concept of live shopping and its integration into the e-commerce landscape. Live shopping emerged as a billion-dollar market during the COVID-19 pandemic and continues to grow in popularity. Elena shares how customers can watch product presentations and demonstrations in real-time. Engaging with hosts through chat and Q&A features enhances the unique shopping experience.  Learn how you can incorporating gaming elements like discounts and interactive challenges, engagement levels are further elevated. If you have been curious about this technology then listen in!

The powerful landing page optimisation process that doubled conversion rates for a beauty brand20 Jun 202300:34:43

Our guest this week Kanika Misra of Boston-based CRO agency Bedabedagrowth blew my socks off! In this episode she breaks down, step by step CRO process her agency has developed - sharing the incredible story of DOUBLING the conversion rate of a beauty brand. 

Stay tuned to hear how this holistic approach could completely change the game for your eComm business, and get a full breakdown of the psychological hacks and data-focussed approach that has driven $11.9M in incremental revenue for the agency's clients. 

Step one: DATA & EVALUATION. Kanika talks us through how they use data to evaluate the best paths forward. 

Step Two: Psychological copy and creative. Find out how using impactful language to leverage the reader's emotions and motivations at the right time is the key to action. 

Step three: INTUITIVE USER FLOW. -Kanika breaks down how to Analyze your product to understand the types of decision a user needs to make. Then limit the number of user decisions and identify what information is most vital.

Contact Details-
Email- kanika@bedabedagrowth.com
Twitter- @Kanika_misra 

Bootstrapped to a successful exit with the power of Email Marketing06 Jun 202300:29:12

This week we have EComm brand founder Israa Alrawi  here to tell the amazing story of how she took a bootstrapped drop-shipping brand from scale to exit within 3 years, by focussing relentlessly on her email marketing. 

Hear how she prioritised community and deliverability to make sure her emails reached and resonated with her audience, and how investing in her email list as an asset made for an easy sale when she needed to pivot her business due to a difficult pregnancy. 

In this podcast we cover- 

  • Why market research is so important to create a good brand
  • How to understand margins to make sure your store stays profitable
  • Why is copy writing so important for ads
  • Importance of having a face for your business
  • Why is the technical part of email deliverability  important - SPF, DMARC and DKIM
  • How to build a community around your brand
  • Why look at your business data regularly
Crack the Code to organic Social Media Success with Chelsea Berman16 May 202300:31:30

Show notes:

  • How to build a systematic organic social media strategy
  • Why and how you need to understand what your customer actually needs
  • Why engagement outreach and conversation could be the missing piece in your strategy.
  • How to decide on a content strategy - connection and converting content
  • Why it helps to have a face for your brand
  • Which channels to focus on while scaling up your business
  • What kind of videos should a business post - TikTok vs Instagram
  • How to use influencers and use their content in your own brand
  • What should be the frequency of posts for your social media channels
  • How to avoid burnout while creating constant content
How to Supercharge your Ad Creative by working with UGC creators instead of influencers.02 May 202300:22:52

This week I sat down with Lauren Schwartz, an agency-owner from California who has carved out a niche in creating profitable ads by working with a hand-picked pool of over 30 UGC creators. She breaks down exactly how she finds creators, as well as the process of turning their content into high-converting ads.
If you have been wondering how to approach this rapidly evolving space then this is the episode for you.
Lauren's website: https://theloft325.com/

Why Your Product Page Sucks - and What To Do About it With Yuxin Zhu18 Apr 202300:31:54

This week I sat down with the founder of Replo - fast becoming the most popular landing page builder for Shopify. Landing pages have become the latest battle ground for squeezing better conversion rates out of your hard-won traffic, and if you are still sending all your traffic to the homepage or product page, you could be missing out on big improvements in performance! In this episode we talk about:

  • The trend towards landing pages vs sending customers directly to product page
  • The power of persona-based  landing pages for different target audiences
  • Secret recipe for great landing pages
  • How to use Influencers to build brand trust
  • How to sell without making customers feel like they are being sold
  • How to build trust on your landing page
How Tru Earth scaled to 8 figures in less than a year through the power of video ads with Ryan McKenzie Show notes12 Apr 202300:38:51

In this episode, we cover-

  • When to invest in highly produced ads vs DIY ads
  • How to decide when to go in-house or ad agency
  • How to deal with competitors and others copying your ideas
  • How to create a community of raving fans.
  • Getting investment - how to find the right  investor for a mission-driven brand
  • What's coming up on the marketing landscape


Demystifying Affiliate & Influencer Marketing with Arlen Robinson. 28 Mar 202300:29:51

If you have ever wondered how to get started with Affiliates and Influencer marketing but didn't know where to start - then this episode is for you. I sat down with Arlen Robinson the founder of OSI Affiliate Software who has been in the biz for over 20 years - he's definitely the OG of Affiliate marketing. 

We cover: 

*What is the difference between an affiliate and an influencer

*The best types of affiliates and influencers to work with and exactly where to find them

*How and why you need a customer referral programme

Links Mentioned: ArlenRobinson.com https://www.osiaffiliate.com/

How to Use PR to Increase Product Sales In a Downturn28 Mar 202300:40:23

In this episode we cover-

  • How to approach journalists so the actually pay attention
  • Simple tactics for ensuring your get coverage in the press
  • How to find out which journalists to contact 
  • How to go about getting press in new countries and markets
  • The ways in which PR can interact and augment digital advertising
  • The importance of roundup articles
  • How Chat GPT will impact PR and news

 Rosie Davies-Smith is the founder of PR Dispatch - the UK's first affordable PR platform supporting over 350 product-based businesses monthly to confidently pitch to the press in just 60 minutes each week. Thousands of pieces of press coverage have been generated through PR Dispatch, allowing those brands to build awareness and credibility at a fraction of the cost of working with a PR agency. In 2019 Rosie was named the UK's top PR advisor by Enterprise Nation. 

How to bridge offline and online sales with Kait Stephens23 Jul 202400:30:42

If you sell your products in retail and have been wondering how to connect better with those customers - you are in luck. This week we have Kait Stephens here to talk to us about a new technology that allows you to get those mysteries retail shoppers onto your Klaviyo list, and even better you can also create promos that they can redeem in store, and track - without having to involve and negotiate with retailers.

Why Customer Value Optimisation is more powerful than Conversion Rate Optimisation and how to implement it with Valentin Radu. 21 Mar 202300:44:06

*How to use the Net Promotor Score framework to increase customer lifetime value, improve your marketing and your product. 

*What your ideal customers AKA 'soulmates' and detractors can teach you about your marketing and why you need to study both closely 

*How cognitive biases like 'loss aversion' can improve your marketing performance

*The 'job to be done' framework and why it's more powerful than traditional customer personas

Links Mentioned. 

https://academy.omniconvert.com/pages/valentin-radu

How Customer Quizzes Could Improve your Conversion Rates by 35% 14 Mar 202300:30:19

If you have been wondering whether quizzes could be right for your eComm brand - then listen in to this episode with PreHook Founder Gen Furukawa. 

With customer cookie data disappearing fast and getting worse, finding innovative ways to get customers to give you their data is more important than ever. We dive into: 

*The difference between first and zero party data

*The best tactics for getting customers to complete your quiz 

*Exactly how you can then use the data to improve store performance

*Why less is more when it comes to the number of questions

*The easiest way to get started with quizzes - no coding required. 

Links Mentioned: .https://prehook.com/

gen@prehook.com

@genfurukawa 

Why customer research beats best practice CRO tactics24 Jan 202300:33:34

Today's episode was a real eye-opener!

This week I chatted with Oliver Palmer - Oliver has over 10 years of experience in eCommerce. He is an advisor and consultant for eCommerce leaders seeking to accelerate growth with better customer research. 

Now if any of you know me, you'll know I love to give a good list of tactics to implement to make a site perform better. 

But today - I got seriously challenged on that by Oliver - who made me realise that 'best practice' can only go so far. What's really needed is research - to really understand who your customer is, why they are on your site and what they REALLY want. 

We dive deep into the ways you do this - with lots of examples of how you can do this 'at home' on your eComm site.

Check out Oliver's socials here:
Website - https://www.oliverpalmer.com/about/
Twitter - https://twitter.com/ollee

What's working now in Facebook/Meta Ads with Jon Loomer16 Jan 202300:48:13

This week I sat down with the absolute OG of Facebook (Meta) Ads Jon Loomer! 

Jon has been the original fountain of knowledge for the Media buying community since the very early days of Facebook ads - he has published over 1000 blog posts helping marketers to navigate the fast-changing world of ads, and run a community of advanced Facebook marketers who he supports in getting the best from the platform. 


We talked about some of the exciting changes on the platform: 

- 28 day click attribution

- Value-based delivery

- Advantage Plus and how it's working

- Using landing pages for more accurate tracking

- The inherent biases of the algorithm 

- How the media buying landscaping is changing and the drawbacks of automation 

- Why talking to people at every stage of the funnel is STILL important

- Jon Loomer's experience with TikTok so far - and why he is bullish about the platform 


Find Jon Loomer at www.jonloomer.com

Or on TikTok at https://www.tiktok.com/@jonloomer

How To Double your organic traffic with SEO 06 Dec 202200:25:35

This week I sat down with Sam from Blink SEO - Sam has been in the eCommerce world for 20 years and his agency Blink specialises in SEO for eCommerce and Shopify . Their system typically increases organic site revenue for brands by 100% in a year - and in many cases has even doubled total revenue for brands.

Throw out all your assumptions about SEO being really hard, really slow and difficult to get results from - I was amazed to discover, with the right tweaks you can unlock massive growth in organic revenue.

- Why SEO could be the secret to unlocking growth in your eComm at a fraction of the cost of paid ads

- How you are probably confusing Google and a simple way to fix it

- Why category pages are the first place to start with SEO - and drive 60% of revenue.

- How to get links that increase your ranking

Links:

https://www.linkedin.com/in/sam-wright-17b6ab6/

www.blinkseo.co.uk

How to Leverage Customer Relationships For Sustainable Growth30 Nov 202200:32:42

This week I sat down with Lauren Gregor, founder, and CEO of Rent-A-Romper, the LA-based kid's clothing rental brand - taking the hassle and wastage out of the children's apparel market and growing at an impressive rate!

Chatting with Lauren was super inspiring - she's a true mission-driven entrepreneur, who has built a brand with a passionate community from the ground up.

Listen in for some amazing insights you can apply to your sustainable eCommerce business.

- Why opening your calendar to talk to your customers could bring you insights and loyalty that have a huge positive impact on your marketing

- How to structure your membership for stickiness and retention

- Why slower acquisition strategies can lead to better retention rates

- How to build long-term relationships with influencers for better results.

- The importance of celebrating how far you have come

Check out Lauren's website and Instagram here:

https://rentaromper.com/

www.instagram.com/rentaromper

For full episode transcript and more information on the podcast go to www.ecommerceimpactpodcast.com

Diary of an Early stage Food Startup16 Nov 202200:29:35
This episode is a little different - I wanted to shine a light on entrepreneurship in it's early stages - to provide some inspiration for others that are still in the thick of it. Hassan Muzaffar launched his low-sugar, high-protein cereal brand Yummos just a few short months ago - but already he has attracted an enviable team, some great investors and has created a brand that is gaining lots of attention.

Listen in to hear:
- Why Hassan focussed on building a strong in-house marketing team BEFORE hiring any agencies
- Why his approach to brand has been central to success
- The importance of a clear vision from the start
- Hassan's approach to product development
- How Hassan went about getting investment in the early stages
- Why 'building in public' can attract investors

Follow Hassan's journey on Linkedin: https://www.linkedin.com/in/hassan-muzaffar-289b7a24/

Try his product at www.eatyummos.com

Find the brand on instagram: https://www.instagram.com/eatyummos/


7 ways to shake up your video ad and creative strategy to win at eCommerce 26 Oct 202200:30:24

This week I have a real treat for those who love creative strategy. I have my friend Matt Johnson on the podcast. 


Matt is a fellow agency owner, who previously worked for 15 years as a viral video pioneer, building programs at New York Magazine, Business Insider, NowThis, and Men’s Health. Matt left New York City to join the ranks of entrepreneurs. Matt recently spoke at Social Media Marketing World on the main stage. 


He’s the founder and creative director of Guide Social, a video ad creative agency that’s served hundreds of clients across the world including 17 businesses that were on Shark Tank (AKA Dragon's Den in the US). He’s also the founder of Ignite - a coaching program to help entrepreneurs grow their business with content.


Matt and I have run in the same circles for a number of years and so this was a really relaxed chat about what Matt is seeing in the performance creative space - as well as some really interesting musings about a completely different way to approach eCommerce Marketing. 


Stay tuned as we cover: 

  • Why Matt is excited about TikTok as an ad platform and the specific format that is working for accounts he manages right now
  • Exactly how Matt uses storytelling  in performance creative to get better results 
  • The power of scripting your ads so they hit the right emotional triggers in your target audience
  • Why Matt thinks video as a medium will be the driving force behind most marketing in the near future, and how brands can get behind this trend to win during challenging times. 
  • How brands can tap into the 'TikTok as a search engine' trend without much time investment
  • Why eCommerce brands are guilty of focussing too much on features
  • What the eCommerce industry can learn from high-ticket info-product marketing, Kickstarters, and infomercials

Follow Matt on his socials:

Matt's Website: https://www.mattjohnstononline.com/home

Matt's ads: https://www.guidesocialglobal.com/our-work

Matt's TikTok: https://www.tiktok.com/@bymattj

How To Bootstrap Your Fashion brand to £100k a month using TikTok and Instagram 19 Oct 202200:40:19

Hear how Kyle Stanger created his fashion awareness brand Boys Get Sad Too and grew it to £100k months without a plan, any financial backing and having dropped out of school, all before he turned 25. His huge success can be put down to his pure passion for his cause, a laser-like focus on his community of customers and a natural ability with social media coupled with limitless energy and focus. (edited) 

In this heart-warming episode we cover:

- How following Gary Vaynerchuck's $1.80 instagram strategy helped Kyle grow his instagram to 60k followers

- Why having a mission you truly believe in is the most powerful motivator

- What's working now in paid and organic social advertising and creative

- Why leaning into your founder story is a winning strategy in 2022

- Kyle's advice for staying on top of your mental health when starting and running a business

Follow Kyle's journey on
- Instagram @boysgetsadtoostudio
- Website www.boysgetsadtoo.com
- TikTok @boysgetsadtoo

The Surprising Truth About Getting PR For Your eComm Brand27 Sep 202200:38:19

This week’s eCommerce Impact Podcast episode should motivate you to give PR the attention it deserves. 

I chatted with Nora Wolf, owner of boutique New York Based public relations shop Wolf PR

Nora has worked with global brands like Herman Miller, Kikkerland, Resident and ZigZagZurich on their strategies to be featured in publications like Esquire, Apartment Therapy, Cool Hunting Buzzfeed, Dwell, Wired and more.

Listen for:

  •  Why PR is an essential part of your eCommerce marketing mix - but how it should never be your only tool
  •  Why you need to put yourself in the journalist's shoes to ensure your pitch gets attention and coverage
  • How your sustainability or diversity efforts can increase your chance of coverage
  •  Why you MUST read the publications in your industry and set up alerts for the coverage your competitors are getting
  • How to plan ahead to get coverage for the peak gifting season
  •  How influencer marketing has become part of the PR process, and why you should pay for the content this brings.
My Story - How I went from Kiwi Backpacker to 7 Figure Agency Owner 10 Jul 202400:23:00

For the first time ever - a solo episode from me - here to tell you my story of how I got here! 
From random grad jobs, to lots of travel, and then being forced into entrepreneurship at 7 months pregnant - here is my no-holds-barred story! 
Want to connect - find all my socials and my newsletter at www.jessiehealy.com

Finance or Investment - How to Fund the Growth of Your Ecomm brand07 Sep 202200:45:08

This week I sat down with Stephen Duke from Wayflyer - a financing platform for eCommerce. I for one have to admit to not knowing a lot about the financing of eComm brands - so it was fascinating to hear all the different options that an eComm brand has - and how using revenue-based finance can be one potentially low-risk option once your brand has hit a good level of growth.

In this episode we discuss:

  1.  The 7 types of financing options and the pros and cons of each
  2.  How exactly revenue-based finance works
  3.  What attributes a finance platform will be looking for in your eComm business and what KPIs you should be aiming for 
  4.  What rates of borrowing you can expect
Strategies to Implement Now To Ensure A Successful Q4 / Black Friday / Peak Season in Ecomm01 Sep 202200:56:30

We can't promise it will be easy - but brands that act now will have a bigger chance of winning at their Black Friday/ Q4 / Peak Season Strategy.

In this special episode of the podcast, Jessie sit's down with her senior Strategy Team - Pedro Cordero Head of Google Strategy and Charlotte Sargeant, Head of Paid Social - to discuss:
- What worked for eComm brands last year and what we think will work this year 
- Why brands that plan their offers and start nurturing audiences early will get the best results 


Practical tactics that get results like:
- An increase in purchases by 396.39% with a tracked ROAS of 4.54x for a jewellery brand.
- Increasing revenue from $63k in the previous quarter to $3.3 Million for a kitchenware brand 
- a 4700% increase in transactions
-  without a sale or offer!


Plus, find out the clever tactic that our sustainable fashion brand client used to increase CTR by 50% while still increasing ROAS by 22% - without discounting.

How to Use Consumer Psychology & Research to Get Better Return on Ad Spend21 Aug 202200:38:32

This week Jessie sits down with Sarah Levinger who is a highly celebrated Creative Strategist,  Consumer Behavior Analyst who helps DTC brands increase their ROI with psychology-based creative. 

In this episode you will find out: 

*Why traditional UGC advertising is not performing as well as it did last quarater
*How tapping into your customer's emotion, psychology and demographics can improve how well your ad performs.
*How the loss of targeting makes psychology and emotion much more important than it was before.
*Sarah's process for mining comments and reviews to find advertising angles
*How a person's childhood and underlying human needs can impact their response to advertising angles.
*What can be learned from interviewing customers and how this can play into your creative strategy.
*How Sarah works with and briefs creators to get this new type of advertising creative to work.

Creators mentioned in the podcast: @LaurenLabeled @BrensCreatives

You can find Sarah at https://www.hgperformancecreative.com/

Find more info and a transcript on www.ecommerceimpactpodcast.com

What's Working Now On Facebook & Instagram Ads - with eCommerce Influence Podcast31 Jul 202200:54:24

This week I am featuring an episode of another AMAZING podcast I was recently a guest on. The eCommerce Influence Podcast with Lily Ackerly from Brand Growth Experts.
In the episode I share the nuances of the "new" Facebook platform and some paid social wins.
If you are struggling with your ad performance right now or if you are trying to learn more about how the platform works you will learn a lot.

What You'll Learn From This Episode
*Big ideas for acquisition and retention marketing right now
*If Facebook is still a viable growth channel for brands with smaller marketing budges
*What a successful marketing mix might look like for early stage 6 figure eComm brands
*Analytics and how to track your KPIs when data is skewed
*Sustainability and the future of ethical eCommerce

Resources @brandgrowthX on Twitter
www.brandgrowthexperts.com

Our website www.ecommerceinfluencepodcast.com

© My Podcast Data